station accessibility information

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Page 1: Station Accessibility Information

Station accessibility information

Page 2: Station Accessibility Information

Accessibility information April 2022.

Station categories.

Category A: This station has step-free access to all platforms / the platform.

Category B: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only – please check details.

B1. Step-free access to all platforms – may include long or steep ramps. Access between platforms may be via the street.

B2. Some step-free access to all platforms – please check details.

B3. Some step-free access, may be in one direction only – please check details.

Category C: This station does not have step-free access to any platform.

Information correct as of April 2022, please check with Assisted Travel or National Rail Enquiries for the latest information.

Page 3: Station Accessibility Information

Contents4 Abbey Wood.4 Aldrington.4 Alexandra Palace.5 Amberley.5 Anerley.5 Angmering.6 Appledore.6 Arlesey.6 Arundel.7 Ashford International.7 Ashtead.7 Ashurst.8 Ashwell & Morden.8 Balcombe.8 Baldock.9 Balham.9 Banstead.9 Barnham.10 Bat & Ball.10 Battersea Park.10 Bayford.11 Beckenham Hill.11 Beckenham Junction.11 Bedford.12 Bedhampton.12 Bellingham.12 Belmont.13 Berkhamsted.13 Berwick.13 Bexhill.14 Bickley.14 Biggleswade.14 Billingshurst.15 Birkbeck.15 Bishopstone.15 Bitterne.16 Bletchley (Marston Valley platform).16 Bognor Regis.16 Bookham.17 Bosham.17 Bowes Park.17 Box Hill & Westhumble.18 Brighton.18 Brockley.18 Bromley South.19 Brookmans Park.19 Burgess Hill.19 Bursledon.20 Buxted.20 Cambridge.20 Cambridge North.21 Carshalton.21 Carshalton Beeches.21 Caterham.22 Catford.22 Charlton.22 Chatham.

23 Cheam.23 Chichester.23 Chipstead.24 Christ’s Hospital.24 City Thameslink.24 Clandon.25 Clapham Junction.25 Collington.25 Cooden Beach.26 Cooksbridge.26 Cosham.26 Coulsdon South.27 Coulsdon Town.27 Cowden.27 Crawley.28 Crews Hill.28 Cricklewood.28 Crofton Park.29 Crowborough.29 Crystal Palace.29 Cuffley.30 Dartford.30 Denmark Hill.30 Deptford.31 Doleham.31 Dorking.31 Dormans.32 Downham Market.32 Drayton Park.32 Durrington-on- Sea.33 Earlswood.33 East Croydon.33 East Dulwich.34 East Grinstead.34 East Worthing.34 Eastbourne.35 Eastleigh.35 Edenbridge.35 Edenbridge Town.36 Effingham Junction.36 Elephant & Castle.36 Elstree & Borehamwood.37 Ely.37 Emsworth.37 Enfield Chase.38 Epsom.38 Epsom Downs.38 Eridge.39 Essex Road.39 Ewell East.39 Eynsford.40 Falmer.40 Fareham.40 Farringdon.41 Faygate.41 Finsbury Park.41 Fishbourne.

42 Fishersgate.42 Flitwick.42 Ford.43 Forest Hill.43 Foxton.43 Fratton.44 Gatwick Airport.44 Gillingham (Kent).44 Gipsy Hill.45 Glynde.45 Godstone.45 Gordon Hill.46 Goring-by-Sea.46 Grange Park.46 Gravesend.47 Greenhithe.47 Greenwich.47 Guildford.48 Hackbridge.48 Hadley Wood.48 Ham Street.49 Hamble.49 Hampden Park.49 Harlington.50 Harpenden.50 Harringay.50 Harrow & Wealdstone.51 Hassocks.51 Hastings.51 Hatfield.52 Havant.52 Haydons Road.52 Haywards Heath.53 Hemel Hempstead.53 Hendon.53 Herne Hill.54 Hertford North.54 Hever.54 Higham.55 Highbury & Islington.55 Hilsea.55 Hitchin.56 Holmwood.56 Honor Oak Park.56 Horley.57 Hornsey.57 Horsham.57 Horsley.58 Hove.58 Huntingdon.58 Hurst Green.59 Ifield.59 Imperial Wharf.59 Kenley.60 Kensington Olympia.60 Kentish Town.60 King’s Lynn.

61 Kingswood.61 Knebworth.61 Lancing.62 Leagrave.62 Leatherhead.62 Leigh.63 Leighton Buzzard.63 Letchworth Garden City.63 Lewes.64 Lingfield.64 Littlehampton.64 Littlehaven.65 Littleport.65 London Blackfriars.65 London Bridge.66 London King’s Cross.66 London Road (Brighton).66 London Road Guildford.67 London St Pancras International.67 London Victoria.67 Loughborough Junction.68 Luton.68 Luton Airport Parkway.68 Maze Hill.69 Meldreth.69 Merstham.69 Mill Hill Broadway.70 Milton Keynes Central.70 Mitcham Eastfields.70 Mitcham Junction.71 Moorgate.71 Morden South.71 Moulsecoomb.72 Netley.72 New Barnet.72 New Cross Gate.73 New Southgate.73 Newhaven Harbour.73 Newhaven Town.74 Norbury.74 Normans Bay.74 North Dulwich.75 Northfleet.75 Norwood Junction.75 Nunhead.76 Nutbourne.76 Nutfield.76 Oakleigh Park.77 Ockley.77 Old Street.77 Ore.78 Orpington.78 Otford.78 Oxted.79 Palmers Green.79 Peckham Rye.79 Penge West.

80 Penshurst.80 Peterborough.80 Petts Wood.81 Pevensey & Westham.81 Pevensey Bay.81 Plumpton.82 Plumstead.82 Polegate.82 Portchester.83 Portslade.83 Portsmouth & Southsea.83 Portsmouth Harbour.84 Potters Bar.84 Preston Park.84 Pulborough.85 Purley.85 Purley Oaks.85 Queens Road Peckham.86 Radlett.86 Rainham (Kent).86 Ravensbourne.87 Redhill.87 Reedham.87 Reigate.88 Riddlesdown.88 Rochester.88 Royston.89 Rye.89 Salfords.89 Sanderstead.90 Sandy.90 Seaford.90 Selhurst.91 Sevenoaks.91 Shepherd’s Bush.91 Shepreth.92 Sholing.92 Shoreham (Kent).92 Shoreham-by- Sea.93 Shortlands.93 Slade Green.93 South Bermondsey.94 South Croydon.94 South Merton.94 Southampton Airport Parkway.95 Southbourne.95 Southease.95 Southwick.96 St Albans City.96 St Denys.96 St Helier.97 St Leonards Warrior Square.97 St Mary Cray.97 St Neots.98 Stevenage.98 Stone Crossing.98 Streatham.

99 Streatham Common.99 Streatham Hill.99 Strood.100 Sutton.100 Sutton Common.100 Swanley.101 Swanscombe.101 Swanwick.101 Sydenham (London).102 Tadworth.102 Tattenham Corner.102 Thornton Heath.103 Three Bridges.103 Three Oaks.103 Tonbridge.104 Tooting.104 Tring.104 Tulse Hill.105 Uckfield.105 Upper Warlingham.105 Waddon.106 Wallington.106 Wandsworth Common.106 Warblington.107 Warnham.107 Waterbeach.107 Watford Junction.108 Watlington.108 Watton-at-Stone.108 Welham Green.109 Welwyn Garden City.109 Welwyn North.109 Wembley Central.110 West Brompton.110 West Croydon.110 West Hampstead Thameslink.111 West Norwood.111 West Sutton.111 West Worthing.112 Westcombe Park.112 Whyteleafe.112 Whyteleafe South.113 Wimbledon.113 Wimbledon Chase.113 Winchelsea.114 Winchmore Hill.114 Wivelsfield.114 Woldingham.115 Woodmansterne.115 Woolston.115 Woolwich Arsenal.116 Worthing.

Page 4: Station Accessibility Information

Abbey Wood.

Station operator: TfL Rail.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours.Seating: TBC / (check with station operator).Heated waiting areas: No.Assistance meeting point: TBC / (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: No.

Aldrington.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Alexandra Palace.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Waiting room on platform 3/4.Assistance meeting point: In the ticket hall next to taxi office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 5: Station Accessibility Information

Amberley.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to platform 2 (to the coast). Steps to platform 1 (to London)..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2 under the canopy.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Anerley.

Station operator: London Overground.GTR brand: NA.Step free category: B2.Accessibility information: Both platforms are fully accessible from the street although there is no step-free access within station if crossing from one platform to the other. / Step-free platform interchange requires a 200m journey via the street..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Heated waiting room /.Assistance meeting point: TBC / (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: No.

Angmering.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via side gates. Access between platforms via level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes heated waiting room during staffed hours on platform 1.Assistance meeting point: Front of station by ticket machine.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 6: Station Accessibility Information

Appledore.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step free access to platform 1 (to Ashford International). Short path and gentle ramp to platform 2 (to Hastings). Access between platforms via level crossing..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Shelter on both Plats open 24hrs.Assistance meeting point: Platform 1 under shelter.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Arlesey.

Station operator: GTR.GTR brand: Great Northern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. No step-free access between platforms..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: By step leading to platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Arundel.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Platform 1 (to London) step free from front of station. Platform 2 (to coast) step free via a long side street..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes, heated waiting room on platform 1 when staffed.Assistance meeting point: To the side entrance through the ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 7: Station Accessibility Information

Ashford International.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms – Access to all platforms and interchange via lifts and stairs..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes on Platform 5/6C.Assistance meeting point: TBC / (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC / (check with station operator).Catering facilities: Yes.

Ashtead.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to platforms. Interchange between platforms via level crossing. Step free access to coffee stall on platform 1 – limited times only..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Platform 2 Free step access.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Ashurst.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to platform 2 (to Uckfield). Steps to platform 1 (to London) and footbridge between platforms..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Front of station.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 8: Station Accessibility Information

Ashwell & Morden.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Front of station next to Premier parking bays.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Balcombe.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access via ramp from car park to platform 1 (for trains to London). Footbridge with steps to platform 2 (for trains to Brighton)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Baldock.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes – platform 1.Assistance meeting point: Front of station next to ticket machines.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 9: Station Accessibility Information

Balham.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access to platform 1 (to Croydon/Sutton/London Bridge) and platform 2 (to Victoria) via lift. During times of engineering work trains may stop on platform 3/4 which do not have step-free access.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station Road entrance ticket gates.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Banstead.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Non accessible (steps) ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: On only platform at London end.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Barnham.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Steep ramps to platforms (greater than 400m, above 1:10 gradient)..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes both platforms.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 10: Station Accessibility Information

Bat & Ball.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only – please check details – Step Free access to platform 1 for services towards London is available via a ramp from Sevenoaks Community Centre car park. Step free access to platform 2 is from the main station entrance for services away from London. There is only stepped access via a footbridge between platforms within the station. Step free interchange is available via Otford Road and the Community Centre car park..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Battersea Park.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes platform 2.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Bayford.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step-free access to platform 1 (to London) via a ramp (below 1:10 gradient) from the Station car park. Steps to platform 2 (towards Hertford North)..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: To the left of the ticket machine at foot of stairs to platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 11: Station Accessibility Information

Beckenham Hill.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. Long step-free route between platforms via the street. (greater than 400m, above 1:10 gradient)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up-Oyster 1 x TVM on plat.1.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Beckenham Junction.

Station operator: Southeastern.GTR brand: NA.Step free category: B1.Accessibility information: Step Free access to platforms 1&2 via booking hall for services to London and Crystal Palace. Step free access to platforms 3&4 via Waitrose car park and ramped side gate located on platform 4 for services away from London. Step free route between platforms in excess of 400 metres.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: Heated waiting room, Mon–Sun 06:00–19:00, Fully accessible.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Bedford.

Station operator: GTR.GTR brand: Thameslink.Step free category: B1.Accessibility information: Access to all platforms via a ramp (approx 15 long and gradient of up to 1:11). Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Adjacent to the taxi rank at front of station.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 12: Station Accessibility Information

Bedhampton.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Access to Platform 1 (for trains towards Havant and London) is via a narrow ramp (15m long, 1m wide and between 1:40 and 1:10 gradient). / / Access to Platform 2 (for trains towards Portsmouth and Southampton) and to all ticket vending facilities is via a ramp (12m long, between 1:20 and 1:14 gradient) / / Interchange between platforms is approximately 75m via a full barrier level crossing or via a footbridge with steps.Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Fully accessible unheated.Assistance meeting point: TBC / (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: No.

Bellingham.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up – Oyster 1 x TVM located on the bridge.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Belmont.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Assistance Meeting Point is above the Oyster reader at the front of the station.Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Above Oyster reader at front of station.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 13: Station Accessibility Information

Berkhamsted.

Station operator: LNWR.GTR brand: NA.Step free category: A.Accessibility information: Level access to booking hall and subway and to platforms via the lifts..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC / (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: No.

Berwick.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms from entrances on either side of station. Access between platforms via level crossing (less than 400m). Assistance Meeting Point is the platform 2 car park..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2 car park.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Bexhill.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step free access via long steep ramps (over 400m/gradient above 1:10).Staffing: Partially staffed.Car park: No.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Waiting rooms are available at the end of the platforms available when Station is staffed.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 14: Station Accessibility Information

Bickley.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: Steps to all platforms..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Biggleswade.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: yes.Assistance meeting point: On the footbridge.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Billingshurst.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Platform 1 when staffed.Assistance meeting point: Front of station outside the ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 15: Station Accessibility Information

Birkbeck.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: On the platform next to help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Bishopstone.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Foot of stairs from the footbridge on platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Bitterne.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: Step-free category B Station. There is step-free access to Platform 2 (for trains to Fareham and Portsmouth) / / There is no step-free access to Platform 1 (for trains to Southampton Central), which is accessed via a stepped footbridge only.Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC / (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: TBC / (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 16: Station Accessibility Information

Bletchley (Marston Valley platform).

Station operator: LNWR.GTR brand: NA.Step free category: C.Accessibility information: Step free access to booking hall and platform 1 via short ramp. 36 steps or lift up to footbridge, then 36 steps or lift down to platforms 2 and 3, or 36 steps or lift down to platforms 4 and 5, or 36 steps down to platform 6 (no lift to this platform)..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes. Radar key controlled..Seating: No.Heated waiting areas: Two heated waiting rooms.Assistance meeting point: TBC / (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC / (check with station operator).Catering facilities: TBC / (check with station operator).

Bognor Regis.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Assistance Meeting Point is by the gateline.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Open 24 hours, 7 days a week.Assistance meeting point: By gate line.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Bookham.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Level access to Platform 2 (for trains towards Guildford). Steps to Platform 1 (for trains towards London). Also step-free kissing gate to very uneven path through woods only.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: TBC / (check with station operator).Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Accessible but waiting room on platform 4 has slight step from lift to platform which may prove difficult for some unaided.Assistance meeting point: TBC / (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC / (check with station operator).Catering facilities: TBC / (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 17: Station Accessibility Information

Bosham.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to platforms via separate entrances. Interchange between platforms is via a level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes when ticket office staffed.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Bowes Park.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: At the bottom of stairs opposite the ticket machines.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Box Hill & Westhumble.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to platform 2 (to Dorking) only. Footbridge with steps to platform 1 (to London.Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room at this station.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 18: Station Accessibility Information

Brighton.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled. Changing Place toilet is located in the same building as the cycle storage facilities by the North entrance. This facility can be found on the first floor of this building, which has step free access. /.Seating: Yes.Heated waiting areas: Passenger Lounge on Concourse.Assistance meeting point: On the concourse outside WH Smith.Customer information systems: Visual & aural.Secure station accreditation: Yes.Catering facilities: Yes.

Brockley.

Station operator: London Overground.GTR brand: NA.Step free category: B2.Accessibility information: Level access to Platform 2 (southbound) and lift access to Platform 1 (northbound) from street level, but no step-free interchange between platforms. Step-free platform interchange requires 50m journey via street.Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC / (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC / (check with station operator).Catering facilities: Yes – small coffee kiosk on platform 1.

Bromley South.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: Step-free access to all platforms via lifts..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC / (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 19: Station Accessibility Information

Brookmans Park.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Opposite the ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Burgess Hill.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Step-free route between platforms via the street, steep in places (approx 300m and gradient shallower than 1:10).Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Platform 2.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Bursledon.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: There is step-free access to Platform 2 (for trains towards Portsmouth) via a short, steep ramp (approx gradient 1:6). Platform 1 (towards Southampton) may only be accessed via stepped footbridge from Platform 2..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC / (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: N/A.Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 20: Station Accessibility Information

Buxted.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms via side gate or ticket office.Assistance Meeting Point is on the platform at the London end near the booking hall.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes – booking hall.Assistance meeting point: On the platform London end near booking hall.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Cambridge.

Station operator: Abelio Greater Anglia.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to both platforms via lifts..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Platform 4 near entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Cambridge North.

Station operator: Abelio Greater Anglia.GTR brand: NA.Step free category: A.Accessibility information: Step-free access to all platforms via lifts..Staffing: fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes – Coffee kiosk at entrance.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 21: Station Accessibility Information

Carshalton.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: Step free access to both platforms via lifts. Platform 2 also has step free access via side gate..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes – available during staffing hours. Step free on both platforms.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Carshalton Beeches.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Access to platform 1 (to London) via side ramp. Steps to platform 2 (to Sutton)..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Caterham.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via long ramp (greater than 400m, above 1:10 gradient)..Staffing: Fully staffed.Car park: Yes – top of Waitrose.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Above waiting room (platforms 1/2).Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 22: Station Accessibility Information

Catford.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up -Oyster only 1 x TVM in front of the station.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Charlton.

Station operator: Southeastern.GTR brand: NA.Step free category: B1.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Lift access to platform 1 for services to London, ramped access to platform 2 for services away from London.Step free interchange via road is about 220 metres..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: No.

Chatham.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London via ramp to car park. Step free access to platform 2 for services away from London via ramp from Railway Street. Step free interchange via road and steep paths is in excess of 250 metres. Step access between platforms available via the booking hall..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: Yes.Assistance meeting point: TBC / (check with station operator).Customer information systems: Yes (according to NRES).Secure station accreditation: TBC (check with station operator).Catering facilities: Yes (according to NRES).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 23: Station Accessibility Information

Cheam.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. No step-free access between platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes – available during staffing hours. on both platforms.Assistance meeting point: Platform 2 (mid).Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Chichester.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes both platforms when station staffed.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Chipstead.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access from car park to platform 1 (to London). Steps to platform 2 (to Tattenham Corner)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 24: Station Accessibility Information

Christ’s Hospital.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to platform 2 (to coast). Steps to platform 1 (to London).Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2 outside the booking hall door.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

City Thameslink.

Station operator: GTR.GTR brand: Thameslink.Step free category: B1.Accessibility information: The Ludgate Hill entrance has step free access (via lifts) to both platforms. The Holborn Viaduct entrance provides access to both platfroms via stairs/escalators only. The Ludgate Hill and Holborn Viaduct entrances are approx 350m apart via the street.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up -Oyster only.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes Costa Coffee.

Clandon.

Station operator: South Western Railway.GTR brand: NA.Step free category: B1.Accessibility information: Level access to Platform 2 (for trains to Guildford). Short ramp to Platform 1 (approx gradient 1:12). Footbridge with steps between platforms, or step-free route approximately 275m via street - some missing dropped kerbs/ road crossing points..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 25: Station Accessibility Information

Clapham Junction.

Station operator: South Western Railway.GTR brand: NA.Step free category: B1.Accessibility information: Step free access available through Brighton Yard entrance to all platforms via lifts.Step free access available through Grant Road entrance to platform 1 and 2 via lifts.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Collington.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step free access to each platform from either side. Access between platforms via steep ramps (greater than 400m, above 1:10 gradient).Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Entrance to platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Cooden Beach.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Steep ramps to platforms (greater than 400m, above 1:10 gradient)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 26: Station Accessibility Information

Cooksbridge.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing..Staffing: Not staffed.Car park: Yes / No charge.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2 under the canopy.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Cosham.

Station operator: South Western Railway.GTR brand: NA.Step free category: B1.Accessibility information: There is step-free access to Platform 2 (for trains towards Portsmouth / Havant) from the station forecourt (via side entrance). Step-free access to Platform 1 (towards Fareham / Southampton) is via short ramp (1:11, 13m long) from street. Access between platforms is via level crossing (typically 100m).Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No / NRES says yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Coulsdon South.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms via lifts..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 27: Station Accessibility Information

Coulsdon Town.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Cowden.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: On platform.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Crawley.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: This station has step-free access to all platforms via lifts..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: open 0500 until 2300.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 28: Station Accessibility Information

Crews Hill.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Front of the Station.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Cricklewood.

Station operator: GTR.GTR brand: Thameslink.Step free category: B3.Accessibility information: Ramp access to platform 1 (to St Pancras). Steps to all other platforms. /.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Station front by the book exchange.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Crofton Park.

Station operator: GTR.GTR brand: Thameslink.Step free category: B2.Accessibility information: Step free access to both platforms via separate entrances. Step - free access between platforms via the street (more than 400m apart)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up -Oyster only 1 x TV in the hall entrance.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: Yes on both platforms Opening times – 06.40-13.20.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 29: Station Accessibility Information

Crowborough.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 1 (to London). Steps to platform 2 (to Uckfield). /.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes platform 1 during 0600-1245.Assistance meeting point: Platform 1 side gate.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Crystal Palace.

Station operator: London Overground.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes.Seating: No.Heated waiting areas: NO.Assistance meeting point: TBC (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Cuffley.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step free access to the Booking Office and platform 1 (southbound towards London). However platform 2 (northbound towards Hertford North) is not step free. /.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes / Available on plat 1 during station opening hours.Accessible toilets: No.Seating: No.Heated waiting areas: Platform 2 – Open during ticket office hours – Not accessible.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 30: Station Accessibility Information

Dartford.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: TBC / (check with station operator).

Denmark Hill.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up -Oyster only 2 x TVMs main entrance.Unisex toilets: Yes.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No waiting room at this station.Assistance meeting point: Booking hall.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes Coffee shop.

Deptford.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs from booking hall..Staffing: TBC / (check with station operator).Car park: TBC / (check with station operator).Blue Badge parking: No.Ticket sales facilities: Ticket office.Unisex toilets: TBC / (check with station operator).Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC / (check with station operator).Secure station accreditation: TBC / (check with station operator).Catering facilities: TBC / (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 31: Station Accessibility Information

Doleham.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Access to platform via long ramp / footpath (over 400m).Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform shelter.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Dorking.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Dormans.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access to platform 1 (to London) via moderate ramp. Steps to platform 2 (to East Grinstead). /.Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Front of station.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 32: Station Accessibility Information

Downham Market.

Station operator: GTR.GTR brand: Great Northern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes 0540-1730 / / Platform 2 accessible / / Platform 1 not accessible, two small steps down.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Drayton Park.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Durrington-on- Sea.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Access to platform 1 (to London / Brighton) via steep ramp. Ramp to platform 2 (to Littlehampton / Portsmouth). Long step-free route between platforms via the street (longer than 400m, above 1:10 gradient)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes – booking hall.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 33: Station Accessibility Information

Earlswood.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 1 (towards London). Steps to platform 2 (towards Gatwick)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes, ticket office and waiting room on platform 1.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

East Croydon.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Lifts to overbridge from all platforms and side entrance. Long steep ramps to platforms from main entrance. (over 1:10 gradient).Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes 24 hours.Assistance meeting point: Info point on station concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

East Dulwich.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Steep ramp to platform 1 (to London Bridge). Steep ramp to platform 2 (to Tulse Hill). Ramps are longer than 400m/above 1:10 gradient)..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 1 Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 34: Station Accessibility Information

East Grinstead.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to platform 2 (most trains to London). Footbridge with steps to platform 1. Interchange between platforms is possible via country end crossing boards for manual wheelchair users with staff assistance only..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

East Worthing.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step free access to platforms via relatively steep ramps (below 1:10 gradient).  .Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Eastbourne.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes – available during staffing hours..Assistance meeting point: Concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 35: Station Accessibility Information

Eastleigh.

Station operator: South Western Railway.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Ticket office/Ticket machines.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Edenbridge.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 2 (to Tonbridge). Steps to platform 1 (to Redhill). No step-free interchange between platforms. Assistance Meeting Point is at the front of the station..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Edenbridge Town.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 1 (to London) via side gate. Steps to platform 2 (to Uckfield)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes both platforms when station staffed.Assistance meeting point: Platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 36: Station Accessibility Information

Effingham Junction.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Steps to Platform 1 (for trains towards London). Long ramp to Platform 2 (for trains towards Guildford) at approx 1:17 gradient.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Elephant & Castle.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up -Oyster only 2 x TVMs next to the T/O.Unisex toilets: Yes Opening times – Monday-Saturday – 06.00-20.00, Sunday – 09.00-16.00.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes 1 x plat.1 & 1 x plat.4 Opening times – Monday-Friday – 06.00-21.00, Saturday – 09.00-21.00.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes -vending machines only.

Elstree & Borehamwood.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes on all on platforms and level access.Assistance meeting point: Booking hall.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 37: Station Accessibility Information

Ely.

Station operator: Abelio Greater Anglia.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms via a ramped subway..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: Yes.Assistance meeting point: Platform 1 next to Supervisor’s office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Emsworth.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via long ramps (over 400m)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Enfield Chase.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: Yes.Assistance meeting point: Concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 38: Station Accessibility Information

Epsom.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms via lifts..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes – available during staffing hours. on both platforms.Assistance meeting point: Concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Epsom Downs.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Under the canopy above help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Eridge.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Outside main entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 39: Station Accessibility Information

Essex Road.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Ewell East.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step free access to platform 1 (towards London) is via a ramp adjacent to the station car park. Step free access to platform 2 (towards Epsom/Horsham) is via a 200m undulating public footpath and short ramp, the footpath being steep in places. Access between platforms is via ramps, footpath and pavement (approx. 520m, steeper than 1:10 gradient).Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Booking hall platform 1.06.00-13.00.Assistance meeting point: Platform 1 by Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Eynsford.

Station operator: Southeastern.GTR brand: NA.Step free category: B3.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform for services away from London (platform 2). There is no step free access to Platform 1. Step access only to platform 1 for services towards London via footbridge.No step free interchange between platforms..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 40: Station Accessibility Information

Falmer.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via long ramps..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes /.Seating: Yes.Heated waiting areas: Booking Hall only open when Ticket Office is open.Assistance meeting point: Platform 1 adjacent to ladies toilets.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Fareham.

Station operator: South Western Railway.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Farringdon.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room at this station.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 41: Station Accessibility Information

Faygate.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Access to platform 1 (towards London) via short ramp of approx 1:10 gradient and to platform 2 (towards Horsham) via a ramp approx 45m long and 1:10 gradient. Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Finsbury Park.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step free access via lifts to platform 1/2 (towards London only) and platforms 5/6 (rarely served) by trains. Access to all other platforms via steps.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours on platforms 3/4 and 7/8..Accessible toilets: No.Seating: Yes.Heated waiting areas: Waiting room platform 7/8 heated – not accessible.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Fishbourne.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Steep ramps to platforms. Interchange between platforms via level crossing. Narrow platforms (2m) ramps cannot be deployed..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting rooms, open shelter only on both platforms.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 42: Station Accessibility Information

Fishersgate.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via footbridge with steps, or long step-free route via street (700m). Platform has restricted width which may hinder use of train to platform ramps.Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Flitwick.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours.Seating: Yes.Heated waiting areas: Platform 1 and ticket office on platform 4.Assistance meeting point: Left side of main entrance before platform 4.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Ford.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Short steep ramps to platforms. Interchange between platforms via level crossing..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes, platform 1 & 2.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 43: Station Accessibility Information

Forest Hill.

Station operator: London Overground.GTR brand: NA.Step free category: B1.Accessibility information: Main entrance: step free access to Ticket Office and platform 1 (level) and platform 2 via footbridge/lifts. / Perry Vale entrance direct to platform 2 has steps only. / Nearest fully step-free station is London Bridge..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: Yes.Assistance meeting point: TBC (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Foxton.

Station operator: GTR.GTR brand: Great Northern.Step free category: B2.Accessibility information: Step free access to both platforms via short ramps interchange between platforms via the level crossing..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No – shelters only and not accessible.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Fratton.

Station operator: South Western Railway.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 44: Station Accessibility Information

Gatwick Airport.

Station operator: GTR.GTR brand: Gatwick Express.Step free category: B1.Accessibility information: Step free access to all platforms. Platforms 3 and 4 via the station concourse (distance up to 190m if interchanging from other platforms). Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Assistance desk on the main concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Gillingham (Kent).

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Step free access to all platforms and interchange via lifts. Step free access direct to Platform 3 via side entrance off Railway Street. Stepped access from main entrance via station footbridge..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Gipsy Hill.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Platform 1 (towards London via Tulse Hill) via side gate. Steps to platform 2 (towards East Croydon/London Bridge via Forest Hill)..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes, ladies and gents on platform 1.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Platform 1 side entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 45: Station Accessibility Information

Glynde.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step - free access via long ramp to platform 1 (towards Lewes). Steps to platform 2 (towards Eastbourne).Staffing: Not staffed.Car park: No.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2 station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Godstone.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step - free access via long and steep ramp (over 400m and over 1:10 gradient) to planform 2 (to Tonbridge). Steps to platform 1 (to Redhill)..Staffing: Not staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Gordon Hill.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up / Ticket Office.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 46: Station Accessibility Information

Goring-by-Sea.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Ramps below 400m Short steep ramps (below 400m and less than 1:10 gradient) to platforms. Interchange via level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Booking hall during ticket office opening times.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Grange Park.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Next to ticket office window.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Gravesend.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Direct step free access to Platform 0 for services towards London via the main entrance on Rathmore Road. Direct step free access to Platform 2 for services away from London via the side entrance on Clive Road. Direct step free access to Platform 1 from Platform 0. All platforms and interchange via lifts or steps from the station overbridge..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 47: Station Accessibility Information

Greenhithe.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Direct step free access to platform 2 for services away from London via the booking hall or sidegate. Step free access to Platform 1 for services towards London via the lift and steps all platforms and interchange via lifts..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Greenwich.

Station operator: Southeastern.GTR brand: NA.Step free category: B1.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via ramp. Step free access to platform 2 via station entrance. Step free interchange via DLR lift to/from DLR subway. For stepped access between platforms go via station subway..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Guildford.

Station operator: Network Rail.GTR brand: NA.Step free category: B1.Accessibility information: There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: TBC / (check with station operator).Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 48: Station Accessibility Information

Hackbridge.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Level access to both platforms. Step-free access between platforms is via the street (length above 400m and steep gradient). Assistance Meeting Point is at the Help Point on platform 1..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours.Seating: Yes.Heated waiting areas: Booking hall platform 1..Assistance meeting point: Platform 1 help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Hadley Wood.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step free access to/from platform 4 only (Northbound towards Potters Bar) via a moderate slope. For customers travelling towards London who require step-free access, an easement has been created that allows them to circulate step-free via Potters Bar station on the outward journey. The Hadley Wood Rail User Group has produced guidance on their website which can be found at http://www.hadleywood.org.uk/step-free-travel.html Assistance Meeting Point is on platform 1. Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up not available yet.Unisex toilets: No.Accessible toilets: Yes – available during staffing hours. Seating: Yes.Heated waiting areas: Yes – Ticket all open until 8pm Mon-Fri.Assistance meeting point: Platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Ham Street.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Side of station opposite lift.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 49: Station Accessibility Information

Hamble.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Step-free category B Station - Both platforms have step-free access from Hamble Lane via footpaths, on the Platform 2 (trains towards Portsmouth) side this includes a short steep section of up to 1:4 gradient. / A step-free route between platforms is possible via the street (Hamble Lane pedestrian bridge) - total distance is 290m.Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Hampden Park.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Level access to both platforms via separate entrances. Access between platforms via level crossing (below 400m distance). Assistance Meeting Point is on platform 1 near the ticket office..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes – when Ticket Office is staffed.Assistance meeting point: Platform 1 near ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Harlington.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes – Platform one only.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 50: Station Accessibility Information

Harpenden.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. .Seating: Yes.Heated waiting areas: Platform one and two/three.Assistance meeting point: Front of station booking hall entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Harringay.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up at ticket machine..Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: Yes – Waiting room platform 1/2 not heated.Assistance meeting point: On bridge outside ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Harrow & Wealdstone.

Station operator: London Underground.GTR brand: NA.Step free category: B1.Accessibility information: This station has step-free access to all platforms.Staffing: TBC / (check with station operator).Car park: Yes.Blue Badge parking: TBC / (check with station operator).Ticket sales facilities: Accessible ticket machine(s) / Oyster top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 51: Station Accessibility Information

Hassocks.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Booking Hall Mon-Fri 0610-1935 Sun 0900-1700.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Hastings.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Hatfield.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Platform 2&3; fully accessible.Assistance meeting point: Platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 52: Station Accessibility Information

Havant.

Station operator: South Western Railway.GTR brand: NA.Step free category: B1.Accessibility information: Step-free category B Station - There is level access to main entrance and Platform 2 (for trains towards Portsmouth and Southampton). / Entrance to Platform 1 (for trains towards Brighton and London) is via a 12m long ramp, gradient = 1:10. / Access between platforms is via a footbridge with lifts, available when station is staffed (until 22:00). / There is a an alternative step-free route between up-side and down-side entrances via a local authority footbridge with long ramps at gentle (1:11-1:12) gradient on each side. Total round trip distance via ramps is 260m..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: TBC / (check with station operator).Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Haydons Road.

Station operator: GTR.GTR brand: Thameslink.Step free category: B3.Accessibility information: Step - free access to platform 1 (towards London). Steps to platform 2 (towards Sutton). Assistance Meeting Point is the Ticket Office..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Haywards Heath.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free level access to all platforms. Assistance Meeting Point is the Ticket Office..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes – 0600-2200.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 53: Station Accessibility Information

Hemel Hempstead.

Station operator: LNWR.GTR brand: NA.Step free category: B2.Accessibility information: There are lifts providing step free access between the subway and all platforms. / / Alternatively there are 28 steps up to platform 4, 28 steps up to platform 3 and 2 and 28 steps up to platform 1. / / There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Hendon.

Station operator: GTR.GTR brand: Thameslink.Step free category: B3.Accessibility information: Step - free access from the car park to platform 1 (for trains towards London). There are steps to all other platforms. Assistance Meeting Point is the front of the station next to the bike rack.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Front of station next to bike rack.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Herne Hill.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up Oyster top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 54: Station Accessibility Information

Hertford North.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step free access to booking office and platforms 2&3. Steps to platform 1 (some trains to London). Assistance Meeting Point is the station foyer opposite the ticket office..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: Yes, platform 1 & 2, unsure of accessibility.Assistance meeting point: Station foyer opposite booking office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Hever.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to Platform 2 (to Uckfield). Steps to Platform 1 (to London)..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Higham.

Station operator: Southeastern.GTR brand: NA.Step free category: B3.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 1 for services towards London from the main entrance. There is no step free access to Platform 2. Step only access to platform 2 for services away from London. No step free interchange between platforms..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: TBC / (check with station operator).Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 55: Station Accessibility Information

Highbury & Islington.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: LU – Accessible ticket machine(s) /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Hilsea.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Step-free category B Station. Step-free access is possible to both platforms via short steep ramps (up to 1:5 gradient in places, but generally 1:9). Interchange between platforms is either via footbridge with steps, or via long step-free route using cycle lane, crossing Norway Road and secluded path..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Hitchin.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: Yes – within staffed hours.Assistance meeting point: Front of station next to night gate.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 56: Station Accessibility Information

Holmwood.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: This station has level access via side gate to platform 2 (towards Horsham). Steps to platform 1 (towards London)..Staffing: Not Staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Honor Oak Park.

Station operator: London Overground.GTR brand: NA.Step free category: A.Accessibility information: TBC. Please contact station operator.Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Horley.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Platform 2&3 / Booking hall, unsure if this is heated.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 57: Station Accessibility Information

Hornsey.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Outside ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Horsham.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Horsley.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: Steps to Platform 1 (for trains towards London). Level access to Platform 2 (for trains towards Guildford) - or short slope from car park at approx 1:5 gradient.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 58: Station Accessibility Information

Hove.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Huntingdon.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Hurst Green.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Level access to each platform via separate entrances. Step free route between platforms is via street with no footpath (over 400m and gradient above 1:10)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Station front next to ticket machine.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 59: Station Accessibility Information

Ifield.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to each platform via short, steep ramps on either side of station. No step-free interchange between platforms.Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Imperial Wharf.

Station operator: London Overground.GTR brand: NA.Step free category: A.Accessibility information: Step free access from booking office from street level. Step free access from booking office to each platform via lifts..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Kenley.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms is via a narrow, steep footpath with 1 kerb..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes, booking hall, plat 1.Assistance meeting point: Platform 1 near info point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 60: Station Accessibility Information

Kensington Olympia.

Station operator: London Overground.GTR brand: NA.Step free category: B2.Accessibility information: Platform1 (District line) and Platform 2 (northbound London Overground/Southern) are fully accessible from the Olympia Way entrance only. / Platform 3 (southbound London Overground/Southern) is fully accessible from the Russell Road entrance only. / There is no accessible interchange between platforms 1 & 2 and platform 3 - please interchange between entrances via street (600m)..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours.Accessible toilets: No.Seating: No.Heated waiting areas: Yes.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Kentish Town.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM)- Oyster only.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes 1 x plat.1 not heated 1 x plat.2 opened 24 h.Assistance meeting point: On footbridge leading to all platforms.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

King’s Lynn.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 61: Station Accessibility Information

Kingswood.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. No step-free access between platforms – footbridge with steps; route via street and road overbridge is narrow and steep in places. Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Platform 1 next to help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Knebworth.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Outside ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Lancing.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: No.Seating: Yes.Heated waiting areas: Booking Hall – Open when Ticket Office is Staffed.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 62: Station Accessibility Information

Leagrave.

Station operator: GTR.GTR brand: Thameslink.Step free category: B3.Accessibility information: This is a Category B3 station. Step free access to southbound platform 1 and northbound platform 4 (via a separate entrance). No step free access to northbound platform 2 or southbound platform 3. Most services call at platforms 1 and 2. The Assistance meeting point is next to the ticket office. Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: No, platform one has a heated sheltered area for the barriers.Assistance meeting point: The Assistance Meeting Point is at the ticket gates next to platform 1..Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Leatherhead.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to each platform from either side of the station. Step-free route between platforms via street..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes Waiting rooms on both Platforms.Assistance meeting point: Outside main station entrance next to small staircase/ramp leading to booking hall.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Leigh.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via long and steep ramps (over 400m long and above 1:10 gradient) Access between platforms via street with no pavement..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Bottom of ramp leading to platform / /.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 63: Station Accessibility Information

Leighton Buzzard.

Station operator: LNWR.GTR brand: NA.Step free category: B2.Accessibility information: Ramp to booking hall entrance and step free access to platforms via lifts..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Letchworth Garden City.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes – available during staffed hours.Assistance meeting point: Inside booking office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Lewes.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Steep ramp to platforms 2 and 3 (to London / some trains to Seaford / Eastbourne). Ramp is over 400m long and above 1:10 gradient). Lifts to all other platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 64: Station Accessibility Information

Lingfield.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to platform 1 (to London). Steps to platform 2 (to East Grinstead). No step free interchange between platforms possible..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Littlehampton.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Assistance Meeting Point is on station concourse opposite the ticket office.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes platform 3.Assistance meeting point: Station concourse opposite the ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Littlehaven.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via steep ramps (over 400m long and above 1:10 gradient)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 65: Station Accessibility Information

Littleport.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step free access to both platforms. Platform 1 (southbound) services are accessible via the ramp/underpass situated at the north end of Platform 2. The Assistance Meeting Point is on the station concourse.Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

London Blackfriars.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM)-Oyster only.Unisex toilets: Yes – available daily 07.00-23.00.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No waiting room at this station.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

London Bridge.

Station operator: Network Rail.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free level access to all platforms via lifts...Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. .Seating: No.Heated waiting areas: No.Assistance meeting point: Main concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 66: Station Accessibility Information

London King’s Cross.

Station operator: Network Rail.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free level access to all platforms via lifts...Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. .Seating: Yes.Heated waiting areas: No.Assistance meeting point: Travel desk/Info point as per NRES.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

London Road (Brighton).

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to platform 1 (to Brighton) via side gate and steep ramp (over 400m long and above 1:10 gradient). Step-free access from separate entrance to platform 2 (to Lewes). Access between platforms via long and steep street..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Booking Hall – Open when Ticket Office is Staffed.Assistance meeting point: Outside main front doors.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

London Road Guildford.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: There is no step free access to platform 1 (trains to Effingham Junction, Surbiton and London Waterloo).Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours. .Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 67: Station Accessibility Information

London St Pancras International.

Station operator: Network Rail.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free level access to all platforms via lifts...Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM)-Oyster only. 3 x TVMs main concourse next to the info desk + 1 x TVM next to the T/O.Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No waiting room at this station.Assistance meeting point: Concourse – Midland Road entrance.Customer information systems: Visual & aural.Secure station accreditation: N/A.Catering facilities: Yes, mobile coffee boots on each platform.

London Victoria.

Station operator: Network Rail.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free level access to all platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. .Seating: No.Heated waiting areas: No.Assistance meeting point: Main concourse.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Loughborough Junction.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM)-Oyster only 2 x TVMs & 1 x permit to travel machine located next to the T/O.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting rooms or shelters at this station.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 68: Station Accessibility Information

Luton.

Station operator: GTR.GTR brand: Thameslink.Step free category: B3.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes – All platform apart from platform five.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: Yes.Catering facilities: Yes.

Luton Airport Parkway.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Platform 2/3 only and platform 4 has the upper concourse waiting area . None on platform 1.Assistance meeting point: Booking hall.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Maze Hill.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London via ramp from Woodlands Park Road. Step free access to Platform 1 for services towards London from main entrance. No step free interchange between platforms. Stepped access between platforms via footbridge..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up Oyster top-up.Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 69: Station Accessibility Information

Meldreth.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step-free from main entrance to platform 2 (to Cambridge). Steps to platform 1 (to London)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes platform 2, during staffed hours.Assistance meeting point: Next to the cycle rack in the car park.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Merstham.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours. .Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Mill Hill Broadway.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Booking hall next to the gateline.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 70: Station Accessibility Information

Milton Keynes Central.

Station operator: LNWR.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free level access to all platforms via lifts..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours. .Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Mitcham Eastfields.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Ramps to both platforms. Step-free interchange between platforms via street, and level crossing or lifts..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Mitcham Junction.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Level access to both platforms via separate entrances. Access between platforms via street (over 400m and gradient above 1:10)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes.Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes – platform 1.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 71: Station Accessibility Information

Moorgate.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: LU ticket machines /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Platform office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Morden South.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM)- Oyster only.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Moulsecoomb.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access to platform 2 (to Lewes) from rear entrance only. Steps to platform 1 (to Brighton)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Shelter on platform above help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 72: Station Accessibility Information

Netley.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Step-free category B Station - There is level access to both platforms.Interchange is via a footbridge with steps.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

New Barnet.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes London bound side.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes platform 1.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

New Cross Gate.

Station operator: London Overground.GTR brand: NA.Step free category: A.Accessibility information: Step-free access to all platforms from concourse. One step from street to Ticket Office only..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 73: Station Accessibility Information

New Southgate.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Opposite ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Newhaven Harbour.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to Platform 1 only (for services towards Seaford). However, there is step free access available at Newhaven Town station for services to Lewes/London (0.5 miles from Newhaven Harbour).Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Adjacent to entrance gate on platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Newhaven Town.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via level crossing..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Booking Hall and on Platform 1 only open when Ticket Office is staffed.Assistance meeting point: Entrance to platform 2.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 74: Station Accessibility Information

Norbury.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to all platforms via long and steep ramps (over 400m long and above 1:10 gradient)..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes. 06 – 00 to 20 – 00.Assistance meeting point: Booking hall. Sign next to ticket machine.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Normans Bay.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances and short steep ramps. Access between platforms via level crossing (over 400m apart).Staffing: Not Staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Shelter on platform 2.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

North Dulwich.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Booking hall opposite ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 75: Station Accessibility Information

Northfleet.

Station operator: Southeastern.GTR brand: NA.Step free category: B3.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London from main entrance. There is no step free access to Platform 1. Stepped access only to platform 1 for services towards London via subway. No step free interchange between platforms..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Norwood Junction.

Station operator: London Overground.GTR brand: NA.Step free category: B3.Accessibility information: Step free access from main entrance to Ticket Office and platform 1 only. Subway with steps to all other platforms. Rear (Woodside) entrance - steps to all platforms. Step-free route from rear entrance to main entrance via public subway outside station. Nearest step-free stations are Anerley, West Norwood or East Croydon.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: Yes.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Nunhead.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM)-Oyster only 1 x TVM on the platform.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room at this station.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 76: Station Accessibility Information

Nutbourne.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Short, steep ramps to platforms (over 400m long and above 1:10 gradient)..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Nutfield.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. Long step-free route between platforms via street ( (over 400m long and above 1:10 gradient)..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Oakleigh Park.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: Platform 4 Mon-Fri 06 – 30-12 – 55 Sat 08 – 30-14 – 30.Assistance meeting point: On bridge outside ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 77: Station Accessibility Information

Ockley.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 2 (to Horsham). Steps to platform 1 (to London)..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Old Street.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: LU Ticket machines.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Platform office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Ore.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access to platform 2 (to Ashford). Steps to platform 1 (to Brighton)..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: On the platform.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 78: Station Accessibility Information

Orpington.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Otford.

Station operator: Southeastern.GTR brand: NA.Step free category: B1.Accessibility information: Step free access to platform 1 for services towards London from Car Park entrance. Step free access to platform 2 for services away from London via side entrance ramp. Stepped access between platforms available via station footbridge.Step free Interchange between platforms in excess of 400 metres..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Oxted.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Step-free interchange between platforms via lift and ramped subway.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes / Ticket Office & Plat 2.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 79: Station Accessibility Information

Palmers Green.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Peckham Rye.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / No Smart ticketing or Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Platform 3 – 06 – 00 – 20 – 00.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Penge West.

Station operator: London Overground.GTR brand: NA.Step free category: B3.Accessibility information: Step-free access to ticket office and platform 1 (to London Bridge / Highbury & Islington) only. Footbridge with steps to platform 2 (to Croydon). Nearest step-free station is Anerley.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: Yes.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 80: Station Accessibility Information

Penshurst.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. No step-free access between platforms..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Peterborough.

Station operator: LNER.GTR brand: NA.Step free category: A.Accessibility information: Step free access to all platforms via ramps and lifts..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Petts Wood.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: Steps to all platforms..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Smart ticketing and Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 81: Station Accessibility Information

Pevensey & Westham.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Level access to platform 2 (to Hastings). Ramp access (less than 400m and below 1:10 gradient) to platform 1 (to Brighton). Level crossing between platforms..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes – booking hall when Ticket Office is staffed .Assistance meeting point: On wall in carpark.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Pevensey Bay.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances and short (below 400m) ramps (below 1:10 gradient). Access between platforms via level crossing..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 1 entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Plumpton.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to Platform 2 (to Lewes) via side gate and short, steep ramp (above 1:10 gradient). Step-free access to Platform 1 (to London) via level crossing and side entrance.  Step-free access from Platform 1 to racecourse via short steep ramp (above 1:10 gradient) and tarmac path. Distance between platforms exceeds 400m and 1:10 gradient).Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Booking hall when ticket office is staffed.Assistance meeting point: Station front to the left of main door.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 82: Station Accessibility Information

Plumstead.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: Steps to all platforms..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing and Oyster top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Polegate.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances and short ramps (below 400m and less than 1:10 gradient). Access between platforms via level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes on both platforms and booking hall when station is staffed.Assistance meeting point: Main entrance to platform 2.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Portchester.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: Step-free category B Station - Platform 2 (trains to Portsmouth) is accessible via a very steep ramp. Some wheelchair users may require assistance. There is no step-free access to platform 1 (trains to Southampton and London Waterloo via Basingstoke)..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 83: Station Accessibility Information

Portslade.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances and short steep ramps (above 1:10 gradient) Access between platforms via level crossing (over 400m)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Waiting room.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Portsmouth & Southsea.

Station operator: South Western Railway.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Portsmouth Harbour.

Station operator: South Western Railway.GTR brand: NA.Step free category: B2.Accessibility information: Step-free category B Station - Steps or 20m ramp (approx. 1:11 gradient) to main entrance, or steps to side entrance. 32m ramp (gradient up to 1:8) from Wightlink IoW ferry terminal. Level access to all platforms. Stepped footbridge between paltforms is also available.Staffing: Fully Staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 84: Station Accessibility Information

Potters Bar.

Station operator: GTR.GTR brand: Great Northern.Step free category: B2.Accessibility information: Step-free access to all platforms via long, steep ramps (over 1:10 gradient).Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing and Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Subway near main entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Preston Park.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Outside ticket office on platform 1 & 2.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Pulborough.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: This station has step-free access to platform 2 (towards the coast) via side entrance and short steep ramps (over 1:10 gradient). Steps to platform 1 (towards London)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes, booking hall, plat 1.Assistance meeting point: Platform 2 outside booking hall door under the canopy.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 85: Station Accessibility Information

Purley.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Platform 6 above the waiting room.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Purley Oaks.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office (no accessible counter) / Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. NOT radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Subway next to stairs to platform 3.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Queens Road Peckham.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / No Smart ticketing or Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Above the help point on the platform.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 86: Station Accessibility Information

Radlett.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing and Oyster top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes on all platforms. Waiting room on platform 2 is not level with the platform, one step up..Assistance meeting point: Station front, by booking hall near the bike rack..Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Rainham (Kent).

Station operator: Southeastern.GTR brand: NA.Step free category: B1.Accessibility information: Step free access to platform 1 for services towards London via main station entrance. Step free access to platform 2 for services away from London via side entrance and short ramp from Granary Close. Step free interchange via road and steep paths in excess of 250 metres.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Ravensbourne.

Station operator: GTR.GTR brand: Thameslink.Step free category: B3.Accessibility information: Step free access to platform 2 only (towards Sevenoaks)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) -Oyster only. 1 X TVM front of the station.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes plat. 2 Opening times, Monday-Friday – 06.30-13.00.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 87: Station Accessibility Information

Redhill.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes x 3.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Reedham.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 2 (to Tattenham Corner). Steps to platform 1 (to London)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Reigate.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via street and level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes, ticket office.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 88: Station Accessibility Information

Riddlesdown.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to platforms via long and steep ramps (over 1:10 gradient)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes, plat 1.Assistance meeting point: Platform 1 next to help point under the canopy.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Rochester.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: his station has step free access to all platforms - Step free access to booking hall from front of station. Step free access via lift in the subway to platform 1 for services towards London. Step free access to platform 2/3 for services away from London via lift from the subway. Stepped access to all platforms via staircases from subway..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Royston.

Station operator: GTR.GTR brand: Great Northern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via the street, steep in places..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: Yes, on both platforms during staffing hours.Assistance meeting point: Taxi bay at front of the station.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 89: Station Accessibility Information

Rye.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances. Long access route between platforms via a car park, street and level crossing (over 400m length)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Booking Hall when Ticket Office is staffed.Assistance meeting point: Station front.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Salfords.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 1 (to London). Steps to platform 2 (to Gatwick)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Sanderstead.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Level access to both platforms via separate entrances. Long access route between platforms via street, steep in places (over 400m and gradient above 1:10)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes, concourse.Assistance meeting point: Between toilets on platform 1.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 90: Station Accessibility Information

Sandy.

Station operator: GTR.GTR brand: Great Northern.Step free category: B1.Accessibility information: Level access to platform 2 (to Peterborough) via main entrance. Long ramp (approx 400m) from separate entrance to platform 1 (to London). Access between platforms via street, steep in places..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar controlled.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Seaford.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: Yes, booking hall & plat 2.Assistance meeting point: Platform 2 (the only platform at this station) adjacent to toilet.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Selhurst.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Platform 1 06 – 00 20 – 00.Assistance meeting point: Paid side in the subway behind gatelines.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 91: Station Accessibility Information

Sevenoaks.

Station operator: Southeastern.GTR brand: NA.Step free category: B1.Accessibility information: Step free access to all platforms via lift from overbridge. Stepped access to all platforms via overbridge. Only stepped access from car park adjacent to Platform 4 to the overbridge..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Shepherd’s Bush.

Station operator: London Overground.GTR brand: NA.Step free category: A.Accessibility information: Step-free access to all platforms via lifts..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up only.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Shepreth.

Station operator: GTR.GTR brand: Great Northern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via street and level crossing..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 92: Station Accessibility Information

Sholing.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: There is step-free access to Platform 2 (for trains to Fareham) using a long ramp (40m) at approx 1:10 gradient (up to 1:7 in places). There is no step-free access to Platform 1 (towards Southampton, which is accessed via a stepped footbridge only).Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Shoreham (Kent).

Station operator: Southeastern.GTR brand: NA.Step free category: B3.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London via station entrance. There is no step free access to Platform 1. Step access only for services towards London from platform 1 via footbridge. No step free interchange between platforms..Staffing: Not staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Shoreham-by- Sea.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via street and level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Separate waiting room available of ticket hall, not reliant on station tenant.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 93: Station Accessibility Information

Shortlands.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: Steps to all platforms..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Slade Green.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 2 for services away from London via main station entrance on Forest Road. Step free access to Platform 1 for services towards London via side entrance on the junction of Whitehall Lane and Howbury Lane. No step free interchange between platforms. Step access between platforms via Subway..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: TBC (check with station operator).Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

South Bermondsey.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Oyster top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: On the platform shelter.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 94: Station Accessibility Information

South Croydon.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

South Merton.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine 1 x TVM & 1 x permit to travel machine front of the station.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room, only open shelter.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Southampton Airport Parkway.

Station operator: South Western Railway.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 95: Station Accessibility Information

Southbourne.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances and short, steep ramps (over 1:10 gradient). Access between platforms via level crossing..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room at this station, only open shelter.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Southease.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances and short ramps (below 400m and less than 1:10 gradient). Access between platforms via level crossing..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Platform 2 entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Southwick.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to platforms via steep ramps (over 1:10 gradient).Staffing: Partially staffed.Car park: No.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Available when station staffed.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 96: Station Accessibility Information

St Albans City.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes all platforms.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

St Denys.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: This station has step-free access from Osborne Road South to Platform 1 (for some trains towards Eastleigh/ London Waterloo) via long ramps at a gradient of approximately 1:12. There is level access from Adelaide Road to Platform 4 (for some trains towards Southampton) via a separate entrance. There is no step-free access to Platforms 2 and 3 (for some trains towards Southampton, trains towards Portsmouth/ London Victoria, and some trains towards Eastleigh/ London Waterloo).Staffing: Partly staffed.Car park: Yes.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

St Helier.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) 1 x TVM /.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room at this station, only open shelter.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 97: Station Accessibility Information

St Leonards Warrior Square.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards Eastbourne from main entrance from Kings Road. Step free access to platform 2 via side entrance for services towards Hastings via Station Approach Road. Stepped access between platforms available via the station footbridge. No step free interchange between platforms..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

St Mary Cray.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at ticket office).Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

St Neots.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 98: Station Accessibility Information

Stevenage.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Stone Crossing.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: Steps to all platforms.Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Streatham.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access to platform 1 (to Croydon/ Sutton) via Hopton Road footpath and side entrance. Steps to platform 2 (to London)..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Platform 1 06 – 00 to 20 – 00.Assistance meeting point: Ticket hall next to the gateline.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 99: Station Accessibility Information

Streatham Common.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Platform 1 (southbound) and platform 2 (northbound) are served via lifts from the Greyhound lane entrance. Platrorms 3 and 4 are only used during times of engineering works. Platform 3 (southbound) is served by lift from the Greyhound Lane entrance though platform 4 (northbound) is served by a separate entrance/short ramp in Eardley Road, approximately 130m from the Greyhound Lane entrance. Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes 06 – 00 to 20 – 00.Assistance meeting point: Platform 1 above the help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Streatham Hill.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Waiting room Plt 1 nit step free. Platform is accessible..Assistance meeting point: Ticket hall beside the ticket gates.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Strood.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Step free access direct to platform 1 from the side entrance for services away from London towards Rochester, Chatham, Gillingham and Rainham. Step free access via lift to platforms 2 and 3 for services to London and also onto the Medway Valley line stations. Stepped access to platforms 2 and 3 via the station subway. Step free interchange between platforms via the lift..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 100: Station Accessibility Information

Sutton.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Platform 2/3.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Sutton Common.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up -Oyster only. 1 x TVM at the entrance.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room, only open shelter.Assistance meeting point: Help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Swanley.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has step free access to all platforms Step free access available via main entrance from Station Approach Road onto all platforms via lifts. No step free access to station from Everest Place side of station. Stepped access is available from this side as is stepped access to all platforms from the overbridge..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 101: Station Accessibility Information

Swanscombe.

Station operator: Southeastern.GTR brand: NA.Step free category: C.Accessibility information: Steps to all platforms.Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Swanwick.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: There is step-free access to Platform 1 (for trains towards Southampton Central). There is no step-free access to Platform 2 (for trains to Fareham and Portsmouth) which is accessed via a stepped footbridge only.Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Sydenham (London).

Station operator: London Overground.GTR brand: NA.Step free category: B2.Accessibility information: Step-free access via separate entrances to both platforms. Step-free route between platforms is via street (500m). Step-free access to the Ticket Office.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 102: Station Accessibility Information

Tadworth.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances and long ramps (over 400m). Step-free route between platforms via the street (over 400m).Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Tattenham Corner.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: Yes.Assistance meeting point: Outside booking hall carpark side.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Thornton Heath.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: No.Heated waiting areas: Yes.Assistance meeting point: Booking hall near cash card machine.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 103: Station Accessibility Information

Three Bridges.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Three Oaks.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to platform via steep ramp/ long steep footpath (over 400 and gradient above 1:10)..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Platform shelter.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Tonbridge.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Step free access to the booking hall from Railway Approach Road. Steps and step free access via lifts down to all platforms from the booking hall. Step free access from the blue badge parking in Barden Road direct to platform 3 and 4 for services away from London. Step free access via the station overbridge and lifts to platforms 1 and 2 for services towards London, Redhill ( for Gatwick) and Tunbridge Wells..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: Yes, on platform.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 104: Station Accessibility Information

Tooting.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Non accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room or shelter at this station.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Tring.

Station operator: LNWR.GTR brand: NA.Step free category: A.Accessibility information: Step-free access, or 3 steps to Booking Hall. 24 steps down to platforms 1, 2, 3, 4 and 5..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Tulse Hill.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 105: Station Accessibility Information

Uckfield.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to the platform.Staffing: Partially staffed.Car park: No.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Booking Hall/Platform country end.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Upper Warlingham.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 1 (to London). Steps to platform 2 (to Oxted)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Waddon.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step-free access via side gate to platform 2 (to Sutton). Steps to platform 1 (to London)..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Side entrance to platform 2.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 106: Station Accessibility Information

Wallington.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Level access to both platforms via separate entrances. Long access route between platforms via street or footpath (over 400m length)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Front exit of station next to ticket machine.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Wandsworth Common.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 1 (to Croydon / London Bridge) via rear entrance. Steps to all other platforms..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Booking hall main entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Warblington.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No waiting room at this station, only open shelter.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 107: Station Accessibility Information

Warnham.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step free access to both platforms via separate entrances. Access to platform 1 (to London) is via steep ramp (over 1:10 gradient). No access between platforms..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Waterbeach.

Station operator: GTR.GTR brand: Great Northern.Step free category: B2.Accessibility information: Step-free access to both platforms via separate entrances . Access between platforms via level crossing (over 400m apart).Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) /.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Watford Junction.

Station operator: LNWR.GTR brand: NA.Step free category: A.Accessibility information: Level access from main entrance to subway. Lifts to platforms 1 to 4 and 6 to 10, also 24 steps up to platforms. / Platform 11 can be accessed step-free via platform 10 and walking route via pathway behind buffer stop..Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office /.Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 108: Station Accessibility Information

Watlington.

Station operator: GTR.GTR brand: Great Northern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via level crossing..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) /.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Help Point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Watton-at-Stone.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step free access to platform 1 only (to London) via a ramp from the car park. General access to both platforms is via steps from the main entrance..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No waiting room at this station, only open shelter.Assistance meeting point: Front of station next to ticket machine.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Welham Green.

Station operator: GTR.GTR brand: Great Northern.Step free category: B3.Accessibility information: Step-free access to platform 2 (to Welwyn Garden City) via short ramp from car park, though due to narrow platform (less than 2m), ramp cannot be used. Steps to platform 1 (to London).Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: Platform 1 shelter / Not fully accessible.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 109: Station Accessibility Information

Welwyn Garden City.

Station operator: GTR.GTR brand: Great Northern.Step free category: A.Accessibility information: This station has step-free access to all platforms..Staffing: Fully Staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes / Plat 1/2 &3/4 fully accessible.Assistance meeting point: Outside ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Welwyn North.

Station operator: GTR.GTR brand: Great Northern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes platform 1, not fully accessible due to step down.Assistance meeting point: Platform 1, near coffee shop.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Wembley Central.

Station operator: London Underground.GTR brand: NA.Step free category: B1.Accessibility information: Ramps are available for London North Western Railway, London Underground, Southern and London Overground . Nearest Stations with Step Free Access are Willesden Junction, London Euston and Harrow & Wealdstone..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: No.Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 110: Station Accessibility Information

West Brompton.

Station operator: London Underground.GTR brand: NA.Step free category: B3.Accessibility information: There is step free access between the street and Platform 2 for eastbound District line services, and Platforms 3 and 4 for London Overground services only..Staffing: Partly staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: No.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

West Croydon.

Station operator: London Overground.GTR brand: NA.Step free category: B2.Accessibility information: Step-free access via car park and side gate to platforms 1 and 3 (to London). Step-free access via separate entrance to platform 4 (to Sutton). Both side gates are kept locked but have help buttons to request use and are remotely operated. Both are available from first to last train..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

West Hampstead Thameslink.

Station operator: GTR.GTR brand: Thameslink.Step free category: A.Accessibility information: This station has step-free access to all platforms.Assistance Meeting Point is the main station entrance next to the bike rack and ticket machines.Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM)-Oyster only. 2 x TVMs main entrance + 1 x TVM old entrance.Unisex toilets: Yes – 24 hours.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Main entrance of the station next to bike rack and ticket machines.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 111: Station Accessibility Information

West Norwood.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places..Staffing: Fully staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Paid side of the main gates.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

West Sutton.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) – Oyster only. 1 TVM at the station entrance.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: station entrance next to the TVM.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

West Worthing.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances. Access between platforms via level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 112: Station Accessibility Information

Westcombe Park.

Station operator: Southeastern.GTR brand: NA.Step free category: B2.Accessibility information: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via main entrance off Station Crescent. Step free access to Platform 2 for services away from London via side entrance from Car Park. No step free interchange between platforms except via the road in excess of 280 metres. Stepped access between platforms via subway..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up ticket office .Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: Yes.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: TBC (check with station operator).

Whyteleafe.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances and short, steep ramps. Access between platforms via level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes, platform 1.Assistance meeting point: Platform one, half way up the platform by the info point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Whyteleafe South.

Station operator: GTR.GTR brand: Southern.Step free category: B1.Accessibility information: Step-free access to both platforms via separate entrances and short, steep ramps (below 1:10 gradient). Access between platforms via level crossing..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes, platform 2.Assistance meeting point: Platform 1 outside waiting room.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 113: Station Accessibility Information

Wimbledon.

Station operator: South Western Railway.GTR brand: NA.Step free category: A.Accessibility information: This station has step-free access to all platforms.Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours. Radar key controlled..Seating: No.Heated waiting areas: N/A.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: TBC (check with station operator).

Wimbledon Chase.

Station operator: GTR.GTR brand: Thameslink.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Not staffed.Car park: Yes.Blue Badge parking: Yes – 1 bay.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM)- Oyster only. 1 x TVM station entrance.Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Station entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Winchelsea.

Station operator: GTR.GTR brand: Southern.Step free category: B2.Accessibility information: Step-free access to platform via short steep ramp (over 1:10 gradient)..Staffing: Not staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Yes.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 114: Station Accessibility Information

Winchmore Hill.

Station operator: GTR.GTR brand: Great Northern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Fully Staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: Platform 1.Assistance meeting point: Ticket office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: Yes.

Wivelsfield.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Step free access to platform 2 (to Brighton/Lewes) via ramp accessed from Gordon Road. Steps only to platform 1 (to London). No step free access between platforms..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: Yes – available during staffing hours..Seating: Yes.Heated waiting areas: Yes – Booking Hall.Assistance meeting point: Between booking hall and the subway entrance.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Woldingham.

Station operator: GTR.GTR brand: Southern.Step free category: B3.Accessibility information: Level access to platform 2 (towards East Grinstead). Steps to platform 1 (towards London)..Staffing: Partially staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes – available during staffing hours..Accessible toilets: No.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Car park entranceCustomer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 115: Station Accessibility Information

Woodmansterne.

Station operator: GTR.GTR brand: Southern.Step free category: C.Accessibility information: This station does not have step-free access..Staffing: Partially staffed.Car park: No.Blue Badge parking: No.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: No.Accessible toilets: No.Seating: Yes.Heated waiting areas: No.Assistance meeting point: Yes - Platform 2 near help point.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Woolston.

Station operator: South Western Railway.GTR brand: NA.Step free category: B3.Accessibility information: Level access to Platform 1 (for trains towards Southampton). Steps to Platform 2 (for trains towards Portsmouth).Staffing: No.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Yes.Unisex toilets: No.Accessible toilets: No.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: No.

Woolwich Arsenal.

Station operator: Southeastern.GTR brand: NA.Step free category: A.Accessibility information: This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device..Staffing: Partly staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM).Unisex toilets: Yes.Accessible toilets: Yes.Seating: No.Heated waiting areas: No.Assistance meeting point: TBC (check with station operator).Customer information systems: TBC (check with station operator).Secure station accreditation: TBC (check with station operator).Catering facilities: Yes.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries

Page 116: Station Accessibility Information

Worthing.

Station operator: GTR.GTR brand: Southern.Step free category: A.Accessibility information: This station has step-free access to all platforms. Staffing: Fully staffed.Car park: Yes.Blue Badge parking: Yes.Ticket sales facilities: Accessible ticket machine(s) / Ticket office / Smart ticketing top-up (at TVM) .Unisex toilets: Yes.Accessible toilets: Yes.Seating: Yes.Heated waiting areas: Yes.Assistance meeting point: Ticket Office.Customer information systems: Visual & aural.Secure station accreditation: No.Catering facilities: No.

Information correct as of April 2022 – for the latest information please check with Assisted Travel or National Rail Enquiries