social maturity model - wst austin 2014
DESCRIPTION
A value creation maturity model for Enterprise Social Networks.TRANSCRIPT
ESN Value Maturity Model From Adop)on to Value
Crea)on
@susanscrupski @simongterry @chagww
Five Years Later…
Change isn’t easy
EvoluBon of A Responsive Culture
ConnecBng
Sharing
Problem Solving
InnovaBng
Who? What? How? Why don’t we?
Value Trust
Empowerment Agility
Your Yammer Network is cri)cal infrastructure for culture in your organiza)on
Value Maturity Model ©Simon Terry 2014
ConnecBng
ConnecBng -‐ People Across Silos
Not all communicaBon happens in Yammer
Sharing – Exchanging informaBon in Yammer
Working Out Loud
Answering Queries
Clarifying Strategy
Problem Solving – Customer Experience
InnovaBng – Engaging an Advisory Board
InnovaBng – Managing Client Projects
QuesBons?
ConnecBng
Sharing
Problem Solving
InnovaBng
Who? What? How? Why don’t we?