driving efficiency with splunk cloud at gatwick airport
TRANSCRIPT
PowerPoint Presentation
Joe Hardstaff Business Systems Architect GatwickDRIVING EFFICIENCY WITH SPLUNK CLOUD AT GATWICK AIRPORT
Matt DaviesHead of EMEA MarketingSplunk
#Splunk
Q & A at the endPlease type them into the Webex chat window
We have a video from GatwickPlease make sure your computers sound is turned up
Turning Machine Data into Operational IntelligenceIndex any machine Data:Any Source, Type, VolumeOnline ServicesWeb ServicesServersSecurityGPS LocationStorageDesktopsNetworksPackaged ApplicationsCustomApplicationsMessagingTelecomsOnline Shopping CartWeb ClickstreamsDatabasesEnergy MetersCall Detail RecordsSmartphones and DevicesRFID
On-Premises
Private Cloud
Public Cloud
Gain Real-Time Visibility
Apps &SolutionsReport &analyzeCustom dashboardsMonitor and alertAd hoc search
Platform for Machine Data
ApplicationDeliverySecurity,Complianceand FraudBusinessAnalyticsIndustrialData andInternet ofThingsITOperations
MainframeData
RelationalDatabases
Mobile
Forwarders
Syslog/TCPIoTDevices
NetworkWire Data
Hadoop
The Use Cases for Operational Intelligence
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Platform for Operational IntelligenceThe Splunk Portfolio
900+ Apps and Add-OnsSplunk PremiumSolutions
MainframeData
RelationalDatabases
Mobile
SaasIaaS
SyslogTCPIoTDevices
NetworkWire Data
Hadoop
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The Four Principles of Splunk CloudInstant
Secure
Reliable
100% Uptime SLAHybrid
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Splunk Cloud Available Worldwide
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Splunk AWS & Azure apps for cloud migrationExec & IT insight with NOC dashboardsStudents placed at right universityNetwork, IaaS & cloud troubleshooting
Why UCAS uses Splunk for Cloud Management
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SophosSecurity in the cloud, UK, Splunk powers their SOC
Security analytics driven SOC to protect the business
Splunk Cloud delivered from within EU as SaaS
Splunk for real-time reporting, alerting & investigationHow Sophos Uses Splunk Cloud For An Analytics Driven SOC
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Welcome to Gatwick Airport
Joe HardstaffBusiness Systems Architect, Gatwick Airport Ltd
Splunk>Cloud at Gatwick Airport
Copyright 2015 Splunk Inc.
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AgendaGatwick Airport About UsOur Introduction to SplunkThe Business ChallengeAchievements to datePredict TomorrowConclusionQuestions
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Gatwick Airport About Us
Copyright 2015 Splunk Inc.
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Gatwick Airport About UsBusiest Single Runway Airport in the World925 Flights per day in August 201540 Million Passengers by 2016
10 years ahead of UK Government predictions on passenger numbers
52 Airlines flying to 200 locations in 90 countries
We fly to more destinations than any other UK airport
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Passenger ExperienceGatwick - Londons Airport of ChoiceParkingCheck-InPassenger SecurityDeparture LoungeDeparture GateArrival GateImmigrationBaggage ReclaimCustomsOnward Travel15
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On-Time EfficiencyGatwick - Londons Airport of ChoiceTake-off from outstationZoned FinalsLandingTaxi to StandTurnTaxi to RunwayTakeoff16
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Who Do We Compete With?San Diego (2nd Busiest single runway airport)465 Flights per day19 Million Passengers
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1,290 Flights per day73.4 Million Passengers
Heathrow Airport (Busiest airport in the UK)
Amsterdam Airport Schiphol (Netherlands Hub Airport)53 Million Passengers
Frankfurt Airport (Busiest airport in Germany)65 Million Passengers
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Our Introduction to Splunk
Copyright 2015 Splunk Inc.
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Proof of ValuePerformance & AvailabilityUsed to scan boarding passes to ensure:Right airport, terminal, day, timeFlight not cancelled or delayed
Splunk provided:Insight on performance gains Reduction in incidentsAt a glance root cause analysis
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Early ExplorationRoot Cause AnalysisUsed to provide automated public announcements:Stock pre-recorded messagesAd-Hoc text to voice messages
Splunk provided:Insight into configuration issuesReduction in incidentsApplication bugs
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The Dawn of RealizationCompliance with SQRFirst attempt with business data:How are we doing with TIP?Where are passengers going?Are there problems with travel?
Splunk provided:Insight into security compliancePrepare security to look for specific itemsUnderstand road and rail incidents & their effectA combination of historical fact with current event
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The Business Challenge
Copyright 2015 Splunk Inc.
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Whats the Challenge?We needed to monitorRadar - Zoned, Finals, LandedFlight Information DisplaysResource on StandStand Entry Guidance SystemFixed Electrical Ground PowerSteps & Air-bridge AttachedService Vehicles Geo Tag & FenceBaggage Reconciliation SystemPeople Counting SystemElectronic Flight Progress StripsAirport Operational Database Flight Status23
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Capacity and FlexibilityGatwick Strategy is to utilize Cloud Services Already subscribe to Cloud ServicesOKTA SSO & Mobility ManagementCasper Situational Awareness & Noise TrackingAmadeus A-CDM PortalMicrosoft Azure Messaging ServicesWe would need ~60 dedicated Splunk serversAssociated support and maintenance costsBuild for heaviest demandUnable to flex up or down as requiredUnable to beat the price point internallyUnable to beat 100% availability internally24
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Faster Delivery to BusinessWe Needed to move QuicklySplunk>Cloud was required ASAPTwo weeks to get data outFirst live dashboard four weeks after thatSAML2 / OKTA presentedAirfield status on CEO Apple Watch from Aug
Full control of data consumedDeliver Visualization in days not weeksCombine Historical Fact with Current EventPredict impact and implication
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How Did We Do?
Copyright 2015 Splunk Inc.
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Airfield PerformanceMonitor the moving partsRadarStand Entry Guidance SystemPeople Counting SystemElectronic Flight Progress StripsAirport Operational DatabaseEnterprise Service Bus
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Airfield DashboardAt-A-Glance PerformanceProvides:Achievement of target turn timeOn Time DepartureTarget Off Block Time accuracyDelays incurred excluding CTOTDelays incurred including CTOT
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Prediction
Copyright 2015 Splunk Inc.
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Terminal PerformanceMonitor the moving partsRoad, Rail & Bus servicesBuilding Management SystemPassenger Information DisplaysElectronic way-findingManned Check-In desks in useCommon Use Self Service kiosksSelf Service / Automated Bag Drop Area occupancy & queue measurementSecurity GatesX-Ray throughputGate announcements / Call to Gate
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Historical Fact / Current EventDisruption Cause & Effect Where could Splunk>Cloud take us?Travel Disruption:Capture Road, Rail, Bus disruption & expected durationReduction in the expected passenger numbersCheck-In, Security, Airlines, Ground Handlers informedPassenger Flow:Capture Passenger Flow from curb to gate & backReduce queues, congestion & pinch pointsImprove on the passenger experienceSocial Media:Capture feedback from Twitter, Facebook, YammerProvides real time information about GatwickWhen its not perfect, we can make it great again31
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Terminal DashboardAt-A-Glance PerformanceProvides:Passenger flow monitoringEarly view of opportunitiesFlag where we can do betterHighlight potential issuesImpact AnalysisAllows timely intervention32Screenshot here
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In Development Airport Stability33
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Conclusion
Copyright 2015 Splunk Inc.
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What Now? A Shift Change in ThinkingCombining Ops data in Splunk>Cloud gives agility & scalability, provides insight into airport performance
How did we do? -> How are we doing? -> How will we do?
Simple method to combine Historical Fact with Current Event
Prediction stops a minor incident becoming a major problem35
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Thank you
Security OperationsIT OperationsBusiness OperationsWith Splunk, your enterprise data platform
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