sssc prototyping workshop
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TRANSCRIPT
© 100%Open 2011
Workforce of the FuturePrototyping Workshop, 17/18 Sept 2012
10/04/2023 1
April 10, 2023 2© 100%Open 2012Why are we here?
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Collaborative innovation
Longer term thinking
Individuals influencing future policy,
processes and practice
Better outcomes
April 10, 2023 3© 100%Open 2012Objective
At this event we will together agree and develop 5-8 new prototype services that address
some or all of the four big workforce challenges that we identified in the explore phase
20 ideas for the prototypes have been sourced through 100open.ideascale.com.
April 10, 2023 4© 100%Open 2012Four interesting questions
1. How can we demonstrate the difference that social services make?
2. What can social service workers do to better involve communities to prevent problems and find solutions?
3. How do we equip social service workers to provide truly person-centred services?
4. What can be done to work collaboratively with other professions without losing the unique contribution that social services bring?
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© 100%Open 2012April 10, 2023 5Workforce of the FutureCrowdsourcing website
© 100%Open 2012April 10, 2023 6Highly engaged community
• Community of 649 users
• 107 ideas
• 1589 votes
• 680 comments
• 10% of you here today!
© 100%Open 201201/08/2012 7100%Open core process
Explore Extract Enact
Define Interesting Questions, generate many viable ideas Develop the best ideas into investable propositions, form
partnerships
Create prototypes, embark on the route to market
April 10, 2023 8© 100%Open 2012Objective
These prototypes will have the potential to move to the next phase of Workforce of the
Future, in which SSSC and IRISS support project teams to deliver and evaluate pilots
Leading up to another Workforce of the Future event Monday 10th December with the
Minister for Children.
The process will conclude in March 2013 with recommendations for ongoing development.
April 10, 2023 9© 100%Open 2012Prototyping workshop agenda - day 1
10:00 Idea briefing
11:00 Team formation
11:15 User personas
12:30 Lunch
13:30 User persona feedback
14:15 Business case breakout 1
15:00 Coffee break
15:30 Business case breakout 2
17:00 Winning ideas
17:30 Close
April 10, 2023 10© 100%Open 2012Meet Steve!
#workforceotf
http://www.amplified10.com/workforce-of-
the-future/
April 10, 2023 11© 100%Open 2012Idea briefing
April 10, 2023 12© 100%Open 2012Superteam 1 ideas
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Person centred
April 10, 2023 13© 100%Open 2012
Centre person planning- have all
individuals input to the care.
Have a wide group of people input to shape care as they are the people
needing to use the services.
Moragc (n/a)
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April 10, 2023 14© 100%Open 2012 Centre person planning - have all individuals input to the care.
Practical Pioneering Productive
as the care inspectors don’t
concentrate on the practical assistance
it would seem only the paper work in
offices which isn’t what the individual
needs in their home or organisation.
then in the true meaning of center
planning the most important people
would be involved.
then care would meet todays changing
needs .
April 10, 2023 15© 100%Open 2012
Dementia Diary
A short visual recording to allow a reference to the person diagnosed with
Dementia.
Michael Grant (n/a)
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April 10, 2023 16© 100%Open 2012Dementia diary
Practical Pioneering Productive
This can be carried out easily by family
members or a video booth could be set
up either connected with the health
centre or Social Services.
The recordings would greatly improve
dementia training as the effects of the
illness would be seen by staff before
the individual progesses to the later
stages of Dementia.
Providing training on the person and
their life/family history promotes truly
person centred care as it allows carers
to become more empathetic.
April 10, 2023 17© 100%Open 2012
Supervision Matters
Making supervision outcome-focused and person-centred
Joyce Lorimer
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April 10, 2023 18© 100%Open 2012Supervision matters
Practical Pioneering Productive
Supervision must move away from
being an administrative function, this
move should generate new solutions to
problems. No additional time
requirements just a change in focus.
Reinforces the relationship between
practitioners and their line managers
as a learning and development tool
It would encourage and support new
ways of thinking and working. Being
outcome-focused and person-centred
must be at the heart of practice. What
better way to start than in the worker's
supervision?
April 10, 2023 19© 100%Open 2012
Communicate using Skype
Skype would be a good communication tool. Links me to other agencies
within communities
Janis Johnson
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April 10, 2023 20© 100%Open 2012Communicate using Skype
Practical Pioneering Productive
This would be practical because it
would be less time consuming and
would provide a direct link to other
social service workers who link with
nurseries.
This is not a new idea Skype keeps
people in touch on a daily basis but it
would be pioneering to link agencies
together who work in the heart of the
community.
It is fast and would be more effective if
it links me to a childs health visitor or a
family social worker.
April 10, 2023 21© 100%Open 2012
Link Inductions to the National
Occupational Standards
For Social Care Staff to be inducted in relation to the NOS.
Cherlene O'donnell
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April 10, 2023 22© 100%Open 2012Link Inductions to the National Occupational Standards
Practical Pioneering Productive
To know what’s required from the
onset, be more aware of holistic
approach. See the person and not just
the 'task', to have more knowledge and
more responsibility therefore will feel
more valued.
Create a direct link to the NOS, and
VQ's.It will increase the standard of
care, workers be more reflective. when
they come to do their VQ they will
already practicing to the required
standard.
To give staff clear guidelines on health
and social care values right from the
start of their careers. It will give them a
good knowledge base of the
requirements of the NCS and SSSC
Codes of practice.
April 10, 2023 23© 100%Open 2012Superteam 2 ideas
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Collaborative working
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Develop Skills and Tools to Share Existing
Knowledge Effectively.
Promote SSKS a platform that provides access to and shares many
information and learning materials.
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Lara Burton
April 10, 2023 25© 100%Open 2012Develop Skills and Tools to Share Existing Knowledge Effectively
Practical Pioneering Productive
Develop the skills and understanding of
what resources are available to share
knowledge. Use what we have more
effectively. A pilot project would help
achieve this.
Social service workers also become
knowledge workers.
Join up existing knowledge and
resources more effectively. Sharing
knowledge means we can avoid
duplication and learn from others about
what works.
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Common Degree Modules and Shared
Induction
Foundation modules in professional degree programmes and joint
induction upon qualification.
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Billy Swan
April 10, 2023 27© 100%Open 2012Common Degree Modules and Shared Induction
Practical Pioneering Productive
It would embed key learning with
degree programmes and would support
the integration agenda.
It would be endorsed by regulatory
bodies for different professions and be
a statement of commitment to joint
working.
It would break down perceived barriers
and contribute to a shared
understanding of the role of different
professionals.
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Collaborating with Service Users
Achieving a strengths based, empowering approach through working
collaboratively with service users.
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Calum Strathie/ Surinder Kaur
April 10, 2023 29© 100%Open 2012Collaborating with Service Users
Practical Pioneering Productive
This would not require additional
training or support, but would adapt
what is in place already. It is the
approach that can be changed - learn
from self, each other and the service
user.
This would revise and equalise the
nature of the practitioner/service user
relationship. Places the service user
more centrally and actively in the
change process as partners in change.
If change is the name of the game, and
resistance to change is commonly
experienced by practitioners, we need
to need to consider a truly strengths-
based approach.
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Time Banking
Exchanging learning, expertise and knowledge, in and between agencies
and communities.
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Donald McKinnon
April 10, 2023 31© 100%Open 2012Time Banking
Practical Pioneering Productive
It builds on existing skill, fosters co-
operation and shares and exchanges
learning.
Not common across the sector, can be
applied in local communities.
It harnesses and shares existing skills
in the sector -every hour given can be
exchanged and it builds on co-
operation.
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Integrating the Early Years
Workforce/Recognise skills of Early years
workers
Early years workers to be fully accepted within the social services
workforce /Raise profile of Early years workers and recognise their
contribution to multi-disciplinary working
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Maggie Simpson/Cheryl B
April 10, 2023 33© 100%Open 2012Integrating the Early Years Workforce/Recognise skills of Early years workers
Practical Pioneering Productive
practical as with so many of them you
can’t afford not to integrate them
It would ensure that the skills of these
workers are valued and utilised.
pioneering as it would fully
demonstrate the real extent and value
of the social services workforce
It would contribute to the early years
framework development
productive as they work at the start of
children's lives and need to be fully
recognised to allow for transitions to
other services
Currently the sector is undervalued
April 10, 2023 34© 100%Open 2012Superteam 3 ideas
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Problem prevention
April 10, 2023 35© 100%Open 2012
Online National Electronic Rota System
One stop rota system that can be used throughout the country adhering to
the same national standards
Francis Scott (n/a)
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April 10, 2023 36© 100%Open 2012Online National Electronic Rota System
Practical Pioneering Productive
This problem is endemic within
education, social and health care. It
would free up wasted staff hours to be
used in face to face practical caring.
There are no specific rota systems that
have been recognised as a standard
barer throughout the education and
care sector and could be quality
measured against a national standard.
This will save staff spending hours
compiling and altering rotas using
present, unstandardised rota systems.
April 10, 2023 37© 100%Open 2012
Living wage
Contractual requirement for providers to meet living wage of £7.20 per
hour for social care staff.
marting (n/a)
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April 10, 2023 38© 100%Open 2012Living wage
Practical Pioneering Productive
affords people opportunity to provide
for themselves and their families.
50% of employees feel more willing to
implement changes in working
practices and require fewer
concessions to effect change
This idea lifts many social care
employees out of poverty ,recognise
complexity and commitment of the
workforce, rewarding carers in similar
way as other better paid industries.
independent study of implementing
Living Wage policy found more than
80% of employers believe it had
enhanced quality of work while
absenteeism had fallen by 25%
April 10, 2023 39© 100%Open 2012
Pop up offices
Social Workers should be present and visible within the communities they
serve.
Joyce Lorimer (Wendy Hinnie)
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April 10, 2023 40© 100%Open 2012Pop up offices
Practical Pioneering Productive
May allow better preventative work,
more contact with hard to reach
groups.
Better networking and improved
relationships within communities.
Moving away from large offices that are
removed in every sense from the people
we support.
Puts social workers into places where
people gather and raises the public
profile of an underacknowledged
profession.
April 10, 2023 41© 100%Open 2012
Ask people who use services Ask for feedback and use
it to inform service improvements. It works!
Isobel McCarthy
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April 10, 2023 42© 100%Open 2012Ask people who use services
Practical Pioneering Productive
It can be applied to every service. it is really basic but for some reason
people have stopped doing this. It also
allows front line workforce to recognise
how they can directly influence the
strategic direction.
People's needs and expectations
change. The more we seek and use
feedback to inform developments the
better our services will be.
April 10, 2023 43© 100%Open 2012
Truly preventative approach Research into brain
development and the effects of abuse and neglect. How this can inform
practice.
Suzanne Brander
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April 10, 2023 44© 100%Open 2012Truly preventative approach
Practical Pioneering Productive
It could be part of their PSE sessions
which I understand are part of
curriculum already.
If research informs policy and from this
comes implemented strategies this
could be the key to breaking the cycle
of abuse.
If the knowledge was shared in our
secondary schools young people would
become aware of their responsibilities
in terms of the brain development and
subsequent life chances of their
children.
April 10, 2023 45© 100%Open 2012Superteam 4 ideas
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Demonstrate the difference
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Measurable Outcomes
By all services using measurable outcomes, such as Outcomes Star or any
other similar model.
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claire (n/a)
April 10, 2023 47© 100%Open 2012Measurable outcomes
Practical Pioneering Productive
It is simple, easy to train for staff, easy
for Service Users to access and use and
is demonstrably measurable
Because different teams are trying to
achieve different aspects of change for
the same Service User, this would join
them up!
Everyone would be singing from the
same songsheet, for possibly the first
time, ever! It promotes
multidisciplinary work, is measurable
and owned by the Service Users
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Social Pedagogy - recapture the joy of what
we do?
Training that promotes that relationships are the centre of our profession
and make life rewarding.
10/04/2023 48
Malcolm Christie
April 10, 2023 49© 100%Open 2012Social Pedagogy-recapture the joy of what we do?
Practical Pioneering Productive
It is a hands on approach which shows
and demonstrates that we do not turn
up with a set of keys to work we arrive
to share the young persons 'life space'
giving them the importance they
deserve
It promotes risk, instead of risk
averseness! Questioning modern health
and safety e.g the risks of letting a
child climb a tree are less than the
risks to their development if they don't.
Pedagogy complements other theories,
styles and methods but focuses on
holistic learning, with 'head, heart and
hands'.
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Industry Chartermark
Develop logo to be displayed in care centres illustrating the skilled &
regulated workers in situ.
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Ghael Paterson
April 10, 2023 51© 100%Open 2012Industry Chartermark
Practical Pioneering Productive
Easy for service users to recognise and
be familiar with.
Chartermark in industry use it why not
SSSC.
Pride in practitioners knowing they are
valued.
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Planning support and charting progress in
housing support
Better Futures is a system for measuring individual progress and assists in
demonstrating impact.
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Yvette Burgess
April 10, 2023 53© 100%Open 2012Planning support and charting progress in housing support
Practical Pioneering Productive
Better Futures has already shown itself
to be of practical assistance to services
and those using them.
The range of aspects of life the system
deals with is broad so it can be used
across a wide variety of services and
situations.
The system provides a way for
individuals to set measurable targets
and a straight forward way of charting
change or stability.
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In service days
In service days throughout the year for all social service workers to come
together.
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Marie Ross
April 10, 2023 55© 100%Open 2012In service days
Practical Pioneering Productive
This would be practical because it
would be easy to set up.
All staff within each social service
sector have in service days/or they
should have. But not all social service
workers have certain dates that they all
come together.
An opportunity for all social service
works to work in conjunction with each
other.
April 10, 2023 56© 100%Open 2012
Team formation
Team formation
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April 10, 2023 57© 100%Open 2012
User personas
User personas
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April 10, 2023 58© 100%Open 2012Idea briefing
April 10, 2023 59© 100%Open 2012
Business case breakout
Business case breakout
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April 10, 2023 60© 100%Open 2012Business case breakout
April 10, 2023 61© 100%Open 2012
Winning ideas
Winning ideas
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April 10, 2023 62© 100%Open 2012Prototyping workshop agenda – day 2
9:00 Introduction and recap
9:30 Team formation
10:30 User journeys
12:00 User journey present back
12:30 Lunch
13:30 Prototyping breakout 1
14:30 Coffee break
15:00 Prototyping breakout 2
16:00 Present back and judging
17:00 Close
April 10, 2023 63© 100%Open 2012How we will judge the prototypes
Practical Pioneering Productive
How easy and fast it would it be to implement a
solution to this brief?
How new and different is this approach? Would tackling this brief have a direct effect on
workforce improvement and therefore better
outcomes for service users
Marks out of 10 Marks out of 10 Marks out of 10
© 100%Open 2011
Workforce of the FuturePrototyping Workshop, 17/18 Sept 2012
10/04/2023 64