smart governance – framework for e-governance in ulb's p.r.krishnamoorthy...

Smart Governance – Framework for e-Governance in ULB's

[email protected]

Associate Vice President, eGovernments Foundation

Agenda

2

About eGov

Framework

Product

Corporation of Chennai – Case Study

a Not-for-Profit Trust founded by Nandan Nilekani and Srikanth Nadhamuni in ‘03

An Integrated eMunicipal ERP - scalable & replicable cloud-based technology - developed in accordance with municipal standards & local needs

Enable ULBs improve revenues (assessment & collection of property taxes), manage works & expenses efficiently, and improve citizen service delivery

Exclusive focus on Municipalities; Implemented in 275+ Municipalities

Enable data-driven governance

Available in open source. Freely download from Github and implement.

© 2014 eGovernments Foundation

3

eGovernments FoundationTechnology & Analytics to improve Urban Governance

https://github.com/egovernments/eGov

Service Fulfillment Engine

CitizenServices Taxes Vendor

ManagementProcurement of Goods & Services

Taxes & Licenses

BI &

An

alyti

cs

Das

hboa

rd

Empl

oyee

Self

Serv

ice

Adm

inis

trat

ion

Fund

s &

G

rant

sRe

gula

tory

Info

rmati

on

ContentManagement

Workflow, Business Rules

Multi Channel Access Security

Dis

pute

Re

solu

tionInformation

Sharing

GIS

Empl

oyee

s

Citizens Businesses & Service Providers

Governm

ent Agencies

Infrastructure

G2E

G2C G2B

G2G

Framework of eGov ERP


5

Financial AcctgBudgetingAccounting

Payables/ReceivablesBank Reconciliation

Accrual Vouchers

SalaryBills

LeaveRecord

Asset CapitalizationAsset RevaluationAsset Depreciation

CapitalizationImprovement

ContractorBills

Period-end Stock ValuationIssue/Receipt

Vouchers

Asset Purchase

Supplier bills

Dashboard

Requisition/Response

Receipt Management

Revenues

Payment Gateway

Challan Collections

Miscellaneous Collections

Bill Details

Pensioner/ NomineeDetails

Pension Bills

3rd Party eProcurement

Platform

Contractor Advance

Repair of Assets

Requisition for repairs

GIS Platform

WorkflowRole Based Access Control Security/Authentication

Municipal eGovernance Integrated Application Architecture

Assets

Employee Information

System

Legal Case Management

SystemFile ManagementWorkshop

Payroll Fixed AssetsPublic Works Management

Purchasing/Inventory

Management

Pension

Birth/Death Registration

Public Grievance and Redressal

Legend Administrative Efficiency

Expenditure Platform ReceiptsCitizen

Services

External Systems

Property Tax

Trade License

Advertisement Tax

Property ID

Property ID

Vehicle Management

Land & Estate

Building Plan Approval

Property ID

Water Charges

eGov SmartCity ERP SuiteIntegrated systems for Urban Local Bodies

SmartCity*Dashboard SmartCity*Mobility

Implemented in 275+ Cities

Module Usage Impact

Birth & Death • Over 41 Lakh

births/deaths registered • 47 lakh certificates

issued

• 1000+ man years saved for Citizen• 406 man years saved for Govt.

officials• Wait time to get certificate reduced

from 4-5 days to less than1 day

Grievance

Redressal

• Over 22 lakh complaints

registered• Over 90% of complaints

redressed

• Over 358 man years saved for Public• Over 2000 man years saved for

Govt.• Over 80% of the complaints

redressed with in a week• Improved analysis – Proactive action

Property Tax • Tracking over 44 lakh

properties. • Collected over 3,800

crore in property taxes• Largest GIS urban

cadastral database of

over 28 lakh properties

• Increased revenues for ULB’s from

25% to 800%• Mahadevpura witnessed an increase

in revenue of over 800%• Over 40% unassessed properties

brought into tax net• Transparency, Citizen’s convenience

9

Direct Beneficiaries of ~ 1.25 crores


Module Usage Impact

Public Works

Management

• 31,700 work orders

amounting to 4,800 crore• Over 16,000 payments

amounting to 1,600 crore

• Efficiency gains equivalent to 10% of

engineers • Improved decision making as the entire

data is available for analysis• Improved utilization of Municipal

expenses

Employee

Information

Payroll &

Pension

• Managing over 34,000

employees• Over 25,000 pensioners• Payroll of over 8000

employees

• Improvement in Tracking of Municipal

cadre• Automatic rules for Workflows for file

movement • 80% efficiency gains in Payroll and

pension disbursals

Financial

Accounting

• Over 69 lakh financial

vouchers passed in the

system • More than 5 lakh

payments amounting to

27,406 crore

• More than 180 ULB’s in Karnataka

have published their balance sheets

from the system• Real time Finances in New Delhi and

Corporation of Chennai• Over 2000+ man years saved of

Municipal Employees• Improved Decision making

10

Direct Beneficiaries of ~ 1.25 crores

eGov’s Focus• Increase adoption of data-driven governance in ULBs –

Partner with Govt. Agencies, Academicia, NGO’s and System Integrators

• Enable integrated planning & management - OpenData & Self-Service

• Enable an eco-system of problem-solvers to build innovative solutions

• Product: OpenSource, publish Standards & APIs

11

OpenSourceDashboard & Analytics UX / UI

Mobile everything


Unique Value Proposition

Robust & integrated suite of products for Municipal Governance

• Built ground up focusing on the needs of a municipality

• Governance Standards: data, process and reporting standards

• Domain Expertise: Government rules & workflows considered in architecture

• Enables data-based decisions - Integrated data model & single version of truth

• Mobility, Analytics, and Cloud capabilities

• Low Cost of Ownership – Available in Open Source

• Rapid implementation due to Product Standardization & Modular Design© 2014 eGovernments Foundation 1

2

product

13


© 2014 eGovernments Foundation 14

Property Tax

• Assessment of all 11 Lakh properties in the City• Property Tax based on Annual Rent / Capital Value / Unit Area• Collection Notices and integrated to payment gateway• Supports various payment methods: Online, Cash, Office,

Kiosks• Ability to track Defaulters and take appropriate action

Professional / Company / Estate Tax

• Assessment of all business/trade in the City• City-owned properties that are rented/leased• Tax Assessment and Notices• Rich MIS and Dashboard to drive city collection strategy and

operational best practices

15


• Digitization of Building Plan Approval process• Upload of Plan documents and workflow to review and approve• Integrated with Auto-DCR for compliance to Development

Control Rules• Significant efficiency improvement for Staff and predictable

outcomes for citizens with contactless service delivery

Works Management

• Ability to map all the works in the city with GIS• Integrated with Financial Accounting, and Assets Management

to track expenditure, asset-value and depreciation• Ability to track quality, re-work of assets and tie to contractor

performance evaluation and payments


16

Financial Accounting

Double-entry accrual fund-based accounting systems Online, Ability to classify capital/non-capital expenditures and receiptsAccounting: Supports Cash, Bank, Journal and Contra transactionsFixed Asset Management / Decentralized budgetary planning, budgetary controlsStandard MIS and statutory reports, Bank Reconciliation

Public Grievance Redressal

• Integrated platform (SMS / Internet / Help Desk) to LISTEN to Citizens’ concerns and issues

• Workflow for a route complaint to respective engineers• Escalation to ensure Service Levels• Satisfaction Survey for all complaints• Rich MIS / Dashboard to review performance and identify trends

and plan preventive measures


Case Study – Corporation of Chennai

17

FACTS ABOUT CHENNAI

• Annual Budget of more than 2,000 Crores₹

• Maintain 40,000+ roads; Storm water drain length of 962 Km.

• Street lights 2,13,045 and using 19 megawatts per day

• Collection of Property Tax from 1.2 Million properties

• Maintaining 260 parks & 113 community halls

• Leased out 153 shopping complexes with 5500 shops

• Handling 5,200 MT of solid waste per day

• Fleet with 1,000+ conservancy vehicles

• Strength of 23,000+ staff


ACHIEVEMENTS

1992 2007 2008 2009 2010 20122011 2013 2014

Offline Financial Vouchers with Chart of Account Coding

Detailed System Study for Integrated ERP

Work Order Issued to eGov for Integrated ERP13 Modules at a cost of Rs.1.82 Crores

Public Grievance Redressal Module

Works Management SystemEstimates and Billing

Financial Accounting & BudgetingOnline real-time NMAM complaint accounting


Pension Management

Mobile-powered Engineer’s Diary

2015

Payroll Processing

Automation of Street Lights Bill Payment

Legal Cases Management

Property Tax Assessments

Online Birth & Death Registration

2004


SOLUTIONS FOR CHENNAI

Revenue ExpenditureCitizen

ConvenienceAdmin

Efficiency

Municipal Accounting

Financials

CollectionsProperty Tax

Trade LicenseLand & Estate

Professional TaxCompany Tax

Works Management

PensionPayrollAssets

Engineer’s DiaryFleet

ManagementLegal Case

Management

Road Cut Management

Public GrievanceCitizen PortalBuilding Plan

Approval


LEVERAGING TECHNOLOGY

• Centralized Open Source Web based Application

• Unified Citizen Web Portal for Services

• Enabling all modes for Collections - ATM, real-time Interface with Banks, Online,

Handhelds, Manual Counters, IVRS and Credit/Debit

• Online Service Request with SMS/Email alerts on every status update

• Mobile based applications with GIS Integration – Bin Tracking, Complaints Registration

• Mobile based Engineer’s Diary with MBook facility

• GPRS/GPS Tracking


IMPLEMENTATION SUCCESS STORIES

• Customization of ERP for the Greater Chennai Merger of 42 local bodies with CoC has

been completed in a record time of 45 days

• Contractor Payment Process through RTGS

• Budget Control and Validation for all the Expenditure

• Weekly Review of 1500 Crore Capital Work through online reports

• End-to-End Online Building Plan Approval

• Centralized Financial Concurrence - consolidation of payments against each Bank

• Instant Trial Balance and Real-time Journalization


IMPACT & TYPICAL BENEFITS

Module Usage Impact

Public Works Management

● 31,700 work orders amounting to ₹4,800 crore

● Over 16,000 payments amounting to ₹1,600 crore

● Efficiency gains of 800 man years● Improved decision making as the entire data is

available for analysis● Improved utilization of Municipal expenses

Financial Accounting

● Over ₹27 lakh financial vouchers passed in the system

● More than ₹3.25 lakh payments amounting to ₹7,341 crore

● Real time accounting● Centralized Financial Concurrence for 100% of the

payments with auto consolidation First of its kind in the country.

● Accounts of FY 2010-11 & 2011-12 closed in 6 months

Grievance Redressal

● Over 1.5 lakh complaints registered

● Over 80% of complaints redressed

● Over 25 man years saved for Public● Over 500 man years saved for Govt.● Improved analysis – Proactive action

Property Tax● Tracking over 11.5 lakh

properties. ● Collected over ₹1,000 crores

● Payment through payment gateway, banks, handhelds and ATM’s

● Online assessment

Building Plan Approval● Over 11,000 building plans

created ● Over 8000 plans approved

● Contactless service delivery with sms/alerts at each step of the process

CHENNAI’S E-GOVERNANCE EXPERIENCE

Detailed Project Report

Structured Architecture

Financial Accounting as

Core Module

NMAM Standard Coding of

Chart of Accounts

Phased Approach - Citizen

Impact Modules in 1st Phase

• Funding Source -

JNNURM Project

Fund

• Using the State

Data Center for

DC Infrastructure

Planning Investments

• Dedicated Internal

IT Team

• ELCOT as the IT

Project Consultant

• eGov as the

Implementation

Partner

• Buy-In of

Stakeholders for the

Requirements

• Participative

Process Re-

engineering

• Training with In-

house Dedicated

Training Facility

TeamChange

Management


ROADMAP TO SMART CITY

• GIS Mapping of Assets

• Open Data Portal

• City Wide Platform (Integrating Fire/ Police/ Water/

Sewerage/ Transportation/ Emergency Response)

• Single-Integrated Dashboard to manage Natural Calamities

• Participative Governance

• Works Management to Asset Management


OTHER MAJOR INITIATIVES

● Well-designed & traffic friendly roads with architect & traffic engineer

● Ecologically Sustainable Garbage Management with citizen participation

● Proactive actions with integrated disease tracking

● Integrated urban transport

● Smart streetlights - internet-enabled with camera and in-built diagnostics

● Green City

– Parks / Tree Management

– Solar/LED Street Light

– Waste to Energy


OTHER eGov INITIATIVES

● Integration of Property Tax System with Building Plan Module

● Integration of Registration Department for Vacant Land Tax Assessment

● Integration of Tax Modules with other Sister Concern like Commercial Tax, Central Excise, EPF,

TNEB and Registrar of Companies -Planning for Auto Registration for Professional Tax based

on his registration made at Commercial Tax and Registrar of Companies. This will reduce the

time cycle for new business ventures.

● Approaching Postal Department help for collecting BPL Property Tax

● Talks with Banks for Professional Tax/ Company Tax Drive from their existing Customer Base

● Proposed to increase the Foot Print of Tax Payers for other Government Services in e-Seva

and Vice-versa.


PROPERTY TAX PERFORMANCE

ZONE & WARD: PROPERTY TAX PERFORMANCE

Public Grievance Redressal

Thank you

smart governance – framework for e-governance in ulb's p.r.krishnamoorthy...

Documents