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Dealing with Difficult People By Jim Roman Speaker Trainer Consultant

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Page 1: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Dealing with Difficult People

By Jim Roman

Speaker Trainer Consultant

Page 2: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in
Page 3: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in
Page 4: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Disclaimer

Page 5: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

What challenges (difficulties) are you facing?

Question

Page 6: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Notbeingappreciated

Notbeingheard

Beingunderutilized

NotproperlytrainedHomelifeisamess

Don’tknowhowtoact

Frustratedwiththefollowthru

Uniquepersonalities

What causes people to be difficult?

Page 7: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

ThinkersSocializersDirectorsRelaters

Types of People

ThinkersSocializersDirectorsRelaters

VisualAuditoryKinestheticRead-Write

Page 8: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Assessments

Page 9: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Dealing with Difficult PeopleBeproactive

Firstunderstand beforebeingunderstood

Listen

Figureoutwhattheyaretryingtosay

Figureoutwheretheyarecomingfrom(notthewordsbutthemeaning)

Separatethepersonfromtheissue

Page 10: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Dealing with Difficult PeopleKeepcool

Don’ttakeitpersonally

Beclearthatyourclear(repeatback)

BeclearbydocumentingSetexpectations(again,document)

Understandtherearedifferenttypeofpeople(logicalvs.feeling)

Beopen(hearbothsides)

KnowyourOutcome

Page 11: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

How to avoid or minimize issues

Utilizeoutsideresources/expertsHaveregularscheduledmeetings

PutprocessesandproceduresinplaceHavepeoplegettoknoweachotherFindoutwhatDRIVESyourpeople

RemembertheEMLModel

Page 12: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

The EML Model™

E LMMindset Mindset Mindset

Page 13: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

The EML Model™

LeadingOthers

JobDescription

KPI’s

ManageThemselves

Managertheirjob

ManageOthers

AdditionalTraining

Vision&Mission

Leadingontheirown

Page 14: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

The EML Model™q Vision&Missionq JobDescription(w/acct.checklist)q KeyPerformanceIndicators(KPI’s)

q ManageThemselves(dev.plan)q ManagetheirJobq ManagerOthers(fillin)

q AdditionalTraining(initiative)q LeadingOthers(beingfollowed)q LeadingontheirOwn

E

M

L

Page 15: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

ThankYou

Page 16: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Questions?

Page 17: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

WEB | www.JimRomanOnline.com

Twitter | JimRomanOnline

Facebook | JimRomanOnline

Phone: 804-938-8326

Free Resources @www.JimRomanOnline.com/BrokerOwner

Contact Information

Page 18: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

“Manage the Process,not the people”

Page 19: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

FAQ’s• Do you hire for Skills or Talent?• Assessments?• What if you are dealing with family?• Annual Reviews?• Millennials?• Reward Employees?• How do you motivate employees?

Page 20: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in
Page 21: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

What Employees Want

1.Toknowthevision,directionandprioritiesoftheorganization

2.Toknowtheirroles,responsibilitiesandwhatisexpectedofthem

3.Tofeelappreciatedandvalued– thattheirworkandideasmatter

TheGrowthCoach

Page 22: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

4.Tobecoached,challenged,motivatedandheldaccountable

5.Tohavetherighttools,trainingandauthoritytodotheirjobs

6.Tocontributeinameaningfulway

What Employees WantTheGrowthCoach

Page 23: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

7.Toutilizetheirtalentsinthebestwaypossible

8.Tohaveasayinthedirectionandgoalsofthecompany

9.Forachancetogrowanddevelop– reachtheirpotential

What Employees WantTheGrowthCoach

Page 24: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

10.Tohaveanemotionallyconnected,competentmanger/leaderofcharactersupportingthem

What Employees WantTheGrowthCoach

Page 25: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

BringinginBusiness Hiring/Training CreatingRavingFans

GettingtheWorkDone Admin/Finance

Manager

Owner

What do you want your Organization to look like?

Showings Movein/Out Maintenance

Who is going to do what?

Page 26: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Hiring Process?Before● During● After

Before During AfterFinding Vetting Onboarding

Vision&Mission AskaboutV&M Orientation

OrganizationalChart Seethemselves Development

JobDescription SettingExpectations Praise

Attract Hiring Performance

Page 27: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

Onboarding & Orientation

Page 28: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

KeepScore

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Page 30: Speaker Trainer Consultant · 4. To be coached, challenged, motivated and held accountable 5. To have the right tools, training and authority to do their jobs 6. To contribute in

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Notes


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Time to get “coached up” on The Stamp Act and The Intolerable Acts!

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Physically Challenged

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THE CITY OF RIDGECREST MONTHLY REPORT 2008.pdfThe Nuggets Coached by Jim Ponek, Division 4 Champions. The Mavericks Coached by Kim Young, Division 4 Runner Up. The Storm Coached by

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Chronically Challenged

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2012 Fest21 Program - bostonguitar.org · Boston Guitar orchestra, coached by kim Perlak university of rhode island, coached by John Zevos ensembles showcase and Workshop, Part 4

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Coached by Southwestern Swimming’s … + + Coached by Southwestern Swimming’s Coaching Staff & Collegiate Athletes! Who: Grades 1-12 (children must be water safe) When: Saturdays

Challenged Material Policies

Practice Coach PLUS Coached Instruction Supplement