smart account manager for south africa
DESCRIPTION
Only 53% of sales reps are effective at maximizing revenue from key accounts. And those reps are 41% more likely to achieve quota. TAS Smart Account Manager helps you maximize revenue from key accounts and makes account planning a core part of your company's DNA.TRANSCRIPT
Research for Insight
Maximize Revenue in Key Accounts
Integrate for Velocity
Focus for Impact “Account Planning is the New Marketing”
Donal Daly, CEO The TAS Group
Your Account is a Marketplace
Your Account is a Marketplace
Create, develop, pursue, and win business that delivers mutual value
for you and your customer
Cost to retain existing and acquire new customers2
6 Times More Costly to Acquire
100% 200% 300% 400% 500% 600%
1$
6$
Account Planning helps Growth & Retention
Source: (1) Marketing Metrics, (2) Bain & Company
50%
0%Existing
CustomerNew
Customer
75%
25%5% - 20%
60% - 70%Likelihood of winning business in existing and new customers1
maximize revenue from key accounts53%gain access to key players 54%
uncover customer business problems61%
+ 41%
+ 30%
+ 28%
Some facts about Account Planning ...
Sales Reps who say they can … Increase quota attainment by …
Source: Dealmaker Index Global Sales Benchmark Study
The Customer Lifecycle
Source: Account Planning in Salesforce, Daly 2013
1. Prospect
2. Customer
3. Loyal Customer
4. ______________
The Customer Lifecycle
Source: Account Planning in Salesforce, Daly 2013
1. Prospect
2. Customer
3. Loyal Customer
4. Former Customer
How much does Price act as a driver of customer defection?4
Customer’s View
Vendor’s View
0% 25% 50%
25%
48%
Account Planning helps Growth & Retention
Source: (1) Marketing Metrics, (2) Bain & Company, (3) US SBA, US CC, (4) Rightnow Technologies
50%
0%CustomerService
Product
75%
68%25%
14%
Drivers of customer defection3
25%
Price
Imrana Ghani, Sales Operations Manager90% of sales managers do deal reviews in TAS.
Account Planning Matters
• Single view of customer
• Deeper understanding of customer’s business
• 25% greater average deal size
• 58% increase in win rate
Your Account is a Marketplace
To each of the Business Units in the account
Map penetration for each of your
solutions
To identify ‘White Space’
Patricia Elizondo, Senior Vice President
All the team players that collaborate on an account at Xerox ... have a common methodology to talk in the language of our customer.
When Large Companies Combine
• Common methodology
• Account collaboration
• Increase in trust
• 400% increase in pipeline
• $5 billion in potential contracts
3 Things to Consider
Research for Insight
Integrate for Velocity
Focus for Impact
Research for Insight
The impact on a customer of a bad buying decision …
is greater than the impact on a sales person of a lost sale
Impact on a Customer
fn (Business Problems, Business People)
Research for Insight
54%61%
Research for Insight
Impact on a Customer
fn (Business Problems, Business People)
What do you need to research / record?
Plan Goal, Overview, History, Resources, CSFs …
Business, BUs + SUs, Financials, Ind. Trends, Tech / Reg Landscape …
Customer’s View, Exec Credibility, Cultural Fit, Customer Sat …
Customer’s KPIs, Value Prop, Strategic Initiatives, Solution Vision …
Customer SWOT, Our SWOT (inc Competitive Landscape)
Research for Insight
Integrate for Velocity
Customer
Account Team + Execs
Salesforce.com
Sales Ecosystem
Integrate for Velocity
Focus for Impact
Importance to Customer
Imp
ort
ance
to
Us
Future PotentialCurrent Opportunities
Previous Business
Revenue Contribution Profit Contribution
Current Importance Future Importance …
Mutual Value
Segment the Account to prioritize the right Business Units
Segment the Account to prioritize the right Business Units
Focus for Impact
Focus for Impact
Value to Customer
Val
ue
to U
s
Short term revenueFuture Revenue
ProfitabilityDegree of RiskStrategic Value
Revenue GrowthCost SavingsProject Risk
Customer Satisfaction
Mutual Value
Select the right opportunities
Focus for Impact
About Trust
Nothing Else Matters1
About Trust
Trust Determines Your Role in the Process
Measure
Results
Implement
Negotiate and
Sign Contracts
Prove the
Concept
Evaluate
Products
Initiate a
Project
Establish
Initiatives
Assess the Drivers
Trusted Advisor
Problem Solver
Credible Source
Vendor
12 Elements of Great Account Planning
Action OrientedRegular CadenceSocial and Collaborative
Measurable
Customer Focused
IntegratedResearch Based Targeted
Aligned toBusiness Strategy
Map People and Influence
Trust White Space
Account Planning in Salesforce
The Account Planning reference guide for companies who use Salesforce.com
“Companies around the globe are transforming the way they connect with customers. Account Planning in Salesforce contains valuable advice on how to use Account Planning methodology in Salesforce to accelerate revenue growth.”
Ron Huddleston, SVP Salesforce.com
Maximize revenue from key accounts. Map solutions to customer’s business drivers, discover white space, grow wallet share and manage actions. Make account planning part of your DNA.
Introducing ...
Cover all business units in the account
Map penetration for each of your
solutions
Identify White Space
Identify the most important plan units – important to us and to
the customer
Map each of the customer’s
business units
Configurable scoring system determines
the plan units for you to focus on
Map the buyer’s Goals, Business Drivers,
Initiatives, and Critical Success Factors.
Attach business drivers to individuals
Read / write reporting lines from
Salesforce
Drag & Drop to change
reporting lines
Color shows friend or
enemy, weak or strong
Detailed attributes describes each
person
Smart coaching advises on risks and
vulnerabilities
Prioritize and focus on the highest value
opportunities
Prioritize and focus on the highest value
objectives and actions
Make sure the plan is complete
Collaborate with the team on Chatter
Use the Scorecard to make sure you are on track to hit your goals
Integrate your opportunities
With your opportunities in
Salesforce
Pull multiple plans together to get a full
picture of your market