SPRING 2019

Public Sector PartnersEmployee Training Catalog

1910 2010

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GENERAL INFORMATION

Introduction & Registration.................................................................................................................................................3

Class Locations.......................................................................................................................................................................4

PROFESSIONAL DEVELOPMENT

Business Communication for Success Series

Planning & Leading Meetings that ROCK!...............................................................................................................5

Get to the Point: Written & Verbal Communication 101.....................................................................................5

Interpersonal Communication: Giving/Receiving Feedback & Conflict.......................................................5

Habits that Lead to Professional Excellence................................................................................................................6

Front Office Safety & Security (Redmond)...................................................................................................................6

Removing Biases in the Workplace: Creating an Inclusive Culture......................................................................6

Increasing Communication & Collaboration through DiSC.....................................................................................7

Achieving Customer Service Excellence........................................................................................................................7

QPR Suicide Prevention Training......................................................................................................................................7

LEADERSHIP

Ignite Your Leadership Style..............................................................................................................................................8

Leading Through Appreciative Inquiry: Your Coaching Superpower...................................................................8

Interviewing Essentials: Find the Best Person for the Job......................................................................................8

The Supervisor’s Tool Chest: Get the Right Tools for the Job...............................................................................9

Lead Worker Series.............................................................................................................................................................10

TECHNOLOGY

Excel: Getting Started..........................................................................................................................................................11

Excel: Intermediate Topics.................................................................................................................................................11

Excel: Advanced Topics.......................................................................................................................................................11

PowerPoint: Getting Started .............................................................................................................................................11

PowerPoint: Improve Your Presentations......................................................................................................................11

Word: 10 Tips for Working Smarter..................................................................................................................................11

TABLE OF CONTENTS

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INTRODUCTION

The Public Sector Partners Employee Training Program was created by Human Resources representatives from several organizations collaborating with Central Oregon Community College’s Continuing Education program. Partner organizations include:

Deschutes County City of Redmond City of Bend Deschutes Public Library Bend Park & Recreation District Central Oregon Intergovernmental Council (COIC) All participating organizations are committed to providing learning opportunities for their employees and welcome your participation in courses focusing on building professional, leadership and technology skills. Please follow the procedures required by your specific organization for approval to attend any of these courses. Have fun learning with your colleagues from public sector organizations in Central Oregon!

REGISTRATION INFORMATION

When to Register: Classes are available on a first come, first served basis, so register early. The registration deadline for each class is two weeks prior to the start date. After this date, your organization is committed to paying for your registration. If you need to cancel, notify COCC as soon as possible (see cancellation instructions on page 4). If you want to register within the two-week period before the class start date, please call or email COCC to see if space is available.

How to Register – 2 OptionsCOCC will be assisting you with registration for classes in the Public Sector Partners Employee Training Program. Please contact us using one of these options:

1 - By Phone: COCC’s Continuing Education customer service team is ready to assist you with registration by phone Monday through Friday between 9:00am and 5:00pm. We have a dedicated phone line for the Public Sector Partner customers: 541.330.4388. We will ask for the following information to register you in a class: Course title, your name (first, last, middle initial), mailing address, daytime phone number, email address and date of birth. We use date of birth as a unique identifier and we are required by the state of Oregon to collect this information.

2 - Email: COCC has a dedicated email address to assist you with registration or any other questions you have about this program: publicsectorce@cocc.edu. If you would like to register via email, please include the following information:

• Course title • Name (first, last, middle initial) • Your employer’s name • Mailing address • Daytime phone number • Email address • Date of Birth

We will process your registration within one working day.

GENERAL INFORMATION

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GENERAL INFORMATION

Confirmations

You will receive an automatically generated email confirmation within 24 hours of your registration. This confirms that we have received and processed your registration and you are confirmed in the class you’ve requested. After this, our policy is “No News is Good News”, so if you don’t hear from us again, please attend class. You may also receive another email 8-12 days before the first class date with information on location, any pre-work required for the class, or communication related to the class.

Cancellations

If you need to cancel: Please notify COCC by phone or email at least two weeks prior to the first session and we will remove you from the class. If you need to cancel after the two-week deadline, please contact us right away, as we may have a wait list and can fill your spot with someone who would like to attend. If we cannot fill your space, we will charge your organization for your registration. Substitutions are welcome, so we encourage you to find a colleague who can attend in your place if you need to cancel within two weeks of the class start date. If you do find a replacement, please contact us to make the change in our registration system. We will need the registration information for the person taking your place.

If we need to cancel: All courses are subject to having sufficient enrollment two weeks from the first class date. If we find that enrollment is low, we may need to cancel the class. In this case, you will be contacted by COCC’s customer service team by phone and/or email notifying you of the cancellation at least ten days prior to the first session.

Payment

Your employer will be paying for the fee related to your class, so no payment is required of you to register. You will need to go through the approval system your employer has established in order to register and attend. If you have questions about this, please contact your supervisor.

On Demand Training

Any of the training topics in this schedule are available on-demand for your team. COCC Continuing Education can assist with your team retreat and on-going workforce skill development. Contact Nancy Jumper at 541.383.7273 or njumper@cocc.edu to explore possibilities.

Location Codes and Map Links for Public Sector Classes

COCC Boyle Education Center 2600 NW College Way, Bend OR 97703*Parking permits are not required in the parking lot behind Boyle Education Center.Driving Directions | Campus Map

COCC Chandler Lab 1027 NW Trenton Ave, Bend OR 97703Note: This is not on the main COCC campus. No parking permit is required.CHLAB Map

Bend Park and Recreation District Office Riverbend Community Room799 SW Columbia, Bend OR 97702PKDIST Driving Directions

COCC Redmond Campus - Technology Education Center2324 SE College Loop, Redmond OR 97756*Parking permit required. The permit can be found at the bottom of your email confirmation.Redmond Campus Map

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PROFESSIONAL DEVELOPMENT

Business Communication for Success Series

Take one, two, or all three of these classes to develop essential communication skills for the workplace. Topics cover tips for effective written and verbal communication, leading and participating in successful meetings, and key interpersonal communication skills such as coaching, feedback, and building blocks for productive conflict.

Planning & Leading Meetings that ROCK!

Too often, we view meetings as an obligation that prevents us from being productive and not a way to achieve our goals and move our organization forward. This workshop will provide you with valuable tools to transform your meetings, so they are productive and make a difference to your team.

Date: April 10, WednesdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Get to the Point: Written & Verbal Communication 101

No matter what your role is, effective communication skills are key to professional success. Learn and practice three critical considerations for effective verbal and written communication. Use these skills to be effective in your everyday conversations, email communications or meeting presentations.

Date: May 9, ThursdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

Interpersonal Communication: Giving/Receiving Feedback & Conflict

As we grow in our professional careers, we need critical skills like managing conflict and giving and receiving feedback. Learn techniques to be more effective in helping others learn and grow. Determine how to view conflict as an opportunity instead of something to avoid.

Date: May 21, TuesdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

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PROFESSIONAL DEVELOPMENT

Habits That Lead to Professional Excellence

Discover practical habits to improve your professional excellence. This two-session course will focus on key areas including communication, productivity, time management, self-care, and professional longevity. Learn the practical habits you need to ensure growth and achieve success through group learning, specific goal setting, and readings from some of today's most successful professional coaches. Join us for this energizing and empowering course!

Date: April 17 & 24, Wednesdays (attend both days)Time: 8:30am-12:30pmInstructor: Holly HoeksemaLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Front Office Safety & Security (Redmond)

Gain confidence to deal with dangerous situations, difficult people and emergencies in your role working at or around a front desk, counter, lobby, or reception area. Develop an action plan for unsafe situations through identifying unusual, suspicious and dangerous behavior, including body language of dangerous people. Develop communication skills for difficult and dangerous situations and people.

Date: April 25, ThursdayTime: 8:00am-12:00pm Instructor: Joe Puckett Location: COCC Redmond Campus, RTEC 135 2324 SE College Loop, Redmond OR 97756

Removing Biases in the Workplace: Creating an Inclusive Culture

Unconscious bias refers to the information, attitudes, and stereotypes that inform our subconscious way of processing information, dictating the process by which we take mental shortcuts. Research shows that even individuals committed to equality harbor unconscious biases and unintended microaggressions. Regretfully, these biases can affect everyday decisions and interactions leading us to make inaccurate judgments in hiring, project selection, whose voice is heard, team and individual performance, and career advancement. Explore the research on this topic and understand how to implement strategies in your organization to combat unconscious bias and help your employees, colleagues, projects and organization thrive.

Date: May 10, FridayTime: 8:30am-12:00pm Instructor: Rane Johnson-StempsonLocation: Bend Park & Recreation District Office, Riverbend Room 799 SW Columbia, Bend OR 97702

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PROFESSIONAL DEVELOPMENT

Increasing Communication & Collaboration through DiSC

This powerful and interactive session challenges you to increase awareness of how your communication approach helps or hinders your effectiveness with others. Explore how to adapt your communication and approach with both internal and external clients based on the situation and/or person. This session utilizes DiSC profiles as a guide and tool for understanding communication styles and adapting strategies for increasing communication and collaboration skills. You will receive a link to complete your DiSC assess-ment prior to the session.

Date: May 14, TuesdayTime: 12:30-5:00pmInstructor: Wendy BoyerLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Achieving Customer Service Excellence

This half-day workshop includes best practices to deliver excellent customer service. Discover the mindset you need to be successful and understand customer behavior. Explore how, what and who to ask when you don’t have the answers. Learn how to deal with difficult customer interactions and when it is best to transfer the customer to someone else. You will leave with new tools to provide excellent customer service in public sector settings.

Date: May 29, WednesdayTime: 8:30am-12:00pmInstructor: Jo SmithLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

QPR Suicide Prevention Training

QPR stands for ‘Question, Persuade and Refer.’ Research shows that the majority of those who attempt suicide give some warning signs – verbal, written, or behavioral. QPR is designed to interrupt the journey of considering self-destruction as a way to end unbearable psychological pain. QPR is research-based and designed for the layperson to respond to a suicidal crisis. Contact COCC if you are interested in hosting this 1.5 hour training for your department or team.

Ask about hosting this on-site for your department to deepen your team’s communication and effectiveness.

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LEADERSHIP

Ignite Your Leadership Style

If you are an experienced supervisor, you already know that there are many different styles of effective leadership. Are you aware of the style you naturally gravitate towards? This class will explore cutting-edge research on the four most common leadership styles along with the pros and cons of each style. Learn how to maximize your strengths and overcome your weaknesses, as well as set goals for future improvement in your leadership role.

Date: May 15 & 22, Wednesdays (attend both days)Time: 9:00am-12:00pmInstructor: Holly HoeksemaLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Leading Through Appreciative Inquiry: Your Coaching Superpower

This two-session class defines Appreciative Inquiry (AI) and uncovers the tools to apply it in your daily leadership approach. This powerful philosophy focuses on identifying what is working well, analyzing why it is working well and then doing more of it. Essential Leader alumni will continue their learning by exploring AI within the Change Framework, offering a path for supercharging your coaching and results with both individuals and your team. This class uses The Thin Book of Appreciative Inquiry by Sue Annis Hammond as the foundation; however, it is your day-to-day coaching and change challenges that make it real. Application between sessions is a vital part of the learning. You will receive the book before the first session to complete assigned reading before June 5 (about 50 pages).

Date: June 5 & 19, Wednesdays (attend both days)Time: 1:00-5:00pm Instructor: Wendy BoyerLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

* Register by May 15 to receive your book two weeks before the first session.

Prerequisite: Completion of Essential Leader Series.

Interviewing Essentials: Find the Best Person for the Job

Hiring new employees can be challenging. No one intends to hire someone who turns out to be a performance disaster or a walking lawsuit, and yet, it seems to happen with startling frequency. These bad decisions may be due to poor planning, a lack of understanding about the job, job requirements, or various other reasons. Interviewing and selecting the best person for the job is one of the most important functions a leader has, and, unfortunately, the most overlooked. Join us as we explore interviewing and hiring secrets designed to find and select the best person for the job.

Date: May 8, WednesdayTime: 8:00am-12:00pmInstructor: Jennifer Bouman-SteagallLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

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LEADERSHIP

The Supervisor’s Tool Chest: Get the Right Tools for the Job

This fast-paced, two-session course will help you navigate regulatory considerations of managing people. Supervisors will gain valuable tips and tools for facilitating positive employee contributions to departmental work. The first session will include content facilitated by a Bureau of Labor and Industries’ (BOLI) trainer on employment laws and regulations, followed by topic-specific breakout sessions led by HR representatives to discuss agency-specific considerations. The second session will cover employee relations, engagement, and performance management aspects of supervision. This training is perfect for new supervisors or those with more experience who are seeking up-to-date information. Space is limited and attendance to both sessions is required. If you are interested in participating, please contact your HR Representative listed on the right. Participants will be selected internally by each organization.

Date: April 23 & May 7, Tuesdays (attend both sessions)Time: 8:00am-12:00pmInstructors: Joseph Tam & Jennifer Bouman-SteagallLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Contact your HR Representative today if you would like to be considered:

Deschutes County Jason Bavuso 541.617.4706

City of Bend Ed Martinen 541.693.2139

Bend Park & Recreation District Theresa Albert 541.706.6111

Deschutes Public Library Jennifer Palmer 541.312.1024

City of Redmond Susan Bailey 541.923.7725

COIC Barbara Taylor 541.548.9521

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LEADERSHIP

Session #1: Kick-off - Defining the Lead Worker Role – April 4 (1:00-4:00pm)Note: Participants and their Supervisor attend this sessionThis session provides an overview of the series and clarifies the scope and responsibilities between a lead worker and their supervisor. Participants will also review current goals and measures of success for your role.

Session #2: Increasing Communication & Collaboration through DiSC – April 18 (12:30-5:00pm)This powerful and interactive session challenges participants to increase awareness of how their communication approach helps or hinders their effectiveness as a leader and peer. Explore how to adapt your communication and approach with both internal and external clients based on the situation and person. This session utilizes “DiSC profiles” as a guide and tool for understanding communication styles and adapting strategies for increasing communication and collaboration skills.

Session #3: Thriving Through Change & Into Accountability – May 2 (12:30-4:00pm)Explore the question, “What is accountability and how do we develop it in ourselves and others?” Demystify how people process through change by identifying their specific behavior and language cues, allowing you to proactively coach them from opposition and into personal accountability and engagement.

Session #4: Influencing as a Team Coach – May 16 (12:30-5:00pm)Note: Supervisors may attend this session to support real-life examples. Participants will focus on ways to build effective work relationships and explore how to coach and provide feedback to team members using two simple and effective tools.

Session #5: Lead Series Integration & Best Practices – June 20 (12:30-5:00pm)This critical session explores your progress and application from Sessions 1 – 4. Identify peer best practices and support required for continued success and growth as a leader. Bring your success stories, challenges, and ideas to share.

Lead Worker Series

The Lead Worker Series is designed to increase the partnership between Supervisors and Lead Workers to create engaged and successful teams. Supervisors and Leads must develop an understanding of their unique roles and identify ways to work together in goal setting, performance tracking and coaching with their team. This series includes five sessions, each building upon content previously covered in highly interactive, experiential and engaging sessions facilitated by Organizational Consultant and Professional Coach, Wendy Boyer. Your Human Resources Department selects participants to represent your organization. Space is limited. If you are interested, please contact your organization’s HR department to inquire.

Learning Beyond the Classroom: To deepen the learning and on-the-job application, pre and post-session assignments are included throughout the Series. Example assignments include completing online assessments, reading assignments, meeting with your supervisor to discuss session content, etc. Completing this work before and after each session keeps the learning alive beyond the classroom.

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TECHNOLOGY

Excel: Getting Started

For beginning spreadsheet users or those who need to review basic skills. Topics include: • Spreadsheet set-up • Entering data • Formatting • Simple formulas • Templates

Date: April 16, TuesdayTime: 2:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Excel: Intermediate Topics

Take this class to build your Excel skills. Prerequisite: Proficiency in the skills covered in Excel: Getting Started. Topics include: • Charts • Cell references • Sorts/Filters • View Options • Headers/Footers

Date: May 2, ThursdayTime: 2:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Excel: Advanced Topics

Learn advanced tools in Excel to calculate and analyze worksheet information. This class is for experienced Excel users. Topics include: • IF Functions • Flashfill/Styles • Pivot Tables • Macros

Date: May 16, ThursdayTime: 2:00-5:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

PowerPoint: Getting Started

PowerPoint visual aids can be an effective way to convey key information to your audience in a presentation. This class is for beginners and includes the following topics: • Creating slides • Design themes • Slide layout • Best Practices

Date: May 20, MondayTime: 2:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

PowerPoint: Improve Your Presentations

If you are comfortable using PowerPoint but want to learn how to spiff up your presentations, this class is for you. Topics include: • Animation • Transitions • Timed Presentations • Audio & Video

Date: June 4, TuesdayTime: 2:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Word: 10 Tips for Working Smarter

For current MS Word users looking to expand your skill level. Sample topics include: • Mail merge • Templates • Wizards • AutoCorrect • AutoText • Tables • Tracking changes • Section breaks • Columns

Date: May 22, WednesdayTime: 9:00am-12:00pmInstructor: Pamela BurnsLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Contact your HR Representative today if you would like to be considered:

Deschutes County Jason Bavuso 541.617.4706 City of Bend Ed Martinen 541.693.2139 Bend Park & Recreation District Theresa Albert 541.706.6111 Deschutes Public Library Jennifer Palmer 541.312.1024 City of Redmond Susan Bailey 541.923.7725 COIC Barbara Taylor 541.548.9521

phone: 541.330.4388email: publicsectorce@cocc.eduwebsite: cocc.edu/PublicSectorCE