slow is the new down - global ecommerce
TRANSCRIPT
Global Expansion:
Slow is the new Down Time
RBTE 2015
Mark Lewis
Senior Account Representative, EMEA
@MrMarkLewis
Dyn:
Internet Performance
Internet Performance =
Monitor
ControlOptimize
Analyze
Dyn: Internet Performance
#1MANAGED DNS PROVIDER TO INTERNET RETAILER 500
5
Bricks & Clicks
Online stores
Coupon/deal sites
The Internet is creating
unprecedented opportunity!
The numbers tell the story.
$1.5tnONLINE RETAIL MARKET REVENUE IN 2014
The numbers tell the story.
£100bnUK ONLINE SALES IN 2014
GROWING AT 14% EACH YEAR
The numbers tell the story.
£21.6bnUK CHRISTMAS SHOPPING PERIOD ONLINE SALES
The numbers tell the story.
40%OF GLOBAL INTERNET USERS
ARE NOW BASED IN ASIA PACIFIC
Source – comSCORE
The numbers tell the story.
CHINESE CONSUMERSSHOP ONLINE
8.4TIMES EACH MONTH
U.S. CONSUMERSSHOP ONLINE
5.2TIMES EACH MONTH
The numbers tell the story.
67%HAVE SHOPPED ONLINE WITH RETAILERS LOCATED IN
OTHER COUNTRIES IN THE LAST YEAR
The numbers tell the story.
72%RATED THE EXPERIENCE AS NO BETTER THAN ‘OK’
The numbers tell the story.
85%WOULD CONSIDER BUYING ONLINE MORE OFTEN FROM A
RETAILER BASED IN ANOTHER COUNTRY IF IT WERE
FASTER AND EASIER
This also presents
challenges…
The numbers tell the story.
40%OF ONLINE SHOPPERS WILL BOUNCE IF THEY HAVE TO
WAIT 3 SECONDS OR MORE FOR A PAGE TO LOAD
Source – eMarketer
HOW DOES PERFORMANCE IMPACT YOUR BUSINESS?
ONE SECOND DELAY =
7%
11%
16%
REDUCTION IN ONLINE
CUSTOMER CONVERSION
FEWER PAGE VIEWS
DECREASE IN CUSTOMER
SATISFACTION
Source: Aberdeen Group
HOW DOES PERFORMANCE IMPACT YOUR BUSINESS?
YAHOO FOUND THAT AN ADDITIONAL
ONE-SECOND SERVER DELAY RESULTED IN A
2.8% REVENUE DECREASE(AND NEARLY A 2 SECOND INCREASE IN TIME TO CLICK)
Source: GARTNER
20
What is your approach to
reach that opportunity?
Best Practice
Content Close to
Customer
Worldwide spending on cloud services and
infrastructure will grow by 25% in 2014, reaching $100B*
*Source — IDC
And the smartest ones
are investing in multiple.
Multi-cloud is a clear strategy
for the majority of enterprises
• More than two-thirds will use
2 or more cloud service providers
• Willingness to work with smaller
providers indicates greater leaning
towards multi-cloud
Multi-cloud is the majority approach
65%
67%
Our organization is willingto do business with small
and very small Cloudservices firms if we feel
that they have aninnovative offering
We expect that we willhave to have 2 or moremajor Cloud providers
(Infrastructure, Platformand Applications) to meet
our needs
On a scale of 1-5, please indicate the extent to
which you agree with the following statements
about your firms’ use of external Cloud vendors
N=1000 / Source: IDC 2013 CloudTrack Survey
Which services, where and how do you
optimize them when the Internet is
an ever-changing puzzle?
But…
Internet Performance =
The Intelligence: Monitor + Analyze Internet Performance
The Intelligence: Monitor + Analyze Internet Performance
The Action:
Control + Optimize Internet Performance
Control Optimize
Cloud Services Stack
DNS CDN
SERVERS
Managed DNS Provider with an Anycast Network
Managed DNS Provider with an Anycast Network
Managed DNS: Geo Load Balancing (Traffic Director)
• Reduces Latency through fast response times
• Improves site uptime through high availability
• Helps you route customers to the closest endpoint for improved experience
• Size and scale to deal with Traffic spikes
• Pay as you grow
Anycast DNS
Content Delivery Networks
Content Delivery Networks
CDN = PERFORMANCE
PERFORMANCE = £
DYN + CDN = ££££
Content Delivery Networks
“We’re not the CDN,
we make the CDN better”
Content Delivery Networks
#justone?
Cloud Servers
Cloud Servers: Questions
• Which region?
• Which Provider?
• What’s performance like?
• What’s their uptime?
• How quickly can they scale for you?
Preventing Downtime
The numbers tell the story.
85%OF THE INTERNET RETAILER 500 HAD AN OUTAGE LAST
YEAR
Source – eMarketer
Implications of Failure
• Average availability in 2014 = 99.72%
.28% = 1,472 minutes of outage (total of 24.5 hours/year)
• Median annual revenue for the IR500 = $80 million
• Lost revenue due to outages: $223,000+
Internet Retailer 500
Build in Resilience at every level:
DNS
CDN
Data Centre
Server
So…
Traffic:
Good Problem/Bad Problem
Traffic Profiles
• Think Black Friday, Cyber Monday, China Singles day…
• The bigger you are, the bigger the problem
• Prepare well in advance
• Work with providers who have scale
• Technical and contractual flexibility
Good Problem
• Think DDOS…
• Money, Politics or Religion
• Have a plan
• Deal with problem at the edge i.e. as far away from your Data center as possible
• What DDOS mitigation technology and experience do your cloud providers have?
Bad Problem
China:
The Wild, Wild East
CHINA
72% of multinational companies reported that
slow or unstable Internet access has impeded
their ability to effectively do business in
China.
CHINA NETWORK
CHINA
• Same rules – Content Close to Customer
• Serve everything from the far side
• DNS, CDN, Cloud Servers
Avoiding the Firewall
Conclusion
55
Pg. 56
Talk with me.
Stand #168
Mark Lewis
@MrMarkLewis