spi4 social performance management benchmark report ......if no yes education rural level...

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SPI4 Social Performance Management Benchmark Report Extract - RGVN(NE) ASIA N= 39 86. 1% 79. 2% 0% 20% 40% 60% 80% 100% 1b- Reporting of client-level data 1a- Social strategy DIM 1 DEFINE AND MONITOR SOCIAL GOALS 100. 0% 48. 7% 0% 20% 40% 60% 80% 100% 2c- Staff accountability 2b- Senior management accountability 2a- Board accountability DIM 2 COMMITMENT TO SOCIAL GOALS 26. 2% 0% 20% 40% 60% 3b- Benefits to clients 3a- Client needs and preferences DIM 3 PRODUCTS, SERVICES, DELIVERY CHANNELS THAT MEET CLIENTS' NEEDS AND PREFERENCES 100. 0% 93. 8% 89. 6% 96. 7% 88. 3% 0% 20% 40% 60% 80% 100% 4e- Mechanisms for complaint resolution 4d- Privacy of client data 4c- Fair and respectful treatment of clients 4b- Transparency 4a- Prevention of over- indebtedness DIM 4 TREAT CLIENTS RESPONSIBLY 68. 8% 87. 5% 71. 9% 100. 0% 0% 20% 40% 60% 80% 100% 6d- Compensation 6c- Profits 6b- Alignment of objectives 6a- Growth rates DIM 6 BALANCE FINANCIAL AND SOCIAL PERFORMANCE 77. 8% 80. 6% 70. 1% 0% 20% 40% 60% 80% 100% 5c- Employee satisfaction 5b- Communication of terms of employment 5a- HR policy DIM 5 TREAT EMPLOYEES RESPONSIBLY Benchmarks by region and worldwide Average score by standard Improvements for RGVN(NE) could focus on 2b Sr management accountability 5a HR policy (health and safety risks) 6b Alignment of objectives This proposal of focus areas is based on a review of the SPI4 questionnaire and the report, analysis of benchmarks, and where possible, context and sector trends at the country level.

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Page 1: SPI4 Social Performance Management Benchmark Report ......If No Yes Education Rural Level Residing50.9% 41% 52.7%Area Accessntondrinking 4.9% 4.7% 3.8%water Genderrproportionfin staff

SPI4 Social Performance Management Benchmark Report Extract - RGVN(NE)

5 World N= 158

ASIA N= 39

86.1%

79.2%

0% 20% 40% 60% 80% 100%

1b- Reporting of client-level data

1a- Social strategy

DIM 1 DEFINE AND MONITOR SOCIAL GOALS

100.0%

48.7%

0% 20% 40% 60% 80% 100%

2c- Staff accountability

2b- Senior management accountability

2a- Board accountability

DIM 2COMMITMENT TO SOCIAL GOALS

26.2%

93.6%

72.9%

0% 20% 40% 60% 80% 100%

3b- Benefits to clients

3a- Client needs and preferences

DIM 3PRODUCTS, SERVICES, DELIVERY CHANNELS THAT MEET

CLIENTS' NEEDS AND PREFERENCES

100.0%

93.8%

89.6%

96.7%

88.3%

0% 20% 40% 60% 80% 100%

4e- Mechanisms for complaint resolution

4d- Privacy of client data

4c- Fair and respectful treatment of clients

4b- Transparency

4a- Prevention of over-indebtedness

DIM 4TREAT CLIENTS RESPONSIBLY

68.8%

87.5%

71.9%

100.0%

0% 20% 40% 60% 80% 100%

6d- Compensation

6c- Profits

6b- Alignment of objectives

6a- Growth rates

DIM 6 BALANCE FINANCIAL AND SOCIAL PERFORMANCE

77.8%

80.6%

70.1%

0% 20% 40% 60% 80% 100%

5c- Employee satisfaction

5b- Communication of terms of employment

5a- HR policy

DIM 5TREAT EMPLOYEES RESPONSIBLY

Benchmarks by region and worldwide Average score by standard

Improvements for RGVN(NE) could focus on 2b – Sr management accountability 5a – HR policy (health and safety risks) 6b – Alignment of objectives

This proposal of focus areas is based on a review of the SPI4 questionnaire and the report, analysis of benchmarks, and where

possible, context and sector trends at the country level.

Page 2: SPI4 Social Performance Management Benchmark Report ......If No Yes Education Rural Level Residing50.9% 41% 52.7%Area Accessntondrinking 4.9% 4.7% 3.8%water Genderrproportionfin staff

Examples of Social Performance Management Dashboards

EMFIL July 2015 – March 2016 Samhita April 2015 – March 2016

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

Geographic Outreach Qtr 2 Qtr 3 Qtr 4 No.of districts 71 74 83 No.of backward districts 36 38 41 No.of branches 224 227 251 No.of backward branches 80 82 86 Rural 86.0% 85% 84.0% Urban 14.0% 15% 16.0%

Particulars Qtr 2 Qtr 3 Qtr 4 Illiterate 7.4% 3% 6.1% Primary (1-7) 38.6% 8% 38.1% Secondary (8-12) 50.9% 41% 52.7% Graduate-PG-Diploma 3.1% 1.9% 3.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Rural 85.7% 84.0% 83.6% Semi Urban 0.4% 0.4% 0.3% Urban 14.0% 15.7% 16.1%

Particulars Qtr 2 Qtr 3 Qtr 4 Own well 75.4% 72.7% 74.5% Govt. pump - public tap 17.3% 18.7% 16.9% Neighbor-Share 5.6% 5.7% 5.9% Any other 1.8% 2.9% 2.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 83.7% 81.2% 79.4% No 16.3% 18.8% 20.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Boiling 79.1% 78.5% 79.0% Chlorination 5.7% 4.9% 5.0% Water Purifier 5.5% 5.3% 3.8% Any other 9.7% 11.4% 12.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Own toilet 84.8% 85.1% 86.3% Community / public toilet 2.9% 3.9% 3.7% Neighbor-Shared 0.6% 0.6% 0.6% No Toilet 11.7% 10.5% 9.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 73.0% 74.5% 71.1% 66.9% No 8.9% 10.3% 12.2% 9.9% NA 18.9% 15.2% 17.2% 23.2%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 67.6% 68% 66.9% No 10.2% 8% 9.9% NA 22.6% 25% 23.2%

Girls in the age-group of 5 to 12 going to school?

Girls in the age-group of 13to15 going to school?

Access to Sanitation

Any regular method of water purification?

If Yes

Education Level

Residing Area

Access to drinking water

Gender proportion in staff Qtr 2 Qtr 3 Qtr 4 Women 1303 1360 1382 Men 1442 1529 1625 New staff joined 518 279 1124No of staff left 205 135 676Total no of staff 2745 2889 3007

Particulars Qtr 2 Qtr 3 Qtr 4 Hindu 74.8% 73.6% 72.8% Christian 11.8% 10.7% 11.2% Muslim 12.3% 14.2% 14.9% Buddhist 0.6% 0.8% 0.3% Sikh 0.1% 0.1% 0.0% Others 0.6% 0.6% 0.8%

Particulars Qtr 2 Qtr 3 Qtr 4 SC 22.2% 20.2% 20.4% ST 4.9% 4.7% 3.8% OBC 53.5% 55.5% 54.1% General 19.4% 19.7% 21.7%

Particulars Qtr 2 Qtr 3 Qtr 4 Agriculture 34.5% 33.6% 29.3% Self Employed 16.5% 15.2% 14.1% Daily wages 26.0% 26.8% 25.3% Housewife 17.9% 19.7% 26.2% Salaried 4.8% 4.5% 4.9% Unemployed 0.2% 0.2% 0.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 14.2% 15.0% 15.8% No 64.3% 67.6% 64.7% NA 21.5% 17.3% 19.5%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 13.4% 14.8% 16.2% No 64.4% 67.5% 64.2% NA 22.2% 17.8% 19.6%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 11.4% 12.3% 13.3% No 66.8% 70.2% 67.4% NA 21.8% 17.5% 19.3%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 16.6% 16.6% 15.6% No 83.4% 83.4% 84.4%

Particulars Qtr 2 Qtr 3 Qtr 4 Yes 61.8% 61.4% 63.1% No 38.2% 38.6% 36.9%

Do you have an active bank account?

Have you registered your buisness?

Postpone any of your medical treatment?

Get any skill Training from EMFIL?

Given employment other than family members?

Outreach to different communities

Reaching the marginalised

Client Occupation

BoardDashboard–GeographicalOutreach

Rural 69%

Urban 19%

Semi- Urban 13%

BRANCHES

Goal: 60% Rural Branches

BoardDashboard–GeographicalOutreach

Rural 54%

Urban 24%

Semi- Urban 22%

MEMBERS

Goal: 50% members from rural areas

Board Dashboard

Particulars Goal Current

Members: Dropout Rate <10% 28.30%

Human Resources:

%of Women Employees ≥ 20% 17.76%

Staff Retention Rate ≥ 75% 90.70%

Non-FinancialServices: -

% of Members ReceivingFin-Lit Training 100% 100%

% of Members Using Services of Pension 25% 16%

New Init iatives:

#ofnewfinancialproductsintroduced 2 1

#ofnewnonfinancialservicesintroduced 2 0

Board Dashboard

Particulars Goa l Current Financial: Return on Assets(ROA) ≥ 2.5% 0.62%

Operational Self-Sustainability (OSS)

>105% 107%

Portfolio At Risk (PAR) <0.50% 0.20%

Members: Human Resources:

Member Awareness Level >90% -

Member Satisfaction Level >90% -

Staff Awareness (>80%) 100% -

Staff Satisfaction >90% -

HouseholdsHavingAccessToFunctioningToilet Facility

7 % 4 3 %

5 0 %

Open Space Own Shared/Public

6 2 %

3 1 %

8 % Rura l

1 9 %

7 4 %

7 % Urba n

HouseholdsHavingAccessToSafeDrinking Wa te r

3 7 %

6 2 %

0 %

Own Packaged Water Shared/Public

Rural

3 0 %

0%

7 0 %

Urban

47% 5 3 %

0%