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T h e

C i s c

o

S m a r t B u s i n e s s C o m m

u n i c a t i o n s S y s t e m

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Connect Your Employees to

Suppliers and Customers, and

Your Business to the World.

Cisco SBCS delivers benets such as:

• Improved communication among

employees, customers and suppliers

• Access the network and information

from anywhere, anytime, any device

• Understand and respond to

customer needs more quickly

• Quick adaptation to market changes

• Increased productivity

• Lower communications expenses

• Lower operational and

maintenance costs

• A return on your technology

investment as your business

becomes more efcient

and competitive

• A highly secure rich-media

experience delivered across

any work space

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What is Unied Communications?

Cisco Unied Communications solutions bring together voice, messaging, video,

and desktop applications designed to enable companies to adapt quickly to market

changes, increase productivity, improve their competitive advantage, and deliver a

rich media experience across any workspace. By uniying your communications,

you can improve productivity and collaboration to gain a competitive edge.

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Standard phones orsmall business users,lobbies or break rooms

Advanced phonesthat run businessapplications

Attendant Console Small BusinessServer

Desktop control o phone with Click to Call,Answer, Transer and

Conerence

Easy management toolor Voice, Data, Wirelessand Security

Single cable or bothPC and phone

Connect rom anywhere: Home,Client, Airport, Cae, Hotel

Wireless Voice and Data

Unify Your Network. Unify Your Communications.

The Cisco Smart Business Communications System (SBCS) is designed to “uniy,” or bring

together, your phones and computers so you can deliver the ollowing capabilities to your

employees—wherever they are:

• Communications: integrated voice, data, and video

• Messaging: voicemail, email, instant messaging

• Basic call center capability

• Common user experience: desktop, phone, mobility• Audio conerencing and video calling

• Integration with business applications such as Microsot Oce, and third-party applications

• Presence: see others’ status and how to best reach them, via IP phone or a desktop client

When you deploy SBCS, your employees will have the same secure access to your network when

they are away rom the oce that they have at their desks. SBCS allows your employees to do

what they do best, even better.

The Benets of Voice and Data

on a Single Network

The Cisco Smart Business Communications

System combines voice and data on a

single network, building a oundation or

small businesses to improve operations and

productivity. SBCS supports all o this on the

same end to end network:

• call handling• voicemail

• automatedattendant

• wired andwireless phones

• integrated email

• ax

• video calling

• basic call centercapabilities

• network security• remote access

• switching

• wireless

• remote tele-worker support

• integratedbusinessproductivityapplications

Analog Fax and Phones Printer

Phone Company Public Internet

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“Work is no longer a place. Work is wherever you are.”

—Alan Sears, President, TBL Networks, Inc.

The Cisco Smart Business Communication System (SBCS)

enabled a small networking rm to look like a world-class

company and helped that company ulll its promise by

making its staf easy to reach—in the oce, at customer sites,

at home, or on the move. When customers or coworkers need

to reach someone, they can dial a single number that rings

a staf member’s oce phone, cell phone, and home oce

phone. Customers appreciate the simplicity, and the staf

appreciates the time saved.

“Video changed the way we work with suppliers.”

—Claire Evans, amaZulu, Inc.

When you’re working with suppliers halway around

the world, selecting materials can be a real challenge.

However, with Cisco Unied Video Advantage—part o a

complete SBCS solution—a phone call can become a

video conerence. Your people can use the online video

capabilities to compare samples, make decisions, andbegin product shipments in a raction o the time.

“My sta spent four hours a day making appointment-

reminder calls. Now the system places the calls.”

—Dr. Sunita Jayakar, medical practice owner

For medical practices, one o the most powerul Cisco

productivity tools is the automated appointment reminder

system. Cisco can also provide on-screen voicemail and

separate mailboxes or patients, doctors, pharmacies, and

insurance companies, increasing productivity by reducing

the time spent managing messages.

Peace of Mind from the Leader in Networking

and Communications. The Cisco Small Business

Support Service provides peace-o-mind

coverage at an afordable price and helps you

get the most value rom Cisco Small Business

products. The subscription-based service ofers

sotware upgrades and updates, extended accessto the Cisco Small Business Support Center, and

next-business-day hardware replacement.

Why Use Unied Communications?

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To learn more about how the Cisco

Smart Business Communications

System can help your business,

visit www.cisco.com/go/sbcsor

contact your local Cisco partner.

Oce Size 100 employees

Call History Placed, missed, and received calls

Click to Dial Microsoft Oce Applications, Cisco Smart CallConnector Toolbar

Attendant Console Cisco Smart CallConnector Operator

Presence On or o call user status, user dened status

Presence-based Call Handling Based on user dene status or location

Smart Business Communications System

– Included* Actual capacity may vary according to system conguration

Telephone Network Access

Internet Access

Network Connections

Switching Options Embedded in UC 500 or 8/24/48 port switch models (PoE optional)

Integrated or Optional - model dependentWireless (WiFi) Phone/Data

Ad-Hoc Conferencing

Conference Bridge

Conferencing

IP Phone Productivity Applications

Enabled with Cisco Smart CallConnectorsOptional Desktop Productivity Applications

Supported - requires video telephony USB cameraVideo Telephony

Remote Teleworker

Security

Integrated Messaging Outlook, Outlook Express, and Lotus NotesVoice Mail

Remote Mail Notications

Automated Attendant

Basic Call Center (B-ACD)

Secure Remote Access

Secure Branch Access

Secure Wireless (WiFi)

Intrusion Prevention System

Works with any mobile phoneSingle Number Reach

Live RecordRecord Conversation

VoiceView ExpressVisual Voice Mail

– Optional

Firewall Basic Included / Advanced Optional

©2012 Cisco and/or its aliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks o Cisco and/or its aliates in the U.S. and other countries.To view a list o Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property o t heir respective owners. The use o the wordpartner does not imply a partnership relationship between Cisco and any other company. (1110R) C02-700820-00 2/12

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