Smarter Commerce for Insurance – 360° Customer Experience

Sales & Service

83% of consumers are more likely to

do business with brands that allow them to control where, when and how they interact

53% of insurance non-leaders

use analytics to identify customer needs in real-time

41% of insurance

non-leaders use social media for customer

collaboration

360° Customer Experience delivers compelling policyholder experiences that improve loyalty, cross-sell and up-sell, and pro�table growth.

Seamless brand engagementDesign consistent marketing

experiences across all customer touch points

Real-time, Personal InteractionsCapitalize on new technologies to stimulate new relationships

2x - 5xincrease in resource ef�ciency

300% - 400%increase in pro�tability

>100%increase in customer retention

Customer insightUse advanced analytics for a deeper understanding of customers

Advocacy

Involvement

Interacting Engagement

Awareness

Usage

Transacting

N

S

EW