FAHAD RIAZAddress: A103, DCHS, NIBM, Pune-411060, INDIA |T:+91-9890403549/9545558908 | Email: Riaz.Fahad@Gmail.com

Senior Delivery Manager | Software Development & Testing | IT Industry

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AREA OF EXPERTISE

Service Delivery Management

Stakeholder Management

Project Management(Development & Testing)

Transition & Transformation Management

Escalation Management

Vendor Management

Business Development

Risk Management

People Management

Process Improvement

IT Outsourcing

Onshore-Offshore Model

Mentoring, Coaching, Team Building & Leadership

ACHIEVEMENTS

Managed Projects worth € 2.5 Million

Attrition Below 10%

Higher Productivity Gains

25% Efficiency Gains

45% Profitability Gains

99% of Customer Satisfaction as per CSAT Surveys

CERTIFICATIONS / TRAININGS

PMP Trained (35 PDUs)

ITIL V3.0 Certified

ISTQB Foundation Certified

TMMI Trained

DOMAIN/INDUSTRY

Telecom

Retail & Infrastructure

PROFESSIONAL SUMMARY

Total 13+ Years of relevant IT experience and currently working as Senior Delivery Manager for Development and Testing horizontal in Vodafone India Services Pvt. Ltd.

Extensive experience in Leading & Managing various commercial software Testing/QA projects.

Proven expertise in implementing complete Software Test Life Cycle (Analysis, Test Plan/Strategy, Estimation, Test Execution, Tracking defects/issues/risks and Reporting) and Development Life Cycle (Analysis, Estimation, Design, Code, Implement, Deployment and Defects fixes)

In-depth knowledge of software development & QA methodologies (e.g. Waterfall, V-Model and Agile)

Worked on Seibel CRM (Order Management, Customer Management, Service Management, Contact Management) for Pre-Paid and Post Paid Customers, Mobile Number Portability(MNP), Fixed Number Portability(FNP), BSCS, EPOS(Electronic Point Of Sale), Vodafone Online Platform(VOP), T-COM Portals, Re-sellers Portals and experience on HLR, VLR and AuC

Good knowledge of Automation and Performance Tools and instrumental in implementing road map for Testing practice

Developing Test Strategy, Effort Estimation, Test Planning, SI Testing, Functional and Regression, Automated Tool Evaluation and Presenting ROI of the Automation Efforts, creating frameworks and providing POC on Test Automation

Involved in Pre-Sales, Creating Proposals, creating and reporting Project Metrics apart from handling the responsibility of Business Development, Responding To RFPs, etc. within existing clients and identify any new business opportunities

Worked at multiple client locations i.e. Germany and Malta in the role of Delivery and Test Manager

Effectively managed delivery responsibility with team size of about 30+ resources

Extensively involved in implementing and improvising Quality Process and Audits. Ensure content and structure of all Software documentation / artefacts and maintained as per defined quality standards

Extensive Stakeholder Management experience working at client locations in Germany and Malta

Worked for major Telecom, Retail and Automotive clients like Deutsche Telekom, T-COM, Vodafone Germany, Vodafone Malta and Vodafone UK, T-Systems, Daimler Chrysler and DoubleClick Inc.

Team Management skills include keeping the team focused and motivated, issue resolution, conducting team building activities, attrition management, etc.

Excellent Communication, Interpersonal & Leadership skills. Personal attributes: Disciplined, Systematic, Proactive and Committed

 

TECHNICAL EXPERTISE

Primary Skill Software Testing (Functional, E2E System Integration, Regression, UAT)

Telecom Domain

Telecom OSS/ BSS, Siebel CRM, MNP, FNP, HLR, VLR, AuC, BSCS, VOP, EPOS and Online Re-Seller Portals

Technologies Oracle, SQL, XML, MS Access, Web technologies.

Operating Systems

Microsoft Windows (XP, 2003, 2008, Vista, Win7), Unix (HPUX, AIX, Solaris), VMware ESX

Tools ALM, HP Quality Centre, LoadRunner, JIRA, Confluence, TOAD, SQL Plus, MS Project, Remedy and VSS

WORK EXPERIENCE & PROJECTS

Vodafone India Services Pvt. Ltd. Jan 2013 – Till Date

Service Cross Domain Integration 2 User Acceptance Testing (CDI2 - UAT) Client Vodafone GermanyDescription Vodafone GmbH is a mobile telephone company, operating in Germany. It is a non-listed,

wholly owned subsidiary of British-based Vodafone Group. Currently, the Vodafone Germany's network serves both prepaid and post-paid customers on GSM and UMTS (with HSDPA). Vodafone started providing LTE (Long Term Evolution) services, IPTV via DSL and VDSL connection, etc. Vodafone had approx. 40 million customers with mobile phone or mobile internet contract and 4 million customers with a DSL / VDSL connection. The offshore testing of CDI2 service involves complete UAT, Regression, and E2E testing of all the Vodafone Germany telecom verticals

CDI2 is a service with billed expenses of worth € 40 Million, from offshore we are providing a huge cost advantage by running the same service at € 8 Million with 20% onshore presence.

Tools Used CRM, Order Management, Retail, Billing and Rating, Mediation, Online, BI and Customer Service Mgmt.

Role Delivery Manager (Team Size: 45)TransitionResponsibilities

As delivery manager for the CDI2 UAT team, my responsibility from the transition perspective is to provide input and review of all the transition deliverables and approving the same from the delivery end

CDI2, is a Smart Transition Project (i.e. Germany -> Offshore Vendor -> VISPL Offshore Team)

Create and secure approvals for Transfer Back Plan from all the stakeholders Prepare benefit case for the entire transition cost and benefit estimation after the service

is transitioned successfully to the offshore VISPL team Involved in providing technical inputs on the technology, hardware and infrastructure

requirements for setting up delivery unit at offshore location. Developing Connectivity Plans, Business Continuity Plans and identifying Info Security risks

Preparing Detailed Master Transition Plans, Systems/Application KT plans, Document of Understandings, RAIDs, RACI Matrix, Communication and Escalation plans, Operational Manuals, Overall Test Strategy, etc.

Preparing Transfer Back Proposals and best suited Approaches Creating Hiring plans, carrying out recruitment, managing and communicating vendors

Delivery Team Responsibilities

As delivery manager for the CDI2 UAT team, my responsibility from the delivery is to make sure that the team fulfils all the commitments as agreed in the transition planning phase

Tracking and managing entire team from all the telecom verticals Providing service improvements as agreed, responsible for all service governance,

tracking the status of all projects as per the release plans Tracking KPIs, SLAs, SMBs for all the releases Conducting Service Improvement Meetings, Operational Governance Board Meetings,

Service Management Board Meeting (i.e. Commercials & Resource Forecasting), Project Status Calls, Defect resolutions calls (if required), etc.

Successfully delivered overall value add from offshore projects, with respect to Productivity gains of team members, Efficiency, CSAT expected service levels, retaining team members with only 10% attrition etc.

Service VF-MT (Testing & Development)Client Vodafone Malta Description Vodafone Malta is a wholly owned subsidiary of Vodafone Group, UK. Vodafone Malta is the

mobile operator with the largest active customer base in Malta. The service involves complete UAT, Functional and Regression testing of CRM, Prepaid and Post-paid billing applications, CSM and Development of 4G, LTE, online, etc. projects. Onsite team is located at Luqa, Malta and Siebel development team based in Greece

Tools Used Siebel CRM, MNP, FNP, HLR, VLR, AuC, BSCS – Post Paid Billing System, VOP, EPOSRole Delivery Manager (Team Size: 15)Testing TeamResponsibilities

Involved in onshore demand team meetings to understand and review of business requirements

Analyse and review of business requirements, use cases & functional documentations Create high level Test Plan and estimating effort using Test Case Point and also providing

Automation Tool Analysis, POC on the Automated tool, Calculating ROI Monitor and Controlling of test plan, responsible for the overall STLC artefacts review

process. Review of Test Design, Execution and major and blocking defects. Reviewing test

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coverage and progress of test cases and defects from Quality Centre Plan, Schedule, Allocate & Track test execution tasks among QA team members Collaborate & coordinate with Testers, Developers, Architects & Product Champions to

track Test Coverage, defects, Issues/Risks & overall progress QA Team management – Technical mentoring, Supervising, Hiring/Recruitment

Development Team Responsibilities

Analysing Functional Requirement Documents Developing Microsoft Project Plan using MPP and Estimating Development Effort Review Technical and High Level Design documents Defining coding standard and review of Unit Level Test Plans Deployment of the Code in the target environment and review the deployment

documents Providing support for the production defects identified and closing them ASAP Collaborating with the Test Architects and Testers from begin till its closure Development Team management – Technical mentoring, Supervising, Hiring/Recruitment

Overall Responsibilities

Transitioning and Managing both Application Development and Testing Telecom projects from Vodafone Malta

Responsible for the development, implementation and adherence of testing transition standards in partnership with Service Owner, VISPL and Vodafone team leadership as well as Vendors

Utilized industry standard tools for program management and suggested program management effectiveness enhancements through tools or process innovations

Maintained awareness of alternative testing approaches at a level where they can be analysed and the most effective testing strategy selected and agreed

Ensured compliance to the standard testing approach across domains and programs aligned to the service requirements and enforced quality and standards for successful delivery of projects

Driving improvements in development and testing productivity whilst meeting timelines, cost and quality

Setting KPIs, SLAs and other matrices Ensured all necessary knowledge transfer for Development & Testing Services from

onsite location Ensured resources have visas and work permits available for onsite travels to meet the

Service transition roadmap and deliver plans in time Deliver service specific roadmaps for development and testing teams at agreed time,

cost and quality against service levels in a global environment

Cognizant Technology Solutions Jan 2005 – Jan 2013

Project T-Home Entry Channels (TVPP, WITA, e-Channels and Seibel CRMDescription This project was more into E2E Functional, Regression and UAT testing of Seibel CRM, EPOS

and Online Portal Testing.Tools Used ALM, HP Quality Centre, LoadRunner, Re-Seller Portals (TVPP/VHD), Wholesale Portals(WITA),

EPOS (e-Channel) and Seibel CRM (Order Management, Customer Management, Contact Management), Remedy

Role Project Manager (Team Size : 35)Responsibilities

Analyse and review product requirements & documentation Create high level Test Plan & Strategy. Provide effort estimation. Design, Maintain & Execute test cases in HP Quality Centre Understand the testing effort by analysing the requirements of project. Estimate and

obtain management support for the time, resources and budget required to perform the testing

Organize the testing kick-off meeting. Build a testing team of professionals with appropriate skills, attitudes and motivation.

Manage and control all the STLC activities of a large team (approx. 30+ FTEs) Develop the test plan for the projects, identify risks and plan for its mitigation Document, implement, monitor, and enforce all processes for testing as per standards

defined by the organization. Check / Review the testing documents. Keep track of the new requirements / change in requirements of the Project

Coordinating the entire testing activity with the client once we start providing services from offshore

Track and prepare the report of testing activities like test summary report, test case coverage, required resources, defects discovered and their status, performance baselines etc.

Reviewing the deliverables before handing it over to client. Involved technically in all aspects of the testing activities

Implementing processes to have better communication between offshore and onsite teams

Test Management and reporting Project Metrics to all the stake holders Organize the status meetings and sending the Status Reports (Daily, Weekly etc.) to the

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client Resolving issues with the client (if any) in case of escalations from onsite or offshore

team members or stake holders Plan, Schedule, Allocate & Track test execution tasks among QA team members. QA Team management – Technical guidance, Mentoring, Supervising, Hiring/Recruitment.

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Cybage Software Pvt. Ltd., Pune Aug 2004 – Jan 2005

Project Site Advance™Description Site Advance™ is a hosted website measurement and analysis solution for online retailers

that compare website metrics with multi-channel marketing data in order to optimize website performance and marketing campaigns Site Advance integrates with Advertisers Web Servers for ease of marketing.

Client(s) DoubleClick Inc., USA.Role Team Member (Team Size : 10)Responsibilities

Reviewing Requirement/Functional Specification and suggested changes Writing and Executing of Test Cases for Backend Processes for the System. That is testing

of backend processes that are responsible for major transactions within the systems Writing and Executing of Test Cases for Database Testing Tracking Defects and Reporting Reporting to Team Lead

PREVIOUS EMPLOYMENTDigital Solutions Pvt. Ltd., Pune Worked as Software Test Engineer Aug 2003 – Aug 2004

RIBROS Technologies, Pune Worked as Software Engineer Jun 2002 – Aug 2003

Real Power Software, Pune Worked as Programmer Nov 2001 – May 2002

EDUCATIONAL DETAILS

Degree University/Board Year of Passing Percentage/Grade

M.C.S Pune University 2002 A (First Class)

B.C.S Pune University 2000 A (First Class)

PERSONAL DETAILS

DOB: 16-December-1978

Nationality: Indian

Marital Status: Married

Passport No.: J3886257

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