Slate of Candidates for the Board of IPMA-HR Montgomery County Maryland Chapter

Position of President-Elect

Duties: The President-Elect will act for the President in the President’s absence or in the event of a vacancy in

that office, will assist the President in coordinating the activities of the Chapter, and will carry out other

assignments made by the President, to include chairing the Resolutions Committee. Will take nominations

from the floor.

Position of Secretary

Duties: The Secretary will maintain the minutes and records of the Chapter, will conduct the correspondence of the Chapter, and will perform other functions assigned by the President. The term of the Secretary shall be one (1) year or until a successor is elected. A Secretary may succeed himself/herself once without a break of one (1) year.

Candidate: Rhonda Edwards I would like to submit my name for consideration to fill the open secretary position. I have over twenty years of Human Resource experience and I believe my professional history would aid in supporting IPMA’s mission and goals. Prior to joining the Food and Drug Administration, I was a Human Resource Specialist for eight years at the National Institutes of Health where I gained valuable knowledge as a Human Resource specialist. I continue to gain leadership and collaborate skills from both my professional work and outside volunteer activities and I would welcome the opportunity to use in such a dynamic organization. Resume attached.

Position of Treasurer-Elect

Duties: The Treasurer-Elect will act for the Treasurer in the Treasurer’s absence or in the event of a vacancy in that office; will assist the Treasurer in performing the duties of the office, and will carry out other assignments. 2-year term.

Candidate: Rodrigo Martinez Experience Summary

Operations Manager with 10+ years of experience in a customer-service corporate environment. Detail-oriented and driven, I am proficient at managing personnel and directing and overseeing day-to-day operations. I will earn an Associate’s Degree in Business Administration in May, 2017. Current Employment/Student Status

I am a full time employee and a part time student working toward a Bachelor’s Degree in Business Administration. I currently hold the Operations Manager position at a family-owned local business, a SERVPRO franchise, in the city of Rockville, Maryland. In my capacity as Operations Manager, I oversee production operations, and manage all tasks in alignment with corporate SERVPRO’s production processes and procedures. My primary duties include:

- Maintaining and improving customer satisfaction - Supervising and training a staff of 20 (five team leaders and 15 crew members) - Managing the franchise’s timekeeping system - Directing all communications with customers, vendors, and corporate headquarters - Managing all assets, including office equipment, vehicle fleet, and facilities - Purchasing equipment and supplies via a corporate purchase card - Dispensing and managing petty cash - Leading safety and risk management - Coordinating a variety of events designed to boost employee morale and for team building purposes Specific Experience, Expertise, Qualifications, and Background

Servpro of Rockville, Rockville, MD Positions held in this company: Operations Manager May 2015 - Present Production Manager August 2012 – April 2015 Estimator March 2011 – July 2012 Crew Chief November 2005 - February 2011 Production Technician February 2003 - October 2005 Credit Union System (El Salvador) Loan Officer January 1998 – January 2003 Education

Montgomery College, Rockville, MD Associate of Arts Degree; anticipated graduation date: May 19, 2017 Professional Training Certified Technician in the following areas: Bio-Recovery Cleaning Water Damage Mitigation Mold Remediation Volunteer Services

IRS volunteer Income tax preparer During the 2004 and 2005 tax seasons, I volunteered to serve through a private firm (Mendoza & Company, INC) at the Catholic Center in Washington D.C. (Park Road Community Church). Member of the Healthy Volunteer Program at the National Institutes of Health since 2011. I serve as a board member in the Montgomery County Chapter of the International Public Management Association for Human Resources (IPMA-HR). In 2007, I volunteered to serve a detail in the SERVPRO of Sorrento Valley/University City franchise in San Diego, California to help with the restoration of houses damaged by smoke from the great San Diego fires of 2007. Languages

Spanish and English

Recreational Activities

- Hiking - Running - Playing tennis - Spending time with extended family - Watching sports including baseball, hockey, basketball, and football

Positions of Member-at-Large

Duties: Executive Members-at-Large shall assist the President and Officers in conducting the business of the Chapter.

Candidates:

1. Viktoria Zelenak Berendt (Incumbent): Currently, Viki holds a seat on the MCC Board as Member-at-Large, serving her first term, second year. She was elected to the board in July 2015 after completing a volunteer assignment as Chair of Registration for the Spring 2015 Training Forum. As a Board member and Website Lead, Viki was given the opportunity to redesign the Chapter’s website to adapt a user-friendly content approach. During her term, she expanded the Chapter’s digital presence to include a LinkedIn page/group that works in tandem with our Facebook page, further extending our Chapter’s reach, constantly updating our members and followers with pertinent information, and keeping us relevant and in the forefront of Human Resources. In six months alone, our LinkedIn page went from non-existent to 125 members. In Viki's most recent career role as the Leave of Absence Administrator with FINRA (Financial Industry Regulatory Authority), she identified areas of overextension within the Leave Program. Her proposed suggestions revolved around concepts of business process reengineering; streamlining and standardizing – decreasing unnecessary workload, increasing employee accountability, and decreasing chances of miscommunication; ultimately leading to automation of the program. Many of Viki's suggestions for improving efficiency and standardizing protocol have been implemented since her maternity leave departure. Viki is very excited for this opportunity to continue to serve on the MCC Board! Thank you for your consideration. 2-year Term (July 1, 2017 – June 30, 2019).

2. Lucy Wang (Incumbent): Hello, my name is Lucy Wang. I’m a human capital professional and have been serving the public sector in various capacities for over 15 years. Starting as a student intern at the National Institute for Neurological Disorders and Stroke (NINDS) when I was attending undergrad at the University of Maryland, College Park, I left public service for a couple of years after graduating, then returned as a federal contractor providing services to various NIH institutes and centers, including NIAID, NIA, NIDDK, NIA, NEI, and the NIH Training center. I have also worked with OPM and the Natural Resources Conservation Services (NRCS), at USDA. My background is in computer science, human capital, and projects management. During this time, I have had a variety of experiences with government agencies to understand and address their top concerns and priorities. These experiences have helped me develop the perspectives and skill sets that are needed to be effective on the board, if I were provided with the opportunity. I am passionate about the topics that HR professionals are tackling and balancing

every day, and I want to help young and mid-career HR professionals connect with their peers and HR leaders, providing them with a forum, the tools, knowledge and support systems to continue to excel in their careers and make an impact for their organization. I would like to have the opportunity to offer my time, experience, and skill sets to serve as members of the IPMA-HR MCC Board. I am committed to developing innovative and creative ways to engage the community, expand our reach, and position IPMA-HR MCC as the local HR organization where local HR leaders and professionals come together to learn, share, and grow. 2-year Term (July 1, 2017 – June 30, 2019).

3. Darla Hayes: I am really excited about the opportunity of serving as a Member-At-Large on the IPMA-HR Montgomery County Board. I believe that I have much that I can give back to the HR Community from my current role as a leader within NIH. I am looking to ways in which NIH and IPMA can collaborate and support trainings and programs and events. I have attached a copy of my resume which I believe demonstrates my background and leadership to make me a qualified candidate for the above position. Resume attached. 2-year Term (July 1, 2017 – June 30, 2019).

Rhonda Edwards

Mobile: 302-559-9759

Email: rhondatiff1@netzero.net

Work Experience:

Food & Drug Administration

10903 New Hampshire Avenue Silver Spring, MD 20993 03/2015 to Present Management Analyst Duties. Accomplishments and Related Skills: Plan and conduct comprehensive analytical surveys and special studies In the field of management policies acting as the team leader when other analyst are involved. Serve as a senior analyst with responsibility for maintaining information on new programs, studies, regulations, and policy statements affecting the Center/Office. I train new employees to ensure that actions are submitted timely and with no errors. Conduct training to the offices I support relating to Recruitment and Non-Recruitment Packages, Veteran process (Certs and the 90 day waiting period, justification, etc.). Review, advise and process Title 5 and Title 42. Provide analyses and evaluates in a comprehensive manner Center/Office work processes and policies, operations, and procedures taking into full consideration complex legislative, programmatic, and management issues and problems. Gather data using techniques such as quantitative analysis, surveys, interviews, and research to justify proposals through systematic and deductive reasoning.

Work Collaboratively with CDER offices to ensure that the mission is meeting timely and to meet the common goal. Provide coverage and leadership in an Acting Team Lead role to ensure that work and deadlines are meet in the absence of leadership. National Institutes of Health

2115 E. Jefferson Street Bethesda, MD 20892 United States 08/2007 – 03/2015

Series

0343 Series.

0201

Human Resources Specialist Duties, Accomplishments and Related Skills:

Provide a full range of innovative recruitment to fill internal and external Title 5 and Title 42 vacancies using: various Legal Authorities and Executive orders, staffing tools and automated systems such as Web-based applications to generate vacancy announcements, crediting plans, and job analysis. Apply compensation regulations when counseling management on the most appropriate compensation tools or incentives available to use in attracting and retaining a candidate. Quality review qualifications and rank resumes against the crediting plan to determine eligibility and provide a referral lists of the best qualified candidates. Assist in the New Employee Orientation and help facilitate the process. Provide expert advice and guidance to managers, employees, and job applicants when it pertains to interpretations of the agency's recruitment and placement procedures, practices, polices and guidelines. Review and analyze incoming program data and information from intramural sources to determine comprehensiveness and adequacy. Extract, format, and integrate human resources data to develop and prepare reports.

Provide leadership and transfer knowledge when coaching others to include train new employees, less experience employees, and rotating interns on strategic recruitment and human resources practices and processes. Provide technical support for existing systems to include: Capital HR, workflow tracking, USA Staffing and other HR systems as necessary. Review the work and actions of HR Assistant and interns. Provide in-depth technical services relating to the full range of classification and position management-related duties for supervisory and non-supervisory positions through grade GS-15. Evaluate, classify, and prepare necessary documentation for General Schedule positions in accordance with the appropriate Office of Personnel Management classification standard to determine the appropriate title, series, and grade. Provide advice and assistance to management in establishing and maintaining a sound position description that takes into consideration career ladders to encourage maximum motivation and productivity. Advise selecting officials on inconsistencies between duties assigned and performed, potential qualification problems, and possible adverse actions. Research data and provide counsel on a wide range of HR concepts, laws, policies, practices, disability awareness and methods to resolve a complex interrelated HR issues. Provide a broad range of advisory services to both employees and managers within assigned organizational areas. Identify and recommend management options and interventions to solve complex and or sensitive issues pertaining to turnover, working conditions, and low productivity. Provide guidance and advise to Executive and Administrative Officers, managers and employees with specific information and interpretations of new policy and procedures regarding compensation, benefits and employee related concerns. Apply comprehensive understanding of HR rules and regulations when recommending appropriate internal policies aligned with applicable laws and regulations, best practices and internal business practices. Provide recommendations to solve problems pertaining to such issues as retention and motivation. Interpret pay and leave administration regulations and guidelines to review and process personnel actions which include: promotions, awards, transfers, student loans, terminations, and change of work schedule. Oversee and manage Pathways Student Program for the Branch. Attend monthly Point of Contact (POC) meetings and provide updates to the branch on new processes and guidelines. Manage and process student actions and collect the interns transcripts and verify semester registration. Actively participate in the planning and development of new processes through project assignments. Identify and implement quality improvements that ensure the workforce goals are being met. This includes serving on various committees and work groups to evaluate changes in procedures and streamlining processes. Attend strategic meetings with managers and monthly IC meetings with administrative staff to communicate new and existing actions and employee status. United Way of Delaware

625 N. Orange Street Wilmington, DE 19801 United States 09/2003 - 07/2005 Hours per week: 40

Executive/HR Assistant Duties, Accomplishments and Related Skills:

Effectively supervised the Receptionist and Central Services Clerk to ensure front desk coverage and that the building functions and operations were operating smoothly and efficiently. Mentor and coach administrative staff to develop and strengthen professional skills. I was the main point of contact for all administrative concerns and also assigned as team leader to coordinate the work flow of five Administrative Assistants. To ensure cohesiveness amongst the team, I held quarterly meetings to ensure that each team member was following the same process and procedures. During the meetings, I communicated new procedures and guidelines, and any pertinent information significant to their job functions. During these meetings any limitations or questions were addressed to resolve potential concerns. Participate in the preparation of annual operating budget requests and provide advice regarding deviations from original plan. Analyze expenditures and organization spending plans, and prepare justifications as appropriate. Managed various projects independently as assigned with a budget of more than $15,000. Apply internal budget review guidelines and procedures to facilitate the budget review process.

I was the liaison between temporary agencies and the company to place skilled temporary personnel in open positions. I communicated the job specifications, salary, and requirements to the temporary agencies and reviewed all resumes to help select the best qualified candidate to fill the open vacancy. Communicate and advise management at all levels in the organization and outside vendors with 100 % satisfaction. Interpret new policy and procedures relating to benefits in an effort to set-up group health and 403b benefits for qualified employees. Provide managers and employees with information and guidance of the agency’s employee benefits guidelines. Position required knowledge of Human Resource laws, principles, and regulations in order for me to successfully represent the company. Investigate inquiries pertaining to unemployment claims or grievances and assisted with resolution. Once a claim was filed, I researched the employee's work history, records, and communicated with any management personnel that could provide useful information. Apply knowledge of mediation, and other non-adversarial problem solving approaches to resolve problems and advise management in addition to representing the company at unemployment hearings as needed. Apply knowledge of travel regulations to review all domestic and foreign travel requests, orders, and vouchers for accuracy, availability of funds, and compliance with relevant travel regulations prior to submission. Compose correspondence and assured accuracy in the preparation of contracts, reports, meeting notices, and proposals. Effectively coordinate meetings, maintained calendars, and arranged out-of-town travel for numerous directors. Coordinate the facility management functions, and supervise maintenance repairs. It was my responsibility to ensure that all office, and building equipment was running smoothly to guarantee maximum production. Conectiv

Wilmington, DE United States 01/2002 - 08/2003 Hours per week: 40

Strategic Staffing Consultant Duties, Accomplishments and Related Skills:

Assist with college recruiting along with the Co-op and summer intern program. Put together information packages, job descriptions, and other materials useful for open positions. Communicated with management on all levels to fill open positions. Responsible for pre-employment testing and initiated candidate background checks with timely results. Once candidate information was submitted, I managed and tracked the results for accuracy. Accurately performed new hire set-up. SAP system was used for input of information. Provided back up to other human resource staff. Back up included: Review resumes for open positions and select applicants that meet qualifications. Conduct phone interviews of qualified candidates and communicate the results of the phone screening to recruiters. Concord EFS, Inc.

Wilmington, DE United States 04/1997 - 09/2001 Hours per week: 40

Recruiter/HR Specialist Duties, Accomplishments and Related Skills:

Provide a full range of recruitment services for open positions within a company of 2000 employees to include: Developed applicant flow for positions by: placing advertisements in newspapers and other publications, internet searching, interacting with search firms and employment agencies, conduct recruiting outreach efforts. Successfully coordinated company activities and job fairs to ensure that

events ran smoothly and came within the operating budget. Liaison between temporary agencies and the company to place skilled temporary personnel in open positions. Maintained and managed Applicant Tracking System, and produced statistical reports for internal staffing and state compliance. Conducted New Hire Employee Orientation once a week. Trained new associates on the company's human resource policies and procedures, benefits, and employee relations. Organized additional training for new associates. Provide tour of company and the various office locations. Responsible for pre-employment testing, and initiated candidate background checks. Accurately performed new hire set-up to include: I-9 documentation, benefits, and bonuses. Coordinated enhanced posting process for seven sites and identified specific requirements from management. Received requisition, then reviewed and updated information for accuracy before posting. Appropriately tracked submissions and forwarded qualified candidates to the hiring manager for review. I monitored the posting process until the vacancy was filled. Verified and submitted payroll hours and summaries twice a month for 100 associates in a timely manner for processing. The payroll hours covered three shifts with differential pay. The hours were tracked and verified via a spreadsheet.

Education: Wilmington College New Castle, DE United States

Bachelor's Degree 05/2007 GPA: 3.63 of a maximum 4.0 Credits Earned: 121 Semester hours Major: General Studies Dean's List Relevant Coursework, Licenses and Certifications:

Creating Environments for Learning Business Communication Human Resources Management Effective Teaching Strategies

Wilmington College New Castle, DE United States

Associate's Degree 01/2000 GPA: 3.53 of a maximum 4.0 Credits Earned: 60 Semester hours Major: General Studies

Job Related Training:

Accountability Workshop, 2016 Advanced Pay Setting, 2009 Basic Quick Classification, 2007 Basic Staffing, 2007 Being an Effective Team Member, 2012 Choosing Leadership Course, 2015 CHR Training, 2008 Coaching Fundamentals, 2013 Communicate for Results, 2008 Customer Service Excellence, 2007 Customer Service for the Professional, 2012 Data Warehouse, 2008 Delegated Examining Unit Training, 2007, 2010, 2014 DMS Consulting Training, 2016 Federal Position Management, 2011 Hardwiring Accountability, 2013 HHS Careers Training, 2007 How to Deal With Difficult People, 2009 IPA Details Training, 2011 Internal Consulting Skills, 2008 Listening and Memory Development, 2012

Quals, Job Analysis and Crediting Plan, 2010 Managing Change, 2012 Management Seminar Series, 2011 Microsoft Office 2007 Upgrade NIH Ethics Training, 2007, 2008, 2009, 2010, 2011, 2012,2013, 2014, 2015, 2016 NIH Information Security Awareness Refresher, 2008, 2009, 2011, 2012,2013,2014, 2015, 2016 NIH EEO and Diversity Awareness No Fear Act Training, 2008 NIH Privacy Awareness Training, 2008, 2013, 2015, 2016 Pay Setting Training, 2007 Presenting Data & Information Course, 2015 Public Speaking Seminar, 2009 HHS Question Development and Weight Class, 2007 Strategic Recruitment, 2010 Title 42 Class, 2010 USA Staffing Training, 2010, 2011,2014 USA Jobs Training, 2007 Veterans Preference Training, 2007 Wits Basic Training, 2007 Advanced Wits Reports and Metrics, 2009 American Management Association Certificate, July 2001 Recruiting, Interviewing, and Selecting Employees

Affiliations:

Girl Scouts - Former Leader

Additional Information:

Excellent Working Knowledge of: Wits, Capital HR, HHS Careers, USAStaffing, eOPF, E-Induction, USAJobs, Windows XP, E-Mail, People Soft, ADP, SAP, Access, Excel, Project Management, Supervisor, Team Leader, Team Building, Consulting, Interpretation of Policy and Procedures, Research, Administration, Recruiting/Staffing, Benefits, Employee Relations, Training, and Payroll Accomplishments and Other Activities: Bring Your Child To Work Volunteer, 2016 Performance Awards, 2008, 2009, 2010, 2011, 2012, 2015, 2016 Group Award, 2011, 2016 Time Off Award, 2009, 2015 Customer Service Award, 2014 OHR Holiday Party Committee Member, 2008 Classification Unit Branch Review Representative, March 2012 to September 2012 Clinical Center Tour Guide, January 2009 to December 2010 HR Cards Super User, 2014 Rated Exceptional in Customer Service, 2011 Student Education Program Branch Coordinator, May - September 2009 Lead Student Education Program Branch Coordinator, May - September 2010 Pathways Point of Contact for Branch, February 2013 - Present CSD Meet and Greet Committee, February 2009 OD Honor Awards Ceremony Volunteer, January 2010 Streamlining Vacancy Announcements Committee Participant, June 2010 to December 2010 USAJobs Closeout Project Committee Participant, March 2011 to September 2011

Darla Hayes 240-426-8329

hayesdm@mail.nih.gov

Summary and Highlights

Over twenty-five years of experience working in Human Resources starting from the “ground up” to currently co-leading an HR office with over 300 staff, serving over 18,000 employees

Over ten years of experience providing strategy, governance and portfolio management for federal government HR information systems and programs–leading implementations, upgrades and business process transformation

Managed enterprise systems budget of over $5 million in federal funds and contract budgets over $1 million

Served as NIH Program Manager for the HHS effort to modernize its portfolio of automated HR systems

Led the implementation of OPM’s electronic Official Personnel Folder (eOPF) system at NIH

Led the change management effort for the initial implementation of the PeopleSoft system at NIH

Strong emotional intelligence and experience building teams, motivating team members, providing exceptional customer service and establishing relationships at all levels of an organization

Professional Experience

July 2016 to Present Acting Deputy Director, Office of Human Resources National Institutes of Health (NIH), DHHS Manager: Julie Broussard Berko Responsibilities include:

Providing leadership and guidance to an HR office of over 300 federal staff supporting over 18,000 employees with a budget of approximately $60 M.

Directing the full range of human resource functions including recruitment and hiring; classification of positions; applicant assessment; employee/labor relations; benefits administration; training and development; HR systems; and policy.

Establishing the overall strategic direction of the organization, including short and long-term plans, ensuring alignment with the NIH mission.

Leading the organization in the establishment of new programs and products including to standing up a newly established workforce planning function for the organization and developing an annual report.

September 2014 to July 2016 Director, HR Systems, Analytics and Information Division Office of Human Resources (OHR), National Institutes of Health (NIH), DHHS Manager: Rich Southers

Led approximately 50 federal and contract staff working in three branches responsible for managing up to 15 automated HR systems at the NIH; providing user support; analyzing HR data; administering and analyzing surveys; and managing HR-related information using websites and SharePoint pages.

Established the overall strategic direction of the division ensuring alignment with the Office of Human Resources (OHR) and NIH mission, including developing short and long term plans to address current and projected business needs.

Served as business owner and led all aspects of project management for a variety of HR systems, applications, tools and websites throughout all phases of a project management lifecycle.

Managed the division budget, including a $5 million budget for enterprise systems and $1million budget for contracts. Formulated and presented budget requests for funding approval.

Served as Program Manager for the modernization of HR systems including establishing direction, oversight and resource allocation for project teams.

Analyzed HR metrics and internal OHR business practices, processes and programs.

Evaluated performance of leadership team comprised of three branch chiefs and one project management officer.

Led and participated in governance and oversight activities.

Created and maintained a division succession plan to establish a process to identify and prepare employees to fill key positions.

Maintained a current contingency plan to ensure continuity of operations during emergency situations.

April 2009 to September 2014

Deputy Director, HR Systems, Analytics and Information Division Office of Human Resources (OHR), National Institutes of Health (NIH), DHHS Manager: Kevin P. Murphy

Assisted the Director in leading federal and contract staff responsible for managing up to 15 automated HR systems; providing user support; analyzing HR data; administering and analyzing surveys; and managing HR-related information using websites and SharePoint pages.

Led all aspects of project management for a wide range of HR systems, applications, tools and websites throughout all phases of a project management lifecycle.

Managed the division budget, including a $5 million budget for enterprise systems and $1million budget for contracts. Formulated and presented budget requests for funding approval.

Served as NIH Deputy Program Manager for the modernization of HR systems including establishing direction, oversight and resource allocation for project teams.

Met with customers to understand their needs and requirements as well as to solicit feedback of services provided by our division in order to make adjustments if needed.

Led and participated in governance and oversight activities.

Served as Acting Director of the Division in the absence of the Division Director.

January 2006 to April 2009 Branch Chief /Supervisory Human Resources Specialist (Information Systems) Systems Support and Information Management Branch; HR Systems, Analytics and Information Division Office of Human Resources (OHR), National Institutes of Health (NIH), DHHS Manager: Kevin P. Murphy

Led federal and contract staff in the delivery of HR systems-related services to groups within and outside of NIH. These services included managing the HR websites and portal, providing change management support; providing technical support for training systems including migration to the Saba Learning Management System; and leading the HR survey program.

Led staff providing systems access and helpdesk support to over 18,000 NIH customers and a vast number of applicants, for up to 15 HR systems including Peoplesoft HR, eOPF and USA Staffing.

Reviewed and analyzed metrics related to helpdesk activity and customer service using a variety of methods including tracking system reports and customer surveys; addressed any areas of concern.

Addressed the more complex or difficult customer issues that were elevated beyond the first tier of support.

Performed supervisory functions including assigning work, monitoring progress, evaluating performance, recommending incentives, and advising on development.

Assisted in strategic planning for the division, consulting with and advising the Division Director on the best use of HR systems to address the needs of the NIH.

Served as Project Manager for five projects and established project plans, assigned tasks to project team members, monitored progress, managed and reported on the budgets and ensured key milestones and overall objectives were met.

January 2004 to January 2006 Human Resources Specialist (Information Systems) Strategic Programs Division Office of Human Resources (OHR), National Institutes of Health (NIH) Manager: Isaiah Barnwell

Served as Project Lead for the NIH implementation of the electronic Official Personnel Folder (eOPF) system, an effort which transitioned the HR records of over 18,000 employees from paper to electronic format.

Served as Project Lead for the Enterprise Human Resources and Payroll (EHRP) system; created project plan; assigned tasks to the project team; recommended system enhancements; developed and delivered training; developed communications; developed project status reports.

Led the staff that provided systems access and direct helpdesk support to all users of NIH’s HR systems and addressed the more complex or difficult customer issues. Reviewed and analyzed helpdesk activity and addressed areas of concern.

April 2002 to January 2004 Human Resources Functional Specialist NIH Business Research Support System (NBRSS), National Institutes of Health (NIH) Manager: Jan Maltbie

Led NIH change management activities for the Enterprise Human Resources and Payroll (EHRP) system, a new HR system that was implemented across HHS.

Customized the Department-level EHRP training manual to include NIH specific guidance.

Coordinated training for approximately1500 HR and administrative staff across NIH.

Developed and delivered EHRP demonstrations and briefings.

Developed and distributed communications regarding system implementation.

Managed the team responsible for providing customer support for the HR system.

Conducted customer service surveys to analyze the services provided by my team. June 1999 to April 2002 Lead Personnel Management Specialist Technical Services Team (TST), Human Resources Management and Consulting Branch (HRMCB) National Cancer Institute (NCI), National Institutes of Health (NIH) Manager: Dan Dupuis

Led the team responsible for carrying out NCI’s appointing authorities and awards program and managing NCI’s automated HR systems.

Served as project officer for contractors who managed the NCI Official Personnel Folders.

Advised HR and administrative staff on HR processing laws, policies and procedures and performed the final review and authorization of NCI HR actions.

Addressed sensitive pay issues of NCI employees who were often frustrated, by answering complex pay questions, advising on pay administration and preparing requests for overpayment waivers.

Served as the NCI lead for the development, implementation and maintenance of HR systems.

Generated data reports from various systems using knowledge of SQL and other query functionality.

Managed the NCI Awards Program.

Maintained the NCI HR website.

Attended weekly leadership meetings to stay aware of activities throughout the branch, NIH and HHS.

Served as a leadership partner to two Administrative Resource Centers (ARCs) and assisted them with a variety of HR-related issues.

June 1998 to June 1999 Personnel Management Specialist / Deputy Chief Automation Initiatives Group (AIG), Human Resources Management and Consulting Branch (HRMCB) National Cancer Institute (NCI), National Institutes of Health (NIH) Manager: Paula Hayes

Led staff in managing and administering NCI’s delegated personnel authorities. Reviewed new delegations for their impact on NCI practices, policies and procedures; made recommendations for implementing; resolved issues that conflicted with NCI practices; consulted with senior HR staff, administrative staff and other appropriate parties to ensure delegations were properly administered and best met the needs of the NCI scientific community.

Coordinated ongoing internal program assessment studies to measure the effectiveness and legal compliance of delegated personnel authorities; collected and analyzed data for the assessments and developed reports of the findings; developed methods for addressing areas of weakness.

Served as the NCI representative for the development, evaluation and implementation of new HR systems.

Generated data reports from various systems, including HRDB and the NIH Data Warehouse, using knowledge of SQL and other query functionality.

February 1993 to June 1998

Personnel Systems Specialist Automation Initiatives Group (AIG), Human Resources Management and Consulting Branch (HRMCB) National Cancer Institute (NCI), National Institutes of Health (NIH) Manager: Paula Hayes

As the NCI administrator for its personnel processing system, installed software, managed user accounts, performed software upgrades, analyzed and corrected problems with computers and systems; and worked with vendors to resolve problems.

Managed various automated personnel systems including an employee self service system, training system and data repository.

Provided technical assistance and guidance to users of the automated systems by conducting training, providing demonstrations, troubleshooting problems, monitoring systems performance, and informing users of systems changes and upgrades.

Maintained the NCI HR website.

Generated data reports using knowledge of SQL and other query functionality.

Provided oversight for NCI’s Appointing Authority and Awards Program. June 1991 to February 1993 Personnel Assistant Personnel Management Branch (PMB) National Cancer Institute (NCI), National Institutes of Health (NIH) Manager: Larry Chloupek Processed a wide range of Civil Service and non-FTE personnel actions using knowledge of federal policies, regulations and guidelines; served as a primary resource for colleagues on procedures for processing requests for personnel actions and supporting documentation; advised administrative officials on the status of actions; analyzed applications to determine basic eligibility and apply rating criteria; set up and assisted with Quality Ranking Boards; arranged merit promotion files; analyzed position descriptions. Previous Positions Personnel Assistant - Office of Personnel, Federal Aviation Administration (FAA) Researched a variety of pay and policy regulations and standards and compiled requested guidance for use by Personnel Management Specialists; reviewed and interpreted program issues; located, analyzed and incorporated pertinent data into final reports; answered general questions from regional employees regarding position and pay policy, wage schedules, and leave policies; drafted and edited a variety of correspondence including responses to congressional inquiries. Medical and Unit Clerk - Mental Health Nursing, National Institutes of Heath (NIH) Greeted new patients, answered general questions, assembled and maintained patient charts while maintaining confidentiality, scheduled patient appointments, answered phones, typed various documents, ordered supplies, and made photocopies.

Certifications, Training, Honors and Professional Memberships Undergraduate Certificate in HR Management, University of Maryland University College

Masters Certificate in IT Project Management, George Washington University

Federal Acquisition Certified Program/Project Manager (FAC P/PM)

Certified HR Information Professional, International Association of HR Information Management (IHRIM)

Successful completion of OPM Management Development Seminar

Successful completion of University of MD Leadership Development Program

Received multiple NIH awards including NIH Director’s Award, NIH Merit Awards, OD Honor Award, OHR Dream Team Award and multiple Cash Performance Awards and QSIs

Member, International Association of HR Information Management (IHRIM)

Member, Professional Exchange of HR Solutions (PEHRS)

Member, International Public Management Association for HR (IPMA-HR)

References Available Upon Request