six insights to get the most from your iso certification · ©mango limited page 6 of 16 0% 10% 20%...
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Six insights to
get the most
from your ISO
certification Insights from ISO certified
firms on taking their
management systems
to the next level
ISO Insights Report 2019
Proud Sponsor
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Author’s Note .................................................................................................................................................... 3
Executive Summary ........................................................................................................................................... 4
Getting the most from your ISO certification ................................................................................................ 4
The Survey Data ............................................................................................................................................. 6
Insight #1 ........................................................................................................................................................... 8
Stop focussing on compliance. Instead focus on improvements. ................................................................. 8
Insight #2 ........................................................................................................................................................... 9
Spending time on making improvements reduces time for compliance activities. ...................................... 9
Insight #3 ......................................................................................................................................................... 10
Committed Leadership increases satisfaction with certification. ............................................................... 10
Insight #4 ......................................................................................................................................................... 11
Committed Leadership increases participation. .......................................................................................... 11
Insight #5 ......................................................................................................................................................... 12
Reason for getting certified is different to maintaining certification. ........................................................ 12
Insight #6 ......................................................................................................................................................... 13
Employee participation drops off with larger businesses. .......................................................................... 13
More Survey Data ............................................................................................................................................ 14
About ISO Insights Report ............................................................................................................................... 16
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ISO 9001 - quality
ISO 45001, OHSAS 18001, AS 4801 - H&S
ISO 14001 - environmental
ISO 22000 - food safety
ISO 27001 - information security
Other
What management system standards are you certified to?
0% 5% 10% 15% 20% 25%
Transport and Logistics
Construction
Professional and Technical Services
Manufacturing
Retail and Wholesale
Food and Wine
Agriculture, Forestry and Fishing
Infrastructure
Media and Communications
Tourism
Mining
What type of industry sector is your organization?
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0% 5% 10% 15% 20% 25% 30%
Up to $1 million
$1 - $5 million
$5 - $10 million
$10 - $100 million
$100 million and over
What is the annual revenue?
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Up to 50 employees
50 - 100 employees
100 - 500 employees
500+ employees
How many employees do you have?
0% 10% 20% 30% 40% 50% 60%
Oceania
Africa
Europe/UK
North America
Asia
South America
What continent do you operate from?
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1 fulltime
2 fulltime
3 fulltime
4 fulltime
5+ fulltime
How many employees look after your ISO certified system?
0% 5% 10% 15% 20% 25% 30% 35% 40%
Meet customer requirements
Improve processes, efficiency, reduce waste and save…
Increase customer satisfaction
Achieve international recognition
Develop a professional culture and improve morale
Improve management and employee's focus
Get more revenue from new customers
What is main reason for first getting certified to a standard?
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Improve processes, efficiency, reduce waste and save…
Meet customer requirements
Increase customer satisfaction
Develop a professional culture and improve morale
Improve management and employees' focus
Achieve international recognition
Get more revenue from new customers
What is the main reason for maintaining certification to a standard in the future?
