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T h e
C i s c
o
S m a r t B u s i n e s s C o m m
u n i c a t i o n s S y s t e m
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Connect Your Employees to
Suppliers and Customers, and
Your Business to the World.
Cisco SBCS delivers benets such as:
• Improved communication among
employees, customers and suppliers
• Access the network and information
from anywhere, anytime, any device
• Understand and respond to
customer needs more quickly
• Quick adaptation to market changes
• Increased productivity
• Lower communications expenses
• Lower operational and
maintenance costs
• A return on your technology
investment as your business
becomes more efcient
and competitive
• A highly secure rich-media
experience delivered across
any work space
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What is Unied Communications?
Cisco Unied Communications solutions bring together voice, messaging, video,
and desktop applications designed to enable companies to adapt quickly to market
changes, increase productivity, improve their competitive advantage, and deliver a
rich media experience across any workspace. By uniying your communications,
you can improve productivity and collaboration to gain a competitive edge.
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Standard phones orsmall business users,lobbies or break rooms
Advanced phonesthat run businessapplications
Attendant Console Small BusinessServer
Desktop control o phone with Click to Call,Answer, Transer and
Conerence
Easy management toolor Voice, Data, Wirelessand Security
Single cable or bothPC and phone
Connect rom anywhere: Home,Client, Airport, Cae, Hotel
Wireless Voice and Data
Unify Your Network. Unify Your Communications.
The Cisco Smart Business Communications System (SBCS) is designed to “uniy,” or bring
together, your phones and computers so you can deliver the ollowing capabilities to your
employees—wherever they are:
• Communications: integrated voice, data, and video
• Messaging: voicemail, email, instant messaging
• Basic call center capability
• Common user experience: desktop, phone, mobility• Audio conerencing and video calling
• Integration with business applications such as Microsot Oce, and third-party applications
• Presence: see others’ status and how to best reach them, via IP phone or a desktop client
When you deploy SBCS, your employees will have the same secure access to your network when
they are away rom the oce that they have at their desks. SBCS allows your employees to do
what they do best, even better.
The Benets of Voice and Data
on a Single Network
The Cisco Smart Business Communications
System combines voice and data on a
single network, building a oundation or
small businesses to improve operations and
productivity. SBCS supports all o this on the
same end to end network:
• call handling• voicemail
• automatedattendant
• wired andwireless phones
• integrated email
• ax
• video calling
• basic call centercapabilities
• network security• remote access
• switching
• wireless
• remote tele-worker support
• integratedbusinessproductivityapplications
Analog Fax and Phones Printer
Phone Company Public Internet
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“Work is no longer a place. Work is wherever you are.”
—Alan Sears, President, TBL Networks, Inc.
The Cisco Smart Business Communication System (SBCS)
enabled a small networking rm to look like a world-class
company and helped that company ulll its promise by
making its staf easy to reach—in the oce, at customer sites,
at home, or on the move. When customers or coworkers need
to reach someone, they can dial a single number that rings
a staf member’s oce phone, cell phone, and home oce
phone. Customers appreciate the simplicity, and the staf
appreciates the time saved.
“Video changed the way we work with suppliers.”
—Claire Evans, amaZulu, Inc.
When you’re working with suppliers halway around
the world, selecting materials can be a real challenge.
However, with Cisco Unied Video Advantage—part o a
complete SBCS solution—a phone call can become a
video conerence. Your people can use the online video
capabilities to compare samples, make decisions, andbegin product shipments in a raction o the time.
“My sta spent four hours a day making appointment-
reminder calls. Now the system places the calls.”
—Dr. Sunita Jayakar, medical practice owner
For medical practices, one o the most powerul Cisco
productivity tools is the automated appointment reminder
system. Cisco can also provide on-screen voicemail and
separate mailboxes or patients, doctors, pharmacies, and
insurance companies, increasing productivity by reducing
the time spent managing messages.
Peace of Mind from the Leader in Networking
and Communications. The Cisco Small Business
Support Service provides peace-o-mind
coverage at an afordable price and helps you
get the most value rom Cisco Small Business
products. The subscription-based service ofers
sotware upgrades and updates, extended accessto the Cisco Small Business Support Center, and
next-business-day hardware replacement.
Why Use Unied Communications?
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To learn more about how the Cisco
Smart Business Communications
System can help your business,
visit www.cisco.com/go/sbcsor
contact your local Cisco partner.
Oce Size 100 employees
Call History Placed, missed, and received calls
Click to Dial Microsoft Oce Applications, Cisco Smart CallConnector Toolbar
Attendant Console Cisco Smart CallConnector Operator
Presence On or o call user status, user dened status
Presence-based Call Handling Based on user dene status or location
Smart Business Communications System
– Included* Actual capacity may vary according to system conguration
Telephone Network Access
Internet Access
Network Connections
Switching Options Embedded in UC 500 or 8/24/48 port switch models (PoE optional)
Integrated or Optional - model dependentWireless (WiFi) Phone/Data
Ad-Hoc Conferencing
Conference Bridge
Conferencing
IP Phone Productivity Applications
Enabled with Cisco Smart CallConnectorsOptional Desktop Productivity Applications
Supported - requires video telephony USB cameraVideo Telephony
Remote Teleworker
Security
Integrated Messaging Outlook, Outlook Express, and Lotus NotesVoice Mail
Remote Mail Notications
Automated Attendant
Basic Call Center (B-ACD)
Secure Remote Access
Secure Branch Access
Secure Wireless (WiFi)
Intrusion Prevention System
Works with any mobile phoneSingle Number Reach
Live RecordRecord Conversation
VoiceView ExpressVisual Voice Mail
– Optional
Firewall Basic Included / Advanced Optional
©2012 Cisco and/or its aliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks o Cisco and/or its aliates in the U.S. and other countries.To view a list o Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property o t heir respective owners. The use o the wordpartner does not imply a partnership relationship between Cisco and any other company. (1110R) C02-700820-00 2/12