staying connected with customers: solutions for the finance and … · 4. preserving security...
TRANSCRIPT
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Staying Connected with Customers: Solutions for the
Finance and Legal Sectors
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Your panel
Christophe DjaouaniExecutive Vice President, Regulated Industries
Anna GargiuloVice President, Regulated Industries
Christy MaAPAC Regional VP, Regulated Industries
Tim Woodhouse Vice President, Regulated Industries
David. HetlingMarketing Director, Regulated Industries
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Globally connected
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• Preparation for the unexpected• Becoming more agile• Protecting customer relationships
Business continuity
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1. Staying engaged with customers.
2. Maintaining customer service levels.
3. Enabling employees to be productive.
4. Preserving security standards with a remote workforce.
5. Working with struggling suppliers.
6. Simply remembering what day it is!
With regard to business continuity, what has been the most challenging
element of the recent pandemic crisis?
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The Intelligent Language and Content Company
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Business continuity
Security Compliance
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• Risks when providing solutions to financial and legal firms
• Reducing the risk of content security• Optimizing customer trust
Security
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1. Improve control over internal access to customer data.2. Better secure the sharing of personal data with third parties.3. Communicate better the steps you take to protect customer data.4. Restrict access to free translation tools to stop data leaving the organization.5. All of the above.6. Nothing more – we are doing enough.
What more could your organization do to build and maintain trust around
the security of customer data?
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The Intelligent Language and Content Company
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Business continuity
Security Compliance
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• Challenges in achieving and maintaining content compliance.
• Optimizing speed-to-market.• Driving efficiencies and cost reductions.
Compliance
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Answers
&Questions
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