solution concepts for the postal outlet · 2020. 8. 25. · © wincor nixdorf international our...

Experiencemeets Vision

Kiosk_Post.ppt

1

PCC Aug. 2004

© Wincor Nixdorf International

Kiosk Systems Solution Concepts for the Postal Outlet


Kiosk_Post.ppt

2

PCC Aug. 2004


In Order to Increase Revenues, More Services Are Offered in the Postal Branches

Trend

PresentPast

Challenge: What type of transactions could be offered ?

More customer service

Portfolio attractiveness

Increase sales volume


Kiosk_Post.ppt

3

PCC Aug. 2004


Postal Outlets Could Handle Transactions for a Variety of Institutions

Trend

Challenge: To migrate repetitive transactions to self-service ?

mailingssales of stamps

postal orders

money orders

post cheques

giro banking

savings bank

soc. Sec. Payments

lottery sales

pension payments

tax collection

sales of veh. Licences

foreign exchange

renewal of passportsinsurance

stationery

office supplies

packaging material

tickets cultural

railway

Source: Price Waterhouse


Kiosk_Post.ppt

4

PCC Aug. 2004


Due To Cost Pressure & Enhanced Customer Service, Complexity Has To Be Reduced

Trend

Transaction Costs Waiting Time

Counter migration to self-service improves

Workload


Kiosk_Post.ppt

5

PCC Aug. 2004


Our Comprehensive Hardware Portfolio Offers Utmost Flexibility

Hardware

Stand-Alone

PassbookUp-Date

Stand-Alone / TTW

ProConsult2000/2050

Stand-Alone

ProPrint1000

Stand-Alone

ProPrint2000 & 2000LS

Stand-Alone/ Wall Mounted

ProInfo1000


Kiosk_Post.ppt

6

PCC Aug. 2004


Our Software Portfolio Completes Our Solution Offering for New Or Existing IT Environments

Product Oriented SW

ProTopas forms a flexible platform for

developing customized application

solutions on self-service devices.

ProTopas/Web-Extensions is able to

incorporate new solution modules, for

example, 1:1 marketing solutions, to

display product information from the

Internet or even to incorporate Internet

applications

ProClassic complies with the latest

software technologies and provides a

range of application modules based on

generally marketable standard products.

Individual components are available as

either ready to use configured solutions

or as a development environment for

integration into individual host/server

environments

ProTopasProClassic


Kiosk_Post.ppt

7

PCC Aug. 2004


ProClassic/ Enterprise Enables the Realization of Cost Efficient Software Architectures

Integration Oriented SW

Replacement of proprietary solutions bystandardized solutions & building blocks

Enterprise-wide solutions in a scalable “anytime, anyplace with anything”scenario instead of local islands

Administration of devices for all channels with a total network administration toolinstead of special tools

Central software distribution from a single point of administration instead of calling out technicians

Real multivendor capability without extra effort thanks to support for CEN XFS & J/XFS

Smooth cooperation between thecustomer's IT department and variouspartners

Soft migration of proprietary applicationsto the J2EE platform & applicationservers

Avoidance of redundant developmenteffort and function blocks

Support for all channels from oneapplication

Use of best-of-breed components and easy replacement of components

Protection of investment thanks to international standards

Reduce TCO in Self-ServiceLaunch an Open Application Platform


Kiosk_Post.ppt

8

PCC Aug. 2004


The Most Expensive Part in the Construction Business Are the Mistakes

Trends

Challenge: How to create a maximum of investment security?

Customer Expectation

Static Requirements

Available Resources

Shared Objectives

Long Term Vision

Strategic Planning

RequiresCorrespond to


Kiosk_Post.ppt

9

PCC Aug. 2004


Today’s Branch Design Integrates High Tech with a Human Touch in the Service Area

Strategy Focus

Location Analysis Design Workshop Planning Implementation

Branch Design by Wincor Nixdorf


Kiosk_Post.ppt

10

PCC Aug. 2004


BranchLab Stands For The Optimization of Sales And Services Processes

Simulation of Actual Situation

Simulates Targ-ted Processes Cost Improvement Resource Usage

BranchLab Analysis

Strategy Focus


Kiosk_Post.ppt

11

PCC Aug. 2004


Our Business Case Tools Aim to Support You in Your Decision Making Process

Financial Focus

Goal: Identify the economic benefits of automated transaction handling

The Return of Investment should be reached after 1 year(s)

One time fixed cost 18.823,20 €Yearly fixed cost 4.203,51 €Transaction dependant cost (per transaction) 0,0063 €

Cost for counter transaction 1,10 €

Cost for counter transaction 23158,46917Cost for transaction via Self-Service 23158,46917Difference 0

In order to reach the RoI you need 21.066,32transactions per system for RoI - Period.

In order to reach RoI you need 57,72transactions per system per day.

Return of Investment


Kiosk_Post.ppt

12

PCC Aug. 2004


Cost Comparison of Account Statement Delivery Via Mail & Self-Service Printing

Financial Focus

Statement Printing – TCO Analysis

Mail Self-Service

Savings:0.053 € per page

Writing off HW (5 years)

Software

Maintenance

Operating Costs

Handling Costs

Handling / Production Costs

Personal Costs

Envelope

Mail


Kiosk_Post.ppt

13

PCC Aug. 2004


The Example of a Light Bulb Underlines the Need to Focus on Total Cost of Ownership

Trends

Challenge: How to keep an eye on all relevant costs?

US $ 14.9725 %

12,000 hours

Long Life Light Bulb

US $ 1.48100 %

1,000 hours

Acquisition costsEnergy consumptionTypical lifetime

Additional costs+ Time/travel costs for

replacement+ Replacement time+ Waste disposal costs

Common Light Bulb


Kiosk_Post.ppt

14

PCC Aug. 2004


ProView Enables the Remote Monitoring And Administration of Self-Service Networks

Service Oriented SW

Increase Customer Service

Efficient Processes

Flexible Deployment

Advantages of ProView

Cost Savings

Problem Management

Monitoring Functions

File Transfer & SW Distribution

Job Automation

Interface to External SMS

Administration

Statistics & Reports Tailored Functions


Kiosk_Post.ppt

15

PCC Aug. 2004


Today, the Branch Is An Important But Not the Only Distribution Channel for Postal Services

Trends

Challenge: How to maximize the value out of each customer contact?

Source: Meridien Research

PresentPast

30-40% self-service

20-30% branch service

15-25% consulting

15-25% telephone / TV


Kiosk_Post.ppt

16

PCC Aug. 2004


1:1 Marketing Helps You to Improve Your Customer Focus In All Areas of Business

Added Value Oriented SW

Cross Selling Opportunity

Personalized Communication

CRM enabling with ProSales Marketing

Reduce Perceived Waiting Time


Kiosk_Post.ppt

17

PCC Aug. 2004


Business Intelligence Helps to Turn the Massive Data Flow Into Information

Added Value Oriented SW

Sales AnalyticsWhy the decline in sales?

Customer AnalyticsWhich customersare buying less?

Campaign AnalyticsHow can weaddress our

customerseffectively?

Product AnalyticsWhich productsare bought less?

Finance AnalyticsHow is payment

behavior developing?

List Generation

Who are these

customers?

Example of BO Analysis

Business Objects


Kiosk_Post.ppt

18

PCC Aug. 2004


Process Optimization Consists of the Corres-pondence to Market Trends & Branch Types

Trends

Rural Offices Mid-Sized Branch Large Outlet Centre Branch

Correspond to Different Branch Types

Reduce Total Cost Of Ownership by concentrating on all cost drivers

Reduce Cost

Maximize the

value out of each

customer contact

through better

information flows

from & towards

the customers

Increase Revenue

To become a

transaction

handler for other

institutions such

as government,

banks, travel

agencies,…

Avoid mistakes in

decision making

through increased

investment security


Kiosk_Post.ppt

19

PCC Aug. 2004


We Identify An Optimized Solution for Each Branch Type & Requirement

Centre Branch

Large Branch

Mid-SizeBranch

RuralOffice

Trend

Range of Services

Basic Limited ExtendedStandard

ProInfo 1000 ProConsult 2000ProPrint 2000


Kiosk_Post.ppt

20

PCC Aug. 2004


Nearly 30 Years of Experience Are Our Guarantor for Leading Technology & Quality

Technology Leadership

New family concept

2001

Outdoor touch sensitive 17 “ screen

1994

1975

Inventor of the 1st self-service statement printer

1st info terminal from Nixdorf Computers

1982

ProInfo1000

2003

Graphics oriented, EGA screen with softkeys & function keys

1987 Graphics oriented, 14” toúch sensitive VGA screen

1992

ProInfo: multimedia terminal

1995

Orbiter for in- & outdoor

2000

ProConsult: interactive kiosk family

1997


Kiosk_Post.ppt

21

PCC Aug. 2004


Experience

As a Result, Customers from A Variety of Different Industries Trust in Us

No. 1Worldwide

No. 1in Europe

No. 1in Germany

Our Strong Market Position

HSBCDeutsche PostTUICAM

Daimler ChryslerUBSPoste ItalianeDelhaize Group

C & ACrédit AgricoleDresdner BankVolkswagen

Hellenic PostEuropcarMc DonaldsDeutsche Bank


Kiosk_Post.ppt

22

PCC Aug. 2004


Our Cash Solutions Correspond to Market Trends & Focus on Process Optimization

Project Driven Services

Product Related Services

Operational Enterprise Services

Services

ProInfo 1000

ProPrint 1000, 2000 & 2000 LS

ProConsult, 2000, 2000 seated, & 2050

Passbook Up-Date Terminal

HardwareConsulting

Branch Focus

Financial Focus

Product Focus

Product Oriented Software

Surplus Oriented Software

Integration Oriented Software

Process Oriented Software

Service Oriented Software

Software

Summary

solution concepts for the postal outlet · 2020. 8. 25. · © wincor nixdorf international our...

Documents