siemens business services

Your profit- our first priority

Siemens Business Services


Market and Competition

11.03.2002 page 3 (c) Siemens Business Services 2002

E-Business market: The Gartner Group view

@1990-1996 1998 2000 2002 2004 2006 2008 2010

Technologytrigger

Peak ofinflated

expectations

Trough of Disillusionment

Internetwww

Dot. comStart-ups

US IPOs1997/8

US Christmas1998

European IPOs

“e” is best

Dot.comshare fallout

Investor disillusionment

Dot.comshake-out

BusinessDisillusionment

“True”e-business emerges

“Post“ e-Business

Slope of Enlightment

ProfitableBusiness

Market andCompetition

Facts and Figures

Corporate Strategy

Our Customers

Operational Excellence

Our Values

Source: Gartner Group


E-Business market development

E-Business is a key issue for most organizations

E-Business seen from an integrative point of view (cross the whole company, cross all channels)

General Trends and Changes

Project focus lies on „Enable & Integrate“ as well as on „Inside“ and „Buy-Side“

Investments valued and linked to economic objectives (e.g., RoI)

2nd wave of E-Business


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Facts and Figures


The top ten companies in electrical engineeringand electronics in 2001

Total sales (in billions of euros)

142.4

28.5

GE (U.S.)

99.7

94.7

IBM (U.S.)

69.6

38.3

MatsushitaElectric (Japan)

51.1

48.5

Fujitsu(Japan)

50.9

48.4

Hewlett-Packard(U.S.)

53.5

37.5

Toshiba(Japan)

70.5

24.7

Sony(Japan)

79.2

47.5

Hitachi(Japan)

*

87.0

69.6

Siemens(Germany)

*including Infineon

51.2

NEC(Japan)

51.2

3)

1) 2) 3)

Sales in electrical capital goods (in billions of euros)


Siemens Business Services: A Siemens company within the I and C segment

TS

I and C

Automationand

Control Power

FinancingandReal

EstateTranspor-

tation

Legally independent units

Siemens groups

A&D

I&S

SD

SBT

SFSPG

PTD Osram

TS

ICMobile

ICNetworks

SBS

AT

MedicalLighting

SRESV

Med


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Mobile and fixed devicesfor voice, data and video applications, mobile networks

Mobile and fixed devicesfor voice, data and video applications, mobile networks

ICM

SBS

Products, solutions andservices for the nextgeneration Internet

Products, solutions andservices for the nextgeneration Internet

Solutions andservices for

electronic andmobile business

Solutions andservices for

electronic andmobile business

Siemens I and C is the only company

to offer

complete solutions!

Siemens I and C is the only company

to offer

complete solutions!

ICNInternet

Mobility

ElectronicBusiness

The Siemens Vision


Siemens Business Services market positions

FY 2000 pro forma sales, EUR bill. * estimatedFY 2000 pro forma sales, EUR bill. * estimated Sources: Company reporting, PACSources: Company reporting, PAC

HP / Compaq merger: Pro-forma market positioning 2000HP / Compaq merger: Pro-forma market positioning 2000

WorldwideWorldwide

1. IBM Global Services

35.9

2. EDS 21.4

3. Fujitsu IT Services 17.0

4. HP/Compaq 15.3

5. CSC 11.4

11. SBS 5.9

. . .

EuropeEurope


9.5*

2. EDS/Systematics 5.7*

3. HP/Compaq 5.5 *

3. T-Systems 5.5*

5. SBS 5.3

5. CapGem E&Y 5.3

GermanyGermany

1. T-Systems 4.5*

2. SBS 3.0


2.5*

4. EDS/Systematics 1.5

5. HP/Compaq 1.0*


Facts and Figures

Corporate Strategy

Our Customers


Our Values

BelgiumBelgium


3.8*

2. Cap Gem E&Y 2.2*

3. SBS 2.1 *

4. Atos 1.0 *

5. HP/ Compaq 1.0


Norway

Canada

USA

SwedenFinland

South Africa

SingaporeIndia

China

Spain

Italy

Portugal

France

Switzerland

Hungary

Czech Rep.

Denmark

Germany

CIS Russia

Australia

Morocco

Belgium

AustriaIreland

Great Britain

NetherlandsPoland

Turkey

Business Unit

Legal Entity

Argentina

Brazil

Siemens Business Services - Worldwide presence


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Siemens Business Services offers solutions and services across the complete value chain

SBS

Accenture

AT Kearney EDS

CSC CSC

IBM Global Services

Gemini Cap Gemini E&Y

McKinsey

Getronics

KPMG, DC, PWC


Facts and Figures

Corporate Strategy

Our Customers


Our Values

Consult Design/

Build Operate Maintain


SieSec, Personal Security System (GSM+GPS)

SieMon, Video Surveillance

mobile servicesmobile services SieFind, Restaurant Finder Healthcare Emergency Support System,

WAP application to support medical staff and first aid operators manage healthcare emergencies

mobile info-servicesmobile info-services SieDir, WAP-based Corporate Directory Time Management, WAP-based accounting

mobile officemobile office SieRace, Horse Race Bets SieQuest, Trivial Pursuit

mobile entertainmentmobile entertainment

Siemens Business Services is preparing its customers for mobile business: Examples

Bids&Bytes, Mobile Auctioning Sienema, Ticketing, Reservation&Payment SiePay, Micropayment @ Vending Machines

mobile commercemobile commerce

Xpressions, Unified Mail

mobile communicationmobile communication

Bank of Ireland, WAP banking solution Telekom Italia Mobile, WAP banking Raiffeisen Austria, WAP banking

mobile bankingmobile banking

Solutions combining pre-trip, on-trip and post-trip services

mobile travel managementmobile travel management


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Corporate Strategy


In order to strengthen the global business perspective, three Global Business Units have been formed

Consult /Design /

Build

Operate

Maintain

Solution Business (SOL)

Operation Related Services (ORS)

Product Related Services (PRS)


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Siemens Business Services is managed through a balanced matrix organization ...

The Global Business Units (GBUs) have

global business responsibility. Solution Business (SOL) Operation Related Services (ORS) Product Related Services (PRS).

Regions and Countries have local business responsibility.

The Siemens Group (SG) is a Global Sales Unit (GSU).

… to optimise synergies across the main business dimensions.


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Solution Business: Key facts

Businessscope: Strong SAP partner and active in all

electronic business areas

Markets: Serving all major industries with a strong position in manufacturing

Financials: Revenue EUR 2,100 bill.FY 2001 Employees 10,500

Market size: EUR 250 bill.

Consult Design Build Operate MaintainMarket andCompetition

Facts and Figures

Corporate Strategy

Our Customers


Our Values


Operation Related Services: Key facts

Consult Design Build Operate Maintain

Businessscope: IC Outsourcing

Financials: Revenue EUR 2,850 (47% of SBS revenue)FY 2001 Employees 12,702

Strategy: ORS business @ SBS is large and profitable.57% of ORS business is to Siemens groups.Focus on “Large Mittelstand”


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Our Customers


Siemens Business Services Belgium: Some of our customers ...


NMBS/SNCBC.I.B.E./B.I.W.M.



Our Values


Building Tomorrow Together

At the core of our value system

is the

Quality of Trust


Facts and Figures

Corporate Strategy

Our Customers


Our Values


Our Corporate Values

Integrity

Excitement

Responsibility

Professionalism

Flexibility

Openness

Quality of Trust


Facts and Figures

Corporate Strategy

Our Customers


Our Values

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