sps new-york city 2014 - create a knowledge social network across your organization
DESCRIPTION
Here are the slide deck of my morning session about SocialKM and General KM future improvements. #worklikeabrain Feel free to ask me your questions about #enterprisebrain, #attribute for SharePoint and Network semantic analysis.TRANSCRIPT
Nicolas GeorgeaultNegotium TechnologiesJuly 25, 2014
Create a knowledge Social Network across your organization
Takeaways How to choose between SharePoint 2013
and Yammer to start your Social Network initiative
Yammer Enterprise Vs Freemium How to use Yammer in SharePoint Online
and On-Premise What your Corporate Social Graph is and
how to use it to optimize your Knowledge Management process
Who am I?Nicolas Georgeault Negotium Technologies Montreal 20 years of experience in IT 13 with SharePoint 5 as a SharePoint MVP Co-author of Microsoft SharePoint Server 2010 et 2013
French books• Yammer: [email protected]
• Email: [email protected]
• Twitter: @Ngeorgeault
• Blog: http://blog.georgeault.co
Québec user groups
Office 365 User Group Montréal
http://www.o365ug.org
SharePoint Québec User Groups
http://www.guspqc.org
A quick introduction about social…
Most principal fears for companies…
…Timewasting
… Inappropriate content
… Security
… Negativity
… Mutiny
This is what we were thinking about Email (only) 20 years ago…
How to choose between SharePoint 2013 and Yammer?
A very strange situation…
Post, like and shareChat by thread
Access from any device
Search Peoples and
informationFollow a
specific topicPublish an information
Social with SharePoint 2013
Only ONE solutionOnly ONE interface
More integrated in User environment
ESN Advanced features
Not really « Zero mails »
SharePoint Social
Content
Access from any device Chat by thread
Post, like and share
Search Peoples and
informationFollow a
specific topicPublish an information
SAAS only
redundant ESN Features
Social with Yammer + SharePoint
SAAS Model = Quick deployment
Native multiplatform application
So…
Agile concept
« Fail Fast… »to learn and improve quickly
Use Yammer if... ... No legal constraint. ... Collaborate with external. ... facilitate collaboration within your
organization. ... immediately increase the visibility. ... You want to use a hashtag #. … You start from scratch.
Use SharePoint if… ... legal constraints related to your
profession. ... Your business policies restrict
content sharing or discussion. ... Keep a unique user experience
that the rest of your SharePoint portal.
... You already have a functional SharePoint portal.
Yammer versions… Freemium Vs Enterprise
Yammer versionsEnterprise Enterprise owner of Yammer
content Enterprise can create
Networks Enterprise can get analytics
Users can create groups discussions etc…
Enterprise advanced integrations with SharePoint, Single Sign-On, and Company Directory Sync.
Administration tools
Freemium Networks admins owners of
content Users can be part of
Networks Users can not be Admins of
any networks Users can create groups
discussions etc… Any group can be integrated
in any website
No administration tools
How to use Yammer in SharePoint Online and On-Premise?
Integrate Yammer in SharePoint
Present any Yammer feeds in a SharePoint Page
Present company or group activities in the SharePoint context without switching to another tool
Install Yammer
App
Add Yammer feed to
« My Site »
Add Yammer
feed on any team site
Yammer App in SharePoint 2013
Yammer Feed in SharePoint 2010
Adding Yammer Feed to MySite
In Office 365 and
… SP 2013 on Premise
Think Hybrid! http://blogs.office.com/2014/07/08/new-int
eractive-training-for-hybrid-computing-now-available/
What your Corporate Social Graph?
What is Social KM?
Knowledge
The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)
knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)
To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)
“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)
Knowledge versus Know-how For 20 years, document is considered as
THE reference
Document by nature
Information Data
Information
Knowledge
sensestructuration
Knowledge
KnowledgeKnowledge
Knowledge
Know-how
logic
understanding emotional knowledge
memory
Experience
Multiple sources1. Create an Enterprise Big Data2. Use Graph features brought by Social Tools
Communication
$
$
#
#
$
Connect your systems … Form a cloud of data from
existing systems to better exploit your information.
Avoid errors during copying of data between systems.
Using SharePoint as a data bus
Big Data
ERP
CRM
Discussions
Diffusion
Collaboration
Documents
What is the Graph?
Social graph TM – Mark Zuck.
Social Knowledge TM – Larry Page
Corporate graph – Adam Pisoni
Yammer and the Corporate Graph
Corp. Graph is not just about people
All application and all information can be connected
Just a quick exemple
Order in Dynamic
s
Customer in CRM
Contact in
SharePoint/Yamm
er
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
OpportunityOneDrive
to share documen
ts
Sales contact
in CRM/Shar
ePoint
Expert identified
in SharePoint/Yamm
er
With dimensions…
Command in
Dynamics
Customer in CRM
Contact in
SharePoint/Yamm
er
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
OpportunityOneDrive
to share documen
ts
Sales contact
in CRM/Shar
ePoint
Expert identified
in SharePoint/Yamm
er
Command in
Dynamics
Discussion around
same needs
Expert identified
in SharePoint/Yamm
er
Cross-Selling
Opportunity
Microsoft Delve Office Graph
?
how to use it to optimize your Knowledge Management?
The Four Pillars
1. Improve your Search engine Use what you got first… No additional license
cost Create additional Search Pages to enrich the
Search experience Open Graph and Office Graph use Search
engine Connect on your applications and crawl the
content Federate Search between your applications Improve your meta-data using Attribute® for
SharePoint
Federated Search
2. Start Enterprise Social Network
Create a Business uses catalog to resolve concrete business situations
Even if you are using SharePoint Social Features… Jump In! Think about Community template
Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners
Start small but think BIG… But Start!
Starting business cases Corp
Manage Corporate Communication
Expertise Identification
Partners communities Event management
Marketing Customers communities
HR Collaborator Emboarding
Collaborators Engagement
Training and personal development
Retail Point of sales communities
3. Give right tool to your users Empower your users with efficient tools Knowledge stored in an Email is lost or
unusable for the rest of the company Ex: Use Harmon.ie third party tool to break
habits and the Email silos Think Mobile First for your tools. More than
50% of conversations will not happen at the office.
Breaking habits: email
VS
Documents & Content
Social and Contact Information
UnifiedCommunication
Business Application
Everywhere You Work
In the OfficeIn your Outlook
On the roadIn a Mobile App
On the runIn a Mobile App
WhereverIn Outlook Web App
From any device
Android iOS BlackBerry
Windows Phone
4. Provide default Dashboards Extract data from your graph to generate
Excel and PowerBI data sources. Visio Services are already part of your
product… Use it! Some of these dashboards already
exists… Just use it! Yammer dashboards with PowerBI http://
blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx
Dashboard in PowerBI
#EnterpriseBrain
Start working like a Brain A connectom
e is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram". - Wikipedia
Follow #EnterpriseBrain
Start small But think big Short iterations to
give more visibility to your improvements (3 months).
Spread the word about successes!!!
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