Copyright  ©  2015  Splunk  Inc.  

Joe  Hardstaff  Business  Systems  Architect,    Gatwick  Airport  Ltd  

Splunk>Cloud  at  Gatwick  Airport  

Disclaimer  

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During  the  course  of  this  presentaIon,  we  may  make  forward  looking  statements  regarding  future  events  or  the  expected  performance  of  the  company.  We  cauIon  you  that  such  statements  reflect  our  current  expectaIons  and  esImates  based  on  factors  currently  known  to  us  and  that  actual  events  or  results  could  differ  materially.  For  important  factors  that  may  cause  actual  results  to  differ  from  those  contained  in  our  forward-­‐looking  statements,  please  review  our  filings  with  the  SEC.  The  forward-­‐looking  statements  made  in  the  this  presentaIon  are  being  made  as  of  the  Ime  and  date  of  its  live  presentaIon.  If  reviewed  aTer  its  live  presentaIon,  this  presentaIon  may  not  contain  current  or  

accurate  informaIon.  We  do  not  assume  any  obligaIon  to  update  any  forward  looking  statements  we  may  make.    

 In  addiIon,  any  informaIon  about  our  roadmap  outlines  our  general  product  direcIon  and  is  subject  to  change  at  any  Ime  without  noIce.  It  is  for  informaIonal  purposes  only  and  shall  not,  be  incorporated  into  any  contract  or  other  commitment.  Splunk  undertakes  no  obligaIon  either  to  develop  the  features  

or  funcIonality  described  or  to  include  any  such  feature  or  funcIonality  in  a  future  release.  

Agenda  

!   Gatwick  Airport  –  About  Us  !   Our  IntroducIon  to  Splunk  !   The  Business  Challenge  !   Achievements  to  date  !   Predict  Tomorrow  !   Conclusion  !   QuesIons  

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Gatwick  Airport  –  About  Us  

Gatwick  Airport  –  About  Us  

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Busiest  Single  Runway  Airport  in  the  World  •  925  Flights  per  day  in  August  2015  •  40  Million  Passengers  by  2016  

•  10  years  ahead  of  UK  Government  predicIons  on  passenger  numbers  

•  52  Airlines  flying  to    –  200  locaIons    –  in  90  countries  

•  We  fly  to  more  desInaIons  than  any  other  UK  airport  

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Passenger  Experience  Gatwick  -­‐  London’s  Airport  of  Choice  

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•  Parking  •  Check-­‐In  •  Passenger  Security  •  Departure  Lounge  •  Departure  Gate  •  Arrival  Gate  •  ImmigraIon  •  Baggage  Reclaim  •  Customs  •  Onward  Travel  

On-­‐Time  Efficiency  Gatwick  -­‐  London’s  Airport  of  Choice  

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•  Take-­‐off  from  outstaIon  •  Zoned    •  Finals  •  Landing  •  Taxi  to  Stand  •  Turn  •  Taxi  to  Runway  •  Takeoff  

Who  Do  We  Compete  With?  

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San  Diego  (2nd  Busiest  single  runway  airport)  

•  465  Flights  per  day  •  19  Million  Passengers  

•  1,290  Flights  per  day  •  73.4  Million  Passengers  

Heathrow  Airport  (Busiest  airport  in  the  UK)  

Amsterdam  Airport  Schiphol  (Netherlands  Hub  Airport)  •  53  Million  Passengers  

Frankfurt  Airport  (Busiest  airport  in  Germany)  •  65  Million  Passengers  

Our  IntroducIon  to  Splunk  

Proof  of  Value  

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Performance  &  Availability  Used  to  scan  boarding  passes  to  ensure:  •  Right  airport,  terminal,  day,  Ime  •  Flight  not  cancelled  or  delayed  

Splunk  provided:  •  Insight  on  performance  gains    •  ReducIon  in  incidents  •  At  a  glance  root  cause  analysis  

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Early  ExploraIon  

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Root  Cause  Analysis  Used  to  provide  automated  public  announcements:  •  Stock  pre-­‐recorded  messages  •  Ad-­‐Hoc  text  to  voice  messages  

Splunk  provided:  •  Insight  into  configuraIon  issues  •  ReducIon  in  incidents  •  ApplicaIon  bugs  

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The  Dawn  of  RealizaIon  

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Compliance  with  SQR  First  aoempt  with  business  data:  •  How  are  we  doing  with  TIP?  •  Where  are  passengers  going?  •  Are  there  problems  with  travel?  

Splunk  provided:  •  Insight  into  security  compliance  •  Prepare  security  to  look  for  specific  items  •  Understand  road  and  rail  incidents  &  their  effect  •  A  combinaIon  of  historical  fact  with  current  event  

The  Business  Challenge  

What’s  the  Challenge?  

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We  needed  to  monitor  •  Radar  -­‐  Zoned,  Finals,  Landed  •  Flight  InformaIon  Displays  •  Resource  on  Stand  •  Stand  Entry  Guidance  System  •  Fixed  Electrical  Ground  Power  •  Steps  &  Air-­‐bridge  Aoached  •  Service  Vehicles  Geo  Tag  &  Fence  •  Baggage  ReconciliaIon  System  •  People  CounIng  System  •  Electronic  Flight  Progress  Strips  •  Airport  OperaIonal  Database  –  Flight  Status  

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Capacity  and  Flexibility  

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Gatwick  Strategy  is  to  uIlize  Cloud  Services    •  Already  subscribe  to  Cloud  Services  

–  OKTA  –  SSO  &  Mobility  Management  –  Casper  –  SituaIonal  Awareness  &  Noise  Tracking  –  Amadeus  –  A-­‐CDM  Portal  –  MicrosoT  Azure  –  Messaging  Services  

•  We  would  need  ~60  dedicated  Splunk  servers  •  Associated  support  and  maintenance  costs  •  Build  for  heaviest  demand  •  Unable  to  flex  up  or  down  as  required  •  Unable  to  beat  the  price  point  internally  •  Unable  to  beat  100%  availability  internally  

Faster  Delivery  to  Business  

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We  Needed  to  move  Quickly  •  Splunk>Cloud  was  required  ASAP  •  Two  weeks  to  get  data  out  •  First  live  dashboard  four  weeks  aTer  that  •  SAML2  /  OKTA  presented  •  Airfield  status  on  CEO  Apple  Watch  from  Aug  

•  Full  control  of  data  consumed  •  Deliver  VisualizaIon  in  days  not  weeks  •  Combine  Historical  Fact  with  Current  Event  •  Predict  impact  and  implicaIon  

How  Did  We  Do?  

Airfield  Performance  

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Monitor  the  moving  parts  •  Radar  •  Stand  Entry  Guidance  System  •  People  CounIng  System  •  Electronic  Flight  Progress  Strips  •  Airport  OperaIonal  Database  •  Enterprise  Service  Bus  

Airfield  Dashboard  

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At-­‐A-­‐Glance  Performance  Provides:  •  Achievement  of  target  turn  Ime  •  On  Time  Departure  •  Target  Off  Block  Time  accuracy  •  Delays  incurred  excluding  CTOT  •  Delays  incurred  including  CTOT  

PredicIon  

Terminal  Performance  

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Monitor  the  moving  parts  •  Road,  Rail  &  Bus  services  •  Building  Management  System  •  Passenger  InformaIon  Displays  •  Electronic  way-­‐finding  •  Manned  Check-­‐In  desks  in  use  •  Common  Use  –  Self  Service  kiosks  •  Self  Service  /  Automated  Bag  Drop    •  Area  occupancy  &  queue  measurement  •  Security  Gates  •  X-­‐Ray  throughput  •  Gate  announcements  /  Call  to  Gate  

     Historical  Fact  /  Current  Event  

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DisrupIon  Cause  &  Effect  –  Where  could  Splunk>Cloud  take  us?  •  Travel  DisrupIon:  

–  Capture  Road,  Rail,  Bus  disrupIon  &  expected  duraIon  –  ReducIon  in  the  expected  passenger  numbers  –  Check-­‐In,  Security,  Airlines,  Ground  Handlers  informed  

•  Passenger  Flow:  –  Capture  Passenger  Flow  from  curb  to  gate  &  back  –  Reduce  queues,  congesIon  &  pinch  points  –  Improve  on  the  passenger  experience  

•  Social  Media:  –  Capture  feedback  from  Twioer,  Facebook,  Yammer  –  Provides  real  Ime  informaIon  about  Gatwick  –  When  it’s  not  perfect,  we  can  make  it  great  again  

Terminal  Dashboard  

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At-­‐A-­‐Glance  Performance  Provides:  •  Passenger  flow  monitoring  •  Early  view  of  opportuniIes  •  Flag  where  we  can  do  beoer  •  Highlight  potenIal  issues  •  Impact  Analysis  •  Allows  Imely  intervenIon  

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Conclusion  

What  Now?    

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!   Combining  Ops  data  in  Splunk>Cloud  gives  agility  &  scalability,  provides  insight  into  airport  performance  

!   How  did  we  do?  -­‐>  How  are  we  doing?  -­‐>  How  will  we  do?  

!   Simple  method  to  combine  Historical  Fact  with  Current  Event  

!   PredicIon  stops  a  minor  incident  becoming  a  major  problem  

A  ShiT  Change  in  Thinking  

THANK  YOU