solarwinds uk and germany sme survey results - time and budget
DESCRIPTION
500 interviews (250 in the UK and 250 in Germany) with IT decision makers from private sector SME organisations were carried out during March 2013, and here is what they had to say about time and budget concerns.TRANSCRIPT
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SolarWinds SME IT SurveyConducted by Vanson Bourne
March 2013
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Demographics
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Demographics
» 500 interviews (250 in the UK and 250 in Germany) with IT decision makers from private sector SME organisations were carried out during March 2013, broken down in the following way:
Size
41%
32%
27%
6-50 employees
51-100 employees
101-250 employees
18%
17%
15%14%
10%
6%
6%
5%
4%2%
2%
1%
IT & telecoms Manufacturing and productionRetail, distribution and transport Business and professional servicesConstruction and property Entertainment, media or leisureFinancial Services HealthcareConsumer services AgricultureEnergy, Oil/Gas & Utilities Other sector
Sector
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Time and budget spent on IT
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Responsibility for addressing IT issues
The majority of ITDMs based in UK said that the IT manager was
responsible for addressing IT issues
71%
26%
2%
56%35%
8% 2%
IT Manager
Business Owner/Manager
Employees
Finance
Over half of ITDMs based on Germany said that the IT manager was responsible, though a third said IT was responsibility of the business owner/manager
Figure 1: Who is principally responsible for addressing IT issues in your company? (UK sample)
Figure 2: Who is principally responsible for addressing IT issues in your company? (Germany sample)
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IT budget
50%
40%
10%
Budget increased
Budget remained the same
Budget decreased
Of those interviewed, half said their organisation’s IT budget had increased in the last five years. The picture was
similar across UK and German organisations, though the UK was
slightly more likely to have had a cut in budget than Germany
6-50 employees
51-100 employees
101-250 employees
42%
57%
56%
51%45%
4%
Smaller organisations are less likely than medium sized
organisations to have increased their IT budget in the last
five years
Figure 19: Over the last five years has your IT budget increased, remained the same or decreased? (UK sample)
Figure 21: “IT budget has increased in last five years” – by size of organisation (Total sample)
Figure 20: Over the last five years has your IT budget increased, remained the same or decreased? (Germany sample)
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Effect of budget stagnation/decrease
Figure 22: Has this had a detrimental effect on your IT security/uptime? (Those in UK whose budget has not increased n=125)
For UK organisations whose IT budget has not increased, almost a third say that it
has resulted in a detrimental effect upon their security and/or uptime
Figure 23: Has this had a detrimental effect on your IT security/uptime? (Those in Germany whose budget has not increased n=122)
Detrimental effect on IT security
Detrimental effect on uptime
Detrimental effect on security AND
uptime
Detrimental effect on security and/or
uptime
26%25%
19%
32%
7%8%
2%
14%
German organisations whose IT budget has not increased are much less likely than UK
organisations to feel this has resulted in a detrimental effect upon their security or uptime,
though still over one in ten suffer from this
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Annual IT management software spend
Figure 24: On average, how much do you spend on IT management software annually? (UK sample)
The amount spent on IT management software annually varies a great deal amongst SMEs, though
on average, organisations in Germany tend to spend slightly more (14,902 Euros compared to
14,115 Euros for organisations in the UK)
Figure 25: On average, how much do you spend on IT management software annually? (Germany sample)
20%
12%
18%22%
18%
9% 1%
0-1,750 €
1,751-3,500 €
3,501-5,750 €
5,751-13,750 €
13,751-35,000 €
35,001-57,500 €
More than 57,500 €
14%
16%
16%23%
20%
7% 2%
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Unused IT software
Figure 41: Of the IT software you have purchased, how much is not used? (UK sample)
Figure 42: Of the IT software you have purchased, how much is not used? (Germany sample)
12%
43%28%
11%
5% 1%
0% 1-10%
11-20% 21-35%
36-50% More than 50%
19%
52%
18%
9%2%
Over four in five of organisations do not use all of the software they buy, with organisations in Germany slightly more likely than organisations in UK to be
using all of the software they have bought
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Respondent’s level of responsibility
87%
13%
IT is my main responsibility
IT is not my main responsibility
For almost nine out of ten ITDMs based in UK interviewed,
IT is their main responsibility
56%
44% IT is my main responsibility
IT is not my main responsibility
ITDMs in Germany are more evenly split between those
whose main responsibility is IT and those whose main
responsibility is elsewhere54%
75%
93%
The larger the organisation, the more likely ITDMs will hold a
dedicated role in IT
In SME organisations, ITDMs sometimes hold a variety of roles that means their
time is not purely dedicated to IT
Figure 4: Is IT your main responsibility within your organisation? (Germany sample)
Figure 5: “IT is my main responsibility within my organisation” – by size of organisation (Total sample)
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Time spent managing IT issues
56%32%
10%3%
1-15% of my time
16-30% of my time
31-50% of my time
51-75% of my time
Figure 6: How much time do you spend managing IT issues? (Those in UK for whom IT is not their main responsibility n=33)
For those ITDMS whose main responsibility is not with IT, the majority spend up to 30% of their time managing IT issues. ITDMs based in Germany are only slightly more
likely to be spending more of their time managing IT issues
Figure 7: How much time do you spend managing IT issues? (Those in Germany for whom IT is not their main responsibility n=111)
61%
33%
6%
1-15% of my time
16-30% of my time
31-50% of my time
So there is a significant proportion of ITDMs in SME organisations who do not spend the majority of their time managing IT issues – and the smaller the organisation, the
less time is spent on average. This makes choosing software management that can be relied upon particularly
crucial for these organisations
6-50 employ-
ees
51-100 employees
101-250 employees
15%
19%
24%
Figure 8: Average time spent managing IT issues – by size of organisation (Those for whom IT is not their main responsibility n=144)
The smaller the organisation, the less time non-IT dedicated ITDMs spend managing
IT issues
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Thank You