sri guru sarvabhouma souharda credit co-operative limited

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Sri Guru Sarvabhouma Souharda Credit Co-operative Limited

USER MANUAL

Karnataka Public Lands Corporation Limited

Government of Karnataka

Prepared by

Centre for Smart Governance (CSG)

No. 2A, Hayes Road

Bengaluru - 560025

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Sri Guru Sarvabhouma Souharda Credit Co-operative Limited Claims Submission Web Page:

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LOGIN PAGE:

Follow the following steps to login to application:

a) Select the Centre type

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b) Enter Username, Password and the Captcha.

c) Click on Login button.

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SGS Claim Submission system has two parts:

d) Select Part I – Applicant Identification.

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e) Select Filing by Depositor.

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f) Enter the Customer Code given by SGS limited and click on Fetch Details button.

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g) The details are auto-populated. Click on Capture Photo.

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h) Click on Enable Camera and then click on Capture Photo option (as per criteria mentioned in the below page).

i) Click on Submit.

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j) One should verify the Mobile number fetched from SGS database by clicking on Verify button or can change the Mobile number by clicking on

Change button through OTP based authentication.

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k) Enter the Mobile number and click on Verify button.

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l) Enter the OTP received on your Mobile number and click on Verify button.

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m) After successful verification of Mobile number, the following message is displayed and “Verified” label will be shown in front of the mobile number.

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n) One should verify the PAN fetched from SGS database by clicking on Verify button or can change the PAN by clicking on Change button.

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o) Enter the Full Name as printed on PAN card, DOB, select the gender and click on Submit button.

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p) After successful verification of PAN, the following message is displayed and “Verified” label will be shown in front of the PAN.

q) Name match between PAN and SGS database – Percentage threshold should be 50% and above

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r) One can change the address by clicking on Change button and filling the details mentioned in the below screen.

s) Click on Submit button.

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t) The changed address is displayed in front of the old address field.

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u) The nominee details of the depositor are displayed.

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v) Enter the Bank details (Bank name, Branch name, IFSC, Account holder name, A/C number).

w) Upload front page of passbook / Cancelled Cheque with the name printed on it. Click on the image to view the uploaded document.

x) Click on Submit button.

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y) After submitting, Claim Application Number (CAN) is generated and the following message is displayed.

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Select the Part II – Deposit Details

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a) Enter the Claim Application Number (CAN).

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b) Enter the Mobile number and click on Verify button.

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c) Enter the OTP and click on Verify button.

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d) The following page is displayed with the claimant details submitted in the Part-I along with two options.

e) Select “Do you want to Add / Modify part II – Deposit details?” and click on YES button.

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f) Basic details of the claimant are displayed.

g) Click on “View deposit details”.

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h) Deposit details of the Claimant are displayed.

i) Click on Submit Claim button.

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j) The claimant can check if the details are correct and can validate the amount by clicking on YES or NO option.

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k) Upon clicking on YES option, a pop up is displayed.

l) Click on Choose file to add file and then Upload option. A message is displayed as ‘File uploaded successfully’.

m) Click on view button to view the uploaded document.

n) Click on Finish button.

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o) Select NO option.

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p) Upon clicking on NO option, a pop up is displayed.

q) Select the “Mode of Payment”, enter the Amount and the Cheque / DD / NEFT / RTGS number.

r) Click on Choose file to add file and then Upload option. A message is displayed as ‘File uploaded successfully’.

s) Click on view button to view the uploaded document.

t) Click on Finish button.

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u) Upon submitting the claim, a message is displayed as “Your claim is submitted successfully”.

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For generation of acknowledgement upon submitting the claim, select the option “Do you want to generate an acknowledgement for claim application

(part II should be completed)?

a) Click on YES option.

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Acknowledgement for submission of claims

sri guru sarvabhouma souharda credit co-operative limited

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