south australia - ageing and aged care · web viewbenchmark list detailing the extra accommodation,...

Aged Care Facilities which offer Extra Service - SA

Extra Service status in residential aged care involves the provision of additional hotel type services and a higher standard of accommodation, food and services than the average provided by aged care homes which do not have Extra Service status. Residents are required to pay an additional fee for these services and may pay a bond.

A “*Yes” in the “Benchmark List” column indicates that you are able to access the (Benchmark) list detailing the extra accommodation, services and food provided under Extra Service by the aged care service. Commencing from the 2003 Extra Service Approvals Round, these Benchmark lists have been made available to prospective residents. When you see a “*Yes” in the Benchmark List column, simply click on the name of the aged care home to view what that Service provides.

ContentsSouth Australia.........................................................................................................................3

Aged Care Facilities which offer Extra Service - SA................................................................6

Aldinga Beach Court Hostel ................................................................................................. 6

Bucklands ............................................................................................................................. 9

Eldercare The Lodge .......................................................................................................... 12

Falling Waters at Strathalbyn ............................................................................................. 16

Glenrose Court Nursing Home ........................................................................................... 19

Helping Hand Aged Care – Rotary House .......................................................................... 22

Highercombe ...................................................................................................................... 26

Hillside Lodge ..................................................................................................................... 29

Kapara Nursing Home ........................................................................................................ 32

LHI Hope Valley .................................................................................................................. 35

Oaklands Residential Care Facility ..................................................................................... 38

Parkrose Village Nursing Home ......................................................................................... 42

Reynella Lodge Nursing Home ........................................................................................... 45

Roselin Court Nursing Home .............................................................................................. 48

Springfields Residential Care Facility ................................................................................. 51

Tanunda Lutheran Home .................................................................................................... 55

The Pines Hostel ................................................................................................................ 58

The Viceroy ........................................................................................................................ 61

West Beach Residential ..................................................................................................... 64

South AustraliaBenchmark List Aged Care Facility Whole or

Distinct PartApproved Provider Places

*Yes

Aldinga Beach Court HostelPridham BoulevardAldinga Beach SA 5173

Distinct PartChurches of Christ Life Care Inc

24 Low Care

*YesBucklands333 Marion RoadNorth Plympton SA 5037

Distinct Part Southern Cross Care (SA) Inc 24 High Care

Burnleigh Private Nursing Home17 Robsart StreetParkside SA 5063

Whole Service Fairlux Pty Ltd 40 High Care

*YesEldercare The Lodge14-22 King William RoadWayville SA 5034

Whole Service Eldercare Inc 101 High Care

*Yes

Falling Waters at Strathalbyn7 Langhorn Creek RoadStrathalbyn SA 5255

Whole Service Fairlux Pty Ltd 27 High Care20 Low Care

Gleneagles Aged Care Facility1099 Grand Junction RoadHope Valley SA 5090

Distinct Part Wambone Pty Ltd 94 High Care

*Yes

Glenrose Court Nursing Home550 Portrush Rush RoadGlen Osmond SA 5064


13 High Care

*Yes

Helping Hand Aged Care – Rotary House49 Buxton StreetNorth Adelaide SA 5006

Distinct Part Helping Hand Aged Care Inc 36 Low Care

*YesHighercombe7-11 Sirius AvenueHope Valley SA 5090

Distinct PartAged Care and Housing Group Inc

15 High Care

*YesHillside Lodge177 Longwood RoadHeathfield SA 5153

Whole Service Masonic Homes 36 High Care

Benchmark List Aged Care Facility Whole or


*YesKapara Nursing Home80 Mosely StreetGlenelg SA 5045

Distinct PartAged Care and Housing Group Inc

23 High Care

Kirribilli @ Encounter Bay150-164 Bay RoadVictor Harbor SA 5211

Distinct Part Fairlux Pty Ltd 45 High Care10 Low Care

*YesLHI Hope Valley Hostel1217 Grand Junction RoadHope Valley SA 5090

Distinct Part Lutheran Homes Inc

17 High Care18 Low Care

Lourdes Valley Hostel18 Cross RoadMyrtle Bank SA 5064

Distinct PartSouthern Cross Care (SA & NT) Inc

58 Low Care

McCracken Views31 Adelaide RoadVictor Harbor SA 5211

Distinct PartSouthern Cross Care (SA & NT) Inc

6 Low Care

Mitcham Residential Care Facility22 Harrow TerraceKingswood SA 5062

Whole Service Oakleigh Glen Pty Ltd 38 High Care

Monreith Aged Care Facility401 Portrush RoadToorak Gardens SA 5065

Whole ServiceMonreith Aged Care Facility Pty Ltd

37 High Care

*Yes

Oaklands Residential Care Facility2 Jean StreetOaklands Park SA 5046

Whole Service Oakleigh Glen Pty Ltd

78 High Care10 High Care

*Yes

Parkrose Village Nursing Home34 Norman TerraceEverard Park SA 5035


19 High Care

*Yes

Reynella Lodge Nursing Home7 Railway TerraceReynella SA 5161


15 High Care

*Yes

Roselin Court Nursing Home251 Payneham RoadJoselin SA 5006


22 High Care

Benchmark List Aged Care Facility Whole or


Skyline Residential Care Centre44A Skyline DriveFlagstaff Hill SA 5159


*Yes

Springfields Residential Care Facility 8 Oakmont CourtSalisbury East SA 5109


St Louis Nursing Home21 Foster StreetParkside SA 5063

Whole Service St Louis Nursing Home Pty Ltd 45 High Care

*Yes Tanunda Lutheran Home Distinct PartTanunda Lutheran Homes Inc

12 High Care

The Bentleigh Private Residential Care421 The ParadeKensington Gardens SA 5068

Whole Service Fairlux Pty Ltd 52 High Care

*YesThe Pines Hostel342 Marion RoadNorth Plympton SA 5038

Distinct Part Southern Cross Care (SA) Inc 40 Low Care

*Yes

The ViceroyCaptain Robertson AvenueGolden Grove SA 5125


*YesWest Beach Residential655-671 Burbridge RoadWest Beach SA 5024

Distinct Part Southern Cross Care (SA) Inc 34 Low Care

Aged Care Facilities which offer Extra Service - SABenchmark list detailing the extra accommodation, services and food provided under Extra Service by the aged care service

Aldinga Beach Court Hostel1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new

buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of

residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident

or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining

area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high

standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.

Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms

TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms

Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special features On-site café. Aviary Garden Water Feature.

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and

events provided as part of Specified Care and Services or claimable under the Resident Classification Scale

All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.

Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.

Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident

Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)

Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,

tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and

crackers. Fully equipped, attractively appointed kitchenettes in each wing for resident and visitor use.

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV

Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.

Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants

Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo

* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:

o routine in-house group or individual activities provided as part of Specified Care and Services; or

o activities provided to meet the resident's assessed care needs.

Arm chair travel: Activity in which residents view professional travel videos on a chosen country; participate in quizzes; enjoy snacks relevant to the country of the day.

Men’s Club: Men only club that meets monthly to enjoy a male peer group get together that may include beer and snacks; male oriented activities; trips to the pub for lunch etc.

* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:

o routine in-house group or individual outings provided as part of Specified Care and Services; or

o outings that are provided to meet the resident's assessed care needs.

(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including boat cruises, pub outings, scenic

country drives and vineyard visits.

Movie afternoons – transfer by maxi-taxi to local movies.

3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the

resident for personal enjoyment. These are to be over and above services that are either:

o routine services provided as part of Specified Care and Services; or

o services that are provided to meet the resident's assessed care needs.

One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.

Facials: Qualified beautician to treat the ladies to facials (at Resident cost).

Manicures by qualified nail technicians (at resident cost).

“Old Fashioned Barber Service” in the hairdressing salon with hot towels and pomade (at resident cost).

Dedicated hairdressing salon

* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:



One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service

Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost).

Individual sessions: One-on-one pamper sessions involving foot massages, foot spa treatment etc.

* Provision of escort to outside appointments, as requested by resident or family (at resident cost).

3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes – Volunteers run these exercise and meditation classes that 10 or more

residents always attend. Book Club: Weekly book club that meets to discuss books over afternoon tea. A computer set up in the lounge with internet access for resident enjoyment and two volunteers to

assist and train residents. Beauty Day – A monthly day where staff and volunteers do full makeup and makeover “dos” with

lady residents.

Bucklands 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceed 2008 certification standards for new

buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'

rooms to assist people living with dementia, e.g. movement, light and heating sensors

Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of




aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of

art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.


TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

1.4 Accommodation – innovations and special features There is a separate library with an extensive range of literature catalogued for easy access by

residents. The library also contains comfortable chairs and tables where people can sit and read A home theatre set up is provided in the Activity Room


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks at main meals

Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and





Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh

fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features Chefs employed have had experience of catering in a resort setting Families can book the Activities Room and catering for special occasions (eg Christmas parties) Picnics can be provided eg for an excursion to the Botanic Gardens.



One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents

Provision of telephone handset to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to

select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.


Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:

routine in-house group or individual activities provided as part of Specified Care and Services; or

activities provided to meet the resident's assessed care needs. Yoga Personal trainer for exercise therapy Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. Residents may be asked to pay for the cost of admission to events or venues. Outings to the Festival Theatre, Casino and movies. Transport by taxi accompanies by volunteers

and carers. Annual outing to the Royal Adelaide Show. Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the

resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. On site hairdressing salon open daily Beauty therapy. Facials and manicures Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service Foot massage provided by physiotherapy aide. Full body therapeutic massage provided by physiotherapy aide. Hand massage provided by physiotherapy aid. Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Provision of culturally specific newspapers to people of CALD backgrounds (eg Italian and Greek) Provision of a Men’s and Women’s Club where members enjoy lunches with guest speakers and

activities such as a Christmas Display which will be held for the women this month.

Eldercare The Lodge 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention

has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings









Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four



2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages

(each counts as one dish)

Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and dinner

Pre-dinner drinks / cocktail time / happy hour at least once a week All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh

vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is

served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by

resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh






Provision of colour TV, with remote control capability, to each resident's room


A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.






o Introductory computer lessons

Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:



(Residents may be asked to pay for the cost of admission to events or venues.) o Shopping tours

o Movie tours

Provision of dedicated bus fitted appropriately for the transport of residents






o Facials

o Manicure

o Pedicure


Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:




o Tactile Massage

o Manipulation remedial massage

Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services

Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Café Shop

Falling Waters at Strathalbyn 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of










Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia

1.4 Accommodation – innovations and special features Hairdressing Salon Internet Café Roman Spa Baths



(each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and









2.2 Food - innovations and special features Fine Dining Experience

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the

overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.



Provision of telephone handset to each resident's room





o routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs.

Share Market

Computer Coaching




(Residents may be asked to pay for the cost of admission to events or venues.) Outings to local community and churches


3.2 Services - enhanced personal services Dedicated hairdressing salon





Mobile Massage Service

Mobile Healing Hands


*Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Staff selection Residents education calendar Corporate auditing.

Glenrose Court Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids




TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features Aviary Garden water feature



dinner BBQs / special occasion meals provided over and above routine social and cultural meals and









crackers. Fully equipped kitchenette in the Extra Service wing for resident and visitor use.

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the

overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.









Arm Chair Travel: Activity in which residents view professional travel videos on a chosen country, participate in quizzes, enjoy snacks relevant to the country of the day.

Men’s Club: Men only club that meets monthly to enjoy a male peer group get together that may include beer and snacks, male oriented activities, trips to the pub for lunch, guest speakers etc.




(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including the lovely Chai Café next door, pub

outings, scenic country drives, and vineyard visits.

Monthly visits to movies at Burnside Shopping Centre.






Facials: Qualified beautician to treat the ladies to facials (at resident cost).

Manicures by qualified nail technician (at resident cost).


* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:




Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost).

“Old Fashioned Barber Service” – in the hairdressing salon with hot towels and pomade (at resident cost).

* Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes Book Club: Weekly book club that meets to discuss books over afternoon tea. A computer is set up in the lounge with internet access for resident enjoyment and two volunteers

to assist and train residents.

Helping Hand Aged Care – Rotary House 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008

certification standards for new buildings within 2 years of the date of Extra Service approval

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements

More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability

Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff

Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining


aids




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia

1.4 Accommodation – innovations and special features Roof top garden and panoramic views on the 3rd floor (with BBQ facilities). This facility will be

available to all people living in Extra Service area. The second floor also has 2 smaller balconies which can be used for quit areas

Spare room for visitor overnight stays On site café (staffed) which has a piazza style fell including alfresco dining



(each counts as one dish)

Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner

Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and





Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions)




3.1 Services - lifestyle and interests

Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.


Provision of telephone handset to each resident's room


A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.






Beauty therapy including facial massage and make overs

Individualised music appreciation facilitated by a qualified music therapist




Residents may be asked to pay for the cost of admission to events or venues. Theatre in broader community, art galleries, museum, casino

Movies in broader community


3.2 Services - enhanced personal services


Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Waxing of body hair

Beauty hand care and manicure





Resident to pay for cost of the service. Body massage by qualified masseur

Aromatherapy

3.3 Services - innovations, culture of service and special features

Provision of escort to outside appointments, as requested by resident or family Film evenings on a weekly basis Structured gymnastic and swimming programs to promote healthy ageing including a fitness

appraisal Specific lifestyle coaching to maximise wellness Annual holidays with escorts from Wyatt holidays.

Highercombe 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.














1.4 Accommodation – innovations and special features Binnenhofje – Dutch Meeting Place Sensory Garden


2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and






Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions)




2.2 Food - innovations and special features On-Site Cafe Men’s Bar-B-Q Lunch

3. Services - principles

Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.









Men’s Shed Program

Internet Café with one-on-one tutoring




(Residents may be asked to pay for the cost of admission to events or venues.) Individual outings arranged to places of interest

Monthly luncheon outings to local clubs.







Ladies Pamper Sessions

Availability of facial by qualified beautician (at resident cost).






Aqua Stimulation Sessions

Sensory Stimulation Retreat

Availability of Monthly Massage by a qualified masseuse

* Provision of escort to outside appointments, as requested by resident or family (at resident cost id volunteers not available).

3.3 Services - innovations, culture of service and special features Accommodation of domestic pets (where suitable) Access to Wyatt Holiday Program.

Hillside Lodge 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements



Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility







1.4 Accommodation – innovations and special features A warm, northern facing sun room is available. This is space, which has reading material

available and has external access to the wooden decking and pergola area.



(each counts as one dish) Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and







fruit and biscuits) Specialist catering manus, at an additional cost, are available to allow residents, their families and

friends to hold special functions on site Themed placecards e.g. cardboard tents with resident’s name; adding to a festive or seasonal

touch to the corners, at the main meal for the day




Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books



Activity to be provided at the request of the resident – eg. Painting, sewing, other art activity, reminiscing activities






Resident to pay for cost of the service. Beauty Club – grooming, make up, manicures, hair treatments, no cost to resident

Reiki





Resident to pay for cost of the service. Personal massage service to be offered – cost to resident

Aromatherapy, no cost to resident

Rehabilitative physiotherapy service at request of resident


3.3 Services - innovations, culture of service and special features Film evenings on a weekly basis Community outings – resident to pay cost of admission and transport

Kapara Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the

request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the

resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining

area(s)

Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with

mobility aids






1.4 Accommodation – innovations and special features On-site coffee shop Sensory Stimulation Room Kapara Club Room


2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and






Meals available for guests on request at small cost A selection of light meals available at morning tea, afternoon tea and supper (additional to

fresh fruit and biscuits)

Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Wednesday “Lunch at the Club” Friday Night club night Intimate Ladies Dinner for Newcomers









activities provided to meet the resident's assessed care needs.

Internet café including webcam

Men’s Club and Men’s Shed


routine in-house group or individual outings provided as part of Specified Care

outings that are provided to meet the resident's assessed care needs.

(Residents may be asked to pay for the cost of admission to events or venues.) Lord Mayor’s Morning Tea

On-on-one Outings



resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs.


Facials by qualified beautician (at resident cost). Manicures by qualified nail technician (at resident cost). Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs.


Hydrotherapy Spa Bath Sessions Dedicated “Retreat” where residents can enjoy foot spas, hand massage etc. Provision of escort to outside appointments, as requested by resident or family. (If volunteer is

unavailable, then this is at cost to the resident.)

3.3 Services - innovations, culture of service and special features Accommodation of domestic pets (where suitable) Art Classes Access to Kapara Holiday Program (which operates under the same conditions as the Wyatt

Holiday Program, to at least the equivalent benefit for care recipients).

LHI Hope Valley1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite)

Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the



area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with

mobility aids






1.4 Accommodation – innovations and special features Water feature in landscaped gardens On site Café & Restaurant Computer den

2. Food – principles








Meals available for guests on request (at small cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to

fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features High Tea afternoon specials Cooking Group Coffee Club




Provision of colour TV, with remote control capability, to each resident’s room






“Secret men’s Business”

“Sunshine Club”


routine in-house group or individual outings provided as part of Specified Care and Services; or


Residents may be asked to pay for the cost of admission to events or venues. Hotel luncheons

Mystery trips for the less mobile residents




routine services provided as part of Specified Care and Services; or

services that are provided to meet the resident's assessed care needs.

Resident to pay for cost of the service. Waxing services (at resident cost)

Manicures – filing, cuticle oiling, polishing etc. (at resident cost)

Facials (at resident cost)





Resident to pay for cost of the service. Multi-sensory sessions

Aromatherapy massage (at resident cost)

Acupuncture (at resident cost)

Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features In-house DVD wiring – movie each day at 1.30 pm Visiting pet program News and views group General store on sitefor care recipients)

Oaklands Residential Care Facility 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building meets or exceeds 2008 certification standards for new buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the




mobility aids




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate



1.4 Accommodation – innovations and special features Bay Windows to all rooms allowing excellent views to gardens and streetscape Continuous movie theatre in facility Secure Accessible garden suitable for dementia residents


2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon,

sausages (each counts as one dish)

Choice of at least 2 main courses plus entree/soup and/or a choice of desserts at lunch and dinner




Choice of dining venues: in resident’s own room, other room or dining rooms as requested by resident



2.2 Food – innovations and special features Dining room opens onto large water feature to create a calm and relaxing environment Printed menus on all tables Individual menu selections displayed in residents’ rooms.




Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books






Spa Bath

Power assisted co-axial cable to all rooms to enable in house video program




Residents may be asked to pay for the cost of admission to events or venues. Luncheons at local hotel monthly

Bus outings monthly to scenic sites including beach, hills, new suburbs etc.

Outings arranged to Theatre, Zoo, Botanical Gardens, Royal Show and all Seniors week activities

Individual outing of choice monthly


3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Facials, manicures and foot spas included in weekly program

Snoezellen Therapy

Sundowners Program 7 days per week





Resident to pay for cost of the service. 12 hours Aromatherapy

6 hours Reiki

6 Hours Reflexology

3.3 Services - innovations, culture of service and special features Dry cleaning service weekly Computer with internet access Fortnightly music therapy and pet therapy.

Parkrose Village Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





mobility aids






1.4 Accommodation – innovations and special features Garden Water Feature

2. Food – principles

Residents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.











crackers. Fully equipped, attractively appointed kitchenette in the Extra Service wing for resident and

visitor use.










Arm Chair Travel: Activity in which residents view professional travel videos on a chosen country; participate in quizzes; enjoy snacks relevant to the country of the day.

Men’s Club: Men only club metts once a month to enjoy a male peer group get together that may include beer and snacks; male-oriented activities; drives or visits with veteran cars etc.




(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including boat cruises; pub outings; scenic


The Parkrose Residents’ Choir – 15 person choir all from Parkrose High Care, Low Care and Village Residents. Regular Performances at wine and cheese gatherings in the area.










* Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or



Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost)

Individual Pamper Sessions: One-on-one provision of foot massages, foot spas etc


3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes – Run by volunteers – exercise and meditation classes that 10 or

more residents always attend. Book Club: Weekly book club that meets to discuss books over afternoon tea. A computer set up in lounge with internet access for resident enjoyment and two volunteers to

assist and train residents.

Reynella Lodge Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





mobility aids






1.4 Accommodation – innovations and special features Perfumed Garden – scented shrubs and flowers with seating Garden Water Feature












crackers.

Fully equipped, attractively appointed kitchenette in the Extra Service wing for resident and visitor use.



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Substantial DVD / video library, with regular updating of stock and/or library of at least 100

books available, in good condition, and suitable for residents to read, including large print books.





activities provided to meet the resident's assessed care needs. Arm Chair Travel: Activity in which residents view professional travel videos on a chosen

country; participate in quizzes; enjoy snacks relevant to the country of the day. Men’s Club: Men only club meets once a month to enjoy a male peer group get together that

may include beer and snacks; male-oriented activities; drives or visits with veteran cars etc. Outings offered to residents as additional choices that are available to them as individuals.

These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services;

or outings that are provided to meet the resident's assessed care needs. (Residents may be

asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including boat cruises; pub outings; scenic











* Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or



Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost)

Individual Pamper Sessions: One-on-one provision of foot massages, foot spas etc


3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes – Run by volunteers – exercise and meditation classes that 10 or

more residents always attend. The “Men’s Shed”: An Alzheimer’s Association of Australia initiative of a large wall cupboard

with tools and kit. Has corrugated iron back and drop-down laminex bench.

Roselin Court Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.



1.2 Accommodation – features

Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the




mobility aids






1.4 Accommodation – innovations and special features One Garden Water Feature



dinner BBQs / special occasion meals provided over and above routine social and cultural meals and






Meals available for guests on request (at small cost) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food – innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and

crackers. Fully equipped, attractively appointed kitchenette in the Extra Service wing for resident and

visitor use.



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Substantial DVD / video library, with regular updating of stock and/or library of at least 100






activities provided to meet the resident's assessed care needs. Arm Travel Activity: Activity in which residents view professional travel videos on a chosen

country; participates in quizzes; enjoys snacks relevant to the country of the day. Men’s Club: Men only club meets every Thursday to enjoy a male peer group get together

that may include beer and wine; male orientated activities; trips to the pub for lunch etc. Outings offered to residents as additional choices that are available to them as individuals.


or

outings that are provided to meet the resident's assessed care needs. (Residents may be asked to pay for the cost of admission to events or venues.)

Small group outings to special places of interest including boat cruises, pub outings, scenic country drives and vineyard visits.

Bus trip every second month – Cricket bat factory; Glenelg fish and chips; Aviation museum.







Manicures by qualified nail technicians (at resident cost).







Massage: Monthly availability of full body massage by qualified masseuse (at resident cost).

Individual pamper sessions: One-on-one treatments including foot massages, foot spa treatment etc.

Provision of escort to outside appointments, as requested by resident or family (at resident cost).

3.3 Services - innovations, culture of service and special features Weekly “Mary” Chi Classes: Volunteers run these exercise and meditation classes that 10 or

more residents always attend. Men’s discussion group every Monday – guest speakers, DVDs. A computer set up in the lounge with internet access for resident enjoyment and two

volunteers to assist and train residents. Shuffleboard Competitions: A night-time competition against outside groups) eg YMCA or

school children) each six to eight weeks.

Springfields Residential Care Facility

1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents’





mobility aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works

of art, quality light fittings, adjustable lighting levels, curtains, blinds, different colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people’s homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.





Objects and layout designed t offer sensory cues and / or to control stimuli for people living with dementia

1.4 Accommodation – innovations and special features Internet Café Roman Spa Bath



sausages (each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks and main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and






Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to




3.1 Services - lifestyle and interests



Provision of telephone handset to each resident’s room Substantial DVD / video library, with regular updating of stock and/or library of at least 100






activities provided to meet the resident's assessed care needs. Share market interest Computer / IT interest Outings offered to residents as additional choices that are available to them as individuals.


or outings that are provided to meet the resident's assessed care needs. (Residents may be

asked to pay for the cost of admission to events or venues.) Individual outings to local communities and church – resident pays cost of tickets, meals,

items purchased Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. Marty’s Hair Care – cost to resident Laura’s Beauty Treatments – cost to resident Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. ‘Rejuvenators’ mobile massage – cost to resident ‘Mobile healing hands’ – cost to resident

Mannah Yoga – cost to resident Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Resident’s Education Calendar.

Tanunda Lutheran Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation - building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new

buildings



resident or staff Internal lounge /dining / sitting rooms at a minimum ratio of 1 per 15 residents At least one private function/dining room for residents and visitors, separate from main dining






TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms

Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features Spa Bath On site Courtyard Café Water features









Meals available for guests on request (at small cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to

fresh fruit and biscuits)

2.2 Food - innovations and special features Nadia’s Special Morning Teas Cooking Group Coffee Club

3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services- lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.







Men’s Group

IT Program




Residents may be asked to pay for the cost of admission to events or venues. “Silver Screening” outings to the movies followed by lunch with entertainment

Morning tea outings to local cafes






Resident to pay for cost of the service. Waxing services (at resident cost)

Manicures – filing, cuticle oiling, polishing etc.





Resident to pay for cost of the service. Massage: Complimentary hand/shoulder/back massage. Available 4 hrs per week across the

service.

Aromatherapy: individual aromatherapy sessions

Recognised superior brand name toiletries provided in addition to those prvided as part of specified Care and Services

Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features “Artist Choice” Card Club Visiting Pet Program Gardening Club.

The Pines Hostel1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.








mobility aids

Professionally landscaped, secure gardens designed for people living with dementia






1.4 Accommodation – innovations and special features There will be a viewing sundeck with outdoor kitchen and superior outdoor furniture A home theatre and entertainment system will be available in the Media Room















Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100





routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Yoga Tai Chi Outings offered to residents as additional choices that are available to them as individuals.

These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked to pay for the cost of admission to events or venues.) Outings to Manarto Zoological Park, Dolphin River Cruises, Theatre and Cinemas.

Transported by bus and accompanied by volunteers and carers. Provision of dedicated bus fitted appropriately for the transport of residents






On site Hairdressing Salon

Beauty Therapy including manicures and facials






Full Body Therapeutic Massage provided by qualified visiting therapist

Hand Massage provided by qualified visiting therapist

Foot Massage provided by qualified visiting therapist

Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Provision of culturally specific newspapers and publications for people of CALD backgrounds Provision of men’s and women’s club where members enjoy luncheons and guest speakers Provision of a club room with pool table, chess, where weekly wine and cheese afternoons

are held

The Viceroy 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements



Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining



1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works

of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living

with dementia

1.4 Accommodation – innovations and special features Internet Café Roman Spa Baths



sausages (each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner










2.2 Food - innovations and special features

Fine dining experience – monthly silver service lunch for residents and guests

3. SERVICES - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services - lifestyle and interests One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound

system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents




Share market Outings to local community and churches Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Dedicated hairdressing salon Mobile massage service

Mobile healing hands Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Staff selection Residents education calendar.

West Beach Residential 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings








art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable

to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




dementia

1.4 Accommodation – innovations and special features There is a viewing sun deck with outdoor kitchen and superior outdoor furniture A home theatre and entertainment system is available in the Activity Room.















Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to

select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.



routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Yoga Tai Chi Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked

to pay for the cost of admission to events or venues.) Outings to Monarto Zoological Park, Dolphin River Cruises, Theatre and Cinemas. Transported

by bus and accompanied by volunteers and carers. Individual accompanied shopping trips. Provision of dedicated bus fitted appropriately for the transport of residents






Beauty therapy including manicures and facials

* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:Dedicated hairdressing salon




Full body therapeutic massage provided by qualified visiting therapist

Hand massage provided by qualified visiting therapist

Foot massage provided by qualified visiting therapist

* Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Provision of culturally specific newspapers and publications for people of CALD backgrounds Provision of men’s and women’s clubs where members enjoy luncheons and guest speakers Provision of a club room with pool table, chess where weekly wine and cheese afternoons are

held.

south australia - ageing and aged care · web viewbenchmark list detailing the extra accommodation,...

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