sr. head, purchase & stores - isro · 7 dvd slim dvd-rw sata drive or better 8 ethernet ports...

भारत सरकार

अतं�रक �वभाग

अतं�रक उपयोग क� �(इसरो) आंबावाड� �वसतार पप.ओ.

अहमदाबाद – 380 015 (भारत)

दरूभाषः +91-79-2691 3051/98

फैकस नं. : +91-79-2691 5835/02/48

Government of India

Department of Space

SPACE APPLICATIONS CENTRE (ISRO) Ambawadi Vistar P.O.

Ahmedabad – 380 015 (INDIA)

Telephone : +91-79 – 2691 3051/98

Fax No. : +91-79 – 2691 5835 / 02 /48 Email: [email protected]

Date: 19-02-2016

ईओआई सूचना सं.: सैक / ईओआई / 06 / 2015-16 EOI Notice No.: SAC / EOI / 06 / 2015-16

भारत के रा�पित के िलए और उनक� ओर से, व�र. �धान, �य एवं भंडार,अतं�रक उपयोग क� �, अहमदाबाद , िनमनिलल�त के िलए इच छ् क भारतपय �व�ेता से अिभभिच क� अिभिय�्

(ईओआई) आमं��त करते ह�। For and on behalf of the President of India, Sr. Head, Purchase & Stores, Space Applications Centre, Ahmedabad invites Expression of Interest (EOI) from interested Indian vendors for the following.

सलंक् �ववरण Brief Description

िनयत ितिथ (अपरा� 3 बजे तक) Due Date (Up to 3:00 pm)

Server, Desktop and Workstation Cloud 09-03-2016

कृपया अपने �वसततृ ��यछतर मोहरबंद िलफाफे म� िनयत ितिथ 09-03-2016 (15.00 Hrs. IST) तक या इससे पूवर अधोहसताकर� को भेज�। Please submit detailed response to the undersigned on or before due date 09-03-2016 (15.00 Hrs. IST) in sealed cover.

व�र.�धान, �य एवं भंडार Sr. Head, Purchase & Stores

1

Expression of Interest for

Server, Desktop and Workstation Cloud

Space Applications Centre Indian Space Research Organization

Department of Space, GOI Ambawadi Vistar PO Ahmedabad 380015

2

This Page is deliberately left blank.

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Introduction

Space Applications Centre (SAC) plays vital role in space technology development

and applications. Scientists and Engineers need the help from state of art IT

technology to perform their day to day work effectively and efficiently. SAC is

planning to use Cloud Technology for effective IT resource management with ease of

use.

The implementation will be carried out in the phased manner. In the first phase, we

are planning to implement

1. Server Cloud

2. Desktop and Workstation Cloud

For that, two Requests for Proposals (RFPs) are prepared that mention requirements

as well as requirement specifications. Both RFPs are included with this Exploration

of Interest (EOI).

The RFPs provide the minimum required specifications for the proposed

solution/infrastructure. If vendor feels that any of specification is inadequate, they

can add on with remarks and supporting document.

Note:

Though EOI is single, the vendors may submit their interest along with the

technical proposal for either or both RFPs.

No commercial offer should be provided with this EOI.

Vendor should provide their expression of Interest along with the technical proposal.

The technical proposal should be complete in nature and as per the format requested

in the RFPs. It should include the complete details like compliance with

specifications, make, model, version, datasheet, supportive documents etc. Incomplete

proposals will be rejected.

In this EOI, we are looking forward to the interested vendors who have sufficient

experience in installation, commissioning and providing operational support for such

infrastructure. As an outcome of this EOI we will finalize the qualified interested

vendors and raise limited tender for procurement. The Vendors will be qualified based

on the proposed solution strength, vendor strength, Original Equipment Manufacturer

(OEM) strength and the compliance and qualification criteria mentioned in the

respective RFPs.

SAC reserve the rights to procure partial or complete solution of the RFP. Rights to

decide appropriate solution and qualified vendors for the given RFP are also reserved

with SAC.

The RFPs of Server Cloud and Desktop & Workstation Cloud are as attached.

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5

REQUEST FOR PROPOSAL

For

VMware-based Server Cloud

1.0 Introduction

SAC provides various types of IT services like Web, FTP, and Anti-virus updating

etc. to their employees on Intranet. At present, 2 physical servers are deployed in

High Availability (HA) mode to provide an individual service with due quality of

service. SAC wants to migrate to state of the art Cloud infrastructure in a phase

manner.

In the phase 1, we would like to implement the 2 VMware-based Server

Virtualizations under the umbrella of Platform as a service.

1. For 15 IT services on Intranet

2. For 10 IT services on DMZ

For the purpose, we are seeking proposals from the vendors who have sufficient

experience in installation, commissioning and providing operational support for such

infrastructure. In this RFP, we have provided information for items which SAC

already has. Any other item required to complete the solution should be explicitly

mentioned in technical offer.

Note: Apart from the one time procurement item list, this RFP also includes Rate

Contract for 3 years to scale up this solution based on the future need.

The requirement specifications are as provided below.

2.0 Requirement Specifications

Following are the minimum required specifications for the proposed

solution/infrastructure. If vendor feels that any of specification is inadequate, they

can add on with remarks and supporting document.

Vendors should confirm compliance with each of the specifications/ in the respective

columns with documentation to support the same.

2.01 Specifications for Servers

Sr. No

Item Description Qty Compliance

(Yes/No) Remarks (If Any)

2U Rackmount server (Dell, SGI, Oracle, HP, Lenovo, CISCO, Fujitsu, Supermicro)

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1 Processor Minimum 2 x 64 bit 12 Core, Intel Xeon E5-2670 v3 series 2.3GHz CPU or better.

6

2 Memory At-least 128 GB ECC DDR4 RDIMM supports up to 768GB or more DDR4 or better, 24 DIMM slots minimum

3

Chipset Intel® C612 Chipset

or better 4 SAS controller 12 Gb SAS/SATA

RAID: RAID 0, 1, 10 Better support

5 Hard Disk 2 x Enterprise 300GB SAS 6Gb/s 10K RPM or Better hot swappable hard disks with, in RAID-1. upgradable to 10 nos. of HDDs or Better

6 Drive Bays 8 or more nos. of Hot-

swap SAS / SATA HDD trays.

7 DVD Slim DVD-RW SATA Drive or Better

8 Ethernet Ports Minimum Eight Nos. of Gigabit Ethernet (on each server) -1000 Mbps ports. For data sharing should have capability of link aggregation, Ethernet trunking, Fail –safe networking. Should support 10GbE and QDR IB or better

9 FC HBA At-least Dual port

8Gb FC HBA compatible with quoted with SAN Storage or better.

10 Expansion Slot At-least 2 x PCI-E 3.0

(x16) Full-height, 2 x PCI-E 3.0 (x8) Full-height & 2 x PCI-E 3.0 (x8) Low-profile Slot or better

11 Ports Min. 4 x USB 2.0 and

2 x USB 3.0 ports total, 1 x VGA port

12 Front Panel At-least Power On/Off button, Power status LED, Hard drive activity LED, Network activity LEDs, or more indicators

7

13 Management Browser /GUI based remote management software, Integrated, Support for Intelligent Platform Management Interface v.2.0, IPMI 2.0 with Dedicated LAN, virtual media over LAN and KVM-over-LAN support

14 Power

Supply/Fans Redundant Hot Pluggable 750W Platinum Certified, single phase 100V-240V Power Supply and N+1 Redundant hot-swap dual motor FAN

15 Operating

systems support

Microsoft Windows Server 2012 R2, 2012 and 2008 R2, Red Hat Enterprise Linux 6 and 7, SUSE Linux Enterprise Server 11, VMware vSphere (ESXi)

16 Documentation softcopy

documentation of Hardware and OS feature

17 Operating Environment / Compliance

FCC/UL Compliant, Operating Temperature: 5°C to 40°C or better Non-operating Temperature: 5°C to 45°C or better Operating Relative Humidity: 8% to 85% (non-condensing) or better. Non-operating Relative Humidity: 8% to 85% (non-condensing) or better

18 Cables and

accessories Vender should supply required Fiber, copper cables and Rack mounting accessories to integrate entire solution at our Site.

19 Warranty 3 Years

comprehensive onsite 24X7 warranty

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2.02 Specification for SAN Storage

Sr. No.

Parameters Description Qty Compliance


SAN Storage (EMC, Netapp, HP, Dell, Lenovo, IBM, Hitachi, Oracle, Fujitsu, Super micro)

2

1

Storage Architecture

The architecture should allow modular upgrades for investment protection. The system must support dual-ported 6Gbps SAS Disk Drives (Latest Drive interface) and SATA or NL-SAS Disk Drives (latest Drive interface).

2

Storage Controller

System to have minimum Two controllers with NSPoF Architecture (NO single point of failure architecture). Each controller to have 64-bit multi-core CPU.

3

Storage Cache / System Memory

The system should have a minimum of 24 GB of DRAM cache memory across dual active controllers. The DRAM cache should be upgradeable up to 32GB or more with controller upgrade In addition it should support use of SSD/Flash drives

4

Front-end Ports Configured

Storage System to have minimum 8 x 8Gbps FC ports across controller.

5

Back-end Disk Ports

Storage System should have 4* 6Gbps SAS Drive ports interface (latest technology

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drive connectivity interface).

6

Storage Capacity Configured

System should be configured with 13TB useable capacity in RAID-5 or Better using minimum 24 x 900 GB 10K RPM or better drives based on 6Gbps or more SAS Disks in 4D+1P Raid configurations and 1 global hot spare. System should support minimum 75 drives in the same chassis and should be upgradeable to 200+ drives with controller upgrade with Data in place

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Disk Support System should support 10K rpm, 15K rpm, 6Gbps SAS or better Disks. System should also support 7200 rpm SATA II or 7200 rpm NL-SAS (Nearline SAS) or better Disk Drives. System should also support SSD/Flash Drives.

8

Global Hot Spare

System should have the capability to designate global hot spares that can be automatically be used to replace a failed drive anywhere in the system. Storage system should be configured with required Global Hot-spares for the different type and no. of disks configured, as per the system architecture best practices.

10

9

RAID Support

Should support RAID 5, 6, and 1+0. (Hardware based RAID)

10

Storage Array Management

Easy to use GUI based and web enabled administration interface for configuration, storage management. The storage management to have an option to provide storage management related information/function in the form of Dashboard e.g. the storage capacity utilization with respect to host/application or file system and free capacity available etc.

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Snapshots and Full Copy (Snap Clone)

The Storage array should support controller based functionality for pointer based snap copies as well as full physical copies.

12 Thin Provisioning

Offered Storage System to have Thin Provisioning

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Subsystem based striping

Most applications benefit from striping across multiple spindles. The array must support subsystem based striping across for enhanced performance. This should be inbuilt into the storage and should not require any host based volume manager.

14

Disaster Recovery / Replication Support

Storage array should support long distance data replication, if

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required through optional software license.

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SAN Switches

Redundant switches with min 8 x 8Gb Active FC ports per Switch.

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Licenses All licenses required for smooth functioning should be perpetual in nature and integrated as part of system

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Warranty and Support

3 Years 24 x 7 onsite comprehensive warranty for hardware and software

2.03 Specifications for Server Rack

Vendor should quote to accommodate complete proposed solution. The rack should be equal or better than the following specification.

Sr. No.

Product Description Qty Compliance (Yes/No)

Remarks (If any)

1 Standard 600 mm x 1070mm 42U usable rack from HP, DELL, President, Lenovo, Rital, APC, Fujitsu, Supermicro manufacturers. EIA-310 standard, Lockable and removable doors with side panels. Detachable stabilization, feet Leveling, computer grade ventilation, proper grounding, adjustable mounting depth, fully assembled, door open 180 degree, powder coated, cold rolled steel, perforated front and rear locable doors. Rear door should split door, Equipment mounting hardware, cable manager with cable management accessories, caster with foot operated breaks, 2 power distribution units with 20 outlet each, power cords for all power distribution points, 8 port USB KVM Switch with 8 qty of KVM Cables with 1U rack mount 17” LCD/LED console, Required Accessories.

2

2.04 Specification for VMware Virtualization Software

Sr. No.

Product Description Qty Compliance (Yes/No)

Remarks (If any)

1 VMware vSphere 6 Enterprise or better with Operations Management for 1 processor

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12

2 Support/Subscription for VMware vSphere 6 Enterprise with Operations Management for 1 processor for 1 year. Technical Support 24 Hour Support – 7 days a week.

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3 VMware vCenter Server 6 Standard for vSphere 6 or better

2

4 Support/Subscription for VMware vCenter Server 6 Standard for vSphere 6 or better) for 1 Years. Technical Support, 24 Hour Support – 7 days a week.

2

2.05 Specification for Microsoft Windows Server

Product Name Product Description Qty Compliance

(Yes/No) Remarks (If any)

Microsoft server license

Microsoft Windows Server 2012 R2 Standard (2 Processor, 2 VM editions)

2

3.0 Installation and Commissioning

Sr. No.

Statement Compliance


1 Vendor should provide turnkey solution that includes installation, configuration and integration of Servers, SAN storage, Rack, Network Switch, Backup Solution, OS and VMware software at SAC Ahmedabad with no single point of failure.

2 Vender should also convert our physical machines to virtual machines on Vmware hypervisor on quoted Servers and storage

3 Vendor should make the system operational

4 SAC will provide DLink network switches, model no. DGS-3120-48TC in 4 numbers for the above solution. In case, the vendor feels the above switches will not work for the requested server virtualization infrastructure, vendor shall submit appropriate justification for the same and include quotation for network switch proposed by them with complete specification.

5 SAC will provide DAS Storage for Backup. The Make and model is Dell PowerVault MD3000i, 7 TB usable storage capacities (13X750GB SATA 7.2K RPM). SAC has no separate

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backup software available for virtualization environment. As VMware product has built in backup software, vendor should use that.

6 Delivery within 8 weeks from date of purchase order, Installation and commissioning should be carried out within 2 months or earlier from date of delivery. After installation and data migration, first phase of Acceptance Test will be completed by SAC committee. The system will then be tested in real environment and during which performance will be observed. Vendor will need to carry out tuning on performance test. Final acceptance decision will be taken based on the tuned performance test.

7 Upgrades to new versions released should be implemented during Warranty and AMC.

8 New version should be operationalized at SAC preferably within 10 days and maximum of 30 days from an operationally stable release.

9 Notification about the new released versions (Alpha, Beta and final) should be intimated to SAC immediately after release date.

4.0 Operational Requirements

Sr. No.

Statement Compliance (Yes/No)

Remarks (If Any)

1 For one year from ATP completion, onsite operation, maintenance and administration support should be provided by a certified expert engineer.

2 During warranty and AMC, Operational issue should be resolved within 6 hours from the time of reporting. Supplied hardware and software warranty as well as AMC should have back to back Original Equipment Manufacturer

(OEM) support. Bidder should submit the required documents from respective OEM. Note: Its mechanism should be clearly defined in technical.

3 As per ISRO policy, remote access to any device (hardware or software) connected on intranet (that is SACNET) network will not be permitted. To address the same, qualified person should visit SAC campus for required deployment.

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5.0 Terms and Conditions

Sr. No.


Remarks (If any)

1 If required, vendor may be invited for presentation of proposed solution and demonstration of the proposed solution at SAC on NCNC (No Cost No commitment) basis.

2 Bidders shall submit technical offers complete in all respects. No queries shall be entertained after submission of tenders. Incomplete offers shall be summarily rejected. Vendor may send queries to SAC purchase department through eMail within 10 days from the date of publication of the tender.

3 Any anticipated problem or prerequisites should be clearly mentioned in the technical quotation. If it calls for procurement of any component (hardware or software), it should be mentioned in technical offer.

4 Vendor must find out solution for any problem arising during the warranty period without any cost implications to SAC.

5 Vendor should submit supporting documents w.r.t. the offered solution giving all technical details.

6 Vendor must not quote items which are declared ‘end of sale’ by OEM in next 3 years.

7 Technical offer should contain make, model and datasheets of all the components of the solution offered.

8 SAC reserved rights to procure the complete or partial solution

6.0 Training and Documents

Sr. No.



1 Training should be provided to Administrator, IT team and Operators for day to day system administration and operations for supplied solution minimum 3 days at SAC.

2 Offline softcopy of manual should be made available to Administrator, IT Team and operators.

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7.0 Warranty and AMC

Sr. No.


Remarks (If any)

1 Vendor should provide 3 years comprehensive onsite warranty for server, SAN Storage and Rack and 1 year Support/Subscription for VMware software products and OS. The warranty will start from the date of successful Acceptance Testing and operationalization at SAC. During the warranty period, vendor is required to install upgrades, new releases and handle the faults/problems at no extra cost.

2 In case of the hard disk failure, Vendor should replace it. Faulty hard disk will not be returned.

3 Supplied hardware and software warranty as well as AMC should have back to back OEM support. Bidder should submit the required documents from respective OEM

4 In case warranty support found unsatisfactory, penalty will be recovered from the vendor @10% of the total product cost per annum (calculated on pro-rata basis for the remaining warranty period from PBG.

5 Vendor must quote for additional 24 months AMC support for supplied hardware (post warranty). SAC reserves

right to use the same at own discretion.

6 Vendor must quote for additional 24 months Production Support/Subscription for virtualization software. SAC reserves right to use the

same at own discretion.

8.0 Qualification Criteria

Note: Original Equipment Manufacturer (OEM) refers to all the items referred in Bill of Materials mentioned in Annexure 1.

8.1 Solution Qualification Criteria

Sr. No.


Remarks (If any)

1 Offered solution should meet all the requirements given in section 2 to 8.

8.2 Vendor qualification

Sr. No.


Remarks (If any)

1 Should have support center within 40 Kilometer radius from SAC.

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2 Turnover of the Vendor should be at least 30% of the proposed quoted value including taxes. Vendor should submit document that mention the Vendor turnover of last 3 years.

3 Should be authorized partner of the offered solution. Should submit valid Manufacturer Authorization Form (MAF) from OEM.

4 Should have minimum 2 certified expert engineers (in virtualization) for the offered solution to carry out installation & maintenance and to meet subsequent Operational Requirements.

5 Certificate from OEM for seamless support during the complete warranty period and AMC for proposed solution mentioning SAC purchase EOI tender reference number

8.3 OEMs qualification

Sr. No.


Remarks (If any)

1 Supplied hardware (Server, Storage etc.) should be Virtualization compliant.

2 Vendor should provide the documentary proof of OEMs qualification criteria.

9.0 EOI Submission Model

Vendor should submit the offer in sealed covers

(a) Expression of Interest Letter (b) Technical offer with terms and conditions

a. Vendor should submit a letter explicitly mentioning their expression of interest in participating in the project duly signed with office stamp.

b. Technical offer should cover i. Architecture, deployment, interface with all components, data

flow diagram among various components, data communication, existing data migration, installation & commissioning model, etc for offered solution.

ii. Supporting documents qualifying OEM and Solution Provider. iii. Vendors should submit their compliance (Yes/No) with each of

the specification in above from section 2.0 to 8.0.in the respective column. Any special remark may be provided. If better specification is provided then corresponding documentary proof should be attached.

iv. Vendor’s designated personnel should put signature with stamp on each page.

v. Complete masked Bill of material (un-priced BoM). vi. Technical & commercial terms and conditions if any from

vendor. 10.0 List of Deliverables Expected Bill of Material without price given in Annexure – 1 for Server Cloud below.

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Annexure – I for Server Cloud: Bill of Material (BOM without price)

a. One Time Procurement

b. Rate Contract for 3 years

Sr. No.

Item

1 Servers (as specified in Ref. 2.01)

2 SAN Storage (as specified in Ref. 2.02)

3 Server Rack (as specified in Ref. 2.03)

4 VMware Virtualization Software (as specified in Ref. 2.04)

5 Microsoft Windows Server (as specified in Ref. 2.05)

6 Any other item (if required for offered solution)

Sr. No. Item Minimum

No. of

units

1 Server (Ref. 2.01) 1

2 Compatible 900 GB SAS, 10K RPM HDD for adding in above SAN Storage (Ref. 2.02)

1

3 Compatible enclosure with 5 x 900 GB SAS 10K RPM HDD with required cables for adding in above SAN Storage (Ref. 2.02)

1

4 Server Rack (as specified in Ref. 2.03) 1

5 VMware vSphere: (a) VMware vSphere 6 Enterprise or better with

Operations Management for 1 processor and (b) Support/Subscription for VMware vSphere 6

Enterprise with Operations Management for 1 processor for 1 year. Technical Support 24 Hour Support – 7 days a week

(We will work out for the cost as per the no. processor required to augment) (Ref. 2.04)

1

6 Microsoft Windows Server (Ref. 2.05) 1

7 Additional 24 months Production Support/Subscription for virtualization software (Ref. 2.04)

1

8 Additional 24 months AMC support for supplied hardware (post warranty).

1

9 Any other item (Ref. BOM, Section a, Item no. 6)

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19

REQUEST FOR PROPOSAL

For

Desktop and Workstation Cloud

1 Introduction

SAC wants to establish private Desktop Cloud Infrastructure which will be accessed

through thin clients over its private Network (SACNET).

1.01 Background

At present, SAC end users are already using HP thin clients to access Internet via

UTM appliance. The thin clients model no are HP t505 and HP t620. Windows-7 OS

is installed on both the thin clients. Users are given centralized downloading area

through Microsoft AD on SAC Internet LAN. The downloaded data is copied from

there to SACNET Microsoft AD. It takes place automatically using our proprietary

solution as SAC Internet LAN and SACNET are not connected to each other as per

the organization policy. Users map the SACNET AD folder on their existing desktop

machine and access the downloaded data.

The same thin clients will be used to access Desktop and Workstation Cloud on

SACNET as well as the Internet through Internet LAN using toggle switch

mechanism to switch between SACNET and Internet LAN.

1.02 Desktop Cloud

In the current model, each user has his own physical desktop machine at his location

with standard configuration and software. The complete responsibility of

administration and management of that desktop along with the data is currently lying

with the user.

SAC want to migrate to the state of the art Desktop Cloud infrastructure in phased

manner. In this model, the IT team will provision the Virtual Desktop to the user from

the central pool with standard configuration & software and offer Desktop as service.

User will connect to Intranet Desktop Cloud through his thin client (as per details

given above). Data will be stored and backup up at the central place in a secured

manner. IT team will administer and manage the Desktop Cloud infrastructure along

with the data.

1.03 Workstation Cloud

SAC has various specialized workstations having costly licensed software installed on

it. At present, it can be accessed only from their physical location.

SAC wants that Workstation Administrator can publish his workstation to a central

location and other uses can discover it. Interested users can request to the workstation

administrator. Once the request is approved the user may use the workstation from

remote using his thin client through SACNET. The IT team should able to generate

report on the workstation usage.

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1.04 Proposal for Phase-1

In the phase 1, SAC plans to implement Desktop as a service for 900 users and

workstation as a service for 15 workstations.

The Desktop as a service for 900 users is further planned in 3 sub-phases. In phase

1.1, it will be implemented for 300 Users. Based on the experience phase 1.1,

acceptance by end users and demand, phase 1.2 will be implemented for another 300

users. Based on the experience phase 1.2, acceptance by end user and demand phase

1.3 will be implemented for another 300 users.

So the tendering will be done for 900 Desktop users however the first procurement

will take place for 300 users only.

The virtualization software solution should support following Desktop Virtualization

Models.

1. Full Virtual Desktop Infrastructure (VDI)

2. Full Server-based Non-Shared Desktop

3. Full Server-based Shared Desktop

4. Hybrid Server-based Non-Shared Desktop and Shared Desktop

5. Hybrid Full VDI, Server-based Non-Shared Desktop and Shared Desktop

In phase 1, SAC will adopt Hybrid Desktop Virtualization Model no 5. Bifurcation of

user will be as follows:

Full VDI (5%),

Server-based Non-Shared Desktop (45%) and

Server-based Shared Desktop (50%).

End user expects the following environment:

Latest windows OS

MS Office

Open Office

Latest version of Microsoft browser, Firefox, Chrome.

Adobe PDF Professional

Useful Media players

Other general purpose software

Vendor is expected to address the above in its technical proposal. Vendor should give

exact details about end user performance parameters like CPU cycle allocation,

Memory allocation, Disk space allocation, etc for 300 users by offered technical

solution on Hardware demanded by SAC. The technical offer should give clear

justification of arrived parameter by mean of sizing calculations, solution overheads,

etc. 1.05 Scalability

Apart from the one time procurement item list, this RFP also includes Rate Contract

for 3 years to scale up this solution for phase 1 as well as phase 2.

If Phase-1 is successful, SAC aims to scale the solution up to 1800 users using the

rate contract. Hence, vendors are requested to provide complete offer by means of rate

contract. Although SAC is asking for 3 times supply for 300 users, technical

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comparison will be carried out for 1800 users. SAC confirms procuring phase 1.1 and

reserve rights for procuring additional virtual desktop infrastructure based on the

requirements, implementation experience and user acceptance. SACNET has 1Gbps connectivity between end user points and Data Centre which can

be used for the solution. SAC cloud infrastructure will be completely private i.e. on

Intranet. This infrastructure will not have Internet connectivity by any means.

For this, we are seeking the proposal from the vendors who have experience in

installation, commissioning and providing operational support for such infrastructure.

In this RFP, we have provided information for items which SAC already has. Any

other item required to complete the solution should be explicitly mentioned in

technical offer.

The minimum requirement specifications are as below.

2 Requirement Specifications for 300 Desktop with scalability

Following are the minimum requirement specifications worked out for 300 Desktop

users. If vendor feels that any of specification is inadequate, they can add on with

remarks and supporting document.

Vendors should confirm compliance with each of the specifications/ in the respective

columns with documentation to support the same.

2.01 Specifications for Servers

Item Qty

2U Rack mount server (Dell, SGI, Oracle, HP, Lenovo, CISCO, Fujitsu, Supermicro)

4

Sr.No Item Specifications Compliance


1 Processor Minimum 2 x 64 bit 12 Core, Intel Xeon E5-2690v3 series 2.6GHz CPU or better.

2 Memory At-least 384 GB ECC DDR4 RDIMM supports up to 768GB or more DDR4 or better, 24 DIMM slots minimum

3 Chipset Intel® C612 Chipset or better

4 SAS controller 12 Gb SAS/SATA RAID: RAID 0, 1, 10 Better support

5 Hard Disk 2 x Enterprise 300 GB SAS HDD or Better hot swappable hard disks

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6 Drive Bays 8 or more nos. of Hot-swap SAS / SATA HDD trays.

7 DVD DVD-RW SATA Drive or Better

8 Ethernet Ports Minimum Two Nos. of Gigabit Ethernet (on each server) -1000 Mbps ports and 2 x 10GbE ports. For data sharing should have capability of link aggregation, Ethernet trunking, Fail -safe networking.

9 FC HBA Dual port 8Gb FC HBA compatible with quoted Storage.

10 Expansion Slot At-least 2 x PCI-E 3.0 (x16) Full-height, 2 x PCI-E 3.0 (x8) Full-height & 2 x PCI-E 3.0 (x8) Low-profile Slot or better

11 Ports Min. 4 x USB 2.0 and 2 x USB 3.0 ports total, 1 x VGA port

12 Front Panel At-least Power On/Off button, Power status LED, Hard drive activity LED, Network activity LEDs, or more indicators

13 Management Browser /GUI based remote management software, Integrated, Support for Intelligent Platform Management Interface v.2.0, IPMI 2.0 with Dedicated LAN, virtual media over LAN and KVM-over-LAN support

14 Power Supply/Fans

Redundant Hot Pluggable min 750W Platinum Certified, single phase 100V-240V Power Supply and N+1 Redundant hot-swap dual motor FAN

23

15 Operating systems support

Microsoft Windows Server 2012 R2, 2012 and 2008 R2, Red Hat Enterprise Linux 6 and 7, SUSE Linux Enterprise Server 11, VMware vSphere (ESXi)

16 Documentation softcopy documentation of Hardware and OS feature

17 Operating Environment / Compliance

FCC/UL Compliant, Operating Temperature: 5°C to 40°C or better Non-operating Temperature: 5°C to 45°C or better Operating Relative Humidity: 8% to 85% (non-condensing) or better, Non-operating Relative Humidity: 8% to 85% (non-condensing) or better

18 Cables and accessories

Vender should supply required Fiber, copper cables and Rack mounting accessories to integrate entire solution at our Site.

20 Operating System

Vender should quote required Server Operating System, Client Licenses for complete solution.

21 Warranty 3 Years comprehensive onsite 24X7 warranty

2.02 Specification for SAN Unified Storage

Item Qty

Unified Storage (EMC, Netapp, HP, Dell, Lenovo, IBM, Hitachi, Oracle, Fujitsu, Super micro)

1

24

Sr.No Specifications Compliance (Yes/No)

Remarks

1 Storage Architecture: - Storage System with NSPoF (No single point of failure) Architecture. It should be preferred to have the Storage being quoted as Unified (NAS & SAN) as an integrated offering. The architecture should allow modular upgrades of hardware and software for investment protection. The system must support dual-ported 6Gbps SAS Disk Drives or better and SATA/ NL-SAS Disk Drives/ Solid State Flash Drives.

2 Storage System - Storage should be a unified system with single management console for block & file environment management.

3 Operating System - The storage should have its own operating system & should not have any Windows base for SAN as well as for NAS environment. Bidders have to mention the name & version of the storage operating system in their technical bid.

4 Storage Controller: - System to have dedicated Two controllers with NSPoF Architecture (No single point of failure architecture) for SAN and NAS each. The controllers should be active-active such that a single LUN is accessible by both the controllers at the same time.

5 Storage Cache / System Memory: - The system should have a 44GB or more of system memory/ cache across the System. Data in the cache should be protected from unlimited period of power outage. The Storage should be capable to have extended cache of at least 100GB using Enterprise SLC SSDs (Flash disks).

6 Front-end Ports Support: - System should support 8Gbps FC, iSCSI (1G/ 10G) and FCoE Ports.

7 Front-end Ports Configured :- Storage System to have minimum 4 x 8Gbps FC Ports per controller (i.e. total 8 nos. 8Gbps FC Ports) and 8 nos. of 1Gbps iSCSI ports. Additionally the storage should be capable to have further increase in FC ports or have option for 1G and 10G iSCSI ports.

8 Back-end Disk Ports: - Storage System should have 6Gbps or better

25

SAS Drive interface.

9 Storage Capacity Configured: - System should be configured with at least 56 nos. 600GB 2.5" 10K Hard Drives offering minimum 20 TB usable capacity. Additional 15TB Usable with 1TB, 7.2K RPM NLSAS HDDs.

10 Storage Scalability: - System should be scalable to 120 or more Disk Drives.

11 Upgradability: - The proposed system should support field upgradable to higher models in the same family to support up to 1500 drives with controller based upgrades.

12 Global Hot Spare: - System should have the capability to designate global hot spares that can be automatically be used to replace a failed drive anywhere in the system. Storage system should be configured with required Global Hot-spares for the different type and no. of disks configured, as per the system architecture best practices.

13 Protocols Support: - System offered should be configured for both FC / iSCSI Protocols irrespective of the capacity configured or upgraded in future.

14 RAID Support: - Should support RAID 0,1,3,5, 6 and 10.

15 Storage Array Management: - Easy to use GUI based and web enabled administration interface for configuration, storage management. The storage management to have an option to provide storage management related information in the form of Dashboard e.g. the storage capacity utilization with respect to host/application or file system and free capacity available etc.

16 Software licenses: - The system should be configured with licenses for FC, iSCSI, Block and File-level Deduplication & Compression, Thin Provisioning, Virtualization integration. These licenses should be for entire system. Management software license should be provided for entire system.

26

17 Performance Monitoring Software: - The offering should include Performance Monitoring and Reporting software (in additional to the standard Management Tool provided). This should provide details of performance like IOPS, utilization, response time and also provide capacity details like amount of capacity allocated, capacity used and capacity free.

18 Firmware Upgrades: - Storage software and firmware upgrades should be non-disruptive - such that it will not affect the hosts’ connectivity during these upgrades.

19 Point In Time Copy and Full Copy: - The Storage array should support controller based functionality for point in time copies as well as full physical copies. Configure the requisite license for this capability for entire system.

20 On-line Expansion / RAID Group creation/Expansion: - System support online expansion of RAID Group or addition of new RAID Group. Must be able to add additional disks on the fly to expand the RAID group capacity or create new RAID Group.

21 Disk Support: - System should support 10K rpm/15K rpm 6Gbps SAS Disks. System should also support 7200 rpm NL-SAS (NearLine SAS) Disk Drives. System should also support Flash Drives/SSD.

22 Disaster Recovery / Replication Support: - Storage array should support long distance data replication at storage or fabric level with optional license. The optional license should be for whole system capacity. License needs to be configured to meet this requirement.

23 Tiering capability: - Storage array should support automated tiering at Sub-LUN level across all the 3 tiers of storage i.e. Enterprise Flash Drives, SAS and NL-SAS. It should support simultaneous movement of Sub-LUN data from NL-SAS to SAS to EFD and vice versa based on application I/O workload. The optional license should be for whole system capacity.

27

24 Data Encryption: - Storage System should support Controller based Data Encryption with an optional license applied for entire system. Our user data (50 GB to each user) should be in encrypted mode in any condition whether online or offline. Admin should also not be able to read this data in any case

25 Once Writable Area: All Admin activities like password change, user creation/deletion etc should be logged in write once mode. There should be provision of define and configure once writable area.

26 Snapshots and Full Copy (Snap Clone): The Storage array should support controller based functionality for pointer based snap copies as well as full physical copies.

26 Warranty and Support :- 3 Years 24 x 7 warranty support for hardware and software - SI support with direct Principal back lined support

27 Original Equipment Manufacturer (OEM) / System Integrator(SI)

Support - 3 years support post warranty period

28 Manufacturer Authorization for bidders: - Manufacturers Authorization letter is mandatory.

2.03 Specifications for Server Rack

Vendor should quote to accommodate complete proposed solution. The rack should be equal or better than the following specification.

Sr. No.

Specifications Qty Compliance (Yes/No)

Remarks (If any)

1 Standard 600 mm x 1070mm 42U usable rack from HP, DELL, President, Lenovo, Rital, APC, Fujitsu, Supermicro manufacturers. EIA-310 standard, Lockable and removable doors with side panels. Detachable stabilization, feet Leveling, computer grade ventilation, proper grounding, adjustable mounting depth, fully assembled, door open 180 degree, powder coated, cold rolled steel, perforated front and rear locable doors. Rear door should split door, Equipment mounting hardware, cable manager with cable management accessories, caster with foot operated breaks, 2 power distribution units with 20 outlet

1

28

each, power cords for all power distribution points, 8 port USB KVM Switch with 8 qty of KVM Cables with 1U rack mount 17” LCD/LED console, Required Accessories.

2.04 Specifications of Backup solution

Item Qty

Backup Solution (Leading Brands) 1

Sr. No. Specifications Compliance


1 The Backup Solution should be separate from the Storage system proposed for Virtual Desktop Solution.

2 Vendor should quote for the complete backup solution i.e. hardware, software, licenses, accessories etc. It should be compatible and fully interoperable with leading Virtual Desktop Solution like VMWare, Citrix, MS Hyper-V etc. Complete details including make, model, version etc. should be mentioned in technical offer about the solution.

3 It should support automated, agent-less failure-free Disk to Disk backup of Virtual Machine Data. The backup and restoration should be manageable from a single management console.

4 Backup and restoration should be carried out without any downtime and performance issue.

5 Last one year data should be backed up in write once mode. In any case, it should be able to fully restore the last one year data. The backup area will be recycled every year.

6 It should support full as well as selective restoration. Full or selective restoration time of last one year data should not exceed more than one hour including searching.

7 Backup frequency should be such that in the worst case data loss should not exceed more that one hour.

8 Backup software should support the Backup frequency up to every minute to support more frequent backup jobs

9 The life of the solution should be 7 years or more.

10 It should support Virtual Desktop infra backup and recovery of VMs at Image Level. It should have capabilities to restore up to file level recovery.

11 It should support Full, Incremental of Full (i.e. changed blocks from last full

29

backup) and Incremental backup (i.e. changed blocks from last incremental backup) at different frequencies i.e. yearly, monthly, weekly, daily, hourly etc as per defined policy. It should also have calendar-based backup scheduling. The restoration should also be supported accordingly.

12 The backup software should support priority based backup schedule. The backup software should support missed job execution.

13 It should support backup at remote site (approx. 10 Km away) connected through 100 Mbps network. Solution should provide network-efficient, secure backup data replication with variable-length encryption at the source, along with compression and encryption to ensure that backups are optimized for WAN transmission. This should be ensured without need of any other 3rd party WAN accelerator requirements.

14 The proposed backup solution must support at least AES 256-bit encryption capabilities.

15 The solution should support Windows as well as Linux different flavors.

16 It should not incur any extra cost when moving to LAN-based or SAN-based backup. However, if it incurs the cost

should be mentioned clearly.

17 The backup software should support either the Capacity based or Application based or per physical CPU socket on the host model of licensing.

18 The solution should support Compress and De-duplication data at source and target level. It should support rated write performance of at-least 5TB per hour and when enabled with source level de-duplication, shall have effective performance of at-least 14TB per hour.

19 The backup software should allows starting a Virtual Machine directly from a compressed and de-duplicated backup file providing the Recovery Time Objective equal to High Availability from a disk backup.

20 The proposed backup solution supports the capability to write up to 32 data streams.

21 The backup software capability of number of backup sessions supported in day should be mentioned. The backup software capability of number of concurrent sessions supported should be mentioned.

30

22 The backup software should be able to support up to 40 Million files per directory

23 It Should be able to do application aware backup without agent Should support Application item

level, file and folder level recovery. Should support VM level and VM file

level recovery Should support secure backup data

Replication of VMs to DR/Failover site

24 Back-up software should be able to be deployed as a Linux based virtual appliance. Single virtual appliance instance should be able to backup up to 8 TB or better.

25 Solution shall have native feature for automated Backup Verification. Automated restore should happen to an isolated sandbox environment to allow for non-disruptive testing of backups according to user-defined schedules. This ensures that backups are recoverable.

26 3 Years 24 x 7 warranty support for hardware and software - SI support with direct Principal back lined support

27 3 years OEM/SI support post warranty period

28 Manufacturers Authorization letter is mandatory for bidder

2.05 Specifications for Virtualization Software

Item Qty

Virtualization Software with Production Support/Subscription for 1 year

(Citrix, VMware)

315

Sr. No. Specifications Compliance


1 The proposed solution shall deliver support virtual and remote desktops and applications through a single platform to streamline management, easily entitle end users, and quickly deliver Windows desktops and applications to end users across devices and locations for 300 users.

2 The proposed solution shall integrate with Microsoft Active Directory for all authentication requirements without making any changes to Active Directory schema.

31

3 The proposed solution shall provide centralized management capabilities (like provisioning of virtual desktops and applications, Virtual Desktop Pooling) to manage the lifecycle of all remote and virtual Windows based desktops

4 The proposed solution shall provide access to desktops/applications via commonly used remote access protocols HDX/ICA/PCOIP

5 The proposed solution shall provide the ability to print from virtual desktops and application to network devices without compatibility issues and bandwidth restraints.

6 The proposed solution should work on different network types ranging from LAN, MPLS, P2P, Lease line and RF. The solution should have proven performance on high latency like 100 ms and low bandwidth networks like 100 kbps per desktop.

7 The proposed solution shall provide Seamless user Experience across various mobility platforms (Windows, iOS and Android)

8 The proposed solution shall provide Seamless user Experience across various devices (PC, Laptop, Mobile, Tablet)

9 The proposed solution should maintain the user session during roaming

10 The proposed desktop solution shall provide uniform access from client as well as popular browsers supporting HTML 5 across the WAN and LAN.

11 The proposed solution shall support industry standard multi-site load balancing solutions to enable scalability.

12 The proposed solution shall provide unified user interface to access virtual desktop and applications across various clients (Linux, Windows, Mac, Zero Clients)

13 The proposed solution shall have capability to support Linux and windows as virtual desktop operating system.

14 The proposed solution shall provide high availability of key management components like Web, Database and Connection Broker server etc to ensure continuous access to desktops/applications.

15 The proposed solution should support secure encrypted communication from Internet.

32

16 The proposed solution should support industry compliance standards FIPS140 and PCI-DSS for security when accessing from WAN and LAN.

17 The proposed solution should be able to monitor the end to end session and the underlying infrastructure like server, network, storage etc.

18 The proposed solution shall provision desktops or groups of desktops with granular policy enforcement based on AD Group, AD Organization Unit etc.

19 The proposed solution shall apply and enforce all existing security policies for the provisioned virtual desktops.

20 The proposed solution shall support integrated snapshot-based virtual desktop deployment and management for optimizing storage requirement.

21 The proposed solution shall provide the ability to automatically provision a set number of desktops and applications within a group.

22 The proposed solution shall provide the ability to push updates and patches out to any number of virtual desktops and applications without affecting user settings, data or preferences.

23 The proposed solution shall provide the ability to make the following virtual desktop assignments. Manual Assignment - One desktop,

One Application / Multiple applications per user.

Auto Assignment - Assign one desktop per user from a pool of desktops, same desktop on subsequent logons.

Dynamic Assignment - Assign one desktop per user from a pool of desktops, different desktop on subsequent logons.

24 The proposed solution shall support temporary and permanent desktop assignments.

25 The solution should be linearly scalable up to at least 3000 users. By adding more compute and storage capacity we should be able to roll out the platform to more users without architecture changes.

26 The proposed solution shall provide support for optimized delivery of unified communications and real-time audio video (RTAV) through the virtual desktops.

33

27 For the virtual and remote desktop infrastructure, the bidder should provide backup and recovery solution, having de-deduplication capability, which should allow administrators to back up data from disk to disk and disk.

28 Backup software should be able to take backup at image level as well as file level. The complete contents of the VM should be visible and indexed for restoration. Files should be restored without mounting and browsing the VM.

29 Proposed solution should support standard 3rd party antivirus software. Support for Trend Micro Anti-virus solution is essential.

30 The proposed platform should support redirection for all peripherals used. The peripheral connectivity support should be using USB 3.0 port, USB 2.0 port, COM port, Parallel port etc.

31 Solution should have natively capability to track the health of various components in proposed deployment linking monitoring all storage, compute and network resources—including PCoIP/HDX/ICA session performance, broker Servers and Security Servers—across physical and virtual boundaries.

32 Solution should have analytic capabilities based on utilization of parameters of application virtualization and user workloads.

33 Solution should have analytic capabilities based on utilization of parameters of virtual desktops and user workloads.

34 The solutions should include historical reporting of the deployment along with alerting. The solution should include tools to analyze and troubleshoot the deployment. The tools should be able to provide end to end metrics of access, for users connecting over LAN, WAN and internet.

35 Solution should ensure that the most important and critical virtual desktop gets committed resources even in times of congestion.

36 It should support hardware as well as non-hardware accelerated 3D graphics to run Basic 3D applications in virtual machines.

37 Solution should provide remote access to existing physical workstations so as to access 3D graphics and real-time audio/video applications. Workstation owner can publish the resource at

34

central location and users can discover it. Owner could enable a remote access solution for a selected number of employees. Centrally manage and control employee access and permissions. Resource utilization report generation should be support.

38 Solution should support on demand provisioning of Applications.

39 Solution should support high-end applications including 3D Applications on Mobile

40 Solution should provide virtual GPU capability for high end applications.

41 The proposed solution shall provide the ability to run web application which is compatible with IE6 on provided virtual desktops.

42 Solution should have capability to package and deliver Client Server based Legacy application without any OS compatibility issues (like running Windows XP based application on Windows 8)

43 Our user data (50 GB to each user) should be in encrypted mode in any condition whether online or offline. Admin should also not be able to read this data in any case

44 All Admin activities like password change, user creation/deletion etc should be logged in write once mode

45 Bidder should provide 24*7*365 onsite technical support during warranty and AMC with direct Principal back lined support.

46 OEM/SI Support - 3 years support post warranty period

47 OEM/Manufacturers Authorization letter is mandatory for bidder.

2.06 Specification for Microsoft Software

Product Name Product Description Qty Compliance (Yes/No)

Remarks (If any)

Microsoft server license

Microsoft Windows

Server 2012 Data

centre edition for 2

processor

4

Microsoft remote client access license

Microsoft RDS user

Cal

315

Microsoft server client access license

Microsoft Windows

Server 2012 user

CAL

315

35

Note: SAC will explore to provide the same from current licenses. However, if it were not feasible than SAC will use this offer to procure the required licenses. Microsoft Office limited edition

Microsoft Office

latest version with

following

components

MS-Word

MS-Excel

MS-PowerPoint

100

Note: Any other license is required then it should be clearly mentioned in technical.

2.07 Specification for Converged Switch

Item Qty

Converged Switch 2

Feature Specifications Compliance

(Yes/No)

Remarks (If any)

A. Hardware Features

Interface Options

Minimum 36 SFP+ ports (1-Gb or 10-Gb Ethernet) , 12 Ports (10-Gb Ethernet or 4/8 Gb Fibre Channel), Four QSFP+ ports (40-Gb Ethernet)

1G SFP Types 1G SFP Transceivers should include 1000BaseT, 1000BaseSX & 1000BaseLX

10G SFP+ Types

10G SFP+ Transceivers should include 10GBaseSR, 10GBaseLR & 10GBaseER

Fiber channel Types

4/8 Gb Fibre Channel transceivers

Management One 10/100/1000 Ethernet RJ45 port for out-of-band management

Serial Access One mini-USB Console port for serial access

Storage One USB port for mass storage device connection

36

B. Performance

100% Line-Rate Performance, 1.28 Tbps Wire speed & Non-Blocking Switching throughput

C. Software Features

VLANs 4K VLAN IDs supported, 2K Active VLANs (802.1Q),Port-based VLANs,802.1x with Guest VLAN, Private VLAN Edge

Lossless Ethernet

802.1 Data Center Bridging, Priority Based Flow Control (PFC),Enhanced Transmission Selection (ETS),Data Center Bridge Exchange protocol (DCBX),FIP Snooping, Converged Enhanced Ethernet

Fiber channel / FCoE

NPV Gateway

FC Port Speeds: 4/8 Gb. Bridging to Fibre Channel

SANs

Login load distribution. End-to-end FCoE (initiator to

target). FCoE initiator /target can be attached to any port that is configured as Ethernet.

Direct attachment of FCoE targets

Trunking LACP, Stacking, Static Trunks (Ether channel),Configurable Trunk Hash algorithm, vLAG

Spanning Tree Multiple Spanning Tree (802.1s), Rapid Spanning Tree (802.1w), PVRST+

Multicast IGMP v1, v2, v3 Snooping with 256 IGMP groups Monitoring, Port Mirroring, 128 ACLs, ACL-based mirroring

Quality of service

QoS 802.1p (priority queues), DSCP remarking, Metering

Routing protocols

RIP v1,V2, OSPF, BGP

High availability Layer 2 failover, Hotlinks, Virtual Router Redundancy support (VRRP)

Monitoring Port mirroring, ACL-based mirroring, sFlow Version 5

Virtualization VMready with VI API support, Virtual Fabric ports to allow carving of physical NICs, vNIC MIB support for SNMP

37

Security RADIUS. TACACS+, SCP o Wire Speed Filtering: Allow and Deny o SSH v1, v2, HTTPS Secure BBI, Secure interface login and password o MAC address move notification o Shift B Boot menu (Password Recovery/ Factory Default)

Standard protocols

IPv4, IPv6,SNMP v1, v2c, and v3, RMON, Secondary NTP Support o DHCP Client, DHCP Relay, LLDP, 128 K MAC Table o 9 K Jumbo Frames, 802.3X Flow Control

D. Management Features:

Clients CLI, Browser-based client, SSH, or Telnet

Standard Protocols

SNMP v1, v2c, v3, RMON, Secondary NTP Support

E. Environmental Specifications

Temperature - Ambient operating: 0º C to +40º C, Altitude - Operating 3,050 m (10,000 feet), Acoustic - Noise - Less than 65 dB, Heat Dissipation - 520 BTU/hour

F. Warranty Vendor should provide 24*7*365 onsite support and updation support for 3 years with direct Principal back lined support. OEM/SI Support - 3 years support post warranty period. OEM/Manufacturers Authorization letter is mandatory for bidder.

2.08 Specification for end point Security Solution

Item Qty

End point Security Solution (Symantec, Trend

Micro, Kaspersky, MacAfee)

To support 300 Virtual Desktop Users

Sr. No.

Description Compliance (Yes/No)

Remarks (If any)

1 At present, SAC is using Trend Micro OfficeScan 11.0.10.28 as an end point Security Solution. The proposed solution should be of latest version with similar capability or better. The complete detail

38

should be provided in the technical offer. 2 SAC Intranet and Internet are not

connected directly. Both services are on separate LAN. Vender should ensure regular and timely signature updates without connecting the two networks. Please provide implementation details for this.

3 Vendor should provide 24*7*365 onsite support and updation support for 3 years with direct Principal back lined support.

21 OEM/SI Support - 3 years support post warranty period

22 OEM/Manufacturers Authorization letter is mandatory for bidder.

3 Installation and Commissioning

Sr. No.



1 Vendor should provide turnkey solution that includes installation, configuration and intergradations of Servers, SAN storage, Rack, Network Switch, Backup Solution, OS and Virtualization software at SAC Ahmedabad with no single point of failure.

2 Vender should also crate and configure virtual and remote desktops on quoted solution.

3 Vendor should make the system operational

4 SAC will provide Thin Clients with model no HP t505 and HP t620. In case, the vendor feel that they can not be used for the requested Desktop and Workstation cloud infrastructure then vendor should propose and quote with complete specification.

5 SAC will explore to provide 300 licenses of Microsoft Windows Server 2012 user CAL from existing. However, if it were not feasible than SAC will use this offer to procure the required licenses. In case, the vendor feel that they can not be used for the requested Desktop and Workstation cloud infrastructure then vendor should propose and quote with complete specification.

6 Delivery within 8 weeks from date of purchase order, Installation and commissioning should be carried out within 2 months or earlier from date of

39

delivery. After installation and virtual and remote desktop creation & configuration, first phase of Acceptance Test will be completed by SAC committee. The system will then be tested in real environment and during which performance will be observed. Vendor will need to carry out tuning on performance test. Final acceptance decision will be taken based on the tuned performance test.

7 Upgrades to new versions released should be implemented during Warranty and AMC.

8 New version should be operationalized at SAC preferably within 10 days and maximum of 30 days from an operationally stable release.

9 Notification about the new released versions (Alpha, Beta and final) should be intimated to SAC immediately after release date.

4 Operational Requirements

Sr. No.

Statement Comply (Yes/No)

Remarks (If Any)

1 For 3 years from ATP completion, onsite operation, maintenance and administration support should be provided by a certified expert engineer.

2 During warranty and AMC, Operational issue should be resolved within 3 hours from the time of reporting. Note: Its mechanism should be clearly defined in technical offer.

3 As per ISRO policy, remote access to any device (hardware or software) connected on intranet (that is SACNET) network will not be permitted. To address the same, qualified person should visit SAC campus for required deployment.

5 Terms and Conditions

Sr. No.


Remarks (If any)

1 If required, vendor may be invited for presentation of proposed solution and demonstration of the proposed solution at SAC on NCNC (No Cost No commitment) basis.

2 Bidders shall submit technical offers complete in all respects. No queries

40

shall be entertained after submission of tenders. Incomplete offers shall be summarily rejected. Vendor may send queries to SAC purchase department through eMail within 10 days from the date of publication of the tender.

3 Any anticipated problem or prerequisites should be clearly mentioned in the technical quotation. If it calls for procurement of any component (hardware or software), it should be mentioned in technical offer.

4 Vendor must find out solution for any problem arising during the warranty period without any cost implications to SAC.

5 Vendor should submit supporting documents w.r.t. the offered solution giving all technical details.

6 Vendor must not quote items which are declared ‘end of sale’ by Original

Equipment Manufacturer (OEM) in next 3 years.

7 Technical offer should contain make, model and datasheets of all the components of the solution offered.

8 SAC reserved rights to procure the complete or partial solution

6 Training and Documents

Sr. No.



1 Training should be provided to Administrator, IT team and Operators for day to day system administration and operations for supplied solution minimum 3 days at SAC.

2 Offline softcopy of manual should be made available to Administrator, IT Team and operators.

7 Warranty and AMC

Sr. No.


Remarks (If any)

1 Vendor should provide 3 years comprehensive onsite warranty for server, SAN Storage and Rack and 1 year Support/Subscription for Virtualization software products and OS. The warranty will start from the date of successful Acceptance Testing and operationalization at SAC. During the warranty period, vendor is required to install upgrades, new releases and

41

handle the faults/problems at no extra cost.

2 In case of the hard disk failure, Vendor should replace it. Faulty hard disk will not be returned.

3 Supplied hardware and software warranty as well as AMC should have back to back OEM support. Bidder should submit the required documents from respective OEM.

4 In case warranty support found unsatisfactory, penalty will be recovered from the vendor @10% of the total product cost per annum (calculated on pro-rata basis for the remaining warranty period from PBG.

5 Vendor must quote for additional 24 months AMC support for supplied hardware (post warranty). SAC reserves

right to use the same at own discretion.

6 Vendor must quote for additional 24 months Production Support/Subscription for virtualization software. SAC reserves right to use the

same at own discretion.

8 Qualification Criteria

Note: Original Equipment Manufacturer (OEM) refers to all the items referred in Bill of Materials mentioned in Annexure 1.

8.01 Solution Qualification Criteria

Sr. No.


Remarks (If any)

1 Offered solution should meet all the requirements given in section 2 to 8.

8.02 Vendor qualification

Sr. No.


Remarks (If any)

1 Should have support center within 40 Kilometer radius from SAC.

2 Turnover of the Vendor should be at least 30% of the proposed quoted value including taxes. Vendor should submit document that mention the Vendor turnover of last 3 years.

3 Should be authorized partner of the offered solution. Should submit valid Manufacturer Authorized Form (MAF) from OEM.

4 Should have minimum 2 certified expert engineers (in virtualization) for the offered solution to carry out

42

installation & maintenance and to meet subsequent Operational Requirements.

5 Certificate from OEM for seamless support during the complete warranty period and AMC for proposed solution mentioning SAC purchase EOI tender reference number

8.03 OEMs qualification

Sr. No.


Remarks (If any)

1 Offered Virtualization Software should be in leader’s category of the latest IDC MarketScape: Worldwide Virtual Client Computing Software latest report.

2 Number of installations of offered Virtualization Software in India: should be 200 or more. Out of which there should be at least 5 or more no. of installations such that having 3000 or more Desktop users.

3 Number of installations of offered Virtualization Software in Gujarat: should be 10 or more.

4 Number of installations of offered Virtualization Software in Government/PSU clients in India should be 15 or more.

5 Supplied hardware (Server, Storage, Converged Switches etc.) should be Virtualization compliant.

6 Vendor should provide the documentary proof of OEMs qualification criteria.

9 EOI submission Model

Vendor should submit the offer in sealed covers

(a) Expression of Interest Letter (b) Technical & commercial offer with terms and conditions and

c. Vendor should submit a letter explicitly mentioning their expression of

interest in participating in the project duly signed with office stamp. d. Technical offer should cover

i. Architecture, deployment, interface with all components, data flow diagram among various components, data communication, existing data migration, installation & commissioning model, etc for offered solution.

ii. Supporting documents qualifying OEM and Solution Provider. iii. Vendors should submit their compliance (Yes/No) with each of

the specification in above from section 2.0 to 8.0.in the respective column. Any special remark may be provided. If

43

better specification is provided then corresponding documentary proof should be attached.

iv. Vendor’s designated personnel should put signature with stamp on each page.

v. Complete masked Bill of material (un-priced BoM). vi. Technical & commercial terms and conditions if any from

vendor.

10 List of Deliverables Expected Bill of Material without price is given in Annexure – 2 for Desktop and Workstation Cloud below.

44

Annexure – 2 for Desktop and Workstation cloud: Bill of Material (BOM

without Price)

a. One Time Quotation for Phase 1.1

b. One Time Quotation for Phase 1.2

Sr. No. Item


2 SAN Unified Storage (as specified in Ref. 2.02)


4 Backup solution (as specified in Ref. 2.04)

5 Virtualization Software (as specified in Ref. 2.05)

6 Microsoft Software (as specified in Ref. 2.06) 7 Converged Switch (as specified in Ref. 2.07) 8 End point Security Solution (as specified in

Ref. 2.08) 9 Any other item (if required for offered solution)

Sr. No. Item






6 Microsoft Software (as specified in Ref. 2.06)

7 Converged Switch (as specified in Ref. 2.07) 8 End point Security Solution (as specified in


45

c. One Time Quotation for Phase 1.3

d. Rate Contract for 3 years for sub item procurement and Phase 2

Sr. No. Item






6 Microsoft Software (as specified in Ref. 2.06) 7 Converged Switch (as specified in Ref. 2.07) 8 End point Security Solution (as specified in


Sr. No. Item Minimum

No. of

units

1 Server (Ref. 2.01) 1

2 Additional Disk for SAN Unified Storage (as specified in Ref. 2.02)

1

3 Additional Disk Enclosure for SAN Unified Storage (as specified in Ref. 2.02)

1

4 Server Rack (as specified in Ref. 2.03) 1

5 Backup solution (as specified in Ref. 2.04) 1

6 Additional Backup solution unit upgrade (as specified in Ref. 2.04)

1

7 Additional Virtualization Software Licenses (as specified in Ref. 2.05)

1

8 Additional 24 months Production Support/Subscription for virtualization software (as specified in Ref. 2.05)

1

9 Microsoft Windows Server 2012 Data centre edition for 2 processor license (Ref. 2.06)

1

10 Microsoft RDS user Cal license (Ref. 2.06) 1

11 Microsoft server client access license (Ref. 2.06) 1

12 Microsoft Office limited edition (Ref. 2.06) 1

13 Additional End point Security Solution (as specified in Ref. 2.08)

1

14 Additional 24 months AMC support for supplied hardware (post warranty).

1

15 Any other item (Ref. BOM Section a, Item no. 12)