state of hawai i enhanced 911...

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NEIL ABERCROMBIE GOVERNOR

DEAN H. SEKI COMPTROLLER

Maria E. Zielinski Deputy Comptroller

STATE OF HAWAI‘I Enhanced 911 Board

E911 Communications/Technical/Finance Committee Meeting Tuesday, July 9, 2013

Kalanimoku Bldg., Room 322B 1151 Punchbowl St., Honolulu

10 am to 12 noon Agenda

I. Call to Order, Public Notice, Quorum

II. Public testimony on all agenda items

III. Introductions

IV. Review and Approval of Last Month’s Meeting Minutes

V. Reappointment of Committee Chairs

a. Communications Committee – Steven Schutte

b. Technical Committee – Victor Ramos

c. Finance Committee – Kiman Wong

VI. Items for Discussion, Consideration and Action:

a. Communications Committee

i. 2014 Legislative Investigative Committee

ii. Others

b. Technical Committee

i. Update on status of PSAP projects with funds pending

expenditure.

1. HFD - Fire/EMS CAD update.

2. Kauai CAD update

3. HPD CAD update

4. Others

ii. State of Hawaii NG 9-1-1 project update:

1. Hawaii PSAP



2. Oahu PSAP

iii. Request updates for Enhanced 911 Timeline continuum

iv. Investigative Regulatory Committee Update

v. Investigative Committee on NG911 Planning Update.

vi. FCC Updates

vii. Approval for attendance for APCO Conference (August 18-21,

2013)

1. Oahu PSAP – Clement Chan - $2,500

2. Kauai PSAP

i. S. Kaleo Perez - $2,326

ii. Kathleen Langtad - $2,326

iii. David Miyasaki - $2,326

viii. Oahu PSAP- Approval for electrical and grounding work to

facilitate transition to the Intrado Viper System – Estimated Cost

$15k - $30k.

ix. Discussion on budgeting for Conference Travel.

c. Finance Committee

i. Review of Final FY 2013 Cash Flow & Budget Financial Report.

ii. Approval for funding:

1. APCO Conference (August 18-21, 2013)

i. Oahu PSAP – Clement Chan - $2,500

ii. Kauai PSAP

1. S. Kaleo Perez - $2,326

2. Kathleen Langtad - $2,326

3. David Miyasaki - $2,326

2. HFD/EDS CAD Upgrade

1. $6,105 CAD Licensing.

2. $2,500 CAD Consulting

3. The funding for the two items expired

at the end of FY2013.

3. Oahu PSAP Intrado Viper System Transition

funding



i. Electrical and grounding work to facilitate

the transition to the Intrado Viper System –

Estimated $15k - $30k.

4. One Year TKC Consulting Group 9-1-1 Executive

Director Contract Extension through December 10,

2014 - $358,312.50.

VII. Announcements

a. Next meeting date: Tuesday, August 13, 2013, Kalanimoku Bldg.,

Room 322B, 10 am – 12 noon.

i. Future meeting dates (10am – 12noon)

1. September 10, 2013;Kalanimoku Bldg, Room 322B

2. October 8, 2013;Kalanimoku Bldg, Room 322B

3. November 12, 2013;Kalanimoku Bldg, Room 322B

4. December 10, 2013;Kalanimoku Bldg, Room 322B

b. Others

VIII. Open Forum: Public comment on issues not on the agenda, for

consideration for Committee agenda at the next meeting.

IX. Adjournment



NEIL ABERCROMBIE GOVERNOR

DEAN H. SEKI COMPTROLLER

Maria E. Zielinski Deputy Comptroller

STATE OF HAWAI‘I Enhanced 911 Board

E911 Communications/Technical/Finance Committee Meeting Tuesday, July 9, 2013

Kalanimoku Bldg., Room 322B 1151 Punchbowl St., Honolulu

10 am to 12 noon Meeting Minutes

Communications Committee members present: Victor Ramos, Clayton Tom, Paul Ferreira, Morris Tamanaha, Jayne Nantkes, and Thalia Burns. Communications Committee members absent: Steven Schutte and Marshall Kanehailua. Technical Committee members present: Victor Ramos (Chair), Clayton Tom, Kiman Wong, Tony Ramirez, Aaron Correia, Morris Tamanaha, Kenison Tejada and Clement Chan. Technical Committee members absent: Steven Schutte, Marshall Kanehailua and Brandon Raines. Finance Committee members present: Kiman Wong (Chair), Clayton Kau, Lisa Hiraoka, Paul Ferreira, Kaleo Perez, and Roy Irei. Finance Committee members absent: Mark Begley. Observers: Davlynn Racadio (MPD), Todd Crosby (OIMT), Mary Boyd (Intrado), Ryan Freitas (HawTelcom), Matt Lemke (EDS), Tina Metivier, Sean Naito (HPD), Jeff Reiwer (AT&T), Todd Crosby (OIMT) and Caprice Ng (HawTelcom).

I. Call to Order, Public Notice, Quorum

a. The meeting was convened at 10:10 am.

II. Public testimony on all agenda items

a. The Board Chair requested if anyone wishes to provide testimony on

any agenda item to please come forward. There was no response to

this request.

III. Introductions

a. Introductions were made of all those in attendance.



IV. Review and Approval of Last Month’s Meeting Minutes

a. Roy Irei motioned to approve the July 11, 2013 Joint Committee

meeting minutes. The motion was seconded and approved

unanimously by voice vote without discussion.

V. Reappointment of Committee Chairs

a. Communications Committee – Steven Schutte

b. Technical Committee – Victor Ramos

c. Finance Committee – Kiman Wong

d. The Board Chair stated that the reappointment of the Committee

Chairs will be deferred until the December 2013 meeting.

VI. Items for Discussion, Consideration and Action:

a. Communications Committee

i. 2014 Legislative Investigative Committee

1. The initial meeting of the Committee will convened

after the Joint Committee meetings with Paul Ferreira as its

Chair.

ii. Others – Thera Bradshaw stated that after the Joint Committee

meeting there will be a meeting at the AG’s office to review the

applicants for the special telecommunications counsel for the

AG’s office.

b. Technical Committee

i. Update on status of PSAP projects with funds pending

expenditure.

1. HFD - Fire/EMS CAD update- Battalion Chief

Tejada provided a briefing to the committee on the

status of the CAD update. The following items were

mentioned:

i. Training orientation is scheduled for the last

two week is July.

ii. Going live date is scheduled for August 6.

iii. There are some items that will take place

after the “go live” date such as call



processing, integrations with Intrado Viper

and with HPD CAD to CAD interface.

iv. Fiber install is scheduled for this week in

July.

2. Kauai CAD update – Acting A/C Kaleo Perez

provided a briefing of the Kauai CAD update. The

following items were stated:

i. Continue to work with Tritech in data

conversion.

ii. Will be going live with FBR/RMS portion of

the contract on July 29.

3. HPD CAD update – Major Correia provided a

briefing on the progress of the HPD CAD update.

The following items were stated:

i. Moving forward with the CAD update “go

live” date scheduled for October 6.

However, technical issues still exist that

may warrant an extension.

ii. Training scheduled for during the month of

August.

4. Others-none

ii. State of Hawaii NG 9-1-1 project update:

1. Hawaii PSAP – Nothing to report.

2. Oahu PSAP – Nothing to report.

3. Others – Ms. Caprice the Project Manager for

Hawaiian Telcom is leading the statewide NG9-1-1

project. She provided an overview of the status of

the project. The following points were stated:

i. The install schedule begins with Hickam

followed by HPD, HFD, and Kauai. Maui

and Molokai are scheduled for January

2014.



ii. HT is on track to perform call through and

pre-migration functional testing

requirements.

iii. Personalized training for the PSAP’s will be

provided by Intrado followed by cutover for

each island. Hilo will be first, followed by

Honolulu, Kauai, and Maui Counties.

iv. Electrical installation project issues options

are being vetted out to the PSAPs to

mitigate the lengthy permit process.

v. The Wednesday and Friday project

conference calls with PSAP’s are going

smoothly.

iii. Request updates for Enhanced 911 Timeline continuum

1. None at this time.

iv. Investigative Regulatory Committee Update- no updates at this

time.

v. Investigative Committee on NG911 Planning Update-no updates

at this time.

vi. FCC Updates

1. Thera Bradshaw provided a briefing of the FCC

confirmation process for Tom Wheeler which went

smoothly after the first hearing. Final confirmation

scheduled in September 2013.

vii. Approval for attendance for APCO Conference (August 18-21,

2013)

1. Oahu PSAP – Clement Chan - $2,500

2. Kauai PSAP

i. S. Kaleo Perez - $2,326

ii. Kathleen Langtad - $2,326

iii. David Miyasaki - $2,326

iv. Clayton Tom motioned to approve

attendance at the APCO conference for the



four individuals mentioned subject to

funding approval by the Finance Committee

and final approval by the full Board. The

motion was seconded and approved

unanimously by voice vote without

discussion.

viii. Oahu PSAP- Approval for electrical and grounding work to

facilitate transition to the Intrado Viper System – Estimated Cost

$15k - $30k.

1. Approval is deferred until the actual amount of

funding is determined. This matter has the support

of the Technical Committee as a critically important

matter.

ix. Discussion on budgeting for Conference Travel.

1. After a brief discussion on the budgeting for

conference travel process it was decided the matter

is deferred until the FY2015 Strategic Budgeting

Planning process in late FY2014.

c. Finance Committee

i. Review of Final FY 2013 Cash Flow & Budget Financial Report.

1. Finance Chair, Kiman Wong provided an overview

of the final FY 2013 finance performance results to

the Finance Committee. He provided the following

leading finance statistics:

i. Total annual cash receipts - $9,097,718.

ii. Total annual cash disbursements -

$7,398,126.

iii. Total unencumbered cash balance -

$7,281,251.

ii. Approval for funding:

1. APCO Conference (August 18-21, 2013)

i. Oahu PSAP – Clement Chan - $2,500

ii. Kauai PSAP



1. S. Kaleo Perez - $2,326

2. Kathleen Langtad - $2,326

3. David Miyasaki - $2,326

iii. Paul Ferreira motioned to approve funding

in the amount of $9,478 for the APCO

Conference attendees subject to final

approval by the full Board. The motion was

seconded and approved unanimously by

voice vote without discussion.

2. HFD/EDS CAD Upgrade

1. $6,105 CAD Licensing.

2. $2,500 CAD Consulting

3. The funding for the two items expired

at the end of FY2013.

4. Paul Ferreira motioned to approve

funding in the amount of $8,605 for

CAD licensing and consulting

expenses associated with the

HFD/EDS CAD upgrade subject to

final approval by the full board. The

motion was seconded and approved

unanimously by voice vote without

discussion.

3. Oahu PSAP Intrado Viper System Transition

funding:

i. Electrical and grounding work to facilitate

the transition to the Intrado Viper System –

Estimated $15k - $30k.

ii. This matter was deferred until a firm cost

was determined for the electrical and

grounding work to facilitate the transition to

the Intrado Viper System.



4. One Year TKC Consulting Group 9-1-1 Executive

Director Contract Extension through December 10,

2014 - $358,312.50.

i. This will be placed on the Board agenda in

the August 2013 Board meeting following

the boards evaluation of performance.

VII. Announcements

a. Next meeting date: Tuesday, August 13, 2013, Kalanimoku Bldg.,

Room 322B, 10 am – 12 noon.

i. Future meeting dates (10am – 12noon)

1. September 10, 2013;Kalanimoku Bldg., Room

322B

2. October 8, 2013;Kalanimoku Bldg., Room 322B

3. November 12, 2013;Kalanimoku Bldg., Room 322B

4. December 10, 2013;Kalanimoku Bldg., Room 322B

b. Others

i. Todd Crosby of the OIMT announced that the:

1. State of Hawaii IT summit will be held on

November 21, 2014. Sonny Bhagowalia requested

individuals to speak at this event.

2. Communications initiatives

i. One Net will provide new capacity and

resiliency for the State data network. There

are opportunities for the counties to

participate in this initiative and enhance

network capabilities by eliminating points of

failure.

ii. First Net is an organization involved with

broadband for public safety. OIMT is active

in the technical and governance boards.

Sonny Bhagowalia has been nominated to

the First Net Board.



iii. The State is in the process of putting up five

data centers across the state. There are

opportunities for the counties to participate

in the data centers.

iv. Redoing Statewide GIS- the State is

partnering with PDC in a virtual cloud GIS

system and will be placing GIS components

on a price list which will be available to the

counties hopefully at favorable prices and

faster procurements.

v. HI or Skip is in the process of green fielding

the membership, governance and charters.

OIMT would like a tighter integration

between H1 and the 9-1-1 Board since they

serve the same purpose in protecting the

public.

ii. Roy Irei stated the following points:

1. Consider expanding the voting members to include

the federal PSAPs and recommended this be

discussed next meeting.

VIII. Open Forum: Public comment on issues not on the agenda, for

consideration for Committee agenda at the next meeting.

IX. Adjournment – The meeting was adjourned at 11:15 am.

Enhanced 9-1-1 FundFY 2013 Financial Results

July 2, 2013

2Annual % of Budget

Month Fiscal YTD Budget Expended

Receipts:Enhanced 911 Surcharge Collection 757,220 9,090,718 8,870,000 102.5%Interest Income 165 6,305 10,000 63.1%

Receipts 757,385 9,097,023 8,880,000 102.4%

Disbursements:

Conference Travel (60,210) (150,224) (149,004) 100.8%Non-Recurring Expenses (876,754) (1,068,553) (1,326,963) 80.5%Recurring Expenses:

Administration (211,713) (1,128,972) (1,320,658) 85.5% Maintenance (905,670) (3,360,094) (3,784,860) 88.8% Telecommunications (226,116) (1,682,745) (1,771,137) 95.0% Other (7,539) (7,844) 96.1%

Disbursements (2,280,464) (7,398,126) (8,360,466) 88.5%

ActualsBudget Analysis

FY 2013 Full Year

3Annual % of Budget

Month Fiscal YTD Budget Expended

Receipts 757,385 9,097,023 8,880,000 102.4% Disbursements (2,280,464) (7,398,126) (8,360,466) 88.5%

Encumbrances/Accruals: Encumb. Bal. FY 2011 (Kauai) (1,100,984) 623,525 FY 2012 (HFD/EDS/HPD) (2,513,765) 1,038,906 FY 2013 (eliminate non-cash) 404,066 404,066 404,066

Total Cash Outflow (1,876,398) (10,608,810) Net Cash Inflow/(Outflow) (1,119,013) (1,511,787)

Bank Balance Analysis:July 1, 2012 Beginning Balance 10,859,535

Net Cash Inflow/(Outflow) (1,511,787)

Net Bank Balance 9,347,748 Outstanding Ecumb/Accruals (2,066,497) Unencumbered Cash Balance 7,281,251

ActualsCash Flow Analysis

FY 2013 Full Year

4 Summary of Encumbrances:

FY 2011 Encumbrances: Oahu Maui Kauai Hawaii Admin TotalCAD Upgrade: 623,524.70 623,524.70 FY 2012 Encumbrances: ‐ CAD Upgrades: EMS/FIRE 253,156.46 253,156.46 HPD 785,750.00 785,750.00 Total FY 2012 Encumbrances 1,038,906.46 ‐ ‐ ‐ ‐ 1,038,906.46 FY 2013 Encumbrances:DB&F Rev. Assessment 38,407.23 38,407.23 DB&F Admin. Assessment 65,482.45 65,482.45 NENA Conference 24,500.00 7,000.00 3,500.00 3,500.00 38,500.00 WSP Recovery‐Sprint 72,911.00 72,911.00 MSAG & GIS 38,758.07 27,158.91 37,636.89 103,553.87 Ocean Safety‐Telecom 1,662.66 1,662.66 HawTelcom CML Positions 23,207.88 9,283.15 51,057.32 83,548.35

‐ Total FY 2013 Encumbrances 26,162.66 68,965.95 36,442.06 92,194.21 180,300.68 404,065.56

Total Encumbrances 1,065,069.12 68,965.95 659,966.76 92,194.21 180,300.68 2,066,496.72

Log of Strategic Budget Plan ChangesBoard

HAWAII PSAP OAHU PSAP MAUI PSAP KAUAI PSAP ADMIN CONFERENCE TOTAL ApprovalDate

BOARD APPROVED ORIGINAL FY2013 STP 1,239,039$ 2,462,117$ 1,390,325$ 762,735$ 1,271,086$ 75,000$ 7,200,302 7/12/2012

APCO Conference (Aug 2012) 6,571 13,541 4,699 (24,810) ‐ 7/12/2012APCO Conference (Aug 2012) 1,852 (1,852) ‐ 9/13/2012

‐ TriTech Conference (Sep 2012) 7,635 (7,635) ‐ 9/13/2012TriTech Conference (Sep 2012) 908 (908) ‐ 11/8/2012

‐ Access 9‐1‐1 Speech & Hearing Forum (Oct 2012) 2,667 3,800 1,833 1,242 8,088 (17,630) ‐ 9/13/2012

‐ AT&T Cost Recovery 23,320 23,320 10/13/2012

‐ Maui CAD Upgrade 229,050 229,050 10/13/2012Maui VMS 798,308 798,308 10/13/2012

‐ ADA Compliance Funding 1,000 1,000 12/13/2012

‐ Luncheon Expenses (IC on NG911 Plannin) 150 150 12/13/2012

‐ Add. GET for Pictometry Invoice 625 625 12/13/2012

‐ 9‐1‐1 Goes to Wash DC 5,290 20,931 3,000 6,021 11,158 (22,164) 24,236 2/14/20139‐1‐1 Goes to Wash DC 500 500 3/14/2013Navigator Conference 1,610 1,610 2/14/2013

‐ NENA Conference 8,640 14,688 5,800 5,920 35,048 3/14/2013

‐ AG Legal Fees (IRC) 25,000 25,000 3/14/2013

‐ NASNA Conference 5,660 5,660 3/14/2013

‐ NENA Conference‐S. Bhagowalia 3,500 3,500 4/11/2013

‐ HFD/EMS CAD Upgrade‐ Licensing 5,700 5,700 4/11/2013

‐ HFD/EMS CAD Upgrade‐Consulting (50hrs) 2,500 2,500 4/11/2013

‐ HFD/EMS CAD Upgrade‐ Licensing 405 405 5/9/2013

‐ NENA Conference‐D. Racadio 3,450 3,450 5/9/2013

‐ FY2014‐18 SBP meeting Lunch 101 101 5/9/2013

‐

‐ 1,262,207$ 2,525,292$ 2,433,639$ 778,541$ 1,360,785$ 0$ 8,360,465

FY 2013 STRATEGIC BUDGET PLAN CHANGES

5

6Enhanced 9-1-1 Fund

Annual Financial Controls Disclosure

Financial Controls Policies & Procedures

Cash Management

o All receipts are mailed directly to the FHB lockbox o There are no cash transactions

No petty cash No wire transfers or receipts allowed

o The 5 year Strategic Budget Plan process reviews and approves all potential disbursements

o All disbursement authorizations require 2 authorized signatures o Checks require 2 authorized signatures.

Authorized signatories: T. Bradshaw, K. Wong, S. Shin & J. Ono o Strategic Budget Plan fully integrated with the disbursement procedures

Financial Oversight

o E911 Fund is audited annually by an independent CPA firm o The FHB bank statement is mailed directly to Ke’aki’s President o Copies of Bank reconciliation & statement are mailed to the Finance

Committee Chair & Executive Director monthly. o Financial Activity is reviewed monthly at the Finance Committee and

Board meetings. o DAGS requires quarterly reports on the financial activity of the E911 Fundo State of Hawaii requires financial reports for their annual audit o FHB provides some oversight on checks issued o State Legislature requires annual financial reports

SUMMARY - Conferences

Hawaii PSAP

KauaI PSAP

Maui PSAP

Oahu PSAP

ADMIN

12 mos. 12 mos. 12 mos. 12 mos. 12 mos. 12 mos. Annual Budget

$ Over/(Under) Budget

DISBURSEMENTS:

6200 CONFERENCES

6141 Access9-1-1Forum 2,667 1,242 1,833 3,800 8,088 17,630 17,630 (0)

6201 911 Goes to WashDC 6,073 7,419 2,780 21,708 9,579 47,560 46,900 660

6204 APCO Conference 6,571 - 4,699 13,541 1,852 26,663 26,663 (0)

6212 NASNA Conference - - - - 5,210 5,210 5,660 (450)

6213 Navigator - - - - - - 1,610 (1,610)

6214 Nena Conference 3,511 - 6,938 24,368 9,801 44,617 41,998 2,619

6222 TriTech CAD Users - 8,543 - - - 8,543 8,543 0

Total 6200 CONFERENCES 18,822 17,204 16,250 63,417 34,530 150,224 149,004 1,219

DESCRIPTION

TOTAL

7

Summary – ADMINISTRATION 8

12 mos. Annual Budget


6400 RECURRING EXPENSES

6401 ADMINISTRATION

6401.01 Exec Dir. Services 333,125 333,125 (0)

6401.02 ElectronSignatur 180 200 (20)

6401.03 911 Board Expansion - 75,000 (75,000)

6401.05 Audit Expense 12,500 11,250 1,250

6401.06 Bank Charge 103 - 103

6401.07 Meeting Venue - 1,000 (1,000)

6401.08 Board Member Travel 26,251 27,000 (749)

6401.09 DB&F Assessments

6401.0101 DB&F Admin. Assess 158,758 207,250 (48,492)

6401.0102 DB&F Rev Assessment 454,851 444,000 10,851

6401.0103 DB&F FY2012 Credit (30,330) - (30,330)

Total 6401.09 DB&F Assessments 583,279 651,250 (67,971)

6401.10 E911 Logo Contest 3,842 11,911 (8,069)

6401.11 Miscellaneous Expense 0 - 0

6401.12 NASNA Dues 205 100 105

6401.13 Parking Permits 100 250 (150)

6401.15 WSP Cost Recovery

6401.0101 Sprint/Nextel 72,911 160,000 (87,089)

6401.0102 AT&T 23,320 23,320 -

6401.15 WSP Cost Recovery - Other 72,911 - 72,911

Total 6401.15 WSP Cost Recovery 169,142 183,320 (14,178)

6401.16 Meeting Expenses 245 252 (7)

6401.17 ADA Compliance - 1,000 (1,000)

6401.18 AG Legal Fees - 25,000 (25,000)

Total 6401 ADMINISTRATION 1,128,972 1,320,658 (191,686)

TOTAL ADMINDESCRIPTION

Summary – Non-Recurring9

Hawaii PSAP

KauaI PSAP

Maui PSAP

Oahu PSAP

ADMIN

12 mos. 12 mos. 12 mos. 12 mos. 12 mos. 12 mos. Annual Budget


6300 Non-RECURRING

6301 CAD Replac/Upgrade

6301.03 Honolulu Fire Dept.

6301.031 Licensing - - - - - - 6,105 (6,105)

6301.032 Consulting - - - - - - 2,500 (2,500)

Total 6301.03 Honolulu Fire Dept. - - - - - - 8,605 (8,605)

6301.06 Maui PD - - 229,050 - - 229,050 229,050 -

6301 CAD Replac/Upgrade - Other - - 80,983 - - 80,983 82,000 (1,017)

Total 6301 CAD Replac/Upgrade - - 310,033 - - 310,033 319,655 (9,622)

6303 Computers

6303.06 GeoComm - - - 411 - 411 150,000 (149,589)

6303.11 PowerPhone - - (47,896) - - (47,896) - (47,896)

6303.14 VMS-MPD - - 795,360 - - 795,360 798,308 (2,948)

Total 6303 Computers - - 747,464 411 - 747,876 948,308 (200,432)

6306 Training

6306.04 EMPAQ - - - - - - 4,500 (4,500)

6306.05 ESD - - - - - - 29,500 (29,500)

6306.06 ESD-Annual Recall - - - - - - 5,000 (5,000)

6306.11 Training (CAD) HPD - - - - - - 8,000 (8,000)

6306.12 TriTechCADSystAdm - - - 10,644 - 10,644 12,000 (1,356)

Total 6306 Training - - - 10,644 - 10,644 59,000 (48,356)

Total 6300 Non-RECURRING - - 1,057,497 11,055 - 1,068,553 1,326,963 (258,410)

TOTALDESCRIPTION

SUMMARY - MAINTENANCE

Hawaii PSAP

KauaI PSAP

Maui PSAP

Oahu PSAP

12 mos. 12 mos. 12 mos. 12 mos. 12 mos. Annual Budget


6402 MAINTENANCE

6402.02 Imagery Lic Agree 252,597 197,013 393,396 293,617 1,136,623 1,237,948 (101,325)

6402.03 Equipment SW Maint - - - - - 40,000 (40,000)

6402.05 Logging RecordMaint - - - - - 65,000 (65,000)

6402.07 0011 9-1-1MSAG Maint. 463,976 325,907 452,764 524,380 1,767,026 1,767,027 (1)

6402.08 CAD Maintenance 64,254 - 161,555 194,269 420,078 628,828 (208,750)

6402.10 GPS Maint. - - - 36,366 36,366 40,800 (4,434)

6402.12 PowerPhone - - - - - 5,257 (5,257)

Total 6402 MAINTENANCE 780,827 522,920 1,007,715 1,048,632 3,360,094 3,784,860 (424,766)

TOTAL DESCRIPTION

10

SUMMARY – TELECOM/OTHERS

Hawaii PSAP

KauaI PSAP

Maui PSAP

Oahu PSAP

12 mos. 12 mos. 12 mos. 12 mos. 12 mos. Annual Budget


6403 Other RECURRING

6403.01 Telcom Charges

6403.0101 Alt. PSAP 9-1-1 Del - - - - - 128,305 (128,305)

6403.0102 Long Distance 632 371 449 - 1,452 - 1,452

6403.0103 Mileage - - - 12,312 12,312 - 12,312

6403.0109 Telcom Trunk 306,344 111,398 278,495 945,820 1,642,057 1,615,132 26,925

6403.0110 Ocean Safety

6403.0110.1 CML - - - 21,615 21,615 - 21,615

6403.0110.2 Centrex - - - 4,446 4,446 - 4,446

643.0110.3 Mileage - - - 864 864 - 864

6403.0110 Ocean Safety - Other - - - - - 25,200 (25,200)

Total 6403.0110 Ocean Safety - - - 26,925 26,925 25,200 1,725

6403.0111 WiringAltDispatch - - - - - 2,500 (2,500)

Total 6403.01 Telcom Charges 306,976 111,769 278,944 985,057 1,682,745 1,771,137 (88,392)

6403.02 EMS Tower Lease - - - 7,539 7,539 7,844 (305)

Total 6403 Other RECURRING 306,976 111,769 278,944 992,596 1,690,285 1,778,981 (88,696)

TOTAL DESCRIPTION

11

Budget Analysis by PSAPs and Administration

12

Oahu PSAP – Non-Recurring/Conferences13

Oahu PSAP



DISBURSEMENTS:

6200 CONFERENCES

6141 Access9-1-1Forum 3,800 3,800 -

6201 911 Goes to WashDC 21,708 20,931 777

6204 APCO Conference 13,541 13,541 0

6212 NASNA Conference -

6213 Navigator - 1,610 (1,610)

6214 Nena Conference 24,368 14,688 9,680

6222 TriTech CAD Users -

Total 6200 CONFERENCES 63,417 54,570 8,847

6300 Non-RECURRING


6301.03 Honolulu Fire Dept.

6301.031 Licensing - 6,105 (6,105)

6301.032 Consulting - 2,500 (2,500)

Total 6301.03 Honolulu Fire Dept. - 8,605 (8,605)

6301.06 Maui PD -

6301 CAD Replac/Upgrade - Other -

Total 6301 CAD Replac/Upgrade - 8,605 (8,605)

6303 Computers

6303.06 GeoComm 411 150,000 (149,589)

6303.11 PowerPhone -

6303.14 VMS-MPD -

Total 6303 Computers 411 150,000 (149,589)

6306 Training

6306.04 EMPAQ -

6306.05 ESD -

6306.06 ESD-Annual Recall -

6306.11 Training (CAD) HPD - 8,000 (8,000)

6306.12 TriTechCADSystAdm 10,644 12,000 (1,356)

Total 6306 Training 10,644 20,000 (9,356)

Total 6300 Non-RECURRING 11,055 178,605 (167,550)

DESCRIPTION

OAHU PSAP - RecurringOahu PSAP



DISBURSEMENTS:


6402 MAINTENANCE

6402.02 Imagery Lic Agree 293,617 310,000 (16,383)

6402.03 Equipment SW Maint -

6402.05 Logging RecordMaint - 65,000 (65,000)

6402.07 0011 9-1-1MSAG Maint. 524,380 524,380 (0)

6402.08 CAD Maintenance 194,269 400,000 (205,731)

6402.10 GPS Maint. 36,366 40,800 (4,434)


Total 6402 MAINTENANCE 1,048,632 1,340,180 (291,548)



6403.0101 Alt. PSAP 9-1-1 Del -

6403.0102 Long Distance -

6403.0103 Mileage 12,312

6403.0109 Telcom Trunk 945,820 918,893 26,927


6403.0110.1 CML 21,615

6403.0110.2 Centrex 4,446

643.0110.3 Mileage 864

6403.0110 Ocean Safety - Other - 25,200 (25,200)

Total 6403.0110 Ocean Safety 26,925 25,200 1,725

6403.0111 WiringAltDispatch -

Total 6403.01 Telcom Charges 985,057 944,093 40,964

6403.02 EMS Tower Lease 7,539 7,844 (305)

Total 6403 Other RECURRING 992,596 951,937 40,659

Total 6400 RECURRING EXPENSES 2,041,228 2,292,117 (250,889)

DESCRIPTION

14

Maui PSAP15 Maui PSAP

12 mos.Annual Budget


DISBURSEMENTS:

6200 CONFERENCES

6141 Access9-1-1Forum 1,833 1,833 -

6201 911 Goes to WashDC 2,780 3,000 (220)

6204 APCO Conference 4,699 4,699 (0)


6213 Navigator -

6214 Nena Conference 6,938 5,800 1,138


Total 6200 CONFERENCES 16,250 15,332 918

6300 Non-RECURRING


6301.06 Maui PD 229,050 229,050 -

6301 CAD Replac/Upgrade - Other 80,983 82,000 (1,017)

Total 6301 CAD Replac/Upgrade 310,033 311,050 (1,017)

6303 Computers

6303.06 GeoComm -

6303.11 PowerPhone (47,896) (47,896)

6303.14 VMS-MPD 795,360 798,308 (2,948)

Total 6303 Computers 747,464 798,308 (50,844)

6306 Training

6306.04 EMPAQ - 4,500 (4,500)

6306.05 ESD - 29,500 (29,500)

6306.06 ESD-Annual Recall - 5,000 (5,000)

6306.11 Training (CAD) HPD -

6306.12 TriTechCADSystAdm -

Total 6306 Training - 39,000 (39,000)

Total 6300 Non-RECURRING 1,057,497 1,148,358 (90,861)


6402 MAINTENANCE

6402.02 Imagery Lic Agree 393,396 373,000 20,396


6402.05 Logging RecordMaint -

6402.07 0011 9-1-1MSAG Maint. 452,764 451,643 1,121

6402.08 CAD Maintenance 161,555 161,555 0

6402.10 GPS Maint. -

6402.12 PowerPhone - 5,257 (5,257)

Total 6402 MAINTENANCE 1,007,715 991,455 16,260



6403.0101 Alt. PSAP 9-1-1 Del -

6403.0102 Long Distance 449 449

6403.0103 Mileage -

6403.0109 Telcom Trunk 278,495 278,495 (0)

Total 6403.01 Telcom Charges 278,944 278,495 449

6403.02 EMS Tower Lease -

Total 6403 Other RECURRING 278,944 278,495 449

Total 6400 RECURRING EXPENSES 1,286,659 1,269,950 16,709

Total DISBURSEMENTS 2,360,406 2,433,640 (73,234)

DESCRIPTION

Kauai PSAPKauai PSAP

12 mosAnnual Budget


DISBURSEMENTS:

6200 CONFERENCES

6141 Access9-1-1Forum 1,242 1,242 -

6201 911 Goes to WashDC 7,419 6,021 1,398

6204 APCO Conference -


6213 Navigator -

6214 Nena Conference -

6222 TriTech CAD Users 8,543 8,543 0

Total 6200 CONFERENCES 17,204 15,806 1,398

6402 MAINTENANCE

6402.02 Imagery Lic Agree 197,013 194,623 2,390



6402.07 0011 9-1-1MSAG Maint. 325,907 325,907 (0)

6402.08 CAD Maintenance -



Total 6402 MAINTENANCE 522,920 520,530 2,390



6403.0101 Alt. PSAP 9-1-1 Del - 128,305 (128,305)

6403.0102 Long Distance 371 371

6403.0103 Mileage -

6403.0109 Telcom Trunk 111,398 111,400 (2)


6403.0110.1 CML -

6403.0110.2 Centrex -

643.0110.3 Mileage -

6403.0110 Ocean Safety - Other -

Total 6403.0110 Ocean Safety -

6403.0111 WiringAltDispatch - 2,500 (2,500)

Total 6403.01 Telcom Charges 111,769 242,205 (130,436)


Total 6403 Other RECURRING 111,769 242,205 (130,436)

Total 6400 RECURRING EXPENSES 634,688 762,735 (128,047)

Total DISBURSEMENTS 651,893 778,541 (126,648)

DESCRIPTIONS16

Hawaii PSAPHawaii PSAP

12 mosAnnual Budget


DISBURSEMENTS:

6200 CONFERENCES

6141 Access9-1-1Forum 2,667 2,667 (0)

6201 911 Goes to WashDC 6,073 5,290 783

6204 APCO Conference 6,571 6,571 (0)


6213 Navigator - - -

6214 Nena Conference 3,511 8,640 (5,129)


Total 6200 CONFERENCES 18,822 23,168 (4,346)

6402 MAINTENANCE

6402.02 Imagery Lic Agree 252,597 360,325 (107,728)

6402.03 Equipment SW Maint - 40,000 (40,000)


6402.07 0011 9-1-1MSAG Maint. 463,976 465,097 (1,121)

6402.08 CAD Maintenance 64,254 67,273 (3,019)



Total 6402 MAINTENANCE 780,827 932,695 (151,868)



6403.0101 Alt. PSAP 9-1-1 Del -

6403.0102 Long Distance 632 632

6403.0103 Mileage -

6403.0109 Telcom Trunk 306,344 306,344 (0)


6403.0110.1 CML -

6403.0110.2 Centrex -

643.0110.3 Mileage -

6403.0110 Ocean Safety - Other -

Total 6403.0110 Ocean Safety -

6403.0111 WiringAltDispatch -

Total 6403.01 Telcom Charges 306,976 306,344 632


Total 6403 Other RECURRING 306,976 306,344 632



DESCRIPTIONS17

Administration18

ADMIN



DISBURSEMENTS:

6200 CONFERENCES

6141 Access9-1-1Forum 8,088 8,088 0

6201 911 Goes to WashDC 9,579 11,658 (2,079)

6204 APCO Conference 1,852 1,852 -

6212 NASNA Conference 5,210 5,660 (450)

6213 Navigator -

6214 Nena Conference 9,801 12,870 (3,069)


Total 6200 CONFERENCES 34,530 40,128 (5,598)

6401 ADMINISTRATION

6401.01 Exec Dir. Services 333,125 333,125 (0)

6401.02 ElectronSignatur 180 200 (20)

6401.03 911 Board Expansion - 75,000 (75,000)

6401.05 Audit Expense 12,500 11,250 1,250

6401.06 Bank Charge 103 103

6401.07 Meeting Venue - 1,000 (1,000)

6401.08 Board Member Travel 26,251 27,000 (749)

6401.09 DB&F Assessments

6401.0101 DB&F Admin. Assess 158,758 207,250 (48,492)

6401.0102 DB&F Rev Assessment 454,851 444,000 10,851

6401.0103 DB&F FY2012 Credit (30,330) (30,330)

Total 6401.09 DB&F Assessments 583,279 651,250 (67,971)

6401.10 E911 Logo Contest 3,842 11,911 (8,069)

6401.11 Miscellaneous Expense 0

6401.12 NASNA Dues 205 100 105

6401.13 Parking Permits 100 250 (150)

6401.15 WSP Cost Recovery

6401.0101 Sprint/Nextel 145,822 160,000 (14,178)

6401.0102 AT&T 23,320 23,320 -

6401.15 WSP Cost Recovery - Other

Total 6401.15 WSP Cost Recovery 169,142 183,320 (14,178)

6401.16 Meeting Expenses 245 252 (7)

6401.17 ADA Compliance - 1,000 (1,000)

6401.18 AG Legal Fees - 25,000 (25,000)

Total 6401 ADMINISTRATION 1,128,972 1,320,658 (191,686)



DESCRIPTION

Oahu Civilian E9-1-1 Status Report June 1, 2013 – June 30, 2013

Oahu Civilian Page 1 of 26 June 2013

PSAP Operations

9-1-1 Call Volume – June 2013 (Source: Plant/CML Call Volumes Provided by Hawaiian Telcom, Inc.)

PSAP Total Wireline % Wireless %

OAHU CIVILIAN (*) 78,280 22,713 29.0% 55,559 71.0%

(*) Totals are based on calls to Primary PSAP.

9-1-1 Call Volume – Calendar Year 2013

2013 Total # of Calls% to Total Wireline & Wireless

# of Calls% to Total Wireline & Wireless

# of Calls % to Total Calls # of Calls % Abandoned

to Total

DecemberNovemberOctoberSeptemberAugustJulyJune 78,280 22,713 29.0% 55,559 71.0% 8 0.0% 5,877 7.5%May 88,083 24,533 27.9% 63,544 72.1% 6 0.0% 6,362 7.2%April 82,580 23,276 28.2% 59,300 71.8% 4 0.0% 6,531 7.9%March 83,530 24,031 28.8% 59,488 71.2% 11 0.0% 6,663 8.0%February 77,226 21,968 28.4% 55,255 71.6% 3 0.0% 5,998 7.8%January 82,205 24,638 30.0% 57,557 70.0% 10 0.0% 6,603 8.0%

TOTAL YTD 491,904 141,159 28.7% 350,703 71.3% 42 0.0% 38,034 7.7%

OAHU CIVILIANTOTAL PSAP 9-1-1 CALL VOLUME

Wireline Wireless Admin Abandoned

Note: Total Calls include Administrative calls that are not direct 9-1-1 calls.



PSAP Operations (continued)

9-1-1 Call Volume – Calendar Year 2013 (continued)


% of Total Wireline # of Calls

% to Total Wireline & Wireless

% of Total Wireless # of Calls % to Total

Calls # of Calls % Abandonedto Total

DecemberNovemberOctoberSeptemberAugustJulyJune (3) 39,073 10,087 25.9% 44.4% 28,857 74.1% 51.9% 129 0.3% 1,038 2.7%May 45,673 11,234 24.7% 45.8% 34,306 75.3% 54.0% 133 0.3% 1,663 3.6%April (2) 32,275 8,371 26.0% 36.0% 23,825 74.0% 40.2% 79 0.2% 1,173 3.6%March (1) 30,899 8,101 26.3% 33.7% 22,713 73.7% 38.2% 85 0.3% 1,021 3.3%February 37,587 9,829 26.2% 44.7% 27,632 73.8% 50.0% 126 0.3% 1,282 3.4%January 40,357 11,013 27.4% 44.7% 29,171 72.6% 50.7% 173 0.4% 1,001 2.5%

TOTAL YTD 225,864 58,635 26.0% 41.5% 166,504 74.0% 47.5% 725 0.3% 7,178 3.2%AVG PER MO 37,644 9,773 27,751 121 1,196

OAHU CIVILIANTRANSFERRED TO CALL TAKERS (HPDCT )



(1) There were no statistics captured between March 24, 2013 (5:30 a.m. HST) and March 31, 2013 (11:59 p.m. HST) while Dispatch was at the alternate site in Kapolei.

(2) There were no statistics captured between April 1, 2013 (12:00 a.m. HST) and April 7, 2013 (5:30 a.m. HST) while Dispatch was at the alternate site in Kapolei.

(3) There were no statistics from midnight to 9:30 a.m. HST on June 3, 2013 as reported by Hawaiian Telcom due to corruption in the file. There were no statistics captured on June 11, 2013 from 5:30 a.m. to 9:30 p.m. HST while Dispatch was at the alternate site in Kapolei.






DecemberNovemberOctoberSeptemberAugustJulyJune (1) 15,788 5,254 33.5% 23.1% 10,429 66.5% 18.8% 105 0.7% 0 0.0%May 17,891 5,565 31.3% 22.7% 12,209 68.7% 19.2% 117 0.7% 627 3.5%April 18,191 5,179 28.7% 22.3% 12,897 71.3% 21.7% 115 0.6% 683 3.8%March 17,427 5,488 31.7% 22.8% 11,823 68.3% 19.9% 116 0.7% 678 3.9%February 15,225 5,016 33.3% 22.8% 10,066 66.7% 18.2% 143 0.9% 544 3.6%January 16,177 5,502 34.3% 22.3% 10,520 65.7% 18.3% 155 1.0% 652 4.0%

TOTAL YTD 100,699 32,004 32.0% 22.7% 67,944 68.0% 19.4% 751 0.7% 3,184 3.2%AVG PER MO 16,783 5,334 11,324 125 531

OAHU CIVILIANTRANSFERRED TO URGENT RESPONSE (HPDURS)



(1) There were no statistics from midnight to 9:30 a.m. HST on June 3, 2013 as reported by Hawaiian Telcom due to corruption in the file.










DecemberNovemberOctoberSeptemberAugustJulyJune (3) 8,263 2,822 34.2% 12.4% 5,436 65.8% 9.8% 5 0.1% 6,893 83.4%May 9,085 3,043 33.5% 12.4% 6,041 66.5% 9.5% 1 0.0% 7,617 83.8%April (2) 7,031 2,173 30.9% 9.3% 4,855 69.1% 8.2% 3 0.0% 5,934 84.4%March (1) 7,435 2,385 32.1% 9.9% 5,047 67.9% 8.5% 3 0.0% 5,906 79.4%February 8,364 2,514 30.1% 11.4% 5,839 69.9% 10.6% 11 0.1% 6,488 77.6%January 8,855 2,791 31.6% 11.3% 6,053 68.4% 10.5% 11 0.1% 7,246 81.8%

TOTAL YTD 49,033 15,728 32.1% 11.1% 33,271 67.9% 9.5% 34 0.1% 40,084 81.7%AVG PER MO 8,172 2,621 5,545 6 6,681

OAHU CIVILIANTRANSFERRED TO DROP



(1) There were no statistics captured between March 24, 2013 (5:30 a.m. HST) and March 31, 2013 (11:59 p.m. HST) while Dispatch was at the alternate site in Kapolei.

(2) There were no statistics captured between April 1, 2013 (12:00 a.m. HST) and April 7, 2013 (5:30 a.m. HST) while Dispatch was at the alternate site in Kapolei.

(3) There were no statistics from midnight to 9:30 a.m. HST on June 3, 2013 as reported by Hawaiian Telcom due to corruption in the file. There were no statistics captured on June 11, 2013 from 5:30 a.m. to 9:30 p.m. HST while Dispatch was at the alternate site in Kapolei.






DecemberNovemberOctoberSeptemberAugustJulyJune (1) 4,467 1,655 39.6% 7.3% 2,523 60.4% 4.5% 289 6.5% 1,088 24.4%May 4,790 1,828 41.4% 7.5% 2,592 58.6% 4.1% 370 7.7% 1,124 23.5%April 4,539 1,853 43.5% 8.0% 2,403 56.5% 4.1% 283 6.2% 1,301 28.7%March 5,025 2,008 42.8% 8.4% 2,679 57.2% 4.5% 338 6.7% 1,345 26.8%February 4,752 1,910 44.4% 8.7% 2,392 55.6% 4.3% 450 9.5% 1,298 27.3%January 5,749 2,390 45.2% 9.7% 2,893 54.8% 5.0% 466 8.1% 1,499 26.1%

TOTAL YTD 29,322 11,644 42.9% 8.2% 15,482 57.1% 4.4% 2,196 7.5% 7,655 26.1%

OAHU CIVILIANTRANSFERRED TO FIRE (HFD)



(1) There were no statistics from midnight to 9:30 a.m. HST on June 3, 2013 as reported by Hawaiian Telcom due to corruption in the file.










DecemberNovemberOctoberSeptemberAugustJulyJune (1) 6,651 2,665 41.2% 11.7% 3,806 58.8% 6.9% 180 2.7% 92 1.4%May 7,550 2,960 40.2% 12.1% 4,401 59.8% 6.9% 189 2.5% 154 2.0%April 7,288 2,939 41.3% 12.6% 4,169 58.7% 7.0% 180 2.5% 114 1.6%March 7,670 3,124 41.8% 13.0% 4,348 58.2% 7.3% 198 2.6% 119 1.6%February 6,965 2,909 42.8% 13.2% 3,890 57.2% 7.0% 166 2.4% 119 1.7%January 8,006 3,217 41.6% 13.1% 4,512 58.4% 7.8% 277 3.5% 183 2.3%

TOTAL YTD 44,130 17,814 41.5% 12.6% 25,126 58.5% 43.7% 1,190 2.7% 781 1.8%AVG PER MO 7,355 2,969 4,188 198 130

OAHU CIVILIANTRANSFERRED TO EMS



(1) There were no statistics from midnight to 9:30 a.m. HST on June 3, 2013 as reported by Hawaiian Telcom due to corruption in the file. Notes:

(1)

(2)

(3)

"Abandoned" calls represent the number of incoming 9-1-1 calls for which the caller had hung up before a call-taker answered.

"Abandoned" calls are included in the "Wireline" and "Wireless" counts respectively. The standard CML reports do not provide a break-out of "Abandoned" calls between "Wireline" and "Wireless" calls.

Total call volumes include Administrative calls. (Administrative calls = Calls made between 911 positions but are not 911 calls.)





TOTAL YTD January February March April May June

42,856 3,061 4,333 15,074 13,256 3,094 4,038

AVG PER MO July August September October November December

7,143

OAHU CIVILIANMISCELLANEOUS CALLS

(Total includes, but not limited to, calls transferred to Poison Control, Crisis Center, RDC, or Neighbor Islands, and non-transferred calls such as wrong number or test

calls)

2013

Note: Miscellaneous Call Volumes may be higher since no call volume statistics were captured for HPDCT and Drop queues from March 24 – 31, 2013 while Dispatch was at the alternate site in Kapolei. The other call queues are complete since Kapolei has the ability to transfer calls via CML to these queues. Note: Miscellaneous Call Volumes may be higher since no call volume statistics were captured for HPDCT and Drop queues from April 1 - 7, 2013 while Dispatch was at the alternate site in Kapolei. The other call queues are complete since Kapolei has the ability to transfer calls via CML to these queues. Note: Miscellaneous Call Volumes may be higher since no call volume statistics were captured for HPDCT and Drop queues on June 11, 2013 while Dispatch was at the alternate site in Kapolei. The other call queues are complete since Kapolei has the ability to transfer calls via CML to these queues.



PSAP Operations (continued) Wireless Test – June 2013

Date WSP Sites Tested

Sectors Tested Tested By Test

Pass/Fail

06/26/13 AT&T Mobility 2 12 Oahu PSAP/ Akimeka Pass

06/26/13 Verizon Wireless 3 7 Oahu PSAP/ Akimeka Pass

Current Month PSAP Operations Activities – June 2013 Weekly (Every Friday from 10:00 a.m. to 12:00 p.m.)

The State of Hawai‘i PSAPs, along with Hawaiian Telcom and Intrado, agreed to cancel the individual PSAP bi-monthly conference call and convene collectively every Friday to review and discuss the Intrado Viper installation and any issues that may arise. If additional time is needed, the discussion items will continue on the following Wednesday conference call. This is to ensure that all parties hear the same information and are of the same understanding.

Specific items under discussion for the Oahu PSAPs were:

1) EMS and Ocean Safety

a) Confirmed they will be using PowerMap

b) Confirmed the location of the Intrado 4-foot cabinet

c) The CAT 5 wiring and power receptacles were installed.

d) Intrado completed the site preparation and installation of the new Intrado Viper equipment from June 25 - 27, 2013 for EMS.

e) Intrado began the site preparation for Ocean Safety on June 28, 2013 with installation of the new Intrado Viper equipment targeted for completion by July 1, 2013.

2) HPD and HFD

a) Confirmed they will be using PowerMap

b) Confirmed the location of the Intrado 4-foot cabinet

c) Confirmed that the electrical receptacles at the positions were installed.

d) Confirmed that the CAT 5 wiring at the positions was installed at HPD's

Main Station.



PSAP Operations (continued) Current Month PSAP Operations Activities – June 2013 (continued)

Outstanding items under discussion were:

1) EMS and Ocean Safety

a) Installation of a proper grounding wire

b) Dual power feeds as recommended by Intrado

c) Installation of twist locks receptacles for the Intrado Viper equipment

d) Administrative telephone number integration

e) Installation of PowerMap stations at non-Viper positions for Ocean Safety

2) HPD and HFD

a) Installation of a proper grounding wire

b) Installation of twist locks in the back room

c) Dual power feeds as recommended by Intrado

d) Administrative telephone number integration

e) Installation of the CAT 5 wiring at Kapolei for HPD

f) Installation of the CAT 5 wiring for HFD to the positions

06/01/13 -- 06/11/13

The Verizon Wireless Annual Audit was completed on June 11, 2013. The audit discovered that CRSs were not submitted by Verizon Wireless as required which resulted in the discrepancies identified that required corrections.

06/01/13 -- 06/27/13

The Sprint Annual Audit was completed on June 27, 2013. The audit discovered that CRSs were not submitted by Sprint as required which resulted in the discrepancies identified that required corrections.

The Nextel Annual Audit was cancelled due to the de-commissioning of the Nextel wireless network scheduled for June 30, 2013. All Nextel wireless sites and sectors will be removed from the GIS database with a valid CRS. The updates will be reflected in the next scheduled PSAP PowerMap upload.

06/01/13 -- Pending

AT&T Mobility returned the validated CRSs on June 5, 2013 which are under validation review by Akimeka.

06/01/13 -- Pending

T-Mobile returned the validated CRSs on June 21, 2013 which are under validation review by Akimeka.



PSAP Operations (continued) Current Month PSAP Operations Activities – June 2013 (continued) 06/05/13 The State of Hawai‘i PSAPs issued a "NO TESTING" schedule for the remainder of

2013 to the Wireless Service Providers (WSPs) as follows. The "NO TESTING" period was agreed to allow for an uninterrupted period during the Intrado Viper installation. Emergency requests for testing will be addressed on a case-by-case basis. The holiday schedule was also included for reference.

PSAP Equipment Change-out

Training/Go Live

Thanksgiving Holiday

Christmas and New Years

Holiday

Hawai‘i 06/26/13 – 07/09/13

08/13/13 – 09/13/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Honolulu Police

07/10/13 – 07/12/13 10/06/13 –

10/25/13 11/25/13 – 11/29/13

12/20/13 – 01/06/14 07/22/13 –

08/02/13

Kauai 07/26/13 – 08/01/13

10/22/13 – 11/29/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Maui 01/06/14 – 01/17/14

01/23/14 – 02/21/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Molokai 01/06/14 – 02/06/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

06/16/13 -- 06/21/13

The State of Hawai‘i PSAPs attended the 2013 NENA conference in Charlotte, North Carolina. The conference included an exhibit hall with 112 exhibitors. There were eighty-four (84) scheduled education and training sessions covering Next Generation 9-1-1 (NG9-1-1), Stress in the PSAP, Text Messaging, and many more topics.

06/26/13 The State of Hawai‘i PSAP Round Table Forum scheduled for June 26, 2013 was cancelled. The next meeting has been scheduled for July 17, 2013.



PSAP Operations (continued) Wireless Tower Re-Naming Project

As reported previously, during the test process, Akimeka observed that the source of the data being displayed was being retrieved from both the GIS mapping layer and the ALI datastream. Akimeka has been working with GeoComm to change the settings on the system configuration and what is being displayed in the Call Information Grid versus the Call Information Pane.

City & County of Honolulu DIT, who updates the GeoComm system, has the ability to configure the Call Information Pane only and not the Call information Grid area where the Tower Address information is preferred to be located. GeoComm is currently researching the possibility to add another field in the Grid location to populate the Tower Address information. Dennis Mendoza of GeoComm mentioned to Robin Wainui of Akimeka that he would contact either Tommy Takeshita or Tony Ramirez of Akimeka regarding this issue. As of February 28, 2013, this item has been tabled. As of June 30, 2013, all of the Oahu Civilian PSAPs agreed to proceed with Intrado’s PowerMap solution. This item will be removed from the next Monthly Status Report accordingly.



MSAG Current Month – June 2013

OAHU CIVILIAN 664 295 284 2 7 2 0 11,378 366 3 11 0 0 0

Total Change

In Referred Statusas of Report Month End

(c)

9-1-1NET REQUESTS

MSAG TRANSACTIONS2013

PSAP TOTAL

Revised categories and report format changes effective May 2012.

In Suspended Statusas of Report Month End

(d)

TN CR ALI-DR # ofTransactions

TNsAffectedCombined Split

Customer Addresses

Affected

County Address Change Request (TN CR)

Submitted(a)

ALI TRANSACTIONS

Delete Insert

ALI Discrepancy

(ALI-DR) Submitted

(b)

During the month of June 2013, 295 9-1-1Net requests were completed relating to the MSAG database, with 11,378 customer ANI/ALI records updated as a direct result. 366 TN CR and three (3) ALI-DR transactions were submitted to 9-1-1Net for updates and corrections, as needed. See attached spreadsheet for a detailed description of changes and additions.

There are eleven (11) TN CRs in Referred status as of June 30, 2013.

There are no records in Suspended status as of June 30, 2013.

Year-to-Date (YTD) Summary – 2013

DecemberNovemberOctoberSeptemberAugustJulyJune 664 295 284 2 7 2 0 11,378 366 3 11 0 0 0May 497 335 292 4 4 8 27 4,253 162 0 361 0 0 0April 489 390 288 6 82 3 11 4,115 99 0 1 0 0 0March 424 326 277 7 11 9 22 4,917 98 0 60 0 0 0February 234 209 160 5 24 8 12 6,471 25 0 9 0 0 0January 170 140 95 14 14 6 11 9,173 29 1 0 0 0 0

TOTAL YTD 2,478 1,695 1,396 38 142 36 83 40,307 779 4 AVG PER MO 413 283 233 6 24 6 14 6,718 130 1

OAHU CIVILIAN

2013 TOTAL TNsAffected

9-1-1NET REQUESTS In Referred Statusas of Report Month End

(c)


(d)MSAG TRANSACTIONS ALI TRANSACTIONS

(*) Applies to Change Request Category Only

TN CR

ALI Discrepancy

(ALI-DR) Submitted

(b)

Total Change Combined Delete ALI-DR # of TransactionsInsert Split

Customer Addresses

Affected(*)


Submitted(a)

Note: Revised categories and report format changes effective May 2012 with new Intrado TN CR functionality.

(a)

(b)

(c)

(d)

Represents address corrections on a specific TN or group of TNs.

Represents ALI Discrepancies discovered during a 9-1-1 call. These record corrections are treated with a higher urgency.

Represents what is returned by the service providers as requiring additional information. The TN transactions are in suspension status at the end of the report month -- awaiting further action by County, Telco, or Akimeka.

Definitions: Represents TN transactions that have been referred by Intrado to the appropriate service provider.



MSAG (continued) MSAG Communities Project

MSAG Community and Street Segment Sweep – Phase II Status

Based on a verbal agreement between the Honolulu Police Department, as the Primary Civilian PSAP, and Akimeka, it was agreed that the Military MSAG should be updated to reflect the standardized and approved MSAG Community Names approved jointly by the Military and Oahu Civilian PSAPs to ensure interoperability. It was also agreed that this work effort will be completed by Akimeka on an “as we can get to it” basis.

Below is the latest status of the Phase II work effort as of June 30, 2013:

OMIL Existing Community Name

New Approved Community Name

MSAG Transactions

RequiredStatus Notes/Comments

Bellows Airforce Station BELLOWS 65 COMPLETED -- 03/31/13

Kaneohe MCAS MCBH 356 COMPLETED -- 06/19/13

Helemano Military Res HELEMANO 33 COMPLETED -- 06/24/13

Naval Comm Sat Wahiawa

NCTAMS PAC 3 IN PROGRESS Three (3) transactions are pending processing due to Hawaiian Telcom MSAG restrictions for the State of Hawai‘i

In the month of June 2013, two (2) MSAG Communities were “Completed” and one MSAG Community is “In Progress”. Status of the Phase II effort will continue to be tracked until all 9-1-1Net MSAG transactions required have been completed.



MSAG (continued) MSAG Communities Project (continued)

MSAG Community and Street Segment Sweep – Phase IV Status

Below is the latest status of the Phase III work effort as of June 30, 2013:

TARGET START DATE

TARGET COMPLETION

DATE

AKIMEKA COMPLETION DATE

ACTUAL COMPLETION DATE NOTES/COMMENTS

DATE GIS DELIVERED TO

HPD

DATE GIS LOADED TO CAD BY HPD

Punaluu 03/01/13 03/05/13 03/05/13 03/05/13 03/08/13 03/14/13Kahuku 03/06/13 03/15/13 03/15/13 03/15/13 03/08/13 03/14/13Kahuku RNG 03/16/13 03/20/13 03/20/13 03/20/13 03/22/13 03/28/13Makaha 03/21/13 04/03/13 05/15/13 06/12/13 03/22/13 03/28/13Maili 04/04/13 04/18/13 05/23/13 05/31/13 04/05/13 04/10/13Sunset 04/19/13 04/30/13 04/24/13 05/01/13 04/19/13 04/23/13Hauula 04/19/13 04/30/13 04/17/13 05/01/13 05/03/13 05/07/13Waianae 05/01/13 05/16/13 05/24/13 06/25/13 05/17/13 05/23/13Nanakuli 05/17/13 05/30/13 05/22/13 05/31/13 05/31/13 06/04/13Laie 05/31/13 06/07/13 05/16/13 05/31/13 05/31/13 06/04/13

Makua 06/10/13 06/19/13 05/21/13 05/21/13 Moved this up due to the small amount of records

05/31/13 06/04/13

Lualualei 06/20/13 07/03/13 06/12/13 06/12/13 06/14/13 06/19/13Makakilo 07/05/13 07/18/13 06/24/13 06/27/13 06/28/13Waipio 07/05/13 07/18/13 In ProgressKahaluu 07/05/13 07/18/13 In Progress

MSAG COMMUNITY(In Order of Effort)

MSAG COMMUNITY AND STREET SEGMENT SWEEP -- PHASE IV GIS UPDATES

Note: GIS updates delivered by Akimeka to HPD will include the most recent Phase III and Phase IV MSAG Communities plus the MSAG Communities completed and delivered in prior GIS updates.

The Phase IV effort is on target. There are no major issues at this time.



Geographic Information System (GIS)

Mapping Layers Updated – June 2013 9-1-1 GIS layers provided by Akimeka to the PSAP are designed for use on E9-1-1 systems.

Akimeka GIS Server

Date Created/ Edits Performed

06/28/13 Added routing keys for Kam Hwy addresses on Saddle City Rd

06/26/13 Corrected address points that had a concatenated subhouse

06/18/13 Added fifty-two (52) new address points

06/14/13 Spatially corrected 129 address points to the proper location

06/13/13 Added routing keys to 4304, 4206,4204 and 4208 Diamond Head Rd addresses

06/11/13 Moved address point for 351 Elliot St to the proper location at the Federal Prison Bureau

06/06/13 Added 114 new address points

06/05/13 Added thirty-two (32) new address points in Radford T

06/03/13 Corrected Post Office address in Waimanalo

Corrected MSAG Community names of forty-four (44) common places.

Created ten (10) new common places: Bellows AFS Gate, Bellows AFS Res Ofc, Turtle Cove, Bellows Field Bch Pk, two (2) for the Ka Iwi Scenic Shoreline Park and two (2) along street centerline Trail Makapuu Lighthouse, and two (2) for the Makapuu Tom Tom Trail along street centerline Trail Makapuu Koolau Summit.

Spatially corrected one (1) common place in Kahuku and two (2) in Mokuleia. Corrected location, address, and added alias for one (1) common place in Kunia, six (6) in Schofield, four (4) in Bellows, three (3) in Waimanalo, and two (2) in Mapalapa.

06/27/13

Corrected DH State Monument to Trail Diamond Head. Deleted duplicate record ID 13584 Kailua Treatment Pla. Added alias name to WWTP Kailua. Spatially corrected five (5) common places in Kailua.

06/26/13

Corrected Koko Crater Railway to Trail Koko Head and Koko Crater Blowhole to Trail Koko Head Arch. Corrected addresses for five (5) common places in Waimanalo. Corrected twenty-six (26) common places. Created two (2) new common places: Pizza Hut Oneawa and 7Eleven Oneawa.

Common Place Name

06/28/13 06/28/13

Type of Layer Date Uploadedto ftp Site

OAHU CIVILIAN

Other/Remarks

CRITICAL 9-1-1 PUBLIC SAFETY LAYERS(Listed Alphabetically)

Address Points



Geographic Information System (GIS) (continued)

Mapping Layers Updated – June 2013 (continued) 9-1-1 GIS layers provided by Akimeka to the PSAP are designed for use on E9-1-1 systems.

Akimeka GIS Server



Date Uploadedto ftp Site

OAHU CIVILIAN

Other/RemarksType of Layer

06/25/13

Corrected name of Verizon Waimanalo to HTCO Central Office and added alias names to four (4) common places. Spatially corrected eight (8) common places in Waimanalo. Created one (1) new common place: Makapuu Tidepools.

Spatially corrected three (3) common places in Hickam and nine (9) in Pearl Hbr. Corrected MSAG Community name for four (4) common places from Honolulu to Airport.

Corrected 283 freeway addresses to correspond with HPD's freeway naming convention. Additionally, corrected addresses for RS Puupapaa, RS Kapaa, and OTS Kapolei Transit.

Deleted duplicate record ID 15829 Pearl Harbor Nimitz and record ID 17429 Waianae Treatment Pl; added alias name to WWTP Waianae; and corrected alias name of WWTP Waimanalo.

06/21/13Corrected MSAG Community name of eighty-one (81) common places from Kapolei to Makakilo and three (3) from Ewa Beach to Makakilo.

06/20/13Corrected location, name, and added alias to Koko Kai Mini Pk, Kokee Mini Bch Pk, Duke Kahanamoku Pk, and Silva Channel Bch

06/19/13 -- 06/21/13Created eighty-one (81) new Emergency Response Location common places and corrected six (6) additional common places.

Created five (5) new Emergency Response Location common places and spatially corrected Kaluanui Bch.

Spatially corrected Highway Mauka Kahuku from Laie to Kahuku on a temporary basis until a site visit can verify its true spatial location.

Corrected five (5) errors from the JUN 17 2013 TCAD report.

Corrected name of Aloha Island Mart to Island Mart School and Zias to Zias Caffe as well as spatially corrected its location. Researched common place locations inside Bellows Air Force Station.

Created one (1) new common place: Aloha Gas Kaneohe

Reviewed four (4) reported errors from the JUN 14 2013 GIS Corrections report. Corrected Ulehawa Bch Pk 3 to Ulehawa Bch Pk 2, deleted record ID 11309 7Eleven Kaneohe, and created two (2) new common places ABC 45 Waikiki and Island Mart Likelike.

Spatially corrected two (2) common places in Waimanalo. Added alias address to Waimanalo Bch Pk CG.

Common Place Name

(continued)

06/18/13

06/24/13

06/17/13





Akimeka GIS Server


OAHU CIVILIAN

Other/RemarksType of Layer Date Loaded Into PSAP GIS Server


Created three (3) new common places along street centerline Trail Koko Crater Rail and two (2) along street centerline Trail Koko Crater Blowhole.

Corrected seven (7) common places for Diamond Head State Monument and six (6) common places along street centerline Trail Diamond Head.

Spatially corrected DH State Monument. Georeferenced a 1934 Fort Ruger diagram of Diamond Head. Created six (6) new common places for Diamond Head State Monument and eight (8) common places along street centerline Trail Diamond Head.

Created one (1) new common place -- JTMC Plot based off of the GIS Corrections JAN 11 2013 report. Added descriptions and alias to OTS Alapai Transit. Added alias name Leeward Auto Wreckers Towing to LAW Tow Wahiawa, LAW Tow Kapolei and LAW Tow Kalihi.

Corrected address for LAW Tow Wahiawa, deleted record ID 173281 LAW Tow Kailua, and created one (1) new common place -- LAW Tow Kaneohe based off of the GIS Corrections MAY 31 2013 report.

06/12/13Corrected MSAG Community name for one (1) common place from Kahuku to Laie

06/06/13 -- 06/13/13

Spatially corrected twenty (20) additional common places in Waimanalo. Corrected Common Place Name Malaekahana Camp Pk to Malaekahana CG. Deleted duplicate record ID 17553 Waimanalo Treatment from the GIS.

06/06/13 Began correcting TCAD errors from the JUN 2 2013 report. Completed three (3) corrections.

06/04/13 -- 06/05/13

Spatially corrected twenty-four (24) additional common places in Waimanalo. Deleted duplicate record ID 13440 Job Corps Ctr of HI, record ID 13439 Job Corp Head Start, record ID14648 Makai Pier, record ID 17047 Town and Country Sta, and record ID 10006 Windward Infant Todd from the GIS. Created three (3) new Common Places: HCAP, HCAP Head Start, and Lifeguard 6B Waimana. Added alias name Manana Island to Rabbit Island.

06/03/13 Began the Common Places spatial correction sweep. Spatially corrected four (4) common places in Waimanalo

Common Place Name

(continued)

06/13/13

06/14/13 06/14/13





Akimeka GIS Server


OAHU CIVILIAN



Fire Districts

Fire Response Areas

06/28/13 Corrected entrance to Bellows per HPD

06/27/13 Corrected boundary for Schofield

06/26/13Corrected boundary for Waimanalo/Bellows to military fence line.

06/21/13Corrected boundary for Pearl Harbor, Hickam, and Airport to fence line.

06/12/13 Corrected Iroquois and Pearl Hbr to the military fence line

Medic Beats

MSAG Communities

(aka Towns)

Medic Response Areas

06/17/13Populated with the latest MSAG Community updates and delivered the Aloha geodatabase with the updates to HPD to load into the Motorola CAD system.

06/03/13 Populated with latest MSAG Community corrections

Net_Junctions

06/18/13 Continued to edit the Police Beat boundaries according to the written descriptions. This is an ongoing project.

06/04/13 -- 06/10/13Began the correction process to follow the boundaries identified in HPD's written policies and procedures. Corrected Beat boundaries for 151,152, 154, 156, 157, and 158.

Police Beats

Police Districts

Police Response Areas





Akimeka GIS Server


OAHU CIVILIAN



06/28/13 06/28/13Split Santos Dumont Ave at Schofield boundary. Split Tinker Rd at entrance to Bellows. Spatially corrected segments of Kam Hwy in Kahaluu that were causing alignment errors.

06/27/13 Corrected spatial accuracy for segments of Macomb Rd. Split Wright Ave and LyMan Rd at entrances to Schofield.

06/26/13 Corrected ranges on Kunia Rd to include the Kahana Fou Church.

06/25/13 Calculated cost attributes.

06/24/13 Corrected parity errors on Kohea Pl.

06/21/13 Corrected MSAG Community names for Makakilo. Split segment of Nimitz Hwy at MSAG Community boundary.

06/20/13 Coded Ft St Mall as a walkway and lowered speed limit to 1 so that it remains routable.

06/19/13 -- 06/20/13Corrected the freeway names to the new naming convention as approved by HPD. Identified and classified all on ramps and off ramps.

06/18/13 -- 06/19/13

Added new hiking trail for Makapuu Koolau Summit, corrected gaps on Akamai St and Ainapo St, corrected parity errors on Forward Ave and corrected gaps on Ala Hapuu and Ala Aoloa Loop.

06/14/13

06/13/13Added Diamond Head hiking trail, split Paakea Rd at MSAG Community boundary, and corrected ranges on Kalanianaole Hwy in front of 76 Gas Waimanalo SC to fix geocoding issue.

06/11/13 -- 06/12/13

Spatially corrected Plantation Rd outside of Helemano, split Valkenburgh St at MSAG Community boundary, updated all street records in Lualualei, corrected the current MSAG Community name of LLL West Lock to LLL West Loch, added an ingress segment into Diamond Head, and split Barracks Rd at MSAG Community boundary.

06/06/13 -- 06/10/13

Corrected gaps on Aiea Hts Rd, Aila St, Ailuna St, Aimoku St, and Aina Lani Pl, calculated cost, added street names to Hako St, Clawson St, Pierce St, and Oakly Rd, and split Leilehua Golf Crs Rd at community boundary.

06/03/13 -- 06/04/13

Flipped segments of Ahua St in order to correct an address error, corrected gaps on 20th Ave, 22nd Ave, Aaahi St, and Aha Aina Pl, corrected One Way Codes on Kalihi St, and added new segment on 16th Ave and Nuuanu Ave.

Street Centerlines





Akimeka GIS Server


OAHU CIVILIAN



06/24/13

06/20/13 Per VZW CRS06/17/13

06/10/13 06/10/13 Per VZW CRS06/05/13 Per VZW CRS

06/03/13

WSP Cell Towers

Tow Jurisdictions 06/14/13 Corrected names to LAW (Leeward Auto Wreckers)

SPECIAL REQUESTS

Current Month GIS Activities – June 2013 06/03/13 -- 06/11/13

Akimeka edited boundaries for the Motorola PremierOne CAD system.

06/06/13 Akimeka prepared Street Centerlines, Address Points, Common Place Name, Police Beats, Police Subbeats, Tow Boundaries, and MSAG Communities for the Motorola PremierOne CAD system.

06/07/13 Akimeka met with HPD PMT and Motorola to work on the Motorola PremierOne GIS data upload using the latest GIS data from Akimeka. A new staging geodatabase was created by Akimeka for the upload. The Street Centerlines, Address Points, Common Place Name, Police Beats, Police Subbeats, Tow Boundaries and MSAG Communities were successfully loaded into the Motorola PremierOne CAD and placed in the active set.

06/12/13 -- 06/17/13

Akimeka researched Fort Shafter addresses and Hickam Air Force Base addresses and edited boundaries for the Motorola PremierOne CAD system.

06/19/13 Akimeka created new Street Class and Street Class Codes for the Oahu Street Centerlines.

06/25/13 Akimeka prepared Street Centerlines, Address Points, Police Beats, Police Subbeats, Tow Boundaries, and MSAG Communities for the Motorola PremierOne CAD system.




Coastline Correction Project Following the completion of the HFD Response Areas and EMS Response Areas on March 29, 2013, Akimeka continued to correct all remaining polygon layers within the City & County of Honolulu during the month of April 2013. It was discovered that some layers required more than simple coastline corrections in order to be completed. All of the layers were completed as committed to by the end of June 2913 as follows:

Layer Status Completion Date

Cities for HPD CAD Completed 05/16/13

EMS Response Areas Completed 03/29/13

ESN Completed 04/19/13

Fire Battalions Completed 04/23/13

Fire Response Areas Completed 03/29/13

MSAG Communities Completed 04/05/13

Police Beats Completed 04/09/13

Police Districts Completed 05/22/13

Police SubBeats Completed 05/14/13

Tow Boundaries Completed 04/22/13

Zip Code Completed 04/20/13

The MSAG Communities, Police Beats, Police SubBeats, Tow Boundaries, and Zip Codes GIS layers, with the corrected coastlines, were uploaded into the new Motorola PremierOne CAD system during the month of June 2013. The interior boundaries of the Zip Code layer are currently being updated by Akimeka to be consistent with actual Address Point zip codes versus the current general boundaries. Once this interior update has been completed, Akimeka plans to work with HPD to upload the new corrected coastlines into their current Motorola CAD system.

The MSAG Communities, EMS Response Areas, and Fire Response Areas layers were previously uploaded into the TriTech CAD system upgrade.



Geographic Information System (GIS) (continued) Police Beat Boundary Corrections As previously approved by HPD, Akimeka began reviewing the written Policies and Procedures for the Police Beat boundaries and comparing them to the GIS data during the month of June 2013. As discrepancies are identified in either the written descriptions or the GIS data, the discrepancy is noted and communicated to HPD. In the event the GIS boundary does not match the placement of where the boundary should lay, Akimeka updates the GIS boundary to match with imagery.

1. During the month of June 2013, Akimeka was able to correct thirteen (13) of the 201 Police Beat boundaries. A few minor discrepancies in the written Policies and Procedures were noted and communicated back to HPD. In a very short time frame, the written description was resolved and passed along to the proper district in order for the change to take place in HPD’s internal documentation.

2. Akimeka created a plan to introduce the updates into the CAD system for HPD.

a. Since so many layers are impacted by the Police Beat layer (includes Street Centerlines, MSAG Communities, etc), once completed, the entire layer cannot be introduced at once considering the other layers would have to be corrected at the same time. The changes that would be required for the other layers cannot be edited in a short time frame which is why a plan was necessary to introduce the updates in a methodical manner.

1) Upon completion of the Police Beats layer, HPD and Akimeka will review the boundaries with the proper attendees in order to make any corrections where necessary and/or approve the updates.

2) Once approved, a plan of action will be created to start at a specific location and update a certain number of Police Beat boundaries and any impacting layer(s) associated. A schedule will also be created so that the changes will be tracked and a target completion date of the project can be proposed and agreed to.

b. Akimeka will be continue to perform any necessary GIS edits to the Police Beat boundaries. This is an ongoing project.

HPD CAD System GIS Data Uploads

Process Development and Validation

On June 7, 2013, HPD PMT, Akimeka, and Motorola met to work on the GIS data upload into the Premier One CAD system utilizing the most recent updates to the map layers. Previously, on May 7, 2013, Akimeka and HPD PMT met to work on an upload of GIS data utilizing the CAD upload documents provided by Motorola. Unfortunately, the documents provided were insufficient and contained contradictory procedures causing the upload to be very difficult and confusing.



Geographic Information System (GIS) (continued) HPD CAD System GIS Data Uploads (continued)

Process Development and Validation (continued)

Motorola provided assistance during the upload and recorded notes in order to provide HPD PMT with an accurate document for their upload procedures.

1. Akimeka’s GIS data was loaded to the GIS/CAD workstation where the upload process will be taking place.

a. HPD and Motorola shared access to the workstation in order to work through the upload and document the process.

2. The data folders on the workstation were arranged so that the upload would be less confusing and the location of the GIS data can remain consistent with each upload.

3. During each upload, a new staging geodatabase is created where the updated GIS data will be loaded and then processed into the CAD system in later steps.

4. The layers that will be used in the upload were identified:

a. The Police Beats are named POLICE in the CAD and are used for dispatching.

b. The Police Subbeats are named REPORTING_DISTS and are used primarily for statistics, not dispatching.

c. Tow boundaries are named TOW but are not used since the tow rotation feature was turned off.

d. Landmarks were renamed back to COMMON PLACES to minimize confusion and to match the name of the Motorola import tool.

5. The PremierOne Staging geodatabase was created.

a. The full staging geodatabase must be created when data changes take place, even if not all of the layers have been updated

6. All Akimeka source data was imported successfully into the staging geodatabase which included: Street Centerlines, Common Places, Address Points, Police Beats, Police SubBeats, Tow Boundaries, MSAG Communities, and Zip Code.

7. The GIS data was then uploaded to the SDE database connections for the inactive set.

a. Once the data is uploaded to the inactive set, it can then be switched to “active” once it is ready to be in a live test and/or production state.

8. HPD PMT successfully uploaded all necessary GIS data into the Test CAD system as well as the Production CAD system.



Geographic Information System (GIS) (continued) HPD CAD System GIS Data Uploads (continued)

Process Development and Validation (continued)

9. Although the updated GIS data was uploaded into the CAD system and HPD was able to verify that the updates were in the CAD system and searchable, Akimeka noticed that many of the updates were not in the map display.

a. After further investigation, it was noticed that the map data was pulling from a different source rather than the data on the SDE that is used in the CAD system.

b. HPD PMT agreed to contact Motorola to see if this may have been configured due to network speed issues or something IT related.

c. In order for the map to match and be effective with the CAD system, the source data should be the same. If this was configured due to an IT issue with the network and the connection to the source data on the SDE, then HPD will have to update every dispatch workstation each time data is uploaded on the two-week schedule.

On June 25, 2013, HPD PMT and Akimeka met to perform another GIS data upload for the Motorola PremierOne CAD system in order to review the process and revise any documentation so the procedures are clear and concise.

HPD PMT successfully uploaded all updated GIS data into the Motorola PremierOne CAD system and documented the process with no difficulties.

Intrado PowerMap Implementation for the State of Hawai‘i

On May 22, 2013, a conference call among Intrado, HPD, CCH DPP, and Akimeka was held to discuss Intrado’s PowerMap deployment for the State of Hawaii. Intrado provided an overview of the PowerMap deployment, confirmed which PSAPs will move to PowerMap with the Hawai‘i NG9-1-1 implementation and shared the initial deployment process relative to the GIS data and PowerMap.

The follow-up meeting with the Oahu PSAPs (HPD, HFD, EMS, and Ocean Safety), CCH DPP, Akimeka, and Intrado was held on June 5, 2013 to discuss the Intrado PowerMap solution.

1. During the meeting it was confirmed that the Oahu PSAPs will move forward with the use of PowerMap as the 9-1-1 mapping system on Oahu.

a. The described plan provided by Intrado is for the Oahu PSAPs to start on PowerMap version 4.1 and is the version they will be going live with. (Note: The Neighbor Island PSAPs are on version 4.0 currently.)

b. Intrado shared that their strategy and plan is to move the State of Hawai‘i PSAPs to version 5.0 later in 2014.



Geographic Information System (GIS) (continued) Intrado PowerMap Implementation for the State of Hawaii (continued)

2. The source GIS data that will be used in the Intrado PowerMap solution for the Oahu Civilian PSAPs was discussed.

a. A unanimous decision from the Oahu Civilian PSAPs was made to move forward utilizing Akimeka’s GIS data.

b. Follow up meetings/conference calls will take place with Intrado’s team of GIS Validation Technicians in order to discuss requirements pertaining to the GIS data.

On June 28, 2013, Akimeka and Intrado held a conference call to discuss the GIS requirements for PowerMap 4.1 with regards to the GIS data and delivery method.

1. It was agreed that Akimeka will deliver the GIS data on the target delivery date of July 5, 2013.

2. It was further agreed that the projected coordinate system of WGS 84 Web Mercator will be used and that all of the Oahu GIS data will be in one spatial reference.

3. Akimeka provided a briefing on the current status of the MSAG Community and Street Segment Sweep project and the impact on the GIS data and the MSAG and ALI databases.

a. Intrado mentioned that the validations will only be in regards to the GIS data attributes and does not include database synchronization analysis.

b. Validations will include the identification of gaps, overlaps, parity, etc.

1) Considering that the GIS data contain many valid errors throughout the City and County of Honolulu, Akimeka wanted to find a way to relay the valid gaps and overlaps to Intrado that are not actual discrepancies in the GIS data.

2) After validation, Intrado will send Akimeka a list of recommended and mandatory errors that require correction. At that time, it will be reviewed by Akimeka and the identification of valid errors and actual errors will take place.

3) Validations of the GIS data can be performed up to two times before it is used in the PowerMap 4.1 system.

4) Once it has been reviewed and is ready for PowerMap, it will be burned to a disc and ready for installation.



Geographic Information System (GIS) (continued) Freeway Updates Following the May 23, 2013 conference call between HPD PMT and Akimeka, Akimeka received approval from HPD PMT on June 18, 2013 to rename the freeways using a new naming convention.

1. The new naming convention for the freeways on Oahu are as follows:

a. The current pre-directional will be included after the name of the freeway in combination with the freeway name as follows:

From E H1 FWY

To H1E FWY

b. The new naming convention is to be used for all freeways excluding the Moanalua Freeway

2. During the month of June 2013, Akimeka successfully completed the renaming of the freeways on Oahu to the new naming convention.

3. HPD is currently working on a renaming convention for the freeway on ramps and off ramps to be consistent and include the necessary information in the name in order to be a valuable resource for the 9-1-1 dispatchers.

a. Many of the current freeway on ramps and off ramps have special characters and are not consistent from street segment to street segment.

Ocean Safety Requirements On June 27, 2013, HPD PMT, Ocean Safety, and Akimeka met to discuss Ocean Safety’s needs and request for Akimeka’s assistance to provide GIS data for their TriTech CAD system.

1. Ocean Safety discussed the layers that are important for their dispatch operations and the potential for including this information into the TriTech CAD system.

a. The layers identified by Ocean Safety are: Districts, Sectors, Towers (Lifeguard Towers), Surf Breaks, Beach Names, Dive Locations, and ERLs.

b. Ocean Safety and Akimeka discussed how these layers were created and/or obtained.

1) Many of the point features for surf breaks and tower locations have been GPS’d using various technology including i-phones and Google maps.

2) Ocean Safety and Akimeka agreed to work together to gather the appropriate information which Ocean Safety would like available in the TriTech CAD system.

3) Once all of the information is obtained, Akimeka can assess the requirements to assist Ocean Safety in creating new GIS layers that will be configured to be compatible with the TriTech CAD system.



Geographic Information System (GIS) (continued) Ocean Safety Requirements (continued)

2. Akimeka mentioned that once the Response Areas are created for Ocean Safety, the response area information can be tied into the Street Centerlines and will assist Ocean Safety with dispatch and response. The CAD system will use the information to provide routing information and the closest responder.

3. Akimeka agreed to:

a. Coordinate with Buck Giles of Ocean Safety to ensure their operational requirements are included as much as possible in the GIS data layers.

b. Contact Chuck Alexander of TriTech to inform him that discussions have taken place with regards to Ocean Safety’s GIS data and their TriTech CAD upgrade.

On June 28, 2013, Akimeka contacted Chuck Alexander to inform him of the Ocean Safety discussions and layers that Ocean Safety believes are important to their operations.

1. Chuck Alexander shared that the Response Areas can be built like the HFD Response Areas and EMS Response Areas and incorporated in the Street Centerline attributes.

2. Akimeka asked what would be the best approach to include the features requested by Ocean Safety. Many of these point features do not have addresses and are a good distance from the closest Street Centerline.

a. Chuck advised that the best approach is to use the Address Points for these features (lifeguard stands, etc.)

b. If the feature is greater than 500 feet from the Street Centerlines, it will search for the closest node within 1000 feet and draw a dotted line from it.

c. A good way to correct this is to include driveways or ingress segments so that the address location can geocode correctly.

d. If a large portion of the locations are well out of range and perhaps in the ocean, the best approach may be to create Geographic Areas. These Geographic Areas are polygons that can be used in the TriTech CAD system to indicate a specific location of information that will be useful to the dispatcher. For example, dive locations may constantly be an issue because they are in the ocean and well out of range from the closest Street Centerline. So in order to have this information included, the creation of Dive Location Geographic Areas may be the best alternative.



Geographic Information System (GIS) (continued) HFD and EMS Census Tract On June 27, 2013, the HFD CAD Administrator questioned why the GIS data Akimeka had delivered for the current TriTech CAD system did not include the previously agreed to inclusion of the census tract information.

1. HFD’s CAD Administrator asked Akimeka if this is only in EMS’ data release and that HFD might want/need that data as well.

a. Akimeka responded that the census tract information being included in the current CAD system was never something that was proposed or at least communicated to Akimeka. The discussions that had previously taken place, led to an agreement to include the census tract information in the Street Centerlines for the new TriTech CAD system upgrade and not in the current system. A feature in the current CAD system called Point in Polygon (PnP) is used at EMS for obtaining the needed census information and was sufficient for the current CAD system.

b. Since it was agreed that the census information would only be included in the data for the new TriTech CAD system, Akimeka relayed to HFD that the Street Centerlines with this information had been delivered to TriTech on April 26, 2013, as previously requested

2. If there is a new proposal to include the census information in the current CAD system, this needs to be discussed with Akimeka.

3. Subsequent to the discussions on June 27, 2013, it was clarified that there had been confusion and the census tract information is not needed for the current TriTech CAD system.

SPAWAR Meeting on Addressing for MCBH There has been no further information or correspondence with regards to this project.

Maui County E9-1-1 Status Report June 1, 2013 – June 30, 2013

Maui County Page 1 of 17 June 2013

PSAP Operations

9-1-1 Call Volume – June 2013


MAUI (*) 8,282 2,623 31.7% 5,649 68.3%

MOLOKAI 243 146 60.1% 97 39.9%

MAUI COUNTY 8,525 2,769 32.5% 5,746 67.5%






of Total

DecemberNovemberOctoberSeptemberAugustJulyJune 8,282 2,623 31.7% 5,649 68.3% 10 0.1% 1,199 14.5%May 8,828 2,809 31.8% 6,017 68.2% 2 0.0% 1,374 15.6%April 8,030 2,402 29.9% 5,628 70.1% 0 0.0% 1,298 16.2%March 8,484 2,668 31.4% 5,816 68.6% 0 0.0% 1,374 16.2%February (1) 6,797 2,093 30.8% 4,703 69.2% 1 0.0% 1,146 16.9%January 8,459 2,690 31.8% 5,768 68.2% 1 0.0% 1,240 14.7%

TOTAL YTD 48,880 15,285 31.3% 33,581 68.7% 14 0.0% 7,631 15.6%AVG PER MO 8,147 2,548 5,597 2 1,272

MAUI PSAP TOTAL PSAP 9-1-1 CALL VOLUMEWireline Wireless Admin Abandoned


(1) No statistics for February 4 – 7, 2013 due to relocation to alternate site at Civil Defense.








of Total

DecemberNovemberOctoberSeptemberAugustJulyJune 243 146 60.1% 97 39.9% 0 0.0% 39 16.0%May 328 177 54.0% 151 46.0% 0 0.0% 44 13.4%April 254 150 59.1% 104 40.9% 0 0.0% 42 16.5%March 339 189 55.8% 150 44.2% 0 0.0% 58 17.1%February 213 140 65.7% 73 34.3% 0 0.0% 24 11.3%January 262 147 56.1% 115 43.9% 0 0.0% 39 14.9%

TOTAL YTD 1,639 949 57.9% 690 42.1% 0 0.0% 246 15.0%AVG PER MO 273 158 115 0 41

Wireline Wireless Admin AbandonedMOLOKAI PSAP TOTAL PSAP 9-1-1 CALL VOLUME


Notes:

(1) Total call volumes include Administrative calls. (Administrative calls = Calls made between 911 positions but are not 911 calls.)

(2) "Abandoned" calls represent the number of incoming 9-1-1 calls for which the caller had hung up before a call-taker answered.

(3) "Abandoned" calls are included in the "Wireline" and "Wireless" counts respectively. The standard CML reports do not provide a break-out of "Abandoned" calls between "Wireline" and "Wireless" calls.

Wireless Test – June 2013

Date WSP Island Sites Tested


Pass/Fail

NONE






Specific items under discussion for the County of Maui were:

1) Verified the location for placement of the Intrado Viper cabinet at the Maui PSAP.

2) CAT 5 wiring to the Maui PSAP positions was completed.

3) Power receptacles to the Maui PSAP were installed.


1) The administrative telephone numbers that will be integrated are still under evaluation for the Maui PSAP.

2) Coordination with the County's CAD and recording vendor for integration.

3) Dual feeds to the equipment room still needs to be addressed for the Maui PSAP.

4) All issues involving the installation of the 9-1-1 equipment at the Molokai PSAP is pending the build of the new Molokai PSAP.

06/01/13 -- 06/11/13


06/01/13 -- 06/27/13

The Sprint Annual Audit was completed on June 27, 2013.


06/01/13 -- Pending





Current Month PSAP Operations Activities – June 2013 (continued) 06/05/13 The State of Hawai‘i PSAPs issued a "NO TESTING" schedule for the remainder of

2013 to the Wireless Service Providers (WSPs) as follows. The "NO TESTING" period was agreed to allow for an uninterrupted period during the Intrado Viper installation. Emergency requests for testing will be addressed on a case-by-case basis. The holiday schedule was also included for reference.


Training/ Go Live


Christmas and New

Years Holiday

Hawai‘i 06/26/13 – 07/09/13

08/13/13 – 09/13/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Honolulu Police

07/10/13 – 07/12/13 10/06/13 –

10/25/13 11/25/13 – 11/29/13

12/20/13 – 01/06/14 07/22/13 –

08/02/13

Kauai 07/26/13 – 08/01/13

10/22/13 – 11/29/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Maui 01/06/14 – 01/17/14

01/23/14 – 02/21/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Molokai 01/06/14 – 02/06/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

06/16/13 -- 06/21/13






Open Issues (To be Monitored and Tracked by Akimeka) Updates as of June 30, 2013 are noted below:

04/16/10 Akimeka personnel worked on a flowchart for the Neighbor Island PSAPs to document the flow of a Call Routing Spreadsheet (CRS) and Testing Validation Worksheet (TVW). It was discovered that different processes exist among the carriers. Akimeka created and submitted for review a DRAFT Call Routing Sheet (CRS) and Testing Validation Worksheet (TVW) process flowchart to the Neighbor Island PSAPs on December 20, 2010.

Update (4/30/11) – Akimeka continued to work on the flowchart and incorporate the feedback received. An updated process flowchart is currently under review within Akimeka. Once approved, it will be shared with the Neighbor Island PSAPs.

Update (5/1/11 – 7/31/11) – In progress.

Update (8/31/11) – In progress. Personnel updates need to be incorporated.

Update (9/1/11 – 11/30/11) – No further updates. Update (12/31/11) – In progress. NENA standards updates are being incorporated.

Update (1/31/12 – 06/30/13) – No further updates.




MAUI COUNTY 44 26 10 4 5 6 1 209 15 3 27 0 0 0


(d)

TNsAffected

# ofTransactions


(c)

Change

9-1-1NET REQUESTS

MSAG TRANSACTIONS ALI TRANSACTIONS

Split TN CR ALI-DRTotal Combined DeleteCustomer Addresses

Affected


Submitted(a)

ALI Discrepancy

(ALI-DR) Submitted

(b)

2013

PSAP TOTAL


Insert

During the month of June 2013, twenty-six (26) 9-1-1Net requests were completed relating to the Maui County MSAG database, with 209 customer ANI/ALI records updated as a direct result. Fifteen (15) TN CR and three (3) ALI DR transactions were submitted to 9-1-1Net for updates and corrections. See attached spreadsheet for a detailed description of changes and additions.

There are twenty-seven (27) TN CRs in Referred status as of June 30, 2013, 2013.

Prior to the TN CR functionality, TN CRs were categorized as ALI-DRs. Eleven (11) ALI-DRs in Referred status were reported prior to January 2012 and are not a direct result of a live 9-1-1 call. These records have been in Referred status for over one year and were closed out. These records will be researched and TN CRs submitted when a valid address is identified.




MSAG (continued) Year-to-Date (YTD) – 2013

DecemberNovemberOctoberSeptemberAugustJulyJune 44 26 10 4 5 6 1 209 15 3 27 0 0 0May 172 48 16 2 23 4 3 250 123 1 35 12 0 0April 72 52 19 0 27 5 1 295 18 2 27 12 0 0March 120 35 6 1 14 14 0 33 79 6 28 11 0 0February 44 39 9 1 17 12 0 44 5 0 29 11 1 1January 63 61 11 0 43 6 1 405 2 0 52 18 0 0

TOTAL YTD 515 261 71 8 129 47 6 1,236 242 12 AVG PER MO 86 44 12 1 22 8 1 206 40 2


TN CRInsert Split


Submitted(a)

ALI Discrepancy

(ALI-DR) Submitted

(b)



Total Change Combined Delete ALI-DR # of Transactions

TNsAffected


(c)

9-1-1NET REQUESTS

Customer Addresses

Affected(*)

MAUI COUNTY

2013 TOTAL


(a)

(b)

(c)

(d)

Definitions:



Represents TN transactions that have been referred by Intrado to the appropriate service provider.




Mapping Layers Updated/Loaded Into GIS – June 2013

9-1-1 GIS layers provided by Akimeka to the PSAP are designed for use on E9-1-1 systems.

Akimeka GIS Server

Date Created/Edits Performed

Maui/Molokai 06/26/13

Maui 06/26/13 Made corrections to meet the Intergraph CAD requirements

Maui 06/18/13 -- 06/27/13

Added ten (10) addresses received from DSA and seventy-two (72) addresses from the DSA Address layer. Added one (1) address and common name as requested by Maui Dispatch. This is an ongoing project.

Molokai 06/17/13 Added one (1) address received from DSA

06/12/13

Maui/Molokai 06/26/13Maui 06/14/13 Updated coastline

Molokai 06/13/13 Updated coastlineMaui 06/14/13 Updated coastline

Molokai 06/13/13 Updated coastlineMaui 06/14/13 Updated coastline

Molokai 06/13/13 Updated coastline

Fire Stations

Major Roads

Maui 06/14/13 Updated coastlineMolokai 06/13/13 Updated coastline

Maui/Molokai 06/26/13Maui 06/25/13 Corrected to match coastlineMaui 06/14/13 Updated coastline



Maui 06/14/13 Updated coastline

Medic Stations

Maui/Molokai 06/26/13Maui 06/18/13 Edited condominium names per SR#583

Address Points

MSAG Address Points

(aka Pseudo Address Points)

MSAG Communities

(aka Towns)

Emergency Callboxes

Medic Districts

Fire Response Areas

Fire Districts

MAUI COUNTY

Type of Layer Island Date Loaded Into PSAP GIS Server Other/Remarks


Milepost Markers


Points of Interest

Fire Beats

Medic Beats

(*) Every time the GIS Update tool is used, Indexes and Cache have to be built. The Positron system configurator

is adjusted every time a layer is loaded in the PowerMap database. Each PSAP position is updated

accordingly.



Mapping Layers Updated/Loaded Into GIS – June 2013 (continued)


Akimeka GIS Server



MAUI COUNTY


Maui/Molokai 06/26/13Maui 06/14/13 Updated coastline



Maui 06/25/13 -- 06/26/13 Corrected to match coastlineMaui 06/14/13 Updated coastline


Police Stations

SchoolsMolokai 06/28/13 Split Kolekole Ave at boundary entrance to Schofield

Maui/Molokai 06/26/13Maui 06/20/13 Adjusted ranges according to the new addresses added

Maui 06/18/13 -- 06/19/13Modified street centerline ranges according to new addresses assigned

Maui/Molokai 06/12/13Trails

Maui/Molokai 06/12/13Maui 06/10/13 Per VZW CRS

Building Footprints

Churches

Gas Stations

Food & Beverage

Hospitals

Maui/Molokai 06/26/13

Maui 06/18/13 Added two (2) condominiums per SR#583

Medical Facilities

Maui/Molokai 06/26/1306/18/13 -- 06/20/13 Updated parcels

Maui 06/03/13 Updated according to new County Parcels layer. This is an ongoing project.

Maui/Molokai 06/17/13 Edited to fit coastlineMaui 06/14/13 -- 06/17/13 Updated coastline

Maui/Molokai 06/26/13Maui/Molokai 06/17/13 -- 06/18/13 Edited to fit coastline

Post Offices

Subdivisions

Parks(Includes National

Parks)

Police Districts

Lodging


WSP Cell Towers

OTHER SUPPORTING 9-1-1 PUBLIC SAFETY LAYERS(Listed Alphabetically)

Street Centerlines

Parcels

Park Polygon

Police Beats



accordingly.





Akimeka GIS Server


MAUI COUNTY


Airports

Bridges

Maui/Molokai 06/26/13Molokai 06/11/13 -- 06/12/13 Edited coastline to fit imagery. This is an ongoing project.

Maui 06/03/13 -- 06/14/13 Edited coastline to fit imagery. This is an ongoing project.

Coastal Names

Harbors

Helipads

Hydrology Layers

- Dams

- Ponds

- Waterfalls

Maui/Molokai 06/26/13Maui/Molokai 06/18/13 Edited to fit coastline


Waste Water Plants

DISASTER/HOMELAND SECURITY LAYERS(Listed Alphabetically)

- Streams (Includes Rivers)

Emergency Shelters

Emergency Operation Centers

(EOC)

United StatesNational Grid (500K)

Coastline

Tsunami Evacuation Zones

Government Buildings

Ocean Safety(Includes Lifeguard

Stands)

United StatesNational Grid (50K)

Tsunami Heights

Ocean Rescue Boundaries



accordingly.





Akimeka GIS Server


MAUI COUNTY


Gate Codes

Maui 06/26/13 Changed to fit coastline

HCS Monsanto Fields

SPECIAL REQUESTS

Tow Jurisdictions



accordingly.

Note: The Parcels layer is provided by Maui County. Akimeka performs edits on the spatial information of the layer for 9-1-1 purposes. Changes to the attribute table are made when needed. The Parcels layer uploaded to the PSAP GIS server is intended for 9-1-1 purposes only and should not be disseminated to other county agencies.

Current Month GIS Activities – June 2013 06/18/13 Akimeka edited the Ocean Background to fit the coastline for Maui, Lanai and

Molokai.

06/25/13 Akimeka edited and updated the Maui Police Commonplaces Lookup Table.

06/26/13 Akimeka corrected the coastline for the ESN and PoliceVET layers.

06/26/13 -- 06/28/13

Akimeka prepared and completed an Intergraph CAD push for Maui for: Address Points, Commonplaces Lookup Table, Parcels, Street Centerlines, Coastline, Lodging, Ocean Rescue Boundaries, Points of Interest, Police Beats, Police Districts, Police Response Areas, Police VET, Tow Jurisdictions, Medic Beats, Fire Beats, Fire Districts, Fire Response Areas, Parks Polygon, Ocean Background, and WSP Cell Towers.



Service Requests Transactions Open Service Requests – June 2013 (May 30, 2013 – June 26, 2013)

# Date Ticket # Description Category Urgency Comments1 05/25/13 580 Incorrect Address: TN= (808) 875-8837 MSAG - ANI/ALI Discrepancy High TN information submitted to 9-1-1Net and

awaiting approval from PNLI.

2 06/19/13 585 Incorrect Address: TN= (808) 573-1529 MSAG - ANI/ALI Discrepancy High TN information submitted to 9-1-1Net

MAUI PSAP

Note: Open Service Requests reflect what is in pending status at the end of the report month.

# Date Ticket # Description Category Urgency Comments

NONE

MOLOKAI PSAP



Created Closed Open Created Closed Created Closed Created Closed Created ClosedDecemberNovemberOctoberSeptemberAugustJulyJune 4 3 2 2 2 2 1 0 0 0 0May 2 1 1 1 1 1 0 0 0 0 0April 4 4 0 2 2 2 2 0 0 0 0March 7 7 0 3 3 4 4 0 0 0 0February 3 3 0 3 3 0 0 0 0 0 0January 0 1 0 0 1 0 0 0 0 0 02012 Carryover 1 0 1 1 0 0 0 0 0 0 0

TOTAL 21 19 2 12 12 9 7 0 0 0 0

MAUI PSAP

TOTAL

SERVICE REQUEST CATEGORIES

2013911 Map SuggestionsMSAG Request Training




Service Requests Transactions (continued) Year-to-Date (YTD) Summary – 2013 (continued)

Created Closed Open Created Closed Created Closed Created Closed Created ClosedDecemberNovemberOctoberSeptemberAugustJulyJune 0 0 0 0 0 0 0 0 0 0 0May 0 0 0 0 0 0 0 0 0 0 0April 0 0 0 0 0 0 0 0 0 0 0March 0 0 0 0 0 0 0 0 0 0 0February 0 0 0 0 0 0 0 0 0 0 0January 0 0 0 0 0 0 0 0 0 0 02012 Carryover 0 0 0 0 0 0 0 0 0 0 0TOTAL 0 0 0 0 0 0 0 0 0 0 0

MSAG2013

TOTAL 911 Map

MOLOKAI PSAP SERVICE REQUEST CATEGORIES

SuggestionsRequest Training

Note: Open Service Requests reflect what is in pending status at the end of the report month

Suggestions

Mapping computer not functioning or displaying properlyDescription

Discrepancies with 9-1-1 MSAG addressesE-911 Operations training needsVehicle to share suggestions

911 MapDefinitions:

Category

MSAGRequest Training



E9-1-1 Database Synchronization

(Reference: NENA 71-501, Version 1.1 – NENA Information Document for Synchronizing Geographic Information System databases with MSAG & ALI)

As part of Akimeka's value added services, Akimeka conducted the next quarterly database synchronization audit for Maui County in March 2013.

The database synchronization effort included comparing Maui County's 9-1-1 MSAG against its GIS Street Centerline data. A total number of 2,671 9-1-1 MSAG (ESN 300 – 357) records were reviewed in the audit and analyzed. Results of the database synchronization audit completed on June 14, 2013 for Maui County are reported below.

Database synchronization should be part of an ongoing and continuous process to ensure that the databases remain current and synchronized. Since neither database is static in nature, the synchronization process will never yield a 100 percent match rate. As such, NENA's recommended minimum match rate is 98%.

The database synchronization process is essential to monitor and ensure the level of accuracy of the E9-1-1 databases and prepare for Next Generation 9-1-1 (NG9-1-1). As such, Akimeka will perform database synchronization audits on a quarterly basis as part of its ongoing maintenance process. Results of the database synchronization audit will be included and reported in the Monthly Status Report (MSR) accordingly.

Audit Summary Results – 2013

# ofRecords % # of

Records %

2,669 2,671

(1) 60 2.2% 60 2.2%

2,609 2,611

2,595 99.5% 2,609 99.9%

(2) 6 0.2% 2 0.1%

(3) 8 0.3% 0 0.0%

14 0.5% 2 0.1%

9-1-1 MSAGDated 06-01-13

Less: 9-1-1 MSAG Exception Records

Total 9-1-1 MSAG Records Match(9-1-1 MSAG -- GIS Match -- No Corrections Required)

As of June 14, 2013

9-1-1 MSAG -- GIS No Match - Minor Correction Required

9-1-1 MSAGDated 03-01-13

Total 9-1-1 MSAG Records Reviewed

Net 9-1-1 MSAG Records Eligible for Comparison

9-1-1 MSAG TO GIS STREET CENTERLINEAUDIT COMPARISON RESULTS Notes

As of March 24, 2013

9-1-1 MSAG Record With No GIS Record

Total 9-1-1 MSAG Records No Match

Objective: NENA Recommended Match Rate = 98%



E9-1-1 Database Synchronization (continued)


Audit Summary Results – 2013 (continued)

Notes:

(1) An MSAG Record that will not have a corresponding GIS Street Centerline Record but is required for the routing of E9-1-1 calls (i.e., Emergency Call Box, Foreign Exchange Records, Wireless Shell Records, etc.). No further action is required.

(2) An MSAG Record that requires minor MSAG attention in 9-1-1Net to correct MSAG Records (i.e., Reassignment of an MSAG Community, modification of the Site Address Range, assignment of an ESN, performing a combine or insert of an existing MSAG Record, etc.).

(3) An MSAG Record that does not have a corresponding GIS Record and will require additional research and validation. The GIS Section will assist with this effort.

Audit Summary Results – June 1, 2013 vs. March 1, 2013 MSAG

Maui County's level of accuracy or 9-1-1 Match percentage remained fairly constant

from 99.46% as of March 1, 2013 to 99.92% as of June 1, 2013





Audit Summary Results – June 1, 2013 vs. March 1, 2013 MSAG (continued) “MSAG - GIS Minor Corrections” decreased from 6 to 2 from March 2013 to June 2013

respectively. Low and high address ranges were adjusted in the MSAG to correspond with the GIS record and these records have been corrected. Although these are minor corrections, the customer telephone numbers (TNs) need to be validated by the service providers prior to adjusting an address range.

“MSAG Record With No GIS Record” were reduced to zero from March 2013 to June 2013 (8 to 0) respectively. These MSAG records were discovered and corrected in 9-1-1Net.

“GIS Record With Minor Corrections” remain with one (1) record.

Ongoing maintenance is critical to ensure the database synchronized level of address accuracy is maintained each time an MSAG or GIS record is “last modified”.

Invalid MSAG Streets and Address Ranges – ESN x99 Records Hawaiian Telcom, Inc. (HTI) provides Maui County and Akimeka, as the PSAP’s agent, with access and visibility to the ESN x99 MSAG records which are “known” invalid streets and address ranges. Results of the data provided are as follows:

# of Records

% of Total MSAG

Records(Valid and

Invalid)

# of Records

% of Total MSAG

Records(Valid and

Invalid)

MAUI 399 257 9.5% 233 8.7%

MOLOKAI 359 110 32.8% 78 25.8%

367 12.1% 311 10.4%TOTAL MAUI COUNTY

PSAP ESN

9-1-1 MSAG Dated 03-01-13 9-1-1 MSAG Dated 06-01-13

Invalid MSAG Records

Note: The number of X99 MSAG records for Maui/Lanai and Molokai were inadvertently reported in reverse. The chart above has been corrected accordingly for the 9-1-1 MSAG Dated 03-01-13.





Invalid MSAG Streets and Address Ranges – ESN x99 Records (continued)

These invalid MSAG records represent 10.4% of the Total MSAG records for Maui County as of the June 1, 2013 MSAG as compared to 12.1% as of the March 1, 2013 MSAG. The 15.3% decrease in the number of invalid MSAG records are the result of Akimeka’s research and validation of telephone numbers (TNs) assigned an invalid MSAG address. In order for a TN to be corrected, Akimeka submits the update to the Service Provider via Intrado for approval.

ESN 359/399 is a “valid” MSAG record; however, simultaneously it represents a “known” invalid MSAG address. ESN 359/399 is utilized to provide a path for 9-1-1 calls to allow the voice portion of the 9-1-1 call to still be routed to the PSAP with the understanding that the address information presented was an invalid address/location and that a “No Record Found” condition may affect the processing of the 9-1-1 response and/or cause confusion or delay during the dispatch of 9-1-1 resources to the caller’s location.

The goal, which requires the cooperation among all service providers, is to clean-up all ESN 359/399 MSAG records to a valid Maui County ESN and valid MSAG address. Automatic Location Identification (ALI) Discrepancy Reports As part of Akimeka’s ongoing database synchronization efforts, Akimeka reviewed and summarized the ALI discrepancy reports by community for Maui County. As of June 14, 2013, 4,535 ESN 399 (Maui/Lanai) and ESN 359 (Molokai) records, representing 5.5% of Maui County’s total ALI records, require research and corrective action, if needed.

The total number of ALI records remains relatively consistent. The number of ESN 359/399 ALI records decreased from 4,765 to 4,535 from March 2013 to June 2013 respectively. The decrease reflects the work that Akimeka has done since the last database synchronization in March 2013. Extensive research has gone into verifying the invalid TNs against current County data. This is an ongoing project, as Akimeka continues to research and correct the ESN 359/399 records.

Hawai‘i County E9-1-1 Status Report June 1, 2013 – June 30, 2013

Hawai‘i County Page 1 of 26 June 2013

PSAP Operations


PSAP Total Wireline/ VoIP

% Wireless %

HAWAII (*) 11,324 3,485 30.9% 7,795 69.1%


9-1-1 Call Volume – Calendar Year 2013 Please note that since the Solacom cutover in February 2012, no Admin and Abandoned Call statistics have been reported and provided by Hawaiian Telcom, Inc.



# of Calls % to Total Calls # of Calls % to Total


DecemberNovemberOctoberSeptemberAugustJulyJune 11,324 3,485 30.9% 7,795 69.1% 44 0.4% N/A N/A N/A N/AMay 11,511 3,554 31.0% 7,895 69.0% 62 0.5% N/A N/A N/A N/AApril 11,245 3,488 31.1% 7,717 68.9% 40 0.4% N/A N/A N/A N/AMarch 11,586 3,649 31.6% 7,909 68.4% 28 0.2% N/A N/A N/A N/AFebruary 10,248 3,274 32.0% 6,944 68.0% 30 0.3% N/A N/A N/A N/AJanuary 11,436 3,803 33.4% 7,596 66.6% 37 0.3% N/A N/A N/A N/A

TOTAL YTD 67,350 21,253 31.7% 45,856 68.3% 241 0.4% N/A N/A N/A N/AAVG PER MO 11,225 3,542 7,643 40 N/A N/A

HAWAII TOTAL PSAP 9-1-1 CALL VOLUMEWireline/VoIP Wireless Unknown Admin Abandoned










Calls # of Calls % to Total Calls # of Calls % Abandoned

to Total

DecemberNovemberOctoberSeptemberAugustJulyJune 2,004 804 40.6% 23.1% 1,178 59.4% 15.1% 22 1.1% N/A N/A N/A N/AMay 2,221 924 42.0% 26.0% 1,276 58.0% 16.2% 21 0.9% N/A N/A N/A N/AApril 2,205 934 42.9% 26.8% 1,244 57.1% 16.1% 27 1.2% N/A N/A N/A N/AMarch 2,255 954 42.9% 26.1% 1,268 57.1% 16.0% 33 1.5% N/A N/A N/A N/AFebruary 2,135 947 44.8% 28.9% 1,167 55.2% 16.8% 21 1.0% N/A N/A N/A N/AJanuary 2,425 1,057 44.1% 27.8% 1,339 55.9% 17.6% 29 1.2% N/A N/A N/A N/A

TOTAL YTD 13,245 5,620 42.9% 26.4% 7,472 57.1% 16.3% 153 1.2% N/A N/A N/A N/AAVG PER MO 2,208 937 1,245 26 N/A N/A

HAWAII TRANSFERRED TO FIREWireline/VoIP Wireless Unknown Admin Abandoned


Notes:

(1)

(2)

(3)

"Abandoned" calls represent the number of incoming 9-1-1 calls for which the caller had hung up before a call-taker answered.

"Abandoned" calls are included in the "Wireline" and "Wireless" counts respectively. The standard CML reports do not provide a break-out of "Abandoned" calls between "Wireline" and "Wireless" calls.

Total call volumes include Administrative calls. (Administrative calls = Calls made between 911 positions but are not 911 calls.)







Pass/Fail

NONE



Specific items under discussion for the County of Hawai‘i were:

1) The Intrado 4-foot cabinet was installed and secured in the back room.

2) Grounding and twist lock requirements were completed at both PSAPs -- Police and Fire.

3) Hawaiian Telcom and Intrado began site preparation and equipment installation at the County of Hawai‘i Police PSAP on June 25, 2013 and will continue through July 9, 2013.


1) The administrative telephone numbers that will be integrated are still under evaluation for both PSAPs -- Police and Fire.

2) Dual power feeds have been requested in the back room and Intrado and Hawaiian Telcom are requesting compliance by the "go" live date at both PSAPs -- Police and Fire.

06/01/13 -- 06/11/13





Current Month PSAP Operations Activities – June 2013 (continued)

06/01/13 -- 06/27/13



06/01/13 -- Pending


06/01/13 -- Pending


06/05/13 The State of Hawai‘i PSAPs issued a "NO TESTING" schedule for the remainder of 2013 to the Wireless Service Providers (WSPs) as follows. The "NO TESTING" period was agreed to allow for an uninterrupted period during the Intrado Viper installation. Emergency requests for testing will be addressed on a case-by-case basis. The holiday schedule was also included for reference.


Training/Go Live


Christmas and New Years

Holiday

Hawai‘i 06/26/13 – 07/09/13

08/13/13 – 09/13/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Honolulu Police

07/10/13 – 07/12/13 10/06/13 –

10/25/13 11/25/13 – 11/29/13

12/20/13 – 01/06/14 07/22/13 –

08/02/13

Kauai 07/26/13 – 08/01/13

10/22/13 – 11/29/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Maui 01/06/14 – 01/17/14

01/23/14 – 02/21/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Molokai 01/06/14 – 02/06/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14





06/16/13 -- 06/21/13


06/19/13 On June 19, 2013 at approximately 11:30 p.m., the WSPs who serve the County of Hawai‘i experienced network outages as a result of the loss of network connectivity between Hawaiian Telcom and the WSPs. As a result, the WSP customers were unable to place 9-1-1 calls. The trouble was isolated to failed network cards between the Kawaihae Central Office and the Kamuela Central Office. Service was restored on June 20, 2013 at approximately 6:20 a.m.


Open Issues (To be Monitored and Tracked by Akimeka) Updates as of June 30, 2013 are noted below: 04/16/10 Akimeka personnel worked on a flowchart for the Neighbor Island PSAPs to

document the flow of a Call Routing Spreadsheet (CRS) and Testing Validation Worksheet (TVW). It was discovered that different processes exist among the carriers.

Akimeka created and submitted for review a DRAFT Call Routing Sheet (CRS) and Testing Validation Worksheet (TVW) process flowchart to the Neighbor Island PSAPs on December 20, 2010. Update (4/30/11) – Akimeka continued to work on the flowchart and incorporate the feedback received. An updated process flowchart is currently under review within Akimeka. Once approved, it will be shared with the Neighbor Island PSAPs. Update (5/1/11 – 7/31/11) – In progress. Update (8/31/11) – In progress. Personnel updates need to be incorporated. Update (9/1/11 – 11/30/11) – No further updates. Update (12/31/11) – In progress. NENA standards updates are being incorporated. Update (1/31/12 – 06/30/13) – No further updates.




County of Hawai‘i Conversion to NG9-1-1 Enabled Solacom Platform Update – As of June 2013

On October 4, 2012, Hawaiian Telcom, Inc. (HTI) formally announced to the County of Hawai‘i that HTI will be replacing Solacom with Intrado as their 9-1-1 delivery partner and that Solacom was notified of HTI’s decision accordingly.

The HTI/Intrado announcement was received positively by the County of Hawai‘i, however, the Hawai‘i County PSAPs are still operating on the Solacom system on a daily basis. Unfortunately, the Hawai‘i County PSAPs continue to experience and report trouble.

There were two (2) trouble reports in the month of June 2013. As of June 30, 2013, a total of 439 trouble reports have been documented since the conversion as follows:

February - December

2012

January2013

February2013

March2013

April2013

May2013

June2013

Audio Issues 178 1 0 1 0 3 1 184

No ANI/ALI Transferring to the CAD 50 0 0 0 0 0 0 50

Feature Not Working and Screen Problems 39 0 8 2 3 0 0 52

Ringback Issues -- Inability to Callback 9-1-1 Callers 13 1 0 0 0 0 0 14

Transfer Issues to Secondary PSAP (Fire) 9 0 0 0 0 0 0 9

Transfer Issues Between Hawaii and Maui PSAP 6 0 0 0 0 0 0 6

Call History Not Complete or Available 6 0 0 0 0 0 0 6

Other (Printer Not Working, Miscellaneous Reports, TDD Not Working Properly, Testing Document Not Provided, Etc.)

97 13 3 3 1 0 1 118

Total Trouble Reports 398 15 11 6 4 3 2 439

Trouble Category

# of Trouble Reports Total Trouble Reportsto Date

Of the 439 reported troubles, feedback and/or resolution has been received on 176 (40.1%) of the trouble reports.




County of Hawai‘i Conversion to NG9-1-1 Enabled Solacom Platform Update – As of June 2013 (continued)

In an effort to address the post conversion issues, Hawaiian Telcom, Inc. (HTI) continues to host weekly (every Friday) conference calls with the State of Hawai‘i PSAPs relative to the Solacom issues. The focus of the conference calls has shifted to the Intrado Viper solution and installation. There are no further discussions with regards to the Solacom conversion.

HTI is working directly with the County of Hawai‘i PSAPs (Police and Fire) with regards to the ongoing Solacom trouble and issues being experienced by the PSAPs.

Feedback and updates provided by HTI as of June 30, 2013 are as follows:

1. Incomplete/Bad ANI/ALI Information – It appears that this issue involves overflow routes being used by all the service providers/Wireless Service Providers (WSPs). HTI reported that this was an existing issue on the CML platform. On the CML platform, there will be a blank ANI. On the Solacom platform, there will be an “anonymous” notification.

Since it was determined that this was an existing issue with the CML platform, HTI asked if this issue could be removed from the list of Solacom conversion issues.

Sergeant Matsumoto agreed to allow this issue to be removed from the Solacom issues since this was an existing issue on the CML platform.

Hawaiian Telcom continues to work with all of the CLEC’s for a statewide approach to resolve the issue of not delivering the ANI/ALI information on overflow MF trunks. No updates have been provided.

Unfortunately, the Hawai‘i County Police PSAP had another occurrence of bad data being presented to them. It was isolated to a Red Road telephone customer who is served by Time Warner.

No further information has been provided as of June 30, 2013.

2. Inability to Ringback 9-1-1 Callers – Unfortunately, there was another incident which was reported to HTI on November 30, 2012 regarding the inability to ringback telephone prefix 808-494.

On December 5, 2012, Hawaiian Telcom reported that the trouble was resolved. A translation table entry in the Hilo telephone switch that provides dial tone to the Solacom system was not built correctly (specific to 808-494-xxxx telephone numbers) and was not interpreting the number being dialed correctly. The translations were corrected and ringing back callers to the 808-494 prefix were functioning correctly.





2. Inability to Ringback 9-1-1 Callers (continued)

On January 5, 2013, the Hawai‘i County Police PSAP reported that they were unable to callback an 808-345 prefix, while the Admin line was successful in reaching the 9-1-1 caller back. Hawaiian Telcom reported that the trouble was isolated to the translations in the Hilo Central Office. The translations were corrected and ringing back callers to the 808-345 prefix were tested and functioning correctly.

3. No ANI/ALI Information Transferring to the CAD – This issue remains unresolved and is still under investigation by Solacom. The Hawai‘i County PSAP reported that the only occurrence has been on the Hilo Solacom position and will be reported to Intergraph.

Scott Uehara of the County of Hawai‘i Police IT Department initiated a trouble ticket with Intergraph (Intergraph SR: 1-395752809) on July 19, 2012 and continues to work with Intergraph to resolve the issue.

There have been no updates on this issue to date.

The Hawai‘i County Police PSAP reported three (3) incidents of no ANI/ALI transferring to the CAD or extremely slow response of four (4) minutes. Although the December 10, 2012 Solacom upgrade was to address this issue, trouble continues.

Hawaiian Telcom and Solacom continue to investigate and reported that their logs show that they are attempting to send the data to the Intergraph CAD and asked if the “lantronic” is having trouble.

On January 18, 2013, the Lantronics box was replaced by Hawaiian Telcom and the trouble appears to have been corrected. This situation will continue to be monitored.





4. Greater Percentage of Wireless Phase I (WPHI I) Calls – This issue has not been resolved.

Prior to the conversion, most of the wireless 9-1-1 calls delivered to the PSAP were Wireless Phase II (WPH II) calls upon initial delivery. Following the conversion, there has been a noticeable shift from Wireless Phase II (WPH II) calls to Wireless Phase I (WPH I) calls. As a result, there are more inquiries by the dispatcher for location information and/or more re-bid requests being required as compared to pre-conversion.)

On July 19, 2012, the Hawai‘i County Police PSAP requested that the delay be set at five (5) seconds since this produced the highest results of WPH II initial call delivery at 35.7%.

Second Delay Calls Land as WPH II Upon

Initial Delivery

All Calls Have WPH II Data Upon Call Termination

6 35.6% 50.1%

5 35.7% 48.1%

4 32.3% 44.5%

3 34.4% 43.4%

2 28.1% 43.4%

On August 27, 2012, HTI provided their study of a thirty (30) day period after the 5 second delay was introduced. The overall study results are as follows:

E9-1-1 Call WPH II WPH I

Initial Delivery 32.3% 67.7%

End of Call (Re-bid) 45.7% 54.3%

HTI’s study clearly confirms that WPH II performance results on the initial call delivery have been negatively impacted. This has a direct impact on PSAP operations.

On February 1, 2013, the 5-second delay was removed as requested by the PSAP due to the abnormal time it took to “paint” the ANI/ALI information on the Solacom screen. The PSAP believed that perhaps by removing the delay, it would improve the delivery of the ANI/ALI for wireline and wireless calls. Unfortunately, the removal of the delay has had no positive impact and resulted in eight (8) trouble reports.

As of June 30, 2013, the 5-second delay is still removed and the PSAP continues to monitor the delay in the delivery of the ANI/ALI. There has been no improvement in the ANI/ALI delivery speed.





5. Inability to Transfer Calls to the Secondary PSAP – This issue is considered closed.

There has been no further occurrences reported as of October 31, 2012 and this issue is considered closed.

6. No 9-1-1 Recording – This issue has not been resolved.

HTI is still working with Solacom to provide an “All Operators Are Busy” recording for the Hawai‘i County Police queue. Hawai`i County Fire closed this issue, however; Hawai‘i County Police requested that this issue remain open.

As of July 25, 2012, it was reported to the County of Hawai‘i Police PSAP that HTI initiated a change request to Solacom to provide queue recordings in a future enhancement which was marked as a high priority by the PSAP. HTI will provide updates and a timeline when available.

Subsequently, HTI requested a meeting with the County of Hawai‘i Police PSAP and Solacom to discuss the change request on the listed issue. All outstanding issues requiring change requests had been prioritized by the County of Hawai‘i Police PSAP as important and should be fixed right away. Both HTI and Solacom would like to discuss the schedule. The meeting date is pending travel plans by representatives of Solacom.

A meeting date still has not been scheduled by HTI as of June 30, 2013.

7. Call History – This issue appears to have been corrected and will be monitored.

Originally, calls transferred to the secondary PSAP (Fire) from the primary PSAP (Police) would not retain history on the primary PSAP positions. HTI installed a software maintenance upgrade on May 9, 2012 to correct this problem. During testing, it was discovered that the record only becomes available when the caller disconnects from the final destination. Follow up action is needed by HTI to resolve this issue since the call transfer record is needed when the call is transferred. The Hawai‘i County PSAPs (Police and Fire) also requested that they be provided the ability to print screen in order to document the call history and call transfer.

As of July 25, 2012, it was reported to the County of Hawai‘i Police PSAP that HTI initiated a change request to Solacom to resolve this issue in a future enhancement and was marked as a high priority by the PSAP. HTI will provide updates and a timeline when available.






7. Call History (continued)

On September 24, 2012, the County of Hawai‘i Police PSAP experienced trouble with missing call information in the call history and reported the incident to HTI. The trouble was occurring on the Supervisor and Call Taker positions. Call history was missing from May 9, 2012 through September 29, 2012, which is normally stored in an internal system folder. This incident is being monitored by HTI and the PSAP.

On November 30, 2012, it was reported by HTI that Solacom representatives will be on-site the week of December 10, 2012 to install Release 11 which should resolve this problem.

On December 10, 2012, Solacom engineers, Marcel Rousseau and Marty Deleohardis, successfully uploaded the new upgrade which addressed this issue.

There has been no trouble reported since the upgrade as of June 30, 2013 and this issue will continue to be monitored.

8. Transfer Calls Between Hilo PSAP and Maui PSAP -- In the month of June 2012, there were two (2) 9-1-1 call incidents whereby the 9-1-1 call was received by the Hilo PSAP but could not be transferred successfully to the Maui PSAP.

Both the Maui County PSAP and Hawai‘i County PSAPs continue to monitor the transfer of 9-1-1 calls between the islands. This is of major concern since it directly impacts the PSAP’s ability to respond to emergency calls and puts Public Safety at risk.

No further occurrences were reported in July 2012.

Unfortunately, there were two (2) reported incidents of dropped 9-1-1 calls in the month of August 2012.

On September 5, 2012, HTI reported that feedback had been received from Cedric Apaka of Verizon Wireless concerning the off island calls routing to the Maui and Hawai‘i PSAPs which are being disconnected during the transfer. The call setup may be marginal in some areas and a reason for a higher percentage of calls overall being picked up by off island cell sites. According to HTI, this is especially true if the customer had not turned on the roaming feature of their handset, which would keep it in the coverage only available by the Verizon network.

On September 8, 2012, another disconnected 9-1-1 call incident was reported. The 9-1-1 call was from a Verizon customer in Kanaio. The 9-1-1 call was disconnected during the transfer from the County of Hawai‘i Fire Dispatch. The County of Hawai‘i Fire Dispatcher remained on the line and was able to pass additional information to Maui Dispatch so the 9-1-1 caller could be called back. The incident was reported to both HTI and Verizon Wireless for review and investigation.





8. Transfer Calls Between Hilo PSAP and Maui PSAP (continued)

On September 12, 2012, Cedric Apaka of Verizon Wireless attempted a test call from the Big Beach area on Maui to test if the call would route from a Big Island tower so he could re-create the "disconnect" problem between the Islands. Mr. Apaka was unable to re-create the call between the islands of Maui and Hawai`i due to the equipment on hand. Arrangements will be made for additional testing and monitoring.

During the month of November 2012, it was reported by dispatchers that there have been other occurrences of dropped calls. Unfortunately, these calls were not documented or call information saved for further investigation. Maui Dispatch was operating from their alternate site during the last weeks of November and therefore was not able to produce or provide the call data.

No further occurrences have been reported as of June 30, 2013.

9. 9-1-1 Calls With No Audio and No ANI/ALI Information – These are old issues that have resurfaced. Sergeant Ing reported that from June 22 – 23, 2012, the Hawai‘i County PSAP received numerous calls with no audio, no ANI/ALI information, and “00” in the call leg field. According to HTI, these three (3) instances of trouble “all occurred on the same trunk group which was set to sequential hunting, meaning that events prior to the Central Office would hunt and not appear on the same channel of the hunt group at the Solacom. Also, any valid call should have ANI.” HTI reported that no maintenance had been scheduled and no alarms were received on the trunk groups. HTI believed that the trunks may have taken a “hit” which they were not able to identify in the historical data. HTI also believed that the calls were not valid and were caused by abnormal network occurrences. As such, HTI recommended additional testing.

On June 28, 2012, a conference with HTI was held to discuss this issue. It was discovered that an additional two (2) two-line rotary trunk groups were added to each of the Solacom switches for mainland alarm companies to route calls through. Traditionally, mainland alarm companies purchase a remote call forwarding (RCF) number from Hawaiian Telcom. With the implementation of Solacom, these mainland originating calls produce an “ANONYMOUS” call window in the Solacom equipment with no ANI information. To fix this problem, HTI installed a work around and provided the PSAPs with a diagram for future reference.

A report of an “anonymous” call was received on February 14, 2013 which is under investigation by the PSAP. No trouble ticket was initiated.

No further information could be located and the report was closed but will continue to be monitored.





10. Call History From a Previous Call Does Not Populate the CAD – This issue appears to have

been corrected and will be monitored.

With the Plant/CML platform, when a previous call was “recalled” from the system, the call information such as name, telephone number and address would re-populate in the Intergraph CAD system.

As of July 25, 2012, it was reported to the County of Hawai‘i Police PSAP that HTI initiated a change request to Solacom to resolve this issue. It was reported that this functionality will be added and included into the Solacom Release 11 scheduled for October 2, 2012.


A meeting date still has not been scheduled by HTI as of November 30, 2012.


There has been no trouble reported since the upgrade as of June 30, 2013 and this issue will continue to be monitored.

11. Background Ringing on Incoming Calls at the Secondary PSAP – It was reported by HTI that Solacom identified the cause of the background ringing on random calls at the secondary PSAP (Fire). A software patch is being developed and expected by August 6, 2012.

A Solacom software patch that would address this issue was downloaded on August 20, 2012. A thirty-four (34) step test plan was used to monitor if there was background ringing. Test calls were placed to the County of Hawai`i Police and Fire PSAPs. There were no noticeable occurrences of background ringing.

HTI advised the County of Hawai‘i Police and Fire PSAPs on August 21, 2012 that two other issues were addressed by this Solacom software patch:

1) The ALI query button is now available when you first log in to the Solacom environment. Previously, it would only become available after the first call landed at the position.

2) The random blank CAD spills were also identified by Solacom as being corrected.

There is still a need for a change request to address the GIS system from getting an end of call message to clear the mapping information at the end of the call.




County of Hawai‘i Conversion to NG9-1-1 Enabled Solacom Platform Update – As of June 30, 2013 (continued)

11. Background Ringing on Incoming Calls at the Secondary PSAP (continued)

On January 23, 2013, a trouble ticket was initiated by the Hawai‘i County Fire Department. Both the 9-1-1 caller and the dispatcher heard ringing in the background. Hawaiian Telcom reported that Solacom is investigating to determine the root cause.

There have been no further incidents reported as of June 30, 2013 however the situation will continue to be monitored.

12. Calls Unable to be Answered – The County of Hawai‘i Police PSAP reported that they were unable to answer 9-1-1 calls from the Puna, Kona, and South Kohala/Hamakua positions. HTI reported that the 9-1-1 calls were “phantom calls” and therefore could not be answered. As a precaution, those positions were re-booted, with no further trouble. Solacom is investigating the situation.

Unfortunately, additional occurrences surfaced on September 25, September 28 and September 29, 2012 which were reported to HTI and Solacom. An upgrade was initially scheduled for October 1, 2012 to resolve the issue, however, due to frequency of the incidents, Sergeant Ing authorized an earlier installation of the upgrade. HTI and Solacom successfully installed the upgrade on September 30, 2012.

There have been no further incidents reported as of June 30, 2013 however the situation will continue to be monitored.

13. Positions Busied Out and/or Logged Out – The County of Hawai‘i Police PSAP reported that over the August 11 – 12, 2012 weekend and due to short staffing, the “outside positions” (Supervisor, Screener and Calltaker) was busied out from 0315 – 0330 hours on August 12, 2012. Callers trying to reach 9-1-1 during this period were receiving a busy signal.

Sergeant Ing tested the three (3) “outside positions” by “busying out” and “logging out” and confirmed that indeed callers are reaching a busy signal. Sergeant Ing notified HTI about the condition, and asked why these callers were not transferred to the “inside positions” (Puna, South Kohala, Kona and Hilo). HTI informed the County of Hawai‘i Police PSAP on August 14, 2012, that the “outside position” queue was a ring all condition with no failover route. A failover route is an alternate route that the 9-1-1 equipment will route calls if the primary route is unavailable.

It was further explained by HTI that regardless of a busy or logged out condition, the queue would react the same, and deliver a busy signal to incoming callers, without this failover route. HTI recommended that the County of Hawai‘i Fire PSAP be established as the failover route if all Solacom positions are busied out and/or logged out at the County of Hawai‘i Police PSAP.





13. Positions Busied Out and/or Logged Out (continued)

Based on HTI’s response and recommendation, the County of Hawai‘i Police PSAP questioned this because the old Plant/CML system was able to hold calls in a queue if all “outside positions” were busied out. A precautionary message would also be given if a position was the last one busying out or logging out. On August 16, 2012, HTI responded that the Solacom “outside position” queue looks for the next available call in the ACD configuration selected. If there is no failover route selected and all Solacom positions are busied out or logged out, 9-1-1 callers would receive a busy signal. Given the response, the County of Hawai‘i Police PSAP issued a memo to all dispatchers, informing them that all “outside positions” can never be busied out or logged out at the same time.

This is still an outstanding issue as a queue with a recording would require a change request.

HTI requested a meeting with the County of Hawai‘i Police PSAP and Solacom to discuss the change request on the listed issue. All outstanding issues requiring change requests had been prioritized by the County of Hawaii Police PSAP as important and should be fixed right away. Both HTI and Solacom would like to discuss the schedule. The meeting date is pending travel plans by representatives of Solacom.

A meeting date still has not been scheduled by HTI as of June 30, 2013.

14. Scheduled Maintenance – This issue is considered closed.

On September 17, 2012, Hawaiian Telcom and Solacom scheduled a maintenance upgrade with the County of Hawai‘i PSAPs. The upgrade was to correct the issue with the incorrect call status in the tenant status window. The upgrade required the re-routing of 9-1-1 traffic to the white phones but no software to the individual positions.

The upgrade was successfully completed and the correct call status now appears in the tenant status window. This issue is considered closed.

15. Re-location of Hawai‘i County Fire Department

On October 27, 2012, the Hawai‘i County Fire Dispatch re-located to their back up location at the East Hawai‘i Civil Defense Building due to the tsunami warning. During the re-location, 9-1-1 calls for Fire and EMS were transferred to the 7-digit numbers at Civil Defense. During this period, 9-1-1 calls transferred to Fire/EMS were dropping when the call taker released the call to Fire/EMS lines.

A workaround process was developed to conference all calls, which unfortunately tied up police dispatchers.





15. Re-location of Hawai‘i County Fire Department (continued)

The trouble was reported to HTI. According to HTI, the trouble was isolated to a perimeter change which caused some lines not to properly release the calls. The perimeter issue was corrected and tested. Additional testing was completed on October 29, 2012 to ensure that 9-1-1 calls could be successfully transferred to a 7-digit number without disconnecting.

On November 30, 2012, it was reported by HTI that Solacom representatives will be on-site the week of December 10, 2012 to install Release 11 which should resolve this problem.


The PSAPs have not been able to test and verify that the trouble has been corrected since neither PSAP has moved to the alternate center. Plans are underway to re-test at the earliest opportunity.

16. Transfer Call Between Hilo PSAP and Honolulu PSAP – On December 10, 2012, it was reported that a Hilo Police Dispatcher was unable to transfer a call to the Honolulu Police queue at Kapolei. The first call was successfully transferred. However, when the 9-1-1 caller called back and requested a second transfer, the transfer was not successful and the dispatcher received a message that “the CML was not available”. Repeated attempts were made unsuccessfully. The 9-1-1 caller was referred to the Honolulu Police non-emergency line at 808-529-3111.

17. ”REFRESH (rebid)” Function Not Working Properly on Wireless 9-1-1 Calls -- Beginning January 1, 2013, trouble reports were initiated when a dispatcher used the “REFRESH” function which resulted in a “new” ANI/ALI being sent to the Intergraph CAD. As such, this would cause the Intergraph CAD to lock up. The trouble was reported to both Hawaiian Telcom and Solacom.

On January 14, 2013, a “fix” was downloaded by Hawaiian Telcom and Solacom which appears to have corrected the problem. There have been no further reports of trouble and the situation will continue to be monitored.

18. Delay in the Delivery of the ANI/ALI Information – Both the County of Hawai‘i PSAPs (Police and Fire) are experiencing a long delay, up to two (2) minutes for the ANI/ALI data. Eight (8) trouble reports were initiated with HTI. The following action is being taken:

1) Removal of the five (5) second delay. This feature was mainly for Wireless calls to allow for the initial delivery of Wireless Phase II (WPH II) information. Unfortunately, the removal of the delay did not improve the results. Abnormal time needed to paint the screen continues.

2) Restart the affected position.





19. Miscellaneous Trouble Reports – In February 2013, there were miscellaneous incidents as follows:

1) A 9-1-1 call was simultaneously received by the Hawai‘i County Fire Dispatch and the Kauai County PSAP. This incident was reported to HTI on February 19, 2013 and HTI is running diagnostic testing on the call and the position.

2) A 9-1-1 call was delivered out of sequence to the Hawai‘i County Fire Dispatch position, not using the assigned call distribution (ACD) configuration. A trouble ticket was opened with HTI on February 22, 2013.

3) A 9-1-1 call was delivered and “auto bidded” when dropping into the CAD, causing the information to be overwritten on the CAD screen. A trouble ticket was opened with HTI on February 25, 2013.

In March 2013, there were six (6) miscellaneous reports and additional incidents were reported in April 2013 associated with some of the miscellaneous reports:

1) Audio Issue – On March 11, 2013, the Kona 9-1-1 position reported trouble when talking on the administrative telephone system, whereby the audio of the Police radio was lost. The trouble was reported to HTI and a HTI technician responded on March 13, 2013 to check the integrity of the connections. The trouble is still under investigation by the Police department radio technicians and HTI.

2) Feature – On March 28, 2013, the supervisor, call taker, and screener positions reported the lost of the audio notification for calls that are entered in queue waiting to be answered. The trouble was reported to HTI and the PSAP was instructed to re-boot the call taker position. The re-boot solution fixed the problem and the audio notification feature was restored on all positions.

3) Feature – On March 3, 2013, the County of Hawai‘i Fire Position 2 reported to the HTI NOC that multiple ALI re-bids were automatically occurring at the position while on a 9-1-1 call. HTI’s response was that the initial call taker at the Primary PSAP (Police) tried to re-bid three (3) times without success prior to transferring the call to the Secondary PSAP (Fire). The re-bids then occurred at the Secondary PSAP (Fire) as the 9-1-1 call was being handled.

Multiple occurrences of this same issue were reported to HTI on April 1, 2013, April 8, 2013, and April 20, 2013 for Fire Position 3. HTI shared that they were looking into replacing a Solacom position at the County of Hawai‘i Police PSAP, however there has been no replacement to date as of April 30, 2013.





19. Miscellaneous Trouble Reports (continued)

4) Other – On March 25, 2013, the County of Hawai‘i Fire Position 1 received a connection error on their screen indicating that local area connection to the network cable was unplugged. HTI was notified and the PSAP was instructed to re-boot the position. The position was re-booted which cleared the error message.

5) Other – On March 25, 2013, the County of Hawai‘i Fire Position 3 reported that while on a 9-1-1 call, the same call was answered later by the dispatcher on Fire Position 2 as the same call rang at another position, after the 9-1-1 call had already been answered by Position 3. The trouble was reported to HTI and the PSAP is still waiting on a response. There has been further occurrences and the PSAP is continuing to monitor this situation.

6) Other – On March 25, 2013, the County of Hawai‘i Fire Position 3 reported that the icon of a 9-1-1 call trunk line did not release from the position when the initial 9-1-1 call was completed. The trouble was reported to HTI and the trunk was released internally by HTI.

7) Other – On April 17, 2013, a box appeared on County of Hawai‘i Fire Position 2 with the following message: “Audio Quality Alarm”. The trouble was reported to HTI and the PSAP was advised to log in and log out of the position. This appeared to resolve the issue and no further trouble has occurred.

In May 2013, there were three (3) audio troubles reported as follows:

1) Audio – On May 19, 2013, two messages were displayed on the County of Hawai‘i Fire Position 2. The first message appeared in the ticker box with “AUDIO QUALITY ALARM” and the second message appeared on the status bar with “ALARM STREAMING: OK”. The PSAP logged the position out and in and there were no subsequent messages that appeared. This incident was reported to HTI.

2) Audio – On May 19, 2013, the County of Hawai‘i Police Puna position received the following error message: “THE HEADSET DEVICE HAS BEEN REMOVED AND AUDIO HAS BEEN REDIRECTED TO THE SPEAKER. PLEASE NOTE THERE IS ONE-WAY AUDI AND MICROPHONE DOESN’T WORK.” The position also busied out.

SPRD Kaneholo discovered that the Solacom headset manager power cable was unplugged beneath the console. After plugging in the power, the console was back in working order. Photos were taken and verified with Roger Skinner of HTI that the connections were correct. It appears that the Solacom headset manager solution with an external power supply has an easily disengaged power cord. The position and connection were tested and the trouble is considered “closed”.





19. Miscellaneous Trouble Reports (continued)

3) Audio – On May 20 – 21, 2013, The County of Hawai‘i Police Hilo and Calltaker positions reported having intermittent trouble hearing units from the field when on the telephone. A strong audio feedback was also reported. HTI technicians were dispatched to the PSAP on May 21, 2013. The trouble was isolated and the Calltaker position was repaired. However, HTI determined that the headset manager on the Hilo console was faulty and no replacement was available on island and new equipment would be shipped. As of May 31, 2013, no replacement has been received to date.

In June 2013, there were two (2) troubles reported as follows:

1) Audio – There was another incident relating to the May 19, 2013 County of Hawai‘i Fire Position 2 trouble. On June 5, 2013, the County of Hawaii Fire Position 2 experienced another “AUDIO QUALITY ALARM”. When the position was logged off and on, the message disappeared. The trouble was reported to HTI.

2) Other – On June 26, 2013, all of the County of Hawai‘i Police Solacom positions were unable to print to the local HP printer. The trouble was reported to HTI and to date has not been resolved.

The County of Hawai‘i continues to experience trouble with the Solacom system month after month since the initial conversion. This has negatively impacted the County of Hawai‘i’s PSAP operations and level of confidence with HTI. As such, the County of Hawai`i PSAPs are concerned with the reliability and ongoing maintenance level that can be expected from Solacom and HTI while the County of Hawai‘i is still operating on the Solacom system.




HAWAII 325 237 9 1 214 13 0 35 87 1 132 0 0 0

SplitCustomer Addresses

AffectedChange


Submitted(a)

Insert ALI-DR


2013

PSAP TOTAL Total Combined Delete

ALI Discrepancy

(ALI-DR) Submitted

(b)


(d)

# ofTransactions

TNsAffectedTN CR


(c)

9-1-1NET REQUESTS


During the month of June 2013, 237 9-1-1Net requests were completed relating to the MSAG database, with 35 customer ANI/ALI records updated as a direct result. Eighty-seven (87) TN CR transactions were submitted to 9-1-1Net for updates and corrections, as needed. See attached spreadsheet for a detailed description of changes and additions.

There are 132 TN CRs in Referred status as of June 30, 2013.

Prior to the TN CR functionality, TN CRs were captured as ALI-DRs. Seven (7) ALI-DRs in Referred status were reported prior to January 2012 and are not a direct result of a live 9-1-1 call. These have been in Referred status for over one year and will be researched again. If required, a TN CR will be created when a valid address is identified. Two (2) ALI-DRs were submitted as a direct result of a 9-1-1 call and have been properly updated.

As such, there are no ALI-DRs in Referred status as of June 30, 2013.


The seven (7) suspended records from May 2013 have been updated. According to the County of Hawai‘i Addressing Authority’s suggestion, Akimeka will add Hawaii Belt Rd to the “Location” field for any customers who disagree with the Mamalahoa Hwy name change.

In addition, Akimeka created an alias for Mamalahoa Hwy and Hawaii Belt Rd which are labeled in the GIS.

Akimeka will continue to track the progress and report any issues that may arise.



MSAG (continued) Year-to-Date (YTD) Summary – 2013

DecemberNovemberOctoberSeptemberAugustJulyJune 325 237 9 1 214 13 0 35 87 1 132 0 0 0May 241 178 31 3 127 13 4 383 62 1 408 9 7 7April 576 85 14 3 64 4 0 159 482 9 206 9 0 0March 153 91 6 1 79 5 0 82 59 3 190 9 0 0February 147 77 28 3 30 16 0 185 66 4 195 9 0 0January 267 247 148 15 57 22 5 2,878 16 4 330 42 0 0

TOTAL YTD 1,709 915 236 26 571 73 9 3,722 772 22 AVG PER MO 285 153 39 4 95 12 2 620 129 4

# of Transactions

TNsAffected2013

9-1-1NET REQUESTS In Referred Statusas of Report Month End

(c)


Insert Split

Customer Addresses

Affected(*)

ALI-DR

ALI Discrepancy

(ALI-DR) Submitted

(b)

TN CR

HAWAII COUNTY

TOTAL



Total Change Combined Delete


Submitted(a)


(a)

(b)

(c)

(d)









Akimeka GIS Server


06/25/13

06/18/13 Monthly update on Address Points

06/10/13 Updated coastline



Fire Stations

Major Roads

06/11/1306/10/13 Updated coastline

Medic Stations

Milepost Markers

Points of Interest

Police Beats 06/10/13 Updated coastline

Police Districts 06/10/13 Updated coastline

Police Response Areas 06/10/13 Updated coastline

Police Stations

Schools06/25/13

06/18/13 Monthly update on Street CenterlinesTrails

06/25/1306/11/13 Per Sprint CRS06/10/13 Per VZW CRS

N/A for Hawaii CountyMedic Response Areas

WSP Cell Towers

MSAG Communities

(aka Towns)

Fire Response Areas

Type of Layer Date Loaded Into PSAP GIS Server

Fire Beats(Includes Medic

Beats)

HAWAII

Other/Remarks

MSAG Address Points

(aka Pseudo Address Points)


Fire Districts(Includes Medic

Districts)

Emergency Callboxes

Address Points

Street Centerlines



accordingly.





Akimeka GIS Server


Type of Layer Date Loaded Into PSAP GIS Server

HAWAII

Other/Remarks

Churches

Gas Stations

Food & Beverage

Hospitals

Lodging

Medical Facilities

Parcels


Parks Polygon 06/14/13 Updated coastline

Post Offices

Subdivisions

Airports

Bridges

Coastline 06/04/13 -- 06/07/13 Edited coastline to fit imagery. This is an ongoing project.

Coastal Names

HarborsHelipads

Hydrants


Critical Infrastructure

Parks(Includes National

Parks)



(EOC)

Emergency Shelters




accordingly.





Akimeka GIS Server


HAWAII


DISASTER/HOMELAND SECURITY LAYERS

(Listed Alphabetically) Hydrology Layers

- Dams - Ponds

- Waterfalls



Stands)

United States National Grid (50K)

Correctional Facilities

SPECIAL REQUESTS

United States National Grid

(500K)

Waste Water Plants


Volcano Hazard Zones



Tsunami Heights

Tsunami Roadblocks



accordingly.




Note:

Street Centerlines, Address Points and Parcels layers are provided by Hawaii County.

Effective May 2, 2012, Akimeka spatially moved the Parcels layer to align with the Street Centerlines and Pictometry. The Parcels layer uploaded to the PSAP GIS server is intended for 9-1-1 purposes only and should not be disseminated to other County agencies.

For the Street Centerlines and Address Points layer, effective November25, 2009, Akimeka will compare and incorporate the County's changes into Akimeka's Street Centerlines and Address Points layers respectively.

Address Points and Street Centerlines Update Comparison On a routine basis, upon receipt of Hawai‘i County Planning Department’s Address Points and Street Centerlines layer updates, Akimeka compares and incorporates any of the County’s additions, changes, and deletions into the Akimeka Address Points and Street Centerlines layers. In the month of May 2012, Akimeka added a process to identify changes to the Street Segment Names which has been included in the chart below. The Address Points and Street Centerlines layer comparative analysis was completed on the updates received from the Hawai‘i County Planning Department on June 18, 2013. Results are as follows:

HAWAII COUNTY Address PointsLayer

Street CenterlinesLayer

# of New Street Segments Added 13

# of Street Segments Removed 0

# of New Addresses Added 86

# of Addresses Removed 2

# of Street Segment Range Changes 6

# of Street Segment Name Changes 6

# of Address Street Name Changes 4

# of Address Street Number Changes 4

Note: Some Address Points have its street name and street number changed at the same time. These are counted as separate actions since these changes are needed to make the layers “9-1-1 capable” for dispatch and response.




# Date Ticket # Description Category Urgency Comments1 06/03/10 225 Verify addresses on Puako Beach Road MSAG - ANI/ALI

DiscrepancyNormal Customer records were researched and update

requests were sent to Sprint via Intrado and Hawaiian Telcom, Inc. (HTI).

Verification of Puako Beach Road addressing information in the GIS database along with the MSAG record information will be compared. MSAG and GIS clean-up process began on October 1, 2012.

Field work was conducted in October 2012 to correct the address number discrepancies on Puako Beach Road. Akimeka submitted TN CRs to HTI via Intrado in 9-1-1Net and the County of Hawai`i Planning department mailed out re-addressing forms to all homeowners, providing the updated 6-digit address numbers.

There are currently 118 TNs in "Referred" status with HTI as of June 27, 2013. The status of these pending TN CRs will be tracked until all TNs are updated to their correct locations.

2 01/14/13 545 Incorrect Address: TN= (808) 327-9712 MSAG - ANI/ALI Discrepancy

Normal Caller information submitted to 9-1-1Net and awaiting TMK verification from Hawaiian Telcom, Inc. (HTI).

TN is still in "Referred" status as of June 27, 2013.




TOTAL 27 25 2 1 1 26 24 0 0 0 0

HAWAII

TOTAL

SERVICE REQUEST CATEGORIES

2013SuggestionsRequest TrainingMSAG911 Map


Suggestions



911 MapDefinitions:

Category


Kauai County E9-1-1 Status Report June 1, 2013 – June 30, 2013

Kauai County Page 1 of 11 June 2013

PSAP Operations



KAUAI 3,165 959 30.3% 2,206 69.7%





to Total

DecemberNovemberOctoberSeptemberAugustJulyJune 3,165 959 30.3% 2,206 69.7% 0 0.0% 664 21.0%May 3,130 962 30.7% 2,168 69.3% 0 0.0% 622 19.9%April 3,134 919 29.3% 2,215 70.7% 0 0.0% 664 21.2%March 3,356 1,091 32.6% 2,257 67.4% 8 0.2% 800 23.8%February 2,916 926 31.8% 1,990 68.2% 0 0.0% 659 22.6%January 3,178 1,011 31.9% 2,154 68.1% 13 0.4% 640 20.1%

TOTAL YTD 18,879 5,868 31.1% 12,990 68.9% 21 0.1% 4,049 21.4%AVG PER MO 3,147 978 2,165 4 675

AbandonedKAUAI TOTAL PSAP 9-1-1 CALL VOLUME

Wireline Wireless Admin


Notes:

(1) Total call volumes include Administrative calls. (Administrative calls = Calls made between 9-1-1 positions but are not 9-1-1 calls.)

(2) "Abandoned" calls represent the number of incoming 9-1-1 calls for which the caller had hung up before a call-taker answered.

(3) "Abandoned" calls are included in the "Wireline" and "Wireless" counts respectively. The standard CML reports do not provide a break-out of "Abandoned" calls between "Wireline" and "Wireless" calls.







Pass/Fail

06/24/13 AT&T Mobility 6 30 Kauai PSAP/ Akimeka Fail

06/24/13 AT&T Mobility 3 12 Kauai PSAP/ Akimeka Pass

06/24/13 Verizon Wireless 3 9 Kauai PSAP/ Akimeka Pass

Current Month PSAP Operations Activities – June 2013

Weekly (Every Friday from 10:00 a.m. to 12:00 p.m.)


Specific items under discussion for the County of Kauai were:

1) Verified the location for the placement of the Intrado Viper cabinet.

2) Grounding and twist lock requirements are to be completed by July 5, 2013.

3) The dual feeds requirements in the equipment room were verified.

4) The CAT 5 position wiring will be completed by Hawaiian Telcom, Inc. (HTI).


1) The administrative telephone numbers that will be integrated are still under evaluation for the Kauai PSAP.

2) Coordination with the County's CAD and recording vendor for integration.

06/01/13 -- 06/11/13






06/01/13 -- 06/27/13



06/01/13 -- Pending


06/01/13 -- Pending


06/05/13 The State of Hawai‘i PSAPs issued a "NO TESTING" schedule for the remainder of 2013 to the Wireless Service Providers (WSPs) as follows. The "NO TESTING" period was agreed to allow for an uninterrupted period during the Intrado Viper installation. Emergency requests for testing will be addressed on a case-by-case basis. The holiday schedule was also included for reference.


Training/Go Live


Christmas and New

Years Holiday

Hawai‘i 06/26/13 – 07/09/13

08/13/13 – 09/13/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Honolulu Police

07/10/13 – 07/12/13 10/06/13 –

10/25/13 11/25/13 – 11/29/13

12/20/13 – 01/06/14 07/22/13 –

08/02/13

Kauai 07/26/13 – 08/01/13

10/22/13 – 11/29/13

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Maui 01/06/14 – 01/17/14

01/23/14 – 02/21/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

Molokai 01/06/14 – 02/06/14

11/25/13 – 11/29/13

12/20/13 – 01/06/14

06/16/13 -- 06/21/13





PSAP Operations (continued) Open Issues (To be Monitored and Tracked by Akimeka) Updates as of June 30, 2013 are noted below: 04/16/10 Akimeka personnel worked on a flowchart for the Neighbor Island PSAPs to document

the flow of a Call Routing Spreadsheet (CRS) and Testing Validation Worksheet (TVW). It was discovered that different processes exist among the carriers. Akimeka created and submitted for review a DRAFT Call Routing Sheet (CRS) and Testing Validation Worksheet (TVW) process flowchart to the Neighbor Island PSAPs on December 20, 2010.

Update (4/30/11) – Akimeka continued to work on the flowchart and incorporate the feedback received. An updated process flowchart is currently under review within Akimeka. Once approved, it will be shared with the Neighbor Island PSAPs. Update (5/1/11 – 7/31/11) – In progress. Update (8/31/11) – In progress. Personnel updates need to be incorporated. Update (9/1/11 – 11/30/11) – No further updates. Update (12/31/11) – In progress. NENA standards updates are being incorporated. Update (1/31/12 – 06/30/13) – No further updates.




KAUAI 123 5 1 0 3 1 0 14 118 0 60 0 0 0

2013

PSAP TOTAL DeleteCustomer Addresses

Affected


Submitted(a)

ALI TRANSACTIONS

ALI Discrepancy

(ALI-DR) Submitted

(b)

Insert Split

9-1-1NET REQUESTS

MSAG TRANSACTIONS

Total Change Combined


(c)


TN CR ALI-DR


(d)

# ofTransactions

TNsAffected

During the month of June 2013, five (5) 9-1-1Net requests were completed relating to the MSAG database, with fourteen (14) customer ANI/ALI records updated as a direct result. 118 TN CR transactions were submitted to 9-1-1Net for updates and corrections. See attached spreadsheet for a detailed description of changes and additions.

There are sixty (60) TN CRs in Referred status as of June 30, 2013.

Prior to the TN CR functionality, TN CRs were captured as ALI-DRs. Five (5) ALI-DRs in Referred status were reported prior to January 2012 and are not a direct result of a live 9-1-1 call. These records have been in Referred status for over one year and have been closed out. These records will be researched again and TN CRs created as needed when a valid address is identified.




MSAG (continued) Year-to-Date (YTD) Summary – 2013

DecemberNovemberOctoberSeptemberAugustJulyJune 123 5 1 0 3 1 0 14 118 0 60 0 0 0May 44 6 1 0 1 4 0 231 38 0 39 5 0 0April 76 11 1 0 9 0 1 2 65 0 39 5 5 5March 480 17 2 0 10 5 0 3 461 2 102 6 5 5February 16 16 2 0 10 4 0 3 0 0 28 6 5 5January 202 7 1 0 5 1 0 15 195 0 206 11 3 3

TOTAL YTD 941 62 8 0 38 15 1 268 877 2 AVG PER MO 157 10 1 0 6 3 0 45 146 0

TNsAffectedALI-DR


(c)

Split

Customer Addresses

Affected(*)


Total Change Combined

KAUAI

2013 TOTAL Insert


Submitted(a)

ALI Discrepancy

(ALI-DR) Submitted

(b)

9-1-1NET REQUESTS


Delete


(d)

TN CR # of Transactions


(a)

(b)

(c)

(d)









Akimeka GIS Server


06/27/13

06/20/13 Added one (1) address point assigned by the Kauai County Addressing Authority

06/13/13

06/06/13Added two (2) addresses received from the Kauai County Addressing Authority

06/03/13Added one (1) address received from the Kauai County Addressing Authority

Fire Beats 06/12/13 Updated coastlineFire Districts 06/12/13 Updated coastline

06/12/13 Updated coastlineFire Stations

06/14/13 Updated coastlineMajor Roads

06/27/1306/13/13 -- 06/14/13 Updated coastline

Medic Beats 06/12/13 Updated coastlineMedic Districts 06/12/13 Updated coastline

Medic StationsMilepost MarkersPoints of Interest


06/14/13 Updated coastline06/27/13


Police Stations

Schools

Address Points


Fire Response Areas

Police Beats

IncidentResponse Area

KAUAI

Type of Layer Date Loaded Into PSAP GIS Server Other/Remarks

Police Districts

MSAG Communities

(aka Towns)


Emergency Callboxes




accordingly.





Akimeka GIS Server


KAUAI


CRITICAL 9-1-1 PUBLIC SAFETY LAYERS

(Listed Alphabetically)

06/13/13

06/06/13Altered low range on Kakela Makai Dr per the Kauai County Addressing Authority

Trails06/27/13

06/20/13 T-Mobile Annual Audit06/13/13

06/10/13 Per VZW CRS06/27/13

06/20/13 T-Mobile Annual Audit06/13/13

06/10/13 Per VZW CRS

Churches

Gas Stations

Food & Beverage

Hospitals

Lodging

Medical Facilities

Parcels

Parks06/27/13


Post OfficesSubdivisions

AirportsBridges

06/06/13 -- 06/11/13 Edited coastline to fit imagery. This is an ongoing project.

Coastal Names

Communications

Street Centerlines

WSP Cell Towers(Points)


Coastline

Parks Polygon


WSP Cell Sectors(Polygon)



accordingly.





Akimeka GIS Server


KAUAI


DISASTER/HOMELAND SECURITY LAYERS

(Listed Alphabetically)

HarborsHelipadsHydrants

Hydrology Layers

- Dams - Ponds

- Waterfalls


Tsunami Heights


Stands)

SPECIAL REQUESTS


KCC Building Outline

United States National Grid (50K)


Emergency Shelters



Waste Water Plants


(EOC)



accordingly.




Note: The Parcels layer is provided by Kauai County. Akimeka performs edits

on the spatial information of the layer for 9-1-1 purposes. Changes to the attribute table are made when needed. The Parcels layer uploaded to the PSAP GIS Server is intended for 9-1-1 purposes only and should not be disseminated to other county agencies.

Current Month GIS Activities – June 2013 06/28/13 Akimeka prepared and uploaded updated Address Points, IRA, MSAG Communities,

Park Polygons, Police Beats, Police Districts, WSP Cell Sectors, WSP Cell Towers layers and three (3) Geofiles onto the Kauai GeoComm computer.

CAD GIS Upload Process Background Akimeka made all of the necessary corrections to their data and re-submitted the Geofiles to TriTech on November 6, 2012. Charles Leonard reported that he encountered issues while importing the updated Geofiles. Charles will submit these issues to the TriTech product management team and cross functional team for review. Updated data was not loaded onto the Kauai County GeoComm computer due to an issue with the GeoSync Server. Kauai County IT is working with GeoComm to fix the problem. Updates to the GeoComm map will be suspended until further notice. Per Kauai County IT, Garrett Johnson, GeoComm (Dennis Mendoza) is continuing to isolate the problem that prevents a map update to process. The address locator configuration that Geocomm built could possibly be causing the error which is being investigated. Kauai County IT also recently rebuilt a geodatabase from scratch believing that it may be a solution to no avail. Kauai County IT plans to gather all of the associated trouble tickets and summarize the overall picture as to what is going on with GeoComm and will disseminate accordingly. Current Status – June 2013 Kauai County IT continues to work directly with GeoComm and TriTech to correct the multiple issues the Kauai County PSAP is having with both systems. To date, none of these issues have been resolved.

Akimeka copied updated data to the GeoComm computer on April 10, 2013 and April 24, 2013 in order for Kauai County IT to manually load the data on to each PSAP position individually. Updated data was copied to the GeoComm computer on June 28, 2013. Kauai County IT acknowledged receipt of the data and plans to upload the data the following week.




Date Ticket # Description Category Urgency Comments

NONE




TOTAL 2 2 0 0 0 2 2 0 0 0 0

Request TrainingMSAG Suggestions911 Map

SERVICE REQUEST CATEGORIESKAUAI

TOTAL2013


Suggestions



911 MapDefinitions:

Category


state of hawai i enhanced 911...

Documents