SPECIAL MEETING MUNICIPAL COUNCIL

CORPORATION OF THE TOWNSHIP OF EDWARDSBURGH/CARDINAL COUNCIL CHAMBERS, SPENCERVILLE, ONTARIO

MONDAY, SEPTEMBER 23,2019 3:00PM

1. Call to Order

2. Approval of Agenda

3. Disclosure of Pecuniary Interest & the General Nature Thereof

4. Delegations and Presentations a) Service Delivery Review- WSCS Consulting Inc. -Tammy Carruthers

5. Question Period

6. Confirmation By-law

7. Adjournment

TOWNSHIP OF EDWARDSBURGH CARDINAL September 23, 2019

Resolution Number: 2019- _____ _

Moved By: __________ _

Seconded By: _________ _ COPY THAT Municipal Council approves the agenda as:

D Presented

D Amended

o Carried o Defeated o Unanimous

Mayor: _________ _

I RECORDED VOTE REQUESTED BY: I

NAME YEA NAY

Councillor H. Cameron

CouncillorS. Dillabough

Councillor J. Hunter

Deputy Mayor T. Deschamps

Mayor P. Sayeau

TOTAL

SERVICE DELIVERY REVIEW

&

SWOT ANALYSIS

Tammy Carruthers BA CPA, CGA CFE CICA PMP CLSSBB CCA MCITP CISA CCP

CEO & Principal, WSCS Consulting Inc.

September 23, 2019

Facilitated Session – SWOT & PESTLE

Introduction

How we will undertake the project?

Questions

Agenda

Introduction

Approach

SWOT

Next Steps

Introductions: WSCS Consulting Inc.

✓ Established in 2000

✓ Based in Perth, Ontario

✓ Offer a comprehensive range of services

✓ Clients in all levels of government and the private sector.

✓ Leader in business process and service reviews, LEAN Six Sigma, enterprise resource planning, information technology solutions, financial and asset management planning, program reviews, fraud prevention anddetection, auditing, project management.

✓ Partners include: 4 Roads, OMLI, The Policy Shop, BMA Consulting, Bessant Pelech Consulting, UMA Engineering, PB World. HDP Group,Tiree Facilities Solutions, GHD

3

WSCS – Our

ConsultantsConsultant Role

Tammy Carruthers

Lead Consultant & Project Manager

• Key Contact with WSCS and Project

Manager

• All Services

Angela Gravelle

OMLI, Consultant

• Governance, Clerks, Bylaw, Building and

Planning, Community Development and

Fire

Kelly Stilling

IT Consultant

• IT lead – All Systems

Dave Anderson

4 Roads, Consultant

• Operations, Asset Management

• Facilities

Jawad Kassab

Consultant

• Parks and Recreation

• Bylaw

• Building and Planning

Emily Harris

The Policy Shop, Consultant

• Finance/Revenue

• Fire

• Policy Review

4

Our Approach

8

STRENGTHS WEAKNESSES

THREATSOPPORTUNITIES

SWOT – Edwardsburgh-Cardinal

A realistic recognition of:

• Weaknesses and Threats

• Strengths and Opportunities.

….to assist Edwardsburgh-Cardinal (EC) in making strategic plans and decisions.

What is a SWOT? Why Should You Use One?

What is a SWOT? Why Should You Use One?

A SWOT analysis guides you to identify the positives and negatives inside the organization (Strength & Weakness) and outside of it, in the external environment (Opportunity & Threat).

Developing a full awareness of Edwardsburgh-Cardinal’s situation can help with both strategic planning and decision-making.

WHAT ARE THE ELEMENTS OF A

SWOT

ANALYSIS?

SWOT

INTE

RN

AL

FAC

TOR

SEX

TER

NA

L FA

CTO

RS

POSITIVES NEGATIVES

What can EC can Improve on in terms of service delivery?

WEAKNESSES

What does EC do well?

STRENGTHS

What EC take advantage of?

OPPORTUNITIES

Which negative risks, situations/events should EC avoid or elements that hinder its success?

THREATS

Internal: Strengths and Weaknesses (S, W)

• Human resources

• Physical resources

• Financial

• Activities and processes

• Past experiences

External: Opportunities and Threats (O, T)

• Future trends

• The economy

• Funding sources

• Demographics

• Physical environment

• Legislation

• Local, national or international events

Internal and External Factors

Strengths (BLUE)

• What makes EC's Services better than others?

• What are EC’s accomplishments over the past 3 years?

• What actions does EC do well?

• What are EC's competences?

• What knowledge, skills and attitude does EC have to support change?

• What do other people say EC does well?

Key Questions

Weaknesses (YELLOW)

• What could ECs improve in order to provide better services?

• In what ways is EC not efficient?

• What doesn’t EC do well?

• What knowledge, skills, tools and attitude is EC missing?

• What should EC avoid/stop doing?

• What goals/objectives/services have not been achieved?

Key Questions

Opportunities (GREEN)

• What real opportunities are present today?

• What is going on around you that seems to be useful?

• What could be done today that isn’t being done?

• What services are missing that are needed?

• Who/what can support EC in service delivery and how?

Key Questions

Threats (RED)

• What are the negative tendencies/funding/legislative changes that could affect EC’s ability to meet its goals and objectives?

• What obstacles does EC face in improving services right now?

• Who/what might cause problems in the future and how?

• What are stakeholders doing that might cause difficulties for EC?

Key Questions

How do you use the SWOT analysis?

• Identify the issues or problems and how EC could improve

• Set or reaffirm goals

• Formulate focus for the Service Delivery Review

✓ build on strengths

✓minimize weaknesses

✓ seize opportunities

✓ counteract threats

PESTEL Analysis

PPolitics

EEconomy

SSocial

TTechnology

EEnvironment

LLegal

These are all about

how and to what

degree governments

intervene in the program/service.

Beliefs and attitudes of the population.

Environmental Factors.

Economic factors

have a significant

impact on how a

municipality does business.

Technological

landscape changes

and how this

impacts the way the

business is

conducted.

Legal factors (health and safety/laws etc)

PESTEL Analysis

Politics Economy Social Technology Environment Legal

Next Steps

• Interviews/Focus Groups

• Create and Validate Service

Inventory

• Service Walkthroughs and

Validation

• Develop High Level

Opportunities and/or services

to be reviewed in detail

22

Questions? Comments?

Tammy Carruthers BA CPA, CGA CFE

CICA PMP CLSSBB CCA MCITP CISA

CCP, CEO & Principal

WSCS Consulting Inc.

tcarruthers@wscsconsulting.com

613-267-7521

613-812-0776

www.wscsconsulting.com

THE CORPORATION OF THE

TOWNSHIP OF EDWARDSBURGH CARDINAL

BY-LAW NO. 2019-53

"A BY-LAW TO ADOPT, CONFIRM AND RATIFY MATTERS DEALT WITH BY RESOLUTION"

WHEREAS Section 5(3) of the Municipal Act 2001, SO 2001, Chapter 25, as amended, provides that the powers of a municipality shall be exercised by by-law;

AND WHEREAS in many cases, action which is taken or authorized to be taken by the municipality does not lend itself to the passage of an individual by-law;

NOW THEREFORE the Council of the Corporation of the Township of Edwardsburg hi Cardinal enacts as follows:

1. That the actions of the Township of Edwardsburgh/Cardinal, at its meeting held on September 23, 2019 in respect of recommendations contained in the reports of committees considered at the meeting and in respect of each motion, resolution and other action taken by the Township of Edwardsburgh/ Cardinal at its meeting are, except where the prior approval of the Ontario Municipal Board or other authority is required by law, hereby adopted, ratified and confirmed as if all such proceedings were expressly embodied in this by­law.

2. That the Mayor and the appropriate officials of the Township of Edwardsburg hi Cardinal are hereby authorized and directed to do all things necessary to give effect to the actions of the Council of the Township of Edwardsburgh/Cardinal referred to in the preceding section.

3. That except as otherwise provided, the Mayor and Clerk are authorized and directed to execute all documents necessary on behalf of the Township of Edwardsburgh/Cardinal.

Read, passed, signed and sealed in open Council this 23rd day of September, 2019.

Mayor Deputy Clerk