SRIVATSAN RAMAKRISHNANMobiles: +919789491711,

Email: srivatsan69@gmail.com

Seeking a challenging assignment as…SENIOR / MID-LEVEL MANAGER

Target Sectors: BFSI, NBFC, Consumer Durables, Retail

Professional Brief• A highly proactive and competent MBA professional with an enriching experience of over 20 years with

reputed companies in India. Rock Solid experience in NBFC, Sales and Business Development, LAP, Home loans, Mortgages, Credit and Risk analysis, Alternate Channel Management, Team Management

• Proactive, self-starting individual with high levels of ownership• Possessing valuable insights, keen analysis and team approach to implement best practices, adept at

working in high-pressure environments with strict deadlines and multiple deliverables. • Expert in promoting sales and managing Fast-Paced sales and marketing operations with a Skills that

are particularly effective in Satisfying customers, increasing revenues, and closing Sales., • Adept at incident response planning as well as the investigation of breaches, and assist with

disciplinary and legal matters associated with such breaches as necessary.• Effective communicator & team leader with strong analytical, problem solving & organizational

abilities.• Solid background and training in areas where sales expertise, administration, organization,

interpersonal communication, motivation and management are required. Exceptional ability to enter new environments and produce immediate results through the use of a flexible sales style and practical skills that are easily transported between different industries

Core Competencies• Team Management• Financial Marketing• LAP and Mortgages• Startups & Turnarounds• Sales & BD• Alternate Channel• Collection & Recovery• Digital Marketing• Talent Acquisition• Leadership & Training• Contract Negotiation

Career Highlights

• Conferred USTAAD- The Most Valuable Memento of Achievement From ICICI BANK- Twice for over all Best Performance

• Received Memento of Appreciation for Outstanding Achievement for Team Leadership and Business Achievement- from GE CAPITAL

• Received Memento of Appreciation for Business Excellence from HDB FINANCIAL SERVICES

Education

• MBA- Marketing for working professionals.• BA Corporate Secretaryship from Madras University• Diploma in Systems Management from NIIT• Digital Marketing / Web analytics

Certifications• IELTS (International English Language Testing Skills) from British Council with Band 7 Score• Pursuing CCRA (Certified Credit Research Analyst)- Certified by NISM & AIWMI

Trainings• Leadership Training – GE CAPITAL• Senior Management Training – ICICI BANK

Computer Literacy:

• Excellent knowledge in MS-Excel• Excellent knowledge in MS-Office• Excellent Knowledge in MS-Power Point

Core Competencies / Skills

• Responsible for professionally managing the entire sales cycle, through a Team of Direct Reports and Alternate Channels

• LAP and Mortgages – Sales and Recovery

• Proven Experience in Loss Claim and NPA management

• Ability to gather information, make decisions and drive results

• Proven Experience in Identification, Appointment and Management of Alternate Channels

• Proven Experience in Large Size Team Management

• Excellent communication skills

• Displayed an entrepreneurial spirit and ability to clearly demonstrate products, generating sales growth in a highly competitive market place

• Ability to communicate with all levels of an organization comfortably

• Capability to prioritize and work under pressure in a fast-paced environment

• Entrepreneurial senior executive with proven leadership managing diverse teams and cross-functional communications, and providing motivation and strategic vision.

• Ability to play multiple roles with broad range of both analytical and creative skills in marketing, lead management, sales training, and operations.

• Technically competent in rapidly changing technologies and business strategies that demand attention to detail and strong long-term vision.

• Training, leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

• Energetic team player – ability to work well inside a group

• Flexible individual with an ability to learn quickly

Work Experience / Career Progression

Company: SREI BNP PARIBASDesignation: Senior Manager –Loss Claim ManagementTenure: Sep’14 - till dateJob Purpose: To reduce NPA and to reduce 180+.  Making collection efficiently to ensure that overall GCL and NCL are under control. Managerial Responsibilities:

Handling Strategic & Large ticket size deals, capable of managing a very large portfolio with proven track record in Collection & Recovery.

To formulate policies, processes thus enhancing collection efficiency. Responsible for the formulation and Implementation of Performance Management System, the An-

nual Operating Plan & Target for respective products from collection and recovery perspective. Understanding the Credit policies and norms of Purchased portfolio to develop collection strategy. The Role primarily involves Collection & Recovery from the Strategic / Key accounts, NPA Manage-

ment, Restructuring, improving the Collection efficiency. Setting a clear road map and strategy for Collection & recovery for the assigned territory

Functional Responsibilities:

Primarily function is Collection and Recovery & handling Strategic & Large ticket size deals, capa-ble of managing a very large portfolio with proven track record in Collection & Recovery.

To establish and manage a high quality team, which revolves customer, Grievance, inform organi-zation regarding areas of service - improve and supports quality assurance sustenance.

Tracking the portfolio of assign area and product.  Communicating with the sales team and cus-tomer to collect payment due. Coordinating and liaison with legal team to ensure legal action is initiated as per process and time line

Company: HDB Financial Services Limited (HDFC Group)Designation: Cluster Manager – Sales and RecoveryTenure: Feb’11 – June’14

Company: Hinduja Leyland Finance Designation: Product Manager – Sales and RecoveryTenure: Jun’09 – Feb’11

Company: G E Capital TFS Limited – Sales and RecoveryDesignation: Manager Sales Tenure: Jan’06 – Apr’09

Company: ICICI Bank Limited – Sales and RecoveryDesignation: Assistant Manager (HL)Tenure: Dec’02 – Dec’05

Company: Birla Tyres Limited (Startup)Designation: Depot Manager - Tamilnadu Tenure: Feb’93 – Nov’02

Personal Details

• Date of Birth: 11th Apr 1969• Languages Known: English, Tamil

• Nationality: Indian• Passport No: H2953629; Expiry: 17.05.2019