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SKILLS TRAINING FOR

Transport and Logistics

Business Development

01708 462800

[email protected]

www.havering-college.ac.uk

The skills to drive profit today

HAVERING COLLEGE SERVICES

WHY CHOOSE US?● Motivated, industry experienced and qualified trainers● Single point of contact for all your skills/training needs● Training is delivered specific to your needs – if we can’t

prove the benefit of the training to your company we won’t suggest/recommend you complete the training

● Apprenticeship status – 5th best provider in London● Full employer and candidate support provided from start to finish

Focussing upon the logistics sector we are able to offer all levels of training.This provision ranges from the unemployed receiving warehousing training,warehouse to wheels provision, through to level 5 qualifications that arespecifically logistics focused. We are here to ensure your company receivesthe correct level of specific, specialist training it requires.

Being based across three campuses within North East London we have state ofthe art facilities to deliver real skills training as well as a relaxed, comfortableatmosphere in which to undertake knowledge development. Prefer yourtraining to be delivered at your place of work? No problem, providing theappropriate facilities are available we are happy to meet this requirement.

Utilising expert trainers from the logistics sector we can understand yourneeds and realise the need to be flexible to meet the demands of a 24 hour,365 day sector. We can therefore deliver training over night, early morning,daytime or late evening to fit around your staff’s requirements.

OFSTED 2012 REPORTED HAVERING COLLEGE AS:● “Provides good value for money”● “College responds to meeting the needs and interests of users is

outstanding”● “Easy access to a wide range of support services”

WHAT EMPLOYERS SAY“Havering College has been Crossrail’s lorry driver training provider since early 2010which has, and continues to be, a very successful partnership. Working togetherwith Havering College has been a contributory factor for Crossrail when winning theIOSH Transport & Logistics Award in 2012 and the Brake Fleet Award for SaferVehicles in 2013. The delivery quality of the Crossrail Lorry Driver Trainingprogramme is first class and regularly achieves satisfaction levels of 92% or abovefor the main KPIs used to measure the course outcomes.”Mick Heduan – Driver Training Programme Manager at Crossrail

BENEFITS OF TRAINING TODAY FOR TOMORROWIt has been proven that training will result in a more effective, competentand competitive workforce. Benefits will include:

● Improved working practices● Increased productivity● Improved likelihood of company survival and expansion● Reduced staff turnover● Reduced absenteeism● Succession planning in place● Improved quality of service to customers● Increased organisational capabilities

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CONTENTS2Legislative Qualifications 5

Driver CPC (periodic training) .................................................................................................................. 5Freight Operator – Certificate of Professional Competence (O Licence) ................................................ 7Passenger Transport Operator - Certificate of Professional Competence .............................................. 8CPC Passenger Transport Operations Two Day Refresher....................................................................... 9CPC Freight Operations Two Day Refresher............................................................................................. 10ADR - Carriage of Dangerous Goods ....................................................................................................... 11MPQC (EPIC) Site Safety Awarness and Safe Behaviour for Road Hauliers ........................................... 11

Health, Safety and First Aid 12

Safety Passport – Logistics ....................................................................................................................... 12CIEH Health and Safety in the Workplace Level 2 .................................................................................. 12Level 3 Award in Health and Safety in the Workplace........................................................................... 13Level 2 Award in Manual Handling – Principles and Practice ................................................................ 13Level 2 Award in Emergency First Aid at Work (AKA Appointed Person) ............................................. 14First Aid at Work....................................................................................................................................... 14

Qualification only courses 15

CILT Level 1 Award in Logistics and Transport......................................................................................... 15CILT Level 2 Award in Customer Service and Marketing ........................................................................ 16CILT Level 2 Certificate in Logistics and Transport................................................................................... 16Level 2 Driving Goods Vehicles................................................................................................................ 17Level 2 Logistics Operations .................................................................................................................... 17Level 2 Traffic Office................................................................................................................................. 18Level 2 Warehousing and Storage........................................................................................................... 18Level 2 Food Safety within Logistics ....................................................................................................... 19Level 2 Supply Chain Management ........................................................................................................ 19Level 2 International Trade and Logistics Operations............................................................................. 20Level 2 Mail Distribution for Mail Operatives ......................................................................................... 21Level 2 Package for Delivery Operative/Courier .................................................................................... 21Level 3 Driving Goods Vehicles................................................................................................................ 22Level 3 Logistics Operations .................................................................................................................... 23Level 3 Traffic Office................................................................................................................................. 24Level 3 Warehousing and Storage........................................................................................................... 24Level 3 Supply Chain Management ........................................................................................................ 25CILT Level 3 Certificate in Logistics and Transport................................................................................... 26CILT Level 3 Certificate in Global Logistics............................................................................................... 27CILT Level 3 Award in Local Authority Passenger Transport Planning and Provision............................ 27CILT Level 3 Certificate in Local Authority Passenger Transport ............................................................. 28Level 4 Supply Chain Management ........................................................................................................ 28

Havering College – Developing the Next Generation of Employees 30

Succession Planning and Apprenticeship Programmes 31

Intermediate Apprenticeships Driving Goods Vehicles .......................................................................... 32Intermediate Apprenticeship Warehousing and Storage ....................................................................... 33Intermediate Apprenticeship Mail and Package Distribution ................................................................ 33Intermediate Apprenticeship Logistics Operations................................................................................. 33Intermediate Apprenticeship Traffic Office ............................................................................................. 34Intermediate Supply Chain Management............................................................................................... 34Intermediate Apprenticeship in International Trade and Logistics Operations..................................... 34Advanced Apprenticeships Driving Goods Vehicles................................................................................ 35Advanced Apprenticeship Logistics Operations ...................................................................................... 35Advanced Apprenticeship Traffic Office................................................................................................... 36Advanced Apprenticeship Warehousing and Storage ............................................................................ 36Advanced Supply Chain Management .................................................................................................... 36Higher Level Apprenticeships in Supply Chain Management ................................................................ 36

3Practical Skills Training 37

Licence Acquisition................................................................................................................................... 37Fork Lift Truck Training / Licence Acquisition (RTITB accredited)........................................................... 37RTITB Lift Truck Novice Training ............................................................................................................... 38RTITB Lift Truck Refresher Training .......................................................................................................... 38RTITB Lift Truck Experienced Operator..................................................................................................... 39Vehicle Mounted Lift Truck (novice)........................................................................................................ 40

E-Learning Programmes 41

Short Courses 42

Business Improvement Techniques – Understanding the Fundamentals (2 Days) .............................. 42Demand Planning and Demand Management for Improved Business Performance – aligning demand planning and forecasting for supply chain success (2 Days).................................... 42LEAN Approach to Service Industry Business – the benefits of going lean in the service industry (3 Days) .............................................................................................................. 43Warehouse Management – How effective warehouse management can deliver increased profitability (2 Days) ............................................................................................................... 44Business Performance Management (1 Day)......................................................................................... 44Making Budgeting Work in the Real World (1 Day) ............................................................................... 44Communicating complex ideas (1 Day).................................................................................................. 45Customer service (1 Day) ........................................................................................................................ 45Effective communication skills (1 Day)................................................................................................... 45Negotiation skills (1 Day) ........................................................................................................................ 46Networking skills (1 Day) ........................................................................................................................ 46Problem solving (1 Day).......................................................................................................................... 46Project management (1 Day).................................................................................................................. 46Leadership skills (1 Day).......................................................................................................................... 47Managing high-performing teams (1 Day) ............................................................................................ 47Managing workload (1 Day) ................................................................................................................... 48From Ad-Hoc to Strategic Workforce Development (3 Days)................................................................. 48

Business Training 49

CIPS Supply Chain 50

Level 2 Certificate in Procurement and Supply Operations.................................................................... 50Level 3 Advanced Certificate in Procurement and Supply Operations .................................................. 50Level 4 Diploma in Procurement and Supply ......................................................................................... 51Level 5 Advanced Diploma in Procurement and Supply ........................................................................ 51

Bespoke Training 52

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Crossrail wins prestigious safetyaward for training delivered byHavering College

Following a successful partnership betweenCrossrail and us at Havering College, onTuesday 18th June 2013 we delivered 7hours of Driver CPC training to the 5000thCrossrail driver, Daniel Gannon.

CROSSRAIL has received an awardfrom the Institution of OccupationalSafety & Health Practitioner (IOSH) forits lorry driver training programmedelivered by Havering College.

IOSH has recognised Crossrail at itsannual Safety & Health Practitioner (SHP)awards by awarding the trophy for BestAchievement in Transport & Logistics. Theawards, now in their sixth year, honourthe endeavour and achievement ofhealth and safety practitioners up anddown the country, both at an individualand organisational level.

The IOSH SHP judges praised Crossrail’slogistics initiatives which are designed tominimise the risks associated with largegoods vehicles working on the project.These include translating road-safety

information into 18 languages, holdinglegal awareness seminars, improvingjunctions near the work sites and a lorry-driver training programme (LDIT).

Crossrail has now trained over 5,000drivers through 224 LDIT courses as part ofits health and safety 'Target Zero' policy.

The judges commented that the LDITwas an excellent example of a practicalinitiative aimed at a real and presentdanger that could see real results.

Crossrail Driver Training Programmemanager Mick Heduan said: “This is verymuch a team effort between Crossrail,Havering College and our Contractorsinvolving many dedicated people whoare passionate about improving roadsafety and making this a safe project forLondon’s vulnerable road users.”

SHP IOSH Awards 2012

LEGISLATIVE QUALIFICATIONS

Driver CPC (periodic training)“98% OF ATTENDEES SAID CPC TRAINING DELIVERED BYHAVERING COLLEGE HAS MADE THEM BETTER DRIVERS”Driver CPC will affect all passenger transport drivers no matter howinfrequently they drive professionally when receiving pay.All drivers must have completed 35 hours of Driver CPCtraining by 9 September 2013.

WE CAN DELIVER: ● On-site and off-site delivery● Day or night training to suit the hours of your employees● Split the training into 3.5 hour segments ● Organise course days arranged exclusively for your drivers

MODULE CHOICES INCLUDE:● Safety and security of load, self and others (QCF credits available)

Legislation regarding operating requirements, health and safety withinthe sector to protect yourself, vehicle and load. Looking at potentialsecurity risks and ways to illuminate or reduce risks. Effective routeplanning to support safety and security.

● Handling goods and materials (including manual handling certification)Discussions and explanations covering how to safely prepare vehicles forloading, forms and types of restraints in requirement for the load, use oftwist locks. Preparing the vehicle for unloading when at destination aswell as reviewing and preparing documentation required for the vehicleand load. Reviewing the various authorities involved within thetransportation of loads as well as health and safety regulations attainingto moving of loads.

● Sharing London's roads Providing relevant information to raise the awareness levels ofprofessional freight drivers in regards to sharing London’s roads withvulnerable road users.

● Route planning in London for Safe and Fuel Efficient DrivingBeing a driver in London today can be a challenge. In this module weexplore the issues surrounding restrictions on weights and heights ofvehicles, low emission zones, congestion charging, bridge permissions,tunnels and ferries, as well as permits required. So what happens is youcome across delays and diversions. The last part of the modules dealswith route finding and ensuring efficient use of fuel.

● Pre and Post Vehicle Checks including the reporting of defectsEnsuring drivers are satisfactorily trained to complete pre and post vehiclechecks to the required standard using appropriate documentation and inline with legislative compliance and ensuring fuel efficiency. In additionto vehicle checks ensuring vehicle and load documentation is completedcorrectly.

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● Health and Safety Ensuring up to date knowledge in regards to health, safety and welfare.What are the employees rights and responsibilities in comparison to theemployers. What is a risk assessment and how should it be used andconducted within day to day duties of a driver. In addition to ensuringyour knowledge is up to date you will also be offered the opportunity togain a Level 2 nationally recognised certificate. Should you wish you willbe able to take the short test requiring you to answer 35 questions frommultiple choice answers. 75% is required to successfully gain theadditional qualification.

● Emergency First Aid (practical training)Complete a practical Emergency First Aid training course and ensure youknow what to do when you next come across a road traffic accident.Should you wish to complete a short practical assessment and multiplechoice assessment then you can also gain your Emergency First Aidcertificate.

● Drivers Hours and Tachograph TrainingDo you know the differences in legislation between domestic andEuropean hours? Which do you work by? What does the latest legislationsay? What constitutes other work compared to rest? What are thecommon problems with digital tachographs you should be aware of?What is the correct procedural use of digital tachographs when it is a twoman crew?

● Lift Truck Refresher Training Need to renew your counterbalance or reach truck licence? Then why notundertake the training course but count it towards your Driver CPCtraining as well? That’s two tasks completed in one!

● Lift Truck Novice Licence Been meaning to complete your counterbalance or reach truck licence?Then why not undertake the RTITB training course but count it towardsyour Driver CPC training as well? That’s 21 hours of Driver CPC completedand a new qualification completed in one!

● Operator CPC Update/refresher training (14 hours)Please see pages 9 and 10 for the course relevant to your sector.

● Customer ServiceExploring what customer service is, who out customer are is and whatthey want/expect from us as drivers. The different types of customersand how we communicate with them, meeting the customer’sexpectations as well as exploring effective techniques when dealing withdifficult customers.

ADDED VALUE:● Where possible the CPC will be recognised against national qualifications

with additional certificates presented

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Freight Operator – Certificate ofProfessional Competence (O Licence)WE CAN DELIVER:● Block delivery over two weeks● One evening per week over 12 weeks● Introduction day to the course prior to starting to understand what is

required of candidates● Additional revision days available

The Operator’s Licence is a legal requirement for anyone wishing to entertransport management within fleet management and transport operations.

MODULES OF STUDY ARE:● Business and Company Law● Health and Safety● Financial Management● Business Taxation● Operator Licensing● Drivers Hours and Records● Planned Preventative Maintenance● Vehicle Costing● Vehicle Taxation● Transport Ancillaries Contracts of Carriage● Weights and Dimensions of Vehicles and Loads● Safe Loading of Vehicles and Transit of Goods● Driver Licensing● Speed Limits and Traffic Regulations● Frontier Crossings● International Transport Documentation

EXAMINATION PROCESSThe assessment consists of two open book examinations, each lasting twoand a half hours. In order to pass the full qualification the learner mustachieve a minimum of 60% in each examination paper.

Paper A consists of 20 mandatory short-answer questions, requiring answersin the form of a single sentence, a few words or a simple calculation. Thispart will test knowledge of both national and international areas of thestandards.

Paper B consists of four long answer/case study type questions (three to beanswered), requiring longer answers in the form of an essay or a morelengthy calculation. This part will test application of knowledge of bothnational and international areas of the standards.

ADDED VALUE● Case study techniques – additional training will be included as this is the

area most candidates find difficult● Literacy and numeracy support can be provided if required

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Passenger Transport Operator -Certificate of Professional CompetenceWE CAN DELIVER:● Introduction day to the course prior to starting to understand what is

required of candidates● Block delivery over two weeks● One evening per week over 12 weeks● An introduction day prior to start of course● Revision days available

The objective of this qualification is for individuals to obtain the competence requirements for a transport manager as laid out in regulation(EC) No 1071/20091.

It is aimed at individuals who wish to become transport managers ordemonstrate their professional competence to meet operator licensingrequirements.

MODULES OF STUDY ARE:● Civil Law● Commercial Law● Social Law● Fiscal Law● Business and Financial Management of the Undertaking● Access to the Market● Technical Standards and Technical Aspects of Operation● Road Safety

EXAMINATION PROCESS:The assessment consists of two open book examinations, each lasting twoand a half hours. In order to pass the full qualification the learner mustachieve a minimum of 60% in each examination paper.

Paper A consists of 20 mandatory short-answer questions, requiring answersin the form of a single sentence, a few words or a simple calculation. Thispart will test knowledge of both national and international areas of thestandards.

Paper B consists of four long answer/case study type questions (three to beanswered), requiring longer answers in the form of an essay or a morelengthy calculation. This part will test application of knowledge of bothnational and international areas of the standards.

ADDED VALUE:● Case study techniques – additional training will be included as this is the

area most candidates find difficult● Literacy and numeracy support can be provided if required

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CPC Passenger Transport Operations Two Day RefresherWE CAN DELIVER:● Two consecutive days● Course will be completed via a range of multi-media presentations to

introduce and explain recent legislative changes and operator obligations.Candidates will be requested to carry out practical exercises / casestudies and multiple choice question papers as confirmation ofknowledge and understanding.

The aim of the course is to provide an update on recent legislative changesand operator obligations, refresh some of the key CPC subject areas, whichare vital to effective, and compliant passenger transport operations and toraise awareness of current best practices.

On successful completion of this course, the students will have been updatedon recent legislative changes and operator obligations as well as haverefreshed some of the key CPC subject areas which are vital to effective andcompliant passenger transport operations and raised awareness of currentbest practices.

MODULES OF STUDY ARE:● Operator Licensing● Vehicle Taxation● Environmental Management● Drivers’ Hours and Road Transport (Working Time)Directive Regulations● Drivers’ Hours Records (Analogue and Digital Tachographs)● Driver Licensing● Traffic Regulations (Speed limits, Parking restrictions)● Fleet Inspections● Planned Preventative Maintenance● Vehicle Weights and Dimensions● Road Traffic Accident procedures● Health and Safety● Customer Care

ADDED VALUE:● Can be counted as hours

towards Driver CPC ● Havering College Certificate

of completion

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CPC Freight Operations Two Day RefresherWE CAN DELIVER:● Two consecutive days● Course will be completed via a range of multi-media presentations to

introduce and explain recent legislative changes and operator obligations.Candidates will be requested to carry out practical exercises / casestudies and multiple choice question papers as confirmation ofknowledge and understanding.

The aim of the course is to provide an update on recent legislative changesand operator obligations, refresh some of the key CPC subject areas, whichare vital to effective, and compliant road freight transport operation and toraise awareness of current best practices.

On successful completion of this course, the students will have been updatedon recent legislative changes and operator obligations as well as haverefreshed some of the key CPC subject areas which are vital to effective andcompliant road freight transport operation and raised awareness of currentbest practices.

MODULES OF STUDY ARE:● Operator Licensing● Vehicle Taxation● Environmental Management● Drivers’ Hours and Road Transport (Working Time)Directive Regulations● Drivers’ Hours Records (Analogue and Digital Tachographs)● Driver Licensing● Traffic Regulations (Speed limits, Parking restrictions)● Vehicle Plating and Testing● Fleet Inspections● Planned Preventative Maintenance● Vehicle Weights and Dimensions● Safe Loading of Vehicles (including Livestock, Food and Dangerous Goods)● Road Traffic Accident procedures● Health and Safety

ADDED VALUE:● Can be counted as hours towards Driver CPC ● Havering College Certificate of completion

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ADR - Carriage of Dangerous GoodsWE CAN DELIVER:● Five day course delivered in one full week or individual days split over a

period of time● If adding additional modules to a previously obtained licence then join us

for one day per module you wish to complete (you must have previouslyobtained core module, packages and/or tanks and relevant class)

● On-site or off-site delivery● The course can also be counted towards Driver CPC if required● All are nationally recognised qualifications with end testing

ROAD● ADR Packages, Tanks, all classes (except class 1 & 7)● Core Module● Packages Module● Tanks Module ● Gases Module (Class 2)● Flammable Liquids Module (Class 3)● Flammable Solids Module (Class 4)● Oxidising Agents Module (Class 5)● Toxics Module (Class 6)● Corrosive Module (Class 8)● Miscellaneous (PCBs) Module (Class 9)

MPQC (EPIC) Site Safety Awarness andSafe Behaviour for Road Hauliers● One day course● The course is completed via short presentations, group discussions,

exercises, DVD and case studies.

This course aims to increase drivers’ awareness of safety, health, andenvironmental issues at work and to encourage safe behaviour during thecollection and delivery of quarry materials and products.

It is suitable for drivers who are require to hold the MPQC (EPIC) Driver SkillsCard, except where they can obtain it through an MPQC Approved equivalentcourse, and all drivers of tippers, truck mixers, flatbed trucks and dry powdertankers who want to increase their awareness of safety.

At the end of the day candidates will undertake a multiple-choiceassessment. Those delegates who successfully complete the course will beawarded the MPQC Driver Skills Card.

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HEALTH, SAFETY AND FIRST AIDWork related accidents within the storage and warehousing industry remainmajor concern, with many thousands of RIDDOR reportable incidentsrecorded each year. With the four most common accidents being falls fromvehicles, hit by moving vehicles, manual handling as well as slips and trips,past evidence has proven these can be greatly reduced by ensuring staffreceive suitable training.

Safety Passport – LogisticsCOURSE DURATION:One day

The aim of the course is to understand the implications for cost, business, jobsecurity and risk of injury if concerns for the environment and health andsafety are not properly considered.

On completion of the course candidates will have the knowledge to:

● Demonstrate their understanding of the subjects by successfullycompleting each module assessment paper

● Appreciate how they personally can influence good standards withinhealth safety and the environment

● Understand the value of risk assessment and have the knowledge torecognise when change to a generic assessment is required

● Understand the common hazards associated with working in this sector

MODULES OF STUDY:● Safe Systems of Work● Collecting and delivering safely● Workplace rules● Workplace safety● Manual and mechanical handling● Dealing with accidents

CIEH Health and Safety in the WorkplaceLevel 2COURSE DURATION:One day

Employers are responsible for providing a safe and healthy workplace.Employees need the right knowledge and attitude, which required propertraining in the basic of health and safety as well as specific training forindividual tasks.

MODULES OF STUDY:● Understand the responsibilities placed on employers● Understand the hazards, risks and main causes of harm to workers● Understand the importance of following systems, procedures and rules● Understand how individual action can reduce risks to health and safety● Appreciate how workplace equipment and task design affect health and

safetyCandidates certificate will be posted by the awarding body to successfulcandidates follow a multiple choice assessment.

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Level 3 Award in Health and Safety inthe WorkplaceCOURSE DURATION:Three days

This course is suitable for those within supervisory position.

Accidents and illness can result in disability, death of incapacity to work.Supervisors are in a position to influence, monitor and train employees.They can also ensure managers are informed, persuaded and encouragedinto promoting better health and safety standards.

MODULES OF STUDY:● Demonstrate an understanding of the main concepts of health and safety● Show awareness of the benefits of health and safety culture● Explain the roles and responsibilities of individuals, supervisors and

managers in health and safety● Demonstrate an understanding of health and safety control and

improvement strategies available to supervisors

Candidates certificate will be posted by the awarding body to successfulcandidates follow a multiple choice assessment.

Level 2 Award in Manual Handling –Principles and Practice● Principles element only – ½ day● Principles and practice – 1 day

Legislation requires employers to take appropriate steps to reduce the risk ofinjury to employees. This qualification trains employees in techniques to lift,carry, push and pull objects safely.

MODULES OF STUDY:● Identify and understand the

risks associated with manualhandling

● Learn the value of riskassessment and how to apply it

● Make recommendations tosafely manage risks

● Apply the principles of saferhandling to a range of everydaytasks (part of practice elementonly)

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Level 2 Award in Emergency First Aid atWork (AKA Appointed Person)COURSE DURATION:One day

This course is suitable for low-risk work environments such as offices andorganisations with fewer than 100 employees.

MODULES OF STUDY:● Health and Safety (First Aid) regulations 1981● Roles and responsibilities of a first aider● Deal with first aid incidents

Successful completion is via a practical assessment plus multiple choiceexamination

First Aid at WorkCOURSE DURATION:Three days

This course is more suited to medium and high risk environments such aswarehouses, workshops and companies with more than 100 employees.

MODULES OF STUDY:● Incident Management● Casualty Head to Toe Survey● CPR● Minor Injuries● Major Illnesses● Head and Chest Injuries● Suspected Spinal Injuries● Burns and Scalds ● Sudden Poisoning

Successful completion is via a practical assessment, question and answerplus multiple choice examination. The qualification remains approved forthree years. Beyond this you would be required to attend a 2 day re-qualification course.

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QUALIFICATION ONLY COURSESAll the following courses provide learners with nationally recognisedqualifications that are completed by assessment only processes. There are noexams required to complete these courses.

Please note the qualification only courses will not produce the same addedvalue outcomes as those within the Apprenticeship programmes.

CILT Level 1 Award in Logistics andTransportAimed at new entrants to the sector offering an overview andbasic insight into the logistics and transport industry; is ideal forall entry paths into the sector regardless of wishing to becomean office based employee or more practical based employee.

MODULES OF STUDY:

INTRODUCTION TO LOGISTICSIntroduces learners to the concepts of logistics in its widest sense and tosome of the general practices that are important in every part of the logisticsworking environment. The introduction covers three main areas:

● People in the working environment● Sustainability and the environment● Communications technology

TRANSPORT AND DISTRIBUTION IN LOGISTICSThis unit introduces learners to the vital role played by transport in everypart of logistics. It aims to show how distribution of goods is key to logisticssuccess. The unit is made up of:

● Different transport modes● Legal requirements● Vehicles● Passenger transport● Transport infrastructure

INTRODUCTION TO WRITTENCOMMUNICATIONSThis unit provides an introduction to a varietyof written communications, including:

● Letters● Emails● Reports● Electronic presentationsThis unit also ensures learners are able todistinguish between:

● Facts● Opinions● Anecdotes● Ideas and examplesas well as providing the skills to understandwhen to use difference communication types.

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CILT Level 2 Award in CustomerService and MarketingThe Level 2 Award in Customer Service and Marketing isdesigned to introduce learners to customer service andthe principles of marketing. The qualification provideslearners with an overall view of important roles played bycustomer service, effective communications with customers, as well asunderstanding the market together with the main principles of marketing.The programme aims to equip students with a solid foundation ofknowledge on which they can build with experience.

The candidates will study the customer process used within the companywith a particular focus on retaining customers and developing effectiverelationships with them.

MODULES OF STUDY:● Introduction to customer services and marketing● Concept of marketing● Market segments● Importance of understanding customer requirements● Introduction to the concepts of developing a marketing plan● Marketing research● External environment of marketing

CILT Level 2 Certificate inLogistics and TransportThe Level 2 Certificate offers a broad understanding of theprinciples, applications and concepts of logistics. It giveslearners the opportunity to focus on an area of specialismor interest to gain introductory knowledge of the industryand start forming plans for their future career path.

MODULES OF STUDY:● Introduction to logistics● Introduction to customer services and marketing

Two units from the following:

● Introduction to freight transport services● Introduction to planning and operation of freight transport● Introduction to passenger transport services● Introduction to planning and operating passenger transport● Introduction to warehousing and inventory● Introduction to purchasing

This qualification will be offered as part of the traineeship programme.

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Level 2 Driving Goods VehiclesMODULES OF STUDY:● Prepare the vehicle for driving● Protect the vehicle and the load● Operate and monitor the vehicle systems● Manoeuvre the vehicle in restricted spaces● Obtain information on the collection and/or delivery of loads● Drive the vehicle on roads in a safe and fuel efficient manner● Ensure the vehicle is loaded correctly OR Load the vehicle correctly● Ensure the vehicle is unloaded correctly OR Unload the vehicle correctly

Two of the following options:

● Plan the route and timings for the collection and delivery of goods● Couple and uncouple the vehicle● Attach and detach vehicles mounted bodies● Make an effective contribution to a business in the logistics sector● Contribute to the provision of customer service in logistics operations● Collect and/or deliver goods (motor cycles and pedal cycles)● Dealing with payment transactions in logistics operations

Level 2 Logistics OperationsMODULES OF STUDY:● Health, safety and security at work● Develop effective working relationships with colleagues in logistics

operations● Contribute to the provision of customer service in logistics operations● Make an effective contribution to a business in the logistics sector

One of the following options:

● Prepare the van / rigid vehicle/ articulated / drawbar vehicle for driving● Protect the articulated / drawbar vehicle and the load● Obtain information on the collection and/or delivery of loads


● Pick goods in logistics operations● Place goods in storage in logistics

operations● Wrap and pack goods in logistics

operations


● Identify suitable collection or deliverypoints

● Release vehicles for daily tasks● Monitor vehicle movements

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Level 2 Traffic OfficeMODULES OF STUDY:● Health, safety and security at work● Develop effective working relationships with colleagues in logistics

operations● Routing and scheduling of loads● Identify suitable collection or delivery points● Release vehicles for daily tasks● Monitor vehicle movements● Post journey reports and checks● Contribute to the provision of customer service in logistics operations● Make an effective contribution to a business in the logistics sector

Level 2 Warehousing and StorageMODULES OF STUDY:● Health, Safety and Security at work ● Develop effective working relationships with colleagues in logistics

operations


● Process orders for customers in logistics operations ● Assemble orders for dispatch in logistics operations ● Pick goods in logistics operations ● Place goods in storage in logistics operations ● Wrap and pack goods in logistics operations

One unit from the following:

● Keep work areas clean in logistics operations ● Maintain hygiene standards in handling and storing goods in logistics

operations ● Maintain the cleanliness of equipment in logistics operations


● Use equipment to move goods in logistics operations ● Moving and/or handling goods in logistics operations ● Use a forklift side-loader / compact crane / industrial forklift truck /

hoist in logistics operations


● Check stock levels and stock records ● Keep stock at required levels in logistics operations

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● Operate equipment to perform work requirements in logistics operation● Maintain the safety and security of hazardous goods and materials in

logistics operations● Receive goods in logistics operations ● Process returned goods in logistics operations ● Sort goods and materials for recycling or disposal in logistics operations ● Contribute to the provision of customer service in logistics operations ● Supervise the receipt, storage or dispatch of goods ● Principles of food safety in logistics

Level 2 Food Safety within LogisticsCOURSE DURATION:Five days

ENTRY REQUIREMENTS:Suitable for operatives and managers who handle food during storage andtransportation process.

CONTENT:● Maintain personal hygiene for food safety in a logistics environment● Maintain safe storage of food during storage● Maintain food safety during transport● Apply and monitor food safety management procedures in logistics

environment● Maintain food safety during loading and unloading● Clean vehicle to maintain food safety● Maintain food safety during delivery

Level 2 Supply Chain ManagementMODULES OF STUDY:● Health, safety and security at work ● Develop effective working relationships

with colleagues in logistics operations ● Make an effective contribution to a

business in the logistics sector


● Obtain information on storage locationsand facilities

● Obtain information on distributionrequirements

● Obtain information on the supply chain ● Analyse information on the supply chain

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● Monitor the flow of supplies in the supply chain ● Monitor the distribution of supplies ● Monitor the flow of returned supplies ● Monitor the transportation of supplies ● Place and monitor orders with suppliers


● Process customs documentation for goods ● Process transport documentation for goods ● Process financial documentation for goods ● Organise the preparation of documentation for the transportation of goods


● Select suppliers in the supply chain or logistics operation ● Procure supplies or services in the supply chain or logistics operation ● Control supplies to storage locations and facilities ● Administer contracts

Level 2 International Trade and LogisticsOperationsMODULES OF STUDY:● Health, safety and security at work● Obtain information on goods being transported● Select and recommend methods for transporting goods● Contribute to effective working relationships in logistics environments


● Arrange transportation of goods by road● Arrange transportation of goods by air● Arrange transportation of goods by rail● Arrange transportation of goods by sea or waterway


● Process customs documentation for goods● Process transportation documentation for goods● Process financial documentation for goods


● Select service providers for transporting goods● Arrange the transportation of goods using multiple transport modes● Organise the preparation of documentation for the transportation of

goods

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Level 2 Mail Distribution for MailOperativesMODULES OF STUDY:● Contribute to health, safety and security in mail services● Contribute to working relationships in mail services

Four of the following options:

● Handle mail● Contribute to the maintenance of equipment used in mail services● Plan routes to mail destinations● Transport mail● Collect mail● Process mail instructions● Separate mail for processing● Process mail through automated systems● Sort mail● Deliver mail

Level 2 Package for DeliveryOperative/CourierMODULES OF STUDY:● Contribute to health, safety and security in mail services● Contribute to working relationships in mail services

Four of the following options:

● Handle packages● Contribute to the maintenance of

equipment used in package distribution

● Plan routes to package destinations● Transport packages● Collect packages● Process package instructions● Separate packages for processing● Process packages through automated

systems● Sort packages● Deliver packages

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Level 3 Driving Goods VehiclesMODULES OF STUDY:● Contribute to the provision of customer service in logistics operations● Provider leadership for your team in logistics operations● Take responsibility for health, safety and security in your team● Drive the vehicle on roads in a safe and fuel efficient manner


● Prepare the vehicle for driving● Protect the vehicle and the load● Ensure the vehicle is loaded correctly● Ensure the vehicle is unloaded correctly● Dealing with payment transactions in logistics operations● Couple and uncouple the articulated or drawbar vehicle

Three of the following options:

● Allocate and check work in your team in logistics operations● Inducting new colleagues in your team in logistics operations● Manage your own professional development in logistics operations● Recruit, select and keep colleagues in logistics operations● Build and manage teams in logistics operations● Help team members address problems affecting their performance in

logistics operations

Three of the following options:

● Routing and scheduling of loads● Schedule logistics operations to meet customer requirements● Arrange the transportation of goods using multiple transport modes● Organise the preparation of documentation for the transportation

of goods● Ensure compliance with legal, regulatory, ethical and social requirements

in logistics operations

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Level 3 Logistics OperationsMODULES OF STUDY:● Health, safety and security at work● Make an effective contribution to a business in the logistics sector● Develop effective working relationships with colleagues in logistics

operations● Contribute to the provision of customer service in logistics operations

Three from the following:

● Obtain information on the collection and or delivery of loads● Plan the route and timings for the collection and delivery of goods● Process orders for customers in logistics operations● Pick goods in logistics operations● Wrap and pack goods in logistics operations● Receive goods in logistics operations● Sort goods and materials for recycling or disposal in logistics operations● Keep work areas clean in logistics operations● Maintain the cleanliness of equipment in logistics operations● Maintain the safety and security of hazardous goods and materials in

logistics operations● Maintain hygiene standards in handling and storing goods in logistics

operations● Principles of food safety in logistics

Two from the following:

● Prepare the van / rigid vehicle / articulated or drawbar vehicle for driving● Protect the van / rigid vehicle / articulated or draw bar vehicle and load● Load the van / rigid vehicle / articulated or draw bar vehicle correctly● Unload the van / rigid vehicle / articulated or draw bar vehicle correctly

One from the following:

● Moving and/or handling goods in logistics operations● Use equipment to move goods in logistics operations● Use an industrial hoist / forklift truck / forklift side-loader / compact

crane in logistics operations● Operate and monitor the van / rigid vehicle / articulated or draw bar

vehicle systems

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Level 3 Traffic OfficeMODULES OF STUDY:● Health, safety and security at work● Develop productive working relationships with colleagues in logistics

operations● Routing and scheduling of loads● Manage the traffic office


● Release vehicles for daily tasks ● Monitor vehicle movements ● Identify suitable collection or delivery points ● Contribute to the provision of customer service in logistics operations ● Inducting new colleagues into a logistics operation ● Post journey reports and checks

One from the following:

● Produce costings for freight transport ● International road transport operations ● Help team members address problems affecting their performance in



● Recruit, select and keep colleagues in logistics operations ● Build and manage teams in logistics operations ● Manage your own professional development in logistics operations

Level 3 Warehousing and StorageMODULES OF STUDY:● Contribute to the provision of customer service in logistics operations ● Provide leadership for your team in logistics operations ● Supervise the receipt, storage or dispatch of goods ● Take responsibility for health, safety and security in your team

Three units from the following:

● Moving and/or handling goods in logistics operations ● Use equipment to move goods in logistics operations ● Process returned goods in logistics operations ● Sort goods and materials for recycling or disposal in logistics operations ● Check stock levels and stock records ● Maintain the safety and security of hazardous goods and materials in


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● Allocate and check work in your team in logistics operations ● Inducting new colleagues into a logistics operation ● Manage own resources and professional development in logistics operations ● Recruit, select and keep colleagues in logistics operations ● Build and manage teams in logistics operations


● Schedule logistics operations to meet customer requirements ● Arrange the transportation of goods using multiple transport modes ● Organise the preparation of documentation for the transportation of goods ● Ensure compliance with legal, regulatory, ethical and social requirements

in logistics operations


● Optimise the use of logistics resources ● Respond to problems in logistics operations ● Improve the performance of logistics operations ● Minimise the environmental impact of logistics operations


● Release the vehicle for daily tasks ● Apply technology in logistics operations ● Monitor vehicle movements ● Manage the traffic office ● Principles of food safety supervision in logistics

Level 3 Supply Chain ManagementMODULES OF STUDY: ● Develop productive working relationships with colleagues in logistics

operations ● Make an effective contribution to a business in the logistics sector

Four units from the following:

● Ensure compliance with legal, regulatory,ethical and social requirements inlogistics operations

● Ensure an effective organisationalapproach to health, safety and securityin supply chain

● Ensure an effective organisationalapproach to health, safety and securityin supply chain management or alogistics operation

● Apply improvements to the supply chain ● Plan the workforce in supply chain

management or a logistics operation ● Respond to problems in logistics

operations

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● Manage risk in supply chain management or a logistics operation ● Encourage innovation in supply chain management or a logistics

operation ● Implement change in supply chain management or a logistics operation


● Schedule logistics operations to meet customer requirements ● Arrange the transportation of goods using multiple transport modes ● Control supplies at storage locations and facilities ● Plan change in supply chain management or a logistics operation ● Select suppliers in the supply chain or a logistics operation ● Procure supplies or services in the supply chain or a logistics operation


● Manage a budget in supply chain management or logistics operation ● Manage contracts in supply chain management or logistics operation● Manage finance in own area of responsibility on supply chain

management or a logistics operation ● Manage business processes in the supply chain or a logistics operation ● Manage a project in supply chain management or a logistics operation


● Optimise the use of logistics resources ● Minimise the environmental impact of logistics operations

CILT Level 3 Certificate in Logistics andTransportThis qualification is designed to provide a sound foundationfor a career within the transport and supply chain fieldsand to provide learners with a complete set ofmanagement skills.

MODULES OF STUDY:● Business theory● Business application


● Warehousing● Inventory● Procurement● Supply chain operations● Freight transport operations● Passenger transport operations● Transport planning

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CILT Level 3 Certificate in Global LogisticsThis course provides knowledge and understanding of currenttrade patterns and the structure and operation of global andmulti-national trade, business and supply chains. It includeseconomic, environmental, cultural, political and ethical issuesand moves on to address how global trade is regulated,constrained, controlled and monitored across all major modes oftransport. The qualification also seeks to provide learners with acomplete set of management skills.

MODULES OF STUDY:● Business Theory: The Business Theory unit gives learners the ability to

understand and use theory from such elements as marketing and productpositioning to managing information, reporting to finance and aspects oflegality.

● Business Application: Covers a wide spread of information covering keymanagement practices and theory across line or functional managementthrough to business planning, motivations and the art of managingpeople.

● Global Logistics: The unit considers the options available for internationalbusinesses wishing to minimise any negative factors, including thoseassociated with the environment and conducting global business. The unitexamines physical and human resource issues related to extended supplychain operation and control, including the quality assurance anddevelopment of technical and quality standards.

CILT Level 3 Award in LocalAuthority Passenger TransportPlanning and ProvisionThis course is designed to provide anunderstanding of the activities undertaken bylocal authority passenger transport officers inplanning, directing and providing transport andassociated services.

Following this course, candidates can progress tothe CILT Level 3 Certificate in Local AuthorityPassenger Transport Planning and Provisionqualification which will include two additionalmandatory units in Business Theory and BusinessApplication.

MODULE OF STUDY:● Local Authority Passenger Transport Planning

and Provision:This unit seeks to equip practitioners with thenecessary skills and knowledge to delivereffective and efficient services that meet theidentified needs of local communities. As wellas technical capabilities, the unit also aims todevelop learners’ abilities to contribute to theauthority’s aims and objectives in respect ofpassenger transport provision.

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CILT Level 3 Certificate in Local AuthorityPassenger TransportThis qualification leads on from the CILT Level 3 Award inLocal Authority Passenger Transport Planning and Provisionand aims to provide learners with a complete set ofmanagement skills.

The certificate course is aimed at team leaders, newsupervisors or aspiring managers working within localauthorities, or those wishing to enter the field.

MODULES OF STUDY:● Business Theory: Provides the ability to understand and use theory from

such elements as marketing and product positioning to manageinformation, reporting to finance and aspects of legality.

● Business Application: This unit contains a wide spread of informationcovering key management practices and theory across line or functionalmanagement through to business planning, motivations and the art ofmanaging people.

● Local Authority Passenger Transport Planning and Provision: This unitseeks to equip practitioners with the necessary skills and knowledge todeliver effective and efficient services that meet the identified needs oflocal communities. As well as technical capabilities, the unit aims todevelop learners abilities to contribute to the authority’s aims andobjectives in respect of passenger transport provision.

Level 4 Supply Chain ManagementMODULES OF STUDY:● Provide leadership in supply chain management or a logistics operation ● Ensure an effective organisational approach to health, safety and security

in supply chain management or a logistics operation ● Ensure compliance with legal, ethical and social requirements in logistics

operations ● Develop productive working relationships with colleagues and

stakeholders in supply chain management or a logistics operation


● Develop a strategic business plan in supply chain management or alogistics operation

● Implement a strategic business plan in supply chain management or alogistics operation

● Plan change in supply chain management or a logistics operation ● Implement change in supply chain management or a logistics operation ● Analyse information on the supply chain ● Develop and implement operational plans in supply chain management

or a logistics operation

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● Manage business processes in supply chain management or a logisticsoperation

● Manage a programme in supply chain management or a logistics operation ● Manage finance for supply chain management or logistics operation ● Manage finance for own area of responsibility in supply chain

management or a logistics operation


● Build own organisations understanding of its markets and customers insupply chain management or a logistics operation

● Map the logistics environment in which own organisation operates ● Develop the culture of own organisation in the supply chain or a logistics

operation ● Encourage innovation in supply chain management or a logistics

operation ● Establish strategic relationships within the supply chain● Minimise the environmental impact of logistics operations ● Manage risk in supply chain management or a logistics operation


● Plan the workforce in supply chain management or a logistics operation ● Recruit, select and keep colleagues in logistics operations ● Help team members address problems affecting their performance in

logistics operations● Manage your own professional development in logistics operations

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HAVERING COLLEGE – DEVELOPING THE NEXTGENERATION OF EMPLOYEES

With serious concerns regarding an aging workforce and difficulty in fillingvacancies, Havering College is acting proactively to find, train and ensurereadiness of the next generation of workers for the transport and logistics sector.

Starting in September 2013 Havering College will be offering training to16-19 year olds who will be completing courses that are specifically tailoredtowards employment within the transport and logistics sector.

CAN YOU HELP TO ATTRACT A YOUNGER WORKFORCE?As candidates reach the ages of 16-18 we need to ensure six week workplacements are available for them to go out into the workplace. They willhave a good level of knowledge of the sector and workplace duties with theknowledge to complete practice tasks. We need to offer this opportunity toensure candidates can learn skills, integrate and experience working withinthe transport and logistics sector. Can you help?

MODULES OF STUDY:● Work preparation training● Work placement (minimum of six weeks in duration) ● Relevant qualification(s) for the sector. A choice of:

● Certificate in Logistics and Transport Operations● Logistics Operations● Warehousing and Storage● Supply Chain Management● International Trade and Logistics Operations● Global Logistics● Customer Service and marketing

● English and Maths training (to achieve equivalent of grades A-C at GCSE level)

● English for speakers of other languages where applicable

THIS COULD BE YOUR OPPORTUNITY TO FIND YOUR EMPLOYEES OF THE FUTURE.

TEST YOUR FUTUREEMPLOYEES BEFOREYOU FORMALLYEMPLOY THEM!

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SUCCESSION PLANNING AND APPRENTICESHIP PROGRAMMES

WHY THE APPRENTICESHIP PROGRAMME INSTEAD OF THEQUALIFICATION ONLY?Because apprentices receive specific sector relevant training they can havean immediate effect on your business and make a significant contribution byfilling your skills gap. You also have the opportunity to input into theirtraining programme ensuring you identify the skills you specifically wantthem trained to complete.

Apprenticeships ensure more competent, better trained staff, who canimprove your productivity and make your organisation more competitive.

They are designed to help your employees reach their full potential andbecause they are structured and require commitment you’ll find apprenticesmore disciplined from the start.

HOW DO THEY WORK?The employer provides on–the-job training and is responsible for the wagesand employment costs as the apprentice is their employee. The apprenticewill attend college one day per month and when in the workplace will worktowards producing a qualification portfolio. This portfolio contains evidence oftheir work which they will complete within the course of their normal duties.The assessor would visit the student for about one hour every fortnight toensure tutorial support and assess their work produced in the workplace.

This part of the programme can be started at anytime during the year andthe students get up to 15 months to complete all units.

In addition Havering College provides off-the-job training which is for 28weeks. This includes:

● Technical Certificate – knowledge development● Functional Skills Qualification in communication and numeracy● Employment Rights and Responsibilities (ERR)● Personal Learning & Thinking Skills (PLTS)● Knowledge and Skills Qualification (modules of training are listed within

the qualification only information)

Some qualifications also haveadded value aspects to themthat Havering College deliver asan important skill required toundertake the candidates jobthat would otherwise not beoffered.

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CompetenceBased Award

(Workattendance)

KnowledgeBased Award

(Collegeattendance)

Functional Skills(English and Maths)

PersonalLearning and

Thinking Skills

Employer Rightsand

Responsibilities

HOW DO I FIND A SUITABLE APPRENTICE?An employer representative from the college will be able to help, supportand guide you in finding a suitable apprentice. You may already havesomeone in mind within your current workforce or if you need to recruit asuitable person then we can help you to advertise the vacancy and selectthe most appropriate applicants.

FUNDINGApprenticeship funding is available from the National Apprenticeship Service.The size of the contribution varies depending on your sector and the age ofthe candidate. If the apprentice is aged 16–18 years old, they receive 100per cent of the cost of the training; if they are 19-24 years old, they willreceive up to 50 per cent; if they are 25 years old or over they may only geta contribution depending on the sector and area in which you operate. The employer will be asked to make a contribution to the cost of the trainingfor apprentices over the age of 19.

If you have a group of 10 apprentices (or more) within your company,on the same apprenticeship programme then we will be able to deliverat a venue of your choice.

INTERMEDIATE APPRENTICESHIPS (LEVEL 2) It is expected candidates on an Intermediate Apprenticeship should completetheir apprenticeship within approximately 12 months. One day per month toattend off-the-job training will be required.

Intermediate Apprenticeships DrivingGoods VehiclesThis apprenticeship is suitable for employees wishing to become:

● Pedal cycle courier ● Motorcycle courier ● Van driver ● Rigid LGV driver ● Articulated/draw bar LGV driver

See page 17 for learning modules.

In addition to the completion of the course providing five nationallyrecognised qualifications, studying at Havering College will also provide:

● Licence acquisition for chosen vehicle included in cost of course (1st attempt)

● Initial Driver CPC qualification included in cost of course (1st attempt)● Up to three day periodic CPC training included in cost of course● CILT Level 2 Award in Employee Rights and Responsibilities in the

Logistics Industry

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Intermediate ApprenticeshipWarehousing and StorageSuitable for candidates wishing to learn skills in operating specialistmachinery to get things onto – and down from – high storage spaces; learnabout keeping some goods at low temperatures; and improve your spatialawareness, so that you can quickly and efficiently load objects of differentshapes and sizes.



● Inclusion of Fork Lift Truck Novice Licence (RTITB Accredited)● CILT Level 2 Award in Employee Rights and Responsibilities in the Logistics

Industry

Intermediate Apprenticeship Mail andPackage DistributionThis course is suitable for employees working as package delivery operative,courier or mail centre operative.



● Certificate in Manual Handling● Certificate in Health and Safety● CILT Level 2 Award in Employee Rights and Responsibilities in the

Logistics Industry

Intermediate Apprenticeship Logistics OperationsThis course is suitable for employees wishingto experience working within all areas of thelogistics business to gain a completeunderstanding of how the business operatesand works.


In addition to the completion of the courseproviding five nationally recognisedqualifications, studying at Havering Collegewill also provide:

● Receipt of CIEH Health and Safetyqualification

● CILT Level 2 Award in Employee Rights andResponsibilities in the Logistics Industry

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Intermediate Apprenticeship Traffic OfficeSuitable for candidates wishing to gain a broad overview of how systemswork by carrying out routine tasks within a traffic office, such as managingtimetables, planning routes, scheduling loads, and assigning drivers tovehicles. You'll also be introduced to the commercial aspects of the businessby learning about how to quote for services.



● Receipt of IOSH Working Safely Health and Safety certificate● CILT Level 2 Award in Employee Rights and Responsibilities in the

Logistics Industry

Intermediate Supply Chain ManagementSuitable for candidates wishing to work as supply chain officers making suregoods are ordered and delivery of them is tracked.



● Receipt of CIEH Health and Safety qualification● CILT Level 2 Award in Employee Rights and Responsibilities in the

Logistics Industry

Intermediate Apprenticeship inInternational Trade and Logistics OperationsSuitable for candidates wishing to work in an administrative role within thelogistics sector who are involved in arranging the internationaltransportation of goods.



● Receipt of CIEH Health and Safety qualification● CILT Level 2 Award in Employee Rights and Responsibilities in the

Logistics Industry

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ADVANCED APPRENTICESHIPS (LEVEL 3)It is expected that Advanced Level Apprentices should complete theirapprenticeship within approximately 18 months.

Advanced Apprenticeships Driving Goods VehiclesThis apprenticeship is suitable for employees working in a supervisorycapacity in relation to driving goods vehicles.



● Licence acquisition for chosen vehicle included in cost of course (1st attempt)

● Up to three day periodic CPC training included in cost of course

Advanced Apprenticeship Logistics OperationsThis apprenticeship is suitable for candidates who hold a team leader orsupervisor role for a logistics company. As an apprentice, your duties mayinvolve transportation, stock control, warehousing, and/or monitoring theflow of goods and materials. You’ll be responsible for the day-to-day runningof your team or section and making sure that quality, cost and efficiency ofthe supply chain meets standards.



● Reduced cost to achieve forklift truck / forklift side-loader / compactcrane licence

● Manual Handling certificate

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Advanced Apprenticeship Traffic OfficeSuitable for candidates wishing to become responsible for managing thetraffic office, ensuring all staff are properly trained on relevant computersystems, check vehicle reports and defect sheets, organise replacementdrivers/vehicles as required and ensure the driver rota is complete. You willalso be able to use and report on fleet management systems onfuel/vehicle usage.



● Receipt of IOSH Working Safely Health and Safety certificate● 10% reduction in cost for the completion of Operator Certificate of

Professional Competence

Advanced Apprenticeship Warehousingand StorageSuitable for senior warehouse person / team leader.



● 20% reduction in cost of leadership and supervisory training● Level 3 CIEH Health and Safety for Managers qualification

Advanced Supply Chain ManagementSuitable for candidates wishing to work as supply chain managers, ensuringsuppliers are supplying or delivering goods correctly.



● 20% reduction in cost of leadership and supervisory training

HIGHER LEVEL APPRENTICESHIPS (LEVEL 4)Higher Level Apprenticeships are the equivalent of a Foundation Degree. It is expected that advanced level apprentices should complete theirapprenticeship within approximately 24 months.

Higher Level Apprenticeships in SupplyChain ManagementThis apprenticeship is suitable for employees working as supply chainspecialists and will be responsible for critical evaluation and analysis ofsuppliers and contracts.

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PRACTICAL SKILLS TRAINING

Licence AcquisitionWE CAN DELIVER: ● 8 days attendance● If you have 10+ apprentices on the same programme we will deliver at a

location named by you● Regular start dates throughout the year● Will take up to 18 months to complete full qualification

Suitable for candidates wishing to become drivers of motor cycles / rigidvehicle / articulated or drawbar vehicles

THE COURSE CONSISTS OF:● Half a day of theory training with additional home study● Half a day of hazard perception training with additional home study● Half a day of initial CPC case study training with additional home study● 4.5 days practical training followed by DVLA practical testing● Module 2 half day training followed by DVLA examination

Fork Lift Truck Training / LicenceAcquisition (RTITB accredited)WE CAN DELIVER: ● At an official training centre or on-site at the clients own premises using

their own vehicles● We train a maximum of three trainees to one instructor

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38 RTITB Lift Truck Novice TrainingDURATION:Five days

ENTRY REQUIREMENTS:Candidates must be medically fit to operate a lift truck

OBJECTIVES:To gain the certification required, via RTITB end testing, to operate a Lifttruck in a safe, efficient manner as laid down by The Health & Safety at WorkAct 1974

CONTENT: AS PER RTITB TEST SYLLABUS TO INCLUDE:● Health and safety at work● Safety codes of practice● Safe operating procedures● Hydraulics systems● Loading/unloading of vehicles● Manoeuvering exercises● Pallet handling

RTITB Lift Truck Refresher TrainingDURATIONOne to two days

ENTRY REQUIREMENTS:For operators holding a current certificate at the time of training (one day) orpreviously certificated and experienced operators whose certificates havetime expired (two days).

OBJECTIVES:To gain the certification required, via RTITB end testing, to operate a lifttruck in a safe, efficient manner as laid down by The Health & Safety atWork Act 1974

CONTENT: AS PER RTITB TEST SYLLABUS TO INCLUDE:● Health and safety at work● Safety codes of practice● Safe operating procedures● Hydraulics systems● Loading/unloading of vehicles● Manoeuvering exercises● Pallet handling

*This course can also be counted towards Driver CPC if required, pleasecontact us for details*

RTITB Lift Truck Experienced OperatorDURATION:Three days

ENTRY REQUIREMENTS:For experienced, medically fit operators who have not had the advantage offormal tuition or who have failed the Test of Competence.

OBJECTIVES:To gain the certification required, via RTITB end testing, to operate a lifttruck in a safe, efficient manner as laid down by The Health & Safety atWork Act 1974

CONTENT: AS PER RTITB TEST SYLLABUS TO INCLUDE:● Health and safety at work● Safety codes of practice● Safe operating procedures● Hydraulics systems● Loading/unloading of vehicles● Manoeuvring exercises● Pallet Handling

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Vehicle Mounted Lift Truck (novice)DURATION:Five days

ENTRY REQUIREMENTS:Medically fit trainees. A trainability assessment can be arranged prior tocourse.

OBJECTIVES:To provide basic training to vehicle mounted lift truck operators enablingthem to operate vehicle mounted lift trucks

CONTENT:● Health and safety at work● Safety codes of practice● Forces at work● Weight assessment● Theory of driving● Safe operating procedures● Daily checks● Hydraulics systems● Manoeuvring exercises● Corrective driving● Pallet handling● Loading/unloading of vehicles● Driving on/off ramps

The above course can also be presented as refresher courses, optionsdetailed below:

● 1 Day - For operators holding a current certificate at the time of training.● 2 Days - For previously certificated/experienced operators

whose certificates have expired.● 3 Days - For experienced, medically fit operators who have not had any

formal tuition.

*This course can also be counted towards Driver CPC if required, pleasecontact us for details*

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E-LEARNING PROGRAMMESIt is known that releasing employees from the workplace is nearlyimpossible. We have therefore worked with partners to bring together anoffer of e-learning programmes that can be completed flexibly, notdistracting employees away from their primary job role.

Whether you use these as part of the induction process or throughout theorganisation to ensure all employees have completed compliancy/development training we have a range of products available specifically forthe logistics sector:

● Level 1 Health and Safety● Level 2 Award in Health and Safety● Level 1 Fire Safety● Introduction to First Aid Awareness● Introduction to Environmental Awareness● Level 2 Principles of Manual Handling● Level 2 COSHH (Control of Substances Hazardous to Health)● Level 2 Customer Service● Essential IT Skills

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SHORT COURSES

Business Improvement Techniques –Understanding the Fundamentals (2 DAYS)This course is designed to provide a foundation in business processimprovement for people considering or actually engaged in the launch ofprocess improvement initiatives.

COURSE CONTENT:● Definition of a business process● Key points on process optimisation● Process mapping and documentation techniques● Brown paper fairs● Behavioural aspects of process change● The elements of process innovation – The 7R’s

Participants will be equipped to define business processes, including processmapping and documentation techniques.

This is a practical course, offering an understanding of business processimprovement and providing a range of ready-to-use tools and techniques toapply back to the workplace.

Demand Planning and DemandManagement for Improved BusinessPerformance – aligning demand planningand forecasting for supply chain success(2 DAYS)The course is designed for all those on the sales and marketing side of thebusiness, such as sales and marketing managers, account managers,demand planners and demand managers. Supply planners will also benefitfrom attending this course.

COURSE CONTENT:● Importance of demand planning and demand management● How to improve the demand planning process within your company● The important of the forecasting process● Forecasting as part of demand planning● The fact the demand can be managed, influenced and adjusted ● The relevant performance measures for demand management● What can be done to stabilise demand and better balance demand

and supply?● How improving demand planning and demand management can improve

overall business performance

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Participants will gain a better understanding of the traditional planning loopand how to improve the demand planning process. In addition, they willlearn how to measure performance and some techniques to ensureobjectives are met.

The course will equip participants with a range of demand planningtechniques that can be readily applied back in the workplace for positive,immediate results.

LEAN Approach to Service IndustryBusiness – the benefits of going lean inthe service industry (3 DAYS)This course is designed for senior and middle managers.

COURSE CONTENT:● Differences between lean manufacturing and lean service● Systems thinking and ‘Deming’ thinking in service● Service waste and service value concepts● A macro level approach to starting a lean service transformation● Service classifications● Lean and systems approach in difference service categories● Mapping different service situations● Standard work in service – what to do and what not to do● Managing demand and capacity● Total productive administration● A3 and visual management in service● Lean transformation in service● Case studies

Delegates on this course will develop their knowledge and understanding ofthe benefits of lean across their organisational structure.

Equipped with the latest thinking,tools and advice on how to avoidcommon pitfalls; participants willbe able to deliver real, tangibleorganisational structure.

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Warehouse Management – How effectivewarehouse management can deliverincreased profitability (2 DAYS)This course is for junior and middle management requiring a great insightinto the role of the warehouse in today’s supply chain or senior managersseeking a more detailed understanding of warehousing.

COURSE CONTENT:● Picking methodology● Warehouse technology● Performance measurement● Health and safety and current legislation● Key performance indicators

Course participants will learn the key management issues of getting theproduct to the customer on time, in full, to the right place, in the rightcondition, with the right paperwork and at the right cost. They will also learnhow to adhere to the five basic tenets of warehouse management: accuracy,efficiency, safety, security and cleanliness.

Implementing efficient and effective management systems and harnessinghow new technology as appropriate can help the warehouse operationscontribute to the organisation’s overall increased profitability.

Business Performance Management (1 DAY)This course is suitable for professionals and managers in functional areassuch as sales, operations, commercial and shared services.

Using Key Performance Indicators can help to add real value to a businessand ultimately deliver success. Optimising performance and achieving greatresults depends on excellence in both management information systems andmanagement responses. This course provides the tools that managementneed to help their organisations succeed.

Following the course managers will be able to achieved control of theirprocesses and improve the performance of their team and business.

Making Budgeting Work in the Real World (1 DAY)This course is designed to appeal to professionals, both in finance functionsand other areas, who are looking for a practical course.

The purpose of the course is to enable learners to create and manage moresuccessful budget and apply budgeting theory and knowledge in their ownorganisation.

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Communicating complex ideas (1 DAY)How do you explain complicated concepts and issues to colleagues or otherswho do not have your technical expertise? Whether getting support for ideasfrom senior management or communicating critical issues to customers andnon-technical colleagues. The difficulty lies in the complexity of themessage. Sharing the full detail of an issue risks baffling the recipient;simplifying the matter can be difficult without misleading.

This course provides a professional process for professionals in a wide rangeof disciplines to improve their communication skills and augment theirtechnical expertise.

Customer service (1 DAY)The fundamentals of good customer service are the delivery of highstandards of service and being focused on and understanding customers’needs. Good service is about paying attention to the detail and action, notpromises. This course therefore assists the learner in building relationships,communicating effectively, handling difficult situations as well as theelements of procedures and processes.

This course is suitable for anyone who has contact with both internal andexternal customers and suppliers and is looking to deliver real high value,excellent customer service.

Effective communication skills (1 DAY)The way you communicate can affect every aspect of your work, no matterwhat level within the organisation you work at. If you think you are notbeing taken seriously, your ideas and inputs may be lost. This may not bebecause of the standard of your work, but because of the way you areputting yourself and your ideas across. To make an impact and to achievebusiness goals, effective communication is key. This course will help youmaster the aspects of communication that will make you successful in yourorganisation:

● How to listen● How to present● How to write reports

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Negotiation skills (1 DAY)This course is aimed at all those whose role includes a level of negotiationwith suppliers, partners or customers.

Negotiation is a key part of every professional’s life. How long will this take?Who will do it? How much will it cost? This course has, as its central premise,the idea that the best outcome for a negotiation is that both parties feelthey have been successful.

It will help you to plan for negotiations, make sure the outcomes aresuccessful and handle difficult situations when they arise.

Networking skills (1 DAY)This course is aimed at staff in all functions, at all levels, especially thosewishing to improve their overall effectiveness.

This course explains the key skills needed to make the most of yournetwork, how to expand it, and ensure that it meets your career andbusiness needs. Practical exercises and activities make it easy to put thesound advice given into practice.

Problem solving (1 DAY)Every day in our working lives we encounter problems. Many are small andwe overcome them easily, but some require more thought and can evenblock our progress. Successful people are able to solve problems as theyarise in a timely and efficient way.

This course provides a systematic approach to solving problems that willequip you to overcome barriers and move forward improving your overalleffectiveness.

Project management (1 DAY)Much of what we do in our day to day roles is project management.Managing projects of any size requires a very specific set of skills andknowledge and a defined approach. This course draws on some of thecommon principles in current project management thinking and trains you inthe skills required for how a project comes into existence through to whatneeds to be done once your project is complete.

This course is suitable for all employees who have an interest in orresponsibility for effective project management.

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Leadership skills (1 DAY)This course is aimed at managers at all levels and those wishing to developtheir management skills for future use.

Leadership is a key skill that every manager needs to master. This course willhelp you to develop your leadership skills and use them to provide cleardirection for your team.

Managing high-performing teams (1 DAY)Successful team management can provide a multitude of benefits to anorganisation. A high-performing team increases morale, improves productivityand efficiency, and provides better overall organisational performance.

This course will equip managers to create, develop and nurture a streamlinedteam. Leaders will understand the different stages of team development,how to adopt the most appropriate approach and how to handle issues suchas team performance, politics, dynamics and power structures.

This course will appeal to people at all levels. New managers or thosepreparing to take the role on will be equipped to create, manage andnurture a streamlined team. More experienced senior managers will valuethe opportunity to refresh their skills and approach.

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Managing workload (1 DAY)We all have at times tight deadlines, large workloads and feel exhausted fromthe pressures and stress caused. This course helps learners develop techniquesfor managing workload through identifying their priorities correctly, settingeffective goals and making the best use of their time. It also looks at whatthey can do when their workload really does become excessive.

From Ad-Hoc to Strategic WorkforceDevelopment (3 DAYS)Suitable for those who are involved in the management of the trainingprocess or procurement of training. You may be a line manager, depotmanager, member of the HR team or a company trainer who wishes to learnnew tools and techniques to ensure they are gaining maximum value fromtraining being delivered/received.

During the workshops you will learn how to identify training needs of yourdepartment or organisation, how to source the appropriate training and howto measure the value of return both during and after the training.Throughout the training you will build your own toolkit to use within yourorganisation and a mini project undertaken will ensure you have theopportunity to apply your new skills while adding value to the business.

Course is 3 days total consisting of 1 day per month.

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BUSINESS TRAINING

ACCOUNTANCY● AAT Level 2 Certificate in Accounting● AAT Level 3 Diploma in Accounting● AAT Level 4 Diploma in Accounting

ADMINISTRATION● Intermediate Apprenticeship in Administration● Advanced Apprenticeship in Administration● Levels 2 / 3 / 4 Business and Administration

CUSTOMER SERVICE● Intermediate Apprenticeship in Customer Service● Levels 2 / 3 / 4 Customer Service

TEAM LEADING, LINE MANAGEMENT AND SUPERVISORY SKILLS● ILM Level 2 Team Leading● ILM Award / Certificate / Diploma in First Line Management● Performance Appraisal Training for Line Managers● Discipline Grievance and Absence Management

ENGLISH AND MATHS SKILLS● English for Adults – Basic level● Maths for Adults – Basic, Intermediate and Advanced level● GCSE English Language (evening class)● GCSE Mathematics (evening class)

HUMAN RESOURCES / PERSONNEL TRAINING● CIPD Foundation Diploma in Human Resource Practice● CIPD Intermediate Diploma in Human Resource

Management

INFORMATION TECHNOLOGY● Internet / Email Skills with Literacy ● Basic IT Skills for Work

LANGUAGE TRAINING● English Speaking for Other Languages: Basic, Intermediate

and Advanced Level● English Speaking for Other Languages: Intensive training

LEADERSHIP AND MANAGEMENT● ILM Diploma in Management● Business Improvement Techniques and Problem Solving● Lean Business Training

SUPPLY CHAIN MANAGEMENT● Certificate in Procurement and Supply Operations● Advanced Certificate in Procurement and Supply

Operations● Diploma in Procurement and Supply

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CIPS SUPPLY CHAINAll of our supply chain professional development courses are deliveredagainst the qualification syllabus of Chartered Institute of Purchasing andSupply. In working this way we can ensure all candidates will be able toachieve the industry benchmark standards as expected.

It is optional if candidates wish to attend just the training aspects of theprogramme or if they would like to complete the training and assessmentexaminations. All levels are delivered via week block release programmesunless otherwise negotiated with the employer.

Level 2 Certificate in Procurement andSupply Operations● Total of 100 guided learning hours via workshop attendance

MODULES OF STUDY:● Procurement and supply principles● Procurement and supply functions● Procurement and supply processes● Procurement and supply administration● Procurement and supply stakeholders

Level 3 Advanced Certificate inProcurement and Supply Operations● Total of 150 guided learning hours via workshop attendance

MODULES OF STUDY:● Procurement and supply environments● Procurement and supply operations● Procurement and supply workflow● Inventory and logistics operations● Procurement and supply relationships

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Level 4 Diploma in Procurement andSupply● Total of 250 guided learning hours via workshop attendance

MODULES OF STUDY:● Context of procurement and supply● Business needs in procurement and supply● Sourcing in procurement and supply● Negotiating and contracting in procurement and supply● Managing contracts and relationships in procurement and supply

Level 5 Advanced Diploma inProcurement and Supply● Total of 250 guided learning hours via workshop attendance

MODULES OF STUDY:● Management in procurement and supply● Managing risks in supply chains● Improving the competitiveness of supply chains● Category management in procurement and supply● Sustainability in supply chains● Operations management in supply chains

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BESPOKE TRAINING

CAN’T FIND EXACTLY WHAT YOU ARE LOOKING FOR?While all the courses above can be tailored to your company’s methods ofworking and specific requirements, if they still do not match exactly whatyou are looking for, then please contact us. All our trainers have workedwithin the logistics sector and have a vast breadth of knowledge that can beused to provide the exact training you need. We can:

● Develop short courses● Half day workshops● Full organisational training courses● Work projects to implement new methods of working● Mentoring support programmes

THE PROCESS TO DESIGNING YOUR REQUIRED COURSEThe starting point for any bespoke programme is to find out more aboutyour organisation, its corporate strategy and objectives and how training canbe designed to support achievement of those objectives. We adopt astepped approach to developing a bespoke programme.

STEP ONE: CONSULT AND ADVISEWe work with you to get a better understanding of your business and theobjectives for investing in training for your team; for example, do you want tohave an impact on knowledge, change behaviour or change the skill set of agroup of employees? Or, do you want your team to gain new knowledge and/orskills? Listening to you and understanding the drivers for your business is the keyto putting together a package to deliver the required learning outcomes.

STEP TWO: SCOPE AND DEVELOPBased on these initial conversations we develop a learning anddevelopment programme to deliver the desired learning outcomes.

STEP THREE: REVIEW AND FINALISEThe next stage is to review the outline programme with you to ensure itmeets your requirements and then the content is finalised and timeframesfor delivery agreed.

STEP FOUR: DELIVERThe learning programme is delivered at a time, place and pace in line withyour organisational needs.

STEP FIVE: FEEDBACK AND EVALUATEFinally, we help you to evaluate the impact of the training, and use thefeedback to inform future development plans. Ideally we measure impactback in the workplace after the course to ensure a return on investment.

We have a team of experts waiting to hear from you.

Email: [email protected] or [email protected]: 01708 462800www.havering-college.ac.uk

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Business Development

Call: 01708 462800Email: [email protected] visit www.havering-college.ac.ukHavering College of Further and Higher Education, Ardleigh Green Campus,Ardleigh Green Road, Hornchurch, Essex RM11 2LL

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