"so – are we getting better?”
DESCRIPTION
"So – are we getting better?” By Shirly Paster-Benor @ Agile Israel 2012TRANSCRIPT
![Page 1: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/1.jpg)
So – are we getting any better?Amdocs case study
Agile Israel 2012
Shirly Paster-Benor
![Page 2: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/2.jpg)
2
Contents
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
● Background● The need for measurements and the conflict ● Key Performance Indicators (KPIs) guidelines● Amdocs KPIs and views● Questions?
![Page 3: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/3.jpg)
“…we provide state-of-the-art customer experience system products and services, allowing Service Providers to achieve their business goals and gain a competitive edge”
![Page 4: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/4.jpg)
annual revenues in excess of
$3 billion global employees
20,000customers in over
50 countriesSome of our customers
![Page 5: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/5.jpg)
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs5
~4000 employees
35 product
6 locations
8 lines of business
More then 100 components
1 portfolio
PBG Division – Product Business Group
![Page 6: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/6.jpg)
© 2010 – Proprietary of Amdocs6
From Team Agility to Enterprise Agility
![Page 7: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/7.jpg)
7Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Wait!
![Page 8: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/8.jpg)
8Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Are we getting any better?
![Page 9: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/9.jpg)
9Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Are my projects progressing as planned?
Are we ready to deliver the release on time?
Can we deliver more?How efficient are we?
What is our cost? Can we reduce it?
Can I commit to my customers?
Do we have enough work for next iteration?
![Page 10: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/10.jpg)
10Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Measurements? OK
.….but we are working Agile…
![Page 11: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/11.jpg)
11
The conflict
● Self managed teams● Subjective estimation units ● Dynamic backlog● Fixed sprints ● Commitment based on past results● Scope change is embraced
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
![Page 12: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/12.jpg)
12Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
We need KPIs that will improve business
performance through Agile behavior driving
![Page 13: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/13.jpg)
13Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
4 guidelines
![Page 14: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/14.jpg)
14Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Aligned with organization goals
![Page 15: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/15.jpg)
15Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Drives Agile & Lean behavior
![Page 16: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/16.jpg)
16Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Same KPIs for top management and for teams
![Page 17: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/17.jpg)
17Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Transparent - reflects reality
![Page 18: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/18.jpg)
18Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Training & Buy In
Start Measure Stable Measure (+believe)
Continuous Improvement
Expose to Management
Design KPIs with stakeholders
Implementation process
![Page 19: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/19.jpg)
19
Our selection
KPIs supporting biz target● Productivity● Readiness● Predictability● Cycle time
Performance improvement views/reports● EVM● Impediments RCA
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
![Page 20: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/20.jpg)
20
Productivity
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Release 8.1 Release 8.2
![Page 21: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/21.jpg)
21
Readiness
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
2011.06.13 2011.06.28 2011.07.13 2011.07.28 2011.08.12 2011.08.27 2011.09.11 2011.09.26 2011.10.110
100
200
300
400
500
600
700
800
900
% ready storiesSprint end
Release end
![Page 22: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/22.jpg)
22
Predictability
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
![Page 23: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/23.jpg)
23
EVM – a tool for project management
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
% done scope
% consumed budget
Reference
Scope changes
![Page 24: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/24.jpg)
24
Impediments RCA
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
Number of impediments Cumulative impediments duration
52 days waste10 Stories impeded
![Page 25: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/25.jpg)
25
KPIs tips
● Used by management as well as by teams for continuous improvement
● Provides fuel for meaningful conversation.● Crystalize 2-3 business goals and derive KPIs from them● Choose a small set of metrics and diagnostics.● Follow trends, not numbers.● Make sure it is easy to collect.● Provides feedback on a frequent and regular basis.● Do not compare teams results, measure each unit’s
improvement
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
![Page 26: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/26.jpg)
26
Thank You!
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs
![Page 27: "So – are we getting better?”](https://reader034.vdocuments.us/reader034/viewer/2022051411/540bfd1c8d7f72f36a8b49cd/html5/thumbnails/27.jpg)
27
Average cycle time
Information Security Level 2 – Sensitive© 2012 – Proprietary and Confidential Information of Amdocs