siyafunda ctc profile 2011 september

Document Title: SIYAFUNDA CTC-PROFILE Last Updated By: Ahmed Ismael–Smiley Date Last Updated:15 September 2011

SIYAFUNDA CTC COMMUNITY TECHNOLOGY CENTRE

Empower Educate Econnect Communities Bringing ICT to the Community

PROFILE

SEPTEMBER 2011

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Table of Contents

1. EXECUTIVE OVERVIEW ...................................................................................... 1

2. VISION .............................................................................................................. 3

3. MISSION ........................................................................................................... 3

4. The Siyafunda CTC Model .................................................................................. 3

5. REGISTRATION ................................................................................................. 3

6. MEMBERSHIP .................................................................................................... 3

7. 4SIYAFUNDA CTC eSERVICES MODEL..................................................................4

8. COMMUNITY NGO OWNERSHIP ......................................................................... 5

9. PRIVATE SECTOR PARTNERSHIP ....................................................................... 5

10. LOCAL GOVERNMENT PARTNERSHIP ................................................................. 5

11. CRITICAL SUCCESS FACTORS ............................................................................ 5

12. BENEFIT OF ICT4D ............................................................................................ 5

CPPP – COMMUNITY PUBLIC PRIVATE PARTNERSHIP ....................................... 6

13. DELIVERY STRATEGY ......................................................................................... 8

14. FUNDING MODEL ............................................................................................... 8

15. CTC START-UP REQUIREMENTS ......................................................................... 9

16. CENTRES OPERATIONAL .................................................................................. 10

17. IMPACT: e-LEARNING & e-ACCESS .................................................................. 10





1. EXECUTIVE OVERVIEW Information, Communication and Telecommunications (ICTs) have become a very powerful community resource, as two-way mechanisms, facilitating the perpetuation of and reflecting esteemed community values. ICTs have a huge capacity for incorporation into different forms of community action, including social change, community learning, community connection, and community development.

Millennium Development Goal, for Remedying the Unbalancing Boat

People, from every corner of the globe have same rights for seeking the happier life. We are in fact in a big village and sailing on the same boat. Due to historical reasons, however, people have been in different positions, richer or poorer, stronger or weaker, well-educated or less-enlightened. Over-unbalance may lead to danger to the mankind.

Information Age, New Stage of Human Society

Science and Technology as a whole is the major driving force for the development of human society. Material Science and Technology has made it possible for human society to advance from nomadic age to agricultural age, Energy Science and Technology has driven the society from agricultural age to industrial age, and now Information Science and Technology is leading the society from industrial age to information age.

ICT, Effective Tool for Development in the New Age

Advancement of the human society depends on the new tools innovated by science and technology. The typical new tool in information age is the information and communication technology, ICT, which has two stages to develop: the Primary stage and the Advanced stage. The Primary ICT Tool supports the convenience of information sharing among people that will make better matches among sectors of the society and thus improves the social productivities. The Advanced ICT Tool will support highest efficiency and creativity in social productivities and provide equal opportunity for people to use; leading the various kinds of gaps existed in society gradually diminished.

Education, Key to the Use of ICT Tool

To effectively use ICT Tool for making progress in economic and social development, people need to acquire necessary kinds of knowledge and skills. Education will thus play the most fundamental and indispensable role. People in information age have the advantage of using ICT for receiving education.

Responsibility for Governments and Citizens

Government in any country should take on the responsibility to promote the national education for all people and place education as the top priority on the national development agenda. Government should also take effective measures to encourage all stakeholders for building up and maintaining the national infrastructure as well as creating the variety of information resources so that people, including disabled people, can afford to use ICT Tool for learning, working and living. Citizens should well be aware of the importance of learning and people are never too old to learn ICT.

Responsibility for Non-Governmental Organizations

The Non-Governmental organizations have obligations to work together for promoting various kinds of cooperation among communities and to take effective actions in promoting ICT for sustainable human, economic and social development.





Overview and Positioning

Siyafunda CTC enables Information and Community Knowledge Centres, where people can access Computers, the Internet, and other digital technologies that enable them to gather information, create, learn, and communicate with others while they develop essential digital skills. The focus is on the use of digital technologies to support community, economic, educational, and social development—reducing isolation, bridging the digital divide, promoting health issues, creating economic opportunities, and reaching out to youth.

Siyafunda CTC establishes partnerships and relationships with multi-stakeholders; local governments & municipalities, private business organisations, community based organisations, schools, universities in delivering Community Technology Centres in previously disadvantaged areas, thereby making the vision a reality:

“Ensuring that all citizens are computer competent and have access to information and communication technologies, the internet”

Siyafunda CTC provides the management and operational skills and capacity, in supporting sustainable projects and initiatives in uplifting communities by “bringing ICT to the communities”.

This initiative brings in reality the concerns of National and Local Government to make ICT Access (Internet & Email) accessible to all communities.

This initiative also envisages skilling the youth, the unemployed, women, people with disabilities, thereby making them employable and alleviating unemployment by networking with recruitment agencies, government agencies and businesses, thus becoming an enabler for job creation.

Siyafunda CTC was part of the DOC’s e-Skills Forum over the 2 years and thus has aligned its model to the National e-Skills Plan of Action (NeSPA) which was developed through a two year consultation process culminating in the e-Skills Summit in July 2010.

Siyafunda CTC with its new partners has implemented the Community Knowledge Centre - CKC Model

Siyafunda CTC is a network hub for sustainable community knowledge centres of excellence in South Africa.

CORE VALUES

Siyafunda CTC’s core values are collaboration & partnerships, capacity building, complementing services; making it a replicable and scalable model for implementation. Not competing or re-inventing!!!





2. VISION “Empowering Educating Econnecting Communities”

3. MISSION ♦ Empower communities by providing easy access to CTC Centres ♦ Educate communities by providing e-Learning CTC Centres ♦ Econnect communities by providing e-Access to Internet, Email

4. The Siyafunda CTC Model

The Centre provides the following services: Ø e-Learning:

ü Provide affordable ICT Accredited Courses and Skills Training. Partnering with ISETT Accredited Training Service Providers. Revenue generated from training will sustain the maintenance and running of the Centre

ü Provide mixed blend of self-paced and tutor-based and peer training ü Average course duration is 1month, however learner given extension at no extra cost

Ø e-Access: Ø Provide Access to the Internet, Email and Faxing facilities. The CTC will be available for the convenience of

the community, i.e. in the evenings, on weekends and school holidays for learners and communities Ø Committed to ensuring that every learner/citizen has an e-mail address Ø Social Networking services

Ø VALUE ADDED SERVICES:

ü Business Skills Development and Training ü Abet – Adult Literacy Programmes ü Multimedia Centre facilities ü A “fix and repair centre for hardware & software” for the local businesses and ICT users ü Bulk SMS facilities for community news & information ü Website design and hosting ü Employability opportunities by CV preparation services & networking with employment agencies &

businesses for learnerships & internships ü Implementing e-learning by partnering with the Dept. Of Education ü Networking & Connecting with schools in enhancing ICT Literacy for Educators & Learners

5. REGISTRATION ü REGISTRATION NO: 2006/038154/08 (Association Incorporated Under Section 21) ü NPO NBR: 60-961 (Dept. of Social Development) ü PBO NBR: 930 026 437 (SARS

6. MEMBERSHIP ACCREDITATION / REGISTRATION

ACC/2008/08/1291 • MICROSOFT IT ACADEMY • CISCO TRAINING ACADEMY • ICDL MEMBERSHIP

ü SOUTH AFRICAN NATIONAL COMMISSION FOR UNESCO:COMMUNICATION & INFORMATION SECTOR ü SANGONET (South African NGO Network) ü NGOCONNECT AFRICA ü BITF (BLACK IT FORUM) ü ISOC-ZA (Internet Society – South African Chapter) ü BILL GATES FOUNDATION ü TELECENTRE.ORG (global community of people and organizations committed to increasing the social and

economic impact of grassroots Telecentres ü AFRICAN ASSOCIATION OF COMMUNICATION DIRECTORS ü JOINAFRICA COMMUNITY (Initiative to provide free Internet in Africa) ü AFRICA ICT & TELECOM NETWORK: An Africa Business Community networking community for people who are

professionally involved in the African ICT Industry





7.





8. COMMUNITY NGO OWNERSHIP The Community Based responsibilities are: ü To foster relationships & partnerships with community based organisations, ngos ü To manage the CTC processes and projects ü To manage the day-to-day operations of the CTC ü To maintain and sustain the CTC’s infrastructure and facilities ü To provide adequate security for the CTC ü To enhance the functionality of the CTC ü To market the CTC in the community for effective use ü To integrate community based projects ü The community can't be isolated from the project. They have to be accommodated by the CTC to ensure

they also benefit from and therefore take ownership of the CTC. ü Security and maintenance are major challenges encountered. As a security measure, the CTC needs to

reinforce security installations. The centre will need to partner with a Security Company to safe-guard its premises.

9. PRIVATE SECTOR PARTNERSHIP ü The relationship with stakeholders is to provide funding or material support to “kick-start” the projects and

initiatives. But this must not be once-off. ü The private sector must realise that by establishing these CTCs with computers and infrastructure is a

longer-term commitment to a project, rather than a simple donation. ü Often, these types of Centres receive private sector donations of equipment, but important aspects,

including the intricacies involved, like sustainable cost, security and training costs are overlooked by all stakeholders.

ü Training for trainers is also required, so they can in turn effectively train the CTC’s learners. ü Partnering with IsettSeta & other Seta Accredited Training Service Providers in providing affordable training

material and content. ü When companies donate equipment to the CTC they need to put more emphasis on researching the effect

of the donation to the CTC and surrounding community. While the initial donation is seen as a ‘God-send' to a needy community, the repercussions of bringing attention to the CTC must also be considered and managed.

ü Volunteer programmes to be incorporated with Centres needs and requirements

10. LOCAL GOVERNMENT PARTNERSHIP The relationship with Local Government is to provide “kick-start” support to the projects and initiatives through: ü The participation and involvement of Ward Committees and Councillors on behalf of the Municipality ü The Municipality to adopt these CTCs as facilitators and co-ordinators for the broader strategy of service

delivery to the communities ü Integrate the CTC with the School’s IT Educational Systems to provide after hours access and services ü Integrate the CTC with the Municipal Library Systems ü Integrate the CTC with Multi-Purpose-Centre (MPC) strategy ü Leverage of the Municipal ITC Network infrastructure, providing access to the Internet, thus extending

service delivery and e-government services to the communities

11. CRITICAL SUCCESS FACTORS v Work with the community to assess the information needs and communication. v Carry out awareness campaigns on the potential benefits of the Internet. Ensure that key community

leaders involved in campaigns disclosure, because they know what the most appropriate channel to reach the community (at the same time, also become familiar with the benefits of the internet).

v Obtain the commitment of local government and NGOs towards the project. v Identify and support local “champions”. v Making the community involvement in the design, implementation and management of centre. v Ensure that the community is willing to strive to maintain the centre operation and long term. v Ensure participation of all community representatives, including women youth. v Provide training in information technology and telecommunications provide technical support. v Ensure the provision and maintenance of progressive resources. v Provide continuous technical assistance services, systems maintenance, upgrading hardware & software. v Ensure that local community consultation in relation to the financial infrastructure centre and obtained the

commitment of the same (eg, fees, ownership of hardware, salaries of managers of the centre). v Establish partnerships with local businesses, educational institutions and providers Internet services

12. BENEFIT OF ICT4D ♦ It empowers people to do what they want to do. ♦ It lets people be creative. It lets people be productive. ♦ It lets people learn things they didn't think they could learn before, and so in a sense it is all

about potential. IT UNLOCKS POTENTIAL!!!





CPPP – COMMUNITY PUBLIC PRIVATE PARTNERSHIP




Document Title: SIYAFUNDA CTC-PROFILE Last Updated By: Ahmed Ismael–Smiley Date Last Updated:15 September 2011 PDF created with pdfFactory Pro trial version www.pdffactory.com




13. DELIVERY STRATEGY ♦ Identify location & premises with easy access for the community

♦ Set-up pilot site with an initial “15-20 PC” seating infrastructure

♦ Identify credible community based organisation with the required profile and registrations

♦ Meet with Local Government to agree on the project and initiative and roles and responsibilities

♦ Meet with Ward Committee & Councillors

♦ Identify and meet with potential private sector stakeholders

♦ Prepare start-up budget

♦ Advertise and Market the Centre in the Community

♦ Implement and go-live with pilot; Assess and evaluate progress; Report to all stakeholders

14. FUNDING MODEL ITEM SIYAFUNDA CTC COMMUNITY NGO PRIVATE BUSINESS LOCAL GOVERNMENT

PREMISES:LOCATION X X X (if council owned)

PREMISES: SECURITY X X (if council owned)

PREMISES: ACCESS X X (if council owned)

FURNITURE: OFFICE X X X

COMPUTER DESKS X X X

COMPUTER CHAIRS X X X

CABLING: ELECTRICTY X X X

CABLING: NETWORK X X X

COMPUTER: HARDWARE X X X

COMPUTER: SOFTWARE X X X

NETWORK: CONNECTIVITY X

TRAINING MATERIAL X

BRANDING X X X X

STAFFING X X

OPERATIONAL EXPENSES X X

INCOME REVENUE

GENERATING STREAMS

X X





15. CTC START-UP REQUIREMENTS ITEM DETAIL

Location v Accessible to the community from 08:00 – 19:00

Premises v Size of Computer Lab v Size of Admin Office v Security:

o Access Control o Burglar: Doors & Windows o Alarm: Linked to Alarm Company o Fire Extinguisher

v Bathroom / Toilet Facilities v Painting; Flooring v Air-conditioners

Furniture v Determine number of workstations o student needs 1.5sqm for work area + PC

v Build computer desks in a row: 4/7/10 workstations per row v Student chairs; Trainer Desk & Chair v White Board

Cabling

v Network: o Determine Network Points: 4/7/10 workstations /PC o Use CAT 6 Cables o 24 Port Switch

v Power: o Determine power points o Mount in middle of desk to share the points

v UPS per PC / Server Computer Hardware v Determine number of workstations

v 4/7/10 workstations per PC v 17” CRT Monitor/PS2 Mouse / PS2 Keyboards / Headsets v Printer / fax / copier; Photocopier

Computer Software v Operation System:W2K /XP v Office:

Office 2007 Open Office

v Typing Pro v CA Anti Virus

Network Connectivity

v Network link for Internet & Email v Set-up Domain v Email address v Website

Training Material

v Isett Seta accredited courses -NextGen v Microsoft Digital Curriculum v Typing Tutor v e-Citizen v ICDL v Cisco ITE

Administration Documents v Advert v Student-End-To-End Process v Student Registration Form v Student Master Register v Student Daily Attendance Register v Induction: PC Intro v Induction: MS Office v Course Evaluation Form v POE Cover v Income Spreadsheet; Cash Receipt Book; Stamp v Partnership MOA

Branding v Logos v Signage- Premises & Street v Posters

Staffing v 1 x Trainer / Facilitator v 1 x Administrator / Facilitator





16. CENTRES OPERATIONAL

NOVEMBER 2006 – JUNE 2011

(REFER TO ATTACHMNET - CENTRES)

17. IMPACT: e-LEARNING & e-ACCESS Observations:

♦ E-Learning o Almost all students had exposure on the computers for the first time o 100% of students scored +80% on the Microsoft DLC Exams o Some students performed exceptionally scoring 90% - 99% o Access to Cisco & Microsoft Curriculum, CBT, Assessments, Exams

♦ Internet Access

o Access by learners for school work; University students and students (from grade 7-12) doing their assignments, research

o Access for application for bursaries, learnerships, colleges, universities o Access for previous years matric exam papers o Access by SMMEs for business related information o Access by job seekers for vacancies advertised in newspapers o Access by job seekers for general employment enquiries o Access for business opportunities o Access for online e-government services; tax forms; id forms o Social networking: Facebook, Twitter

♦ Email Address

o Every student given an email address o Community members given an email address

♦ Typing o CV preparation o Document typing o Faxing

(ATTACHED REPORT & PHOTOS OF ALL CENTRES)





(Prepared by Ahmed Ismael – Smiley)

Contact details: CTC Nbr: 011 904 2720 Mobile Nbr: 082 552 5946 Fax Nbr: 0866782539 Email: [email protected]

Confidentiality & Copyright: This document is proprietary and confidential to Siyafunda CTC and may not be communicated to any party outside of Siyafunda CTC without written permission from Siyafunda CTC. This document is in no way binding on Siyafunda CTC.Copyright reserved - 2011 - Siyafunda CTC. No reproduction is permitted without the authority of the copyright owner.


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