Sonoma Developmental Sonoma Developmental CenterCenter

STRATEGIC PLANSTRATEGIC PLAN

OVERVIEW

Planning Process

and

Strategic Plan (goals and objectives)

ACKNOWLEDGMENTS

DEPARTMENT OF DEVELOPMENTAL SERVICES

Terri Delgadillo - Director

Mark Hutchinson - Chief Deputy Director Deborah P. Meeker - Deputy Director

SONOMA GOVERNIING BODY

J ames E. Rogers - Executive Director Dawn Percy - Clinical Director

Theresa Billeci - Administrative Services Director J udith Bjorndal, M.D. - Medical Director

SONOMA EXECUTIVE TEAM

Governing Body Members Punam Bhan - Director of Quality Assurance

Markley Sutton – Senior Supervising Psychologist Marilou Ancheta - Coordinator of Nursing Services

Teresa Murphy - Asst Administrative Services Director Corey Smith - Commander, OPS

Betsy Stark - Advocacy Coordinator Liz Stoddard - Director of Sonoma Regional Project

Laurie Davis - Assistant to the Medical Director Karen Litzenberg - Assistant to the Executive Director

Suzanne Mathis - Plan Coordinator

Planning Process OverviewPlanning Process Overview

Vision

Values

Stakeholder Input

VisionVisionIn concert with the California Department of Developmental Services, Sonoma Developmental Center will:

Be a nucleus of best practices that will provide people with developmental disabilities (people) with the tools and experiences necessary to positively influence their future.

Forge partnerships and effectively utilize all available human and physical resources to develop and implement winning programs, services, and initiatives that meet the life-evolving needs of people.

Innovatively develop, advance, and deploy eminent models of service distinction.

Be continually accountable through the use of mechanisms that measure and monitor outcomes.

Planning ProcessPlanning Process

Vision

Values

Stakeholder input

ValuesValues Advancing Rights and IndependenceWE:• Have a philosophy of serving others that is dedicated to

clients, staff, and stakeholders through timely, caring, competent, and committed actions.

• Are an organization that is built on respectful relationships and honors choice, rights, trust, and communication.

• Responsibly manage resources – fiscal, physical, and human – through planning and preservation.

• Promote leadership at all levels because we are responsible, innovative, dynamic, and inclusive.

Planning ProcessPlanning Process

Vision

Values

Stakeholder Input

Questions to StakeholdersQuestions to Stakeholders(other than SDC clients)(other than SDC clients)

• What would you like SDC to be in 10 years?

• What should we focus on within the next 3 – 5 years?

• What are priority areas that need to be addressed within a year?

• What do we need to do as an organization to be successful?

Stakeholder InputStakeholder Input

87

39

30

7

0

10

20

30

40

50

60

70

80

90

100

Upgra

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ainta

in

Upgra

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in IT

Go Gre

en /

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ient

Campu

s us

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INFRASTRUCTUREINFRASTRUCTURE

77

2218 16

010

2030

4050

6070

8090

Stakeholder InputStakeholder InputSTAFF DEVELOPMENTSTAFF DEVELOPMENT

55

47

25

1917

1512 12 11

8 7 76 4

0

10

20

30

40

50

60

Stakeholder InputStakeholder InputHUMAN RESOURCESHUMAN RESOURCES

52

42

37

3230

25 24 24

19

9 8 75

0

10

20

30

40

50

60

Stakeholder InputStakeholder InputCLIENT SERVICESCLIENT SERVICES

52

31

21

11 107

4

0

10

20

30

40

50

60

Stakeholder InputStakeholder InputCOMMUNITY INTERACTIONCOMMUNITY INTERACTION

VisionMissionValues

StakeholderInput

61 60

3228 27

22 21

13

8 7 6

0

10

20

30

40

50

60

70

Stakeholder InputStakeholder InputOTHEROTHER

Stakeholder InputStakeholder Input

30 30 29

26

18

15

3

0

5

10

15

20

25

30

35

FEEDBACK FROM CLIENTSFEEDBACK FROM CLIENTS

AccountabilityProviders

of Services

Wayof

LifeRelationships

AdvocacyRights

Opportunities

VisionValues

StakeholderInput

Strategic Plan Implementation Teams

Teams created to address objectives include a Leader, Liaison and members.

Team members chosen from a broad spectrum of individuals who are able to contribute to the team’s success, i.e. Sonoma clients & employees, parents, and representatives of regional centers & colleges, etc.

GOALS AND OBJECTIVESGOALS AND OBJECTIVESFive Goal Areas ~ Twenty-Five Objectives ~

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

VisionMissionValues

StakeholderInput

VisionValues

StakeholderInput

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint PlanningVisionValues

StakeholderInput

• Outreach: Increase the pool of qualified applicants through a targeted outreach program.

• Hiring: Increase the percentage of applicants that successfully complete the hiring process.

Attract, develop, deliver, and retain a culturally diverse labor force that is qualified, competent, creative, motivated, and well.

Recruitment Development Deployment

Attract, develop, deliver, and retain a culturally diverse labor force that is qualified, competent, creative, motivated, and well.

• Best Practices and Technologies: Establish a process that regularly assesses staff development and leadership programs, identifies the most current and effective technologies and practices, and ensures that they are continuously infused into curriculums and implemented throughout the organization.

• Information Technology (IT) Training: Develop and implement a comprehensive, ongoing IT training program that will expand capabilities and provide the skills that are necessary to effectively accomplish job-related tasks.

• Accredited Academic Programs: In collaboration with internal and external entities, including applicable educational institutions, create a template that identifies the components necessary for the evolution and sustainability of the existing Psychiatric Technician program. Note: The template will be used to establish additional academic programs at the Sonoma Center.

Recruitment Development Deployment

Attract, develop, deliver, and retain a culturally diverse labor force that is qualified, competent, creative, motivated, and well.

• Direct Services Acuity System: Implement a client-driven residential staffing allocation system that includes a continuous process for clearly communicating how the system works with data that can be easily interpreted.

• Wellness: Institute changes to health and safety/wellness activities that reduce the percentage of lost work hours with a focus on prevention.

Recruitment Development Deployment

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

VisionValues

StakeholderInput

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

• Self-advocacy/governance: Establish a self-advocacy/governance program at the Sonoma Center, and determine what support will be required to create and institute a successful self-advocacy organization.

• Sonoma Center Advocacy, Rights, Opportunities (ARO) program: Through collaboration with partnering agencies, explore and create innovative programs that will function in conjunction with the Sonoma Center Advocacy, Rights, Opportunities (ARO) program.

Join with relatives and other partners to develop programs that promote self-awareness, self-determination, and self-advocacy; and, empower people to be participating membersof their community.

Self determination Individual Planning

• Interdisciplinary team process: Review, evaluate, and identify mechanisms for the improvement of the existing Interdisciplinary (ID) Team process.

• Family involvement and communication: Develop methods that will improve the overall communication with families, and encourage their involvement and participation. Ensure that families receive relevant information regarding their relatives, regulations, policies, services and supports, community resources, rights, and responsibilities.

Join with relatives and other partners to develop programs that promote self-awareness, self-determination, and self-advocacy; and, empower people to be participating membersof their community.

Self determination Individual Planning

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

Relationships,Health

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

VisionVisionValuesValues

StakeholderStakeholderInputInput

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

• Paid employment: Create paid employment opportunities that are consistent with the abilities, interests, and needs of people from the Sonoma Center.

• Private sector employment: Increase the number of individuals from the Sonoma Center who are employed in the private sector.

• Changing Needs: Develop and implement programs that respond to the changing needs of people, such as aging, changes in abilities, etc. as identified by the Interdisciplinary (ID) Team.

Create opportunities that enable people to learn marketable job skills, engage in meaningful employment, and pursue leisure interests and/or retirement options. Increase resources, and improve access to routine and specialty healthcare services.

Vocation Leisure & Relationships Health

Way of Life

Vocation,

Leisure &

Relationships,

Health

Way of LifeWay of LifeVocation, Leisure &

Relationships,Health

Create opportunities that enable people to learn marketable job skills, engage in meaningful employment, and pursue leisure interests and/or retirement options. Increase resources, and improve access to routine and specialty healthcare services.

Vocation Leisure & Relationships Health

• Recreational Activities: Increase opportunities for involvement in recreational activities for people through collaboration with community partners.

• Relationships: Develop mechanisms to support continuing relationships between individuals, including the ability to do so after people have moved.

Way of LifeWay of LifeVocation, Leisure &

Relationships,Health

Create opportunities that enable people to learn marketable job skills, engage in meaningful employment, and pursue leisure interests and/or retirement options. Increase resources, and improve access to routine and specialty healthcare services.

Vocation Leisure & Relationships Health

• Geriatric and Dementia Services: Increase and improve geriatric, and dementia services.

• Risk Management: Expand center-wide risk management programs.

Way of LifeWay of LifeVocation, Leisure &

Relationships,Health

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

VisionVisionValuesValues

StakeholderStakeholderinputinput

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

• Performance Measures: Establish a management (accountability) process to collect, analyze, and display data; identify areas of concern; drive the improvement of services; manage organizational goals, objectives, outcomes, and processes; and ensure that performance measures are reviewed at the appropriate levels.

• Consumer Satisfaction: Develop a systematic process, including updating formal communication systems, to assess and address the interests, preferences, and satisfaction of the people living at the Sonoma Center, and use the information as a key measure of the Center’s performance.

• Stakeholder Satisfaction: Develop a systematic process for assessing the satisfaction of, and soliciting input from stakeholders, i.e. families, staff, partners, and others.

Create the capability to assess and determine how well the Sonoma Center is fulfilling the expectations of its customers and stakeholders. Build a collaborative culture of accountability that empowers, and positively recognizes the improvement efforts of individuals, departments, and units.

PerformanceOutcome Measurement

Responsible Stewardship of Resources & Environment

Create the capability to assess and determine how well the Sonoma Center is fulfilling the expectations of its customers and stakeholders. Build a collaborative culture of accountability that empowers, and positively recognizes the improvement efforts of individuals, departments, and units.

PerformanceOutcome Measurement

Responsible Stewardship of Resources & Environment

• Use of the Physical Resources: Develop a physical plant use template that maximizes the usage of the minimum amount of square footage, and minimizes demands for maintenance and transportation services.

• Conservation: Expand water and energy conservation programs at the Sonoma Center, and infuse them into the culture.

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

VisionVisionValuesValues

StakeholderStakeholderinputinput

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

• Public awareness: Promote the development and implementation of an innovative public awareness campaign pertaining to developmental disabilities issues.

• Future Services: Explore the development of an array of future services to be provided at the Sonoma Center.

Develop new and strengthen ongoing partnerships through public awareness and promotion of a positive image. Actively collaborate to consider innovative possibilities for providing future services that will be needed at the Sonoma Center.

Partnerships, Collaboration and Joint Planning

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

VisionVisionValuesValues

StakeholderStakeholderinputinput

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

Implementation and ReviewImplementation and Review

Implementation:– Teams developing recommendations to the

Executive Committee• Measures of success• Milestones

Reviews:– Quarterly updates to the Governing Body– Informal updates via the Liaison to the

Executive Committee as necessary– Ongoing system to summarize and display

measures and progress

Advocacy ~ Advocacy ~ Rights ~ Rights ~

OpportunitiesOpportunities Self Determination & Individual Planning

Way of LifeWay of LifeVocation, Leisure &

RelationshipsHealth

Providers of Providers of ServiceService

Recruitment, Development &

Deployment

AccountabilityAccountabilityPerformance/

Outcome MeasurementResponsible Stewardship

of Resources and Environment

VisionVisionValuesValues

StakeholderStakeholderinputinput

Building Building RelationshipsRelationships

Partnerships, Collaboration and

Joint Planning

Sonoma Developmental CenterP.O Box 1493

Eldridge, CA. 95431

 Main Telephone Number: (707) 938-6000

Facsimile: (707) 938-3605Public Information/Tours: (707) 938-6703

A complete copy of the Strategic Plan and Power Point presentation are available at:

http://dds.ca.gov/Sonoma