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Integrated Software and Advisory for Real Estate, Facility & Workplace Management www.MCSsolutions.com 1 Smart Buildings: From hype to value MCS AND ZOODIKERS -F ACILITIES SHOW, JUNE 22

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Page 1: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

1

Smart Buildings:

From hype to value

MCS AND ZOODIKERS - FACILITIES SHOW, JUNE 22

Page 2: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

2

Katie King

Managing Director Zoodikers

Co-Founder AIinFM

25 years at top level in marketing, PR & social: ISS,

PHS Group etc

TEDx speaker - Chairperson of PRCA’s South

East/E. Anglia Group

Frequent speaker for BBC (social media) and high

profile industry events

Introductions

Steven Lambert

COO MCS

CAFM and Smart Building technology provider

across Real Estate, Workplace and FM

Frequent speaker on Real Estate and FM :

European FM conference

MIPIM, France

Inserv FM, Germany

Page 3: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

3

Adapting to a changing world

| Social Media Legals

Page 4: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

4

Page 5: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

5

Page 6: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

6

AI in the FM industry

#AIinFM

| Social Media Legals

Page 7: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

7

The drones are coming

Page 8: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

8

Front of

house

actroids

Page 9: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

9

Floor cleaners

Page 10: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

10

Catering

Page 11: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

11

Cleaning and

waste disposal

Page 12: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

12

The impact

Employment/unemployment – large-scale lay-offs in manufacturing from more

advanced automation and robots.

Health, safety and security – increased protection from harm for workers,

pedestrians and vehicle drivers.

Healthcare – more and more routine surgical procedures performed by robots,

reducing waiting lists.

Education – reduced need for university teachers and administrators.

Transportation – more driverless cars, trucks, buses and trains.

Page 13: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

13

How can you

respond today?

| Social Media Legals

Page 14: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

14

REAL ESTATE

Property management; Lease contract administration;

Cost allocation

WORKPLACE

Smart working; Activity-based space allocation;

Activity measurement; Projects

ENERGY MAINTENANCE

Maintenance planning and operations;

Inspections and condition assessment

MEETINGS & RESERVATIONS

Reservations made easy; Meeting room services;

Reception and visitor handling

BUSINESS INTELLIGENCE & ANALYTICS SMART BUILDINGS

Sensors; Internet of Things

FACILITY MANAGEMENT

Helpdesk and work orders; Quality monitoring;

FM operations; IFM and sourcing

Building performance reporting; KPI tracking; Big data analytics

Sustainability;

Metering to benchmark and optimize building energy

performance; Waste reduction

myMCS software solutions

Page 15: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

15

REAL ESTATE

Property management; Lease contract administration;

Cost allocation

WORKPLACE

Smart working; Activity-based space allocation;

Activity measurement; Projects

ENERGY MAINTENANCE

Maintenance planning and operations;

Inspections and condition assessment

MEETINGS & RESERVATIONS

Reservations made easy; Meeting room services;

Reception and visitor handling

BUSINESS INTELLIGENCE & ANALYTICS SMART BUILDINGS

Sensors; Internet of Things

FACILITY MANAGEMENT

Helpdesk and work orders; Quality monitoring;

FM operations; IFM and sourcing

Building performance reporting; KPI tracking; Big data analytics

Sustainability;

Metering to benchmark and optimize building energy

performance; Waste reduction

myMCS Smart Buildings

Page 16: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

16

Some references

Page 17: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

17

New and afforable technologies for Smart Buildings

• Affordable

• Easy to deploy

• Low implementation cost

Wireless sensors

• Accurate

• Multi-purpose

• Easy to set up

Indoor positioning

• Descriptive – Predictive – Prescriptive

• Machine learning

• Connecting to existing data

Big Data Analytics

Revolution in FM

Page 18: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

Examples of sensor types

CO2

Temperature

Humidity

Electricity

Consumption

Smoke

Presence

Occupancy

Parking

Door counter

Traffic flow*

Positioning**

Mostly based on LoRa wireless

* Camera powered by ethernet

** Beacons w. tags or smartphones

Page 19: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

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Start with the end in mind : Top scenarios

Refill the coffee/water points when empty

Replenish paper in the printer pro-actively

Choose a flex desk based on real-time availability

Track meeting room occupancy in real time

Triggers are sent to mobile devices

Clean the toilets based on actual usage

Collect elevator data to get insight on usage

Page 20: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

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Smart Building

Sensor Network

TEMPERATURE

CO2

HUMIDITY

SMOKE

ENERGY METERING

ELECTRICITY

GAS

WATER

WASTE

USER SATISFACTION

FEEDBACK POLLING

OCCUPANCY

PRESENCE / OCCUPANCY

TRAFFIC FLOW

DOOR COUNTER

PARKING

POSITIONING

POSITIONING

USER OUTPUT

IMPROVEMENT INITIATIVES

END USER APPS

KIOSKS

WELL-BEING

Page 21: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

21

Page 22: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

22

Case 1 :

Cleaning

BASED ON OCCUPANCY AND TRAFFIC

Page 23: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

23

Transforming the most labor intensive FM service :

INPUT : Cleaning hours

OUTPUT : Follow the fixed program with expected quality

OUTCOME : Satisfied end user

Case 1 : Cleaning

Page 24: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

24

Direct the daily

cleaning capacity

where needed

Traffic camera

Occupancy

Mobile app

Case 1 : Cleaning

Ad hoc requests

from users

Clean-me-now button

Detect poor quality

from user feedback

User polling

Trigger intervention

based on

usage frequency

Door counters

Page 25: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

Case 1 : Trigger cleaning based on floor and room occupancy

Page 26: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

26

Assign cleaning tasks through mobile devices using sensor data

Case 1 : Trigger cleaning based on floor and room occupancy

Page 27: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

27

Benefits

Case 1 : Trigger cleaning based on floor and room occupancy

• See impact where most needed

• See responsiveness to specific demands

Users

• Feel connected to the business

• Less repetitive

Cleaning personnel

• More value for cleaning budgetFacility

Manager

Page 28: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

28

Case 2 :

Workplace reservations

OCCUPANCY DRIVEN

Page 29: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

29

Meeting rooms and workplaces

Real time occupancy

Integrated with reservations

Touchscreen interaction

Case 2: Reservation Kiosk

Page 30: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

Case 2: Reservation Kiosk

Page 31: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

Case 2: Reservation Kiosk

Page 32: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

32

Benefits

Case 2 : Workplace occupancy analysis

• Avoid walking to find room

• Activity based working –find the room that fits

Users

• Optimize occupancy

• Avoid booked rooms that remain empty

Workplace Manager

Page 33: Smart Buildings: From hype to value - IFSEC Global · Steven Lambert COO MCS CAFM and Smart Building technology provider across Real Estate, Workplace and FM Frequent speaker on Real

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

33

Smart Buildings:

From hype to value

FACILITIES SHOW, JUNE 22

www.MCSsolutions.com