sitec industry days day 1 - remote control project
TRANSCRIPT
US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
SITEC Industry Days
Day 1
Black - USSOCOM Contracting - Annex 13
US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Administrative
Remarks
Briefer: Mr. Tony Davis,
Program Manager for C4P
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UNCLASSIFIED
UNCLASSIFIED
Administrative / Safety Information
This conference is UNCLASSIFIED
Fire Exits
Restrooms
Meals
The Doubletree has a lunch buffet in the restaurants and a cash
food court in the foyer area
Please turn off cell phones
3
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UNCLASSIFIED
Questions and Answers
Questions
Index cards distributed at sign-in and available at the registration
desk
At the top of the index card, put the topic or speaker that the
question is directed to (including name and company is optional)
Hand in to personnel throughout the day
Briefers will answer a subset of the questions based on
relevance to the group as a whole at the end of each
briefing
Also, questions will be answered during a panel
discussion at end of day two
Government responses to questions should be
considered as ADVISORY4
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US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Mr. James W. CluckAcquisition Executive
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US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Mr. John Wilcox
Director,
Communications
Systems/J6
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Agenda
The SOF Information Environment (SIE) defined
SIE Architecture
SIE Way Ahead
Questions
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SOF Information
Environment (SIE)
The information infrastructure, systems, policies,
processes, people, and knowledge that are required to
support the full spectrum of special operations activity,
from staff functions to war.
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Evolve the SOF IT baseline network(s) into a netcentric
operating environment.
Provide IT services in support of global SOF
operations - anywhere, anytime.
Plan for and integrate C4I sensors, systems and human
interface capabilities into the SOF IT network
environment.
ONE FORCE - ONE ENVIRONMENT
SIE Mission Objectives
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Slide 10 as presented will be provided in Bidders’
Reference Library
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UNCLASSIFIED 11
Slide 11 as presented will be provided in Bidders’
Reference Library
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UNCLASSIFIED 12
Slide 12 as presented will be provided in Bidders’
Reference Library
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UNCLASSIFIED 13
Slide 13 as presented will be provided in Bidders’
Reference Library
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Slide 14 as presented will be provided in Bidders’
Reference Library
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SDN / SOFTACS Systems
SDN-Lite(vX) SDN-Medium
SDN-Heavy SDN-Extension Package
SDN-Lite(v3a) SDN-Lite(v1)/(v2)
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Network Transport MAJOR COMPONENTS CASES SUPPORTS
Tactical
Full Suite
SDN-H Total: 70 laptops 3 Segment
Servers/ Router/Switch/Mass
Storage/ EIW/Printer/Scanner/
Projector
66 cases Joint Special
Operations Task Force
(JSOTF)/Forward
Operating Base (FOB)
Headquarters
1 ea EIW/MAXPAC
Tactical Local Area Network (TACLAN)
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Slide 17 as presented will be provided in Bidders’
Reference Library
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Summary
Transform the SIE into one environment from separately
managed networks
Deliver SOF-common enabling communications/IT
solutions
Provide a Global environment supporting SOF
Warfighters wherever the Nation asks them to go.
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US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
SITEC ACQUISTION
STRATEGY
Briefer: Mr. Tony Davis,
Program Manager for C4P
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Requirement
The Special Operations Forces Information Enterprise (SIE) is USSOCOM’s worldwide IT infrastructure, encompassing all SOF IT assets from the garrison environment, down to the deployed sensor and operator Over 75,000 users are supported worldwide
IT support is focused within the Continental United States (CONUS); however, support is provided globally
Worldwide Unclassified and Classified information networks are supported
USSOCOM’s current IT support contract – the Enterprise Information Technology Contract (EITC) – expires 31 March 2011
USSOCOM’s current C4I production contract (TACLAN) –expires 31 March 2011
The purpose of the SOF IT Enterprise Contract (SITEC) framework is to obtain integrated IT services and support critical to fulfilling USSOCOM’s missions
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SITEC Objectives
1. Enable and improve IT in support of mission operations
2. Increase control, transparency and accountability over IT
operations
3. Foster effectiveness and innovation
4. Drive cost optimization
5. Foster communication and information sharing
6. Establish flexible and scalable contract supported by a
strong metrics program
7. Foster competition
8. Enable Net Centricity
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•SIE Management•Requirements Definition•Performance Management• IT Service Management and Integration
•Governance•Demand Management•Relationship Management
SITEC Model
USSOCOMProcess InteractionsServices, Resources
Distributed Computing
Specialty Services
C4I Production
• IT Service Delivery and Support
Funding, ContractsSLAs
IT Service Mgmt
Data Center
Services
Enterprise Networks
Application Mgmt
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SITEC Service Areas (Towers)
Service Area
ContractsScope
IT Service Management
Program Mgmt, IT Service Mgmt and Integration, Performance Mgmt, Enterprise Architecture, Enterprise Engineering / Planning, IA Policy/Planning; Evolutionary Technology Insertions; Service Desk
Data Center Services
Servers, Storage, Collaborative Computing and Related Planning/Engineering, ITSM, IA Operations, and SIF Integration
Enterprise Network Services
WAN, Data, Voice, Video, and VTC, Multi-Control Processing Units (MCUs), SSEPs, SCAMPI Nodes, Deployed Communications Support, and Related Planning/Engineering, ITSM, and IA Operations
Distributed Computing Services
Break/Fix, LAN, Wireless Infrastructure, IMAC, VIP Support, VTC Site Operations, End-User/Site Devices (e.g., Printers, Phones, PDAs, AV Displays, etc.), and Related Planning/Engineering, ITSM, and IA Operations
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SITEC Service Areas (Towers)
Service Area
ContractsScope
Application Management
Application Maintenance, Application Development, and Related Planning/Engineering, ITSM, and IA Operations
Specialty Services
JSOC, TSOC, and Special Access Program Support Task Orders
C4I Production Initial contract to cover TACLAN Production
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SITEC Contract Framework: Wave 1
Yr 0O
ct-1
0
Jan
-11
Ap
r-1
1
Jul-
11
Oct
-11
Jan
-12
Ap
r-1
2
Jul-
12
Oct
-12
Jan
-13
Ap
r-1
3
Jul-
13
Oct
-13
Jan
-14
Ap
r-1
4
Jul-
14
Oct
-14
Jan
-15
Ap
r-1
5
Jul-
15
Oct
-15
Jan
-16
Ap
r-1
6
Jul-
16
Oct
-16
Jan
-17
IT Service Management (Single Award)
TR
AN
S
TR
AN
S
recompete
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Base contract (2 yrs + 6
mos transition)
Incentive
Term 1
Incentive
Term 2
Incentive
Term 3Incentive
Term 4
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UNCLASSIFIED
SITEC Contract Framework: Wave 2
Yr 0O
ct-1
0
Jan
-11
Ap
r-1
1
Jul-
11
Oct
-11
Jan
-12
Ap
r-1
2
Jul-
12
Oct
-12
Jan
-13
Ap
r-1
3
Jul-
13
Oct
-13
Jan
-14
Ap
r-1
4
Jul-
14
Oct
-14
Jan
-15
Ap
r-1
5
Jul-
15
Oct
-15
Jan
-16
Ap
r-1
6
Jul-
16
Oct
-16
Jan
-17
Data Center (Single Award)
TR
AN
S
TR
AN
S
recompete
Enterprise Networks (Single Award)
TR
AN
S
TR
AN
S
recompete
Distributed Computing (Single Award)
TR
AN
S
TR
AN
S
recompete
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Base Contract (2 years +
3 mos transition)
Base Contract (2 years +
3 mos transition)
Incentive
Term 1Incentive
Term 2
Incentive
Term 1
Incentive
Term 2Incentive
Term 3
Incentive
Term 2
Base Contract (2 years +
3 mos transition)
Incentive
Term 1
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UNCLASSIFIED
SITEC Contract Framework: Wave 3
Yr 0O
ct-1
0
Jan
-11
Ap
r-1
1
Jul-
11
Oct
-11
Jan
-12
Ap
r-1
2
Jul-
12
Oct
-12
Jan
-13
Ap
r-1
3
Jul-
13
Oct
-13
Jan
-14
Ap
r-1
4
Jul-
14
Oct
-14
Jan
-15
Ap
r-1
5
Jul-
15
Oct
-15
Jan
-16
Ap
r-1
6
Jul-
16
Oct
-16
Jan
-17
Specialty Services (Multiple Award)
TR
AN
S
Option 1 TR
AN
S
recompete
Application Management (Multiple Award)
TR
AN
S
Option 1 TR
AN
Srecompete
C4I Production (Multiple Contracts)
TACLAN Contract (Single Award)
TR
AN
S
Option 1 Option 2 TR
AN
Srecompete
Option 2
Option 3
Base Contract (2 years +
3 mos transition)
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Base Contract (2 years +
3 mos transition)
Base Contract (3 years + 3 mos
transition)
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Acquisition Milestones
Wave 1
Date Activity
March 2010 Release Draft Request for Proposal (RFP)
7 - 8 April 2010 Conduct Industry Days
22 April 2010 Draft RFP Comment Deadline
June 2010 Release Final RFP
July 2010 ITSM Proposals Deadline
September 2010Complete ITSM Source Selection and Award
Contract
October 2010 ITSM Implementation
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Acquisition Milestones
Wave 2
Date Activity
June 2010 Complete RFP Development
July 2010 Release RFPs
August 2010 Proposals Deadline
December 2010 Complete Source Selection / Award Contracts
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Acquisition Milestones
Wave 3
Date Activity
July 2010 Complete RFP Development
August 2010 Release RFPs
September 2010 Proposals Deadline
December 2010Complete Source Selection and Award Contracts
and Initial Task Orders
January 2011 –
February 2011Conduct Additional Task Order Competitions
February 2011 –
March 2011
Complete Source Selection and Award
Additional Task Orders
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Questions and Answers
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US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Contract Structures
and Small Business
Approach
Briefers:
Dr. Joseph Daum, Senior Contracting
Officer
Mr. Christopher Harrington, Small
Business Advocate
Date: 07 April 2010
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Solicitation/Contract Award
Objectives
Increased Competition
Moving from single prime to multiple providers
On-going towers competition
– Each tower re-competed every 3 - 6 years
– Multiple-award contracts for Application Management and Specialty
Services with competition on each task order
SIE-wide Performance
Contractors expected to deliver as a team
– Contractors required to negotiate Associate Contractor Agreements
– Incentives based on both SIE system performance and individual
contractor performance
Mandatory Value Engineering Change Program will reward
contractors for innovation that reduces SIE operation costs
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SITEC Service Areas (Towers)
Service AreaContract
ApproachTask Areas Contract Type
IT Service Management (ITSM)
Single award IDIQ IT Service Management
Yr 1-2 CPIF Yr 3-6 FFP
Service Desk FFP/ Fixed UnitPrice/ Variable Volume
Evolutionary Technology Insertions
Cost (No fee)
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SITEC Service Areas (Towers)
Service AreaContract
ApproachContract Type
Data Center Services Single award IDIQ FFP/ Fixed Unit Price/ Variable Volume
Enterprise Network Services
Single award IDIQ FFP/ Fixed Unit Price/ Variable Volume
Distributed Computing Services
Single award IDIQ FFP/ Fixed Unit Price/ Variable Volume
Application Mgmt Services
Multiple award IDIQ
Determined at Task Order Level (not T&M)
Specialty Services Multiple award IDIQ
Determined at Task Order Level (not T&M)
IT Production Services Multiple Contracts Determined at Contract Level (not T&M)
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Solicitation/Contract Award
Limitations
Limitations
ITSM Prime and Subcontractors prohibited from
participating in any other Service Tower as a Prime or
Subcontractors
– ETI Subcontractors are not subject to these limitations unless
they are a Subcontractor in other areas of the ITSM contract
Service Tower Primes and Subcontractors limited to two
awards
Participants in Joint Ventures will be limited as though they
are Primes or Subs
Subcontractors at all tiers are subject to these limitations
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Solicitation/Contract Award
Limitations
Order of Award Precedence – eligibility for award will be
based on contracts awarded in the following order:
1. ITSM
2. Enterprise Network Services
3. Data Center Services
4. Distributed Computing Services
5. Application Management Services
6. Specialty Services
7. IT Production Services
In the event of ineligibility due to prior award(s) – for a Prime
or subcontractor – subsequent proposals involving an
ineligible firm will be disqualified
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Solicitation/Contract Award
Terms and Conditions
Performance-based contracts
All work will be performance-based, with SLAs driving effort
Significant amount of work performed as fixed price
No contract or task order will be T&M
Incentives
Contracts include minimum acceptable service level
requirements and service level targets
Performance incentives earned for meeting or exceeding
service level targets
Negative incentives assessed for failure to meet minimum
acceptable service level requirements
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Incentives
Performance measured against SLAs monthly
Points system based on performance Failure to meet Minimal Acceptable SLA level = “-1”
Meets/Exceeds Minimal Acceptable SLA level = “0”
Meets/Exceeds Target Criteria SLA Level = “+1”
Incentives earned if score exceeds 65% total possible
score One year incentive terms in years 1-4
– Year 1 performance earns year 3
– Year 2 performance earns year 4 etc.
Financial incentives in years 5-6 if earned
If the contractor fails to earn an incentive they will be
ineligible for subsequent incentives
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Small Business Considerations
Small Business goals for All Service Towers ITSM: Evolutionary Technology Insertion Mandated 75% SB
C4I Production: TACLAN effort set aside for Small Business
(NAICS 54159, 150 Employees)
All other contracts:
* - of total contract value
2 for 1 “credit” toward meeting Small Business goals
AbilityOne (no mandate)
CATEGORY MINIMUM GOAL
Small business Total with minimum goals: 30%*
Small disadvantaged 9%* Woman owned 2%* HUBZone 1%* Service Disabled Veteran Owned 3%*
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Communications/Additional
Information
RFPs posted on FedBizOps (http://www.fbo.gov)
Submit Questions to [email protected]
Include the words “SITEC Questions” in the title
Include RFP# for questions regarding specific RFP
Questions and responses published on FedBizOps
Interested Vendor registration on FedBizOps encouraged
Offeror’s Library
USSOCOM considering secure site
Access for 1 individual per company, registered in advance of the
final RFP
CAC card or digital certificate required for access
Availability and instructions to be announced on FedBizOps
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Disclaimer
Industry Day presentations and discussions are for informational and planning purposes only
A warranted Contracting Officer (KO) is the only authorized individual that can commit the Government
Remarks and explanations at this conference shall not qualify the terms and conditions of the draft Request For Proposal (RFP)
Formal solicitation takes precedence over all preliminary or draft documents, discussions or postings
All dates, technical information and other aspects of the program may change without specific notification
Please carefully read the final RFPs in total, as the information may have changed from what was published in the draft RFP
If in doubt, contact the SITEC KO at [email protected]
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Questions and Answers
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US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
USSOCOM IT
Management Office
(ITMO)
Briefers: Mr. Greg Brauer,
J6 Contract Manager
Date: 07 April 2010
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Why an ITMO?
Why an ITMO?
Implementing new processes
– DoD is standardizing on IT process (ITIL) and multi-provider
requirement; the approach requires strong governance
– Need to standardize and centralize processes
Technology direction toward centralization requires
enterprise-wide approach
– Moving from federated management of SIE to centralized
provision of services across the Command
– 6 large contracts; need dedicated organization in place;
mission growth and change – significant change in demand
ITMO is the enterprise broker for demand and supply
– ITMO is single office for vendor relations and government
interaction and direction
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ITMO Overview
The ITMO Mission is to:
Establish, maintain, and implement ITIL processes for the SIE and
SITEC
The ITMO Functions are to establish and maintain:
IT service strategy processes and tools for IT services and IT
service management in line with CIO strategy
IT service design processes and tools for identifying
requirements and solutions
IT service transition processes and tools for managing the
transition of an IT service or configuration item from one lifecycle
status to the next
IT service operation processes and tools for the day-to-day
management of an IT service, system, or other configuration item
Processes and tools for continual process improvement of IT
service management46
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ITMO Responsibilities
Direct report to USSOCOM J6/CIO
Facilitates and controls ITSM processes for the
enterprise
Charged with implementing ITIL across the Command
O&M functional leads still reside within current offices
ITMO rep at each Component as local interface
ITMO Service Managers serve as COR for IT Service Area
contracts
ITMO Authorities
All changes to contracts processed through ITMO
All contract performance evaluations through ITMO
All enterprise IT processes maintained and enforced by ITMO
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Notional Roadmap / IOC / FOC
“Picture of the Vision”
• Analyze trends• Set thresholds• Predict problems• Automate• Mature problem,
configuration, change, asset and performance mgmt. processes
• Best effort• Fight fires• Inventory• Initiate
problem mgmt. process
• Alert and event mgmt.
• Monitoravailability
• Define services, classes, pricing
• Understand costs
• Set quality goals• Monitor and
report on services
• Capacity planning
• IT and business metric linkage
• IT/business collaboration improves business process
• Business planning
Reactive
Proactive
Service
Value
• Ad hoc• Undocumented• Unpredictable• Multiple help
desks• Minimal IT
operations• User call
notification
Chaotic
Target
Current
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ITMO Approach
Government
Government leads / decision making - those that are
inherently governmental
Government ITMO approach identified in Final RFP
Intended to build sustained capability and ITSM expertise
ITSM
Provide the ITIL expertise
– Initial Operating Capability (IOC) – 1 April 2011– Full Operating Capability (FOC) – 1 April 2013
Knowledge transfer to Government
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Communication Systems Directorate (J6)
Recommended ITMO Placement
Dep DirectorJ6-D
Admin SupportRes Mgt Div Tech Advisor
IA Div / J62
SEAChief Engineer
Ops Div / J63 J6XIT Sup Div / J64 CIO Div /J65
Sys Br
Cdr Comm
Portal Br SIE Gov BrSIE Mod BrCOMSEC Br
Intel Sys Br
EnterpriseSec Br
Tech Sec Br
Assess/ValidTrng Br
Spec CommBr
SAPNet BrConfig/RelMgt Br
Int/Plans Br
Invent Ctl Br
Cust Spt BrCurr Ops Br Fut Ops Br
Req/Assess
Br
Director, CommSystems / CIO
J6
SAP SecBr
PM for C4
Aud/Vis Br
Cont Plans
ITMO / J6#
Svc Strategy
ITMOSupport
Svc Design
SvcTransition
SvcOperations
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ITMO
Service
Design
ITMO
Support
Service
Operation
• Service Catalog Mgmt
• Service Level Mgmt
• Supplier Mgmt
• Capacity Mgmt
• Availability Mgmt
• Continuity Mgmt
• Security Mgmt
• ITMO Site Reps
Service
Transition
• Transition Planning
• Change Mgmt
• Configuration Mgmt
• Release Mgmt
• Service Validation
• Evaluation
• Service Strategy
• Service Portfolio Mgmt
• Financial Mgmt
• Demand Mgmt
• Event Mgmt
• Incident Mgmt
• Request Fulfillment
• Problem Mgmt
• Access Mgmt
• ITMO Process Mgr
• Communication Mgr
• Continual Service
Improvement
• Data Repository
• SOPs
ITMO Functions
Service
Strategy
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Questions and Answers
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US Special Operations Command
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
IT Service Management
Provider Procurement
Briefers: Mr. Jeff Schnitzer, Assistant
Program Manager, C4 Services
Mr. Greg Brauer, J6 Contract Manager
Date: 07 April 2010
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IT Service Management Provider
Primary Roles:
Support the ITMO
– Transition the ITMO from Initial Operating Capability to Full
Operating Capability to Target Operating Capability
Facilitate Transition Management activities to the new
vendors
Assist in integrating the various IT Service Area Providers
into a singular delivery effort
Transition, manage, and operate the IT Service Desk
Procure Evolutionary Technology Insertions
Support for Information Assurance and Enterprise
Architecture
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ITMO Establishment and Transition
Management Support Services
Intent:
Plan and build ITIL IOC for critical processes to manage
multiple vendors and Government stakeholders
Provide transition execution services work to successfully
execute, manage, and establish all aspects of the ITMO
Establish and execute a structured approach toward the
coordinated planning, management, and execution of
multiple related projects initiated to meet USSOCOM SIE
objectives
Timeline
Date of Award through 31 Mar 2011
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ITMO IT Service Area Transition
Management and Ongoing Support Services
Intent: Provide Management Support and Transition Services to support
the ITMO in managing the initial transition planning, execution, stabilization, and post-transition review of each of the SIE Service Areas (including IT Service Desk) from the incumbent service provider to a set of to-be-newly-selected service providers (on-going)
Provide IT service delivery management support services to USSOCOM for the ongoing IT lifecycle operations management of each respective SIE Service Area throughout the life of the SITEC agreement– Service Strategy
– Service Design
– Service Change
– Service Operation
– Continual Service Improvement
Timeline– Date of Award through Duration of Contract
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ITSM
Service Level Requirements
Management
Personnel Timeliness
Project Reporting and
Performance
Deliverable Quality
Service Improvement Plan
Incident Monitoring
Transition Management
IT Service Integration and
Delivery Performance
Management
End-User Support Request
Configuration, Asset, and
Reported Accuracy
Change and Release Without
Incidents
Supporting Agreements
Performance Management
Satisfaction Rate
Overall ITSM Delivery
Request Management /
Fulfillment Satisfaction
Critical Services Throughput57
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IT Service Desk Management Services
and Operations
Intent
Provide IT Service Desk Services to coordinate, record, respond to, and manage all IT Incident support calls and IT Service Requests made by USSOCOM end-user personnel– Single Point of Contact Services
– Service Desk Operations and Administration Services
– Service Request and Incident Management Services
– Remote Device and Software Management Services
– End-User Administration Services
– Installs, Moves, Adds, Changes (IMAC) Coordination Services
– Self-Help Support Services
– Planning and Analysis Services
– Service Desk Reporting Services
Timeline 1 April 2011 through Duration of Contract
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IT Service Desk Overview
Summary Operational Profile
Item Summary
User Base • 56,000 Government and Contractor Users
Service Availability • 24 Hours Per Day
• 365 Days Per Year
Geographic Locations • HQ – Tampa, FL
• Little Creek, VA
Volume:
Avg. # of
Interactions/Month
• AFSOC – 5,000
• HQ USSOCOM & MARSOC – 4,250
• NAVSOC – 1,000
• USASOC – 4,500
• TACLAN – 1,000
Anticipated Fixed Pricing
Unit
• Users by E-Mail / Active Directory Addresses
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IT Service Desk Overview
Summary Technical Profile
Item Summary
Networks All three USSOCOM prime networks are supported by
the Enterprise Service Desk
• NIPRNET
• SIPRNET
• JWICS
Primary Support Software • BMC Remedy, V6.3, 7.1
• Dameware V6.6.2.2
• Microsoft SharePoint Server 2007
• MS Office 2007
Call Management • Cisco Call Manager
• Cisco ICM (Intelligent Contact Manager)
• IPCC (IP Connection Center)
Underlying Hardware Enterprise class rack mounted blade multi-core /multi-
processor servers such as the HP DL580 series
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IT Service Desk
Service Level Requirements
Service Desk Services
Speed-to-Answer Rate
Abandonment Rate
First-Call Resolution
Re-Route Rate
Non-Escalated Ticket Closure Rate
End-User Satisfaction Rate
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CIO Support
Intent
Provide full life-cycle support to the J6/CIO and Component
CIO Support Services for:
– J6/CIO Information Assurance
– Enterprise Architecture for J6/CIO, AFSOC, and USASOC
Timeline
1 April 2011 through Duration of Contract
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Evolutionary Technology Insertion
Management Services
Intent
Modernization of the USSOCOM IT infrastructure to ensure
that the system components and capabilities meet the
continuing demands and requirements of the SIE
Procure next-generation/evolutionary technologies on a
cost-reimbursable basis
Timeline:
1 April 2011 through Duration of Contract
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Questions and Answers
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