1. ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution

2. Agenda 3. About ZOHO Corp. (formerly AdventNet Inc.) 4. Introduction to ZOHO Corp. - ManageEngine ManageEngine Enterprise IT MgmtSoftware used by over 32,000 customers including 3 out of every 5 Fortune 500 companies 5. Introduction to Zoho Zoho The most comprehensive suite of online applications delivered as a service (SaaS) 6. Business Service Management Traditional BSM Approach 7. What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work. 8. BSM vs. BSM LiteManageEngine IT360 is a BSM Lite solution BSM BSM Lite Suited for very large organizations Suited for Mid-market Existing investments in Big 4No significant investments in Big4 Mega investments in Big 4 BSM solutions AffordableComplex Products, acquired portfolio Single product with depth of Point Products Complex integrations (# of interfaces & integration engines) Integrated for Value- Out of the box 9. ManageEngine IT360 Key Components 10. ManageEngine IT360 : For Networks 11. ManageEngine IT360: Application Performance Management 12. ManageEngine IT360: End User Experience Management 13. ManageEngine IT360 : Service Desk 14. ManageEngine IT360 Target Audience 15. Technical Benefits

Out of the box Network, Systems and Applications Management with Integrated Service Desk

Agentless Monitoring

Multi User Web Client

Easy to Evaluate & Deploy - 140 MB Download

16. Business Benefits Line of Business Managers For IT Operations Understand Performance of Business ApplicationsPrioritize Issues in ProductionMonitor End User Experience Identify Root Cause of Performance Issues QuicklyTrack KPIs and Business MetricsPlan Capacity and Ensure Higher ROI Custom Dashboards for various StakeholdersReduce People Costs by Simplifying Workflows 17. Business Service Management Adding a Business Perspective to monitoring IT Services 18. Business Views Business view of your IT Infrastructure 19. ITIL Ready Service DeskMaking people, processes and technology work smarter, together 20. Network Performance Dashboard Network Performance Dashboard 21. Network Monitoring Network Performance & Availability Monitoring 22. Application Performance Dashboard Application Performance Dashboard 23. Application Performance Monitoring E.g. : SAP Application Performance & Availability Monitoring 24. Summary 25.

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