stephen dalton chief executive. big picture update integration quality responding to the needs of...
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Stephen DaltonChief Executive
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Big Picture Update
• Integration
• Quality
• Responding to the needs of the
community
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Integration
• Services that treat the whole person
• Locally based integrated teams
• Some services remain “specialist” – but are
delivered locally
• Unified records, estate, management and
governance
Our approach is; Service integration – with care
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Integration
Early win areas;
• Older people’s services
• Children’s services
• Back office services
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Quality
• A focus on safety, experience, outcomes
• Focussing on the things that make a
difference
• Measuring quality with greater clarity
• Relying more on patient experience as a
barometer of quality
Quality is a foundation for our future plans
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QualityOur regulated environment is
increasingly demanding
Good governance is our approach
• Established clinical leadership
• Local governance arrangements (close to patient care)
• Local management empowered to act
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Quality Over 200 patient stories gathered in 2011/12 and over 2000 patient surveys;
• People really value the NHS services we deliver
• People generally have a good experience – but we can do better
• communication, care planning and carer support are key areas for us .
“… They really do try hard I think with their menu and the food is well presented, it’s, in fact I could say it’s beautifully presented, if I went to a five star hotel I don’t think it would get it any better. It’s clean, it’s nicely presented on the plates that are in a different colour and it’s generally very good. I haven’t ever had a bad meal.” (F65)
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Here for You Award
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Responding to the needs of the Community
Winter places the most demands on the NHS, we prepare for this;
• We coordinate our services daily to ensure the whole health system works together.
• Ensuring our community services can always get through.
• Ensuring our community beds are available.
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Responding to the needs of the CommunityOur future plans include;
Community Based Asset Development (ABCD)Working with communities to increase their overall health and wellbeing
Estate development – renewal of estate to equip Cumbria for 21st century healthcare – supporting primary care
Records – ensuring we learn from GP’s – moving away from paper to electronic records that follow the patient
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Investing for the future
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• Integration is progressing, we are taking
care with our approach.
• Quality of services is paramount to us
• Our approach is to work closely with
communities
• Our future plans are ambitious, but our past
success equips us well to achieve them.