social enterprise - lgnsw.org.au · pdf filean initiative of about jigsaw! jigsaw is a social...
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An initiative of
JIGSAW
In partnership with
Social Enterprise
An initiative of
About Jigsaw!
Jigsaw is a social enterprise that creates employment, training and skill development opportunities for people with disability.
We achieve our goal by offering outsourcing services to corporate and government, particularly in the area of Information Management.
Currently operating from an accessible work hub in French’s Forest, �Jigsaw’s outsourcing model creates immediate, sustainable employment to people with disability, as well as commercial and inclusion outcomes for our partners.
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Jigsaw’s Digitisation Services!
Jigsaw has been offering digitisation services to corporate and government partners for the last 12 months. Jigsaw’s digitisation service offers a number of commercial and social benefits to corporate and government organisations. Our model enables partners to: • Reduce storage costs associated with paper records; • Increase the cost efficiency of retrieving government files; and • Fulfill their obligations under the Government Information (Public Access) Act (GIPA) and the
Disability Inclusion Act.
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Our digitisation service involves turning paper documents into digital format, �for the purpose of improving the security and accessibility of state records.
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Case Study Warringah Council
Jigsaw has been partnering with Warringah Council since October 2014 to digitise property and development application (DA) files dating back to the 1970’s. Warringah identified 800 ‘Type 2’ boxes, of property and DA files to be digitised.
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“Working with Jigsaw on the Digitisation Program has been very satisfying for
the Information Management team.
Jigsaw’s work is comparable in cost and quality to any
other company that specialises in the provision of scanning services, with the added benefit of assisting
members of the community who may otherwise find it
difficult to gain employment.”
CHRIS WILSON#Information Management Manager#
Warringah Council!
IMPROVE SECURITY Increased the security of state records and insurance against unforeseen events such as fire.
IMPROVE ACCESSIBILITY Increased accessibility of high usage documents, easy access to information such as: • Approval records for
buildings /extension • Approval dates • Any conditions that may apply
to a property. This information is critical to: • Owners / perspective buyers • Planners / other
interested parties.
REDUCE STORAGE For documents with long retention periods, digital storage significantly reduces Warringah Council’s storage footprint and associated costs. Jigsaw facilitates the entire digitisation process with Warringah — from collection to destruction — at our fully accessible work hub in Frenchs Forest.
The digitisation of these records brought numerous benefits for Warringah Council.
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Value Proposition for Clients!
BUSINESS PROCESS EFFICIENCIES
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Partnering with Jigsaw brings a number of benefits to our government partners.
FINANCIAL BENEFITS SOCIAL IMPACT
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Business Process Efficiencies Simplifying GIPA Applications
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PRE-DIGITISATION
GIPA APPLICATION
PROCESS
GIPA application is submitted
Archive box of DA /
property files is
stored at an
offsite facility
File is requested for
public access
Information management
team locates file and box
Storage facility
retrieves box
Box is sent to council
(1–2 days)
Information management
team identify file
(If incorrect box is requested, Steps 1–6
are repeated)
Appointment is arranged
to view property file
Council facilitates
viewing and capture
of property file
File and box is
returned to storage.
(If more information is required Steps 1–9
are repeated)
PRE-DIGITISATION!
This process took between 8 to 10 days and cost over $5 per
retrieval.
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POST-DIGITISATION!
Once digitised the process for GIPA
applications is far more simple, saving council
time and money.
Business Process Efficiencies Simplifying GIPA Applications
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POST-DIGITISATION
GIPA APPLICATION PROCESS
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GIPA application is
submitted
Search property
in document
management system
Send entire property file
via email, CD or arrange
a viewing of the files
on-site at council
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Business Process Efficiencies!Turnaround and Retrieval Benefits
Improving the process of receiving, locating and presenting GIPA requests will lead to a significant reduction in turnaround from 8 to 1.5 days by the end of the digitisation project.
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2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Aver
age
num
ber o
f day
s
GIPA APPLICATIONS Average Number of Days to Complete.
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80%Improvement to GIPA processing time.
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Financial Benefits Reduce Costs
In addition to benefits under GIPA, digitisation also gives government bodies a significant opportunity to reduce the cost associated with a large storage footprint. This is particularly relevant to documents with long retention periods, such as property and DA files.
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$0 $20,000 $40,000 $60,000 $80,000
$100,000 $120,000 $140,000 $160,000
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Financial Benefit #(A$, per year)
Cost of Hardcopy Cost of Digitisation
$0.0m
$0.2m
$0.4m
$0.6m
$0.8m
$1.0m
$1.2m
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
PRE DIGITISATION Total Cost on Storage (A$m, over 10 years)
Property Files
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Social impact!Employment Opportunities for People with Disability!
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The partnership has also enabled both parties to promote and advertise the commercial partnership amongst local businesses and the community.
There are also a number of ongoing opportunities: • Transition Jigsaw staff into local council workforce.!• Ongoing training and advocacy from Jigsaw for disability change management. !
CASE STUDY WARRINGAH COUNCIL
In the last year, the partnership between Jigsaw and Warringah Council: • Provided immediate, sustainable employment to 5 people with disability, paid at award wage
of $18/22 + super per hour. • Created 10 work experience opportunities for school students with disability. • Changed perception amongst Warringah Council staff through engagement days
with Jigsaw. 10school students with disability in work experience opportunities
Changing Council staff perceptions through engagement
5people with disability in immediate, sustainable employment
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Social impact!NSW Disability Inclusion Plan Compliance
Partnering with Jigsaw not only offers government bodies efficiency and financial benefits, but also the opportunity to meet obligations set out in the NSW Disability Inclusion Plan.
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EMPLOYMENT#(3.3.3) ü Design all work as flexibly as possible, with a
focus on achieving the desired outcomes rather than starting from required work methods, location, hours and so on.
ü Make diversity and inclusion a key consideration for strategic workforce planning.
ü Keep inclusion front-of-mind when designing workforce management processes and practices.
ATTITUDES AND BEHAVIORS #(3.3.1) ü Review and adjust funding agreements and
contracts to specify delivery of accessible and inclusive services and programs by third parties or contractors.
ü Develop messages and campaigns that highlight the case disability inclusion.
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PHOTO
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An initiative of
Want to find out more?!
PAUL BROWN!General Manager JIGSAW [email protected] 02 9905 0415
CHRIS WILSON!Information Management Manager WARRINGAH COUNCIL [email protected] 02 9942 2352
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PLEASE CONTACT
“Jigsaw have been a pleasure to work with throughout our Digitisation Project. I have witnessed Paul and his team grow into a professional outfit over the past few months and consistently produce a high quality standard of work. Whilst Jigsaw are relatively new to this line of work, I’m confident from the results I’ve seen produced by Jigsaw that they will continue to strongly develop in this area. I look forward to working with Paul and the team at Jigsaw into the future in assisting Warringah Council digitise their records”
ROB DEERINGSenior Projects Officer#Warringah Council