skills solutions higher apprenticeship prospectus

Not going to University? Go Higher Prospectus

The smart alternative Higher Education

Go straight

into a job getti

ng

qualificatio

ns &

experience

as you go

Get a job and go higher!

Skills Solutions

No tuition fees

or loans to pay

saving you

thousands

Earn while

you learn

Please note: The course detail featured in this brochure was correct at the time of printing, but there are always developments underway with new qualifications.

In addition to our Go Higher Prospectus we also have a ‘Skills & Training’ Prospectus which covers trade occupation Apprenticeships at a range of different levels.

www.skills-solutions.org.uk

For futher details please call Apprenticeship Recruitment on 0161 233 2656 Email [email protected] online at www.skills-solutions.org.uk

SS1210 June 2011


ContentsApprenticeships - The smart alternative Higher Education

Section Page

About Us 3-8

Accountancy & Financial Services Apprenticeships 9-16

Business & Professional Apprenticeships 17-26

Construction Craft Apprenticeships 27-32

Construction Mechanical Apprenticeships 33-38

Engineering & Manufacturing Apprenticeships 39-42

Health, Social Care & Early Years 43-46

Management 47-52

How to apply 53-54

How to find us 55-56

Full Course Index 57-58

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Apprenticeship or Uni?With the increase in demand for University places and the sharp rise in course fees University places are harder to come by. That, along with the prospect of an ever rising cost of student debt, means more young people are choosing the Apprenticeship pathway.

So if full time HE or Uni is looking less and less like a viable option for you, then don’t despair - get a head start on your career, and get qualified along the way with an Advanced Apprenticeship. You’ll get training, valuable work experience and a real head-start in the jobs market. Even better, research shows that apprentices earn, on average, over £100,000 more throughout their lifetime than other employees.*

Employers are more eager than ever to take on Apprentices and train them in the specifics of their own business as a tried and tested way of boosting productivity and securing succession planning within their employee base. Advanced Apprenticeships offer that opportunity for those who are keen to learn and eager to quickly progress their career.

Options for High FlyersIf you have done well at school or completed two years post compulsory education you may be able to start straight on an Advanced Apprenticeship and progress quickly onto a Higher Apprenticeship without having completed the Intermediate level. This year we have a greater number of Advanced Apprenticeships being delivered across a number of industries and professional occupations - keep an eye out for the ‘Coming Soon’ sections.

Apprenticeships aren’t just about learning hands-on practical trades (although we certainly deliver lots of those too!) they are available and growing in popularity and demand within the Business and Professional sectors.

We’re looking for high achievers who want to progress quickly so there’s never been a better time to apply! And if you are able to find your own employer to take you on then you could qualify for a bonus payment!

* See our “Apprenticeships, Training & Skills” prospectus for our Foundation and Intermediate level Apprenticeships.

Not Going to University? Go Higher with Skills Solutions

03 Call 0161 233 2656 Text 0780 000 3241 Visit www.skills-solutions.org.uk

Go straight

into a job getting

qualifications &experience

as you go!

This brochure sets out the wide range of Advanced and Higher Apprenticeships available - see the Index Page for a full breakdown. We are always working on developing and delivering new frameworks and we work directly with employers to design frameworks to meet their specific needs - so look out for the ‘Coming Soon’ sections throughout this prospectus.

Earn while you learnOur learners are able to get a real paid job and work towards a nationally-recognised qualification- all at the same time. Once you are training with your employer, you will receive a minimum pay of £2.60 per hour, although some Apprentices will earn up to £210 per week!*

Something for Everyone!Our provision isn’t limited to young people. We also provide courses for adults who wish to improve their skills and gain qualifications, or those who are looking for a career change. We run specific training programmes for adults at the SkillCentre in Construction trades. Employers working with Skills Solutions gain more experienced, qualified staff with improved skills and increased productivity when they take on learners who have attended our SkillCentre.

As an Apprentice, if you are keen, reliable and have good attendance and time keeping then you can expect to:

• Gain new skills and experience in your chosen career• Join a growing network of learners at Skills Solutions• Be fully supported on your programme by Skills Solutions• Achieve a nationally recognised qualification and valuable

transferable skills• Attend our glitzy award ceremony for achievers!

Apprenticeships - your pathway to success!Go Higher with Skills Solutions

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Skills Solutions is the largest work based learning provider in Greater Manchester and one of the largest providers of Advanced and Higher Apprenticeships in the North West. We work with over 2,000 employers directly generating Apprenticeship vacancies and we currently look after more than 2,500 learners on a variety of Apprenticeship Programmes - we are a safe pair of hands for your career development.

Since 2000 we have been supporting young people who seek an alternative to full-time education, offering a chance at real career success without following the traditional higher-education route. Over the last 2 years we have helped 4,000 learners achieve their intended outcome, with two learners winning national awards! We work with over 2,000 employers across Greater Manchester and have great routes for our learners into employment. We are Grade 2 “good” OFSTED rated and have above average learner achievement rates. We have already helped thousands of people achieve qualifications, gain employment and progress in their careers - we can equip you too for success in the world of work!

Skills Solutions is located in the heart of Manchester but has training locations and centres across the Greater Manchester and Merseyside regions - so with our supportive tutors and student friendly timetabling we can offer learners a comprehensive and accessible learning experience. There are great benefits to getting started on the Apprenticeship route with Skills Solutions. All our tutors and advisers are industry experienced, we have flexible start dates, rolling programmes and state of the art training facilities.

Apprenticeships Available Now!Recruitment to an Advanced or Higher Apprenticeship isn’t restricted to academic term start dates. Flexible starts are available year-round. All our vacancies are advertised on the National Apprenticeship Service site www.apprenticeships.org.uk so you may want to register on that site to have quick access to submitting an application.

About Us Go Higher with Skills Solutions


All our management and professional Apprenticeship training is now delivered from our new Academy premises in Churchgate House, Manchester.

Churchgate Academy specialises in the delivery of a range of Advanced and Higher Apprenticeships as well as part time higher education and professional courses.

The Academy offers a fantastic new learning environment based in city centre business premises, equipped with purpose built training suites and using the latest technology. This includes a modern social learning zone which offers a drop in study facility for all our apprentices, students and commercial training delegates. Both the setting and our links with employers will ensure you have access to experts from the business world to support your learning experience.

Sales, Marketing & EnterpriseAs well as our traditional Advanced Apprenticeships in the Business and Financial sectors we are introducing a range of new programmes to broaden our offer. These include Advanced Apprenticeships in Sales, Marketing and Enterprise. We have also extended our management provision to include a new Higher Apprenticeship in Management at Level 5. Watch out for new Apprenticeships coming on stream over the coming months!

Leadership & ManagementSince 2001, Skills Solutions has been working in partnership with local Universities to offer Foundation Degree courses and short modular courses in leadership and management. This has allowed us to develop high quality graduate level courses which develop leadership and management skills to meet today’s business challenges - so you really can Get in, Get on and Go higher with Skills Solutions.

About our new Churchgate AcademyGo Higher with Skills Solutions

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Real life Experience, Real life Learning, Real life ExpertsThere is no better way to learn your trade than on the job which is what all our Apprentices do. But we will also want to bring to life the theory and technical underpinning knowledge which we deliver to our learners in classroom!

One of the greatest advantages of doing your Advanced Apprenticeship with Skills Solutions is the links that we have with employers - this isn’t just reflected in the vacancies that we generate with them, but we will also be building on those links to enhance our training by inviting in guest speakers to deliver Mas-ter Classes in their areas of business expertise - look out for more information on when these elements of your programme may be coming online.

Managers of the FutureAs well as enabling you to progress quickly in your chosen profession, our Advanced and Higher Apprenticeships take you well on the way to supervisory responsibilities and into Management positions. If you are undecided as to which sector you want to work in or which particular occupational area you want to focus on we also deliver specific Apprenticeships in Team Leading and Management which would equip you well for progression in any professional sector.

Supporting Apprentices, Supporting Business, Supporting the EconomyOur training provision offers a real support to the business start up and growth of business across the Greater Manchester region (and nationally for some sectors!). By offering a real progression route from Apprenticeships through to Advanced and Higher Apprenticeships we deliver a vital role in supporting the business community to build and grow their business with the assurance that their recruitment of new blood into their company can keep pace with the skills development required. At the same time this generates new and sustainable career opportunities for Greater Manchester’s young high flyers!

07

Go straight

into a job getting

qualifications &

experience

as you go!

Call 0161 233 2656 Text 0780 000 3241 Visit www.skills-solutions.org.uk

Go straight

into a job getting

qualifications &

experience

as you go!

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Accounting

Financial Services

“ Skills Solutions has played a crucial role in helping us to develop and implement a pioneering training programme in Investment Administration. This ensures our team here in Manchester are outperforming much of the industry and providing the high level of client service on which The Bank of New York’s reputation is based.”

Jackie WilliamsManaging DirectorThe Bank of New York, Manchester

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IntroductionThe Financial Services industry is a really exciting and diverse sector and provides lots of opportunities to develop your skills in your chosen area. Whether you choose an Apprenticeship in Financial Services or Accountancy you will be provided with a platform to launch a rewarding career through accredited training, practical work experience and recognised qualifications upon completion.

There are two main areas in which accounts work is undertaken - either in specific accountancy practices or in a company’s accounts department. General duties are the same for both areas, covering sales and purchase ledgers, spreadsheets, administration and inputting data, however those working in accountancy practices are also required to prepare accounts and visit clients premises to undertake audits.

Financial Services is split into sub-sectors made up of: General Insurance, Long Term (Life) Insurance, Retail Banking, Investment Banking & Providing Financial Advice. General duties will vary according to the Apprenticeship but you will be based in an office environment or in a retail outlet if you choose Retail Banking. The Financial Services industry is a really exciting and diverse sector and provides lots of opportunities to develop your skills in your chosen career.

Accounting Accounting is a highly skilled profession, with staff working at many different levels across every sector and industry. Apprentices will take the accounting qualification relevant to their Apprenticeship level. Job roles in accounts vary. You could work in literally any industry, and apply your skills to any business type – from large public sector companies and major corporations, to football clubs and small media firms. Whatever type of company you want to work for, they will always need the services of an accountant.

Completing a Higher Apprenticeship, you can progress to full membership of the Association of Accounting Technicians. You could then complete a professional accountancy qualification with a chartered body such as ICAEW, ACCA, CIMA, CIPFA, or ICAS. Successfully completing the Higher Apprenticeship offers a fast track route onto chartered studies through exemptions from certain parts of the syllabus. The extent of these exemptions is different from body to body.

Apprenticeships in Accounting & Financial Services

Not for you?

Take a look through

our Training and Skills

Prospectus for

our trade focused

Apprenticeships

11

About your training

An Advanced Apprenticeship in Accounting is suitable for people currently in an accounting based role and covers jobs such as a Trainee Accounting Technician or Assistant Accountant working across all areas of finance, although usually within a support role within a firm of accountants or in the accounts or finance departments of organisations in industry, commerce or the public sector. You’ll gain exposure to bookkeeping, auditing, tax, payroll and related assignments, also be in contact with clients and therefore require great communications skills.

Apprentices who qualify as accounting technicians might work as accounts assistants, credit control clerks, accounts clerks, or finance assistants, all helping accountants to keep financial records and prepare accounts. You’ll learn how to balance accounts, process invoices and payments, complete VAT returns, and help prepare financial statements and reports. Depending on whether you work for a large or small company, you could be specialising in one area or doing all these tasks as well as handling banking and petty cash. Running a business involves a lot of financial activities, from expenses and bills to taxes and payroll. Accountants keep track of all these things and more to make sure that businesses manage their money properly. Having a business brain, as well as a way with numbers, is a good start if you want to work in accounting.

Providing Financial ServicesThere are more than 60 million people in Britain, and most of them have at least one bank account. Lots of these people will also have loans, mortgages, insurance policies and credit cards, which result in hundreds of transactions happening every minute. This is a big sector that requires many people to keep things ticking over: cashiers, who perform withdrawals and deposits for customers; customer advisers; insurance brokers, who sell and manage insurance policies; insurance and investment administrators, who keep records and reports up to date, and others.

As an Apprentice, you could be working as an insurance clerk, claims handler, investment administrator, cashier or customer service representative. You’ll learn how to work in a financial services environment and follow important regulations. Every day you’ll encounter customers and numbers, so you’ll need good

customer-facing skills and a head for maths. The experience and skills you gain will serve you well in many areas of business.

Financial Services - General Insurance Level 3The general Insurance route will focus on those who deal with, assess. Investigate and settle insurance claims, as well as those working in broking and in underwriting straightforward and complex business. This will include, for example, handling and processing new business, renewals and mid-term amendments, including the documentation. They also may provide administrative back up in all type of insurance departments. The main tasks involve recording and checking information, dealing with clients and undertaking financial calculations.Job roles include: Underwriter, Broker, and Claims Official.

Financial Services – Life, Pensions and Investments Level 3The life, pensions and investments route focuses on authorising the underwriting of life, pensions and investment contracts, and processing documentation for straightforward and complex life, pensions and investment contracts.Job roles Include: - Claims Handler and Underwriters

Financial Services Investment Operations Level 3The Investment operations route will focus on securities and other investment in so Far as these relate to those working in operations and administration. This will include, for example, handling investor records, presenting information to investors and measuring investment performance.Job Roles Include: - Corporate Actions Administrator, Settlements Administrator, Investments Performance Administrator, Supervisors

Financial Services – Retail Banking Level 3The retail banking route will focus on work in a bank or building society, call centre or remote financial services site. The work will include, for example, creating and maintaining customer accounts, operating currency tills and counter services and handling payments, as well as related supervisory roles.Job roles include: - Senior Cashiers, Senior Customer Advisers, Foreign currency Advisers and Administration Supervisors

Financial Services – Financing and Credit Level 3


This pathway will focus those who work for financial organisations providing lending and credit facilities. The roles covered include those involved in appraising and processing applications for financing and credit facilities for both personal and business customers.Job roles Include: - Adviser, Supervisor and Customer Service Adviser.

Financial Services – Debt Collection – Level 3Debt collections has been develop to cover the skills required for the process of recovering monies owed to the creditor by establishing and maintaining a repayment agreement with the debtor, in an effective and timely manor, within legal and ethical parameters.Job Roles Include: - Credit & Risk Manager, Credit Control Team Leader and Credit Manager

Financial Services – Customer Payments for Products and Financial Services Level 2This pathway focuses on processing customers financial transactions, operating credit control procedures and operating payment by instalments.Job Roles Include: - Financial Administrator and Reconciliation Administrator.

Financial Services Administration for Mortgage and/or Financial Planning intermediaries Level 3This pathway focuses on contributing too and completing reports for mortgage and or financial planning clients, and supervising mortgage and/or financial planning andministriatve systems and processes.Job Roles Include: - Financial Advice Administrator and Financial Manager.

Advanced Apprenticeship Providing Mortgage AdviceFinancial advice, mortgage advice and long-term care insurance advice, unlike other parts of the sector, are not concentrated in particular regions, but are spread across the whole country. There are approximately 44,000 financial advisers in the UK, and with an average age of 50+, it is vital that new people are brought into the industry and this Apprenticeship Route is a good progression

route to achieve this. Mortgage advisers tend to be younger and advising on mortgages can also offer a route into the financial advice arena for many where there is a Level 4 Higher Apprenticeship in Providing Financial Advice available.

Pensions Administrators Level 3This pathway is for employers and individuals involved in activities including collating and processing pension scheme new entrant records, quoting on defined benefit and defined contribution pension scheme retirement benefits, processing pension scheme transfer in and maintaining pension scheme records using periodic updating processes.Job roles Include:-Pensions Team Leader, Pensions Administrator and Pensions Manager

Coming soonProviding Financial AdviceThis Higher Apprenticeship is about helping people and companies decide how to manage their money by providing financial advice. There are hundreds of places to put your money, from savings accounts and mortgages to ISAs and insurance policies – and with so many options out there, people need help to make an informed choice.

This apprenticeship provides a training scheme to qualify financial advisers in England, it is aimed at financial advisers who are advising on retail investment advice, commonly known as a life policy, a unit in a regulated collective investment scheme, a stakeholder pension scheme or a personal pension scheme. These qualified financial advisers can be restricted, offering just one organisation’s products, or independent offering the full range of products.

There are two types of financial adviser: ‘independent’ and ‘tied’. An independent financial adviser (IFA) researches the entire market to give advice and get the best deal for their client. A ‘tied’ financial adviser is employed by a specific bank or building society, and will advise on the products and services offered by their own company. On this Higher Apprenticeship, you’ll learn to advise on

About your training

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mortgages, long-term care insurance or other financial matters like pensions and savings depending on the pathway chosen. You’ll be meeting clients, staying up-to-date with financial markets, negotiating prices with providers of financial products and putting together financial plans based on your client discussions.

People work hard for their money, and deciding what to do with it can be daunting – so you’ll need a trustworthy manner and the ability to explain complex matters in simple terms. A good head for figures does help, but being a people person is more important. Financial advisers often work in business environments - a professional manner and a smart appearance are crucial.

Apprenticeship & Advanced Apprenticeship Payroll

It’s up to the payroll team to make sure that everyone in the company gets the right amount of money, at the right time. If anything goes wrong then payroll staff are the first people the employees will call. An employee’s pay is incredibly important to them, and you’ll be expected to answer queries and solve problems in an efficient, friendly and discreet manner - remember, you’ll have access to a lot of very sensitive financial records and other confidential information. It’s not an easy job: payroll clerks are responsible for figuring out how much employees should get paid by adding up all their overtime, deducting enough to cover tax and national insurance payments, and taking into account things like holiday, sick pay and expenses. Most payroll departments are lively, office-based teams. Organisational skills are important, and while having a good grasp of numbers will help you a great deal, a methodical and attention to detail will get you even further.

On the Advanced Apprenticeship you will build on what has been learned at level 2, introducing more complex payroll tasks, including year end procedures. You will also train more in developing effective payroll management skills.

On the Apprenticeship you will take the payroll qualifications which relate to the core skills needed to work effectively in payroll. Topics covered include calculating gross and net pay and how to maintain accurate employee records.

About your training


Available Apprenticeships in Accounting & Financial Services

Trade Level Entry Requirements Selection Methods Progression Opportunities

Accounting Higher Apprenticeship

Level 4AAT Diploma

Achievement of Advanced Apprenticeship Level 3

essential

Interview and proof of Level 3 achievement

CIMA or ACCA - intake depending on Educational

Institution

Accounting Advanced Apprenticeship

Level 3 AAT Diploma

5 x GCSEs inc. Maths & English (A-C grades),

or completion of Apprenticeship Level 2 in

Accounts


Higher Apprenticeship Level 4 AAT Diploma

Accounting Apprenticeship Level 2 AAT Certificate

5 x GCSEs inc. Maths & English (A-C grades)

Phone Interview, Face-to-face Interview

Advanced Apprenticeship Level 3 AAT Diploma

Financial Services:

Insurance - General & Life

Insurance

Advanced Apprenticeship

Level 3

Apprenticeship (L2) orGCSEs A to C or

Equivalent Level 2 qualification


On to new part-time degree in Financial

Services or continue with professional studies in

the workplace

Financial Services: General

Insurance

Apprenticeship Level 2



Advanced Apprenticeship Level 3

Financial Services:

Investment Operations &

Finance Operations (inc Retail Banking)


Level 3




On to new part-time degree in Financial

Services or continue with professional studies in the

workplace

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COMING SOON - Providing Financial Advice


Financial Services:

Investment Operations &

Finance Operations (Inc Retail Banking)





Financial Services: Financial

Administration


Level 3




Financial Services Advice Advanced Apprenticeship or

continue with professional studies in the workplace

Financial Services: Financial

Administration





Providing Mortgage

Advice


Level




On to new part-time degree in Financial Services or continue with professional

studies in the workplace

Available Apprenticeships in Accounting & Financial Services


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Business & Professional

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Business and Professional ApprenticeshipsAn Apprenticeship is a fantastic way to enter a career in business. If you have already completed two years post-compulsory education and have attained a good standard of general education, you may be able to start straight onto an Advanced Apprenticeship which will, in many cases, offer direct progression to a professional qualification in your chosen field. Alternatively you can start as an Apprentice and use this as the stepping stone to an Advanced Apprenticeship. Many of our higher level business programmes will feature off the job training delivered out of our new training premises offering you the very best learning experience and the added value of master class workshops delivered by industry experts – read on to find out more about our programmes in Marketing, Sales, IT, Administration and Customer Service.

Apprenticeships in MarketingEffective marketing is crucial to the success of every organisation and is a widely valued business skill – so an Apprenticeship in Marketing is a great way in to an exciting career. You might be employed in a specialist marketing company or within a marketing department of an organisation.

At advanced level you are likely to be working as a marketing co-coordinator, junior marketing executive/officer, advertising account executive or market researcher. The advanced programme aims to develop skills in a variety of areas in marketing including the principles of strategic management and business planning and how to implement marketing strategies and plans. You will also learn how to assess and manage risk and the importance of fulfilling legal,

regulatory and ethical requirements. The Advanced Apprenticeship includes three key components - an NVQ Level 3 Certificate in Marketing (a competence-based qualification assessed in the workplace), a Level 3 Certificate in Principles of Marketing (a knowledge-based qualification delivered off the job in workshop sessions), and finally, Key Skills/Functional Skills appropriate to the needs of the industry.

At an intermediate level you are likely to be in a role carrying out marketing activities under supervision - examples include job roles like junior marketing assistant, market research assistant or events management assistant. You will learn the principles of marketing including the role of marketing within your organisation, and how to segment a market. You will also gain an understanding of the principles of marketing in a socially responsible manner and how to fulfil the legal, regulatory and ethical requirements impacting on your marketing activities. Elements of your training will cover managing personal development and developing working relationships with colleagues. This Apprenticeship programme includes the NVQ Level 2 Certificate in Marketing, the Level 2 Certificate in Principles of Marketing along with Key Skills/Functional Skills.

Apprenticeships in Business & Professional

Not for you?

Take a look through


Prospectus for

our trade focused

Apprenticeships

19

About your training

Apprenticeships in Sales & TelesalesThe sales & telesales workforce is one of the largest professional groups in the UK today, employing around 7% of the UK workforce, or just over two million people. Apprenticeships in sales are designed to meet the needs of all sizes of employers across the public, private and not-for-profit sectors.

As an apprentice in sales you will learn the skills needed by sales professionals, including strategic account management, commercial/business awareness and business development skills, as well as the soft skills of time management, IT and communication, including negotiating and influencing skills. Learning and developing these skills within the profession can lead to a long and rewarding career with good future prospects.

At advanced level you are likely to be employed in one of the following roles:

Telesales professional - prioritising personal sales activities and prospective new clients via the telephone, developing the cli-ent base of the business, motivating team members, updating telesales forecasts and targets, handling problems and providing excellent customer service to customers

Salesperson - negotiating, handling objections and closing sales, selling at exhibitions, meeting customers after sales needs, developing sales proposals and developing and implementing sales call plans.

This advanced level programme is also suitable for those managing or supervising sales teams.

At intermediate level you are likely to be working in a trainee sales/telesales role and will be able to progress to advanced level as you develop your skills, knowledge and experience.

Apprenticeships in ITIT Apprenticeships are set to become an increasingly important development route for new entrants to the profession as the speed of change dictates that learning about new technologies and ways of working as they happen in the business environment will be much more productive than learning theory in the classroom.

We currently offer two different IT apprenticeship options - one is suitable for those who want to become proficient in using a range of different IT applications in the workplace and the other is for those who wish to pursue a career as an IT network administrator or to work in an IT desktop support/service desk role. We are also in the process of developing a new programme to train the IT software developers of the future - watch out for this over the coming months.

IT User Apprenticeship - today most business environments require employees to use IT applications. IT user is not necessarily a job title but a skill that most employers would like their employees to have. Therefore an ITQ Apprentice could work in a variety of roles including office support administrator, marketing administrator, HR administrator, secretary, project support officer etc.

IT Professional Apprenticeship - Networking and InstallationAs an Apprentice on this programme you are likely to be working in an IT technical support role, installing and troubleshooting desktop PCs or as a network planner, designing and planning the installation of IT networks. The Apprenticeship provides the opportunity to undertake a number of Microsoft vendor units.


Apprenticeships in Business & AdministrationOne of the great things about business and administration is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Administrators handle the day-to-day tasks in an office and make sure things run smoothly. 97% of employers say that effective administration is essential to their business. Administration roles are also an excellent starting point to move into management once you have more experience - and with the extended range of Advanced Apprenticeships that we deliver this is a great starting point for career progression within a range of sectors.

While Business & Administration is a great starting point for many and varied careers because of the disciplines it covers and the many transferrable skills you will develop, there is also an opportunity to start focusing your career path at the Advanced Apprenticeship level by choosing to specialise in a particular occupational area of administration. This year we hope to offer new Advanced Apprenticeships for those wishing to specialise as medical/health and legal administrators/secretaries. You may also develop into a supervisory role whilst undertaking an Advanced Apprenticeship.

As a Business and Administration apprentice, your exact duties will depend on your employer. At the intermediate level it’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spreadsheets, sending the daily post, or faxing and photocopying documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

Apprenticeships in Customer ServiceContact CentresContact Centres - sometimes known as ‘Call Centres’ - provide a way for people to get in touch with businesses and organisations. The Contact Centre industry is one of the fastest

growing in the UK, with job opportunities in most urban areas. As a Contact Centre apprentice you could work for a number of businesses across a range of sectors – no matter where you are employed, you will learn all about your employer’s services and products so that you can assist customers as helpfully as possible.

On this Apprenticeship you could be working in areas like sales, information retrieval, or account management. No matter where you end up, the same sets of skills will apply: you’ll work the phones and computer systems; listen and communicate; solve problems; and work with a team in a fast-paced environment. Employees of Contact Centres have to be helpful, friendly, and well informed. Because you will spend most of your time making and/or answering calls you will need to have an excellent phone manner (and it helps if you enjoy talking to people, too!).

Customer Service Learn the skills to provide excellent customer service. These can be applied to hundreds of job roles across many different sectors, from retail to government and telecommunications to Financial Services. Completing a Customer Service Apprenticeship is a great way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career. B

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About your training

As a Customer Service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

HousingThe housing sector employs 209,100 people in England in over 64,300 organisations. Housing Associations and Registered Social Landlords (RSLs), together with Local Authorities currently employ the largest number of housing staff. Housing professionals directly affect the living conditions of one in four households and therefore play a large role in shaping the quality of life for communities.

Housing covers a wide range of activities, from managing properties, community development, supported housing and hostel accommodation to planning new homes. Through the Housing Apprenticeships you will learn about frontline customer service skills and how to meet customer demands; inter-agency working requiring where you will develop a wide range of communication and influencing skills. Additionally you will learn important IT skills and gain an understanding of relevant legislation.

As a Housing apprentice you could be working as a Housing Assistant and when you progress to the Advanced Apprenticeship you could be working as a Housing Officer.

We are constantly working to extend our range of Apprenticeships to reflect the needs of employers in Greater Manchester and across the North West. Look out for the following new Apprenticeship which will become available over the coming months.

Enterprise This new Apprenticeship provides a fantastic new route for enterprising and entrepreneurial young people. It is being designed to create opportunities for an apprentice to gain a broad range of experiences across businesses, developing their business knowledge, project management and entrepreneurial skills and gain an understanding of the changing world that a modern business operates in.

Coming soonLegal/Medical Secretary - These new Apprenticeship routes will offer an opportunity to undertake more specialist administrative training working as a junior legal secretary, junior medical secretary or medical receptionist.

Human Resources This Advanced Apprenticeship will form a professional, non-graduate route into the HR profession – it is being developed in conjunction with the Chartered Institute of Personnel Development and will be suitable for HR administrators, officers and people with responsibility for HR related tasks.Creative and Digital Media

The Creative and Digital Industries are a growth area in Greater Manchester and we are developing our Apprenticeship programmes to meet the demand for new employees. The Advanced Apprenticeship in Creative and Digital Media is aimed at learners who are interested in turning their creative and digital pastimes or enthusiasm, into a career in the creative media industries. Ranging from production and editing, to animation, camerawork and photo imaging, this Advanced Apprenticeship will deliver the skills required by employers to compete and progress in a digital world.


IT and Software, Web & Telecoms ProfessionalsWhilst we already offer a programme for those wanting to pursue a career in IT networking and installation, we are in the process of developing two new routes for those keen to train as an IT Developer. One route will be aimed at those wanting to work as web developers within the Creative and Digital Media industry and the other will be aimed at training corporate software developers.

Property Services This Apprenticeship has been designed with the help of employers to attract new people into the property sector (both lettings and sales) and to upskill the existing workforce. Apprentices will work as junior sales and customer contact staff responsible for preparation of property information and their distribution, initial contact with potential customers and providing initial advice to prospective buyers and tenants. They make sure that all the information on properties are accurate and complete and that potential customers have the necessary information as well as arranging for viewings. Advanced apprentices will be negotiators and be involved in selling products and services to customers, organising market appraisals of properties and negotiating the sale and lettings of property.

International Trade and Logistics OperationsThis new Apprenticeship will provide the international trade and logistics industry with staff who have the knowledge, skills and confidence to help their businesses grow, attracting more people into the industry in roles such as import/export clerk or freight Forwarder. These roles are crucial in ensuring that the documentation meets the legal requirements of each country. Depending on the size of the company, freight forwarding involves administration and customer service for processing export and insurance documentation, customs clearance and organising the movement of goods by road, rail, sea or air.

About your training

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Available Apprenticeships in Business & Professional


Marketing Advanced Apprenticeship

Level 3

Marketing Apprenticeship (L2) or GCSEs A to C or

equivalent Level 2 qualification. Excellent communication skills

Application Form and Interview

Team Leading or Management Apprenticeship. Professional qualifications in

Marketing

Marketing Apprenticeship Level 2

Interest & enthusiasm, with excellent

communication skills


Advanced Apprenticeship L3

Sales/Telesales Advanced Apprenticeship

Level 3

Sales/Telesales Apprenticeship (L2) or

GCSEs A to C or equivalent Level 2

qualification


Team Leading or Management

Apprenticeship

Sales/Telesales Apprenticeship Level 2




Advanced Apprenticeship L3

IT User Apprenticeship Level 3

IT User Apprenticeship (L2) or GCSEs A to C or




Apprenticeship

IT User Apprenticeship Level 2

A-C Maths and English GCSE or Equivalent

Preferred




Enterprise Advanced Apprenticeship

Level 3

GCSEs A to C or equivalent Level 2 qualification,

Level 2 Btech enterprise or vocationally experienced in

the industry you are working in.


Foundation degree management, level

management, business studies degree



IT Web, Telecoms and

Software Professional


Level 2 IT based Apprenticeship. A-C Maths

and English GCSE


Team Leading or Management Apprenticeship. Higher Level Apprenticeship

or degree

IT Web, Telecoms and

Software Professional


A-C Maths and English GCSE or Equivalent

Preferred

Application Form Advanced Apprenticeship Level 3

Business and Administration


Level 3

Business & Administration Apprenticeship (L2) or

GCSEs A to C orEquivalent Level 2

qualification

CV & Covering Letter, and Interview

Higher Apprenticeship L4 or Management Apprenticeship

Business and Administration


Interest & enthusiasm, well presented with good communication skills



Contact Centres Professional


Level 3

Contact Centre Apprenticeship (L2) or


qualification

Interview and proof of Level 2/Equivalent

Achievement


Apprenticeships

Contact Centre Operations






Customer Services


Level 3

Cusomer Service Apprenticeship (L2) or


qualification


Achievement

Customer Service Higher Apprenticeship Level 4 or

Team Leader qualifications

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Customer Services


Interest & enthusiasm, well presented with good




Housing Advanced Apprenticeship

Level 3

Housing Apprenticeship (L2) or GCSEs A to C orEquivalent Level 2

qualification


Achievement

Team Leading or Management Apprenticeship.

Professional qualfications in Housing

Health Sector Administration


Level 3

Health Sector Apprenticeship (L2) or GCSEs A to C or



Achievement

Higher Apprenticeship in Administration or Team Leading/Management

Apprenticeship

COMING SOON - Legal Secretary - Advanced Apprenticeship Level 3, Medical Secretary - Advanced Apprenticeship Level 3,HR - Advanced Apprenticeship Level 3, Creative & Digital Media - Advanced Apprenticeship Level 3,

IT Web, Telecoms and Software Professional - Advanced Apprenticeship Level 3, Property Services Advanced Apprenticeship Level 3, International Trade - Administration - Apprenticeship Level 2

Housing Apprenticeship Level 2

Interest & enthusiasm, well presented with good




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ConstructionCraft

“ I had done joinery and bricklaying courses at school and wanted to do a hands on job so this has been great for me. It has made me a more confident person both in work and my life in general. I will benefit now I hope because I am a qualified joiner and I have more opportunitues with a trade behind me.”

Jack Stretton, Carpentry & Joinery Apprenticeship

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IntroductionConstruction is a multi-billion pound industry that deals with developing and building anything from a housing estate to a bridge. Few industries are as wide-ranging, or offer so many different career pathways. The Construction Craft trades offer Apprentices lots of occupations to choose from – if you’re the sort who enjoys physical work, you could help lay the foundations of a ten-storey building; build scaffolding around a famous landmark due for restoration; plaster the interior of an office building; or maintain heavy plant.

With a Construction Apprenticeship, you could be working on various sites in your region and beyond – there are also plenty of opportunities to work abroad, as many of the largest construction companies operate around the world. No matter where you start your career, if you have the determination and work hard, there’ll be plenty of chances to move up the career ladder. An Apprenticeship requires dedication and hard work so you should be certain you are committed to pursuing a career within this industry. Our Apprenticeships combine the best of accredited practical training delivered at our state-of-the art SkillCentre. Diplomas/technical certificates for many of the Craft trades can be undertaken at our SkillCentre.

SurveyingThe surveying, property and maintenance programme contains five pathways of specialisation: maintenance, quantity surveying, general practice, building surveying and valuation.

Carpentry & Joinery (Wood Occupations) Site Carpenters prepare, fix and erect many timber components that go into the construction of a building. This can include installation of timber stairs, construction of floors, walls, roofs and expertly crafted windows and doors. They also add the finishing touches such as fixing skirting board and architrave.

Joiners use specialised hand and power tools and work with a variety of different types of wood, plastic and other materials.

Bench Joiners make doors, windows, door and window frames, staircases and specialised tailor-made furniture. They work predominantly inside and are usually based in a workshop environment, occasionally going out on site to measure, fix and install manufactured timber components.

Apprenticeships in Construction Craft

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Apprenticeships

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About your training

Shop Fitting Bench Joiners make the shop fronts and interior fittings, whilst the site shop fitter installs and fixes them on site. Both are highly skilled people who, with great care, transform empty premises into fashionable shops, cafes and bars. Working to designers’ plans and instructions they use many different types of material and techniques to achieve the desired effect.

Wood Machinists work inside, producing all the timber components ready for assembly by bench joiners/fitters for the installation by site carpenter or shop fitters. This includes floorboards, cladding, window sections, skirting board and architrave etc. setting up, maintaining and safely operating the machines. Wood machinists carry out quite complex measurements.

HeritageThis series of seminars on Heritage Construction aims to provide attendees with a basic knowledge and understanding of the traditional building skills needed for work on pre 1919 buildings.

The course covers, Architectural heritage, Regulatory/principles relating to heritage, Materials & Methods of construction. Apprentices can achieve an Ascentis Level 2 Award or a Construction Skills NVQ Level 3 Diploma.

Painting and DecoratingThis Apprenticeship is not just involved in hanging wallpaper! As a Painter & Decorator you can play an important role in the paining and finishing of structural steel and concrete work used in bridges, factories, industrial and commercial buildings. You must also be able to apply a number of specialist painting and other finishing techniques to provide ornamental effects commonly found in stately homes, town halls and top hotels.

Plant Maintenance A Plant Maintenance Apprentice is an essential member of the construction team, ensuring that all the heavy-duty machinery used in the building process is running properly and is reliable. Breakdowns of large cranes, excavators, graders and trucks can result in very costly delays to the contractor. A plant mechanic therefore must be on call and able to quickly repair equipment on site or in a workshop.


Available Apprenticeships in Construction Craft


Surveying Advanced Apprenticeship

Level 3



Interview and proof of Level 2 Achievement

HNC Course, Construction Supervision/Management

Carpentry & Joinery - Wood Occupations


Level 3





Carpentry & Joinery - Wood Occupations


Keen & determined to work in the Construction

Industry. Must be able to display knowledge of

chosen trade

Application Form, School/ College Reference Request

(for 16-18s), Interview & Construction Skills

Assessment


Heritage Level 2 Award and Level 2 NVQ



chosen trade



Assessment

NVQ Level 3

Heritage Level 3 Diploma Apprenticeship (L2) orGCSEs A to C or




Painting & Decorating


Level 3

Apprenticeship (L2) or GCSEs A to C or equivalent

Level 2 qualification



Painting & Decorating




chosen trade



Assessment


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Plant Maintenance


Level 3





Plant Maintenance




chosen trade



Assessment


Plastering Advanced Apprenticeship

Level 3



Interview and proof of Level 2 Acheivement

-

Plastering Apprenticeship Level 2



chosen trade



Assessment


Scaffolding NVQ Level 3 Diploma



Interview and proof of Level 2 Acheivement

-

Scaffolding Apprenticeship Level 2



chosen trade



Assessment

NVQ Level 3 Diploma


Bricklaying Advanced Apprenticeship

Level 3





Bricklaying Apprenticeship Level 2



chosen trade



Assessment




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Fitted Interiors Apprenticeship Level 2



chosen trade.



Assessment

Progression to Wood Occupation courses, acareer at Supervisory/

Management level or Self Employment


ConstructionMechanical

“ It has made me hardworking and I’ve learned the values of working life. My practical ability has improved a lot since starting the course and then working on site. I now have experience, giving me a trade for life - and I appreciate what it’s like to earn money and work hard.”

Anthony ForresterPlumbing Apprenticeship

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IntroductionConstruction is the largest employment sector in the country with a vast arrange of projects ranging from state of the art stadia to domestic housing. Few industries are as wide-ranging or offer so many different career pathways. The Construction Mechanical Sector offers Apprenticeships/ Advanced Apprenticeships in a wide variety of highly skilled trades. If you are the sort of person who enjoys hands on technical and physical work then you may be suited to these Apprenticeships. You could be working on various sites locally and nationally - there are also opportunities to work abroad, when you have completed your apprenticeship, as many of the largest construction companies operate around the world. If you have the determination and desire to work hard there’ll be plenty of opportunities to move up the career ladder. A Construction Mechanical Apprenticeship requires dedication and hard work, so you need to be certain you have the commitment in pursuing a career within this industry. Construction Mechanical covers a range of trades such as Domestic Gas, Domestic Plumbing, Electrical Installation, Heating & Ventilation, Utilities (gas & electrical) and Refrigeration & Air Conditioning. Our Apprenticeships combine the best accredited practical training delivered in our state of the art SkillCentre or at a specialist college, and hands on work experience with an employer.

Advanced ApprenticeshipsSome Mechanical trades start at Advanced Apprenticeship level so you will be required to have certain GCSEs and gain good scores in the initial assessment at the recruitment and selection stage (see table for details).

Choosing the Right TradeThe names of some of the Mechanical Apprenticeships can be quite similar to those available under the Engineering frameworks, so make sure you look into all options before applying, for example ‘Electrical Installation’ is different to ‘Electrical Engineering’.

Apprenticeships in Construction Mechanical

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Take a look through


Prospectus for

our trade focused

Apprenticeships

35

About your training

Gas - The Domestic Gas Services Apprenticeship covers a range of job roles in the industry. It enables you to train to work in the installation, service and repair of gas appliances in a domestic environment. These appliances could include full central heating systems, cookers and gas fires. Gas installation and maintenance service engineers are trained to connect appliances to gas supplies, carry out regular servicing activities and undertake gas leak detection work. All those engaged in domestic gas activities must, under statute, be working with a competent Gas Safe registered engineer. As an Apprentice, once you have gained the experience required you will then work towards registration on the Gas Safe Register. As well as technical ability, you need to be methodical, have good people skills and be able to work in a manner which gives customers confidence in the work carried out.

Plumbing - The plumbing industry is a key part of the UK’s construction industry. It is a highly competitive field, that employs skilled craftspeople and technicians who work primarily within domestic and small commercial buildings. This Apprenticeship covers training in a wide range of traditional plumbing activities to include: installing hot and cold water systems, central heating systems, bathrooms suits, showers, sinks and rainwater systems. In recent years, the industry has also been involved with developing environmentally based technologies such as solar water heating and rain water harvesting. Once the Apprenticeship has been achieved the Advanced Apprenticeship pathway options will be available. This consists of more complex plumbing applications, system planning and also includes a gas option.

Electrical Installation - This Apprenticeship deals with the installation of complete electrical systems to domestic and commercial / industrial buildings. During your training you will learn all about site requirements for health & safety along with how to prepare, position, install and connect wiring systems to all types of buildings and electrical equipment. You will also learn how to inspect, test, diagnose and correct electrical faults. For this career, you will need a keen interest in technology, good analytical skills and the ability to work using your own initiative. A lot of the work involves identifying cables and components by colour, therefore normal colour vision is mandatory and you will be required to take a Colour Blindness Test.

Heating and Ventilation Installation - This Apprenticeship involves the installation, servicing and maintenance of heating systems to commercial and industrial buildings. Heating and Ventilation Engineers are highly skilled and able to carry out plumbing / heating installation operations on a larger scale than required for domestic heating systems. This type of work is carried out mainly across industrial and commercial locations such as hospitals, offices and schools. Once the Apprenticeship has been achieved the Advanced Apprenticeship pathway option will be available, this covers more complex systems and also includes carrying out various types of advanced welding techniques such as oxy-acetylene (full licence) and arc welding (provisional).

Refrigeration and Air Conditioning - As a Refrigeration and Air Conditioning Apprentice will be taught to install, service and repair temperature and air quality control systems. Installation, service and maintenance of refrigeration systems typically includes working on industrial fridges and chilled cabinets typically found in supermarkets for example. For Air Conditioning installation, service and maintenance is typically carried out in office developments, hospitals and commercial buildings. As part of your Apprenticeship you will be required to achieve the mandatory F Gas (2079) qualification, and will only be allowed to carry out gas exchange in refrigerant systems once achieved. Engineers will usually travel throughout the Northwest and nationwide, working in a populated environment. As a result you will need to have good people skills and be safety conscious. Once the Apprenticeship has been achieved the Advanced Apprenticeship pathway options will be available, this consists of carrying out more complex refrigeration applications.


Available Apprenticeships in Construction Mechanical


Domestic Gas Advanced Apprenticeship

Level 3GCSEs A to C preferred

or equivalent Level 2 qualification


(for 16-18s), BPEC trade assessment 80% & Interview

HNC Course, Foundation Degree, professional

qualifications, construction supervision/management

Domestic Plumbing


Level 3

Apprenticeship Level 2 or GCSEs A to C orEquivalent Level 2

qualification

Interview, BPEC trade assessment 80%



Domestic Plumbing


GCSE A-C in Math, English (& Science preferred but not

essential)

Interview, BPEC 80% trade test 80%


Electrical Installation


Level 3

A-C grade in English, Maths, Science. Keen & determined to work in the Construction Industry. Must be able to

display knowledge of chosen trade

Interview, BPEC – 85%, Colour Blind Test



Heating & Ventilation

(Commercial / Industrial)


Level 3

Apprenticeship Level 2 orGCSEs A to C or



(for 16-18s), BPEC trade assessment 80% &

Interview


qualifications, construction supervision/management C

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Available Apprenticeships in Construction Mechanical


Heating & Ventilation

(Commercial / Industrial)


Minimum A-C in GCSE Maths & English



Refrigeration & Air

Conditioning

AdvancedApprenticeship

Level 3

GCSE A-C in Math, English (& Science preferred but not

essential)




Refrigeration & Air

Conditioning


GCSE A-C in Math, English (& Science preferred but

not essential)



NEW FOR 2012 - Renewable Installer - Advanced Apprenticeship Level 3COMING SOON - Energy Assessor - Advanced Apprenticeship Level 3


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Engineering

Manufacturing

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Introduction From the moment you wake to the time you go to bed you will constantly come into contact with the world of Engineering & Manufacturing. Making things (manufacturing) and making things work (engineering) - that’s what Apprenticeships in this sector are all about. The toast or breakfast cereal you eat has been produced, packaged and despatched by machinery which has been designed, built, installed and maintained by Engineers. So too has your toothbrush and toothpaste, your shoes and clothes, your computer and mobile phone. Whichever way you travel, by bus, the car, the tram, the train or your bike - all required engineers to design, build and maintain both the finished product and the machinery needed to produce it. If you fly away for holidays, the aeroplane and all the support equipment you see in the airport has been designed and built by Engineers. Every time you turn a key or flick a switch you bring to life another piece of the world of engineering. Engineering is all around us and the developments in technology mean that we will always need young engineers with new ideas to secure our future. Manufacturing covers a wide range of industries too from food to pharmaceuticals, circuit boards for the electronics and telecoms industry, to furniture manufacturing, chemical processing and heavy goods vehicle trailer building, to name just a few.

What areas of Engineering can I train in?Engineering is a varied industry and an ideal career choice for young people who are inquisitive and like to build things or find out how things work. There are a number of areas that you can specialise in when you have mastered the basics

including: Design, Production, Maintenance and Fabrication.Design Engineers use their drawing and computer skills to bring their ideas to life. All engineering projects start with someone who can transfer ideas of their own and other people into sketches and drawings which can be made into real components and working models.

Production Engineers use hand skills and machine tools to convert the ideas of the designer into real components and working machinery. Some production machines are computer controlled and operate at very high speeds. The components can be used to build such things as aeroplanes, cars, elevators and packaging machines.

Apprenticeships in Engineering & Manufacturing

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Take a look through


Prospectus for

our trade focused

Apprenticeships

41

About your training

Maintenance Engineers install the machinery on site and use problem solving and technical skills to quickly identify and repair faulty or worn out equipment such as pumps, valves, electric motors, chains and gears. Maintenance Engineers can specialise as mechanical or electrical technicians, although there are great opportunities in modern industry for people who have experience of both.

Fabrication Engineers use forming and welding skills to build metal structures for many uses. They can build things such as air conditioning and ventilation systems, transport containers, bridges and walkways, earth moving vehicles, ships and trains. See also our information on Construction Mechanical and Automotive Apprenticeships in this prospectus to be sure youapply for the right option.

Manufacturing ApprenticeshipsPerforming Manufacturing OperationsThese Apprenticeships will cover Organising and Controlling Manufacturing Operations. All training and assessment is conducted in the workplace. The supporting underpinning knowledge qualification is also delivered in the workplace.

Food Manufacture/ Warehouse & StorageThis Apprenticeship covers a wide range of job roles within food manufacture, from quality checkers and bakers to logistics officers and butchers. Getting food on the shelves depends on a range of different people doing various jobs within food manufacturing. Warehouse & Storage can apply to the logistics of any area of manufacturing & production.

Advanced ApprenticeshipThe Advanced Apprenticeship in Engineering takes about three and a half years. You will be expected to keep good timekeeping and attendance record and will be required to demonstrate a keen interest in engineering and how things work (especially when you make your initial application to us!) see the course listings opposite for entry criteria and details of the selection process.

When you complete the Advanced Apprenticeship, you could, with your employer’s support, continue your studies to gain a Higher National Certificate (HNC) or Degree in Engineering (BSc). This is the ideal way to achieve your higher qualifications in Engineering as you will have a great balance of real experience, training in the specifics of the industry you are in as well as benefiting from the achievement of academic qualifications that other graduates may achieve but without having built up excessive debts. Advanced Apprenticeship – Training InvolvedTraining on the Advanced Apprenticeship at Level 3 will cover the skills you need to do your job and would be agreed with you and your employer and could focus on any of the following aspects of Engineering: Design, Production, Maintenance, Fabrication, Electrical/Electronic, Technical Support, and Installation & Servicing. Through your technical certificate you will learn the underpinning knowledge which supports your practical skills development. On successful completion of all the above qualifications you would also receive The Advanced Apprenticeship Certificate from the Engineering lead body SEMTA.

Some of the employers we work with…Aim Engineering, Alstom Transport UK, ANSA Elevators, Assembly Contracts Ltd, Brookhouse Aerospace, Cargill PLC, Detail Design Ltd, Heidelberg Graphic Eqpt, Hyde Aero Products, Kellogg Company of GB, Thomas Storey Fabrications, Kingsland Wines & Spirits, Manchester Airport, Nelson Tool Company, SBT Engineering, Numac Engineering, Torkington Engineering Ltd, Vacuum Engineering, Park Engineering, Siemens, Electrium, JNJ Fabrications Ltd, Suprafilt Ltd.

0161 233 26560780 000 3241www.skills-solutions.org.uk

Available Apprenticeships in Engineering & Manufacturing


Engineering Design:

Mechanical Manufacture; Maintenance; Fabrication &

Welding; Electrical/

Electronic; Lift Installation;

Serviving and Repair:

Technical Support


Level 3

Good ability in Maths, English, Science and IT

(GCSE Grade C or above) Good timekeeping and

attendance record.

Trade test 80% + interview Work as a Craftsperson of Technician in the

Engineering Industry. Further progression to

supervisory or management positions and

higher level technical qualifcations such as Higher

National Certificate or Engineering Degree is possible with employer

support.

Food Manufacturing


Level 3

Apprenticeship Level 2 or GCSEs A to C orEquivalent Level 2

qualification

Application, Interview/ observation


qualifications, supervision/management

Food Manufacturing


A to C in Maths and English preferred

Application, Interview/ observation


NEW FOR 2011 - Coatings - Advanced Apprenticeship Level 3 En

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Get in, and get on with your career in

Health,Social CareEarly YearsSchools

“I have recently completed my Apprenticeship in Health and Social Care Level 3. The training and support I received has really helped me to understand my job role better, I feel it has helped me to develop my practice and it has provided me with a good basis on which to develop my career.”

Kath Boyle, Manchester City Council

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IntroductionWorking in health, social care, childcare, and teaching and learning support roles can be very rewarding – but equally demanding work! If this is the career path for you then there are lots of different directions you could take – below are a few of the ranges of Apprenticeships we support in this sector.

Children’s Care, Learning and DevelopmentThis Apprenticeship is for people who work with children from birth to 16-year-olds (and their families) - in settings or services whose main purpose is children’s care, learning and development. Workers in this area make sure children are looked after, kept active, happy and nourished. They also help children develop social and practical skills. This Apprenticeship gives people a fulfilling opportunity to work with children and young people while they put their childcare theory into practice.

This may be in Early Years or Social Care.

As an Apprentice the exact nature of your job role will depend on your employer. The Apprenticeship is for those working under supervision such as a nursery assistant or playgroup assistant working with children under five or an assistant playworker in an out of school setting. The Advanced Apprenticeship is for those who work on their own initiative, planning and organising their own work and/or supervising others, for example, a nursery nurse, playgroup leader, and supporting support/residential social worker or child minder working in their own home. After successful completion of this Apprenticeship there’s good scope for progression. You may move up through levels of work, for example, from nursery assistant to nursery manager. There are also opportunities to undertake further training or assessment.

Apprenticeships in Health, Social Care, Early Years & Schools

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Take a look through


Prospectus for

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Apprenticeships

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About your training

Teaching and Learning SupportThis Apprenticeship is about providing support in the classroom. Learning support staff, such as teaching assistants or cover supervisors, play a vital role in today’s classrooms by making sure students get the most out of their lessons. They work with teachers, carry out duties like lesson preparation and work with small groups or individuals, allowing the teacher to concentrate on teaching the class. Some learning support staff could specialise in areas like music or special needs. As an Apprentice, you will work under the close supervision of a class teacher. Your duties will vary depending on how the teachers you work with plan their lessons and day-to-day classroom activities – however, you could find yourself supervising arts and crafts activities, helping with outings or reading to the class.

The Advanced Apprenticeship will add more responsibility to the role. You could help plan, carry out and evaluate a wide range of learning activities. You will work both alongside the teacher to support classroom activities and alone with individuals or groups of students. It is a good stepping-stone to a Foundation Degree or Higher Level Teaching Assistant training.

Health and Social CareSocial care is about supporting or helping people with a particular need, such as an older person or a person who has a physical or learning disability. This type of care may take place in the person’s home or in a care home and can include anything from helping people get dressed to preparing and providing food and drinks to escorting them to and from an appointment or residential home. Health Care is about supporting individuals who have more complex care needs and may again take place in the person’s home, the hospital or clinic or in a nursing home. This Apprenticeship covers a wide range of job roles in the Health Care and social care fields including the NHS, the independent sector, nursing, residential care or domicilliary care agencies. The type of job role you are in will determine which Apprenticeship you will undertake. This could be Health or Social Care. You could also be supporting doctors or nurses in clinical roles or helping patients in hospital wards or their homes - serving food, making and changing beds and so on.

There are many separate qualifications available within the Health Care Apprenticeship ranging from maternity to radiotherapy support. Opportunities for progression and development are excellent and completion of the Advanced Apprenticeship will stand you in good stead for progression in your work role or onto further training or higher education in subjects like social work, nursing or midwifery assistant practitioner or management roles.


Children & Young People’s

Workforce - Early Years or Social Care


Level 3



Interview and proof of Level 2

Foundation Degree, Level 3, 4 or 5 occupationally relevant

and/or management qualifcations. Progression

also to Qualified Practitioner status

Children & Young People’s

Workforce - Early Years or Social Care


Be in an appropriate job role

Job analysis and interview



Specialist Supporting Teaching & Learning in

Schools


Level 3

Apprenticeship Level 2 or GCSEs A to C or equivalent


Application Form, Interview, Job analysis /

Reference and CRB check

Foundation Degree, Higher Level Teaching Assistant

Professional to achieve HLTA status. Level 3, 4 or 5

occupationally relevant qualifcations.

Supporting Teaching & Learning in

Schools


Employed in an appropriate role and able to demonstrate

practice. No formal entry requirements but a good level of literacy, numeracy and ICT




Health & Social Care


Level 3

Understanding of the role and able to demonstrate

practice through employment or placement



Progression to Level 4 Management, Higher National Certificate/Diploma (HNC/D)

Foundation Degree, BSC (Hons)

Health & Social Care


As above As above Advanced Apprenticeship Level 3

Available Apprenticeships in Health, Social Care, Early Years & Schools

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“ The classes were diverse, informative but also fun. The ability to discuss pretty much any work related problem with fellow professionals (which were not involved at work) was also a really useful part. Yes, there was deadline stress for some of the projects, but by liaising with the tutors, most of that could be avoided. ”

Mirjam Groen Professional Apprentice in Management

ManagementLeadership

Leadership and Management ApprenticeshipsSuccessful business today depends on the effectiveness of its leaders and managers.

UK figures show that 890,000 new managers are needed between now and 2020 so employers are keen to engage young people entering management for the first time to take up Apprenticeships and develop wider skills to assist in building managers for the future.

We are working with employers to offer trainee management development opportunities and embed via training, structures within organisations, to encourage young managers to undertake apprenticeships to guarantee business success.

An Apprenticeship is a fantastic way to develop a career in management. If you have already completed two years post-compulsory education and have attained a good standard of general education, you may be able to start straight onto an Advanced Apprenticeship which can offer direct progression to a professional qualification (ILM, CMI, MBA). Alternatively you can start as an apprentice and use this as the stepping stone to an Advanced Apprenticeship or above. Professional and Higher Apprenticeships provide you with the opportunity to gain a higher level qualification, for example a Foundation degree, through the combination of higher education / professional qualifications within an Apprenticeship.

Our management programmes feature off the job training delivered out of our new Churchgate Academy training premises offering you the very best learning experience and

the added value of master class workshops delivered by industry experts - read on to find out more about our leadership and management programmes.

Foundation DegreeThe Foundation degree in Business Management has been tailored to reflect the needs of the local and national economy to provide a vocationally relevant Higher Education programme to help meet the need to bridge the skills gap in the sector. There is a strong emphasis on experiential learning as you will be required to develop an understanding of theoretical models through the context of your employment. You will study a range of subjects including management & leadership personal development, external business environment, managing people, managing change, business law, research methods and organisational behaviour. Assessment for the different modules is through a combination of assignments, reports, coursework, case studies, presentations, in-class assessments, group work, a reflective log and a work-based project. The degree is awarded by the University of Bolton and on successful completion, you have the opportunity to progress on to an Honours Degree.

Apprenticeships in Management & Leadership

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Not for you?

Take a look through


Prospectus for

our trade focused

Apprenticeships

49

About your training

Professional Apprenticeship in ManagementIf you would like a pathway into Higher Education, the Professional Apprenticeship is the perfect option for you. It combines workplace learning and studying at Foundation degree level. It is for you if you would like to achieve a Higher Education level qualification and develop academic skills at the same time as proving your competence at work. You are likely to be working in a management role or can be an aspiring manag-er, managing, for example, projects or co-ordinating the activi-ties of others to meet business objectives. You will learn how to understand consumer behaviour, manage operations, manage and lead people, develop people in work, manage resources, manage information, understand laws relating to management, self-manage performance and undertake independent research into management operations within your workplace. There is a final year project which is based around an improvement you choose to make in your workplace, using the skills and techniques learned in the modules covered. The Apprenticeship programme includes the NVQ Certificate in Management at Level 3, the ILM Level 3 Certificate in Leadership and Management Skills, along with Key Skills/ Functional Skills in communication, number and ICT and a part-time Foundation degree (Fd) in Business Management, accredited through the University of Bolton. On successful completion of the Foundation degree you have the opportunity to enrol on the BA (Hons) Degree in Business and Management.

Higher Apprenticeship in ManagementAt this level, you are likely to be working in a middle management role, such as a section manager, department head or section director. You will be a practising manager have strategic responsibility for a substantial work area. It is for you if you have a wide span of control and accountability for performance, in particular with responsibility for determining resource allocation and operational methods in you department or organisation. The advanced programme aims to develop skills in a variety of areas including business planning, strategy, financial management and will develop a range of leadership

and management skills; for example, the unit ‘Leading innovation and change’, explores the skills necessary to identify and implement organisational innovation and improvement. The largest unit of the qualification, ‘Improving own leadership performance through action learning’, uses the technique of action learning to increase personal leadership capabilities. The Higher Apprenticeship includes three key components - an NVQ Diploma Level 5 in Management (a competence-based qualification assessed in the workplace), an ILM Level 5 Diploma in Leadership and Management level 5 and finally, Key Skills/ Functional Skills in communication, number and ICT.


About your training

Advanced Apprenticeship in ManagementAt advanced level you are likely to be working as a supervisory manager with responsibility for the work output of teams. While this includes roles such as senior charge hand and office manager, the qualification is not solely aimed at a discrete level of organisational hierarchy, and is appropriate if you manage ‘sideways’ or ‘upwards’ in the context of a project group, as if you control activities and have regular charge over a fixed team. The advanced programme aims to develop skills in a variety of areas including business planning, time management, how to motivate and manage people, including dealing with conflict, the principles of delegation and effective leadership styles. You will also learn how to objectively analyse business problems and identify recommendations to improve activities via a work-based improvement project. The Advanced Apprenticeship includes three key components - an NVQ Certificate Level in Management (a competence-based qualification assessed in the workplace), an ILM Level 3 Certificate in Leadership & Management (a knowledge-based qualification delivered off the job in workshop sessions), and finally, Key Skills/Functional Skills in communication, number and ICT.

Advanced Apprenticeship in Facilities ManagementAt advanced level you are likely to be working as a supervisory manager with responsibility for the work output of teams, although if you are an aspiring facilities manager with responsibility for planning, organising and monitoring work, ensuring a healthy, safe and productive working environment and working with colleagues / customers, this is the perfect training option for your management development. It is for you if you co-ordinate or manage facilities such as buildings, fabric, services, fleet, landscaping, refuse, cleaning services, mailroom, reception, and/ or security for an organisation. You will learn the fundamentals of management, evaluate your personal skills and use techniques to improve work practices. You will also gain an understanding of the principles of effective project management to increase productivity and make efficiencies within the business. You will also learn how to objectively analyse business problems and identify recommendations to improve activities via a work-based improvement project. The training also shows

you how to work effectively with your customers and colleagues, building relations to make sure facilities projects and maintenance run smoothly. This programme includes the NVQ Level 3 in Facilities Management, the ILM Level 3 Certificate in Facilities Management along with Key Skills/Functional Skills in communication, number and ICT.

Apprenticeship in Team LeadingAs an apprentice in team leading you are likely to be in a role where you set objectives or plan and allocate work to others – examples include job roles such as shift leader, section leader, team leader, foreman, sister, project co-ordinator or team champion. It is suitable if you are new to the role of team leader or if you are looking to develop your management career. You do not have to have direct line-management for others but if you have responsibility for the day to day leadership of a team, such as shift leader in a call centre or customer service environment, then the apprenticeship is a perfect training option for you. It is equally suitable if you are aspiring to, or entering management for the first time, or if you have the ability and the opportunity to demonstrate recognisable ‘management’ skills, for example, organising and communicating information, working with others, or strong leadership. You will learn the fundamentals of management practice, evaluate your personal skills and use techniques to improve communication of information. You will also gain an understanding of the principles of effective leadership and create an action plan to improve your own personal performance. Elements of your training will cover managing personal development and developing working relationships with colleagues. The apprenticeship programme includes the NVQ Certificate in Team Leading at Level 2, the ILM Level 2 Certificate in Team Leading along with Key Skills/Functional Skills in communication, number and ICT (Information Communications Technology).

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Available Apprenticeships in Management & Leadership


Management Foundation Degree

5 GCSEs inc. Maths and English Grade C or above. 2 A levels or equivalent -

at least one grade C

Interview and review of prior attainment.

Honours Degree Business MBA

Management Professional Apprenticeship

As above & 5 GCSEs inc. Maths and English Grade C or above. 2 A levels or equivalent - at least one

grade C

Assessment Centre including written task,

presentation and interview. If in-company/ already

employed - a Job Anlaysis and interview.

Higher Apprenticeship in Management Foundation

Degree

Management Higher Apprenticeship

Management Apprenticeship (L2) or

GCSEs A to C or Equivalent Level 2 qualification

Job and skill analysis at level 5 and interview.

Foundation Degree

Management Advanced Apprenticeship

Level 3

Management Apprenticeship (L2) or

GCSEs A to C or Equivalent Level 2 qualification

See Management Professional Apprenticeship

Professional Apprenticeship in Management.

Higher Apprentciceship in Management

Facilities Management


Level 3

Facilities Management Apprenticeship (L2) or


qualification


Achievement

Professional Apprenticeship in Management.

Higher Apprentciceship in Management

Learning and Development


Level 3




Achievement

Professional Graduate Diploma in Education Professional Diploma

in Education

Team Leading Apprenticeship Level 2

A strong interest in a career in management with the ability to work effectively

with individuals and groups, motivation to succeed and

willingness to learn

Assessment Centre including written task, presentation and

interview.

Advanced Apprenticeship Level 3 in Management

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How to ApplyOur Skills Solutions Recruitment Team will be your main contactduring your application. You can start your application in anumber of ways through the contact routes listed below.Throughout the process of your application you can call theRecruitment Team who will be able to update you on progress. Ifyou have not heard about the progress of your application withina week of submitting it then please call the recruitment team foran update.

Contact Us - Apply Now• Call 0161 233 2656 to speak to the Recruitment Team• Text 0780 000 3241 and we’ll call you back• Email us at [email protected]• www.skills-solutions.org.uk to register interest online and

view current vacancies

Recruitment and SelectionApprentices for our programmes are not selected simply basedon academic achievement. Motivation, commitment andapplication to your work can be just as important and for sometrade areas even more so. If GCSE grades are required for anytrades or levels of programmes these will be stated in theApprenticeship listings.

Alongside the programme details listed in this prospectus aresome pointers on entry criteria and an overview of the selectionmethods we use. Stages of recruitment will generally involveApplication Form, Interview and, for Construction/Engineeringtrades only, an assessment too.

When you reach the interview stage you will meet a representativefrom the sector you have applied to who will be able to explainthe details of the Apprenticeships you are interested in andassess your suitability.

You can contact the Recruitment Team at anytime during yourapprenticeship application, the team will be pleased to provideyou with more information and advice about the interview andselection process. We are aware that for some of you this may beyour first experience of interviews and we understand they can bea scary prospect - but we want you to do well. Good luck!

How to applyGet in, Get on, Go higher!


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Directions to The SkillCentre on Trafford ParkBy Bus - From Piccadilly Gardens you can get the number 250 and X50 to Mosley Road, Trafford Park. Walk in the direction the bus is travelling towards Park Way Circle roundabout. Cross over the road before you get to the roundabout and take the 2nd road on the right on to Ashburton Road West. Cross over the road and walk for a quarter of a mile taking the 2nd road on your left on to Wheelforge Way. You will see the Tools Station on the corner, follow the road round and the SkillCentre will be ahead of you on the right.

Directions to The Merchant ExchangeBy Tram - There is a major tram stop in St. Peter’s Square. Follow Oxford Street and then turn right into Whitworth Street West. Merchant Exchange is a quarter of a mile down Whitworth St. West, on your right next to the Hacienda Apartments. There is another stop at GMEX. From the platform go down the steps and go left on Bridgewater Street. Continue over the junction into Whitworth St. West. Merchant Exchange is on your left after the Hacienda Apartments.

By Train - From Oxford Road Station turn left onto Whitworth

How to find usSkills Solutions Apprenticeships - Go higher!

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THE SKILLCENTRE ON TRAFFORD PARK MERCHANT EXCHANGE


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St. West. Merchant Exchange is a quarter of a mile down Whitworth St. West, on your right next to the Hacienda Apartments.

By Bus - There are several bus stops on Oxford Street which is a major bus route. Turn right in to Whitworth St. West. Merchant Exchange is a quarter of a mile down Whitworth St. West, on your right next to the Hacienda Apartments.

By Car - From the A57, turn into Medlock Street and turn right into Whitworth St. West at the traffic lights. The Hair Academy is on your left after the Hacienda Apartments. There is a NCP car park directly opposite and there are pay and display meters outside the building.

Directions to Churchgate HouseBy Tram - There is a major tram stop in St. Peter’s Square. Follow Oxford Street and Churchgate House is on the right hand side opposite New York Deli, with revolving doors in the entrance.

By Train - From Oxford Road Station walk straight ahead up Oxford Street, Churchgate House is on the left hand side opposite New York Deli, with revolving doors in the entrance.

By Bus - There are several bus stops on Oxford Street which is a major bus route. Churchgate House is opposite New York Deli, with revolving doors in the entrance.

By Car - From the A57, turn into Medlock Street and turn right into Whitworth St. West at the traffic lights. Carry on to the next junction and turn left. Churchgate House is opposite New York Deli. There is a NCP car park on the next side street on the left,Great Bridgewater St.

CHURCHGATE HOUSE

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Automotive & LogisticsAutomotive (General) Foundation LearningAutomotive Electrics - Maintenance & Repair App L2Automotive Electrics - Maintenance & Repair Adv App L3Body & Paint Operations (Refinishing & Body Repair) Block courseBody & Paint Operations (Refinishing OR Body Repair) App L2Body & Paint Operations (Refinishing OR Body Repair) Adv App L3Body Structures & Cladding App L2Body Structures & Cladding Adv App L3Heavy Vehicle - Maintenance & Repair App L2Heavy Vehicle - Maintenance & Repair Adv App L3Light Vehicle - Maintenance & Repair Block courseLight Vehicle - Maintenance & Repair App L2Light Vehicle - Maintenance & Repair Adv App L3Parts & Distribution App L2Parts & Distribution Adv App L3

COMING SOONFast Fit App L2Vehicle Sales Adv App L3

Accountancy and Financial ServicesAccountancy App L2 AAT Certificate Accountancy Adv App L3 AAT DipAccountancy Higher App L4 AAT DipFinancial Services: Financial Administation App L2Financial Services: Administration Adv App L3Financial Services: General Insurance App L2Financial Services: Insurance - General & Life Insurance Adv App L3Financial Services: Investment Operations & App L2Finance Operations (Inc Retail Banking)Financial Services: Investment Operations & Adv App L3Finance Operations (Inc Retail Banking) Providing Mortgage Advice Adv App L3

COMING SOONPayroll App L2Providing Financial Advice TBC

Business & ProfessionalBusiness and Administration Foundation LearningBusiness and Administration App L2Business and Administration Adv App L3

Health Sector Administration Adv App L3Contact Centre Operations App L2Contact Centre Professional Adv App L3Customer Services Foundation LearningCustomer Services App L2Customer Services Adv App L3Housing Adv App L3Learning and Development Adv App L3IT Programmer Adv App L3IT User App L2IT User Adv App L3IT Web, Telecoms and Software Professional App L2IT Web, Telecoms and Software Professional Adv App L3Management Adv App L3Management Prof AppManagement Foundation DegreeFacilities Management Adv App L3Marketing App L2Marketing Adv App L3Sales/Telesales App L2Sales/Telesales Adv App L3Team Leading App L2

COMING SOONEnterprise Adv App L3International Trade - Administration App L2Legal Secretary Adv App L3Medical Secretary Adv App L3Property Services Adv App L3

Construction CraftGeneral Construction Foundation LearningBricklaying App L2Bricklaying Adv App L3Carpentry & Joinery - Wood Occupations App L2Carpentry & Joinery - Wood Occupations Block course Carpentry & Joinery - Wood Occupations Adv App L3Fitted Interiors App L2Fitted Interiors Block course Hertiage L2 NVQHertiage L3 DiplomaHorticulture Foundation LearningHorticulture App L2Maintenance Operations App L2Painting & Decorating App L2Painting & Decorating Adv App L3

Full Course IndexPlease refer to our ‘Training & Skills’ Prospectus for additional courses

Call 0161 233 2656 Text 0780 000 3241 Visit www.skills-solutions.org.uk57

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Plant Maintenance App L2Plant Maintenance Adv App L3Plastering App L2Plastering Block course Scaffolding App L2Scaffolding Block course Surveying Adv App L3Wall and Floor Tiling App L2

Construction MechanicalDomestic Gas Adv App L3Domestic Plumbing App L2Domestic Plumbing Block Course - Employed StatusDomestic Plumbing Adv App L3Electrical Installation Block Course - Employed StatusElectrical Installation Adv App L3Heating & Ventilation (Commercial / Industrial) App L2Heating & Ventilation (Commercial / Industrial) Adv App L3Refridgeration & Air Conditioning App L2Refridgeration & Air Conditioning Adv App L3

NEW FOR 2011Renewable Installer Adv App L3

COMING SOONEnergy Assessor Adv App L3

Engineering & ManufacturingIntroduction to Engineering Paid placementEngineering - Industrial Applications App L2

Engineering Design: Mechanical Manufacture; Maintenance; Adv App L3 Fabrication & Welding; Electrical/Electronic; Lift Installation; Serviving and Repair: Technical SupportFood Manufacturing App L2Food Manufacturing Adv App L3Performing Manufactuing Operations App L2 NEW FOR 2011Coatings Adv App L3

Hair, Barbering & NailsBarbering App L2Barbering Adv App L3Hairdressing Foundation LearningHairdressing App L2Hairdressing Adv App L3Nail Services App L2Nail Services Adv App L3

Health, Social Care & Early YearsHealth & Social Care App L2Health & Social Care Adv App L3Children & Young People’s Workforce - Early Years or Social Care App L2Children & Young People’s Workforce - Early Years or Social Care Adv App L3Supporting Teaching & Learning in Schools App L2Supporting Teaching & Learning in Schools Adv App L3

COMING SOONAllied Health Professoin Support Adv App L3Blood Donor Support Adv App L3Clinical Healthcare Support Adv App L3Healthcare Support Services Adv App L3Informatics Adv App L3Maternity and Paediatric Support Adv App L3

Call 0161 233 2656 Text 0780 000 3241 Visit www.skills-solutions.org.uk 58

Not going to University? Go Higher Prospectus


Go straight

into a job getti

ng

qualificatio

ns &

experience

as you go

Get a job and go higher!

Skills Solutions

No tuition fees

or loans to pay

saving you

thousands

Earn while

you learn

Please note: The course detail featured in this brochure was correct at the time of printing, but there are always developments underway with new qualifications.

In addition to our Go Higher Prospectus we also have a ‘Skills & Training’ Prospectus which covers trade occupation Apprenticeships at a range of different levels.


For futher details please call Apprenticeship Recruitment on 0161 233 2656 Email [email protected] online at www.skills-solutions.org.uk

SS1210 Nov 2011


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