status report on independent review of metroaccess
DESCRIPTION
Status Report on Independent Review of MetroAccess. July 24, 2008 Access for All Advisory Committee Meeting. Primary Review Areas. Service Quality and Performance Monitoring Eligibility Determinations Rider Input and Customer Service Policy and Planning. Timeline for Independent Review. - PowerPoint PPT PresentationTRANSCRIPT
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Status Report on Status Report on Independent Review of Independent Review of
MetroAccessMetroAccess
July 24, 2008July 24, 2008
Access for All Advisory Committee Access for All Advisory Committee MeetingMeeting
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Service Quality and Performance Service Quality and Performance MonitoringMonitoring
Eligibility DeterminationsEligibility Determinations Rider Input and Customer ServiceRider Input and Customer Service Policy and PlanningPolicy and Planning
Primary Review AreasPrimary Review Areas
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Timeline for Independent Timeline for Independent ReviewReview
Consultant Interviews Riders and Agency Staff
OngoingOngoing
On-Site Observations and WMATA/Provider Interviews
Mid-JulyMid-July
Present Initial Findings and Discuss Recommendations
September 18September 18
Draft Recommendations and Draft Report Outline Reviewed
September-September-OctoberOctober
Complete Final Report October 31October 31
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TranSystems Corp.TranSystems Corp.– Russell Thatcher, Project ManagerRussell Thatcher, Project Manager– Tom ProcopioTom Procopio
KFH GroupKFH Group– Buffy EllisBuffy Ellis
To Provide Input on Issues, contact:To Provide Input on Issues, contact:– Russell ThatcherRussell Thatcher
781-333-3709781-333-3709 888-944-2248888-944-2248 [email protected]@transystems.com
Review Team and Input on Review Team and Input on IssuesIssues