sitf annual report 2012/2013

Annual Report 2012/2013

people, partnership, productivity

VISIONTo be the voice of ICT industry and the Catalyst of ICT adoption

MISSIONSiTF shall grow the ICT industry by providing a vibrant platform to promote and advance the exploitation of technology for both consumers and enterprises

OUR CHARTERS� Voice of ICT providers and users of the digital

technology space

� Assist and promote technology adoption by Singapore companies to improve productivity and effectiveness

� Assist in business development for the ICT industry

� Promote innovations and capabilities in the ICT industry

4 Chairman's Message6 The SiTF Council8 Snapshots10 Executive Director’s Message11 The SiTF Secretariat

12 Key InItIatIves & events13 123JumpStart15 The Engagement17 SiTF Think Tank18 SiTF Academy19 SiTF Productivity & Productisation Programme Office20 Infocomm Singapore Centre22 National ICT Industry Volunteers' Day 201224 SiTF Awards 2012 and APICTA 201226 ICT Idol 201228 SITEX 201230 ICT Business Summit 201332 Infocomm Leaders Golf 201334 EnterpriseIT 2013

36 Chapter reports37 Cloud Computing Chapter38 Digital Media Wireless Chapter39 Green IT Chapter40 Security & Governance Chapter41 Singapore Enterprise Chapter

Annual Report 2012 | 2013 www.sitf.org.sg

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CONTENTS

As SiTF celebrated the important milestone of its 30th anniversary in 2012, the council discussed at length future areas of engagement to stay relevant. It concluded by updating the vision statement to read: To be the voice of ICT industry and the catalyst of ICT adoption.

This reflects the continuous effort to stay true to our role as the advocate for the industry and

to actively encourage ICT users to accelerate the adoption of ICT technologies.

In the course of the year, we spearheaded dialogue sessions with relevant ministers and government agencies about issues facing the industry such as manpower and government procurement.

In June 2013, I was invited to join the steering committee of the Infocomm Media Masterplan 2025, which will identify key development areas for the infocomm and media sectors as it seeks to transform the way we work and live.

In addition, we initiated a think tank comprising almost 30 CxOs from various sectors from banking to education, who discussed significant trends for both Singapore and the ICT industry with the help of experienced facilitators from Accenture and frog Design.

A major challenge this year was manpower issues. Our measures to help our members can be summed

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SiTF CHAIRMAN’SMESSAgE

up with the words “People, Partnership, Productivity”.

We set up the Productivity and Productisation Programme Office (PPPO) in the second half of 2012 in collaboration with the Infocomm Development Authority of Singapore. It has since brought in renowned consultants such as Rally Software Development and frog Design to assist companies to productise and enhance productivity. Its numerous programmes and classes have attracted more than 300 participants from over 150 companies.

Following the success of MatchIT (our service to help enterprises find the most appropriate IT vendors for their infocomm needs), SiTF launched PartnerIT to provide a platform for overseas or local vendors to seek local partners. The initiative grew out of frequent requests from members and non members alike. These programmes will provide alternative channels for members to seek business opportunities

Our Infocomm Singapore Centre in Shanghai has, in the span of eight years, morphed from brand promotion to full service support for local companies penetrating the China market. In 2013, it extended its network with a Cooperative Alliance Agreement with the Beijing Software Industry Association and a Memorandum of Understanding with the Shanghai Software Industry Association. The agreements will foster mutual ties and promote business opportunities.

We continued to place emphasis on fostering innovation. Today, 123JumpStart, our start-up programme that was kickstarted in early 2012, is an incubator for the i.JAM Reload and ACE Startup schemes and has 18 high profile investor-mentors on board. It provides guidance and a wide range of resources to assist start-ups in their entrepreneurship journey. Besides Sunny Side Saturday,

a casual get together for topic experts to share their experience, it organised a cross border pitching session with our Malaysian counterparts for Malaysian and Singapore start-ups to pitch to investors from both countries.

These are just a few of the highlights from a busy and fruitful year. The success of our many initiatives would not have been possible if not for the efforts of our Councillors, Chapter Exco and the organising committees of the events. In all these efforts, we received excellent support from the SiTF Secretariat. My heartfelt thanks to all!

Looking ahead, we will continue to strengthen and build on our programmes, implementing new ones and retiring the irrelevant. So, please stay engaged!

eddie Chau,SiTF Chairman


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SiTF CHAIRMAN’SMESSAgE

THE SiTF COUNCIl

Honorary Treasurer

VIjOy VARgHESE Vice President, Asia Pacific, Zensar Technologies

First Vice Chairman SHIRlEy WONgAdvisor, Quantine Pte Ltd

OFFICE BEARERS

ChairmanEddIE CHAU Founder/Executive Director, iSentia Brandtology Pte Ltd

Honorary Secretary Ng TIAN BENg Vice President, Greater China & Korea, Dell Global B.V. (Singapore Branch)

Second Vice Chairman

FOO jONg TONg Strategy Leader, IBM Singapore Pte Ltd

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lAU SHIH HORChairman of singapore enterprise Chapter, Chief Executive Officer, Elixir Technology Pte Ltd

AMOS TIO From october 2012 – February 2013

lEgAl COUNSEl

CO-OpTEd COUNCIllORS

AlBERT TAy Chairman of Cloud Computing Chapter, Financial Services Director, Asia Pacific, OpenText Pte Ltd

NgAIR TEOW HIN Chairman of security and Governance Chapter, Chief Executive Officer, SecureAge Technology Pte Ltd

lOREN SHUSTER Country Director, Singapore & Emerging Markets, Google Asia Pacific Pte Ltd

p. BAlACHANdRAN Senior Consultant, Advocate & Solicitor Robert Wang & Woo LLP

AW pENg SOON Chairman of Digital Media Wireless Chapter, Vice President, Business Development, Advanced Network Technology Laboratories Pte Ltd

NIgEl lEECountry Manager, Brother International Singapore Pte Ltd

RONNIE lEEDirector, Relationship Segment Lenovo ASEAN

MEMBERS OF ExECUTIVE COMMITTEE

COUNCIllORS

ANdREW CHOW President, ST Electronics (Info-Comm Systems) Pte Ltd

lIM SENg KONg Managing Director, Global Enterprise Business, Singapore Telecommunications Limited

CRAIg jOHN glEdHIll Vice President, Enterprise Business, South East Asia, Oceania and Taiwan,Samsung Asia Pte Ltd

lESlIE ONg Managing Director, Oracle Corporation Singapore Pte Ltd

KEVIN lIM Chief Commercial Officer, StarHub Ltd

pETER gOH Chairman of Green It Chapter, Managing Director, Health & Public Service, ASEAN, Accenture Pte Ltd

ROgER yUENFounder/ Chief Executive Officer, Clozette Pte Ltd

WONg WAI MENgVice President, BT Advise, Asia Pacific, Middle East, Africa & Turkey BT Global Service

jESSICA TANManaging Director, Microsoft Singapore,Microsoft Operations Pte Ltd


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SNAPSHOTS

2012jUly14 |volunteers’ Day saw more than 100 participants entertain the old folk at three Lions Befrienders Senior Activity Centres.

AUgUST30 |sitF awards & 30th anniversary Gala Dinner was graced by Mr Lawrence Wong, Senior Minister of State of the Ministry of Information, Communications and the Arts, and Ministry of Education.

OCTOBER25 |The Digital Media Wireless Chapter led a successful Interactive@nyp event for graduating students to find out more about intellectual property protection and branding.

NOVEMBER1 |Nearly 120 people turned up for our Meet the Members session, which included health screening organised in collaboration with the Health Promotion Board.

22-25 |The 24th run of our consumer electronics show, sIteX, achieved visitorship of over 800,000 and sales of more than $40 million.

30 |The 2012 ICt Idol, Azmi Ahmad from StarHub, was crowned after fighting off a strong challenge from eight other finalists.

dECEMBER5 |Twelve winners of the 2012 sitF awards participated in the 12th apICta (Asia Pacific ICT Alliance) Awards in Brunei Darussalam, picking up three wins and two merit mentions among them.

10 |More than 40 C-suite executives participated in a Ministerial Dialogue with Mr Lawrence Wong, Acting Minister for Culture, Community and Youth and Senior Minister of State, Ministry of Communications and Information.

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14 July

25 oCtober

30 auGust 1 noveMber

30 noveMber22-25 noveMber

5 DeCeMber

10 DeCeMber

5 May

2013FEBRUARy 1 |The Green It chapter celebrated Lunar New Year with a well-attended lunch gathering.

MARCH 28 |New initiatives to stimulate productivity in the ICT sector were announced at SiTF’s annual conference, the ICt business summit 2013.

MAy 3 |Members of the Security & Governance Chapter were given insights into It risk management and the personal Data protection act during a sharing session organised in collaboration with the IT Management Association.

5 |The second Meet the Members session attracted almost 70 members and friends.

14 |International resource networking was the focus of the Singapore Enterprise Chapter’s workshop organised in collaboration with the Infocomm Development Authority of Singapore.

22 |The Infocomm leaders Golf event was held together with a donation drive in aid of the Kidney Dialysis Foundation and the Singapore Association of the Visually Handicapped.

23 |The GCIo luncheon proved to be an effective networking platform for local infocomm companies and government agencies.

30 |A new initiative for CxOs, the SiTF Think Tank, kicked off with a Future Forecasting Workshop facilitated by Accenture and frog Design.

jUNE18-21|Dr Yaacob Ibrahim, Minister for Communications and Information visited the exhibitors at enterpriseIt 2013.

SNAPSHOTS


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18-21 June

22 May

30 May

14 May

3 May

28 MarCh

1 February

23 May

SiTF marked a significant

milestone in its history with the celebration of its 30th anniversary in August 2012. To commemorate the occasion, a Gala Dinner was held at Marina Bay Sands, together with the presentation of the Annual SiTF Awards. This was just one of over 70 events that filled our 2012-2013 calendar, making this another busy but satisfying year for us.

As I look back on the past 12 months, one of the major highlights that comes to mind is the opening of SiTF’s Productivity and Productisation Programme office (PPPO), an initiative which we embarked on in collaboration with Infocomm Development Authority of Singapore (IDA).

To help us run PPPO and grow the SiTF Academy, we have a team led by Ms Doris Chow our Strategic Programme Office Director. Ms Chow brings with her many years of experience working with trade associations and a strong network of business professionals. Under her leadership, we believe that both PPPO and SiTF Academy will provide the necessary support to our members in the critical areas of productivity enhancement and manpower development.

SiTF has not been spared the manpower crunch: we lost two of our long-serving staff to the industry and experienced higher salary expectations as we competed for talent. The escalation of the foreign workers’ levy was another drag on our finances.

In response, we have tightened our expenditure further by ensuring stringent cost control. We have also implemented a time tracking application to help us enhance our ability to be more productive through better time management and allocation of resources. It is gratifying that our efforts have enabled us to yield results despite a leaner organisation.

To do more with less, we have re-organised the human resource of the Federation and re-designed some of the job functions to help staff gain better exposure and more capability development. We have also allocated more dedicated resources to membership care and recruitment to better serve our members.

We are grateful for the guidance of our council, executive committees and members as well

as the cooperation rendered by government agencies such as IDA, Media Development Authority (MDA), Workforce Development Agency (WDA) and International Enterprise Singapore (IES) and partners including trade associations, chambers,

etc. The contributions of all our stakeholders have been invaluable in

helping us to serve the industry better.

Thank you again and we look forward to your continuous

support.

ho se Mun,Executive Director, SiTF

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ExECUTIVE dIRECTOR'S MESSAgE

Top from left to right:

Angelyn Abrogar, Membership Executive

Jacqueline Khoo, Programme and Industry Alliance Manager

Joel Tan, Management Executive

Liu Zhen, Industry Alliance Manager

Charleen Phor, Assistant Manager

Bottom from left to right:

Celena Deng, Accountant

Lee Soon Kim, Finance & Business Operations Director

Raeanne Low, Personal Assistant

Ho Se Mun, Executive Director

Tim Hu, Senior Business Development Manager, ISC

Cheam Gim Chng, Marketing and Sponsorship Manager

Doris Chow, Strategic Programme Office Director

Soh Hui Wen, Strategic Programme Executive

Woo Yee Wern, Strategic Programme Senior Executive

Freda Yuin, Operations Senior Executive

George Yang, Centre Director, ISC

Vivian Jin, Business Development Manager, ISC

Weber Zhou, Business Development Manager, ISC

Anita Tang, Business Executive, ISC

Joy Wong, Admin Executive, ISC


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MEET THE SiTF SECRETARIAT

123jUMpSTARTTHE ENgAgEMENTSiTF THINK TANKSiTF ACAdEMySITF pROdUCTIVITy & pROdUCTISATION pROgRAMME OFFICEINFOCOMM SINgApORE CENTRENATIONAl ICT INdUSTRy VOlUNTEERS' dAy 2012SiTF AWARdS 2012 ANd ApICTA 2012ICT IdOl 2012SITEx 2012ICT BUSINESS SUMMIT 2013INFOCOMM lEAdERS gOlF 2013ENTERpRISE IT 2013

KEy INITIATIVES ANd EVENTS

sitF 123Jumpstart (123Js) provides a one-stop shop to help startups access a broad range of resources such as mentorship, training, funding, test beds, and go-to-market support. The 123JS team has attracted investor-mentors – entrepreneurs, angel investors, venture capitalist and experts in the IT industry – to collaborate in launching new ventures.

Funding & Mentoring StartupsAs an incubator for the i.JAM Reload (up to S$250,000) and ACE Startup (up to S$50,000) schemes, 123JS nurtured six startups during the year in review. Besides funding, 123JS also provided a panel of experienced entrepreneurs, investors and experts to help the startups develop their ideas and turn them into viable products and services.

123jUMpSTART

SiTF-pIKOM Cross Border pitching SessionSiTF 123JS worked with its Malaysian counterpart PIKOM (The National ICT Association of Malaysia) to organise its first cross-border pitching session on 26 January 2013. Some 25 angels, including brand names in the region such as Jungle Ventures, Fatfish Medialab, TNF Ventures, Crystal Horse, IDM Venture Capital, August Capital Partners, Stream Global, and Basis Bay Group, met up with 17 startups during the session.

Each startup was given 6 minutes to pitch their ideas to the angels, who then flooded them with questions. The exchange was fast and intense, with the startups aiming for a follow-up session with the investors. After the pitches, the startups had the chance to network with the angels over lunch. It was a highly fruitful event with connections created between the startups and the investors.

the 123Js team with Gamurai, one of our incubatees.

each startup was given six minutes to pitch at the pIKoM session.

Mr eddie Chau, Chairman of sitF, kicked off the pitching session with pIKoM.

at the pIKoM pitching session, startups rotated round six tables of investors.


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KEY INITIATIVES AND EVENTS■ ■ ■ ■ ■■ ■ ■ ■ ■

Angel’s den WorkshopIn February 2013, 10 startups, including two from Malaysia, participated in a highly-focused workshop specifically designed to support early stage ventures seeking angel funding. Besides tapping on the expertise of Mr Raiyo Nariman, of Angel’s Den, the participants also gained first-hand knowledge from active angels Ms Virginia Cha, Mr Leslie Loh, Mr Pierre Hennes and Mr Blayne Peacock who were invited to speak at the event.

During the workshop, the startups did a round of pitching to find out where they stood. Mr Raiyo then spent time with each of them to improve their presentations.

The workshop was followed by a period of mentorship and guidance to prepare the startups for the opportunity to pitch to Angel’s Den’s Hong Kong angels.

Startup packageTo provide further support to local startup community, 123JS put together a bundle of products and services from partners such as Amazon Web Services, Dell, EGUARDIAN, Microsoft, Shopify and StarHub. It is being offered at a special bundled startup price. More items will be added in due course. �

123JUMPSTART COMMITTEEChairman Roger yuen Clozette pte ltdCommittee Members Roderick Chia IdM Ventures Capital pte ltd jessica Tan Microsoft Operations Singapore pte ltd leslie Ong Oracle Corporation Singapore pte ltd Craig john gledhill Samsung Asia pte ltd Andrew Chow ST Electronics (Info-Comm Systems) pte ltd William liu Stream global pte ltd

pierre hennes (left) of extream ventures and Mr blayne peacock of Marks & Clerk singapore were some of the active angels who shared their experience with the startups.

Dr patrick (above) of logosMart, a Malaysian startup, and Mr allen lin (below) of FlightMedia were among 10 participants at the angel's Den workshop.

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KEY INITIATIVES AND EVENTS ■ ■ ■ ■ ■■ ■ ■ ■ ■

to attract greater participation, this year’s Meet the Members sessions were held together with other activities. The first session on 1 November 2012 included a health screening which was organised in collaboration with the Health Promotion Board. Nearly 120 people turned up at Fuji Xerox’s premises for health checks. Following this, participants were briefed on SiTF’s new initiatives: PartnerIT and the Productivity & Productisation Pro-gramme Office. The Workforce Development Authority and Caliberlink were also at hand to brief participants on human resource services.

The second session, which was held on 5 May 2013 at Microsoft’s office, attracted almost 70 members and friends. It featured a talk entitled “Hidden in Plain Sight” by Mr Jan Chipchase, Executive Creative Director of Global Insights of frog Design. He spoke about how to identify habits that could be converted into marketable ideas. The participants also received the latest updates on SiTF initiatives and activities.

THE ENgAgEMENT

sitF's Ms Woo yee Wern briefed the audience on the productivity & productisation programme office.

nearly 120 people turned up for health screening in november.

Meet the Members sessions are always a good opportunity to network.

Meet the Members


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Association/Federation/ Society

Chamber

ICT

29%

7%Manufacturing

7%Real Estate7%Research

& Education3%

Retail &Distribution

11%

Service(Tourism, Hospitality, Entertainment ect.)

25%

Insurance, Accounting

& FinanceTransportation& Logistics

Healthcare5%2%4%

MatchIT

partnerIT government procurement Committee

the Digital public relations and Marketing analytics Interest Group organised a session on the latest trends in digital marketing.

local startups and multinational corporations gathered to find out more about the latest trends in digital marketing during a meet up session organised by the Digital Public Relations and Marketing Analytics Interest Group on 15 March 2013. The rules governing the collection, use, disclosure and care of personal data was explained by the Personal Data Protection Commission, while OCBC bank presented itss initiative to prototype improvements in products and services through its Customer Experience Labs. The evening ended with a presentation by Brandtology. �

digital public Relations and Marketing Analytics Interest group

to better help the industry face the challenges in pitching for public sector projects, SiTF has set up a Government Procurement Committee. During the year, it has met with the Infocomm Development Authority of Singapore (IDA) to discuss changes to some of the standard terms and conditions in Government tenders. To help ILEs better understand the Goverment’s procurement process, SiTF and IDA will be planning a Tender Workshop in last quarter of 2013.

as part of the effort to promote productivity and innovation, PartnerIT was launched on 1 November 2012 at the Meet-The-Member session. A platform for IT vendors to collaborate and establish new partnerships with other ven-dors, it will be of special benefit to both local companies and overseas entities seeking any form of partnership, such as technology, reseller/ distribution or strategic partner-ships, that can add value to their business.

Since its commencement, several companies, including KDL Japan, Chatworks Inc, Enhanzcom Pte Ltd, Dassault Systemes Pte Ltd and Digistore Solutions, have leveraged this platform.

It was another lively year for MatchIT, an initiative by SiTF to help industries harness ICT to enhance their business performance and at the same time provide the ICT industry with opportunities to work with these industries on their ICT requirements. During the year, MatchIT handled more than 60 project requests, more than half of which came from public bodies and the service sector.

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SiTF THINK TANKsitF has set up a think tank to tap into the knowledge of thought leaders and CxOs and gain critical insights into business trends and the future of the ICT industry in Singapore.

The Think Tank initiative kicked off on 30 May 2013 with a Future Forecasting Workshop which brought together close to 30 CxOs from industry and user companies. The event was facilitated by Accenture, which provided the business strategy perspective, and frog Design, which provided the design thinking viewpoint.

The contrasting approaches of the facilitators brought a unique flavour to the session. Numerous opportunities and ideas were identified for further research and exploration. �


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Mr alfred Griffioen, founding partner of alliance experts, led a workshop on business partnerships.

under the leadership of Mr Foo Jong tong, sitF’s second Vice Chairman, the SiTF Academy is tasked with equipping Singapore’s ICT workforce with the latest knowledge, skills and capabilities.It works with local and international experts and partners to conduct classes aligned with the four key pillars below:

1. technical – Developing technical skill sets that are in demand.

2. technologies – Providing expertise and enhancing business acumen in emerging technologies.

3. Capabilities – Building sustainable capabilities for continuous productivity improvements.

SiTF ACAdEMy

participants had the chance to network in between sessions.

4. standards – Equipping the ICT workforce with best practices skills in line with Singapore IT standards.

In the past year, the SiTF Academy together with its partners has conducted a wide range of courses from technical subjects such as mobile apps development (iOS, Android, Windows) to business management.

One of its initiatives was an assessment of the partnership readiness of Singapore infocomm enterprises, followed by a workshop on “Building Business with Partnerships”. This was carried out in January 2013 in collaboration with Alliance Experts. �

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Mr andrew Khaw, senior Director of IDa (left), and Mr andrew Chow, Chairman of pppo, opened the Make Innovation real masterclass.

particpants at the Make Innovation real masterclass listened to the speakers with rapt attention.

sitF's executive Director Ms ho semun (extreme left) and strategic programme Director, Ms Doris Chow (extreme right) pose with speakers from frog Design.

there was active audience participation at the building Insanely Great proudcts masterclass.

SiTF pROdUCTIVITy & pROdUCTISATION pROgRAMME OFFICEIn line with the Government’s productivity drive, sitF started the Productivity & Productisation Programme Office (PPPO) with the support of the Infocomm Development Authority of Singapore (IDA) during the second half of 2012. PPPO assists Singapore infocomm companies in building and developing capabilities and improving productivity through productisation.

In the year in review, PPPO partnered with subject matter experts to raise awareness, build knowledge and develop capabilities in productivity and productisation within our local ICT companies.

In March 2013, PPPO partnered with frog Design, a global innovation firm, to bring together 47 companies and 83 participants in the “Make Innovation Real” masterclass. Another 14 companies and 27 participants also attended the Frog workshop on “What’s Your UX Strategy”.

To date, more than 150 companies and more than 300 participants have benefited from PPPO’s productivity events, programmes and activities which included masterclasses, workshops and training.

PPPO has also started a project to provide the necessary resources and information to assist local ICT companies in innovation and productivity through a one-stop portal on the Web. It is a repository of toolkits, frameworks, templates, articles and publications as well as special deals on products, services and software-as-a-service (SaaS) for local ICT companies.

The Portal was announced on 28 March 2013 during SiTF ICT Business Summit and is expected to go live before end-January 2014 at www.theportal.sg. �

PPPO COMMITTEEChairman Andrew Chow ST Electronics (Info-Comm Systems) pte ltdMembers Aw peng Soon Advanced Network Technology laboratories pte ltd Charles goh Inspire-Tech pte ltd lau Shih Hor Elixir Technology pte ltd low Chin Chau Stephen lim SQl View pte ltd Wilson Tham ST Electronics (Info-Security) pte ltd


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the Infocomm singapore Centre (IsC) helps singapore infocomm enterprises to make inroads into the China market by organising business matchmaking sessions and promoting a consistent image of the Singapore ICT sector in the country.

ISC works closely with Singapore infocomm companies and local Chinese partners, and has formed new partnerships and alliances with its counterparts in Beijing, Shanghai, Fujian, Nanjing, Chengdu and other cities. During the past year, it led the participation of Singapore infocomm enterprises in more than 10 events including exhibitions, business matching meetings, forums and networking sessions in the major cities.

INFOCOMM SINgApORE CENTRE

IsC participated in the 2013 China Information technology expo (CIte) in shenzen.

sitF Chairman Mr eddie Chau (left) and Mr Wang Wei hang, Chairman of the beijing software Industry association (bsIa) at the signing of their Cooperative alliance agreement.

the agreement with bsIa was the result of several discussions.

IsC signed an Mou with the shanghai software Industry association.

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One of the the Centre’s outstanding achievements was the signing of the Cooperative Alliance Agreement with BSIA (Beijing Software Industry Association), which took place on 8 April 2012. The signing was witnessed by Mr Chng Ken Wei, the Centre Director of IDA China; Mr. Eddie Chau, Chairman of SiTF; and Mr Wang Wei Hang, Chairman of BSIA. Under the Agreement, BSIA will provide Singapore infocomm enterprises with information sharing and business matching services. Both parties will also foster ties and promote business opportunities through regular delegation visits. In all, ISC has assisted more than 40 Singapore infocomm companies, resulting in about S$25 million worth of exports in goods and services to China between 1 July 2012 and 30 June 2013, with another S$150 million worth of exports in the pipeline.

One company which received support from ISC was Converged Solutions Pte Ltd. During a business matchmaking session organised by ISC in Shanghai last October, Converged Solutions met with Gushen (Shanghai) and the two companies agreed to co-operate. After a few months of technical testing, Converged Solutions deployed its cloud call centre solutions on the Gushen

technical platform while Gushen promoted Converged Solution’s offerings through its cloud customer service programme. The Singapore company received another boost when Gushen’s service programme was selected by the Shanghai municipal government for its 2013 cloud computing applications programme.

Another company that received support from ISC was Waypointe Management Consulting Pte Ltd. With ISC’s support during the pre-sales process, Waypointe was able to secure a project to develop Cummins Emissions’ China supply chain strategy. �

IsC helps singapore companies

network through business meetings

and exhibitions.

IsC brought singapore infocomm companies to participate in China Information technology expo (CIte) in shenzhen.

IsC organised a Facility Management system seminar in shanghai in september 2012.

IsC organised a business matching event in shanghai in october 2012.


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since 2004, sitF has been organising a volunteers’ Day to encourage ICT companies and professionals to engage in efforts to support the less fortunate. The initiative has since grown to become a year-long industry-wide effort to help raise funds and to participate in befriending activities.

In 2012, SiTF sought to raise funds to improve the facilities of the Lions Befrienders Senior Activity Centres (SAC) and to support their operations. In total, SiTF members, partners and friends raised more than $20,000 and donated 10 Nintendo Wii sets for therapeutic use at the SACs.

Besides the fund-raising, volunteers also visited three SACs on 14 July 2012. More than 100 participants from Brandtology, Dell, Elixir Technology, Hewlett Packard, Infocomm Development Authority of Singapore, OPUS IT Services and StarHub prepared a simple programme of performances, games, and food for the clients of the Mei Ling, Ang Mo Kio and Bendemeer SACs. �

NATIONAl ICT INdUSTRy VOlUNTEERS’ dAy 2012

sharon loi and lau shih hor, winners of the ICt Idol 2011, perform their best for the old folk.

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volunteers put on a programme of entertainment and games in between attending to the old folk.


volunteers and old folk have fun at three lions befrienders

senior activity Centres.

organising Chairman Kelly tan led the visits on national ICt Industry volunteers' Day 2012.


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SiTF AWARdS 2012the annual sitF awards promotes innovation by giving recognition to outstanding ICT applications and solutions developed by companies and institutions in Singapore. In 2012, almost 300 submissions were received for the 10 categories of the Awards, and 45 were eventually declared winners after rigourous rounds of judging by over 50 industry experts.

The awards ceremony was the highlight of SiTF’s 30th Anniversary Gala Dinner, which was held at Marina Bay Sands on 30 August 2012. The event was attended by 700 guests headed by Mr Lawrence Wong, Senior Minister of State of the Ministry of Information, Communications and the Arts, and Ministry of Education.

The top award, the Judges’s Choice, went to Hoiio Pte Ltd, for its unique application programming

interface or API that allows developers to access traditional telephone networks

without incurring hefty startup costs. Hoiio was also the Gold winner for

the Cloud Solution Award.

The Awards featured a new category, Infocomm Productivity, for the implementation of technology to enhance business performance. The winning project was SWIFT (The Service Workforce Instant Feedback Transformation), by the Changi Airport Group. The application enhances service levels and optimises resource deployment at the airport.

sitF ChairmanMr eddie Chau welcomed the 700 guests who attended the event. a toast to sitF's glorious past 30 years - and many more to come!

Minister lawrence Wong was the Guest of honour at the sitF 30th anniversary gala dinner.

24G

OLD

WIN

NER

SKEY INITIATIVES AND EVENTS ■ ■ ■ ■ ■■ ■ ■ ■ ■

For full list of sitF awards 2012 winners, please visit www.stifawards.com

Award Category Name of Organisation Name of Product / Application

judges' Choice Hoiio pte ltd Hoiio ApI

Cloud Solution Hoiio pte ltd Hoiio ApI

digital Media Touch dimension Autumn dynasty Interactive pte ltd

E-government National library Board (NlB) Transforming Access and discovery of digital library Resources for the gen-C (Connected generation)

Singapore land Authority (SlA) geoSpace System (part of Singapore geospatial Collaborative Environment – Sg SpACE)

Emerging Technology V-Key pte ltd V-guard Mobile Application Security Suite

Infocomm productivity Changi Airport group The Service Workforce Instant Feedback Transformation (SWIFT)

Start-up Teamie pte ltd Teamie - A Collaborative learning platform

Student – Tertiary Nanyang Technological University Virtual Instruments Online Studio

Singapore polytechnic, School of lifeline Mobile Application digital Media Infocomm Technology

Student – Secondary Crescent girls' School H3

Student – primary Tampines primary School Energy

$1 Million Challenge Nubefy pte ltd Nubefy Cloud Management

twelve winners of the 2012 sitF awards were among the 153 entries nominated for the 12th APICTA (Asia Pacific ICT Alliance) Awards. Singapore’s nominations were in seven of the 17 award categories: eGovernment, Secondary School and Tertiary, eLearning, Communications, Industrial Applications, Security and Start-up.

When the results were announced at the prize presentation and gala dinner in Brunei Darussalam on 5 December, 2012, Singapore garnered three wins and two merit mentions. �

CateGory CoMpany/InstItutIon aWarD

Communications Hoiio Pte Ltd Winner

eLearning LDR Pte Ltd Winner

Industry Application G-Element Pte Ltd Winner

Start-up Smoovpay Pte Ltd Merit

Tertiary School Singapore Polytechnic Merit

SiTF AWARDS 2012 COMMITTEEOrganising Chairman Shirley Wong Quantine pte ltdMembers Andrew Chow ST Electronics (Info-Comm) pte ltd Bill liu Stream global pte ltd Mock pak lum StarHub ltd Victor Tay Singapore Business Federation Wong Soon Nam NCS pte ltd

ApICTA AWARdS

2012

Special awards were also presented to commemorate SiTF’s 30th anniversary. A Long Serving Councillor Award was given to Mr Stephen Lim, Chief Executive Officer and Managing Director of SQL, who has sat on the Council for

more than 10 years. Mr Teo Yee Choeng, Director of Bizpoint Systems, received the Most Supportive Member Award in appreciation of his consistent attendance at SiTF events over the past 30 years. �

the Cloud solution category was won by hoiio pte ltd.

national library board and singapore land authority were both Gold award recipients for the eGovernment Category.

Mr teo yee Choeng (left) received the Most supportive Member award.

Mr stephen lim (right) received the long serving Councillor award.

team singapore picked up three awards and two merit mentions at the brunei Darussalam prize presentation.

touch Dimension Interactive pte ltd won the Gold award in the Digital Media Category.


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the 2012 ICt Idol was crowned on 30 november 2012 in a night of fabulous entertainment at Zirca@Clarke Quay.

The acts of the nine finalists were interspersed by performances from 14 Stitches, a band from Oracle, and ICT Idol 2011 joint winners Lau Shih Hor (Elixir Technology) and Sharon Loi (Infocomm Development Authority of Singapore).

The SiTF Secretariat staff and Councillors also gamely took to the floor with Republic Polytechnic students to perform the “Gangnam Style” dance routine. The enthusiastic crowd, generous with its applause and garlands, made the evening a roaring success. �

ICT IdOl 2012the enthusiastic crowd made the evening a roaring success.

Mr lau shih hor (elixir technology) performed the “oppa Gangnam style” with republic polytechnic students and sitF Councillors and secretariat.the nine finalists put up a good show.

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the third place went to teresa Garcia from Ingram Micro asia, and her guitarists Ian and ron.

low bang yao fromst electronics (Info-Comm systems) clinched the second place.

the 2012 ICt Idol azmi ahmad from starhub received his prizes from sitF's First vice Chairman Ms shirley Wong.

ICT Idol 2012 Azmi Ahmad(StarHub)

First Runner-up

Low Bang Yao(ST Electronics, Info-Comm Systems)

Second Runner-up Teresa Garcia(Ingram Micro Asia)

Mr Congeniality Azmi Ahmad(StarHub)

the winners faced stiff competition from the other finalists.

ICT IDOL 2012 COMMITTEEOrganising Chairman Nigel lee Brother International Singapore pte ltd

Member Chang Tou yuen StarHub ltd


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SITEx 2012sitF’s long-running consumer electronics show sIteX, which is now in its 24th year, scored several firsts during its run from 22 to 25 November 2012.

It was the first IT show to host the Southeast Asian edition of the international gaming tournament Intel Extreme Masters. The event attracted 64 of the world’s best gamers from as far away as the United States and Poland. They competed for a prize pool of US$82,000 in a real-time strategy game, StarCraft II, and in League of Legends, a multiplayer online battle.

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sIteX is the first It show to host the Intelextreme Masters tournament.

there was something for everyone, young or old,

at sIteX 2012.



29

For the first time, a dedicated section was also set aside for cameras and digital media at the show. A photography workshop was organised in the area, with experts giving tips to improve photography techniques.

There was also a Tech Runway, showcasing the latest and best-priced gadgets and accessories.

In all, over 800,000 people visited SITEX 2012, which chalked up sales of more than S$40 million. �

over 800,000 people visited

sIteX 2012 and bought

over s$40 million worth of electronic

goods.


ICT BUSINESS SUMMIT 2013

sitF’s annual conference, the ICt business summit 2013, attracted an audience of more than 500 professionals in the ICT, retail, marketing and communications industries. The one-day event was held on 28 March 2013 at the Grand Copthorne Waterfront.

In his address, Guest of Honour Mr Ronnie Tay, Chief Executive of the Infocomm Development Authority of Singapore (IDA), announced new initiatives to stimulate productivity growth in the ICT industry.

One of the speakers at the plenary session in the morning, Impact Director of TNS Mr Nic Hall spoke about the challenges to innovation, and how companies can analyse public information to understand the changing needs of consumers.

He was followed by Mr Andrew McGlinchey, Senior Product Manager, Google, who shared the nine guiding principles used by Google to drive business.

In the afternoon, participants could choose between two tracks. In the IPv6 and DNSSEC (Domain Name System Security Extensions) track, Mr Richard Jimmerson from the Internet Society gave an overview of the issues facing IPv6 and DNSSEC while its Senior Content Strategist Mr Dan York, presented various business cases relating to the topic.

the plenary session included a panel discussion on the challenges and perils of innovation.

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The Social Media track kicked off with Ms Karen Tam, Assistant General Manager – Promotions and Marketing from Harbour City, presenting how Hong Kong’s oldest shopping mall was making use of the latest social media tools.

During the Summit, a masterclass on Innovation through Connectedness was also conducted by Professor Jan Reck, Woolworths Chair of Retail Innovation at the Queensland University of Technology. �

sitF’s annual conference attracted more than 500 professionals in the ICt, retail, marketing and communications industries.

Mr nic hall, Impact Director of tns spoke about the challenges to innovation.

ICT BUSINESS SUMMIT 2012 COMMITTEEOrganising Chairman Vijoy Varghese Zensar TechnologiesMember Roger yuen Clozette pte ltd


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■ ■ ■ ■ ■■ ■ ■ ■ ■ KEY INITIATIVES AND EVENTS

INFOCOMM lEAdERS gOlF 2013

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having fun and doing good came together at the

Infocomm Leaders Golf, which was held at the Orchid Country Club on 22 May

2013. An enjoyable game in cool weather was combined with a donation drive in aid of the Kidney

Dialysis Foundation and the Singapore Association of the Visually Handicapped (SAVH).

Golfers were treated to massages provided by SAVH’s mobile massage team while those who attended the

cocktail and dinner that evening could have their photo taken with the Guest of Honour Dr Yaacob

Ibrahim, Minister for Communications and Information. The highlight of the event was

a charity auction emceed by Class 95 DJ Yasmine, which raised more

than $12,000. �

Mr ronnie tay, Chief executive of the Infocomm Development authority of

singapore (IDa), (right) shares a tip with

Mr aubeck Kam, permanent secretary, Ministry of Communications and

Information.

Infocomm leaders Golf was a great way to relax.

our vIps at the event: (from left)Mr ronnie tay, Chief executive of the Infocomm Development authority of singapore (IDa),Mr aubeck Kam (permanent secretary, Ministry of Communications and Information), Mr Kevin lim (Council, sitF), Dr yaacob Ibrahim (Minister of Communications and Information), Mr eddie Chau (Chairman, sitF), Mr Chue Chee Wei (Managing Director, Dell singapore & Malaysia) Mr peter Goh (Council and GreenIt Chapter Chairman, sitF), and Mr Wong Wai Meng (Council and Infocomm leaders Golf 2013 Co-organising Chairman, sitF).


the game was enjoyed by over 160 golfers.

the dinner included a lucky draw, whose winner was drawn by Mr Wong Wai Meng, Infocomm leaders Golf 2013 Co-organising Chairman. the night was hosted by Class 95 DJ yasmine.

Winners of the 2013 Infocomm leaders golf Nearest the pinang Chek yangJames ChiaChua hock leng

Nearest the linelim soi yeongFelix limChristoph theisinger

Trophy WinnersDendro Course, Winner – vincent loh teck sengDendro Course, 1st Runner-up – Wong hwee limDendro Course, 2nd Runner-up – peter Goh

Vanda Course, Winner – steward tayVanda Course, 1st Runner-up – raphael FooVanda Course, 2nd Runner-up – vincent low

Aranda Course, Winner – loh teck hengAranda Course, 1st Runner-up – Jean ChanAranda Course, 2nd Runner-up – herbie leung

Overall Tournament Winnervincent teo

Infocomm leaders Golf 2013 trophy winners pose with our special guests.


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Infocomm leaders Golf 2013 Co-organising Chairman, Mr ng tian beng addresses the diners.


sitF Chairman Mr eddie Chau gave the welcome address.

EnterpriseIT 2013held in conjunction with the Infocomm Media business Exchange or imbX, EnterpriseIT 2013 attracted more than 40 companies to exhibit under the Singapore infocomm Pavilion.

Dr Yaacob Ibrahim, Minister for Communications and Information, attended the event, which was held at the Marina Bay Sands Expo and Convention Center from 18 to 21 June 2013.

Minister yaacob Ibrahim (blue tie) toured the singapore infocomm pavilion after opening the exhibition.

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exhibitors had the chance to share their products and solutions with guests and visitors.

After a welcome address by SiTF Chairman Mr Eddie Chau, Dr Yaacob toured the exhibition to learn more about the products and solutions on display. �


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ClOUd COMpUTINg CHApTERdIgITAl MEdIA WIRElESS CHApTERgREEN IT CHApTERSECURITy & gOVERNANCE CHApTERSINgApORE ENTERpRISE CHApTER

CHApTER REpORTS

ClOUd COMpUTINg CHApTERthe Cloud Computing Chapter aims to catalyse cloud adoption by businesses and industry and foster collaboration by maintaining close working ties with the public and private sectors.

Nyp-SiTF Cloud Enablement CentreThe NYP-SITF Cloud Enablement Centre (CEC) was set up to foster the adoption of cloud computing, especially by small and medium enterprises, to improve productivity, increase revenue and add value to the business. Since its inception in November 2011, the CEC has hosted over 500 visitors across nine business sectors and undergone three exhibit refresh cycles. �

EXECUTIVE COMMITTEEChairman Albert Tay OpenText pte ltdVice Chairman Sunny Tan StarHub ltdHonorary Secretary Raju Chellam dell global B. V. (Singapore Branch)Honorary Treasurer Andy Ow 1-Net pte ltdExco Members Cheong lai Siong IBM Singapore pte ltd Vinod Menon Mindwave pte ltd lyndy Ng Mui yong NCS pte ltd Syn Hon Beng ST Electronics (Info-Software Systems) pte ltdCo-opted Members Harish Srinivasan Accenture pte ltd K.p. Unnikrishnan Brocade Communications Singapore pte ltd Kendrick lee CSC Technology (Singapore) pte ltd Marouen Zelleg Intalio pte ltd Hammad Rajjoub Microsoft Operations pte ltd loh Chuu yi Nanyang polytechnic gary luton Salesforce.com prabhu deva Shape Technologies pte ltd Amitpal dhillon SourceFire pte ltd Troy Chung TroyTech International Consulting pte ltd

the nyp-sItF Cloud enablement Centre has hosted over 500 visitorsacross nine business sectors.


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CHAPTER REPORTS■ ■ ■ ■ ■ ■ ■ ■ ■ ■

the Digital Media Wireless Chapter (DMW) is a collective representation of digital media, mobile, wired and wireless companies that aims to foster strong working relationships within the member ecosystem and with government agencies and vendors.

Interactive@NypWith sponsorship from Nanyang Polytechnic (NYP) and StarHub, the DMW Chapter held a successful Interactive@NYP event on 25 October 2012. Nearly 70 people, ranging from SiTF members and start-ups to graduating students, attended the event to find out more about intellectual property protection and branding. �

EXECUTIVE COMMITTEEChairman Aw peng Soon Advanced Network Technology laboratories pte ltdVice Chairman Anol Bhattacharya getIT pte ltdHonorary Secretary Andrew lim* BuzzCity pte ltd Honorary Treasurer Ashok Kumar Agrawal RpI eSolutions pte ltd Exco Members Charles goh Inspire-Tech pte ltd Kang Aik Siang Singapore Telecom Mobile pte ltd phua Chai Chung M1 ltdCo-opted Members dennis Ang Nanyang polytechnic Kenny Seah Singapore polytechnic lim Chong jin Temasek polytechnic

dIgITAl MEdIA WIRElESS CHApTER

*From September 2012 – December 2012

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nearly 70 people learnt

more about intellectual

property protection and

branding atInteractive@nyp.

CHAPTER REPORTS ■ ■ ■ ■ ■■ ■ ■ ■ ■

EXECUTIVE COMMITTEEChairman peter goh Accenture pte ltd Vice Chairman gyanendra Kumar Infotrust Singapore pte ltdHonorary Secretary Chong Too yen Enera Asia pacific pte ltdHonorary Treasurer Alex Ng ClearManage pte ltdExco Members Nicholas yong Bridgingmind Networking pte ltd Benjamin Thong lenovo (Singapore) pte ltd Suresh Agarwal* Infotech global pte ltdCo-opted Members Foo yong Wee Nanyang polytechnic (School of Engineering) dr. Francis Fung Nanyang polytechnic (School of Engineering) Richard Tan National University of Singapore

*From July 2012 to March 2013

GrIt Chairman Mr peter Goh addresses the Chapter members.

lunar new year was celebrated over a good lunch.

the Green It Chapter (GrIt) aims to raise awareness of environmentally-friendly best practices in the industry. It seeks the commitment and conscientious efforts of member organisations and stakeholders to spearhead and drive green efforts. Through green initiatives and programmes, the Chapter also provides member organisations with a platform to nurture innovative business opportunities in Green IT.

Meet the Member Session & Chinese New year lunchThe Lunar New Year was celebrated on 1 February 2013 with a well-attended lunch gathering. It was a good opportunity for members and business associates to network. GRIT Chairman Mr Peter Goh gave an overview of the Chapter’s annual activities. �

gREEN IT CHApTER


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the security& Governance Chapter (sGC), originally founded as the Security Chapter in 2003, aims to make Singapore a regional IT security hub by: • drivingthegrowthofSingapore’ssecurity• industry through professional & industry certification,

regional promotions, and training • buildingsecurityasacompetency• developinginnovationwithintheChapter

The SGC aims to encompass not only vendors, resellers and integrators but also the new-realm auditors, consultants, practitioners, legal and compliance organisations that play a significant role in the effective implementation and management of IT security solutions today.

SgC Networking Event with Ministry of defence Getting to know the Ministry of Defence (MSD) was a big draw for SGC members who vied to be selected as one of the six presenters able to showcase their products. Held on 14 March 2013 at Nanyang Polytechnic (NYP), the occasion was marked by a warm and cordial exchange between SGC members and representatives from MSD. Participants also had the opportunity to tour the security lab facilities at NYP.

SgC Networking Event with IT Management Association Held on 3 May 2013, the members-only event for SGC and ITMA (IT Management Association) allowed participants to network over food and beer. They were also given insights into IT risk management and updated on the Personal Data Protection Act. �

EXECUTIVE COMMITTEEChairman dr Ngair Teow Hin SecureAge Technology pte ltd Vice Chairman Freddy Tan Microsoft Operations pte ltdHonorary Treasurer Tammie Tham Accel Systems & Technologies pte ltd Exco Members lim Teng Sherng BT Advise Assure (Asia pacific & japan), BT global Services Foo jong Ai Netrust pte ltd goh Hock Beng TrustSphere Boxsentry pte ltdCo-opted Members Ian Monteiro Image Engine pte ltd Alvin Tan McAfee Singapore pte ltd Tin Aung Win Nanyang polytechnic goh Eng Choon ST Electronics (Info-Security)

SECURITy & gOVERNANCE CHApTER

besides presentations, the networking event with MsD gave participants the opportunity to tour nyp's lab facilities.

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CHAPTER REPORTS ■ ■ ■ ■ ■■ ■ ■ ■ ■

EXECUTIVE COMMITTEEChairman lau Shih Hor Elixir Technology pte ltdVice Chairman Steven lim RSTN Consulting pte ltdHonorary Secretary lee Wah poh UIC Tecnologies pte ltdHonorary Treasurer V. Ramasubramanian Eastcom Systems pte ltdImmediate past Chairman Eric Sng S & I Systems pte ltdand Exco MemberExco Members Ang Chong lai Rock Nano pte ltd gideon lim Web Synergies (S) pte ltd low Aik lim xcellink pte ltdCo-opted Members gyanendra Kumar infoTrust Singapore pte ltd Sharon Teo Inspire-Tech pte ltd Mary lee NetAssist Services pte ltd goh Chin Teck Visionedgelabs

Minister lawrence Wong (in black coat) had a lively dialogue with more than 40 C-suite executives.

the singapore enterprise Chapter (seC) supports the holistic development of Singapore infocomm companies, helping them to build up capabilities and gain traction in markets in the region and beyond. To achieve its objectives, it works closely with local government agencies and international IT associations.

SEC Ministerial dialogue SEC organised a Ministerial Dialogue with Mr Lawrence Wong, Acting Minister for Culture, Community and Youth and Senior Minister of State, Ministry of Communications and Information The session, which took place over lunch on 10 December 2012, was attended by more than 40 C-suite executives. Participants were able to express their concerns on ICT business issues while Mr Wong explained relevant government policies. The session also served as a platform for the executives to network and exchange business experiences and information.

IRN Workshop In the light of productivity concerns and a tightening labour market, SEC worked with the Infocomm Development Authority of Singapore (IDA) to organise a workshop on International Resource Networking (IRN), to help local

SINgApORE ENTERpRISE CHApTER

infocomm enterprises tap on outsourcing opportunities provided by IRN companies.

Nearly 100 local companies and 12 IRN companies from India, China, Vietnam and Myanmar participated in the event, which was held on 14 May 2013 at IDA. The participating overseas IRN companies were each given five minutes to describe their business. At the networking session at the end of the event, these IRN companies discussed partnership opportunities with local infocomm companies.

gCIO luncheonThe annual GCIO (Government Chief Information Officer) Luncheon, which serves as a networking platform for local infocomm companies and government agencies, presented members with an opportunity to showcase local products and solutions to GCIOs.

More than 120 guests led by Ms Jacqueline Poh, Managing Director of IDA, attended the event, which was held on 23 May 2013. After a short welcome speech by Mr Lau Shih Hor, Chairman of SEC, the VIPs toured the displays of the 10 exhibitor companies before settling down for lunch and networking. �


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Singapore infocomm Technology Federation (SiTF)55, Neil Road, Singapore 088892

T: 65 6325 9700

F: 65 6325 4993

Infocomm Singapore Centre (ISC)Room 1801–1803, Westgate Tower, No.1038 Nanjing West Road,

Shanghai, P.R.China 200041

T: (8621) 6217 8833

F: (8621) 6218 9213

www.sitf.org.sgwww.theportal.sg

Editorial consultancy and design by Wordcraft Editorial Services

sitf annual report 2012/2013

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