smac (social, mobile, analytic and cloud) inflection: technology's long promise made real

The SMAC Inflection: Technology’s Long Promise Made RealJay Jakosky

Data Scienceand Engineering

The Bardess Group

Sunday, July 14, 13

What this is?

A guide to an inflection point.

SMAC adoption inside the business.

The whole is more than the sum of its parts.

Transformation through data.

Sunday, July 14, 13

In one word... Agility

Fluid social communication. Take immediate action.

Powerful mobile devices. Always connected.

Business insight & exploration. Automated intelligence.

Reliable global infrastructure, available instantly.

Rapid PoC. Rapid time-to-value. Rapid failure.

Sunday, July 14, 13

Social, Mobile, Analytics and Cloud

ConvergenceSocial + Mobile + Analytics + Cloud

What’s Possible Now?

How Do You Achieve It?

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Revlon

“We’re using technology as a competitive weapon.”

Make systems work for people, not the other way around.

Simplicity = Speed =Competitive advantage.

“We’ve taken infrastructure out of the way of the business.”

99.9999% “We just don’t go down anymore.”

$70 million costs avoided.

Total Disaster Recovery

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Columbia Sportswear

“We don’t have to tell the business ‘No’ anymore.”

“Able to grow and scale.”

“Global reach and global scale.”

“IT doesn’t have to explain the limits of our architecture.”

“Changed our staff from doing physical infrastructure to doing value-add work.”

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Social / Mobile / Analytics / Cloud

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The strongest value of Social in business is dealing with exceptions -- unplanned events.

Deloitte: 60% of company time is spent on exceptions.

Deloitte: Social for business reveals “patterns of activity and interactions that you never knew were occurring.”

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Approve!

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Agility

Faster time to resolution.

Simple search to discover past resolutions.

No new processes.

Works anywhere, anytime.

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Mobile UbiquityA preview of what’s to comein the Internet of Things

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Agility

Cameras, sensors and microphones - with you 24/7.

Extensible with lasers and more sensors.

Small, cheap devices embedded in anything.

Super-easy or automatic data acquisition.

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Agility

Work with any volume of data.

Insights-as-a-service.

No math degrees required.

Pay-as-you-go pricing.

Targeting specific problems and industries.

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Everywhere / Services / Scalable

Cloud is...

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Cloud is... Everywhere / Services / Scalable

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Cloud is...

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Cloud is...

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Think CloudItty-bitty margins.

Welcome failure.

Composable architecture.

Hardware as fluid as software.


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Agility

Effortless datacenter administration.

Scale up. Scale down.

Move resources around the world.

Develop entire apps without backend investments.

Connect services and APIs for deep, exciting features.

Build it quickly. Prove it. Keep it or kill it.

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Continuous Improvement: Management & Governance

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Continuous Improvement: Management and Governance

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Continuous Improvement: Emergent Data Quality

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Flag Watch Approve


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Flag Watch Approve


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Responsible for Maintaining It

Empowered to Change It

Impacted by Its Failures

Who is?


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Responsible for Maintaining It

Empowered to Change It

Impacted by Its Failures

We are...


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Lean

Continuous Improvement

Root CauseAnalysis

Pull

PokayokeAgile

DevOps

Gamification

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Follow the flow of information.

Reduce waste, wait and wondering.

Use technology to rapidly iterate new ideas.

Get entire org chart involved in identifying improvements. “If you do it every day, you are the expert.”

Keep the conversation alive.

Continuously improve.

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LeanEliminate Waste, Wait and Wondering

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Lean: Eliminate Waste, Wait and Wondering

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?


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5SSort, Straighten, Shine, Standardize, Sustain

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5S: Sort, Straighten, Shine, Standardize, Sustain

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DevOps: Agility2

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DevOps: Agility2

Rapid and tight combinations of business needs, software development, and IT integration.

Continuous development. Continuous feedback.

Idea->Build->Problem->Change->Feedback->Adapt->

Leverage the cloud: global, scalable.

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Gamification

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GamificationFast Feedback

Transparency

Goals

Competition

Collaboration

Community

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Mistake Proofing(Pokayoke)

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Mistake Proofing

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Root Cause Analysis

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Analytics

Root Cause Analysis

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Cloud

Root Cause Analysis

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Root Cause Analysis

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Analytics

Root Cause Analysis

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Sunday, July 14, 13

In one word... Agility

Fluid social communication. Take immediate action.

Powerful mobile devices. Always connected.

Business insight & exploration. Automated intelligence.

Reliable global infrastructure, available instantly.

Rapid PoC. Rapid time-to-value. Rapid failure.

Sunday, July 14, 13

The SMAC Inflection: Technology’s Long Promise Made RealJay Jakosky

Data Scienceand Engineering

The Bardess Group

Sunday, July 14, 13