For more information, visit our website: www.starting-point.org.uk

Starting Point Customer Satisfaction Survey 2010

The Results - general

Would you recommend Starting Point to others?

Yes - 100%

Giving you all the tools you need for success, under one roof

16.7%

20%

23.3%3.3 %

36.7%

How did you first hear about Starting Point?

Existing Starting Point Group CVSBarking & Dagenham Small Business CentreStarting Point WebsiteOther

How did you find the application process?

56.7%

46.3%

0%

Easy Moderate Difficult

The application form was straight forward and user-friendly to complete.“

“Following the success of our Customer Satisfaction Survey in 2009 we decided to

launch another survey to help us determine how satisfied the new influx of groups at Starting Point are with the services we offer. We used the feedback we received from

the previous survey to improve what we offer and made improvements to our Induction for New Groups, the Starting Point Grant process and we increased the amount of

Networking Events we offer.

We are always looking to improve what we deliver and like to tailor our services to the groups based at Starting Point, therefore we plan to use the feedback from the 2010/11 survey to make further improvements. To enable us to make

comparisons we kept a lot of the questions from the previous survey but included some new questions specifically around networking asking groups to be specific about who they would like to network with. This will ensure we are much more

focussed to meeting the needs of groups based at Starting Point.

Keep a look out for new training courses, seminars and improved networking events at Starting Point over the next few months.

For more information, visit our website: www.starting-point.org.uk

Your experience of Starting PointHow you rate the following:

GoodExcellent

General attitude of staff

73.3 %

23.3%

Hot desk / facilities

GoodExcellent

76.7%

23.3%

0%

Poor

Networking opportunities

0%

23.3% 23.3%

53.3%

Fair Neutral Good Excellent

Starting Point induction

70.0%23.3% 6.7%

Good

Neutral

Excellent

I think the experience is really good and would not look to change anything.

“ ““ The support given was

much more than I expected and I want to say thank you so much for restoring and empowering my life...

“

For more information, visit our website: www.starting-point.org.uk

The grant process

User Forums

Have you spent your grant?

70.6%

29.4%

NoYes

Do you find the User Forum useful?

96.2%Yes

Do you find it beneficial having external representatives attend the User Forum?

Yes 96.4%No 3.6%

Would you like to have more representatives from external organisations visit Starting Point?

No

Yes

3.6%

96.4%

Have you applied for the Starting Point grant?

56.7%

43.3%

No

Yes

Were you satisfied with the grant process?

Yes - 100%

Have you ever attended a User Forum?

73.3%

26.7%No

Yes

For more information, visit our website: www.starting-point.org.uk

in partnership with

For more information about Starting Point, contact:

Corrine HutchesonTel: 020 3288 2111Mob: 07943 827 987Email:mail@starting-point.org.uk

Nicola BrownTel: 020 3288 2100Email: nicola@starting-point.org.uk

16 Pickering Road, Barking, Essex IG11 8PG

More about you...

Wonderful. Fabulous. Amazing.“ “

“Starting Point has helped me develop beyond my own expectations during the past 15 months. I will be staying at as a permanent member as I have enjoyed both staff support and space,and am very grateful for the Starting Point experience.

“

Which of the following best describes your organisation?

Registeredcharity

Socialenterprise

Companylimited byguarantee

Constitutedcommunity

group

Voluntaryorganisation

Communityproject

31%

24.1%

37.9%

10.3%

13.8%

3.4%