smarter commerce for insurance - 360 degree customer experience infographic
TRANSCRIPT
Smarter Commerce for Insurance – 360° Customer Experience
Sales & Service
83% of consumers are more likely to
do business with brands that allow them to control where, when and how they interact
53% of insurance non-leaders
use analytics to identify customer needs in real-time
41% of insurance
non-leaders use social media for customer
collaboration
360° Customer Experience delivers compelling policyholder experiences that improve loyalty, cross-sell and up-sell, and pro�table growth.
Seamless brand engagementDesign consistent marketing
experiences across all customer touch points
Real-time, Personal InteractionsCapitalize on new technologies to stimulate new relationships
2x - 5xincrease in resource ef�ciency
300% - 400%increase in pro�tability
>100%increase in customer retention
Customer insightUse advanced analytics for a deeper understanding of customers
Advocacy
Involvement
Interacting Engagement
Awareness
Usage
Transacting
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