spring 2015 barbourne health centre news · to say goodbye to the winter blues. but before we look...
TRANSCRIPT
made we have begun
implementing some
changes to the surgery,
including a new phone
system, early morning ap-
pointments and additional
ANP (advanced nursing
practitioner) staff.
For more information and
to see the published
monthly results please
visit our website:
www.barbournehealthcentre.
nhs.uk
Make Your Voice Heard
The Friends & Family test
will continue throughout
the year so if you would
like to take part please fill
in a form from reception
before you leave.
The days are getting
longer and it’s almost time
to say goodbye to the
winter blues. But before
we look forward let’s just
take a quick glance back!
The winter months have
seen some changes at
Barbourne Health Centre.
We have been successfully
running The Friends &
Family Test, a government
initiative to gain feedback
from patients on their
experience at their GP.
On visiting the surgery
patients have been asked
to rate the likelihood of
recommending the surgery
to friends and family using
a scale of 1-5 (1 being
‘extremely likely’ and 5
being ‘extremely unlikely’).
We are very pleased to
announce that we have
achieved wonderful
feedback from patients,
with the overwhelming
majority stating they would
be extremely likely to
recommend us to friends
and family.
We wish to thank all our
patients for the feedback.
In response to comments
We Have A Spring In Our Step
Spring 2015
Barbourne Health
Centre News
44 Droitwich Rd, WR3 7LH TEL: 01905 22888
Inside This Edition
MJOG: Saving the
environment with text messages.
New Staff: Starters and Leavers.
Open All Hours: New Phone System
Join us Online
Extended Opening Hours:
Early Morning Trial
Travel Time:
Thinking about vaccinations
Now accepting new patients!
Coming Soon: New Automated Telephone Booking If you don’t need to speak to a receptionist and wish to book, check, change or cancel a GP appointment you will be
able to do so using our new automated service from the end of February 2015.
Called ‘Patient Partner’ this service will be available 24 hours a day, 7 days a week, 365 days a year! Just call the usual surgery number and when instructed select the automated booking service.
All you need is your date of birth and the telephone number we have on file.
Make sure we have your current telephone number. Inform a receptionist or call us.
We are pleased to announce that our text messaging service, MJOG, has had a successful first few months. Launched in November 2014, the service offers patients text message communication from the surgery direct to their mobile phones. We have also been able to communicate key messages to our patients via this service. “The feedback from our patients has been over-whelmingly positive,” says Dr Charles Harris.
“It has proven a quick and easy way to let people know about important changes to the surgery and acts as a reminder for appointments, having reduced the amount of missed appointments.” “At a time when we need to think about costs in the NHS this service offers real value for money for our patients.” Texting mobiles using MJOG is free as opposed to the every increasing cost of post-ing letters, not to mention the environmental benefits.
Dr Harris says: “Importantly this frees up money that we can spend on additional clinical staff and providing more appointments, meaning better patient care all round”
MJOG; free text message reminder service
Barbourne Health Centre News
NHS Health Checks — your MOT for health!
Patients between the ages of 40 and 74 years are in-vited to attend a free Health Check at Barbourne Health Centre. This is a 30 minute appointment with our Health Care Assistant to ensure that avoidable illnesses are identified early, focusing on prevention and early intervention and helping you to live a longer, healthier life! During your Health Check the Health Care Assistant will measure your height, weight, body mass index, blood pressure and cholesterol levels.
Ask at reception for more details
From the end of February 2015
BHC Welcomes New Staff
Barbourne Health Centre News
DR SERENA BOVE General Practitioner
Dr Serena Bove will be develop-ing her own patient list and patients will be informed in due course if this is pertinent to them.
SALLY ADDISON-SMITH Advanced Nurse Practitioner
Sally is a highly skilled Advanced Nurse Practitioner (ANP) and Manager, who is joining us as part of the Nursing and Management team.
JULIE ALLEN Advanced Nurse Practitioner
Julie is an experienced Prescribing Nurse Practitioner will be available for urgent ‘On the Day’ appointments from mid March, promoting easier ‘on the day’ access to a clinician.
“We would like to thank all our patients for their continued support in what is an ever-changing NHS, and we are looking forward to moving Barbourne Health Centre forward via all of its new
initiatives over the next few months.”
Lisa Louvaine, Assistant Health Centre Manager
LAURIE PATRICK-RIVERS Practice Manager
Laurie will be Practice Manager of Barbourne Health Centre from 1st April 2015. Laurie has exten-sive knowledge and experience of the NHS and has worked in the sector for over nine years.
DR NAZIA GHANI General Practitioner
Dr Ghani will also be developing her own patient list and patients will again be informed in due course if this is pertinent to them.
And Says Goodbye To Old Friends
DR HAZRA General Practitioner
After 18 months at Barbourne
Health Centre Dr Hazra is moving on to pastures new at the end of
March. We wish Dr Hazra all the best for
the future!
DR HEPPLE General Practitioner
Dr Hepple is leaving Barbourne
Health Centre to pursue a career as a GP Partner at a new practice
out of county. Good luck Dr Hepple!
DR WEATHERUP General Practitioner
During her year with us Dr
Weatherup has helped develop Palliative Care at Barbourne
Health Centre. She is now moving to share her expertise with
another surgery. We wish her every success in her
new venture!
If you are concerned that your GP is leaving the surgery, we would like to reassure all of our patients that your new allocated GP will continue to provide a first class service. We aim to make a smooth transition and look forward to the wealth of experience our new practitioners will bring to our surgery.
Worried your GP is leaving?
JOANNE PAINTER
Advanced Nurse Practitioner
We also welcome to our nursing team Joanne who is an experienced nurse and will be joining our prescribing nurse practitioner team in April.
Barbourne Health Centre News
Join Us Online
“Like” us on Facebook to get updates about appointments availability, clinics and seasonal warnings! Not to mention healthy tips and important NHS news.
www.facebook.com/barbournehealthcentre
Sign up for our online appointment booking system. It’s quick, it’s easy and gives you control over your appointments. Go to www.barbournehealthcentre.nhs.uk and click on the online appointments link on our home page.
www.barbournehealthcentre.nhs.uk
Extended Surgery Opening Times:
Monday 8am—6.30pm Tuesday 8am—6.30pm Wednesday 8am—6.30pm Thursday 8am—6.30pm Friday 8am—6.30pm Saturday 8am—4.00pm
Saturday surgery now open!
For advice and information on a wide range of health issues visit NHS choices.
Patient Participation Group:
Have Your Say
Our patient participation group is made up of patients who wish to make a positive impact within the surgery. Meeting every three months the group aim to promote comments and views from patients on services, or gaps in services, to the management team. If you think you have an understanding of issues that affect patients and the practice please email Lisa Louvaine, Assistant Health Centre Manager: [email protected] We look forward to hearing from you.
Going On Holiday This Year?
Remember to book your vaccinations in good time. Speak to a member of staff at least 8 weeks before you plan to travel to find out which vaccinations you will require. You will also need to make sure your ex-isting vaccinations for the UK are up to date, such as polio and tetanus. If they are not you will need booster jabs. And don’t forget to protect yourself from malaria.
Book appointments