social interactions at work place foundation programme of class i officers in government. dr....
TRANSCRIPT
Social Interactions at work place
Foundation Programme of Class I officers in Government.
Dr. Anuradha SovaniPsychologist
Professor and Head,Department of Psychology,SNDT University, Mumbai.
Your workplace
• Can be ‘good’ or ‘bad’
• Can make you happy or unhappy
• Can give you ‘Monday blues’ or ‘Friday blues’
• Depending on YOU
Birthdays!
Maintain a cheerful work environment
Your department is undergoing renovation, and you all are temporarily moved into an old primary school building for a few months.
Reduce workplace discrimination
The place where you work has people ranging from 57 years of age to 21 years of age.
The seniors expect the juniors to carry out small tasks for them.
The ladies are also asked to make tea during tea break, in a playful manner.
Increase work satisfaction
Each task which has to be completed can either be divided into subtasks, so that one person does all the writing, another all the typing, a third all
the data gathering a fourth all the meeting people work, etc.
Or one task each can be shared out.
Also, people can either choose their task or are assigned it.
Ensure no Bullying occurs
There are three or four people in the organization, at different levels, whom all fear.
It is rumored that they can ensure “bad things” happen to you, that they are “powerful” and
have ‘connections’.
Set up norms for a work ethic
Who decides what is “quality work”?
Is there a rule book to follow?
Prevent groupism
There are standard timings in the day when most people want to break work for tea, lunch,
etc.
Suggest some good practices.
Prevent sexual harassment
A very important area.
Please share what is being done in each organization you are familiar with.
Discourage social loafing
The senior person gives a task to do, to a group of four.
Only two of them do the work.
What should be done?
Protect against sabotage
“cannot find the file”
“all are on leave today, we will have to wait till monday”
“our old clerk knew all about this job, he has retired now”
“ the computer hard drive crashed”
Control gossip
Grapevines do exist in offices.However, should precious work time be wasted discussing:• Who goes home together• Who fought with whom• What bad words were used in a quarrel• Who is the most likely to get promoted
Control impact of electronic communication
Is email used for office purposes only or……………
Ensure no one is cold shouldered
Sometimes, a new person joins the workforce.
Three months later, they still seem to have no friends, have lunch and tea alone, and never
discuss anything with anyone.
Is it just their personality, or…………………..
Healthy social interaction
STEPS
Greeting someone
Engaging in a conversation
Networking
Turning enemies/opponents
Into friends/supporters
Positive social exchanges at work
Most workplaces are pleasant due to positive social exchanges that happen
there.
Some examples????
Negative social exchanges at work
Negative social exchanges cannot be helped sometimes.
Performance feedbackDenying leave
Solving interpersonal problems
Create a collaborative environment
Most tasks can be achieved TOGETHER
Pooling resources always helps.
Put your heads together rather than competing.
Impact of stress at work
Stress can lead to:
An unpleasant work environmentHealth problems
Delayed deadlinesPoor work records
Task v/s relationship oriented
One has a choice whether to do the work FOR THE SAKE OF WORK
Or FOR THE PERSON who asked you to do it.
Which is healthier and why?
Leadership
Be a leader at whatever level you are.
“Be the kind of leader that YOU would follow”
“Be afraid NOT to try.”
Height order!16-17 per
group
Transactional leaders
Followers are given certain tasks to perform and the leader provides rewards or punishments to team members based
on performance results.
Transformational leaders
There is a high level of communication from management to meet goals.
Leaders motivate employees and enhance productivity and efficiency through communication and high visibility.
Autocratic leaders
Such managers possess total authority and impose their will on employees.
Laissez faire leaders
There is a lack of direct supervision of employees.
The leader fails to provide regular feedback to those under his/her supervision.
Participative leaders
Such leaders value the input of team members and peers, but the
responsibility of making the final decision rests with the participative
leader
Important traits
•Intelligence•Adjustment•Extraversion•Conscientiousness•Openness to experience•General self-efficacy
IMPORTANT FACT
There are no “good” or “bad” leaders.
The kind of leadership must vary according to
Work settingKind of task
Confidentiality of the workNature of the team
Time deadlines
Thank you