Sanjoy Ghosh Sr. Project Manager Contact : +91 8408886631 Email : sanjoyghosh69@yahoo.com

• 18+ years of expertise in Project Management, People Management & IT Service Management including Service Delivery• Handling team of 50plus resources across all domains.• Experience in Performance Management, Resource and asset alloca-tion and Stakeholder Management.• Efficient in communication skills, high commitment to teamwork and in-tercultural competence.

Competences

Priorities : Program Management Project Implementation Operations Management Service Transition People Management IT Service Management Certificates :Prince 2 Certified Agile Scrum Master.Certified Scrum Fundamental.ITIL v3 Foundation CLOUDF PMP (Trained) Agile Scrum Fundamentals (PMI,Trained)

Projects : Infrastructure Data Center Data Center Migrations Education :Diploma in Electronic & Telecommunication Electronics & Telecommunications Technicians Course from City & Guilds Radio and Television Technicians Course from ITI

Areas of Interest : Project & Program Management People Management IT Service Management

Project Experience

Project Management People Management Service Management

Defining SOW to granular level.

Defining Milestones against time-lines.

Risk and Issue Management

Communication Management

Vendor Management

Stake Holder Management

Resource Management

Finance Management

Resource planning and Availability management

Performance Management (PDP/PIP)

Attrition Forecast Analysis

Career Development - L & D

Recruitment & Selection Mentoring & Coaching

SLA / OLA Management - Major Incident / Change Man-agement

Day-to-day Operations Manage-ment

Performance Reporting and Analysis

Service Review Meetings

Escalation Management

Continual Service Improvement

Sanjoy Ghosh WORK EXPERIENCE

Work Experience:Sept. 2013 – Till DateOrganization : AMOS India ( Allianz Group of Company)Role : Sr. Project ManagerResponsibilities.

Working on Transformation Project of AWP for Workplace Services, Service Desk and Onsite support.

Working on IDS Wilshire Migration Project.. Coordinating with different towers in the program to make sure that there are

no gaps in the communication and no repetitive work is done. Taking care of their daily administrative requirement for IT Ops team in Pune

and making sure the team is always at a high spirit to deliver. Part of People Initiative team and the SPOC from Pune office for these

activities. Managing uncertainty, rapid change, ambiguity and unexpected surprises. Closing any unnecessary and unhelpful gaps in projects. Aligning programs with organizational strategy. Handling communication between the project team, stakeholders and senior

IT management. Managing projects from scoping through to a successful delivery. Providing regular project status reports to both internal and external parties. Making sure that junior Program Managers execute and implement their

duties according to the overall plan. Managing program budget and resource allocation. Travelling between different locations. Actively monitoring and evaluating progress against the project’s initial

objectives. Ensuring that the program closes according to required procedures. Involved in staff recruitment, training and development

July, 2010 – Sept. 2013Organization : HP Global Soft Ltd. Role : Project Manager Responsibilities

Handled the transformation projects for SKF Account for HP. Handling all the refresh, Deployment of servers and data center up gradation projects.

Successfully completed Global Program of transforming Bank of America’s Call center users form Nortel environment to Avaya ACM and decommissioning the Nortel PBX.

Successfully completed the Program of deployment of Cisco Telepresence across all the location of Bank of America at APAC and EMEA region.

Successfully completed the Project of infrastructure development between all the Data Center for Bank of America at EMEA region.

Responsible for end to end implementation of project based on the client requirements and keeping the scope, cost and time intact.

Manage & interact with cross functional global teams to get meet the target of date of the project.

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Sanjoy Ghosh WORK EXPERIENCE

Created Project Plans, Risk logs, strategies, working model and Quality model to provide quality services to customers.

Built team of engineers with relevant skills to manage implementations Manage resource, budget, cost of the project, staffing (contingent and regular

resources) , people management etc.

Dec., 2007 - July, 2010:Organization: Tulip Telecom LimitedRole: Project Manager

Responsibilities:- Responsible for End to End of Program. Defining the scope of the project, defining the Roles and Responsibilities and

creating RASI Matrix through discussion with the customer guided by the RFP and PSD to the smallest possible details and getting them recorded.

Identifying the major milestone for the project mapping them with the timelines to get a full prove project plan.

Identifying all the risk and preparing Risk log and review the same at regular intervals

Identifying the all the stake holder of the project and preparing a project communication plan.

Identifying and building a fully motivated resource team for project delivery. Identifying training needs for team members, ensuring that the training are

imparted well ahead to suit the requirement of the project. Ensuring checkpoints and closures are recorded and stored at appropriate

phases of the project. Formulate and establish process according to industry standard for daily

operation with facilities of continuous improvement of process through periodic review and audits.

People Manager for 55 team members.

Feb,2005 – Dec, 2007Organization: Hughes Communication India LimitedRole: Regional Manager (CSG)Responsibilities:-

People manager for 40+ team spread across Eastern India. Responsible for Project and Operations for Eastern India. Responsible for Day To Day Operations. Repeat call analysis along with a team of 4 Territory Managers and preparing

actions plans to eliminate the cause of the problem and ensuring the implementation of the same.

Implementation of project within the given time frame through the network of 8 service partners.

Ensuring high customer satisfaction through high CSAT rating. Exploring the possibilities of improving the deliverables to customer. Vendor Management Setting Career Development path for all the team members by identifying the

required training for each members, setting target and facilitate them to achieve their goal.

Setting of individual goals for performance periodic review and setting uniform grown path within the organization.

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Sanjoy Ghosh WORK EXPERIENCE

Nov,2002 – Feb,2005Organization: Airtel Enterprise, GuwahatiRole: Area Manager- Customer Support GroupResponsibilities:-

People manager for 19+ team spread across North Eastern India. Responsible for Project and Operations for North Eastern India. Responsible for Day To Day Operations. Repeat call analysis along with the team preparing actions plans to eliminate

the cause of the problem and ensuring the implementation of the same. Implementation of project within the given time frame through the network

of 3 service partners. Ensuring high customer satisfaction through high CSAT rating. Exploring the possibilities of improving the deliverables to customer. Vendor Management Setting Career Development path for all the team members by identifying the

required training for each members, setting target and facilitate them to achieve their goal.

Setting of individual goals for performance periodic review and setting uniform grown path within the organization.

Oct.,1997 – Nov,2002Organization: HCL Enterprise Limited( Former HCL Comnet Limited.)Role: Sr. Eng. WAN Support GroupResponsibilities:-

Responsibility for the team of 15 Technical Support Engineers. Responsibility includes maintaining of 99.98% up time for the customer

network and planning for regular maintenance. Taking every possible step to meet 100% SLA of the customer.

Taking proactive measures to ensure that SLA’s are meeting for the customer in all respect.

Training new members in the team and guiding them to become a active contributor in the team.

Maintaining a high moral of implementation team so that they are ever ready to deploy all the project with the parameters laid down. Maintaining high level of customer satisfaction through customer interaction and feedback.

Aug. 1995 – Oct. 1997Organization: Modi GBC LimitedRole: Customer ExecutiveResponsibilities:-

Collection of annual maintenance contract from existing customer.. After sales service for office automation products. Giving Demo to the customer for the automation products.

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KEY SKILLS AND COMPETENCIES

Program Management Ability to break down complex problems into simple concepts. Experience managing large highly visible programs. Knowledge of outsourcing methodologies and operating models. Experience of Network maintenance, and server installation and maintenance. Strong Project Management, organizational and time management skills.

Personal Strong communication, networking and influencing skills. Highly enthusiastic with a positive and team-oriented attitude. Ability to work under pressure to tight deadlines.

Permanent Address:-E#306, ITTINA MAHAVEERA, ELECTRONIC CITY,

Neeladri Nagar, Bangalore – 560100.

Contact Number :- +918408886631/+919591135088

Present Address:-

Flat no. 904, Prime, Cosmos,

Magarpatta city, Harapsar

Pune 411013

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