By: Rachael PhaireLED 420Professor Lavillotti

Step 8: Making change stick!

There are 8 steps that must be taken in order to create adaptive change in an organization. “Making the Change stick” is the finale of all hard work put into the challenge of change leadership.

According to Kotter:

• Change is often held in place only by a guiding team (leader). A central person in the team is responsible for the orchestration of ideas, actions, etc.

• Successful change can be fragile. More often than not, making a change stick successful is not an easy task.

• It can be difficult in any area of life.• We keep change in place by creating a new supportive

and strong organizational culture.

Change can be…

• Palomar Hospital is closing in 180 days.• They will be saving $172 mil. in repairs

by closing down. It is recommended by hospital administration that this be done.

• This is our hospital, and we need to save it for our patients sake. We want gain our #1 status back. We need to act and make the change stick.

• What are we going to do about it?

Palomar Hospital Closing

• The culture of the hospital needs to change. New behaviors need to be implemented. All staff as a collective whole need to sit down and agree on what they are going to do in this crises.

• Create a new manner of operating with patients and employees. Instead of working against the grain, change and keep a positive attitude for the future success.

• Investing in the emotional heartstrings of the hospital team together. This will create buy-in’s and ultimately make the change welcomed. Hence, the change will stick and will be more likely to stay.

Solutions

• Refuse to declare victorytoo soon.• Use new employee orientation,the promotion process. • Communicate the vivid stories tovisibly and compelling reinforce the vision.

What works at this point:

Aftermath• All hospital staff

agrees that this change is the right decision.

• Changes have been accepted and completed.

• Patients recognize the change and donate more to the hospital.

• Hospital ratings go up by 70%. That is only the beginning..

The End!