Signet6

Managed Services Overview

network sciences

What is Signet6?

CONSULTING

DESIGN

EQUIPMENT

PROJECT MANAGEMENT

INSTALLATION

MAINTENANCE

NETWORK MANAGEMENTVOICE VIDEO

DATA

Mission Statement

• Deliver the highest level of technical support services for support of mission critical IT networks

Signet6 History

• Incorporated in Delaware 1991• Repair of ATT, Lucent, Nortel, IBM, and Rolm• Supported over 2500 US enterprise customers.• Shifted from repair to professional services

starting in 1998• Implemented Six Sigma Methodology to

develop highest quality services

History (continued)• 1996 Ericsson Enterprise Advisory Board For N.

America.• 1999 Lucent Enterprise Agreement • 1999 Cisco Systems Premier Partner• 2000 Lucent Technologies Award for Growth• 2001 Avaya Platinum Business Partner “AVAYA”• 2001 Avaya Alti Award for Superior Growth• 2004 Awarded support of Navy Marine Core Help

Desk / NOC for Pacific and Atlantic Fleets

History (continued)• 2004 General Dynamics Quality Service Award for

Telecom Engineering Support Services• 2005 General Dynamics Quality Service Award for

Telecom Engineering Services for support of Army, Marine Corp, and Air Force.

• 2005 Nortel and Signet6 sign Master Services contract for support in US, Canada, Caribbean, and Mexico.

• 2006 General Dynamics and Signet6 sign exclusive teaming agreement for US Army Global Voice support

History (continued)

• 2006 Gold QSP from General Dynamics for highest level of engineering project services for support of DoD

• 2006 Signet6 obtains Security Clearance Status with US Department of Security Services and DoD.

• 2007 Gold QSP from General Dynamics for highest level of engineering and project services for support for DoD.

• 2008 Signet6 awarded advanced support of US Air Force Voice Switching Systems in North America and Europe ( NETCENTS).

History (continued)

• 2009 HP Government Solutions awards U.S. Public Sector contract to Signet6.

• 2009 General Dynamics awards Gold Quality Service Provider for 5th year to Signet6.

• 2010 Signet6 contracts with Alcatel Lucent • 2010 Avaya contracts with Signet6 for Global

Managed Services• 2012 Signet6 awarded US Air Force Cyber Transport

System Sustainment Contract for US and EMEA

Signet6 ClientsU.S. ARMY

U.S. AIR FORCE

U.S. MARINE CORP

U.S. NAVY

AVAYA

Hewlet Packard

NORTEL NETWORKS

GENERAL DYNAMICS

LTLCSCOMPUTER SCIENCES CORP

Signet6 Clients

Kroger Time Warner Communications

Delphi Automotive Systems

Qwest Communications

Club Med

Signet6CRITICAL SUPPORT FOR U.S. MILITARY NETWORKS

• WHEELER AFB• TYNDAL AFB

• ELMENDORF AFB• DOVER AFB• McCORD AFB• MARCH AFB• FORT KNOX

• FORT CAMPBELL• FORT LEWIS• FORT CARSON• FORT IRWIN

• CAMP ROBERTS

Signet6 Enterprise Monitoring• AVAYA DEFINITY G3R, G3SI, GE2, G1• AVAYA S8300, S8500, S8700• AVAYA VOICEMAILS, INTUITY, AND

AUDIX• AVAYA MODULAR MESSAGING• ALCATEL LUCENT Omni

8400,8460,8464• Ciena 4200 Family.• Ciena 5100/5200• Ciena 6500 Family• Ciena 5400 Family• Ciena CoreDirector FS- Multiservice

Optical Switch• CISCO NETWORK APPLIANCES• CISCO CALL MANAGER

• ERICSSON MD110• LUCENT 5ESS• MITEL SX200/SX2000• MITEL 3300 IP PBX• NEC 2400• NORTEL BCM• NORTEL SLNT,SLXT• NORTEL MERIDAN OPITON 11,21,61,81

C• NORTEL CS1000, CS1500, CS2100• NORTEL SL1, SL100• NORTEL DMS10, DMS100, DMS250,

DMS500• ROLM 97510 MOD10, MOD40,

MOD50,MOD70• SIEMAN’S HICOM

Signet6 Manages All Network Elements

• Network Devices: Routers, switches, hubs, bridges, concentrators Firewalls, e-mail servers, web servers

• Data Devices & servers: Mainframes, Windows servers, UNIX & Linux servers

• Power & Environmental Devices: Power supplies, UPS devices Security devices, contact closures Motion sensors, water sensors Thermostats, humidistats

CONNECTING TO YOUR NETWORK LAN,WAN, OR DIAL UP

14

SensorsEnvironmental

Contact Closures

Soft switchesGateways

Network RoutersHubs, Bridges

Network Switches

VoIP ServersCO Switches

PBXsVoicemail Servers

Adjunct Systems

UNIX ServersWindows Servers

UPS Devices

Connectivity varies based ondevice and desired configuration.

Connectivity adheres to established security procedures.

Signet6’s flexibility provides a variety of methods for

monitoring various devices.

Signet6 Host

LAN

WAN VPN

Dial-In

Local AdministratorSignet6 Web GUI

Regional OperatorSignet6 Web GUI

Remote Engineer Signet6 Web GUI

Signet6 Consulting Services

• DESIGN AND ENGINEERING

• MANAGEMENT & INTEGRATION

• NETWORK AND CIRCUIT AUDITS

• NEEDS ASSESSMENTS

Signet6 Engineering Services

• ACD CALL CENTER• APPLICATION SW• CABLE / FIBER• CALL ACCOUNTING• CARRIER SERVICES• DATA (LAN/WAN)• DISASTER RECOVERY • EQUIPMENT ROOM• IVR/CTI

• OPTICAL• POWER • SERVERS• VOICE SWITCH PBX CO• MESSAGING • VIDEO • WIRELESS

Staging Services

• RECEIVE & INVENTORY • ASSEMBLE• CONFIGURE• TESTING• LOGISTICS • INVENTORY MANAGEMENT

Implementation & Integration Services

• PROJECT MANAGEMENT• MULTI VENDOR MANAGEMENT• INSTALLATION• INTEGRATION• TRAINING

Inside & Outside Plant

• RCDD Cert• Inside Plant• Outside Plant• Wireless

• Cat5, Cat6• Coax Cable• Fiber Optic• Power

Services Agreement

• SPARING AND LOGISTICS• SHARED SUPPORT PLANS • FULL COVERAGE • CONTRACTED ONSITE SUPPORT

Help Desk / Service Management

• REMOTE CLIENT ACCESS• ACCESS TO SERVICE HISTORY LOG• ORDER AND MAC HISTORY • WEB ACCESSS• AUTO E-MAIL CLIENT NOTIFICATION• ODBC COMPLIANT• CUSTOMIZED MANAGEMENT REPORTS

3 Ways to Activate Service Processing

• MONITORING NOTIFICATION• REQUEST FOR SERVICE VIA WEB• REQUEST FOR SERVICE VIA PHONE• Request for service via email (around 75% of

the tickets we get today come via email.)

3 Tiered Network Support• Level 1 Signet6 Local Partner• Level 2 Signet6 Global Support• Level 3 Signet6 OEM Direct

Signet6 Services• Full Coverage SLA and MSAs

• Enterprise Network Management• Carrier Network Management

• Help Desk Services• Project Services

• International Support Services• Contractor Management

• Multi-vendor Network management

Signet6 Summary• 20 YEARS TELECOM & DATA

EXPERIENCE• STRONG DnB CREDIT RATING• SIX SIGMA QUALITY• US GOV SECURITY CLEARANCES• HIGHEST QUALITY IT SUPPORT RATINGS

IN DEFENSE INDUSTRY• INTERNATIONAL IT SERVICE SUPPORT• SELECTED BY THE MAJOR IT OEMS TO

SUPPORT THEIR MANAGED SERVICES