spshou triggering cultural metamorphisis wide final
TRANSCRIPT
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Designing ChangeMichelle Caldwell, MVP CSM, PMP, SSGB
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Welcome to SharePoint Saturday Houston
• Please turn off all electronic devices or set them to vibrate
• If you must take a phone call, please do so in the hall so as not to disturb others
• Special thanks to our Title Sponsor, ProSymmetry
Thank you for being a part of the 5th Annual SharePoint Saturday for the greater Houston area!
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Thanks to all our Sponsors!
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Information
• Speaker presentation slides should be available from the SPSHOU website within a week or so
• The Houston SharePoint User Group will be having it’s next meeting Wednesday April 15th. Please join us at www.h-spug.org
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1Introduction Success
Requirem
ents
Cultural
Change
Types of
Adopter
s
Motivation
Considerati
ons
6Adoption
Techniq
ues
Introducti
on
Failed Adoption “Strategies”
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143%
35%
0%
20%
40%
60%
80%
100%
120%
140%
160%
With Excellent Change
Enablement Program
With Poor Change Enablement
Program
Projects’ ROI with Change Enablement
Change Enablement Increases Project Success
*Source: Change Management That Pays, McKinsey Quarterly, Number 4, 2012.
According to McKinsey, an effective Change Enablement program in place
increases a project’s ROI.*
Every dollar
spent on the
project gains
$0.43
Every dollar spent
on the project
loses $0.65
* Source: Accenture; examples based on interviews conducted with clients at large process & system integration programs.
$10
Million
Additional program costs and 6 month delay because the business stopped a
process and system implementation due to lack of understanding of the value and
ownership/buy-in.
20-30%Rework rate on normal daily tasks and poor quality due to insufficiently skilled
employees.
80%Unplanned increase in resources for post go-live support to compensate lack of
adequate go-live preparation and resources.
$4 MillionAdditional costs spent on recreating training materials since initial training was
poor and there is poor post-training support.
300%Increase in helpdesk call-volume after go-live due to poor enablement, requiring
additional FTEs for ticket handling.
Case study analysis indicates that when change is not managed well, there are impacts to key metrics
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Why do we need Change Enablement?
How to Start a Movement – Lessons from a dancing guy
Requirem
ents for
success
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Investment
Time
Resources
Money
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Seek Champions
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Think about what
strategies fit
Compatibility
Make Sure solutions are compatible with existing solutions
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Baby Steps
Start gradually with small deployments/numbers
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Collect Feedback
Implement Improvements Based on the End User Feedback
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Keeping things on
track
Communicate the Plan and the rationale for that plan
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Cultural Challenges
Identify cultural challenges that will hinder adoption
Factors that
Hinder
Adoptio
n
Fear Factors
•Loss of Control
•Loss of Personal Value
•Confusion of new tools
•Anxiety about changing existing work processes
Factors that
Support
Adoptio
n
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Good
Fit?
review/ revise current processes before just blindly implementing current
processes into the new system.
Resist the sink
Link new functionality to specific problems or business goals, end users will see that
the tool is just an enabler to achieving value or goals.
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Support In Place
Remember that a defined escalation policy should be developed to ensure users are
getting quick assistance.
Types of
Adopter
s
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Innovators
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Early
Adopters
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Early Majority
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Late Majority
© 2013, Information Control Corporation 32
Hanger Backs
Phases of
Adoptio
n
Awarenes
s
Deployme
nt
Usage &
Availability
Ongoing
Adoption
GOAL
GOAL
GOAL
GOAL
Knowing &
Understanding
Acceptance &
Wanting
Mastering & self-
belief
Do & Keep Doing
Adoptio
nConsideration
•Add value
•Desire to contribute
•Enjoy new things
•Desire to do a better job
Make the undesirable desirable
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Harness Peer Pressure
•Celebrate success
•Power of the community
• I Don’t want to
stick out
• Role Models for
Change
• Fear of Criticism
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Design Rewards
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Motivation
•Personal
•Social
•Organization
• Executive Blog
• Entry Communication
• Promotion Video
• 1st Touch Event
• Podcasts
• Posters
• Teaser Communication
• Employee Productivity Home
•Online/on-demand Training
•New Employee Orientation
•Tips & Tricks
•Virtual Coach
•SharePoint Sandbox
•FAQ
Personal
Social
•Early Adopter
•Webcasts
•Viral Marketing
•Roadshow
•Executive Sponsorship
•Super-User Community
•Classroom Training
•Lunch & Learn Training
•Brown Bag Sessions
•Auditorium Training
•“Dear John” Letter
•Biggest Loser Contest
Organizational
•Awards Incentive
•Super-user Community
•New Employee Orientation
•Newsletter
• Podcasts
• SharePoint Sandbox
• Employee Productivity
Home
Adoption
Techniq
ues
Teaser Communication
On line – On Demand Training
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Super-user
Community
Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story: http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296
Dear John Letter
• Write a “Dear John” letter saying goodbye to your old solution (ie. Intranet for example)
• Share those letters company wide
• Create a “Dear John” wall
• Publish them on your current intranet
• Run a contest and let others vote and pick their favorite
• Share via social media (ie. Yammer/Sitrion)
• Pay attention to what people say this will give you insight into what their hopes are for the future solution
Biggest Loser Content Contest• Challenge your site owners
premigration/upgrade to a “Biggest Loser Contest”
• Track the starting “weight” of each site and “ending” weight
• Focus is on getting rid of old content/sites prior to upgrade/migration
• Publish the results on your current intranet
• You can have “weigh ins” if desired
• Share via social media (ie. Yammer/Sitrion)
• At the end have a “Biggest Loser” celebration and name the winner(s) and celebrate the success with entire group of site owners
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4 5
1Introduction Success
Requirem
ents
Cultural
Change
Types of
Adopter
s
Motivation
Considerati
ons
6Adoption
Techniq
ues
Thank
You
References• Essential SharePoint 2013 Book• User Adoption Strategies Book• Roadmap for Collaboration Book• Shepherd's Guide for Users Book• 42 Rules for Successful Collaboration Book• Microsoft User Adoption Guide for 2013• Additional Promotional Video - http://sco.lt/5iS5k9• SPOT Promo Video - http://sco.lt/8fFlVh• Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122• Discover SharePoint - http://www.discoversharepoint.com/• Office 365 Customer Success Center - http://success.office.com/en-us• IT Unity – http://www.itunity.com• Microsoft Virtual Academy - http://www.microsoftvirtualacademy.com/• TeckDog Training - http://tekdoginc.com/• Pluralsight Training - http://www.pluralsight.com/