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1

SAP AG 2003, ACAD - Overview of SM 1

Introduction to SAP Solution Manager

Use in Implementations

Use in Operations

Additional Information

Contents:

OVERVIEW OF SAP SOU!IO" MA"A#ER

1


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1.2


After completing t$is unit% &ou 'ill (e a(le to:

Outline t$e )e& concepts and components of t$e

SAP Solution Manager

*escri(e t$e )e& (enefits of t$e SAP Solution

Manager and understand $o' t$e tools pro+ided

support a successful and efficient SAP

implementation

Relate (& implementation p$ase $o' SAP Solution

Manager supports )e& acti+ities

E,plain $o' SAP Solution Manager uses roadmaps

to guide implementation and operations acti+ities

OVERVIEW OF SAP SOU!IO" MA"A#ER:Unit O(-ecti+es ./ of 01

2


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1.3


After completing t$is unit% &ou 'ill (e a(le to:

*escri(e t$e (usiness content deli+ered 'it$ SAP

Solution Manager

*escri(e $o' t$e SAP Solution Manager supports

effecti+e on2going management and continuous

impro+ement of t$e producti+e en+ironment

ist )e& resources for additional information on t$e


OVERVIEW OF SAP SOU!IO" MA"A#ER:Unit O(-ecti+es .0 of 01

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1.4


3our pro-ect team $as (een tas)ed 'it$ completing

an upgrade of all e,isting R45 applications% in

con-unction 'it$ implementing all )e& CRM (usiness

processes6 3ou need to understand $o' t$e ne'

SAP Solution Manager toolset supports a successful

and efficient SAP implementation6

3ou need to continue to support and optimi7e &our

e,isting producti+e landscape6

OVERVIEW OF SAP SOU!IO" MA"A#ER:8usiness Scenario

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1.5


After completing t$is topic% &ou 'ill (e a(le to:




Manager

Introduction to SAP Solution Manager:!opic O(-ecti+es

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1.6


Solution Management 9 O(-ecti+es

;o' can 'e facilitate communication (et'een customer


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Business Needs

Due to an ongoing spread of distributed systems and dependencies of businessprocesses beyond

single system boundaries the need for a new efficient support infrastructure is required.

Integration aspects coering technical as well as business !applications" needs of these

heterogeneous enironments are more crucial than eer and need to be mastered perfectly.

#oftware change management has to be ta$en into consideration including all aspects of single

component upgrade and release strategies as well as the deelopment and the modification ofstandard scenarios.

%inimi&ation of potential ris$s during operations and early establishment of operation concepts is

the $ey in order to aoid unforeseen financial inestments and to lower the operation cost to a

minimum.

1.7


*eli+er& of SAP Solution Management

GlobalStrategy andService LevelManagement

GlobalStrategy andService LevelManagement

BusinessProcess

Management

BusinessProcess

Management

Managementof mySAP

Technology

Managementof mySAP

Technology

SoftwareChange

Management

SoftwareChange

Management

Support es!ManagementSupport es!Management

SafeguardingSafeguarding

"mpowering"mpowering

SolutionManagement#ptimi$ation

SolutionManagement#ptimi$ation

%ou

receive

SAP SolutionManagement &

deliveredthrough &

Support Programs

Managing technical ris! andensuring technical robustnessof your solution

"mpowering your users withcore competencies toimplement and operate your

solution

"nsuring that your solutionwor!s to its optimumpotential at all times

'


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#olution %anagement is the strategy and the #() #olution %anager the technical infrastructure to

reali&e it.

*he #() #olution %anager brings in a new era of solution management coering all releant aspects

for implementation+ operations and continuous improement.

*he #() #olution %anager as an integrated platform centrally running in a customer,s solution

landscape ensures the technical possibility to support distributed systems.

-or further information regarding #olution %anagement refer to http://service.sap.com/solutionmanagement & http://service.sap.com/solutionmanager

1.

SAP AG 2003

SAP Solution Manager at a #lance

SAP Solution ManagerSAP Solution Manager

Functional ImplementationFunctional Implementation

Technical ImplementationTechnical Implementation

Implementation of OperationsImplementation of Operations Support DeskSupport Desk

Services for OperationsServices for Operations

Solution MonitoringSolution Monitoring

Pro+iding tools% content%

procedures and ser+ices

to implement and operate

&our SAP solution

Customer Platform for

'mplementation and #perations

'mplementation #perations


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1.!

SAP AG 2003

Technical

Consultant

System

Administrator

Support Engineer

ro!ect Manager

Application

Consultant

Development

Consultant

Supporting various roles and activities

regarding implementation and operations

SAP Solution Manager 9 Roles

SAP Solution ManagerSAP Solution Manager

ro!ect Administrationro!ect Administration

"lueprint Definition"lueprint Definition

ConfigurationConfiguration

Customi#ingSynchroni#ation

Customi#ingSynchroni#ation

TestingTesting

Soft$are Change Mgmt%Soft$are Change Mgmt%

mySA Technology Mgmt%mySA Technology Mgmt%

"usiness rocess Mgmt%"usiness rocess Mgmt%

Pro+iding tools% content andmet$odologies for Functional implementation

!ec$nical implementation

Operations

Support

/


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0arious implementation and operations roles are also deliered with the #() #olution %anager.

*eam members can log on using the roles and authori&ations assigned to them and wor$ through

their specific tas$s.

*he authori&ation concept for the #() #olution %anager is predefined for the following roles

)roect %anager

(pplication onsultant

Deelopment onsultant *echnical onsultant

#ystem (dministrator

#upport ngineer

1.1"


SAP Solution Manager as a Central Platform

(AS

")

Customer*s System Landscape

P+

Solution Landscape

56/I56/I

CUSCUS

SCMSCM

>6?8>6?8

"on2

SAP

"on2

SAP

CUSCUS

CRMCRM

>6@C

CRMCRM

>6@C

SCMSCM

CUSCUS

56/I56/I

>6@CCUSCUS

>6?8>6?8

Solution Manager

(AS

"on2

SAP

"on2

SAP

CRMCRM

1


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#() #olution %anager is a customer platform that enables representation and documentation of the

entire #() solution.

#() #olution %anager proides a single point of access into component systems for design+

configuration and testing actiities.

#() #olution %anager enables processoriented design+ configuration+ testing and ongoing system

monitoring during operations+ regardless of the comple7ity of the system landscape.

1.11


Initial template 4 scenario

Process2Oriented Scoping of a Customer Solution


Customer2Specific

Solution

8usiness ProcessRepositor&

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*he #() #olution %anager proides with the 8usiness )rocess 9epository central access to the list

of predefined business scenarios+ which sere as a starting point for identifying the proect scope to

be implemented.

:hen creating the detailed business blueprint+ customers select the predefined business processes to

complement the proect scope. In addition+ the customer can create their own business processes.

*he 8usiness )rocess 9epository is a pac$age of reusable+ predefined business process content

consisting of #cenario documentation

*ransaction assignments

I%; assignments

onfiguration guides

)redefined test cases

Please note that the available Business Process Repository content may vary by scenario.

1.12


Process2Oriented Configuration and !esting


Customer2Specific

Solution

Configuration in IM#s

Prepare test plansalong customersolution

E,ecute test cases

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In the 9eali&ation phase+ the customerspecific solution defined during 8usiness 8lueprint is

configured and tested.

#() #olution %anager enables processoriented ersus componentoriented configuration and

testing.

#() #olution %anager proides a common platform for naigating to the arious component

systems to complete configuration and testing actiities.

1.13


SAP Solution Manager 9 8enefits at a #lance

8enefits using SAP Solution Manager in Implementation Central point of access and support for )e& implementation acti+ities

Process2dri+en 8lueprint% Configuration and !esting approac$

Automated customi7ing s&nc$roni7ation across SAP components

Standard scenarios pro+ided t$roug$ t$e 8usiness ProcessRepositor&

Central repositor& to store pro-ect documentation and issues

Pro-ect monitoring 4 reporting capa(ilities

Ser+ices aligned to assure #oi+e and smoot$ operations of t$ecustomer solution

8enefits using SAP Solution Manager in Operations

Reduction of operational costs .!CO1

Customer satisfaction increasing performance

Ser+ice e+el Management 4 Reporting Application Management 4 Monitoring

Soft'are C$ange Management for t$e entire solution

8est SAP Support 'it$ integrated Support *es)

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1.14


3ou s$ould no' (e a(le to:




Manager

Introduction to SAP Solution Manager:!opic Summar&

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1.15








Solution Manager

Outline $o' t$e tools pro+ided can support a

successful and efficient SAP implementation

Use in Implementations: !opic O(-ecti+es

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1.16


Focus: Implementation


ConfigurationConfigurationPro-ect

definition

Pro-ect

definition*efine 8usiness

8lueprint

*efine 8usiness

8lueprint

Pro-ectPreparation

8usiness8lueprint

Reali7ation#o i+e

SupportFinal

Preparation

Customi7ing

s&nc$roni7ation

Customi7ing

s&nc$roni7ation

Aut$ori7ationAut$ori7ation

*ata

transfer

*ata

transfer

End user

!raining and

documentation

End user

!raining and

documentation

TestingTesting

Pro-ectp$ase

Roadmaps

Pro-ect AdministrationCross

functions

Pro-ectacti+ities

Reporting

*e+elopments*e+elopments

*efine S&stem

andscape

*efine S&stem

andscape

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*he #() #olution %anager is designed and structured to support you during all phases of your

implementation proect. *hese phases are based on the 5 phases of the Implementation 9oadmap

Project PreparationBusiness BlueprintRealizationFinal PreparationGo Live &

Support

rgani&e tests

and perform

*he #() #olution %anager also supports crossfunctions+ such as

Reporting:nables reporting at any point during your proect to obtain information on the status

of your proect and on the progress made+ i.e. in blueprinting+ configuration or testing.

Roadmaps:*o lead the implementation team through a proect step by step= methodology and

supporting accelerators

1.17


SAP Solution Manager 9 Roadmaps at a #lance

'mplementation methodology provided through +oadmaps

Implementation Roadmap

!arget #roup: Pro-ect Managers% Functional Implementation

!eam .Application Consultants1

Milestone4s&nc points concept and support ser+ices aligned

Solution Management Roadmap

!arget #roup: !ec$nical Implementation !eam .!ec$nical

Consultants1 and Operations !eam

Milestone4s&nc points concept and support ser+ices aligned

#lo(al !emplate Roadmap

!arget #roup: Program 4 Pro-ect Managers

#lo(al Roadmap content adapted to Solution Manager usage

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?atest aailable 9oadmaps are deliered with the #olution %anager. *hey contain the standard #()

implementation methodology and coer the most important aspects and phases of a #()

implementation.

( fundamental component of the 9oadmaps is the lin$s to accelerators and tools for performing the

tas$s in a proect.

*he 9oadmaps allow you to

@aigate in the structure -ilter the structure items by role or subect area

Display and assign documents

)rint indiidual documents or structures with assigned documents

#earch for specific items in the structure and accelerators

*rac$ status and create notes per structure item !e.g. for a wor$ pac$age"

reate messages

1.1


*efine 8usiness 8lueprint

/6 Anal&7e and identif& pro-ect structure (ased

on selected scenarios2 E+aluate process step (& running transactions in

t$e related e+aluation s&stem

2 Read SAP documentation

2 *ispla& related diagrams

06 *efine &our pro-ect scope2 Set structure items in scope t$at are part of t$e pro-ect

2 Cop&% Cut4Paste and rename pro-ect structure

2 Add ne' structure items from li(rar& or create ne' items

2 Set orderin t$e structure to reflect t$e process flo'

56 *escri(e &our reBuirements in t$e Pro-ect

document ta( t$at need to (e supported

(& t$e solution2 Use CI templates to document &our process flo'

and functional reBuirements

2 *ocument &our tec$nical reBuirements

in terms of inferfaces% con+ersions% forms% reports

or ot$er de+elopments

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Definition of the 8usiness 8lueprint allows you to document the business processes in your

enterprise that you want to use in your #() #ystem.


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:hen creating the business blueprint+ customers select the preconfigured business processes they

want to implement. 8ased on the scenarios selected to be in scope+ the corresponding 8usiness

)rocess 9epository content is made aailable.

*he 8usiness )rocess 9epository is a pac$age of reusable+ predefined business process content

consisting of

#cenario documentation

*ransaction assignments I%; assignments

onfiguration guides

)reconfigured processes deliered ia 8 #ets

)redefined test cases

Note: #atest availa$le content %or the Business rocess 'epositor( can $e do)nloaded %rom

*+ *ervice ,ar-etplace at http://service.sap.com/solutionmanager.

1.2"


Reali7ation: Process2Oriented Configuration

Customi7ing +ia IM#Customi7ing +ia IM#

Re2use of Customi7ing +ia

8C Sets% e6g6 in a Rollout locationRe2use of Customi7ing +ia

8C Sets% e6g6 in a Rollout locationAssign test cases

Assign test cases

2


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*his proect step configures the process requirements+ specified in the 8usiness 8lueprint phase+ in

the system.

#() #olution %anager enables processoriented ersus componentoriented configuration and

testing.

#() #olution %anager proides a common platform for naigating to the arious component

systems to complete configuration and testing actiities.

If you use obects from the 8usiness )rocess 9epository in your structures+ they may already beassigned to transactions and 8 #ets.

If you create structures without obects from the 8usiness )rocess 9epository+ you can assign

transactions yourself in the transaction 8usiness 8lueprint+ and 8 #ets+ I%; obects and test cases

in the transaction onfiguration.

1.21


Customi7ing *istri(ution 9 !&pical Usage Scenarios

Typical challenges , -sage Scenarios

Customi7ing of certain o(-ects needs to (e in s&nc across s&stems

E,isting customi7ing .e6g6 of SAP R451 s$ould (e reused in ot$er s&stems.e6g6 CRM1

A+oid redundant customi7ing acti+ities 'it$in a Solution andscape

.e6g6 AE scenarios1

istribution Scenarios

*elta Customi7ing

*istri(ution during customi7ing 9 at transport recording *istri(ution at transport release

Periodic distri(ution

Manual distri(ution

Initial Customi7ing

Fast initial configuration of ne' de+elopment s&stems%e6g6 SAP CRM

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*he #() *est :or$bench functionality is reused in the Solution Manager Test Organization. -or

further information about the *est :or$bench+ refer to the documentation in the 9A3 #ystem.

1.24


*ocument Management in t$e


."% /' /L' /TS

Central storage of all pro-ect documentation in SAP no'ledge

Ware$ouse .?6/1 'it$ main focus on 8usiness 8lueprint and

Configuration

Pro+ides functionalit& for creating% editing% storing% uploading and

do'nloading documentation .in SOAR/4SOAR01

Predefined templates 4 document t&pes are s$ipped 'it$ SAPSolution Manager:

!emplates for scenario descriptions% diagrams and installation guides

Customer Input !emplates .CI!s1

!emplates for interfaces% forms and reports

Creation of pro-ect2specific documentation t&pes .templates1

Reporting features .(& Assignment *ocuments1 allo' &ou to

trac) and filter on all a+aila(le documents

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1.25








Solution Manager

Outline $o' t$e tools pro+ided can support a

successful and efficient SAP implementation

Use in Implementations: !opic Summar&

25


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1.26



Outline $o' t$e SAP Solution Manager is a central

platform t$at supports effecti+e on2going

management and continuous impro+ement of t$e

producti+e en+ironment of a SAP solution

*efine t$e role t$e Solution Manager pla&s in SAPGs

ser+ice deli+er& infrastructure


process and s&stem monitoring4reporting

E,plain $o' t$e SAP Solution Manager represents a

central platform for internal and e,ternal support

des) reBuirements

Use in Operations: !opic O(-ecti+es

26


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1.27


Solution andscapes in t$e SAP Solution Manager

SCMSCM

CUSCUS

5rd

Part&

5rd

Part&

>6@C>6@C

PMPM

56/I56/I

CRMCRM

>6@C>6@C

Solution

Landscape 0

Solution

Landscape 1

Customer2s Solution3 Landscapes 4 Satellite Systems

Support Messages

SolutionLandscape 5

56/IH56/IH

>6@C>6@C

CRMCRM

>6@C>6@C

CUSCUSCUSCUS

CUSCUS

SAP ServiceMar!etplace

SAP SolutionManager

Central System3on SAP 6eb AS

SAPCustomer2s

Solution3SolutionManager in

Central System

RFC Connections

Agents

SAP Earl&Watc$ Alertdata transfer

2'


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#() #olution %anager is the central naigation platform for $ey actitiities in operations.

#() #olution %anager can monitor #() solutions and #() 9A3 instances.

#() software components can be monitored ia 9-s or e7ternal agents at ># leel. @on#()

software components can only be monitored ia agents.

#eeral systems can be grouped together as a solution landscape and access to this landscape can be

restricted.

*here is a remote connection to #() that you can open for serice deliery or e7pert help from #()(ctie ;lobal #upport.

1.2


Focus: Operations

SAP Ser+ice Mar)etplace Operations Concept4ReBuirements

Soft'are C$ange Management

Interfaces Management

!emplates48est Practices

SAP "otes Searc$

SAP Ser+ice Mar)etplace Operations Concept4ReBuirements

Soft'are C$ange Management

Interfaces Management

!emplates48est Practices

SAP "otes Searc$


AP Solution Manager

ContinuousImpro+ement

Ser+ices

ContinuousImpro+ement

Ser+ices

8usinessProcess

Monitoring

8usinessProcess

Monitoring

S&stemMonitoring

S&stemMonitoring

8est Practicesfor SolutionManagement

8est Practicesfor SolutionManagement

Support *es).Message ;andlingSAP "ote Assistant1

Support *es).Message ;andlingSAP "ote Assistant1

SAPRemote Support

.Microsoft "etMeetingRFC Connection1

SAPRemote Support

.Microsoft "etMeetingRFC Connection1

Predicti+e Proacti+eSer+ices

Predicti+e

Proacti+eSer+ices

Operations SectionOperations Section Supporting Engines

CCMS Monitoring

Arc$itecture .R01

Microsoft "etMeeting

Reporting

SAP Earl&Watc$ Alert

Engine

666

Solution MonitoringSolution Monitoring

Support SectionSupport Section

2


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*he #() #olution %anager as the technical and operations infrastructure has different components

0'+N*)oint of access to #() #upport #erices+ including 9emote #erices+ >nsite

#erices+ #elf#erices+ and 8est )ractice documents. 8ased on the solution configuration+

recommendations for these serices are triggered dynamically. *he reports resulting from each

serice are aailable and are archied in the >perations section. *he reports are useful

documentation stored in the #() #olution %anager and sere as reference information for the

efficient future operation of the #() solution landscape. *#N ,N'Noers solution monitoring+ which instead of monitoring ust

indiidual system components+ monitors the business process across multiple components. #olution

monitoring inoles systems monitoring+ business process monitoring and serice leel management

to help monitor and administer the entire #() solution.

*'>ffers a complete infrastructure for organi&ing and operating a solutionwide support

organi&ation at the customer,s site. *he #upport Des$ promotes effectie user support in the #()

solution landscape eery step of the wayfrom the endusers to the internal support organi&ation

and when necessary to #().

1.2!


SAP Solution Management 9 Ser+ice Infrastructure

SAP Service Mar!etplace

Implementation OperationsImplementation Operations

no'ledge !ransfer

Self Ser+ice

no'ledge S$aring

Safeguarding

Bac!

#ffice

Bac!Bac!

#ffice#ffice

8est Practices

Ser+ice Procedures

Customer Status

Proacti+e 4 Reacti+e Follo'2up

Remote Support

SAP Support 8ac) OfficeSAP Support 8ac) Office

SAP Solution

Manager

Internet

Internet

Internet

Customer

Partners

Consulting

Collaboration of3

SAP

Support

*e+elopment

CustomerCustomer

PartnersPartners

ConsultingConsulting

Collaboration of3Collaboration of3

SAPSAP

SupportSupport

*e+elopment*e+elopment

7ront

#ffice

7ront7ront

#ffice#ffice

2/


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*he idea of the #() #olution %anager is to combine all aspects of #() #erice and #upport

offerings !serices+ message handling+ tools+ $nowledge products+" in one central portal and facilitate

the deliery.

*he complete infrastructure of the #olution %anagement #trategy also includes the #() #erice

%ar$etplace. *here are a couple of scenarios how this infrastructure can be used

Self Services:*he #olution %anager enables customers to delier #erices themseles using

#(),s proen technology and $nowhow. Remote Services:#() #upport can login into the customers, #olution %anager #ystem to delier

a remote #erice.

Onsite Services:#() #upport or onsultants can use the #olution %anager to delier #erices

onsite. *hey can use the information stored in the #olution %anager and do not hae to gather the

needed data each and eery time.

Searc for !nformation or Services #earching for information can be a challenging tas$ C

especially if you hae to consider many details to find the information that e7actly fits your

situation. If you use the #olution %anager to access the #() #erice %ar$etplace+ you are

directed to the information that fits the data collected by the #olution %anager. *herefore you do

not hae to dig through tons of information to get the piece that is currently releant.

1.3"


Solution Monitoring is:

A proacti+e met$odolog&

8usiness process oriented

Soft'are solution landscape oriented Configura(le

in)ed to e,pert anal&sis and administration tools

Open and e,tensi(le: Co+ers SAP R45 as 'ell as ot$er SAP components

in)ed to ser+ice procedures deli+ered (& SAP.Earl&Watc$ Ser+ice famil&% Optimi7ation Ser+ices% Self Ser+ices1

Solution Monitoring consists of:

S&stem Monitoring

8usiness Process Monitoring

Ser+ice e+el Reporting

Solution Monitoring

3


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*he monitoring section consists of

(lert %onitoringEeep the business runningF tas$s !time schedule hourly+ daily"

*(stem ,onitoring

Business rocess ,onitoring

#erice ?eel %anagement G 9eportingontinuous improement+ planning tas$s !time schedule

wee$ly+ monthly"

*ervice #evel 'eporting *he ;oals of #olution %onitoring are

*o detect critical situations as early as possible

*o enable the customer,s support organi&ation to respond and resole problems as fast as possible

1.31


Ad+anced Monitoring Features

Alert o+er+ie'

Instances o+er+ie'

Anal&sis met$od

Open tas) o+er+ie'

!as) details

Alert grap$ics

31


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9ealtime system monitoring and entral #ystem (dministration are wor$ areas that complement

each other. Provides Solution

0

Search for

Solution

Customer=s"otes *ata(ase

"otes *ata(aseSer+ice Products8est Practices *8

32


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*he #() #olution %anager enables collaboration from enduser support to #() bac$ office

resources. *he #() #upport Des$ lowers your solution management cost by setting up an efficient

internal and e7ternal support organi&ation.

(ll #() users can directly contact their support unit from within their daily wor$ enironment. nd

users in the satellite systems of your solution landscape can send support notifications into your

central #olution %anager system.


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8asic #upport Des$ configuration on #() #olution %anager running on #() :eb (pplication

#erer 6.2

reate problem messages

#earch for #() @otes

#end error messages to #()

9eceie an answer from #()

Implement #() @otes with the #() @ote (ssistant 8asic functions that are deliered readytorun

1.34



Outline $o' t$e SAP Solution Manager is a central

platform t$at supports effecti+e on2going

management and continuous impro+ement of t$e

producti+e en+ironment of a SAP solution

*efine t$e role t$e Solution Manager pla&s in SAPGs

ser+ice deli+er& infrastructure


process and s&stem monitoring4reporting

E,plain $o' t$e SAP Solution Manager represents a

central platform for internal and e,ternal support

des) reBuirements

Use in Operations: !opic Summar&

34


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1.35



*etail t$e release strateg& for SAP Solution Manager

ist resources for additional training opportunities

ist resources for additional information on t$e SAP

Solution Manager

Additional Information: !opic O(-ecti+es

35


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1.36


SAP Solution Manager 9 Release Strateg&

/405 >405 J405 /405

SAP Solution Manager 081 9on SAP 6eb AS :81;

SAP Solution Manager 581,C+M ? 6eb AS :80;

5/6C

56C

5

5/6C

56C

>

5/6C

56C

>

5/6/

C6C

5

5/6/

C6C

5

EoM:

EoS:

EoM:

EoM:

EoS: End of S$ipment

EoM: End of Maintenance

Unrestricted s$ipment

Restricted s$ipment

Ramp2Up P$ase

36


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-or additional information on the release schedule+ please refer to the #() #olution %anager

homepage+ www.serice.sap.comAsolutionmanager.

9ecommendations for our customers

@ew Installations2.2

7isting Installations2.2 for adanced 8usiness )rocess %onitoring andAor to support

implementation proects= >therwise 2.1 is also feasible

If adanced #upport Des$ functionality is needed apply for #olution %anager 3.1 C 9ampp nrestricted shipment of #() #olution %anager 3.1 !;( release" is planned for K3AK4 23

1.37


SMI5/ 9 SAP Solution Manager:

Implementation !ools in *etail

!SM/ 9 SAP Solution Manager for Operations

!raining Courses

3'


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1.3


Additional Resources

SAP AG 2002, SAP So!$tion M&n&ger 1

SAP Solution Manager presentations and collateral$ttp:44ser+ice6sap6com4solutionmanager

SAP Solution Manager 9 Online ;elp .on tool C*1

SAP Solution Manager 9 Installation #uide

.alias: instguides1

SAP Solution Manager 9 earning Maps .alias: r)t2solman1

Important in)s on SAP"et 4 Ser+ice Mar)etplace:

SAP Solution Manager 9 ;omepage:

$ttp:44ser+ice6sap6com4solutionmanager

Ordering SAP Solution Manager:

$ttp:44ser+ice6sap6com4s'cat

SAP Solution Manager 9 StarterPac):

$ttp:44ser+ice6sap6com4ser+icecatalog

atest Implementation Roadmaps:$ttp:44ser+ice6sap6com4roadmaps

SAP Standard Support:$ttp:44ser+ice6sap6com4maintenance

SAP Support Ser+ices:$ttp:44ser+ice6sap6com4supportser+ices

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